Opsgear Inc.

Hello ***, I do apologize for the delay your refund has been processedAgain I am very sorry that it took this longPlease know that it can take 3-business days to show in your account. Have a great day!!

The company are refusing to issue a refund for good returned to themThey have provided no information in to what action they have taken as to resolving the issue nor have they searched with the US mail service who were the last carrier to handle the package when it was returned by the postal service in the United KingdomAt no point did I take possession of the parcel as they was a duty fee to pay, instead I informed the post office reception counter to return the goods to senderThis was completed in January 2017, and since then I have been attempting to get a resolutionThe company have now stopped responding to all forms of communication with me leaving no choice that to take further action

Complaint: ***
I am rejecting this response because: I understand that your have numerous orders & customersAlthough I do need a concrete answer on what is going on with the order/shipment of my Voodoo Hayden Plate Carrier - Black that I had ordered on 1/9/When is the soonest I can have this item in my possession? Can you expedite an order for the black carrier? It must be in black, I cannot compromise on green nor tan I apologize for my urgency on this item, but I have training in weeks & need this item! If you are not able to deliver with this product I will need to get a refund for the purchase & go to another supplier. Please adviseAlso, I can be reached directly by cell phone at ###-###-####This is the preferred method of contact rather than sending multiple emails.
Sincerely,
*** ***

Conducted an online purchase Aug for a total of $
Order was processed and payment was made through PayPal that same day
Between Aug and Oct I sent a number of inquiries about my order and never received an appropriate response so I cancelled my order via Email (Oct 2016)I additionally sent more emails attempting to cancel my order and get a refund, with no successHere it is February, with one last attempt, I made a phone call, and left a message, stating I want my refund, which I assume will not be addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did receive my products on January 9,
Sincerely,
*** ***

I placed order OG-*** with OpsGear through their website on 4/26/for a single piece of clothingIt's been days since I received the order confirmation e-mail message, but have yet to receive any shipping or tracking info
I also spoke with a `Josh' to inquire about my order status on 5/08/Josh told me that I should receive a shipping confirmation e-mail by the end of last week (5/12/17), which never happened
I have left multiple voicemails and have also e-mailed their `Support' group, but have not heard anything back whatsoeverIt seems clear to me that my inquiries submitted via multiple contact methods are purposely being avoided
My experience certainly has a strong appearance of fraud so I'd like for the Utah Revdex.com to assist me with either getting the garment shipped to me immediately or to have the order cancelled without any penalty to myself

Placed an order on November 6th for four items Paid for them with a credit card Was charged in full The company only sent two of the four items in the order When I inquired about the status of the other two items, the responses from the company over the next month ranged from "we are looking into this" to "there was an error in our system" to "these items were improperly coded" to "we have corrected the problem" to "we will have this corrected soon" and on and on

The customer's PayPal account was refunded $per his request on 4/13/ He should have already received notification of the refund.We profusely apologize for the delay in the handling of this matter

Hello ***I am so sorryI am not sure what happenedWith our international orders they are shipped to our main warehouse in UtahI do not believe that I could get it to me then out to you with in daysAs soon as I get the confirmation that it is canceled I will make sure that we get you
refundedAgain I apologize for the delay and loss in communicationPlease let me know if there is anything else I can assist you with. Thank you so much for all that patience that you have offeredI hope that you have a great day! Amy

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Place a order with this company over a month agoAfter a few weeks I contacted the company about my order and they emailed back saying it will ship in a week or two and that they will send a email with the tracking infoAfter a few more weeks I have not received a my product or the tracking info I tried to contact the company and now they will not respond to my emails at allThis company claims to be veteran owned so I can't believe they would take your money like this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, I do apologize for this over sightI have looked in to your orderThe order number that your provided was not yoursI have found your order and I tried to process your refund Paypal will not allow me to refund youI will issue you a check you should receive it in the mail
late next weekPlease let me know when you receive itAgain I am very sorry for the delayI will make sure to get this taken care of as soon as possible. Your order number is *** Thank you kindly for you patience

Hello, *** I apologize for the delay in the shipment of your Voodoo Plate Carrier The warehouse has informed me that it has been backordered with an eta of weeks Would you like us to check on the availability of another item/color, or would you prefer to wait for your item
to return to stock? I apologize for this not being communicated to you sooner

I ordered two products from this business costing around $They received the money the same day as the transaction that occurred roughly months agoI have yet to get my gear or even a tracking number to my orderI am having difficulty getting anyone to respond to my emails or phone callsI have told them the issue a man was supposedly fixing the issue and sending me my items around a month agoI tried emailing him back to see where my items are since it was yet another month and no responseI have yet to get a person on the phone to talk and they are not responding to my emails

Hello ***,I do apologize for the delayI do see that you had written in and Josh did respondYour order was shipped out already you have been email a tracking numberThat is ***I do see that it was delivered yesterdayIf you would like to send them back to us we will get a
refund processed as soon as they arrive. Please send them to OPSGEAR RMA ***W Center St Suite 3North Salt Lake, Ut 84054 Again I am very sorry for the delayPlease let me know when you called inI am not seeing your phone number in our records and I was not able to find any voicemail from youI would like to find out if you called and left a message why your calls were not returnedWe have a very firm call return policyWe will return calls with in hoursExcluding the weekendsI want to get this corrected please let me know.Thank you kindly,Amy

Hello ***, I do apologize for the delayI have been out of the office and we also have been in the process of relocating our main headquartersI am working hard to get caught upI have processed your refundYou will receive an email shortlyPlease allow 3-business days for the credit
to show on your card. Again I am very sorry for the delayI hope you have an amazing weekend!Please let me know if there is anything else I can assist you with. Thank you for you patience and understanding, Amy

I ordered multiple items beginning of September maybe 9/3/my order number is
*** Costed about 145$ which I was immediatly chargedAfter weeks I started to contact the company no one will answer phone after sending approx 4-emails someone responded named "Joshua" I'm pretty sure this is the only owner/operator he said your items are shipping today (9/16/16) I will get your tracking numberI believ he only contacted me that day Becaise I said cancel my order I've waited three weeks with not even a response from the businessStill waiting for a tracking number but I'm doubtful I lost faith in this company and want my hard earned money back!!!

Good Morning ***, I apologize for the delay in responseI have been out of the officeI do see that your order shipped out last weekYou should have gotten an email with that tracking numberYour tracking number is Fedex ***I am very sorry for the lack in communication
I am looking in to that to make sure to get it corrected and does not happen againPlease let me know if there is anything else I can assist you with. Have a great day! Thank you kindly for you paticence and understanding. Amy

Hello ***, I apologizeI am not sure what happened your refund has been processedYou will have gotten an email and it should show in you account in 3-days. Thank you kindly, Amy