Opsgear Inc.

Hello ***, I apologize for the delay in you orderI see that Josh did respond to youWe have gotten a bit behind in the warehousePlease know that we are not in on the weekendsI have looked in to your order and I see that it scheduled to ship todayI will make sure that your order is
updated with tracking as soon as we have itIt can take hours for the tracking to update. Thank you kindly for your patience and understanding.I hope that you have a great day! Amy

Hello ***, I apologize for the delayI see that we were not able to get you order out in timeI have issued you a refund for the full amountI hope that you have an amazing dayPlease let us know if there is anything else we can assist you with in the future, Thank you
kindly, Amy

Hello ***, I do apologize for the delay in responseI have been out of the officeI do see that you have been in contact with JoshI also see that your refund has been processed We did send you an order confirmation to the email you provided please check Spam and Junk foldersThat email
is *** I have looked in to why your order was not shipped out right away and found a problem with that warehouseI want to thank you for bringing this to our attentionI have been able to get this issue corrected to avoid frustration in the futureI do apologize for the frustration that this has caused youAgain thank you for you helpPlease let me know if there is anything else that I can assist you withHave an amazing day! Thank you kindly, Amy

Placed an order online on 7/21/(order # ***) for one product with a total price of $with freightOn 8/I called the provided support phone number and left a voicemail asking for an update on my orderOn 8/I sent an email asking for an update on my orderI received a reply from Joshua ([email protected]) on 8/saying;
"Hi *** ***,
I do apologize for the delay, I can get your order canceled right now for you, but if you would like us to ship this Carrier out right away we can do that."
To which I replied;
"If you can guarantee it will ship tomorrow, send itIf not, cancel and refund
Thanks"
I received no further update
On 8/I emailed Joshua asking for a cancellation of my order and a refund
I have not received any response to current dateNone of my accounts have been credited either

Having paid $for UPS Ground, the item I ordered on June 7th, 2016, didn't arrive until June 24th, While the quality of the shirt seems to be fine, I ordered the shirt entirely for the purpose of having it for a tactical shooting course When a couple of weeks had passed, and the shirt hadn't arrived, I had to purchase a replacement shirt from a local storefront
Opsgear responded to my online request for a refund the same day, telling me that a "support representative" would contact me, usually within hours That was June 24th By July 4th, I had received no contact, and inquired again To this date (July 16th) they still have not responded The order number referenced is: ***

Complaint: ***
I am rejecting this response because:
Ops Gear ORDER ***Ops Gear ignored all my messages including my request for cancellation of this order and now they've shipped the orderI advised them that I will not accept shipment and will not incur fees or costs related to
their inappropriate actions.Below is their acknowledgement that order had not shipped and intent to cancel my order, instead they shipped the order.See attached screenshots.*** ***-----Original Message-----From: [email protected]: ***Cc: Sent: 2016-12-3:10:PM Subject: Re: ORDER ***Hi ***,Ok I am making sure the warehouse has not shipped that so we can get it canceled for you. On Fri, Dec at 8:AM , *** wrote:If this order hasn't shipped by now, cancel it and reimburse my credit card. -----Original Message-----From: [email protected]: ***@comcast.netCc: Sent: 2016-12-4:06:PM Subject: Re: ORDER ***Hi ***,I do apologize for the delay, I am working on getting that tracking number right now and will have it emailed to you asap. On Wed, Dec at 5:AM , *** wrote:This is ridiculousI cannot get a status of this order either by phone call or emailWhat's it going to take. If I do not get a response to the request for status of this order today 12/21, you're instructed herein to cancel my order and reimburse my credit card account.Reminds me why I prefer to order from any other tactical equipment supplier.I expect acknowledgement of this email message today.**-----Original Message-----From: [email protected]: ***@comcast.netCc: Sent: 2016-12-3:27:PM Subject: Re: ORDER ***Hi ***,That is expected to be shipping out within the next couple days, we will make sure your tracking number is emailed to you right away. www.opsgear.com| [email protected]: This transmission may contain information that is sensitive and/or exempt from disclosure under applicable law (Computer Fraud and Abuse Act of 1986; Privacy Act, USC 552(a)and is intended only for the individual namedOPSGEAR, Incwill not accept liability for any errors or omissions in the contents of this messageIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemE-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, altered, falsified, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses.www.opsgear.com| [email protected]: This transmission may contain information that is sensitive and/or exempt from disclosure under applicable law (Computer Fraud and Abuse Act of 1986; Privacy Act, USC 552(a)and is intended only for the individual namedOPSGEAR, Incwill not accept liability for any errors or omissions in the contents of this messageIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemE-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, altered, falsified, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses
Sincerely,
*** ***

I placed an order online on AugI paid via PayPal and received confirmation that the order was filled and would be provided a UPS tracking number once shippedI have not yet received that tracking numberI have filed through their website two customer support request and received no satisfactory replyI tried calling but the phone tree says for complaints leave a voice mail messageIt appears the order has not been filled nor shipped and they are refusing to deal with me personallyI have notified the Utah State Attorney General's office and will also notify the Washington State Attorney General's office as well and file a complaint with the BBC in Washington as well

I ordered a few simple items from them a while backI hadn't seen all the reviews or I wouldn't have ordered from them in the first placeI now join the masses and multitudes of people that have ordered something and gotten at best a partial orderThey hide their phone numbers for human beings, only allowing you to leave voicemails they never returnThe same for emailThey set up a ticket to an account that won't let me log in and won't return any contactThe ONLY contact is from a generic account named Joshua who has only responded one time after I flooded their voicemail and email system demanding a response (this was after nearly a month of ZERO response )He asked how he could fix the problem (there were multiple) and now the same thing again with no response and yet again a decent amount of time has passedDo not give these scammers and supposed veterans your moneyNo vet would act so dishonorablly, they are a discredit to and bring dishonor to the armed forces!
Whoev

I have been trying to contact Opsgear inc for three weeks with numerous phone calls and email and can not get a responseI never received my tracking number for my order and now it doesn't even show a order number on there websiteI have all emails from original transactionand order number from themI am looking to either get my items I have paid for in full or a return on my money
Thank you,
*** ***

I placed an order on 6/12/, website states it was in stock come to find out it wasn'tI asked for store credit they said the wouldLack of communicationI just wont my $back I would like to get my shipping backIm also tired of getting bombarded with emails, at least per dayIf I block the emails then I won't get replies to my messages
Fulfilled June 12,
MA69-$ $
Subtotal $
Shipping (GRUNT Rate (Ground)) $
Total

Re: Order # *** / On or about 8-20-I placed an order with OpsGear and my Visa card was billed $as expectedTo date I have emailed OpsGear Support, called and even attempted "live chat" which was obviously a farceNot one human response has been received to date regarding the status, location, tracking or actual shipment of my orderFrom researching other Revdex.com issues with this "business", I find it quite disturbing that many complaints filed are for the same issueThis business appears to be a front or façade and nonetheless incapable of providing any measureable level of customer service or supportI've received plenty of advertising email "sale" and "special offers" from them; not one addressing my numerous complaints to the businessShould this complaint not be addressed, I feel my only next recourse at this point will be to contact the Woods Cross Police Department for further assistance

Order products totaling $on 10-16-My card has been charged but no product deliveredThey will not return email or phone callsI have seen the same complaints on many websites

nearly four weeks now and no order delivered do not buy from these people they take your money but dont get your order

I apologize for the email tickets being closed before your concern was addressedThat is being looked into, as we want to make sure that all of our customers are taken care of Your package has been shipped and is due to arrive 3/18/ Your tracking number is:***

On July 2, I ordered from Opsgear and they processed a payment of $ I received a shipping confirmation the following day July 3, stating that "your order is on it's way." I received no tracking number once this was sentAt the time of order, all products were listed as "In Stock"When the order never arrived I contacted them for an order status on July 8, I have called numerous time and never had anyone pick up other than a voicemail serviceI sent an email and was surprised to receive a reply, July 9, 2016, that my order was delayed and would be shipped in a week or twoI have since sent over email requesting an order status/delivery or a refundI have not had a reply to any other email in over a month (days) On the Opsgear website it shows that my order has been shipped yet I have not received a tracking number of this order

OpsGear had an online advert for a Condor Chest Rig last week, which after shipping, was only $ A great deal, I thought it was overstock or a promo and apparently a lot of other's did too based on the real time customer purchases ticker on their siteApparently someone didn't review before "publishing" the changes on their site I do have a receipt for my purchase I received an email stating my order was processing for shipment A bit later, I get an email stating that they "cancelled" my order at "MY" request! WHAT!? I didn't do that; that email is VERY misleadingGeez, at least change the verbiage on your emails
I then emailed their "support" and called their main number, which is a waste of time only goes to vm The email reply I received stated that it was a glitch and they can't possibly sell them at that price I asked for a manager to reply to my email, nothing as of yetI am typically a very understanding person, mistakes can happen, but the more I researched this company, the more I see this is more the norm than not Based on my own experiences, if I go to a local storefront, and their staff misprint an article, or the register has a higher price than what is marked, they have to honor the lower price
I won't do business or recommend this company to anyone I know, especially LEO or veterans Being a veteran myself, I try and do as much business as I can with veteran owned companies to support my brothers and sisters; however, if they don't provide honor and integrity, then then they have lost all credibility IMO

Hello ***, I do apologize we have been in the process of relocating and we have gotten a bit behindYour tracking is ***. Thank you kindly for your patienceHave a great weekend. Amy

I ordered a product from them on 11MarchI was charged for the item using my Check cardI have not received any shipping details and paid for two day shipping with the thought of receiving my product for an eventI have not received any notification of backorders eitherI have tried contacting via email (2) and via phonePhone attempt leads to only busy and all agents are busy messages

I placed an order and paid $for the orderI upgraded shipping to $and emailed and called the customer service number explaining that if the one item could not ship out I would like a credit for all itemsThey shipped a hat on upgraded shippingThey have yet to send the last items as they are stuck in transit for weeksI have called numerous times and emailed numerous times and have yet to receive a full creditThis company is a scam and horrible

I placed an order (OG-***) with this company back in May ' When order was placed, all items were described as in-stock Shortly after placing order, I received notification the jacket was backordered I requested a refund on the jacket and was advised I would receive it shortly I still have not received the refund and have emailed back and forth with "Josh" multiple times Two separate times he has told me he will contact the finance dept and get the check sent out, even verified my address To this date, 03/12/17, I have not received my refund There website shows my order as fulfilled too which is completely incorrect and they acknowledged the jacket issue