OpticsFast

Based on the complaint above, I am not sure what the issue is with the repair, but the customer would need to contact us and they can send it back and we can make any adjustment they need to their frames This was a prescription job and if the numbers are off somewhere, we would need to verify that with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMy bank records show that the hold of $for Merchant Opticsfast expired [redacted] at 09:pmI am not satisfied with the treatment I received as a consumer, however, I am satisfied that my payment was released back into my account Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I haven't received a refund for the payment of fixing the glasses The company didn't take the steps that they claim to take on their website I'm not sending the glasses because they couldn't do the job right the first time The above picture shows the lack of time and detail put into fixing my glasses] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This order is year old [redacted] tracking # is [redacted] Shipped in JULY I have no other details as the POST OFFICE doesnt show anythimng in track and confirm[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: For the record:First attachments are screenshots of this company admitting to calling me "rded"3rd attachment- how was this order cancelled many weeks ago when it was placed days ago? Two lies-- caught red-handed I would like my response published as long with the original complaint Thanks, Tina In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We had to pay for the original shipping of this item, which was supposed to be free We will not pay for return shippingWe just want the frames back without them having done any work on them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are in the business to repair the frames Customer send in a pair of broken frames and we repaired them to the condition that they will be worn again not make them new again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because] I contacted the business the day I received the glasses They said they would refund me partial credit for the unsatisfactory job I never heard from the company again and this I why I contacted the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This order was cancelled weeks ago

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Please see the string of emails below You'll see they told me they did not have the color I ordered and asked what other color I wanted You'll also see my response: I didn't want any other color They then emailed me again--several times--asking for an alternate color I never responded so they sent me the wrong color any way When I complained to them, they sent me an order form that they completed, I didn't I sent them the same emails as below, and they never responded Feel free to contact me at ###-###-####.Did you get the email with all colors available? Which can I ship? Becky S Customer Service www.OpticsFast.com From USA Toll Free: ###-###-#### From UK : +[redacted] From Australia : + [redacted] Fax Number: ###-###-#### Have a Look at our Testimonials and Reviews [redacted] Chat Live with Customer Service [redacted] From: [redacted] Sent: Thursday, June **, 9:AM To: OpticsFast Sales Team Subject: RE: Problem with your order # [redacted] Thank you, but please credit my accountI don’t want any other glassesThank you Sent from Mail for Windows [redacted] Dear [redacted] I am very very sorry for the delay in your orderLet me explain what happened The item was in stock with a Store Quantity of Prior to each shipment my team We check each and every frame to make sure they 100% perfect with no issues or problems The item you purchased had contained a small crack on the frame and I was not comfortable in sending the defective item The item was sent back to manufacturer & reordered another pair I got a phone call later in the day to inform us that this item is DISCONTINUED & can NO longer be obtained Maybe you want to select an entirely different frame? I have noted your account and have issued you a 15% OFF your next order for this problemThe 15% is fully transferable to any of your family friends, coworkers or anyone you know Now I also had an idea, maybe you already own this existing pair of eyewear and you want them repaired? [redacted] REPAIRING EYEWEAR IS SOMETHING WE ALSO DO [redacted] The process of the repair business is that you send the item in for the repair Our technician will give you a cost estimate via email once the item arrives here to our facility I can assure you this work will be done perfectly and professionally We do all work in our in-house labYou may click on this link : [redacted] Then click on the FIX MY FRAMES buttonThis will take you through the steps to get this frame here for a repair I'm very sorry for the inconvenience we might have caused, but keeping our customers satisfied, happy & returning back again Call us if you have any QuestionsThank You [redacted] Becky S Toll Free ###-###-#### [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer did not want to go thru the reapir service We advised them they woul dneed to pay fo return shipping We did send them an invoice but to date no invoice was paid for As soon as the reurn shipping I paid for, the frames will be shipped back to customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: see my prior response and proof of double charges! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There are no refunds on RX/Repair Jobs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can your lab "redo" work that was never done in the first place? I paid to have the hinge replaced Instead the "lab" smeared a bunch of glue on the glasses with the result being glasses that were damaged rather than repaired I will not send you my glasses to have further damage done An ethical business would refund my money but you won't because you are crooks running a fraudulent enterprise I don't know why you aren't in jail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We simply indicated to you the color is not available we did not charge your card nor are we harassing you

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response is unacceptable because the full amount wasn't refundedThis company needs to be held responsible for its shady dealings, and when it doesn't do its job, it should assume all costsThis includes shipping, which I haven't been refunded forI will accept nothing less than a refund of 100% of what I paid In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer did send in a broken pair of frames and requested us to repalce the broken templesThe frames that were sent in are old discontinued frsmesWe match up the new temples with the frames as best we can and what fits the hingesWe only have a select few that fitSo not sure what the issue isWe repaired the unusable frames and made then new again

On 12/ [redacted] the customer sent in a pair of frames to be repaired to our facilityOnce we sent them an invoice they refused the work order and their frames were sent back to them on 12/ [redacted] via [redacted] tracking [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You clearly have no intentions of issuing my refundEven though I provided you with proof that your employee or this may be Becky herself responding, clearly stating that she would have accounting issue a refund for the difference of the glassesThis is bad business practice and is unethicalEnjoy your day and stop with these responsesYou clearly have not intention is giving what's rightful due to meBe blessed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We shipped wrong color and correct color is here why not simple exchange to resolve issue? Not sure why so many problem over simple