OpticsFast

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted] I only asked for the texts, emails and rude communications to endThey have and that's all I care aboutSincerely, [redacted] ***

No one cursed at customer We explained t them , as they did not want to repair the frames, that they would need to pay for return and item would be shied back We sent an invoiced and waiting for payment

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is BOGUS!!! These people were rudeRead the web posts about this companyThey took my initial $and DID NOTHING of SERVICEWhen I CALLED THEY WERE RUDE JERKS and dared e to write the Revdex.com and FTC Why would I trust my $glasses to these people when they took my initial payment and basically called me a liar I want my money back and will take my business go to a reputable company Antehr fact, they did not even know my glasses were there until I sent them a noteThey were sending me notes about not having my glasses when in fact they had them READ THE REVIEWS!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We had a incorrect server issue and it was sending duplicate messages We have corrected the glitch

In response to the above compalint, I hereby am providing our version of eventsWe received an order for repair service from customerWe sent a label that cost us $to the customer to have them ship their frames to usTo date we have not received anything from the customer to complete a service so not sure why they claim we are demanding money from themOnce we receive their repair job, we will evaluate them and send them an estimateNo estimate has been generated and no monies are owed at this time, until we receive their repairThey must gave have some form of miscommunication that they had to pay the shipping cost, when that is our expenseWe never sent anything to collection and never did

his is a repair order that we cancelled and that is why the invoice is -$Nothing is owed as it was cancelled

We have reviewed the complaint and advised the customer, that they need to pay for return shipping to have their items returned backOur policy always has been and will be customer pays for shipping and clearly stared that wayWe don t accept [redacted] and have advised them of that info They can mail in payment or pay with a credit card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: this business seem to have disposed or sold my rayban glasses and pretend that they do not know meHere are few evidences that we had correspondence among each otherThey told me they will throw my glasses in the garbageI am unfortunately one of their customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like the company to apologize for lack of professionalism and cursing in their correspondance as they have taken great lengths to delay this process In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer ordered a pair of eyeglasses with a unique prescription We filled the lens and sent the order to the customer What issue is the customer having? Prescriptions jobs are non refundable, but if there is any issue with the RX, we will fix it or resolve it

You sent us a broken pair of glasses We could not fix we returned it back to you Simple We never damaged your broken glasses We tried to fix it, Didnt work out Offered you a brand new one Sorry that this repair didnt go well Thousnds of others go just fine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The lenses are inferior, the service is inferior, and this company deserves every bad rating it receives You are wasting my Simple state that you are not going to issue a refund and if you want, I will return the two lenses at my expenseTO THE Revdex.com - clearly this business is not attempting to rectify a consumer complaint I no other choice but to take the next step in obtaining a complete refund of money paid I have replaced my lenses with the same quality Rx lenses as before this so-called business removed and replaced them with inferior The have already admitted liability when they asked me to return the glasses for a do-over There is only one way to resolve this complaint, refund the cost of the money that I paid for the lenses - $129.00, nothing more, nothing less Otherwise, the complaint will never be resolved satisfactorily, no matter their incredulous defense.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company has yet to return my product back to meI am flooded with emails on a daily basis and would like them to stop.I am considering filing a small claim suit against this unprofessional company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because I have not received a refund for my glasses or no one has responded to any of my emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As per our FAQ the custoemr did not send in the frame and we have acquired an expense[redacted]

Your invoice did not say polorized [redacted] What kind of case was it? I can look for it

We already responded and we never received any order to repair from the person filing the complaint Can she please provide us with a tracking # so we can look further into it, but we have no order from this individual

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have over emails including correspondence on Friday July *** They are lying regarding this order, I have attached a screenshot of a portion of this conversation for reference I am again seeking a complete refund or the glasses which I paid for but did not receive.Their response is completely unacceptable and a fine example of the fraudulent scam they are running Emails and a few phone calls acknowledge the problem and then within minutes they have no response, or in this case magically no record In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] as long as they quit texting & e-mailing me & they FINALLY understand that there is nothing to send, they go their, way I go mine, i'm fine with it! any more texts or e-mails, or any type of contact & I will contact Revdex.com againthank you very much [redacted]