OpticsFast

In response to your inquiry, I hereby am providing our version of eventsWe received an order for repair service from customerWe sent a label that cost us $to the customer to have them ship their frames to usTo date we have not received anything from the customer to complete a service so
not sure why they claim we are demanding money from themOnce we receive their repair job, we will evaluate them and send them an estimateNo estimate has been generated and no monies are owed at this time, until we receive their repairThey must gave have some form of miscommunication that they had to pay the shipping cost, when that is our expenseWe never sent anything to collection and never didIn addition, I am not sure who was rude to customer but will have a talk to the proper individualBut we know no one is rude with intention

Never charged the card we emailed the customer to change for another style

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your the nose pieces were NEVER REPLACED, NEVER REPLACED I want my money back for the nose pads that I paid for and never GOT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Shipping should be covered by customer if you actually do any workYou did do something wrong - you misrepresented your service and what you actually doOtherwise you wouldn't have this number of complaints
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The glasses were not repaired at all They were returned to me in the same condition as when they were sent in I was told in an email message by a staff member that something "went wrong" and that I should return the glasses for the repairs I requested a refund since I sent the payment in originally in good faith This company did not perform the services requested at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer sent in their pair of frames to be repaired and we repaired them and shipped them back. Customer is alleging we sent them a new pair of frames but that is untrue. All we did is put on new temples ; same frame

This order shipped to the customer on via UPS tracking # *** to the following address*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The order was in fact billed a second time to my credit card and then this company refunded the charge minus a 20% cancellation fee AFTER they rebilled my credit card The conversation with their agent Alex there were no other orders but this one being discussed, and his demeanor and attitude to me in his conversation was anything but professional After all this, just a few days ago their other customer service agent Becky sent a peculiar e-mail asking me to send back the frames in this so-called "cancelled" order that she stated was SHIPPED on * April 2016, so they could send to another customer I find this whole interaction with this company far less than satisfactory abd will not ever do business with them or recommend them to anyone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer never sent in anything for us to do as she decided to cancel order. We don't have anything to send back to her as she cancelled order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please just give me a refund I don't want to have the added expense of sending them back for a 3rd time and not being reimbursed for it like I was told
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

No one ever called anyone "rded" and the order was canceled many weeks ago

What bait and switch We advised you that we did nit have the item in stock and communicated that with you via email. You canceled the order so what are we bait and switching?

We are currently searching for the broken eyewear that was lost

We just received your repair job and emailed you the estimate for your review

We didnt tell you that we will RUIN anything Becky has indicated we are in collections over the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The customer has a right to change his/her mind. Some costs should not be passed on to the consumer when no services have been rendered or goods received That is what is called good business. Based on your response, you acknowledge that you are able to receive a refund from the ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is still a hold on my account for $from
this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

On 7/**/the customer ordered and paid for eyeglasses with prescription to be filled. We received an order for eyeglasses, along with a copy of the prescription from the cardholder and installed the lens exactly as the hard copy of the prescription is stated We processed
the order shipped the item to the customer’s confirmed billing address via *** tracking number *** We are now in receipt of chargeback inquiry attached for something not as described. Not sure what was not described but we installed the lens as I mentioned above exactly as what was provided to us. In fact, as per our policy ( in which I attach to this rebuttal)that no prescription jobs are returnable but if there is any issue they need to go to any local optical store and verify the rx they provided by doing a lenometer reading and if it is off, they we would replace the lens at no additional chargeWe received the frames back to adjust the customer lens and resent them back to customer on 8/** vis *** tracking #***. The redo has been received by cardholder

What property are you refering to?