OpticsFast

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Youi I will not send them back, I want a refund of the nose pad charges of $ I do not want to deal with this company anymore They took one of the nose pads off and sent them back to me with one of the old ones still on and one missing This company is a joke I'm only asking for my $for the nose pads that was never replaced and I was still charged for them.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

These items are 100% brand new and Authentic, direct from the manufacturerThey come complete with certificate of authenticity, protective case and dust clothEvery product is exactly as pictured

There is nothing to replace, you sent in the frames in October of We provided you with an estimate on 10/** You never acted upon it or notified that you will pay for shipping to return the frames They are probably in some bag at the lab that has been abandoned since months ago This is not a storage facility for your frames

Please send back the item for nose pads as we indicatd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The money is still in a hold state on my account as the business has not released itEven today I received text messages and an email from the business rep "Becky" who the man on the phone stated is in "India" regarding the order in which should have been cancelled out after clearly contacting you both verbally and by email and text to discontinue the harassment to do business with your companyIf need be I will supply all email chains and the recorded phone conversation that took place as I spoke with SAME gentleman again on the phone shortly after I filed this complaint that same morningHe stated he was in fact NOT AT THE BEACHWhich I may add, if I was was calling the business [redacted] phone number why was it being handled by this personIf your closed it should go to a company voicemail.He continued being UNPROFESSIONAL asking if I had [redacted] and where I was from in West IslipIf I went out last night? Than starting reciting my personal business webpage/ [redacted] page back to me on the phone after looking me up on [redacted] THIS IS NOT A JOKE and I am extremely uncomfortable at this pointI feel my privacy has been invaded Until the money is back in my account this situation is not rectified In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I have paid the return shipping, I was coerced into it by the statements from the CS reps of OpticsFast, specifically Becky Swho stated: see attachment for email stringItems highlighted in yellow were responses from Becky S(OpticsFast CS)What warranted her stating that she would throw away my property??? That is what I believe created OpticsFast confusion with my entire orderI do not feel that Becky Srepresented her company wellI would care to not deal with her or someone similar ever again! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever, consumers should be aware of their shady business practicesI had to fight tooth and nail to get a refund for something they sold me that I was later told was discontinuedThey tried to force another product on me and called me unreasonable because I didn't want itDoing business with them was a huge mistake! Sincerely, [redacted]

We did receive the customers frames for evaluation and did send her an estimate for repair We have revised the estimate and waiting for payment for us to proceed with repair

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please note: I was able to block their e-mails from coming in and also block their automated text messages. Sincerely, [redacted]

Firstly, the quote was for $based on what needed to be done once we received the frames and were evaluated With shipping and insurance the customer paid the estimate on 5/ [redacted] and was shipped abck to customer on Since then we have had no email correspondence or phone calls regarding any isse and now are being told they werenot fixed We have an invoice that they were and if any issue th customer has , please have them rach out to us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This order was cancelled and already refunded on 5/ [redacted] ( see Below)Transaction ID: [redacted] Transaction Status: Refund Settlement Amount: USD (302.94) Settlement Date and Time: **-May-20:07:EDT Business Day: **-May-Batch ID: [redacted]

This matter is closed as customer was refund even though we repaired there frames She falsified her story and we gave her her money back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus: they in fact do not have the correct color in stockThey want to send me a different pair of glassesI don't see why its so hard for them to own up to their mistake and just refund my money since they falsely sold me an item they do not haveI even have an email from them stating this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted] Their business practice is horrible and they seem to make customers pay for their mistakesI also filed a complaint with the Distric Attorney, case # [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: OpticsFast is wrong in stating that I was not threatened Unfortunately, at this point, it is their word against mine, since I do not have an audio recording of my conversation with Becky But the burden of proof is against OpticsFast One only needs to go out to [redacted] ***, and [redacted] to see other people have experienced the exact same treatment that I received For instance, here is a link from SiteJabber to yet another customer who went through what I did: [redacted] I a [redacted] [redacted] *** [redacted] [redacted] **" For the amount of time which OpticsFast has put into denying my complaint, they could have: offered me an apology, made sure they did not impinge my credit rating in any way, and put in a simple modification on their website to allow people to bail out of creating a mailing label I am still asking for these three things as a resolution to my case But, in addition, I also now ask the the Revdex.com take whatever course of action they believe is right and reasonable to punish OpticsFast for their fradulent business practicesThank you | In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We read the attached complaint, and no where do we charge for shippingTo the contrary , when a customer puts in a repair order, we provide them with a shipping label to send to us, so not sure what the customer means that we were going to charge her shippingWe do require the customer to input an order and in return a label is generated t their emailThey must of had some confusion

We reviewed the complaint and the customer never sent in a repair for us to repair We have cancelled the order out of our system

We refunded the customer for this order Dino Customer Service [redacted] From USA Toll Free: ###-###-#### From UK : [redacted] From Australia : + [redacted] Fax Number: ###-###-#### Have a Look at our Testimonials and Reviews [redacted] Chat Live with Customer Service [redacted]

I am sorry about the mishap but the order was already refundedBelow is a summary:REFUNDEDTransaction ID: [redacted] Payment Method: [redacted] Amount: USD (179.96)Customer Name: [redacted]