OpticsFast

Tis order was cancelled when we informed the customer is was out of stock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
However, if I do not receive the refund, I will be contacting you again.    Sincerely,
[redacted]

First of all, no one was dismissive or rude to customer. We mailed the frames back on [redacted] and a notice was left by [redacted] and customer picked uop the item 3 weeks later. We sent an email to customer notifying them of a package waiting for them at post office. Secondly, we fixed both frames other wise...

they would not of shipped out. But if there is any issue, have customer contact us and we will provide a label to return and look at any issue.Sincerely,Gene R[redacted]OfficerOpticsfast

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


  
 I sent my eyeglasses in to be repair in good faith. I  was told that they would be repaired, was given an estimate and I paid for them to be repaired. They were sent back not touch at all, not repaired. That's unsatisfactory for me. I don't see the reason for me to continue to do business with this company, that doesn't standby behind its words or advertisement . Thats false advertisement.  Now they want me to send the glasses back, I have no guarantee that they would do the job or could do the job.  I've tried handling the situation and getting it resolved before making this complaint. With no cooperation from the staff there unprofessional and did not try to help or communicate with me this is the reason for the complaint.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As per our website policy.[redacted] Our price match system isnotvalid for customer orders that have already been submitted.Here is your order[redacted] Orders that are already placed are not eligible for price matching

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Dear Sir or Madam,  I received a call yesterday 3/**/16 at 7:54 pm from a collection agency representing Optics Fast and calling from an unidentifiable number of +1 0000000000.  The person who called said that now I owe not only $5.49 for the label I am not going to use, but also a $50 penalty for having 'slandered' the company. He said that they have attached the charges to my credit record.  This obviously does not coincide with what your contact at the company said above.  Please note that shipping was said to be free for using this service, but upon having made clear to Dino (Customer Service) on 3/**/16 that I had taken my business elsewhere because the process on the website was confusing, his colleague Becky of customer service got involved.  Why confusing she asked?  I explained that after inputting my information, an invoice for the transaction came up with a charge of $0.00. Obviously, something is wrong with that and the other provider I used was able to give me a good estimate of the repair.  Becky wrote:  ' ....  [redacted] [redacted] [redacted]  I responded that I am quite well educated and was uncomfortable with the process and on back of their behavior towards me at that juncture I would never give them a credit card or pay them $5.49 or anything else for what was supposed to be 'free shipping'.  It went back and forth but here is Becky's last note before I blocked her email: It's an automated process we submit all non payers to collections. Its fair as we pay for labels.. 1000 a year don't pay its 5k its economical to pay $250 for this service. But don't worry you will pay for it once it's on your credit report.. They always do :)
 ____So as per above, they make a practice of this. Offering free shipping, but then wanting to nickle and dime the consumer for $5.49 (and then $50 in my case) when said consumer decides for whatever reason to take his/her business elsewhere.  There are notes all over the web about their practices, and a lot of people are unhappy with them.I am taking a stand on principle here and look forward to your support to get this cleaned up, not only for me, but also for the other folks they have blackmailed by threatening to hit their credit ratings with this $5.49 (and more) charge.Thank you  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Ray Ban ALWAYS puts a "P" on their polarized glass lenses.  No "P" on the plastic lenses in the frames they sent me, which they made me pay extra for.  I have photos of 2 Ray Ban sunglasses.  One Becky sent me of lenses with a "P" on them, and the actual order I received with no "P" on plastic lenses.  Becky sent me a photo of a pair of sunglasses which she said she was ready to ship that had the "P".  I said yes because the lenses had a "P" on them.  Delivered item, no "P" on plastic lenses.   OpticsFast is flat out lying!  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted].  I only asked for the texts, emails and rude communications to end. They have and that's all I care about. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved becaus: they in fact do not have the correct color in stock. They want to send me a different pair of glasses. I don't see why its so hard for them to own up to their mistake and just refund my money since they falsely sold me an item they do not have. I even have an email from them stating this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because I have not...

received a refund for my glasses or no one has responded to any of my emails 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are always here to service you.  When did you call ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your...

Answer Here]
 Per Dino with opticsfast when I called on Sept *,2016 at 5:50 am to check on the glasses which had been 3 weeks and had heard nothing from this company he told me that the arms had to be ordered and when they got them in the glasses would be going to the lab for repair he made no mention of my( discontinued old glasses) and  that they were going to use old parts they had in stock that cost me $94.94. I sent Becky S a picture of the terrible job they did on my glasses and asked her if she can honestly say that's the best they can do and she replied (Maybe we can just replace the item for a new one) If they could not have done what they had said they could and with the amount they charged me they should of told me they could not be fixed properly. Than on Sept **,2016 opticsfast sent a email to me stating that this company only hires the best salespeople to service our buyers. These sales people work very late hours, weekends and overtime to make sure our customers get the service and products that they paid for. And in the same email they asked if I was happy with my salesperson and if I wanted to give her a Gratuity. I have emails and pictures of the glasses and the so called best they could do work. All I want is my money back and but this behind me and hopefully no one else will get burned from this company, they should not be allowed to keep their doors open if this is the way they run their business!!!!!!!!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

No one threatened you and we never charged yo anything

We cant refund you on the frame we can only refund you on the repair.

Customer placed an order for the size that is listed clearly on the website.Customer claims they spoke to a rep about another size and THEY DID however this was BEFORE the order was placed.After the order was placed the customer DID NOT INFORM us that she wanted some other size. There are NO...

REFUNDS on RX jobs.

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted].Sincerely,[redacted]

We refunded the customer for this order   Dino Customer Service [redacted]   From USA Toll Free:  ###-###-#### From UK :  [redacted] From Australia : +[redacted] Fax Number:  ###-###-####   Have a Look at our Testimonials and Reviews [redacted]
Chat Live with Customer Service. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

Optics Fast acknowledges that I was never told the conditions of the agreement in which I am required to pay this fee  they acknowledge that I did not actually confirm anything and they spoke to me in harassing and condescending tone "did your computer grow hands".  I no longer want to be contacted by this company for this issue or have my credit compromised for not paying a fee that I never agreed to pay or for not wanting to send my property to a company that behaves in this manner.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

With all due respect, we have confirmation that the temples were replaced.  If you claim they were not, please take a photo and send it to us so we can confirm that

I can not get back my time that I spent on you.  Hence there is a cost.