OpticsFast

We did nothing wrong here. The account was refunded as per the customer request less shipping as we had to send back the item back to the customer. Shipping is always paid by customer

We did receive the customers frames for evaluation and did send her an estimate for repair.  We have revised the estimate and waiting for payment for us to proceed with repair

Your invoice did not say polorized[redacted] What kind of case was it? I can look for it.

Please send back the item for nose pads as we indicatd.

We had a incorrect server issue and it was sending duplicate messages.  We have corrected the glitch

We reviewed the complaint and the customer never sent in a repair for us to repair.  We have cancelled the order out of our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to the inquiry, and after reviewing the narrative, we only are agreeing on 1 issue. Yes the customer sent in a broken pair of frames that needed 2 new temples. Since the frames are no longer in production, we were able to replace them with similar temples. We never quoted customer for...

same replacement and only charged them for simple replacement to a suitable standard.

Attached is the item I submitted to the vendor for price match consideration.  They responded by email that they had received the link I provided for price match consideration and acknowledged that the price I found $190.39 was lower than their price $279.99.

This order was cancelled 2 weeks ago.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This response is unacceptable because the full amount wasn't refunded. This company needs to be held responsible for its shady dealings, and when it doesn't do its job, it should assume all costs. This includes shipping, which I haven't been refunded for. I will accept nothing less than a refund of 100% of what I paid.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We agreed to a resolution.

There is nothing to replace, you sent in the frames in October of 2016.  We provided you with an estimate on 10/**.  You never acted upon it or notified that you will pay for shipping to return the frames.  They are probably in some bag at the lab that has been abandoned since 6...

months ago.  This is not a storage facility for your frames.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because they have told me this same story before and still no glasses.  It doesn't matter what they say.  Actions speak louder than words.  I heard enough of "they are in the lab and they should be ..................".  Until I receive my glasses back and they are repaired, there is no resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 For the record:First...

2 attachments are screenshots of this company admitting to calling me "rded"3rd attachment- how was this order cancelled many weeks ago when it was placed 10 days ago? Two lies-- caught red-handed   I would like my response published as long with the original complaint Thanks, Tina
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are not sure what money is owed but we were the ones who generate a shipping label to customer for repair but they , to date never sent in any repair for us to work on.So if they don't send in there repairs, we cant send them an invoice to pay. So no money is owed here until we receive a repair to evaluate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I request no further follow up from the merchant.
Sincerely,
[redacted]

Customer sent in a repair job, and after numerous attempts to repair them, they finally got done and shipped back to customer via [redacted] tracking [redacted] and received on 10/*

We only charged you for the 1 frame that we shipped .  The charge from our company was for $119.99

Thanks!