OpticsFast

Can you please have the customer explain to us what label they need to pay for?

The customer did send in a broken pair of frames and requested us to repalce the broken temples. The frames that were sent in are old discontinued frsmes. We match up the new temples with the frames as best we can and what fits the hinges. We only have a select few that fit. So not sure what the...

issue is. We repaired the unusable frames and made then new again.

Customer claims they received an order extacly in same condition. We refute that completely. Customer sent in broken frames and we repaired them based on what needed done by installing new lenses.. We received a job to repair the cardholders broken frames. We rendered a service as indicate din the...

attached invoice ( see below). In any situation we strive to have 100% satisfaction, but if the customer is not happy, they have 14 days to return the order and we would resolve for no charge. As we state on our website below, which I have included. We never received anything neither back, nor did cardholder contact us that they are returning anything back or of any issue to resolve. We have emailed the customer to send them back so we can fix any issues they still have at no charge.Sincerely,Gene R[redacted]OfficerOpticsfast

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: all they said was "thanks" I want them to stop contacting me...


  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Card was never charged as item was never shipped.

Tracking Number: [redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]

As we indicated to the customer, we evaluated the repair job and the customer is not willing to go forward with the repair.  They would need to pay for the return shipping of $10 and we will ship the item back to [redacted]

We have advised , through several emails, until the item is shipped back to us, we cannot issue any credit .  The customer refuse t get back to us on when and to whom they sent the order back to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response does not address my complaint at all.  I had requested a quote for replacement arm/temple pieces for these sunglasses.  I provided specifics as to what I wanted - length, sizes, etc.  The charts referenced above  do not indicate anywhere what the cost of that would be.Furthermore, I found out after the fact that this business doesn't deal in sunglass replacement parts.  So, there is no need to send my sunglasses into them.The label spoken of was generated automatically after I had typed in my request for replacement arms.  There was no way I could have bypassed the label generation when providing my information, which speaks of a poor business model and of an intention to scam customers.Further, common business law states that a buyer has the ability to change his or hers mind over a purchase.  It is the "buyers remorse" law.  I changed my mind, I told OpticsFast this... and was immediately harrassed.How was I harrassed?  Emails 2 to 3 times a day; text messages the same.  I was threaten with being turned over to a collections agency.  All over a $5.49 mailing label that I did not use, and which they should be able to reuse or get a refund for if they knew their stuff.  Sheesh, if they had put that much effort in developing a user friendly website and improving their business model, they'd be a success.I restate my original desire for restitution:  that they cease harassing me.  That they fix any damage they may have made to my credit score.  That they fix their website so they aren't suckering people in (I am not the first person who has run into this problem, and I can prove that).  And that they issue me an apology. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


Technically the complaint has been resolved as they did not charge the card and the authorization expired.  However, they still continued to contact me by text stating there was a problem with my order even after the authorization expired.  I finally set the settings on my phone to block them.  I shudder to think about the poor people who succumb to this so called business's harrasing practices as evidenced by the numerous complaints about them on your website that are identical to my complaint.  I am still considering reporting them to the Department of Consumer Affairs/Federal Trade Commission just because they did not cancel the order after repeated requests to do so when they did not have the product I ordered.  They continued to repeatedly contact me after the authorization on my [redacted] card expired.  Their practices appear to be unethical at best and I feel they take advantage of people who do not know any better than to give in to them.  Their tactic is to bait and switch and then to wear them down. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please send it back so my lab can redo the work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You clearly have no intentions of issuing my refund. Even though I provided you with proof that your employee or this may be Becky herself responding, clearly stating that she would have accounting issue a refund for the difference of the glasses. This is bad business practice and is unethical. Enjoy your day and stop with these responses. You clearly have not intention is giving what's rightful due to me. Be blessed.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They...

claim they are missing, but it has been almost 2 weeks now. They have had enough time. This is not acceptable.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]
as long as they quit texting & e-mailing me & they FINALLY understand that there is nothing to send, they go their, way I go mine, i'm fine with it! any more texts or e-mails, or any type of contact & I will contact Revdex.com again. thank you very much [redacted]

We would love to know the name of the person you had a bad experience with?

We have reviewed the complaint and advised the customer, that they need to pay for return shipping to have their items returned back. Our policy always has been and will be customer pays for shipping and clearly stared that way. We don t accept [redacted] and have advised them of that info . They can...

mail in payment or pay with a credit card.

There is no demand for payment just a friendly request as a human being.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.. However, consumers should be aware of their shady business practices. I had to fight tooth and nail to get a refund for something they sold me that I was later told was discontinued. They tried to force another product on me and called me unreasonable because I didn't want it. Doing business with them was a huge mistake!   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: OpticsFast is wrong in stating that I was not threatened.  Unfortunately, at this point, it is their word against mine, since I do not have an audio recording of my conversation with Becky.  But the burden of proof is against OpticsFast.  One only needs to go out to [redacted], and [redacted] to see other people have experienced the exact same treatment that I received.  For instance, here is a link from SiteJabber to yet another customer who went through what I did:  [redacted].  I a [redacted]
 
[redacted]
[redacted]
 
[redacted]" For the amount of time which OpticsFast has put into denying my complaint, they could have:  offered me an apology, made sure they did not impinge my credit rating in any way, and put in a simple modification on their website to allow people to bail out of creating a mailing label.  I am still asking for these three things as a resolution to my case.  But, in addition, I also now ask the the Revdex.com take whatever course of action they believe is right and reasonable to punish OpticsFast for their fradulent business practices. Thank you.   |
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer never sent in any Maui Jims for us to repair thus there was no charge.  And as far as nasty, please provide us wit name so we can rectify the issue