OpticsFast

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] investigated the transaction and decided in my (buyer's) favor. The vendor has not returned all of my property. The vendor has made many statements that are not factual; the use of [redacted] services to effect a bait and switch remains an issue requiring attention.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 12/** the customer sent in a pair of frames to be repaired to our facility. Once we sent them an invoice they refused the work order and their frames were sent back to them on 12/** via [redacted] tracking [redacted].

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted].Sincerely,[redacted]

What issue has not been resolved yet?

We replaced the frames with 2 new lens.  As I was reading this complaint, are they saying one of the lens is missing?  If so, then they can send it back and we will install new lens, but we never were contacted regarding any issue here

Yes the customer had to pay for return shipping, in which they did and the order was sent back via [redacted] tracking # [redacted].  As for any email thereafter, there might of been a glitch and a wrong email was sent to that address

As we indicated to the customer, the frames were damaged and we had to cancel the order. Nothing was processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thanks for your hep but I don't have the emails saved regarding this issue. I will just not pay the credit card. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

No one cursed at customer.  We explained t them , as they did not want to repair the frames, that they would need to pay for return and item would be shied back.  We sent an invoiced and waiting for payment

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I have paid the return shipping, I was coerced into it by the statements from the CS reps of OpticsFast, specifically Becky S. who stated: see attachment for email string. Items highlighted in yellow were responses from Becky S. (OpticsFast CS). What warranted her stating that she would throw away my property??? That is what I believe created OpticsFast confusion with my entire order. I do not feel that Becky S. represented her company well. I would care to not deal with her or someone similar ever again!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

These items are 100% brand new and Authentic, direct from the manufacturer. They come complete with certificate of authenticity, protective case and dust cloth. Every product is exactly as pictured.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This matter is closed as customer was refund even though we repaired there frames.  She falsified her story and we gave her her money back.

In response to the customers inquiry, we did have a delay in repairing their frames but they finally came back and shipped to customer via [redacted] tracking #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The order was only...

cancelled after the credit card company intervened. I am still getting daily automated emails by the business asking me to call them about the outsanding order.The business in involved in a big scam operation. There are multiple complaints on online forums about very similar orders by other customers, receiving the same automated email telling them that their order is not available and trying to force them to select a different product. This is a true "bait and switch" scam and hopefully somebody will investigate this further in order to protect customers from them in the future.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I haven't received a refund...

for the payment of fixing the glasses.  The company didn't take the steps that they claim to take on their website.  I'm not sending the glasses because they couldn't do the job right the first time.  The above picture shows the lack of time and detail put into fixing my glasses. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please see the string of emails below.  You'll see they told me they did not have the color I ordered and asked what other color I wanted.  You'll also see my response: I didn't want any other color.  They then emailed me again--several times--asking for an alternate color.  I never responded so they sent me the wrong color any way.  When I complained to them, they sent me an order form that they completed, I didn't.  I sent them the same emails as below, and they never responded.  Feel free to contact me at ###-###-####.Did you get the email with all colors available? Which can I ship?
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: ###-###-####
From UK : +442[redacted]
From Australia : +61 [redacted]
Fax Number: ###-###-####
Have a Look at our Testimonials and Reviews
[redacted]
Chat Live with Customer Service.
[redacted]
From: [redacted]
Sent: Thursday, June **, 2016 9:49 AM
To: OpticsFast Sales Team
Subject: RE: Problem with your order #[redacted]
Thank you, but please credit my account. I don’t want any other glasses. Thank you.
Sent from Mail for Windows 10
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
I am very very sorry for the delay in your order. Let me explain what happened.
The item was in stock with a Store Quantity of 1. Prior to each shipment my team.
We check each and every frame to make sure they 100% perfect with no issues or problems.
The item you purchased had contained a small crack on the frame and I was not comfortable in sending the defective item.
The item was sent back to manufacturer & reordered another pair.
I got a phone call later in the day to inform us that this item is DISCONTINUED & can NO longer be obtained.
Maybe you want to select an entirely different frame? I have noted your account and have issued you a 15% OFF
your next order for this problem. The 15% is fully transferable to any of your family friends, coworkers or anyone you know.
Now I also had an idea, maybe you already own this existing pair of eyewear and you want them repaired?
** REPAIRING EYEWEAR IS SOMETHING WE ALSO DO **
The process of the repair business is that you send the item in for the repair.
Our technician will give you a cost estimate via email once the item arrives here to our facility.
I can assure you this work will be done perfectly and professionally.
We do all work in our in-house lab. You may click on this link : [redacted]
Then click on the FIX MY FRAMES button. This will take you through the 3 steps to get this frame here for a repair.
I'm very sorry for the inconvenience we might have caused, but keeping our customers satisfied, happy & returning back again.
Call us if you have any Questions. Thank You.
[redacted] Becky S.
Toll Free ###-###-####
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Their response is completely inaccurate. BEFORE I shipped the glasses I contacted them by phone and was told sure send both pairs and I could send up to 3 pair in the same box with the shipping label they sent. They never sent an estimate for the 2nd pair, originally claiming they didn't receive them. I never made any comment whatsoever about their pricing as I never approved any repairs. Was hesitant since they claimed to not have 2nd pair. Was waiting until I knew the cost for both pairs. Yes,they have sent me an invoice for return shipping but when we last communicated they didn't have either pair of glasses claiming the FBI had them and that I should contact FBI.As far as flooded them with calls, I don't think 5 calls is excessive in a 6 week period. The last call I made I asked to speak to anyone else other than costumer service and was told she was the only representative. This I knew to be wrong since I know I have spoken to at least 2 people there.Unfortunately I didn't note the names of the individuals. The one I spoke to only once told me they had located both pair, would update the estimate and send it to me. I never got it. Later is when I was told the FBI had taken them. I have copies of all our email correspondence if needed. They billed me daily and sometimes 2x a day for repairs they were not approved or made. Can't understand how any business can be run like this.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didn't ask for temples. I asked for the frame leg. Only the frame leg. Initially didn't send my frames in because I was aware my frame was no longer manufactured. They ensured me that they were aware of the specific make and model of my frame, they had it in stock and reassured me they could repair it with parts in stock. If I just paid in advance.  I have sent this correspondence to the Revdex.com while opening the case. Once the business got my money, they performed a temple replacement. I did not want a temple replacement, and I never asked for one. They did not consult me. I did not ask for a temple replacement. I did not agree to the work they performed. They did not consult me.  They mislead me to get the work, charged me, and the glasses do not fit my head, they fall off, and they look really bad. When I complained, they tried to credit me to sell me a new pair of frames, to get more money out of me. After this correspondence, I read online reviews of this business. There are many. They are all very bad. This company treats their customers very poorly, misleads them, and their treatment of me is no exception.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]