OpticsFast

Customer ordered a pair of eyeglasses with a unique prescription.  We filled the lens and sent the order to the customer.  What issue is the customer having?  Prescriptions jobs are non refundable, but if there is any issue with the RX, we will fix it or resolve it

the original order was [redacted] and once it ships it was assigned a new order #.  its the same order under your name.

On 4/**/16 the customer sent in there frames for us to repair the frames.  We sent them to the lab to get worked on.  Upon completion we shipped the item to the customer’s confirmed billing address via [redacted] tracking number [redacted].   We are now in receipt of inquiry attached and are disputing the inquiry. Customer claims they defective, in which case they left here in perfect condition with new parts. In any situation we strive to have 100% satisfaction, but if the customer is not happy, they have 14 days to return the order and receive a refund.  As we state on our website below, which I have included.  We never received anything neither back, nor did cardholder contact us that they are returning anything back or of any issue to resolve.  They cant keep the money for services performed without sending back the item so we can resolve. Since no return was ever made and there is no return on parts ordered , no credit is due here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  The company person, Becky...

continues to e-mail me and send text messages every day.  This is harassment.  Please cease all communications via phone, text and e-mail.  Now.  [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As long as they stop calling I am fine.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com: Because I'm disabled, I can only get to a computer once a week or so at the local library to monitor email; hence, I was unable to meet your "6 day" deadline. I understand you consider this matter closed. I'd only want to register my EXTREME dissatisfaction with Optifast. They take advantage of people as a regular business practice, taking their money for no service, as any visit to a consumer complaint site will tell you (such as [redacted]). I've written to the ICC and Consumer Protection Bureau and filed complaints with them, since this business habitually cheats people all over the country. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As indicated to customer in our previous rebuttal, they need to send back the frames if there is an issue with the repair so we can look at it and refix it. We will not respond to the total false other comments they keep on making.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

This is BOGUS!!! These people were rude. Read the web posts about this company. They took my initial $160 and DID NOTHING of SERVICE. When I CALLED THEY WERE RUDE JERKS and dared e to write the Revdex.com and FTC.  Why would I trust my $800 glasses to these people when they took my initial payment and basically called me a liar.  I want my money back and will take my business go to a reputable company.  Antehr fact, they did not even know my glasses were there until I sent them a note. They were sending me notes about not having my glasses when in fact they had them.  READ THE REVIEWS!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Optics Fast Inc regarding complaint ID [redacted]. Their business practice is horrible and they seem to make customers pay for their mistakes. I also filed a complaint with the Distric Attorney, case...

#[redacted]Sincerely,[redacted]

Not only did we respond we sent customer a detailed invoice showing what she ordered.[redacted]Customer ordered the TOM-FORD ANAIS TF125 59F brown/dark maroon[redacted]

This order was cancelled and already refunded on 5/* ( see Below)Transaction ID: [redacted] Transaction Status: Refund Settlement Amount: USD (302.94) Settlement Date and Time: **-May-2016 20:07:13 EDT Business Day: **-May-2016 Batch ID: [redacted]

The website policy is to return the item.

We shipped wrong color and correct color is here why not simple exchange to resolve issue?  Not sure why so many problem over simple.

first & foremost, we do NOT bill daily. its an automated system which sends a reminder to ALL customers if the repairs have not yet been paid  & to make payment. we sent  revised invoice to pay return shipping for her repairs to be returned back & never received payment. this useless Revdex.com complaint by customer is uneccessary as if she even bothered to log into opticsfast.com & log in with email address she would realized the invoice has been sitting there over a month to be paid. customer is either naive or doesnt comprehend what is told to her

The customer claims they sent in a repair order back in November. We have looked everywhere and there is no record of anything ever arriving from the customer, an estimate has not been generated as we have not received the frames yet. Once they do arrive, we would have evaluated them and sent the...

customer an email indicating an estimate is ready for there approval.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I tried many times to resolve this complaint with your people.  Check their emails and phone records.  YOU did not make it simple!!! I will say my complaint is resolved when the money comes back into my account. After MANY emails and a few nasty (on your people's part not mine)phone calls, I told your people I was going to file a complaint if they did not help me resolve this and they called that a threat and hung up on me leaving me no recourse!! Let me know when you have resolved with [redacted] and I will say it is resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My bank records show that the hold of $141.99 for Merchant Opticsfast expired [redacted] at 09:57 pm. I am not satisfied with the treatment I received as a consumer, however, I am satisfied that my payment was released back into my account.
Sincerely,
[redacted]

Based on the complaint above,  I am not sure what the issue is with the repair, but the customer would need to contact us and they can send it back and we can make any adjustment they need to their frames.  This was a prescription job and if the numbers are off somewhere, we  would...

need to verify that with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We already responded and we never received any order to repair from the person filing the complaint.  Can she please provide us with a tracking # so we can look further into it, but we have no order from this individual.