Origami Owl

Good Morning [redacted] :Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I am requesting additional information I attempted to locate your Independent Designer ID using your name, email and city and state but was unsuccessful f you could please contact me directly at [redacted] @ [redacted] [redacted] with your Independent Designer ID number so I may further look into this concern Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No refund has been received as of today 4/6/it has been since Feb trying to resolve this and still they can not honor what they say they will do, I just want my refund and to be done dealing this mess.Regards, [redacted]

I am happy to inform you that after discussing the issues with our Returns Deptwe have decided that the proper resolution for complaint # [redacted] , is to issue a pay voucher in the amount of $ Please find attached a breakdown of the inventory pricingI have submitted the paper work for processing the pay voucher to our Finance Deptwith the following information: [redacted] *** Please allow to business days for request to be processedThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The message attached from [redacted] was the original response, to my original complaint on 4/22/ Since then, [redacted] was assisting me on getting all items returned My issue NOW is in regards to getting shipping labels re-sent to me so that I can send the items back Therefore, a copy of the original response from [redacted] , who is no longer employed by Origami Owl from what I understand, is not an acceptable response to my issue in needing shipping labels Regards, [redacted] ***

Good Morning ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and confirmed due to the item being a personalized item we have assisted with refunding you for item # [redacted] and the shipping charge totaling $to the card used Please allow 3-business days for this posting to reflect back to the card used If you could please visit our website at ***[redacted] [redacted] to replace your personalized item.Thank you for your assistance in resolving this concern Have a blessed day!Career & Guideline Support Team [redacted] *.Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited If you have received this email in error, please immediately contact the sender and delete the original message

Good Morning ***:Thank you for bringing this concern to our attention On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with Our company has experienced a update to our system which has created a few system limitations during the transition I would like to assist you with this matter in an efficient and timely manner I have reviewed the complaint and I was able to locate your original order # [redacted] tracking # [redacted] which is set to arrive tomorrow 3/11/before 5PM Please advise if you have any further issues with your order

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon ***:I do apologize for our delay in response as the original request accidentally got misplaced into one of our completed folders I have reviewed the second response provided and I am requesting additional clarification Due to the company wide system transfer, we are unable to confirm the original Return Tracking number provided for your return of inventory We are requesting clarification as to the reasoning for filing a claim with *** as all items that were received by Origami Owl were returned directly back to you We appreciate your clarification regarding this concern.Have a blessed day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The complaint has been resolved. The money was credited back to my account. No further action needed. Thank you!
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by Origima Owl that the box that was sent out 12# when it initially shipped and 12# when it was returned by myself back to Origima OwlI asked for the tracking number for when it shipped initially and when I sent it back to you, not the tracking number for you returning the box back to meI also want to inform you that I have received the box back from youIt is incomplete with several items missing out of the boxIt is a lot of charms and pieces to the necklaces missing as wellThe glasses bowls are completely destroyed as wellLeaving me with even less than when I initially made my initial purchase with youThe box that I initially received was box with the complete product inside and that box was placed inside of another box for securityWhen I sent the box back to Origima Owl, I sent it back packaged the same wayUpon it's final return to me, I received the box back but it was a shipping sticker on top of the jewelry box and the jewelry box wasn't placed inside of another box for protection for the itemsI think that this must be the way it was when it made it to you and if this is the case then I should have had the opportunity to file a claim with *** **, but now I cannot because you guys do not have the original box nor do you have picturesI was told that a dispute would be done, but no it was never doneIt is not fair to me to have to take a huge loss or even a more huge loss sending back the items only to receive less backIt is fraud and unfair. I would like to get a complete refund pleaseI cannot even piece anything together to sell bacuse it is all missing partsPlease give me back my money.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you ***I received an unrelated email from *** at Origami Owl regarding the processing time for my orderHowever, my dissatisfaction is not with the time it takes to process and customize orders, but rather the advertising and miscommunication about the free gift bracelet sets directly from their Origami Owl consultantsI hope that this is clear to the companyThank you again for forwarding these order numbers on my behalf I just hope they are not brushing aside my complaintSincerely, ***Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After I contacted the business through their website under "contact us" I also sent a letter via USmail on Dec 27, In the letter and e-mail through their website as well as on the phone, I specifically said I wanted to return items for refundThe first item was the locket face # *** ($14.00) AND the chain #*** ($15.00)It took me weeks to finally reach someone on the phone and was told I "was past the day return policy" However, I TRIED to contact them through their website on Dec and via letter on Dec 27, which was days AFTER my daughter received the order. When I DID finally talk to someone, I was told we could have a credit for merchandise, and that my daughter would receive an e-mail with the information, and if they wanted the items returnedWhat she got was a credit for the locket face ONLY plus tax and NOT the chainYou can only reach anyone at the company Mon-Fri 9am-5pm and NOT on holidays, there is NO voicemail associated with the phone number to leave a message, when I did get through, I thought I reached the wrong number because ALL the prompts were for employees and sales reps until the end of the messageAs I mentioned, I tried for weeks to get an actual person to talk toI will gladly forward a copy of my original letter dated Dec or fax it to the proper personI want the FULL credit of $plus tax and shipping to return the items mentioned above
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been able to settle the issue with Origami after emails and phone callsI ordered the replacement Nov 20th and was told I would receive a notice once my items have shippedStill nothingI tried to call last weel but the number would not go through.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I have now received the items that I was offered, I would still like to have answers to the questions I submitted with my original complaint. In addition, I am wondering why I would ever do business with this company again since it took filing a complaint to convince them to honor their offer.
Regards,
*** ***

Good Afternoon ***,Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely
manner. I have reviewed the complaint and I am requesting additional information If you could please email me directly at *** with your order number, Designer Name and Designer ID so I may further look into this concern.Thank you for your assistance in resolving this concern Have a blessed day!

Good Morning ***:Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely
manner. I have reviewed the complaint and was able to locate your *** Return Tracking # for your kit *** which confirms the package was delivered to Houston, TX on 3/26/at 10:53am As our Returns Department advised the package was missing items from the kit and was returned back to you as partial kits are considered as non-refundable items As we did not receive the missing items from your kit, we will be unable to return the items back to you Please advise on how you wish for us to proceed with this concern. Thank you for your assistance and patience while we address this matter.Have a blessed day!*** **

Thank you for bringing this concern to our attention. On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with. I would like to assist you with this matter in an efficient and timely manner. I have
reviewed the complaint and I am requesting additional information If you could please contact me directly at *** with your confirmed shipping address we will be able to proceed process a check refund for this concern.Thank you for your assistance in resolving this concern

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I had let Origami Owl know of the disputed charge, they could have done more to help me. As of right now I am expecting a check from Ms*** in this matter, but have yet to receive itWhen I contacted Origami Owl, they appeared to wash their hands of the whole matter and put it on meHowever, I alerted them to the fact I didn't authorize the charge and still it did not matterI did everything asked of me by Origami Owl, including contacting Ms***. They acted as though it was nothing they did, but when I notified them of the bad charge, they could have also taken steps to help me but they did not. As soon as I received the check from Ms***, I will consider the matter closed. Origami Owl was ridiculous with their customer service
Regards,*** ***

Good Morning [redacted]:We truly apologize for this error.  The voucher request was some how lost in processing.  This is my error and I apologize again for the delay.  I have submitted a second request to our Finance Team who will process your check the beginning of next week and will be cut out on Friday.  I will follow up with you on Thursday 04/16/15 to confirm your check has been processed.Thank you again for your patience while we address this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®