PADEN'S LAWN SERVICE

Complaint: [redacted] I am rejecting this response because: you voided the contractual obligations your company had by not delivering a working product and we're unable to provide a replacement device that would work as your contract stated you will do. In addition, the package was not delivered next day (it arrived 4 days after ordering) and was returned within 3 days of receipt. I was not told that if you falsely represented your product I would he charged a $79 fee for the fraudulent sales practices your company engaged in. In addition, your company made numerous material representations both in print media online and on phone, that were not true such as the brand of security system equipment, return procedures, delivery date, installation time, hardware safety features (smash and crash), etc. You knowingly defrauded me and other customers into purchasing an alarm system that doesn't work as you've advertised. You weren't able to send me any secondary touchscreen panel like I had purchased that would work because you use outdated technologies. I've contacted my bank to dispute the charge as the contractual obligations were violated by Protect America on several fronts. Regards, [redacted]

Thank you for the opportunity to allow us to address Ms. [redacted] concern. Upon further review, her account will be closed effective 4/30/2018 with no further payments owed. We ask that if she has any further questions to please contact us at ***- [redacted] Sincerely, Customer Protection

Complaint: [redacted] I am rejecting this response because: Business did offer any transcript or actual recordingPlease provide conversation recording Regards, [redacted] ***

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that he electronically signed the “End of Agreement Terms” on 1/15/ Per the terms and conditions on the agreement a day written notice is requiredThere is no remaining balance on the accountIf he has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Protect America, Inchas received the feedback submitted by Mrs [redacted] Upon review, it is outlined in the signed agreement that the initial term of the Terms and Conditions, and the Monitoring Agreement and any related Service Addenda, collectively the "Agreement", shall be years ( months), beginning on the date the Equipment or supplemental products are shipped by PAI to CustomerThe agreement can only be cancelled by written notice no later than thirty (30) days prior to the end of the initial term or any renewal term There are other means of resolution that can be accommodated; such as changing the form of monitoring, or transferring the system over to someone else Attached is a copy of the agreement

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted] Upon review, we reached out to Ms [redacted] on February 16, and were unable to reach herWe have closed her account and the balance on the account will remain in the $We ask that she contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr [redacted] The account has been cancelled and the refund was sent to his credit card on 01/07/Mr [redacted] was advised on the refund processWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: I tried several times to get the matter resolved and continued to get the run aroundOf course my calls would be noted in the files if the customer service representative did not put them in the filesAs noted earlier, I named the customer service representatives who I spoke with ( those were the names that the representative gave me)I also asked to speak to supervisor on several occasion only to be told none were availableSo this information that the company is reporting is just like there servicesThey only stated that would try to fix camera after I inform them I no longer wanted the service because I was told on several occasions that I did not need the camera to use the alarm system, although they continue to charge me for using the cameraI told I should not have to pay for the camera since their technical department could not fix the problemThe company even stated that they noted my service not being activeThe customer service representatives were rude and very unprofessional, and kept insisting that I didn't need the camera instead of trying to resolve my problemOnly thing they kept stating was that I would have to pay (never trying to come to a compromise or give me credit for the camera) and that I could not cancel my contractThey would never let me speak to a supervisor, I was always told they were busy assisting others or the department was about to close even though I called at least three times between 8:a.mand 4:p.mSo I am not surprised that my calls or notes that I calls was not recorded and put in the files because this is the kind of service this company providesI would like to have the credit for not being able to use the camera for a year and a half and have my contract terminated because I am not even using their service at this time nor do I wish to continue to use their service because I don't feel like my home was being monitor by their system correctly Regards, [redacted]

Protect America, Incwould like to thank Mr [redacted] for his service and contribution to the United States ArmyWe regret to say that we are unable to cancel the account for Mr [redacted] at this timeThere is an obligation to the month agreement that was signed on November 27, Mr [redacted] 's current contract is due to expire November 27, Here are the options that we have available:TransferPay the remaining months that are left on the contract in full

Protect America, Inchas received the complaint submitted by Ms [redacted] Due to the nature of the complaint, an investigation will be ran to determine the validity of the renewal agreementWe've attached a copy of the agreement

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** I did send in a cancel letter onece before .So this isn't fair when I go the bill I called right away and told them I sent a letter

Protect America has received the rejection submitted by Mr***Mr***'s account has been reviewed and we've come to an amicable resolutionUpon receipt of the equipment, the account will be cancelledWe ask that Mr [redacted] allow Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because I have called [redacted] they stated they have no direct dealing with Kevin as a salesperson for their company [redacted] was to called me after he set up the deal to bundle directv and [redacted] this has not happen for weeksI was told by Protect America to give them 2-days to contact [redacted] to get this manner finishedThis has not happen, I feel I am getting the run around from both Regards, [redacted] ***

Protect America has received the rejected complaint submitted by Ms [redacted] We have made multiple attempts to assist herAt this time we are unable to reach an amicable resolutionWe ask that she allows Protect America to assist with further concerns

Protect America has received the complaint submitted by [redacted] *** We have reviewed the sales call and found that [redacted] acknowledged the day return policy when reviewing the terms and conditions and by electronically signing the agreement [redacted] request to return equipment occurred after the days had pastAt this time we have offered to exchange the equipment and ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Ms [redacted] Upon review, Ms [redacted] 's account has been turned over to Hillcrest DavidsonMs [redacted] can discuss possible payment arrangements by contacting them at ###-###-####

Protect America has received the complaint submitted by Ms. [redacted] . Upon review of the account, it was determined that we tailored her alarm system, based on what she advised her needs were then. We do encourage her to contact our Resolution Department to review the numerous options that we... have available for her with regards to her account.

Complaint: [redacted] I am rejecting this response because:I have not been able to speak to a live person to hear the proposed response, and they have only left a message asking to call backWhen I called back I got voicemail which said they would respond within hoursThat did not happenThey have emailed a new comtract and I have to agree to their terms before I can read itI do not trust them and therefore none of this is acceptable to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because my wife talked with the same gentleman several times prior to making the purchaseWe were moving into a new house and knew we could not prioritize the returnHe assured her customer service was a top priority and that the contract terms were flexibleThere was another conversation about this after the purchaseI did not reject options to cancel the contract as statedMy understanding was the options were to continue with a security system but on different termsI realized at that point that customer service was not a top priority of the companyWe are not interested in a security system at this timeI have never said that we would not purchase a security system in the futureNow, as a result of how poorly we have been treated, we will likely not consider a Protect America system in the future Regards, [redacted]