PADEN'S LAWN SERVICE

Protect America, Inchas received the complaint submitted by Mrs***Since this claim was submitted, we've been able to resolve Mrs***'s concernsAs a courtesy, we will apply a month's credit to the account for the troublesWe ask that Mrs [redacted] continue to allow Protect America to assist with any issues

Complaint: [redacted] I am rejecting this response because: They are not truthful at allThey didn't do their job, and NEVER made us aware of cancellation proceduresWe never had a contract to read about writing a letter to cancel How would we knowWe spoke on the phone and told them we were going with another companyThey have that recordedNot one person said if you are canceling you have to do it this wayYou know when we found out it was after the fact when a whole year passed and they then told us we have to do it this way, or they would have kept taking it out of our accountThis is a rip off !!!!! None of them did their jobSo they wanted to see how much money they could get and get away with it, knowing we didn't know nothing about a letter.Or what the contract said, when we never seen one !!! We work hard for every dime, why should anyone allow this to happenThey are wrong, why don't they admit it and end this, because I will not !!!!! Regards, [redacted]

Protect America has received the complaint submitted by the RevDex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he did not respond to the “End of Agreement” documents needed... to discontinue services. Per the terms and conditions on the agreement a 30 day written notice is required. Amount owed on the account will remain. We ask that he contact [redacted] & [redacted] at 1-***-***- [redacted] if she has any questions or concerns. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she submitted a written letter to discontinue services on 12/28/ Per the terms and conditions on the agreement a day written notice is requiredThe cancellation date is 1/31/Service was still available up until the cancellation dateAny amount owed until the cancellation end date will remain If she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Complaint: [redacted] I am rejecting this response because: Please someone tell me why I was told that my account will be taken care of once I got the new equipment self installed in my new house? I got conned for even more money out of my pocketNot to mention the complete waste of my timeAsk [redacted] why he did not call me back after he got it taken care of obviously your company knew I did not have service for months but kept my money no problemThe company did not care that I had no service until I stopped payingDo you pay for services that you are not receiving? I certainly told this company that I was not receiving services long before I reversed the charges on my Credit cardI sincerely believe this company did not provide the services that were promisedI have them a chance to make it but I ended up with more equipment and still no serviceIf this company insists on doing business on a model of deception then the public must know Regards, Bi [redacted] ***

Thank you for allowing us the opportunity to address Mr [redacted] concerns. Our records show that each time Mr. [redacted] system alarmed, it was disarmed in the allotted time required. This means that if the system is disarmed in the allotted time required the customer will not receive a call from... the monitoring station. We have attached the information recorded from the monitoring station. On 9/1/17 Mr. [redacted] contacted our office to ask about his camera functions. We explained the camera functions he was pleased. On 2/18/18 Mr. [redacted] contacted our office due to the past due balance on his account and we explained the reason was due to revoked payments. Mr. [redacted] stated the system hasn’t been working. At that time we offered to test the system with him but he declined all offers. After reviewing Mr [redacted] account and calls, our records show that he never called to report his system malfunctioning. Additionally, section 10.3 of his agreement with us recommends regular testing to ensure the system is functioning properly. If we were to find that a piece of equipment was faulty, we would replace it under warranty. Our records do not show he has called to test his alarm system. At this time we would like Mr. [redacted] to contact our office at (***) ***- [redacted] in an effort to reach a resolution.Best Regards,Customer Protection

Complaint: [redacted] I am rejecting this response because: I called to cancel on February 16, three years to the day to terminate the contract I called and tried through the internet to cancel and could not and called again several times and could not The termination date was February 16, and I am owed $that Protect America took from my credit card By not having a way to cancel one wants to and then keep on charging for a service that you don't want anything to do with is nothing more than bribery or fraud I would like to have $back Regards, [redacted] ***

Protect America has received the complaint submitted by Ms. [redacted] We reviewed the account and calls. On the recorded initial sales call dated 02/19/2017, Mr. [redacted] was advised by the sales representative that there was a restocking fee of $79 that would be applied if he cancelled and... returned the equipment within 14 days. The terms and conditions with regards to the 14 day policy is also outlined on the first paragraph under the Monitoring Agreement section. We ask that Ms. [redacted] allows Protect America to assist with any further concerns.

Protect America has received the rejected complaint submitted by Ms [redacted] We have provided her with different options on resolving her issues and she has declinedWe attempted to contact her and discuss the options further but we were unable to reach an amicable solutionWe ask that she allows Protect America to assist with further concerns

Protect America has received the rejected response submitted by Mr [redacted] ***We have reached out to him multiple times to assist in resolving his issues and we have provided the options available to him regarding cancellation of the account to which he has declinedMr [redacted] stated that he will stop making payments on the accountWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr [redacted] As per Protect America's Agreement terms and conditions, a day written notice is required to process cancellation of the accountWe reviewed the account and callsWe received his day written notice in February and cancelled the account accordinglyThe balance owed on the account is validWe ask that he allows Protect America to assist with any further concerns

Complaint: I am rejecting this response because: Regards, [redacted] *** calls for balance payoff are correct However a call ( late Jan) not mentioned by Protect America was also made to terminate contract & was told by representative that I had awhile left I asked if I needed to call again & she said no they would contact me I neverheard from them again & assumed it was taken care of Never in this coversation nor any othet was I instructed anout cancellation policiesCredit card alerted me wheni attempted to call them I was on hold indefinitely, hung up on , reroutedHaving no satisfaction I contacted credit card & they perused the matter Evidently the card began to bounce the payment That is when the harassment of emails began with a balance due according to u for not cancelling properly which I Was Not Made Aware Of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me providing that the early term buyout is reasonably discounted with the return of the equipment Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I don't see a response Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received a telephone message from Protect America again acknowledging payment in full for the 36-month agreement and agreeing to both waive any and all alleged charges accrued after the contract termination of June and formally close the account as originally requestedAs a result, the resolution is satisfactory to me Regards, [redacted]

Protect America has received the complaint submitted by Mr [redacted] We appreciate the opportunity to resolve his concernsAs per Protect America’s Monitoring Agreement terms and conditions, the term is for months and we require a thirty day written cancel notice in order to process cancellation of the account at the end of the termWe reviewed the account and callsThis information was provided to him when he initially set up the account on January 21, and he provided his verbal and written consentThis information was further recapitulated to him on September 11, when he called to cancel the accountWe received his thirty day written cancel notice effective September 11, and processed cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because:Protect America was given verbal notice using their own ID password system on the first of the month, and confirmed in writing days laterI will not dispute (however I do dislike) that Protect America wants to charge for the days after cancellationHowever, the practice of using a partial month to extract another FULL MONTH of charges is not acceptableProtect America was given days noticeIf they choose to prorate the days, that is one thing (again, I feel their tactics are poor)But they should not be charging me another month (that is a full days after the first notice of cancelation) Regards, [redacted] ***

Protect America has received the response submitted by Mr [redacted] Protect America provided Mr [redacted] with options to transfer his service or pre-pay the remainder of his termAgain, while we do sympathize, Protect America no longer has account to Mr [redacted] ’s account, and he needs to contact Hillcrest Davison and Associates in resolving this matter

Complaint: [redacted] I am rejecting this response because: They did not send me this document because I would have signed it and sent it backWe cancelled our service with Protect America because we had outdated equipment and we could not get any response from themThe end of our contract should have terminated in October 2017; however, they claimed that we owed them for October We told them to take the money and they took it in November 2017, December and January They took three months that we did not owe them, which totals $The have sent me a cancellation notice; however, I cannot activate it without agreeing to pay them another $We do not owe them and they have not monitored this house since How can they and we do not have their outdated equipment? They have stolen $from us and I want it returnedThey are lying when they say that they sent this agreement to me, this was never mentioned in any of my numerous phone calls to themWe are retired folks and we cannot afford for people to steal money from us that we do not oweI thank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is a lieI tried many times to fix the sensors in our houseAgain, Protect America is trying to blame me for not being able to fix their problem that the sensors do not stay in placeI have enough of their insultsI want to get out of their contract Regards, [redacted]