PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr*** *** We reviewed the account and callsMrJohnson spoke with a representative who was able to resolve his concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America cancellation guidelines, we require a day written noticeWe received his written request effective 08/01/and processed the cancellation of the account accordinglyWe ask that he allows Protect
America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Protect America was suppose to obtain licensing to provide security services to Washington D.C resident. My property was not secured at all and this is a violation on Protect America to obtain licensing. And lied about the contract term. The agreement with Protect America is an invalid agreement and should be VOID for non-licensing and unethical practice. I have already file an complaint to the attorney general in Texas again Protect America. I have attached PA state Licenses, DCRA for DC rules to obtain licensing, and an email communication with *** and *** in the Licensing department of PA.PLEASE READ THE EMAIL BELOW.Greetings ***,The attached information (Licensing for Washington, DC) was forwarded to you from Mr*** in the customer service department for Protect America. I called yesterday to demand a full refund for my security services that Protect America is not licensed to provide their services in Washington, DC. I feel that I was mislead by the representative assuming #1. You provide months of services and #2.and falsely placing customers under months, and #reporting negative information on my credit reports from a company who is not license in DC. All this time I assumed my property was protected by your company. I am grateful that is wasn't burglarize or experience a fire. Mr*** indicated that you stated that since it is a DIY no license is required in DC. Your company is DIY in all states including Washington DC and licensing is required. Regards,***Before I file a formal complaint to the attorney general I am allowing you to:Refund all the payments to PARemove the negative information off of my credit reportsSince Protect America isn't license the contract is VOIDIt has been over hours and I have not heard or received any regarding the licensing information Mr*** forwarded to your licensing department. Please attached a copy of the information you have that states DC do not requires licensing before the close of business. If I do not get a response, I will file my complaint with the AG tomorrow.Thank you for your cooperation.*** ***
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's terms and conditions, the Agreement is for monthsWe encourage Ms*** ***a to contact Customer Service at *** *** to discuss other options

Protect America has received the complaint submitted by Ms***Protect America has thoroughly reviewed Ms***'s account regarding the break-inThe results of the investigation rendered that Protect America is not liable for the breas the window that was broken into was not protect by a
sensorThis information was relayed to Ms***Ms*** tested her alarm system with us before and after the break in occurred to which the system did function properlyMs***'s agreement will be eligible for cancellation in November Ms*** does have the option to ***sfer the service to someone else or pay off the remainder of the agreementEither of these options will rid Ms*** of her agreement with Protect AmericaWe ask that she allow Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mrs***Upon review, the contract states that the agreement term shall be monthsMrs*** does have the options to transfer the service to someone else or pay off the remainder of the agreementIf she decides to keep the service,
Protect America has a team of technicians on hand to assist Mrs*** with any issues she may be experiencingWe ask that she allow Protect America to assist with any further concerns

Complaint* ***
I am rejecting this response because: They are still stalling and will not cancel my accountThey are suppose to send me a written copy of my contractI do not expect that to happen, because there is not a contractStalling is their answer and say I owe another monthTheir business practice is deceitful and illegalThey should be fined.
Regards,
*** ***

We have reviewed the rejected response filed by Mr***
and at this time, our records indicate that his account is cancelled but has
also been moved over to 3rd party collections due to non-paymentAs
a proposed solution, Protect America have removed Mr***’s account from 3rd
party collections and we will have no further obligation to each another

Protect America, Inchas received the feedback submitted by Mrs***There has since been a letter received by an attorney addressing the matterThere will be follow up sent via that legal outletWe are currently reviewing the account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Complaint: ***
I am rejecting this response because:
The company did not work with me on the first few months I said I was going to cancel now someone has called me but I was already very upset and tried of trying
Regards,
*** ***

Protect America, Inchas received the rejection submitted by Ms***The issues that Ms*** is experiencing are fixable, we just ask that she allow our technicians to assist her in fixing themWe ask that she call ###-###-#### option and allow with one of our service technicians to assist

Complaint: ***
I am rejecting this response because:I have voice mail, never received a voice mail stating they were trying to reach meNever received anything by mailDidn't realize I needed to give a day cancelation or I would have, I had these services because I was under victim witness, due to threats to take my life were being madeI tried to explain to the collection agency and they wouldn't listen to anything I had to say and would not work with meWhile obtaining services thru the company I paid monthly in which was taken directly out of my checking account at the time therefore per my consistentancy in paying timely clearly I'm not trying to rip anyone of nor was I intentially trying to breach any contract which by the way my services were set up via phone (wireless connection) I never physically signed anything Due to my good standing while having services I don't feel like I should be held accountable for something I canceledThis is nothing but a scam and money maker and very unethical
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** *** As per Protect America terms and conditions, the contract is for monthsWe reviewed the account and determined that on November 8, 2016, MsMarcia Edge was advised of the various options available to her, on how to cancel
out the accountWe ask that she allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the rejected response submitted by Mr*** *** Protect America has investigated the account in detail and found that Mr* *** had been offered options on fixing his equipment issues He declinedHe has been provided options on terminating the contractHe has declinedAt this time we are unable to reach an amicable resolutionWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Protect America has stopped communication and they should be concerned with trickery business practices their third party vender is telling people to get them to sign a ridiculous agreement which isn't being held to what was verbally promised.
Regards,
*** ***

Protect America has received the rejected offer submitted by Mr*** *** As per Protect America contract terms and conditions, the contract term is months long and we do require a day written cancellation noticeMr*** *** and Ms*** *** were advised of the day written cancellation notice requirement which they submitted it to usWe cancelled the account accordingly and the balance on the account is for the months of service provided to themIf they have any further concerns, we encourage them to contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Protect America is one of the worst companies that I have ever dealt withI have never been treated so rudely or had the problems and issues that I have had within the short time frame that I have been with their company. The only reason they contacted me was because I filed this complaint. I have called them and scheduled specific times and dates for them to call me and nothingI was left waiting by the telephone.The equipment is faulty and very cheapWhile my system is finally powering on it is still showing system trouble something that Protect America has no clue about It is indicating that I have a low battery in my alarm system. Why would my system indicate low battery if it’s plugged into a wall? Simply because my system is not plugged into the wallSomething that they can’t seem to understand. I do not have a plug on my system- the system they provided and had installed for me.My camera still doesn’t workAs I have told the Protect America representative, my camera is plugged into the same place it was plugged in beforeI have unplugged and re-plugged into the same location and still nothingAs I have stated this equipment is very cheap When speaking with the representative, he indicated that they recommend 3M adhesive strips if the Velcro is falling off… My question is why wasn’t that provided from the beginning? Are they requesting that I purchase those to hold this faulty cheap equipment in place? They simply want to send me additional equipment that is probably just as cheap and faulty. Another thing that was stated was “due to us being months into a month term we are unable to cancel the service.” The service itself is questionable, the customer service is terrible, and equipment is faulty. Why not cancel? This company has not provided me with the service I expected at all and it seems to be going downhill on a daily basisAt what point are they willing to cancel the service earlier than a year term? I, honestly, have little to no faith in this company and I have no peace of mind as long as they are monitoring (or not monitoring) my home. I would like for this nightmare to be over by having the remainder of my contract cancelled or either have my contract reduced
Regards,
*** ***