PALMco

Hello [redacted] and the ***, Regarding case # [redacted] RESULT In response to this complaint, we spoke to [redacted] on We reminded [redacted] that he had signed up for a variable rate with no guarantee of savingsWe reminded [redacted] that his account was canceled, and that per the determination of MetEd, his account stopped receiving PALMco’s service on We offered [redacted] to re-review his account for a revised courtesy creditThis revised credit will void the previously issued credit in the amount of $that was issued on Upon re-review we offered [redacted] a credit in the amount of $321.66, for the billing cycle of 12014-22014, which will be sent in the form of a checkShortly after we ended our conversation with [redacted] ***, we realized that he was not fully satisfied with our credit offer We have since tried to speak with him on and 32014, but have only been able to leave messages We would like for [redacted] to email us and let us know a convenient time in which we may call him back during our business hours, in order to fully satisfy him BACKGROUND INFORMATION Prior to this complaint, [redacted] enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s account on After five months of service, on 22014, we received a call from [redacted] ***We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed [redacted] requested the cancelation of his account which was processed promptly and without penaltyWe explained the cancelation process to [redacted] ***, and advised him that it is per the determination of MetEd to schedule an end date [redacted] thanked us and the call was ended On 32014, we spoke to [redacted] regarding an email that he sent us on We offered to review [redacted] ***’s account for a courtesy creditUpon review, we offered [redacted] a credit in the amount of $114.37, for the billing cycle of 12014-22014, which will be sent in the form of a check [redacted] was satisfied, thanked us and the call was ended On 32014, we spoke to [redacted] ***’s wife, [redacted] , regarding another email that they sent regarding their accountWe reminded [redacted] that they had signed up for a variable rate with no guarantee of savingsWe offered to re-review [redacted] ***’s account for a revised courtesy creditThis revised credit will void the previous credit of $that was issued on Upon re-review, we issued [redacted] a new credit in the amount of $for the billing cycle of 12014-22014, which will be sent in the form of a check [redacted] was dissatisfied and ended the call PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted] ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently Contrary to what [redacted] believes, PALMco does not bribe customersAdditionally, PALMco’s rates did not increase due to the cancelation of his accountThe change in rates is due to an increase caused by the artic weather Please let us know if the Revdex.com would like any further information Thank you

Hello [redacted] Regarding case ***; [redacted] RESULTS In response to this complaint, we spoke with [redacted] on We reminded [redacted] of the conversation we had with **, her son, on 42014, in which we offered her a credit of $As an extended courtesy, we offered to review ***’s final bill should she be unhappy with it [redacted] thanked us and ended the call BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric and gas accounts were enrolled in PALMco’s service on upon completion of a supply agreementShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and that savings are not guaranteedPALMco began servicing [redacted] ’s electric account on and her gas account on On 22014, we received an inbound cancelation request for [redacted] ’s electric and gas accounts, which was processed promptly and without penaltyPer the determination of PSE&G, [redacted] ’s electric account stopped receiving PALMco’s service on 32014, and her gas account will stop receiving PALMco’s service on After servicing [redacted] ’s accounts for nine months, on 42014, we received a call from ***, [redacted] ’s son, with concerns about her enrollmentWe advised ***, that we received a signed supply agreement on As a courtesy, we offered to review [redacted] ’s account for potential creditUpon review, we offered [redacted] a credit of $on the electric account for billing cycles 122013-and $on the gas account, for a total credit of $215.65, which will be mailed in the form of a check [redacted] was satisfied with the credit and ended the call Please let us know if the [redacted] would like any further information Thank you

Hello Revdex.com, Regarding case # [redacted] In response to this rebuttal, we spoke to [redacted] on and 32014, respectively [redacted] understood and ended the call We kindly ask that you consider this matter closed Please let us know if the Revdex.com would like any further information Thank you Compliance [redacted]

Hello [redacted] and the Revdex.com, Regarding case # [redacted] , [redacted] In response to this rebuttal, we will not be contacting [redacted] so as to avoid aggravating this matter any further As [redacted] states in her rebuttal, she received one electric bill with PALMco charges Her actual charges were $62.10, and she was billed a budget amount of $ The $for [redacted] ***’s actual charges are reflective of a rate lower than what [redacted] would have charged her, and within range of what she said her charges typically are Also as stated in her rebuttal, [redacted] acknowledges having spoken with our representative on During this conversation, it was explained to [redacted] that because she is no longer receiving PALMco’s service, we are unable to adjust the charges on her bill It was suggested that she pay the bill in full as rendered, and should we receive monies greater than $62.10, we will be sure to refund [redacted] the difference At the conclusion of this conversation, [redacted] acknowledged understanding of this and did not have any further questions With regard to [redacted] ***’s desired resolution to this matter, as stated above, we are unable to adjust her bill because she is no longer receiving PALMco’s service Additionally, as stated to [redacted] on the phone and in our previous responses to the Revdex.com, we apologize for the actions of the representative in question, and this individual is no longer authorized to sell PALMco’s service or represent PALMco in any way The previously agreed upon check for $was sent to [redacted] ***, which she cashed on We respectfully request that the Revdex.com close this complaint Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I spoke with [redacted] ( ID: ***), I asked her to check if she was able to see if my contract had a signature in itShe said that she had to requested and that she will be sending me a copy of it in ( 72hours + mailing time ) I did not declined any help to resolve the issueThey kept saying that they had a signed contract, when that is not true Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted]

Hello [redacted] and the Revdex.com, Regarding case # [redacted] , [redacted] RESULT In response to this complaint, we spoke with [redacted] on As a courtesy we re-reviewed *** ***’s accountWe offered [redacted] a credit in the amount of $toward his account for the billing cycles of through This credit would be in addition to the credits that he had already received in the amounts $on 22014, and $on However, [redacted] did not accept our offer and ended the callAt this point, it appears that [redacted] is unwilling to work with us in achieving a resolution BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her account in PALMco's service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***'s account on After receiving PALMco’s service for eight months, on 52012, we received an inbound drop request for [redacted] ***’s account, which was processed promptly and without penaltyPer the determination of ***, [redacted] ***’s account stopped receiving PALMco’s service on During the time [redacted] initially received PALMco’s service, we did not have any contact with her After a year of not receiving PALMco’s service, [redacted] contacted our office on and completed a TPV recording to enroll in our service for a second timeShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***'s account on After receiving PALMco’s service for seven months, on 22014, we called [redacted] back regarding our credit review, but were unable to reach him at the time, so we left a messageUpon review, we offered [redacted] a courtesy credit in the amount of $toward the account for the billing period of through 12014, which would be applied to the account On Upon review, we offered [redacted] a revised courtesy credit in the amount of $98.20, toward the account for the billing cycle of 122013-12014, which was applied to the account On 22014, we received an inbound drop request for [redacted] ***’s account, which was processed promptly and without penaltyPer the determination of ***, [redacted] ***’s account stopped receiving PALMco’s service on On 22014, we received a call from [redacted] regarding their accountWe reminded [redacted] that they signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted] ***’s account for a courtesy in addition to the credit they received on through 22014, which was sent in the form of a checkAs an extended courtesy, we offered to review [redacted] ***’s final bill if he was unhappy with it [redacted] understood and the call was ended On through 32014, which was sent in the form of a check [redacted] understood, and the call was ended We spoke to [redacted] on We reminded [redacted] that he signed up for a variable rate with no guarantee of savingsAs a courtesy we offered [redacted] a credit in the amount of $toward his account for the billing cycles of through This credit would be in addition to the credits that he had already received in the amounts $on 22014, and $on 4/*/2014, bringing his total credit amount to $However, [redacted] did not accept our offer and ended the call Contrary to [redacted] ***’s complaint, PALMco does not arbitrarily increase our ratesPALMco values all of our customers and do our best to provide quality service [redacted] ***’s account was enrolled in PALMco’s service upon recording a TPVIn addition to agreeing to the terms of PALMco’s service when initially recording the TPV, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted]

We were mislead by the sales rep who came to the house with promises of our bill being less than that of ***There has not been one month in which this has been the caseThe comparison [redacted] show vs Palco is close to double each time I called them once and as an apology they sent me a $Restaurant.com gift card which by the way can be obtained almost anywhere for almost nothing Its been close to bill cycles in which I've asked them to remove me from their service and I'm still waiting to have that taken care of Sure enough, this month's bill, less KWH used in a month vs last with more days in this cycle and my bill is 12% higherVery frustrated, will never recommend them

Hello [redacted] and [redacted] ***, Regarding Case# [redacted] , [redacted] RESULTS In response to this complaint, we spoke with [redacted] on We apologized to [redacted] for any inconvenience she may have experienced and advised her that the alleged actions of the representative in question are 100% against PALMco policy and trainingWe advised [redacted] that we have a zero tolerance policy for the kind of behavior she described and will investigate and discipline accordinglyWe also informed [redacted] that we have placed her on our Internal Do Not Knock list [redacted] thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on upon completion of a supply agreement signed by [redacted] Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco was scheduled to begin servicing [redacted] ’s electric account on On 082015, we received an inbound cancellation request from [redacted] ’s utility, ***This request was processed promptly and without penaltyPer the determination of ***, [redacted] will not receive service from PALMco [redacted] ’s electric account is scheduled to stop receiving PALMco’s service on the same date it was scheduled to begin, Prior to receiving this complaint, we had no contact with [redacted] following her enrollment in PALMco’s service The alleged actions of the representative in question are 100% against PALMco’s policy and trainingPALMco has a zero tolerance policy for the kind of behavior [redacted] described and will investigate and discipline the representative accordinglyWe apologize to [redacted] for any inconvenience she may have experiencedPALMco values all of our customers and potential customers, and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

UPDATE We spoke with [redacted] on We advised [redacted] that her credit of $129.08, check no***, offered on was expedited in the mail on We also advised [redacted] that the credit of $offered on is will be expedited in the mail by [redacted] understood, thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business manyin reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]regarding regarding your response.you never sent me any such pakage as you claim nobody said anything about services being cheaper for any certain time and when your representative spoke to me on the phone she said she was sending me a check for and she would call me back when palmco was finaly off the pseg billing to resolve the rest of it why would I settle for a mere when you over charged me by your company has no scrupuls in taking advantage of senior citizens or any one else for that matter you overcharged me when you found out they were finally taking you off my billing in feb and march.you need to charge for your services what is fair market value not gauge people unfairly.as far as you trying so many times to reach me I find that hard to belive you didn't have a hard time reaching me to send me that lousy did you.im sure that im not the only one having this problem with your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Regarding case # [redacted] : RESULTS In response to this complaint, we spoke with [redacted] on [redacted] seemed pleased and thanked us before ending the call BACKGROUND INFORMATION Prior to filing this complaint, [redacted] , [redacted] ’s husband, called our office to enroll [redacted] ’s account in PALMco’s electric service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on On 22013, [redacted] called us in regards to [redacted] ’s electric accountWe answered all inquiries [redacted] thanked us and ended the call On Contrary to [redacted] ’s complaint, PALMco does not take advantage of its customersPALMco values all of our customers and do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Hello [redacted] and the Revdex.com, Regarding case [redacted] ; [redacted] [redacted] RESULT In response to this complaint, we spoke with [redacted] on We informed [redacted] that for her bill in question, PALMco charged her at a rate lower than that of her utility and altogether for her gas and electric account the total charges were $We advised [redacted] that it seems she must have a past due balance on her account, resulting in charges she’s concerned about [redacted] seemed to understand, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing a complaint, [redacted] ’s gas and electric accounts were enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information related to her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s gas account on and her electric account on After servicing [redacted] ’s accounts for less than months, on 012014, we received an inbound cancellation request from [redacted] ’s utilityThis request was processed promptly and without penalty, and per the determination of ***, her gas account stopped receiving PALMco’s service on and her electric account stopped receiving PALMco’s service on On 032014, we received a call from [redacted] in regards to her charges [redacted] informed us that her charges seem high, we informed [redacted] that she was charged based on her usage for the bill in question and at a rate lower than that of her utilityWe also informed her, per the determination of ***, her gas account stopped receiving PALMco’s service on and her electric account stopped receiving PALMco’s service on [redacted] seemed to understand and the call was ended Please let us know if the Revdex.com would like any further information Thank you

Hello Revdex.com, Regarding case [redacted] ; [redacted] RESULTS In response to this complaint, we spoke to [redacted] on We reminded [redacted] of the courtesy credit offered on of $Furthermore, we reminded [redacted] of the courtesy credit check takes days to process BACKGROUND INFORMATION Prior to filing this complaint, [redacted] and [redacted] enrolled their gas account in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] and [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] and [redacted] ’s gas account on After receiving PALMco service for over six months, for the first time, we spoke to [redacted] on On 32014, [redacted] called regarding her cancellationWe advised [redacted] that per the determination of NJNG, their electric account was scheduled to end on [redacted] understood, thanked us and the call was ended We spoke to [redacted] on As a courtesy, we offered to review ***’s account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycles of – 32014, which will be mailed in the form of a check [redacted] accepted the offer, thanked us and the call was ended On 52014, [redacted] called us in regards to her courtesy credit checkWe advised [redacted] that it would take days to process and send her courtesy credit check [redacted] understood, thanked us and ended the call Contrary to this complaint, PALMco doesn’t take advantage of elderly customers or customers with disabilitiesWe hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyPALMco values all of our customers and do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, they did call and say they would lower the amount after an actual meter reading on 116---ie , they would make the bill for the actual amount instead of estimated amntI don't see that as a savingmy dispute is why is their rate times that of the actual utility compay's when I spoke to them ,during the sign up, I specifically asked if their rate would exceed the actualdont recall the specific answer, but I don't believe I was told the rate would be that much overpalmco's rate is .7, where the actual is .02/kwhIt was also played down that if it was ever to exceed the actual it would be to a miniscule amount, and then not that often his company has made claims to the public that they would lower their rateIf a % random sample of their clientele population is made----how many people would you find that they kept that promise to? I have had some pressing issues that needed my attention and that is why I noticed my bill was a ridiculous $a few weeks agothe one before that was $282--- This is spring weather in winter, so that $Is too high also--- I'm used to a $bill in harsh winterI have spoken to someone else that got into a similar situation---we believe these companies are legitimate because we still receive a bill from the legitimate utility company---we complain and close our case with them when we notice the ridiculousness of it There are some individuals that are charged 'an early termination of contract fee.!!!!!!!!!!!!!!! This is not correct that a twist of the law is used to allow the ROBBERY of individualsShould not be used to play with something as important as utility!!!! I received a $utility bill when I was expecting one of $- $180---mild winter what would some one on a fixed income--retired, etc, do? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Jennifer B***

Hello [redacted] and the Revdex.com, Regarding case [redacted] : RESULTS In response to this complaint, we attempted to contact [redacted] on but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached BACKGROUND INFORMATION Prior to this complaint, [redacted] ’s account was enrolled in PALMco’s service on After receiving PALMco service for over two years and ten months, for the first time, we spoke with [redacted] regarding his accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings [redacted] requested we cancel his account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of [redacted] to schedule an end dateWe offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two billsThe loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weatherUpon review, we offered [redacted] a loyalty credit of $for the billing cycle of – 22014, which will be applied towards his account [redacted] thanked us and the call was endedPer the determination of ***, [redacted] ’s account is scheduled to end on Contrary to [redacted] ’s complaint, he agreed to variable rates, with no guarantee of savingsWe are sorry that [redacted] had an unpleasant experience with our customer service specialistsWe hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyAdditionally, PALMco does not scam customers as [redacted] allegesPALMco does the best we can to provide customers with quality service Please let us know if the Revdex.com would like any further information Thank you

[redacted] Regarding case # **: [redacted] In response to this rebuttal, we attempted to contact [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached Contrary to [redacted] ’s complaint, neither PALMco nor our representatives mislead customersPALMco values all of its customersIn addition to hearing the terms of PALMco’s service when initially enrolling, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted] We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyPALMco values all of our customers and do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In response to PalmCo's response: They offered to review my account after overcharging me more than $compared to Ameren's FIXED RATE [redacted] of $.048/kwhThey determined that $was satisifactory enough and told me that they would not review my account any farther backThey told me that since I didn't call in to complain between Sept-Dec., they would not review the accountI reminded them that I was the customer and without any notifications, I was placed on hold for minutesThe lady came back on the phone and I asked for a [redacted] [redacted] , told me she was the [redacted] She didn't review my account at this time, she did it to irritate me even morePalmCo has the WORST customer service of any company I have ever dealt with [redacted] , then reviewed my account, told me that they would refund me $and "would be willing to review my next statement when it is due", and said they were canceling my account In response to the cancellation, I said thanks and the call ended [redacted] told me that Ameren charges a Variable rate, just like they do(which the sales people do not tell you), but it is a complete lieAmeren charges a FIXED RATE of $.048, and the sales person told me I would be at $.041/kwhThis is the only reason I switchedThey use a bait and switch tactic to get you to sign upI have the right to redress, and the right to service, neither which PalmCo practicesThe government should look into their business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Palmco said my bills ranged from$51-$.I have attached the month billing history to this complaintYou can see that prior to Palmco my bills were in range of $135-225, but once I switched to Palmco the bills have susequently shot upPalmco had promised a lower bill for us.That was the main reason for switchThe ideal resolution would be if Plamco refunded the excess amount of my billing ranges Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Palmco rep called me on June [redacted] and was asking me from where did I get $that has to be issuedIn the monthly utility bill [redacted] specifies in writing that if I would have stayed with [redacted] that this is the dollar amount I would have charged for supply of GAS and Electricity ,that were I came to know that in every month bill from December to April I was charged double, triple and four times I was charged more for supply of Electricity and Gas supply from PalmcoAs a customer courtesy Palmco Issued 759.38,and still pending for the balance $ And they were mentioning that I was signed up for VARIABLE rate and said they have recording of the conversation I accepted for Variable rate, But that is not what happened, when they called over phone several times they said that we’ll be saving in utility bills by switching to Palmco, but in reality I got huge bill from palco for the supply of electricity and gas supplyWhen I decided to discontinue Palmco from my account after my Huge January bill, then I was told it would take days to switch back to my utility company, following my February, March and April was or times higher than local utility company The rep from Palmco was also mentioning that after April I was no more with Palmco so they cannot give me credit, all I’m asking is charge me legitimately and give me back my money that was charged excessivelyOut of over charging me $excess they gave me credit for only 50%, I deserve to get back my hard earned money ,Its not fair to over charge the customer and telling to be happy with the 50% refund Revdex.com Thankyou for the support Please help me get my money back as I’m asking refund for what I was overcharged for the time frame I was with Palmco In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I live in South JerseyI was not homeApparently the marketing person spoke with a aquaintance/worker at my house who was able to sign a contract and change gas companies without my knowing or authorization! I came accross a "contract" weeks later on a pile of papersI am fuming and will continue to encourage complaints against this company and it's scamming tacticsIn addition I have made a complaint against the marketerWhat kind of business lets someone visiting your home change your accounts and services!!!