PALMco

Hello [redacted] and the Revdex.com, Regarding case [redacted] ; [redacted] RESULTS In response to this complaint, we spoke to [redacted] on We reminded [redacted] that per the determination of ***, his account stopped receiving PALMco service on As a courtesy, we offered to review [redacted] ***’s account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycles of – 22014, which will be mailed in the form of a checkThis is in addition to the credit of $offered on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’ electric account on On On We advised [redacted] that per the determination of ***, his account is scheduled to stop receiving PALMco service on As a courtesy, we offered to review his account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycle of – 12014, which will be mailed in the form of a check [redacted] accepted our offer, thanked us and ended the call We apologize to [redacted] for any displeasure he may have experienced due to the increases in his bill caused by artic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoPALMco values all of our customers and do the best we can to provide customers with quality service Please let us know if the Revdex.com would like any further information Thank you [redacted] [redacted]

[redacted] [redacted] RESULTS In response to this complaint, we spoke with [redacted] on and 62015, respectively After receiving PALMco’s service for over seven months, on we spoke with [redacted] for the first time in regards to her accountWe advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording [redacted] requested the cancellation of her accountsThis request was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that it’s up to [redacted] ’s utilities, [redacted] and [redacted] ***, to determine her service end datesAs a courtesy, we offered to review [redacted] ’s accounts for a potential creditUpon review, we offered [redacted] a courtesy credit in the amount of $towards her gas account for the billing cycle of and $towards her electric account for the billing cycle of – 12016, for a combined total courtesy credit of $68.91, to be applied to the supply portion of the billIn addition, we offered to review [redacted] ’s final bill, should she be unhappy with it [redacted] accepted the offer, thanked us, and the call was endedPer the determination of [redacted] and PEPCO, PALMco will stop servicing [redacted] ’s gas and electric accounts on and 22016, in response to an email we received, we reached out to [redacted] and [redacted] to see if we could better assist them in their concernsWe spoke with [redacted] and offered to re-review his account for an additional courtesy creditUpon review, we voided out the previously offered courtesy credit of $from 12016, and offered [redacted] a courtesy credit of $towards his electric account for the billing cycles – and $towards his gas account for the billing cycles – 1/4/2016, for a combined total courtesy credit of $172.89, to be applied to the supply portion of the billIn addition, we advised [redacted] that we are willing to review his final bill, should he be unhappy with it [redacted] accepted the offer, thanked us, and the call was ended [redacted] and [redacted] agreed to a variable rate with no guarantee of savings when [redacted] enrolled in PALMco’s service upon completion of a TPV recording [redacted] and [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] and [redacted] for any inconvenience they may have experienced due to the increases in their billsPALMco values all of our customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you [redacted]

Regarding case # [redacted] ; [redacted] RESULTS In response to this complaint, we spoke with [redacted] *n – In addition, we advised [redacted] that PALMco would stop servicing his account on and that we would review his final bill, should he be unhappy with it [redacted] accepted the offer, thanked us, and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s gas account was enrolled in PALMco’s service on On 52015, we sent [redacted] a Dinner & Movie gift card as part of a promotion that he selected at the time of his enrollment After receiving PALMco’s service for nearly four months, on we spoke with [redacted] in regards to his accountWe advised [redacted] that he agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording [redacted] inquired about his budget billingWe advised [redacted] to consult with his utility, [redacted] ***, regarding that information [redacted] thanked us, and the call was ended On 52015, we received an inbound cancellation request from [redacted] ’s utility, [redacted] ***This request was processed promptly and without penaltyPer the determination of [redacted] ***, PALMco will stop servicing [redacted] ’s account on Contrary to this complaint, PALMco does not price gouge its customers [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted]

Hello [redacted] and the Revdex.com, Regarding case [redacted] ; [redacted] In response to this rebuttal, we spoke with [redacted] on 52014, and it is now up to the USPS to deliver itAs discussed in our previous conversation, we reviewed [redacted] ’ final billUpon review, we offered him a credit of $for his final billing cycle of 32014-42014, which will be mailed out in the form of a check [redacted] thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sir/Madam,This is to bring in to your notice , I am open to resolve the issue with PalmCo, but on reasonable termsFirst of all, it is un-lawful, to increase the rates by three times, and that could have been ten times alsoThere is no regulation on RATE increase? Although at the time on enrollment (change from [redacted] to PALMco) , their representative assured me that the rates will be competitiveThat is why I opted for PALMco that timeNow, I would like to get my full and final credit back from PALMco for increased rates.Also, RATEs could not be increased without any notification to CUSTOMERThis is also not lawful.Please look into this matter to resolve appropriately Thanks & Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Regarding case [redacted] : RESULTS In response to this complaint, we attempted to contact [redacted] on and upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’ gas account on After receiving PALMco service for over five months, for the first time, we spoke with [redacted] on regarding his accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted] ’ account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycles of – 32014, we received an inbound cancellation requestPer the determination of [redacted] ***, [redacted] gas account is scheduled to end on 5/*/ Contrary to this complaint, PALMco does not price gouge our customers as [redacted] allegesPALMco values all of our customers and do our best to provide quality serviceAdditionally, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco Please let us know if the Revdex.com would like any further information Thank you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] P.S I'm just not happy with the way that Palmco representative that came to my door at my home told me I would be locked into a rate for a year and that it was to help consumers keep utility bill lower than what my electric company would be Very miss leading companyI would of never switch if I knew it was a third party companyI learned my lesson about reading the fine printI just pray they don't over charge me for this month Thank you again for responding to my complaint

Hello [redacted] and the ***, Regarding case [redacted] ; [redacted] *** [redacted] RESULTS In response to this complaint, we spoke to [redacted] on As a show of good faith, we offered to review [redacted] ’s account for any potential courtesy creditsUpon review, we offered [redacted] a courtesy credit of $for the billing cycles of – [redacted] was satisfied, thanked us and ended the call BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s wife, [redacted] , enrolled in PALMco’s electric service on Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and that savings are not guaranteedPALMco began servicing [redacted] ’s electric account on After receiving PALMco’s electric service for five months, for the first time, on 22014, [redacted] called in regards to [redacted] ’s accountWe advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings [redacted] requested we place [redacted] ’s account on budget billing, which was processed promptlyWe advised [redacted] to call us within a week for the budget billing amount [redacted] understood, thanked us and ended the call On 22014, [redacted] called in regards to [redacted] ’s billWe offered [redacted] our loyalty credit, which consists of a 10% discount on his current supply bill and 10% on his next two billsThe loyalty credit is a program we are offering to our customers to assist with their bills due to the increase caused by arctic weather [redacted] declined our offer and requested the cancellation of [redacted] ’s account, which was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that his end date would be determined by his utility company [redacted] understood and ended the call On 32014, [redacted] sent us an e-mail after our business hoursWe attempted to contact [redacted] on 32014, but were only able to leave messages Contrary to [redacted] ’s complaint, we properly informed [redacted] of our cancellation process [redacted] determines the end dates for customers, and PALMco has no say in the matter Please let us know if the [redacted] would like any further information Thank you

Hello Revdex.com, Regarding case [redacted] ; [redacted] & [redacted] RESULTS In response to this complaint, we spoke to [redacted] on We reminded [redacted] of the credit for $offered on 52014, which will be mailed in the form of a check [redacted] advised us that she is pleased with this resolution and ended the callWe consider this matter to be resolved BACKGROUND INFORMATION Prior to filing this complaint, [redacted] & [redacted] ’s accounts were enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] & [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] & [redacted] ’s electric account on and their gas on 42014, we spoke with [redacted] regarding her account [redacted] requested the cancellation of her accounts, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of BGE to schedule an end date on her accounts [redacted] acknowledged this and the call was endedPer the determination of BGE, [redacted] & [redacted] ’s electric account stopped receiving PALMco service on and their gas account on 52014, we again spoke to [redacted] We reminded [redacted] that she had signed up for a variable rate with no guarantee of savingsWe advised [redacted] that we would review her account for a revised courtesy creditUpon review, we offered [redacted] a courtesy credit in the amount of $500.00, which will go towards her electric account for the billing cycles of 12014-52014-5/*/2014, and will be sent in the form of a check [redacted] was satisfied, thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you [redacted]

Regarding case ***; [redacted] RESULT In response to this complaint, we spoke to [redacted] on We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings [redacted] requested the cancelation of his gas account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of SJG to schedule an end dateWe advised [redacted] that per the determination of ACE, his electric account will stop receiving PALMco’s service on As a courtesy, we offered to review [redacted] ’s accounts for courtesy creditsUpon review we offered [redacted] a credit in the amount of $187.81, of which $will go towards his electric account, and $towards his gas account for the billing cycles of 12014-32014, which will be sent in the form of a checkAs a further courtesy, we offered to review his final bill [redacted] was satisfied, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] contacted PALMco to enroll his accounts in PALMco’s service [redacted] ’s gas account was enrolled with PALMco’s service on 12011, and his electric account was enrolled on Shortly after each enrollment, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s gas account on and his electric account on On 92011, we spoke to [redacted] regarding his referral of another customer to PALMcoWe issued [redacted] a referral credit in the amount of $that was applied towards his account On 82013, we spoke to [redacted] regarding his accountsWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteedWe offered to review [redacted] ’s account for a courtesy creditUpon review we offered [redacted] a credit in the amount of $75.28, which was applied as payment towards his electric account for the billing cycle of 72013- [redacted] thanked us and the call was ended On 122013, we spoke to [redacted] regarding his accountsWe reminded [redacted] that he signed up for a variable rate with no guarantee of savingsWe offered to review [redacted] ’s account for a courtesy creditUpon review we offered [redacted] a credit in the amount of $towards his electric account for the billing cycle of 112013- [redacted] thanked us and the call was ended On we received an inbound cancelation request for [redacted] ’s electric account, which was processed promptly and without penaltyPer the determination of ACE, [redacted] ’s electric account will stop receiving PALMco’s service on [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings All of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted] [redacted]

Hello ***and the Revdex.com, Regarding case [redacted] ; [redacted] RESULT In response to this complaint, we will not be reaching out to [redacted] ***We previously spoke with [redacted] on During this call, we offered [redacted] a credit of $for billing cycles 12014- 32014, which will be mailed in the form of a checkAt this point in time, we believe this matter is resolved BACKGROUND INFORMATION [redacted] enrolled his gas and electric accounts in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s accounts on After thirteen months of service, on 22014, we received an inbound cancelation request for [redacted] ’s gas and electric accounts, which was processed promptly and without penaltyPer the determination of PSE&G, [redacted] ’s electric account stopped receiving PALMco’s service on 32014, and his gas is scheduled to stop receiving PALMco’s service on On 32014, we received a call from [redacted] regarding [redacted] ’s gas and electric accountsWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteedWe advised [redacted] that the gas and electric accounts have been canceled without penalty, and that per the determination of PSE&G, the electric account stopped receiving PALMco’s service on 32014, and her gas account is scheduled to stop receiving PALMco’s service on As a courtesy, we offered to review [redacted] ’s gas and electric accounts for courtesy creditsUpon review, we issued [redacted] a credit in the amount of $171.98, of which $will be for the billing cycle of 22014-32014, and $for the billing cycle of 22014-32014, and will be sent in the form of a check [redacted] declined our offer, and ended the call We spoke with [redacted] , [redacted] ’s daughter, on We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteedAs a courtesy, we offered to re-review [redacted] ’s account for potential creditUpon review, we offered [redacted] a credit of $for billing cycles 12014- 32014, which will be mailed in the form of a checkWe advised [redacted] that per the determination of PSE&G, [redacted] ’s electric account stopped receiving PALMco’s service on and his gas account is scheduled to stop receiving PALMco’s service on We also advised [redacted] that we will place [redacted] on our internal Do Not Call list [redacted] understood and ended the call Contrary to [redacted] ’s complaint, PALMco does not take advantage of, nor do we discriminate against, our customersPALMco values all of our customers and do our best to provide quality serviceAdditionally, PALMco does not practice unethical business Please let us know if the Revdex.com would like any further information Thank you

RESULTS In response to this complaint, we attempted to contact [redacted] on but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached BACKGROUND INFORMATION Prior to filing this complaint, [redacted] **’s gas and electric accounts were enrolled in PALMco’s service on and her gas account on regarding [redacted] **’s accountsShortly thereafter, we attempted to contact [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached On 32014, we spoke with [redacted] regarding [redacted] **’s accountsWe advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe also advised [redacted] that [redacted] was enrolled with PALMco service on PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to [redacted] **We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyAdditionally, PALMco does not scam nor price gouge our customers, as [redacted] allegesPALMco values all of our customers and do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have attached a [redacted] bill with PALMCo commodity changesPlease send this to Palmco and do not publish this public since It has all my personal information there in the Bill Sincerely, [redacted]

Hello [redacted] and the Revdex.com, Regarding case [redacted] : RESULTS In response to this complaint, we spoke to [redacted] on We reminded [redacted] that per the determination of PPL, his account ended on As a courtesy, we offered to re-review [redacted] ***’s account for a new courtesy creditUpon review, we offered him a new courtesy credit of $for the billing cycle of – 22014, which will be mailed in the form of a check [redacted] thanked us and the call was endedThis will void the previous credit of $offered on [redacted] accepted the offer, thanked us, and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s account was enrolled in PALMco’s service on upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and that savings are not guaranteedPALMco began servicing [redacted] ***’s account on On 12014, we received an inbound cancellation requestPer the determination of PPL, [redacted] ***’s account ended on After receiving PALMco service for over seven months, for the first time, we spoke to [redacted] on regarding his accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of PPL, his account ended on As a courtesy, we offered to review [redacted] ***’s account for a potential courtesy creditUpon review, we offered him a courtesy credit of $for the billing cycle of – 22014, which will be mailed in the form of a check [redacted] thanked us and the call was ended PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to [redacted] ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently Please let us know if the Revdex.com would like any further information Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am okay with Palmco putting us on do not call list however, the reason why the complaint was filed in August was because Palmco has been calling the house several times a week and I repeatedly said please do not call anymore and we still receive callsIn the statement they replied to Revdex.com complaint was there was no reference to them calling since we had service with them after February of this year Sincerely, [redacted] ***

Hello [redacted] and the Revdex.com, Regarding case # [redacted] , [redacted] RESULTS In response to this complaint, we contacted [redacted] on [redacted] stated that she wanted to see her agreementWe asked if there was anything else we could do to assist her, but [redacted] said noWe advised [redacted] to contact us if there is anything further that she needs from PALMcoShe thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s electric account was enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s electric account on After receiving PALMco’s electric service for ten months, on 72014, we received a call from [redacted] in regards to her accountWe advised [redacted] that her account was enrolled in PALMco’s service upon receipt of a signed supply agreement [redacted] requested the cancellation of her account, which was processed promptly and without penaltyPer the determination of [redacted] ***’s utility, ***, PALMco stopped servicing her account on We also offered to review [redacted] ***’s account for a potential courtesy credit, and that we would call her back after this review [redacted] understood and the call was ended On 72014, [redacted] returned our call after we had left a message for her in regards to her creditWe offered [redacted] a courtesy credit of $for the billing periods of – This credit will be sent in the form of a check [redacted] thanked us and the call was ended PALMco values all of our customers and does our best to provide quality service In addition to agreeing to the terms of PALMco’s service when initially signing the agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted] [redacted]

Regarding case # [redacted] ; [redacted] RESULT In response to this complaint, we spoke to [redacted] on We reminded [redacted] that he had signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to re-review [redacted] ’s accounts for revised courtesy credits in addition to the credits he received on and 22014, in the amounts of $for his electric account and $for his gas account totaling $Upon review, we issued [redacted] a credit in the amount of $1018.16, of which $towards his gas account for the billing cycle of 122013-Also a credit in the amount of $towards his electric account for the billing cycles of **2013-We advised [redacted] that we will mail him a check in the amount of $859.67, and as a further courtesy we offered to review his final gas bill [redacted] was satisfied, thanked us and the call was ended BACKGROUND INFORMATION Prior to this complaint, [redacted] enrolled his gas and electric accounts in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on 72012, and his gas account on After a nineteen months of service, on 22014, we received a call from [redacted] regarding his accountsWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed [redacted] requested the cancelation of his accounts, which was processed promptly and without penaltyWe explained the cancelation process, and advised him that it is per the determination of [redacted] to determine the end dates for his accountsAs a courtesy we offered to review his accounts for a courtesy credit, but unfortunately [redacted] ended the callUpon review, we called [redacted] to advise him that a credit in the amount of $towards his electric account for the billing cycle of 12014-22014, we received a call from [redacted] , in regards to his accounts [redacted] informed us that he received a letter from [redacted] stating that PALMco will stop servicing his electric account on and his gas account on [redacted] understood, and ended the callAs a courtesy, we re-reviewed [redacted] ’s electric and gas accounts for an additional courtesy credit, and issued him a credits in the amounts of $towards his electric account, and $towards his gas account, which will be sent in the form of a checkAs a further courtesy, we offered to review his next bill [redacted] understood and the call was ended Contrary to [redacted] ’s complaint, neither PALMco nor our representatives mislead customersPALMco values all of its customersIn addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following their enrollment in our servicePALMco does inform customers that they have enrolled in a variable rate planAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted]

PalmCo is a scam and I intend to do whatever it takes to recoup the thousands of dollars they have cost me! They make promises that they are better than the company I have and remarkably cheaper! Advertisement! Palmco assured me that my electric bill would always be cheaper than the company I hadLet me ask you Palmco, how it cheaper and more affordable to a low income customer when at the time of the call that you promised it was, you were charging me 20cents/ per kil hour, compared to my company charging cents/ per kil hour!!!! You scammed a single struggling mother out of thousands that I had to beg and borrow from family just to keep my power on for my children! I want a refund or my family attorney will prosecute this company to the fullest the way you were in New Jersey!!! I was promised some [redacted] refund of $dollars of my current bill that I never receivedIt is hard enough for families to survive these days and you people should be ashamed of yourself! This is why you have ZERO POSITIVE COMMENTS!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Palmco is making statements stating that on a [redacted] reached out to me but was only able to leave a messageI have pulled my phone records from my carrier and can provide proof that there was no return phone call or message from this company from or a [redacted] after I last spoke with [redacted] who told me a [redacted] would not be calling me back because she made the decision not to re-review my account so that information is false! I was never told anything regarding the cancellation information by [redacted] who is the Rep I asked to cancel my accountI called mon and they stated they have not recieved any cancellation notices from Palmco so I myself went ahead and cancelled this service so that is also falseAs stating in the statement I was never offered a re-review of my last bill which they state that I declinedWhy would I decline a re-review for a possible credit of another extremely high bill so that is also FALSE!! ON @ 8:35am I recieved a call from [redacted] from Palmco who stated that she recieved the complaint form the [redacted] and needed to resolve my matterI called back and asked to speak to [redacted] who was unavailbleI asked to speak with a [redacted] or [redacted] and the gentleman I spoke to said there were no [redacted] s or [redacted] available but he would help meHe began going over my account telling me that I agreed to a variable rate company and I was already given a credit but they would put my account up for re-reviewHe also stated that the rates have gone up in the winter months leading to also justifying the postion of Palmco and ignoring my conversation of the rats from PalmcoHe stated he would call me back once the re-review was completed I recieved the call back from the Palmco rep within minutes stating that my account was re-review and I was issued a credit of dollars which I would of been somewhat but not completely satisfied with along with the previous credit of dollars totalingwhich would have matched the pricing of my electric company Met-ed's pricing which is what I asked for, but then I thought to ask if this credit was in addition to the previous credit and he said no this would cancel out the dollars and be adjusted to that I would be sent in the form of a check not appiled to my bill I was not in any way shape or form satisfied with this as Palmco falsly stated!!! I should not be responsible for this service amount to this company because I did not agree to this service regardless of Palmco's sidateThey declined to show me any proof of me agreeing to this service and as the last rep stated that I was sent a packetI never recieved any information any bills any flyers any packetsnothing at all from this companyI pay my bills electronically which does not provide me the billing details anly the amount owed therfore I was not even aware that Palmco existed until my e bill of was recievedI would like my credit to be increased to match the billing of my electric company or something else to be done in this matter so I can resolve and be done with this company once and for all Palmco does not hold the customer service to the highest satisfaction, every rep that I spoke with was rude, hung up on me or placed me on hold like it was a game or failed to put the actual notes for my account in their system adding only what they want which is midleading! I am not satisfied! In order for the [redacted] to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] One of the main problems with this company is that their customer service hours for billing complaints are the same as mine and my husband's working hours, so trying to get in contact with a live person is difficult If Palmco would prefer, they can contact me via email In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]