PALMco

Hello [redacted] and the ***, Regarding case # [redacted] ; [redacted] RESULT In response to this complaint, we spoke to [redacted] on 42014. We... reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of METED, her account is scheduled to stop receiving PALMco’s service on 52014. As a courtesy, we offered to re-review [redacted] ’s account for a courtesy credit. This re-review will void the courtesy credit previously issued to [redacted] on 42014, in the amount of $90.89. Upon review, we issued [redacted] a courtesy credit in the amount of $135.38, towards her account for the billing cycle of 32014 - 42014, which will be sent in the form of a check. As an extended courtesy, we also offered to review [redacted] ’s final bill. [redacted] was satisfied, thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her account in PALMco’s service on 112011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] ’s account on 12012. After receiving PALMco’s service for two years and four months, on 42014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of METED to schedule an end date. [redacted] advised us that her previous five bills were estimated, and her most recent bill was actual, and asked if we could possibly review her account. As a courtesy, we reviewed [redacted] ’s account for a courtesy credit. Upon review, we issued [redacted] a courtesy credit in the amount of $90.89 for the billing cycle of 32014-42014, which was to be applied to her account. As an extended courtesy we offered to review [redacted] ’s last bill for a courtesy credit. [redacted] declined our offer, and the call was ended. Per the determination of METED, [redacted] ’s account is scheduled to stop receiving PALMco’s service on 52014. On 42014, we spoke to [redacted] regarding her account. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. [redacted] advised us that she had called earlier in the day and we offered to re-review her account for a larger courtesy credit. We advised [redacted] that there was no call from her earlier in the day. [redacted] requested to speak with a [redacted] , and we advised her that a [redacted] would call her back within an allotted time period, and the call was ended. On 42014, we attempted to reach out to [redacted] regarding her request to speak to a customer service [redacted] , but were only able to leave a message. We are sorry that [redacted] felt our customer service specialists were rude. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco strives to assist our customers in a timely manner. Contrary to what [redacted] states in her complaint, PALMco does not scam its customers. Additionally, PALMco does not con its customers or potential customers into accepting its services. [redacted] was also advised during her enrollment that PALMco’s rates are variable and savings are not guaranteed. Unfortunately, at this time we no longer have access to [redacted] ’s enrollment TPV, as the retention period has passed, or else we would gladly give [redacted] access to the recording of her signup. Please let us know if the [redacted] would like any further information Thank you.

*** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] Regarding NJ Revdex.com case # [redacted] ; [redacted] : In response to [redacted] ’s rebuttal, our customer service staff spoke with [redacted] on In an effort to resolve her concerns, we offered [redacted] a courtesy credit of $toward her account for the billing cycle of – In addition to the previous credit of $already given to [redacted] , this would give her a total combined credit of $for the billing cycles of – However, [redacted] would not accept our offer at this timeWe reminded [redacted] that there was no wrongdoing on PALMco’s behalf, and that the credit was being offered as a courtesy [redacted] still refused the credit and requested to be added to our internal Do Not Call list, which we advised would be processedIt appears that [redacted] is not willing to work with us toward reaching an amicable resolution at this timeHowever, our credit offer still stands, and [redacted] may contact our customer service line at her convenience if she would like to accept the credit Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

In response to this rebuttal, we spoke with [redacted] on 052015. We reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. We advised as a courtesy, we could review her account for a revised credit. Upon review, we offered [redacted] a total revised credit of $312.36, of which we have already sent $170.14 to [redacted] . The remaining balance of $142.22 will be sent in the form of a check. As an extended courtesy, we advised [redacted] to contact our office for a review of her final bill should she be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. Please let us know if the BBB would like any further information. Thank you.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Palmco is Price Gouging charge over times the average rate in an extremely cold weatherI am not pleased with there response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello Alex and the Revdex.com, Regarding case # [redacted] : In response to this complaint, we spoke to [redacted] on We advised [redacted] a check in the amount of $was sent out on We also advised [redacted] that it takes up to – business days before she would receive her check in the mail [redacted] thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you

Hello [redacted] and the Revdex.com, Regarding case # [redacted] , [redacted] RESULTS In response to this complaint, we spoke to [redacted] on As a show of good faith, we offered to review [redacted] ’s account for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $for the billing cycles of – 72014, which will be sent in form of a checkIn addition, we offered to review [redacted] ’s final bill should she be unhappy with it [redacted] accepted the offer, thanked us and ended the call BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on [redacted] signed and returned the agreement that was included in the welcome packet on This further confirms that [redacted] understood our terms and conditions of our services After receiving PALMco’s electric service for over five months, on 72014, [redacted] ’s son, [redacted] , called us in regards his mother’s accountWe informed [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings [redacted] requested the cancellation of his mother’s account, which was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that it’s up to the utility to determine an end date [redacted] understood, thanked us and ended the call On 72014, [redacted] called in regards to her cancellationWe advised [redacted] that per the determination of PPL, her electric account is scheduled to end on In addition, we reminded [redacted] that she agreed to variable rates with no guarantee of savings [redacted] understood and ended the call PALMco values all of our customers and do our best to provide quality service In addition to agreeing to the terms of PALMco’s service when initially recording the TPV, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will also note that the two checks have been received and the second one was just cashed yesterday (6/*/14), so a second check is not necessary Sincerely, [redacted]

Regarding case # [redacted] : UPDATE We spoke with [redacted] on 42014-32014, which will be mailed in the form of a check [redacted] was satisfied with the credit, thanked us and ended the callWe consider this matter resolved

Hello [redacted] and the Revdex.com, Regarding case # [redacted] In response to this rebuttal, we spoke to [redacted] on [redacted] informed us that he received his credit check in the amount of $As an extended courtesy we offered [redacted] a credit of $on his final gas bill for billing cycle 32014-4/*/2014, which will be mailed in the form of a check [redacted] stated the complaint will be closed once he receives the check [redacted] thanked us and ended the call Please let us know if the Revdex.com would like any further information Thank you

Regarding case [redacted] : In response to this rebuttal, we spoke with [redacted] , [redacted] ’s daughter, on 62014. We advised [redacted] that check no. [redacted] in the amount of $85.58, was mailed to [redacted] on 6/*/2014, and it is now up to USPS to deliver it. [redacted] thanked us and the call was ended. We kindly ask that you consider this matter closed. Please let us know if the BBB would like any further information Thank you.

Hello [redacted] and the Revdex.com, Regarding case [redacted] : RESULTS In response to this complaint, we spoke with [redacted] on We advised [redacted] that per the determination of ***, her gas account is scheduled to end on and her electric account ended on As a courtesy, we offered to re-review [redacted] ***’s accounts for a potential courtesy creditUpon re-review, we offered a new courtesy credit of $for the billing cycles of - 22014, which will be mailed in the form of a checkWe advised [redacted] to contact us for a review of her final bill should she be unhappy with it [redacted] accepted the offer and ended the call BACKGROUND INFORMATION Prior to filing a complaint, [redacted] ***’s gas and electric accounts were enrolled in PALMco’s service on and her electric account on After six months of receiving service, on and her electric account ended on On 22014, we received call from [redacted] in regards to her accountsWe reminded [redacted] ***, per the determination of ***, her gas account is scheduled to end on and her electric account ended on As a courtesy, we offered to review [redacted] ***’s accounts for a potential courtesy creditUpon review, we offered a courtesy credit of $for her gas account and $for her electric account for the billing cycle of 12014- [redacted] did not accept our offer and the call was ended On 22014, we spoke with [redacted] regarding her accountWe reminded [redacted] that she signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to re-review [redacted] ***’s accounts for a potential courtesy creditUpon re-review, we offered a courtesy credit of $for her gas and electric accounts for the billing 12014- [redacted] did not accept our offer and the call was endedWe discussed [redacted] ***’s accounts at length and have offered multiple courtesy credits, but [redacted] has refused them allAt this point it seems [redacted] does not want discuss an amicable resolution to this matter Please let us know if the NJ BPU would like any further information Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank Revdex.com for taking care of my case and helping me and other customers to deal with this company Sincerely, [redacted] [redacted]

Regarding case [redacted] , [redacted] RESULT In response to this complaint, we spoke to [redacted] on We reminded [redacted] that she signed up for a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of ***, her account is scheduled to stop receiving PALMco’s service on in the amount of $Upon review, we issued [redacted] a courtesy credit in the amount of $towards her account for the billing cycles of 12014-42014, which will be mailed in the form of a checkAs an extended courtesy, we offered to review [redacted] ***’s next bill [redacted] was satisfied, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her account in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s account on 12014, we received a call from [redacted] regarding her accountWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed [redacted] requested the cancelation of her account, which was processed promptly and without penaltyWe explained the cancelation process and advised [redacted] that it is per the determination of ***, to schedule an end dateAs a courtesy, we offered to review [redacted] ***s account for a courtesy creditUpon review, we issued [redacted] a courtesy credit in the amount of $towards her account for the billing cycles of 12014, which will be posted to her account [redacted] understood and ended the callPer the determination of [redacted] ***’s account is scheduled to stop receiving PALMco’s service on 7/*/ We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco Please let us know if the Revdex.com like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not approve PALMco as my supplier I would like to be reimburse the difference on usages from March to November if possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] and the Revdex.com, Regarding case [redacted] ; [redacted] RESULTS On 32014, we spoke with ** [redacted] regarding her new credit offerWe advised ** [redacted] that upon review, we will offer a credit of $for the billing cycle of – 32014, which will be mailed in the form of a check** [redacted] accepted the offer, thanked us and the call was ended BACKGROUND INFORMATION Prior to this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on After receiving PALMco service for over five months, for the first time, we spoke with ** [redacted] on regarding her accountWe advised ** [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings** [redacted] requested we cancel their account, which was processed promptly and without penaltyWe advised ** [redacted] that it is per the determination of [redacted] to schedule an end dateAs a courtesy, we offered to review ** [redacted] ’s account for a potential credit and call her back** [redacted] thanked us and the call was endedPer the determination of ***, ** [redacted] ’s account is scheduled to end on However, before we were able review her account for potential credit we received an email from ** [redacted] On we received an email from ** [redacted] regarding her accountShortly thereafter, we spoke with on We reminded ** [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe advised ** [redacted] that per the determination of ***, ** [redacted] ’s account is scheduled to end on As a courtesy, we offered to review ** [redacted] ’s account for a creditUpon review, we offered ** [redacted] a credit of $for the billing cycle of – 32014, which will be mailed in the form of a checkHowever, ** [redacted] declined our offerAs an extended courtesy, we offered to re-review ** [redacted] ’s account for a new credit and call her back** [redacted] thanked us and the call was ended Contrary to ** [redacted] ’s complaint, PALMco does not use fraudulent practicesWe apologize if ** [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoAdditionally, ** [redacted] was sent all of the necessary information regarding PALMco’s service following her enrollmentIn addition, the TPV ** [redacted] completed to start service also stated rates are variable and savings are not guaranteed PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings All of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this point to some extent and the matter has been resolvedThank God that we get out of Palmco Sincerely, [redacted] ***

Hello [redacted] and the Revdex.com, Regarding case [redacted] RESULTS In response to this complaint, we spoke with [redacted] on We will call [redacted] back as requested in order to come to an amicable resolution BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s account was enrolled in PALMco’s service on upon completion of a TPVShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s account on After receiving PALMco service for over eight months, we received an email from [redacted] on 3/*/regarding his accountShortly thereafter, we attempted to contact [redacted] but were only able to leave messagesWe will continue to reach out to [redacted] until a resolution has been reached Please let us know if the Revdex.com would like any further information Thank you

In response to this rebuttal, we spoke to [redacted] on 52014. [redacted] understood, thanked us and the call was ended. We apologize for any inconvenience we may have cause [redacted] during his enrollment with PALMco. Additionally, we are sorry that [redacted] was displeased with his service from PALMco. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Please let us know if we could be of further assistance. Thank you.