PALMco

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Complaint#? [redacted] A new bill ( March,I believe is the last) for gas was received for Palmco gas and it was charged $per therm with the total of $for thermsMy request for Palmco is to reduce the per therm price to $with a total of $with a refund of The last refund check has not been received Thank you for dealing with the issue [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *

Regarding case [redacted] : In response to [redacted] ’s rebuttal, we spoke to [redacted] on As a form of goodwill, we offered to re-review [redacted] ’s accounts for a potential courtesy creditUpon review, we extended a total courtesy credit of $543.75, $towards [redacted] ’s gas account for the billing cycles – and $towards [redacted] ’s electric account for the billing cycles – We advised [redacted] that she will receive this credit in the form of a checkAs an extended courtesy, we advised [redacted] to contact our office for a review of her final gas bill, should she be unhappy with it [redacted] seemed pleased with this resolution, thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you [redacted]

Regarding case # ***; [redacted] RESULT In response to this complaint, we attempted to contact [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] in hopes of reaching an amicable resolution to her concerns BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’ electric and gas accounts were enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’ electric account on and her gas account on After servicing [redacted] ’ accounts for more than three months, on 012013, we received a call from [redacted] with questions about her billsWe answered her questions, [redacted] was satisfied and the call was ended More than a year later, on 032014, we received another call from [redacted] requesting her accounts be cancelledThis request was processed promptly and without penaltyWe advised [redacted] that it’s up to her utility to determine her service end date [redacted] understood and the call was endedPer the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on and her gas account is scheduled to stop receiving PALMco’s service on The following day, on 032014, we received another call from [redacted] in regards to her accountsWe reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savingsAs a courtesy, not customary for cancelled accounts, we offered to review her accounts for a potential courtesy creditUpon review, we extended a courtesy credit of $85.06, $towards her electric account and $towards her gas account for the billing cycle 022014- We advised [redacted] that this credit will apply to her account as a credit [redacted] seemed satisfied, thanked us and the call was endedThe credits were applied to her account on Contrary to this complaint, PALMco does not scam nor price gouge our customers as [redacted] allegesAlso, PALMco does not provide dishonest, deceiving, unfair nor unjust service to our customersPALMco values all of our customers and do our best to provide quality serviceAdditionally, we apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted] We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThough on the phone they also mentioned doing another credit for the next bill thatcomes in as well Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the opportunity to respond to this issue because of my overdue amount of my electric bill As some back ground, the past four years have taken their toll on my health Because of [redacted] , I h ave had [redacted] to repair my [redacted] ***, [redacted] , [redacted] and a host of other diagnoses ending with [redacted] and am now also dealing with [redacted] caused by [redacted] At the time I was contacted by Palmco, I was and still am living on $per monthI was desperately looking for ways to save money Palmco told me that my electric bill would be much lower with them, and I believed themI signed on with them and immediately they tripled my electric bill At the time, I wasn't capable of dealing with a lot of my living situation due to my health issues.When I was finally coping better with my life, I realized that Palmco wanted $plus from my $per month incomeI contacted Palmco and requested that they stop being my supplier and credit my account the whole amount because of their taking advantage of me and causing me much stress and griefBecause of their underhandedness, I was only a step away from homelessness.I am on oxygen 24/and must run an air conditioner constantly For humane reasons alone, I feel they should write off my account I don't see how I will ever be able to pay this bill ' Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response to this complaint, we attempted to contact [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached

RESULTS In response to this complaint, we attempted to contact [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached BACKGROUND INFORMATION Prior to filing a complaint, [redacted] Heil was enrolled in PALMco’s electric service on upon completion of a TPV recordingShortly thereafter, [redacted] was mailed a welcome packet which included all of the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s gas account on and her electric account on On an inbound cancellation request was received from UGI for [redacted] ***’s gas accountPer the determination of UGI, [redacted] ***’s gas account ended on After a year of service, [redacted] called us on 12014, regarding her electric account [redacted] requested we cancel her account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of MetEd to schedule an end dateWe also advised [redacted] that per the determination of UGI, [redacted] ***’s gas account ended service with PALMco on As a show of good faith, we offered to review [redacted] ***’s accounts for a potential courtesy creditUpon review, we offered a courtesy credit of $for billing cycle of - for [redacted] ***’s gas account and $for the billing cycle of - for her electric account, which will be sent in the form of a check Please let us know if the Revdex.com would like any further information Thank you

Regarding case [redacted] ; [redacted] In response to this rebuttal, we spoke to [redacted] on We reminded [redacted] that he signed up for a variable rate with no guarantee of savingsAs a courtesy we offered to re-review his account for a courtesy credit in addition to the credit of $he received on Upon review, we issued [redacted] a courtesy credit in the amount of $towards his gas account for the billing cycles of 12014, which will be sent in the form of a checkThis will give him a total courtesy credit of $for his gas account [redacted] was satisfied, thanked us and the call was ended Contrary to what [redacted] states in his complaint, [redacted] was sent a welcome packet with all the terms and conditions regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedAdditionally, PALMco does not take advantage of its customers, and we do not price gougeWe apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco Please let us know if the Revdex.com would like any further information Thank you

Regarding case [redacted] ; [redacted] UPDATE We spoke with [redacted] on We advised [redacted] that his account was enrolled upon completion of a signed agreement by, [redacted] ***, who he confirmed was his girlfriendWe advised [redacted] that by signing the agreement, [redacted] ***, consented that she was authorized to make changes to the account and upon signup she agreed to a variable rate with no guarantee of savings As a courtesy we offered to review [redacted] account for potential creditUpon review, we offered [redacted] a credit of $for billing cycles 22014-4/*/2014, which will be mailed in the form of a check [redacted] was satisfied with the credit and ended the call Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because[I want Palmco to adjust the since I have never been charged like this before and it is not fair that all this time they have been charging me for service I never got from themMy bills have never reached that Amount in all the time I had *** ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] and the Revdex.com, Regarding case # [redacted] , [redacted] RESULT In response to this complaint, we spoke to [redacted] on We Reminded [redacted] that she had signed up for a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of ***, her electric account stopped receiving PALMco’s service on As a courtesy, we offered to review [redacted] ’s account for an additional credit, voiding the credit of $offered on Upon review, we offered [redacted] a courtesy credit totaling $1,013.29, of which $will go towards her electric account for the billing cycles of 102013-42013-As an extended courtesy, we offered to review [redacted] ’s final gas bill should she be unhappy with it [redacted] was satisfied, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled his electric and gas accounts in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on 102011, and his gas account on 112014, we received an inbound cancelation request for [redacted] ’s accounts, which was processed promptly and without penaltyPer the determination of ***, the electric account stopped receiving PALMco’s service on On we received a call from [redacted] ’s wife, [redacted] , regarding their accountWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed [redacted] advised us that she did not know if her meter readings were estimated or actualWe advised [redacted] to give us a call as soon as she had the actual readings in order for us to review her account for a courtesy credit [redacted] understood and the call was ended On 42014-32014, and $will go toward her electric account for the billing cycles of 22014, which was mailed in the form of a check [redacted] did not accept this courtesy credit, so we advised her that we would re-review her account, but would have to call her back with the result [redacted] understood and the call was ended We attempted to reach out to [redacted] on and regarding the re-review of her account but we were unable to reach her on either day, so we left her messages On 42014, we received a call from [redacted] regarding her accountWe advised [redacted] that the courtesy credit offer of $from 42014, we spoke to [redacted] regarding her accountWe reminded [redacted] that her husband had signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted] ’s account for a courtesy credit in addition to the credit of $that she received on 42014-5/*/2014, which will be sent in the form of a checkAs an extended courtesy, we offered to review her final bill [redacted] was satisfied, thanked us and the call was ended Contrary to what [redacted] states in her complaint, PALMco is not a fraud, a scam or a company of cheatersWe apologize for any displeasure that [redacted] may have experiencedPALMco values all of our customers and do our best to provide quality serviceAlso, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, the winter conditions caused price fluctuations that were severe and out of the control of PALMcoAdditionally, PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings All of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you

PALMco came to my mom's house in CT and told her to sing an agreement to lower her energy bill, her account is now 3X of what she used to payNow that she moved she have to pay over $for only one moth of services

Hello [redacted] and the Revdex.com, Regarding case # [redacted] ; [redacted] RESULTS In response to this complaint, we spoke with [redacted] on 22014, the total combined credit would be $However, [redacted] did not accept our offer, and the call was endedIt appears that [redacted] is not willing to work with us toward reaching an amicable resolution to this matter BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s first floor gas and electric accounts were enrolled in PALMco’s service on and 12014, respectively After receiving PALMco’s service for one month, on 22014, we spoke with [redacted] for the first time regarding her account [redacted] asked why there were two charges on her billWe advised [redacted] that her bill includes her utility’s delivery charge and PALMco’s supply charge [redacted] advised us that her first floor accounts were enrolled by one of her tenants, and she wanted to enroll her accounts for the second floorWe advised [redacted] that a PALMco sales representative would contact her to enroll her other accounts [redacted] thanked us, and the call was ended [redacted] ’s second floor gas and electric accounts were enrolled in PALMco’s service on 22014, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s second floor gas and electric accounts on On 122014, we received an inbound cancellation request from [redacted] ’s utility, ***This request was processed promptly and without penaltyPer the determination of ***, [redacted] ’s gas accounts stopped receiving PALMco’s service on 12015, and her electric accounts will stop receiving PALMco’s service on On 122014, we received a call from [redacted] regarding her billAs a courtesy, we offered to review [redacted] ’s accounts for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $for the billing cycle of – 122014, which was sent in the form of a check [redacted] accepted our offer, thanked us, and the call was ended On 12015, we received another call from [redacted] regarding her billWe reminded [redacted] that she agreed to variable rate with no guarantee of savings when she enrolled in PALMco’s serviceAs a courtesy, we offered to re-review [redacted] ’s accounts for an additional courtesy creditUpon review, we offered [redacted] an additional courtesy credit of $However, [redacted] did not accept our offerWe advised [redacted] that this was a courtesy credit, not customary for cancelled accountsHowever, [redacted] still refused the credit, and the call was ended Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Additionally, contrary to this complaint, PALMco did not swindle or take advantage of [redacted] PALMco values all of our customers and we do our best to provide quality service Please let us know if the Revdex.com would like any further information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I simply would ask that Palmco and other companies selling variable rates disclose the potential of risk in the event that prices skyrocket I wasn't aware of this potential when originally purchasing the variable rate agreement Sincerely, [redacted]

Hello [redacted] and the Revdex.com, Regarding case [redacted] : RESULTS In response to this complaint, we spoke to [redacted] on We advised [redacted] that per the determination of Ameren, her account ended on As a courtesy, we offered to re-review her account for a new courtesy creditUpon review, we offered [redacted] a new courtesy credit of $for the billing cycle of – 22014, which will be mailed in the form of a checkThis will void the courtesy credit of $offered on Furthermore, this is in addition to the credit of $offered on [redacted] accepted the offer, thanked us, and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s account was enrolled in PALMco’s service on upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s account on After receiving PALMco service for over eight months, we received a call from [redacted] on regarding her accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings [redacted] requested we cancel her account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of Ameren to schedule an end dateAs a courtesy, we offered to review [redacted] ***’s account for a potential courtesy credit and call her back with the credit [redacted] thanked us and the call was ended, On 12014, we attempted to contact [redacted] with a potential courtesy creditHowever, we were only able to leave a messageIn the message, we advised [redacted] ***, that we will offer a courtesy credit of $for the billing cycle of – Per the determination of Ameren, [redacted] ***’s account ended on On 12014, we received a call from [redacted] regarding her accountWe advised [redacted] that we attempted to contact her on in regards to a courtesy credit offeredUpon review, we offered [redacted] a courtesy credit of $for the billing cycle of – 12014, which will be mailed in the form of a checkWe also advised [redacted] that we are still awaiting the end dates for her account, per the determination of Ameren [redacted] understood and the call was ended We received a call from [redacted] on regarding her accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted] ***’s account for a potential courtesy creditUpon review, we offered her a credit of $for the billing cycle of – However, [redacted] declined our offer and ended the callAlthough [redacted] declined our offer, we were going to apply the credit to her account, as a gesture of goodwill Please let us know if the Revdex.com would like any further information Thank you

Regarding case ***: underline;">RESULT In response to his Revdex.com complaint, we made attempts to contact [redacted] **on but were only able to leave messages To address his concern, we sent [redacted] an email confirming that as a courtesy, we will honor his request and mail him a check in the amount of $ We hope [redacted] ***considers this matter resolved BACKGROUND INFORMATION Prior to filing a complaint, [redacted] **called PALMco’s office to enroll in our services on Shortly thereafter, a welcome packet was sent to [redacted] **that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed PALMco began servicing [redacted] ’ account on For the first ten months PALMco serviced his account, we had no contact with [redacted] On 22014, we spoke with [redacted] with regard to his account We reminded [redacted] that he agreed to a variable rate with no guarantee of savings As a courtesy, we offered to review [redacted] ’ account for a potential courtesy credit Upon review, we offered [redacted] a credit of $for the billing cycle of to 12014, which would be posted towards his account [redacted] accepted the credit and thanked us, and also informed us that he had cancelled PALMco’s service through his utility [redacted] then ended the call On 22014, we received an inbound cancellation request for [redacted] ’ account Per the determination of Penelec, [redacted] ’ service with PALMco will end on 3/3/ On 22014, [redacted] sent us an email expressing dissatisfaction with his account We called [redacted] to discuss his concern, but [redacted] disconnected the call We made several more attempts to contact [redacted] and resolve his concern, but could only leave messages Please let us know if the Revdex.com would like any further information Thank you

Regarding ID# [redacted] , [redacted] RESULTS In response to this complaint, we spoke to [redacted] on 122014. [redacted] requested information in regards to the time his utility took to determine his... service end date. After we provided him with this information, [redacted] requested an additional review on his account. As an additional courtesy, we reviewed [redacted] account for an additional courtesy credit. Upon review, we advised [redacted] that we will be sending him an additional courtesy credit of $48.62 towards his account in the form of a check. Altogether, we extended [redacted] a total courtesy credit of $287.73 towards his account for the billing cycle 102014 – 112014. [redacted] accepted our offer, thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s two gas accounts ending in - [redacted] and - [redacted] were enrolled in PALMco’s service on 32014, upon completion of a recorded TPV. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] ***’s gas account ending in - [redacted] on 32014 and account ending in - [redacted] on 42014, we received a call from [redacted] regarding his account ending in -***. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We advised [redacted] to contact his utility with any question regarding his usage. [redacted] requested the cancellation of his accounts, and we advised [redacted] we would process this request promptly and without penalty. As a courtesy, we offered to review [redacted] ***’s account for potential credit. Upon review we offered [redacted] a credit of $58.97 for billing cycles 92014-102014, which was applied to his account. [redacted] seemed satisfied with the credit, thanked us, and the call was ended. On 112014 and account ending in - [redacted] ended service with PALMco on 112014. We spoke with [redacted] on 122014-112014, which would be mailed in the form of a check. [redacted] acknowledged and the call was ended. On 122014-112014 on his gas account ending in -***, which will be mailed in the form of a check. This will void out the previous credit of $88.56 offered on 12/*/2014. [redacted] advised us that he would follow up with our office the following day and ended the call. However, [redacted] did not return our call but instead we received this BBB complaint. Contrary to this complaint, PALMco did not refuse to cancel [redacted] ***’s account, his account was processed for cancellation promptly and without penalty. Additionally, his account was reviewed and a courtesy credit was issued towards [redacted] ***’s account. [redacted] agreed to a variable rate plan with no guarantee of savings. PALMco values all of our customers and do our best to provide quality service. Please let us know if the BBB would like any further information. Thank you.

Very shady business came knocking on my door asking me to sign an authorization formI at first was under the impression that it was for lower rates on my already existing electric bill I was mislead This was to switch over to Palmco energy NOT COOL I am happy with [redacted] and will not switch overDon't be fooled by Palmco it is a shady company

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There are several things wrong with Palmco's response to my complaint. First of all, I NEVER accepted any offer. After hearing the offer of $349.30 over the phone, I asked for it in writing so that I may review it before accepting. The representative I was speaking with insisted that it was a verbal offer, to which I insisted, again, to have it in writing. She then put me on hold, came back a few minutes later and said I would be receiving an email. The next day, 32014, after waiting for over 45 minutes to speak with a customer service representative and then speaking with her for several minutes, I specifically asked to speak with a [redacted] . I was told that it wasn't possible, at that time, due to the high call volume. They have been lying to us since their sales pitch in November of 2012 and it continues now. Their rate at the time that we signed up was better than [redacted] and we were told that we would save money. Palmco's rate increased every month and then sky rocketed to an obscene amount in our last 2 months with them. Their claim that it is the "arctic weather" that has caused this dramatic increase is comical. ***'s rate remained consistent throughout this winter and NO ONE in our surrounding areas have gas bills anywhere near what ours was with Palmco. I would love to know the rate they charged new customers through this "arctic" winter. Somehow I don't believe Palmco would have any new customers signing up if they offered them the rate that we have been charged in the last few months. The amount of money we are asking for is a refund of $286.31 for January plus a credit of $579.82 for February. Palmco's sales tactics are unethical. I feel as though I have been completely taken advantage of and it is horrible! If these terms are not met in a timely manor, so that my credit is not effected by the outstanding balance, we will be pursuing legal action. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

I just want people to know what they are signing up for with this provider For the first months your rate is fixed for what you agree to For the months there after their rate will more than likely be higher than that because electricity is inevitably going up It is important to understand that after the first two months you must check with your electrical service to see where their rate is at because often times it is lower than what you are paying! Secondly the supplier does not have access to the rate they are charging you for the month of, only AFTER that billing period is over So you can find out that you are being charged twice as much their original fixed rate before they can tell you That part is still confusing to me and I will not be sticking around with this company because of their unclear explinations of this in the beginningFinally I did talk to a supervisor who gave me off my bill and an extra 25$ gift card to restaurants.com That is not policy they only did it because I was not satisfied with the results of their explination And though this does not make up for their confusing policies, I will not be reporting them because I believe they are within their legal rights However I don't think their policies are ethical and would not recommend staying with them after your months is upAlso, remember to cancel before the second month because it takes a month for your services to be switched back over