PALMco

Regarding case [redacted] ; [redacted] UPDATE We spoke with [redacted] on We advised [redacted] that per the determination of BGE, her gas and electric accounts are scheduled to end on 42014, respectivelyAs a courtesy, we offered to review [redacted] ’s accounts for a potential courtesy creditUpon review, we offered a credit of $for the billing cycle of towards her electric account and a credit of $ for the billing cycles of This makes a total credit of $137.80, which will be mailed in the form of a check [redacted] accepted the offer, thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Regarding case # [redacted] ; [redacted] RESULT In response to this complaint, we spoke with [redacted] on As a form of goodwill, we offered to review her accounts for a potential courtesy creditUpon review, we extended a courtesy credit of $69.92, $towards her electric account for the billing cycles 012014- and $towards her gas account for the billing cycle 022014- 032014, which will apply to her account as a creditAs an extended courtesy, we advised [redacted] to contact us for a review of her final bills should she be unhappy with it [redacted] was satisfied with this resolution, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric and gas accounts were enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on and her gas account on After servicing [redacted] ’s accounts for more than four months, on 022014, we received a call from [redacted] with questions about her accountsWe answered her questions, [redacted] was satisfied and the call was ended One month later, on 032014, we spoke to [redacted] in regards to her accounts [redacted] requested her accounts be cancelled, which was processed promptly and without penaltyWe advised [redacted] that it’s up to her utility to determine her service end date [redacted] understood and the call was endedPer the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on and her gas account is scheduled to stop receiving PALMco’s service on On 032014, we attempted to contact [redacted] in regards to an email she sent us in regards to her service end dates, but were only able to leave messagesWe wanted to remind [redacted] that it’s up to her utility to determine her service end date and that PALMco has no control over this On 042014, we received a call from [redacted] in regards to the end dates of her accountsWe reminded her, per the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on and her gas account is scheduled to stop receiving PALMco’s service on We advised her that we have no control over her service end dates it’s up to PSE&GAs a courtesy we offered to review her accounts for a potential courtesy credit [redacted] did not accept our offer but requested to speak with a supervisorWe advised her that all our supervisors were busy at the moment and one would return her call [redacted] said okay and the call was endedOne of our supervisors attempted to contact [redacted] on but were only able to leave messages PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted] We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently It also appears PSE&G gave [redacted] incorrect information regarding who determines the service end date, PALMco has no control over this, the service end date is determined by the utility, in this case PSE&G Additionally, we apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco Please let us know if the Revdex.com would like any further information Thank you

Hello [redacted] and the Revdex.com, Regarding case [redacted] *** [redacted] RESULTS In response to this complaint, we spoke with [redacted] ’s daughter, on regarding the accountWe reminded [redacted] of [redacted] ’s valid signed agreement, which stated the fact that rates are variable and savings are not guaranteedWe reminded [redacted] that per the determination of ***, her electric account will end service with PALMco on and her gas account on We offered to re-review [redacted] ’s account, upon review we offered [redacted] a credit of $on the electric account for billing cycle 12014-and $on the gas account for the billing cycles of 122014-22014, for a total of $167.75, which will be mailed in the form of a checkThis will void out previous credit of $given on We also offered to review [redacted] ’s final bills should he be unhappy with it [redacted] seemed satisfied with this resolution, thanked us, and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric and gas accounts were enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing, [redacted] ’s electric account on and his gas account on After receiving PALMco service for over six months, on and his gas on On 32014, we spoke with [redacted] ’s daughter, regarding the accountWe reminded [redacted] that her father had signed up for a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of [redacted] ***’s electric account will stop receiving PALMco’s service on and his gas on We advised [redacted] that PALMco has no contract or cancellation feesAs a courtesy, we offered to review [redacted] ’s account for a potential courtesy creditUpon review, we offered [redacted] a credit of $on the electric account and $on the gas account for billing cycle 12014- [redacted] requested to speak with a supervisorWe informed [redacted] that a [redacted] was currently unavailable and will call her back in the order in which it was received [redacted] acknowledged and ended the callShortly thereafter, on 32014, prior to this complaint, our resolution [redacted] tried to contact [redacted] , but we were only able to leave a message Contrary to [redacted] ’s complaint, PALMco values all our customers, and we do not take advantage of senior citizens, or anyone for that matter, nor do we know the age, nationality, nor gender of anyone before we solicit them Please let us know if the Revdex.com would like any further information Thank you

***
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: the representative that came out was telling us that our electric bill would be lower and on a fixed rateThe letter that was sent out said variable rateI have never received a bill any higher than for electric since I've lived hereJ C P @L said my electric would have been Why would palmcoenergy have that tripled? It was mislead to us when speaking with the representativeI just don't see how one company can charge so much more than the other oneI tried calling palmcoenergy back twice and was on hold for a very long time and I hung upThank you
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
As it turns out, I had multiple voice mails from Palmco that I was unaware ofWhile I still think they should have canceled the contract based on the form that I sent to them, at least they called.
Sincerely,
***
***

As a response to *** ***’s rebuttal, we spoke to *** *** on 05/**/We advised *** *** that the credits extended to him was sent to our accounting department for processing and he should receive a combined check in the amount of $towards his account within - weeks*** *** was satisfied, thanked us and the call was endedHowever, in an effort to resolve this matter amicably, we have expedited the processing of his check and check # *** in the amount of $was mailed to him on 05/**/2014, and it is now up to the USPS to deliver it
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Until the review of the last gas bill is resolved, and I receive the check for the January and February bills I would consider this matter still open and unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Regarding case ***; *** ***
"text-decoration: underline;">RESULT
In response to this complaint, we spoke to *** *** on 4/**/We reminded *** *** that he signed up for a variable rate with no guarantee of savingsWe advised *** *** that per the determination of UGI, his account is scheduled to stop receiving PALMco’s service on 4/**/2014. We asked *** *** if there was anything that we could assist him with further, he said no thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** *** enrolled his gas and electric accounts in PALMco’s service on 1/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 2/**/2013, and his gas account on 2/**/
After receiving PALMco’s service for nine months, on 11/**/2013, we received a call from *** *** regarding his accountWe reminded *** *** that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed*** *** requested the cancelation of his electric account, which was processed promptly and without penaltyWe explained the cancelation process, and advised *** *** that it was per the determination of *** to schedule an end date*** *** understood and the call was endedPer the determination of ***, *** ***’s electric account stopped receiving PALMco’s service on 12/**/At this time there was no request made to cancel the gas account.
On 4/**/2014, we received a call from *** ***’s step daughter, ***, regarding his gas accountWe reminded *** that *** *** had signed up for a variable rate with no guarantee of savings*** requested the cancelation of her step father’s gas account, which was processed promptly and without penaltyAs a courtesy, we offered to review *** ***’s account for a courtesy credit, but he refused our offerWe explained the cancelation process, and advised *** that it is per the determination of UGI to schedule an end date*** understood and the call was ended
PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to *** ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyPALMco values all of our customers and we do our best to provide quality service
Please let us know if the Revdex.com would like any further information
Thank you
***

RESULTS
In response to this complaint, we spoke to
*** *** on 2/**/We reminded *** *** that PALMco offers a variable rate with no guarantee of savingsWe reminded *** *** that per the determination of *** her account ended on 2/**/*** *** thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s account was enrolled in PALMco’s service on 9/**/Shortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and that savings are not guaranteedPALMco began servicing *** ***’s account on 10/**/
After receiving PALMco service for three months, we received a call from *** *** regarding her accountWe reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings*** *** thanked us and the call was ended.
On 1/**/2014, we spoke to *** *** regarding her accountWe reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings*** *** requested we cancel her account, which was processed promptly and without penaltyWe advised *** *** that it is per the determination of *** to schedule an end date*** *** thanked us and the call was endedPer the determination of *** *** ***’s account ended on 2/**/
On 2/**/2014, we spoke to *** *** regarding her accountWe advised *** *** that per the determination of *** her account ended on 2/**/*** *** thanked us and the call was ended
Please let us know if the Revdex.com would like any further information
Thank you

Hello *** and the Revdex.com,
Regarding file ID #***; *** ***
In response to this rebuttal, we spoke with *** *** on 4/**/As a courtesy, we offered to review his accountUpon review we offered *** *** a credit of $for billing cycles 1/*/2014-3/*/2014, of which $was already applied to his account, leaving the difference of $324.32, which will be mailed in the form of a checkWe advised *** *** that per the determination of MetEd, his account ended service with PALMco on 3/*/*** *** accepted the credit, thanked us and ended the call
Contrary to *** ***’s rebuttal, we have had no contact with *** *** prior to 2/**/Additionally, PALMco has no say regarding the end dates for customer accounts; end dates are determined by each customer’s utility company, in this case MetEdWe apologize if *** *** was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I did agree to accept 354.14 for being overcharged last month, I still have one more billing cycle to deal with their inflated KWH ratesI spoke to a woman today at PALMco, named *** after being on hold for minutesWhen I inquired about the current rate that we are being charged, she could only give me today's rate of cents per KWHI informed her that ***, our former supplier was currently charging customers per KWH and asked her how they can justify charging so muchHer response was a long the lines of, " I can't speak for the prices *** had to pay, but we had to pay so much because of the severe Winter weather." Since *** is in the same region, I can only come up with two reasons for such a huge difference in KWH prices; one- PALMco has the worst energy buyers on the planet, or two, they are overcharging consumers to the degree of times! *** let me know that if I was expecting to get a reduction in my bill next month, to equal what I would have paid for electric supply through ***, that wasn't happeningI told her that it may be too late for justice for me, but that I was going to pursue this so hopefully the poor and elderly won't have to choose between eating and paying for electricShe went on to imply that I was expecting free electricity.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have spoke with palmco and have reach a solutionI am wait for the payment to be received before I close the case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***
Regarding case ***:
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RESULTS
In response to this complaint, we attempted to contact *** *** on 3/**/and 3/**/but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution has been reached
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s electric account was enrolled in PALMco’s service on 4/**/Shortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 6/**/
On 8/**/2013, we spoke with *** *** regarding their accountWe advised *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings*** *** thanked us and the call was ended
On 2/**/2014, we spoke with *** *** regarding her accountWe reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings*** *** requested we cancel their account, which was processed promptly and without penaltyWe advised *** *** that it is per the determination of JCP&L to schedule an end date*** *** thanked us and the call was endedPer the determination of JCP&L, *** ***’s account ended on 3/**/
Contrary to *** ***’s complaint, neither PALMco nor our representatives mislead customersPALMco values all of its customersIn addition to hearing the terms of PALMco’s service when initially enrolling, *** *** was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment
Please let us know if the ***would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Jennifer B***
ps--at this time it is acceptable, but I cant make a complete decision at this time until I see the actual reduction. I too will wait for an actual reading

Hello *** and the Revdex.com,
Regarding case ***:
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RESULTS
In response to this complaint, we will not be enrolling *** ***’s account, per his emailed request*** ***’s account was not processed for enrollment and he will not be penalized for cancelling as PALMco has no termination fees
BACKGROUND INFORMATION
Prior to receiving this complaint, we received *** ***’s enrollment information on 3/*/authorizing his enrollment with PALMcoHowever, we received an initial email on 3/*/and follow up emails on 3/*/and 3/**/requesting we not enroll his account with PALMcoPer *** ***’s request, PALMco did not enroll his account with our serviceGoing forward, *** *** will not be a customer of PALMco
Contrary to this complaint, PALMco does not scam customers as *** *** allegesPALMco does the best we can to provide customers with quality service
PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to *** ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
Please let us know if the Revdex.com would like any further information
Thank you