PALMco

Review: Agent: [redacted], Agent ID: [redacted] knocked at my door today. He showed me his ID and explained how he is from a company, PALMco Energy, that is going door to door to make sure everyone's [redacted] bill has decreased. I said that I wasn't sure about the decrease to my bill and asked what he has to do with this. He said that [redacted] is illegally adding charges to everyone's bill that is equaling over $500 million dollars. He made it sound like PALMco was a part of a "watchdog group." He asked to see my [redacted] bill, which I showed him, and he wrote down my account number and took my name and phone number. He then asked for my date of birth and I declined and got in my car and went to work. He never tried to sell me anything, and never mentioned PALMco being an alternate choice to [redacted]. I also never signed anything. The only reason I know about PALMco being an alternate choice to [redacted] is because I looked up the company later. As I stated, I looked up the company and found a lot of complaints about them and how they go door to door, and also how they forge signatures on their contracts. I want to make it crystal clear to PALMco that I want nothing to do with them, as I have not signed anything, especially not a contract. I tried to contact them but it was past their business hours.Desired Settlement: I've given NO authorization to PALMco in any way. I want my energy bill to remain unchanged with [redacted] and want nothing to do with PALMco. Thank You

Business

Response:

[redacted]

Hello Revdex.com,

Regarding Case [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] via email on 9/**/2013. We informed her that the rep in question no longer is selling on behalf of Palmco. We told [redacted] her account will not be enrolled and apologized for any inconvenience this may have caused her.

BACKGROUND INFORMATION

[redacted] has not been a customer of PALMco in the past and will not be a customer moving forward.

On 9/**/2013, we received an e-mail from [redacted] in regards to a PALMco representative. We responded to the email and apologized to [redacted] for any inconvenience the rep may have caused. We asked [redacted] to contact us in order to discuss the representative in question, but [redacted] did not respond to our message. Upon receiving [redacted]’s email, we launched an investigation into the representative in question. After conducting further research into his sales and actions, the representative in question was terminated on 9/**/2013 for behavior detrimental to PALMco and its customers. In her initial email, [redacted] did not notify us of any malevolent behavior of the rep or any concerns she had about his actions. She simply wanted to know if he worked for Palmco.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as palmco does not falsely sign me up for anthing with their business.

Sincerely,

Review: This company is price gouging. Our electric rate went from .06 to .149 to .229 & .27785 in just a few months. The local electric company rate is .081! We have tried multiple times to contact them, we were successful once, but in the past couple of weeks they have been unreachable. They did issue us a "Misc. Adjustment" of $64.60 one time, but compared to the $812 that they overcharged us in just 3 months that is a joke! This is America, I believe in free enterprise...but I also believe in honesty, integrity, and justice. Palmco Power is a poor example of a true, honest & customer oriented business. Their attempt to rip-off the American public is UNACCEPTABLE!Desired Settlement: I want my bill credited for the $812 of overcharges from Dec 2013- March 2014.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding file ID #[redacted]; [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on ­­­­4/**/2014. As a courtesy, we offered to re-review the account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $97.47 for the billing cycle of 2/*/2014-3/*/2014. A credit of $137.84 was offered, for the billing cycle of 1/*/2014-2/*/2014. [redacted] will be mailed a check in the amount of $170.71. The check amount represents the balance of what was already issued from the total credit being given for the last two billing cycles of $235.31. [redacted] accepted the offer, thanked us and the call was ended.

BACKGROUND

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/*/2013.

After receiving PALMco service for over six months, for the first time, we received a call from [redacted] on 2/**/2014. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. During the call, [redacted] was informed of our customer loyalty program which would provide them a 10% credit to their current electric charge and in addition the next two billing cycles. Upon review we offered [redacted] a loyalty credit of $64.60 for the billing cycle of 1/*/2014-2/*/2014. [redacted] understood, thanked us and the call was ended.

Contrary to [redacted]’s complaint, PALMco does not price gouge or rip off customers. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. In addition, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco does the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

?

I clearly stated to the Palmco customer service rep that he could send us the check but that it would not resolve the issue I have with the billing because the amount they are offering doesn't even come close to the amount I was overcharged for electrical services. I spoke to our local electrical service and they stated that their rate did not change over the "arctic weather," in fact it went down! When their rate does change, it is by less than 1 cent at a time. Palmco's rate increased from 0.0698 in Aug & Sept, to 0.0921 in Oct & Nov, to 0.14922409 in Dec, to 0.22965873 in Jan, to 0.27785 in Feb. That is NOT normal fluctuation by any means, that is more than a 400% increase in 7 months!

My attempts to reach the company began well before Feb. [redacted]. The date of actually talking to someone from Palmco was after a lengthy game of phone tag. I didn't call to complain sooner (like in Dec), because I was trying to give our new provider the benefit of a doubt. I know it was a colder than average winter, which is why I tolerated the first couple of rate hikes, and expected the rate to go back down since other companies' rates were not changing. I was honestly in disbelief when the bills came and they were three to four times higher than in the fall. I figured it was some sort of mistake. As soon as I realized it was indeed the rates they were charging, I promptly cancelled their service, but had to wait for the billing cycle to end before getting out from under these horrific rates.

Offering a 10% credit when you have charged someone 300-400% more than you should have is NOT acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding file ID #[redacted]; [redacted]

In response to this rebuttal, we spoke with [redacted] on 4/**/2014. As a courtesy, we offered to review his account. Upon review we offered [redacted] a credit of $388.92 for billing cycles 1/*/2014-3/*/2014, of which $64.60 was already applied to his account, leaving the difference of $324.32, which will be mailed in the form of a check. We advised [redacted] that per the determination of MetEd, his account ended service with PALMco on 3/*/2014. [redacted] accepted the credit, thanked us and ended the call.

Contrary to [redacted]’s rebuttal, we have had no contact with [redacted] prior to 2/**/2014. Additionally, PALMco has no say regarding the end dates for customer accounts; end dates are determined by each customer’s utility company, in this case MetEd. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com would like any further information.

Thank you.

The Palmco sales reps came to my door in PA. I don't open my door to strangers so I spoke with them through my window. From the first word out of their mouth the red flags started coming up. They wouldn't just leave a pamphlet in my mailbox as I requested; had an answer or excuse to every question I asked; kept trying to keep the conversation going and tried to make me think that I needed and wanted their service. These are all marketing ploys. They asked for my 10 digit account number on my bill, which they named it something else; I didn't give it to them of course. They said they were only going to use the number to go to [redacted] and lower my bill for two months. The end result was I said I'd have to do some investigating first - don't call me I'll call you! I agree with the last guy's statement that they just want to get your account number, have you sign their little clipboard they carry around and then without your fully understanding, you've given your consent to change your electric over to Palmco. Never ever sign anything or give anyone your personal info in person or on the phone!

Review: Excessive amount charged for gas and electric supply by PalmCo Energy for my home. [redacted] rates would have been considerably lower if the were the supplier.Desired Settlement: Refund for the difference of what [redacted] would have charged for gas and electric supply vs. what PalmCo charged. The gas PoD ID number is [redacted] and the electric PoD ID number is [redacted]

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke with [redacted], [redacted]’s son, on 3/**/2014. We reminded [redacted] that per the determination of [redacted], [redacted]’s electric account is scheduled to end on 4/*/2014 and his gas on 5/*/2014. As a courtesy, we offered to re-review the account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $237.05 on the gas account, this will void out credit given on 3/**/2014 for $89.55, and $18.96 on the electric account for the billing cycles of 1/*/2014-3/*/2013, which will be applied towards the account. We offered to review [redacted]’s final bill should he be unhappy, [redacted] said okay, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 10/**/2011, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 12/*/2011 and his gas account on 1/*/2012.

On 3/**/2014, we received an inbound cancellation request for [redacted]’s accounts. Per the determination [redacted], [redacted]’s electric account is scheduled to end on 4/*/2014 and his gas on 5/*/2014.

On 3/**/2014, we received an email from [redacted], [redacted]’s son regarding the cancellation of the account. Shortly thereafter, we spoke with [redacted] on 3/**/2014. We advised [redacted] that per the determination of [redacted] the electric account is scheduled to end on 4/*/2014 and the gas on 5/*/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a credit of $89.55 on the gas account for billing cycles 11/**/2013-1/**/2014, which will be mailed in the form of a check. We also offered to review [redacted]’s final bill should he be unhappy with it. [redacted] acknowledged and ended the call.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Palmco is a huge scam. They are charging way too much for electricity and gas and I never signed an agreement with them. Their salesperson filled in my name in print and explained their services to someone who was not authorized to make any changes to my electric ad gas utility account. The agreement doesnt have a signature or date on it, and I have called previously to have the serviced cancelled which they have yet to do. I had to call again to have the service cancelled which they told me would happen by March 2014 and have taken advantage of the situation and sent me a $900 bill as if to get the last bit of money out of me possible. I may look into suing them.Desired Settlement: I would like for them to cancel my account with them completely. I dont want to be contacted by them ever again afterwards, and I would also like for the bill to be adjusted to a fair price for the electric and gas service. [redacted] said it should have been a lot less.

Business

Response:

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s accounts were enrolled in PALMco’s service on 2/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 5/**/2013 and electric account on 4/**/2013.

After receiving PALMco service for nearly eight months, for the first time, we spoke with [redacted] on 1/*/2014 regarding his accounts. We advised [redacted] that we received a TPV recording on 2/**/2013, completed by [redacted], his daughter, authorizing his enrollment with PALMco. While attempting to verify the account information, [redacted] was unable to verify the DOB on the account. [redacted] advised us he would speak with [redacted] and call us back.

On 1/*/2014, we spoke with [redacted], also [redacted]’s daughter, regarding their account. While attempting to verify the account information, [redacted] was unable to verify the DOB for [redacted], the authorized person on the account. Because PALMco holds the safety of customer information in the highest regard, we cannot discuss customer information without verifying the identity of a caller. [redacted] ended the call.

On 1/*/2014, we spoke with [redacted] regarding the account. [redacted] requested we cancel the accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric account ended on 2/**/2014 and his gas account is scheduled to end on 3/**/2014.

On 2/**/2014, we spoke with [redacted] regarding her account. We advised [redacted] that per the determination of [redacted], [redacted]’s electric account ended on 2/**/2014 and his gas account is scheduled to end on 3/**/2014. [redacted] thanked us and the call was ended.

On 2/**/2014, we spoke with [redacted] regarding his account. We reminded [redacted] that we received a TPV recording on 1/*/2014, completed by [redacted], authorizing his enrollment with PALMco. We advised [redacted] that per the determination of [redacted], [redacted]’s electric account ended on 2/**/2014 and his gas account is scheduled to end on 3/**/2014. We attempted to further assist [redacted], but he disconnected the call in the middle of our conversation. We attempted to called [redacted] back and but were only able to leave messages.

Contrary to this complaint, PALMco does not scam customers as [redacted] alleges. PALMco does the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I am writing this on behalf of my father, the person under the account who doesn't speak much English. I just recently found out the Palmco Energy is used for my gas charges each month. I have been paying the bill for the past year and half, because my father is ill and has been travelling back and forth to his country. Not once did I know that a third party supplier besides [redacted] has been supplying our gas. My father does not remember giving any third party supplier the authorization to charge us a massive amount. It just struck to me that the bill is always so ridiculous that I contacted [redacted] only to find out that Palmco has been charging us. I understand that they have been supplying us gas services and we have to pay, but as per [redacted] this was supposed to have stopped prior to March. How dare they have the audacity to continue to bill us. Matters got worse when I contacted Palmco. The rep [redacted] was super nasty and did not transfer me to a [redacted] when asked. I was placed on hold for 44 minutes until they looked into everything.. talk about poor customer service here!!!Desired Settlement: I would like to be reimburse for the month of April, since they told me they would cancel immediately and then she said April [redacted]. There is no reason at all that they should charge me for an additional month. I want the service Palmco provides to be cancelled immediately or they will be hearing from my lawyer.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 8/*/2012, upon completion of a TPV recording by [redacted]. Shortly thereafter, a welcome packet that included all the necessary information regarding his enrollment with PALMco was mailed to [redacted], including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 10/*/2012.

After receiving PALMco service for almost a year and a half, for the first time, we spoke with [redacted] on 3/*/2014 regarding [redacted]’s account. We reminded [redacted] of the TPV recording authorizing her enrollment on 8/*/2012. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel her service with PALMco, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date for her account. We advised [redacted] our resolution [redacted] would review her account and follow up with her. [redacted] acknowledged and ended the call.

On 3/*/2014, we received an inbound cancellation request for [redacted]’s account. Per the determination of [redacted], [redacted]’s account is scheduled to end on 4/*/2014.

We spoke with [redacted] on 3/*/2014. We advised [redacted] that per the determination of [redacted], her account will end service on 4/*/2014. We offered [redacted]’s account our loyalty credit, which consists of a 10% discount on his last two bills, and on his final bill. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. Upon review, we offered a courtesy credit of $75.60 for the last two billing periods of 12/**/2013-2/**/2014. We also advised [redacted] to contact us for a review of their final bills should they be unhappy with it. [redacted] understood and the call was ended.

Contrary to [redacted]’s Complaint, we did not keep [redacted] on hold for 44 minutes after he was in contact with our customer service specialist. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. PALMco strives to assist our customers in a timely manner. In addition, we are sorry that [redacted] felt our customer service specialists were rude. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: Our PSE&G bills from November 2012 through April 2013 reflect upcharges from Palmco Energy and Palmco Power totaling $1922.03, despite our never having authorized Palmco to intervene in our billing. Please arrange to have the $1922.03 refunded to my wife, as the PSE&G account is in her name ([redacted]), ASAP. To call this process a scam doesn't truly do it justice. We recall that a young woman came to our door claiming that we "may qualify" for a service that would reduce our energy costs. We would need to allow her to check with her company, via phone, while she stood at our door, to find out if we qualified. After a short call, she regretted to inform us that we would not qualify, and left our home without any further identification or explanation. We, of course, considered the matter closed and expected to find neither a reduction nor an increase in our energy bills as a result of this fleeting encounter. Imagine our horror as our bills began to reflect massive upcharges, month after month, which we could neither identify, nor recall authorizing. Please contact me at [redacted] or ###-###-####, so that I may provide you any necessary information to expedite this refund.Desired Settlement: refund of the $1922.03 of unauthorized charges on our PSE&G bill, account in the name of my wife, [redacted]

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case [redacted]:

RESULT

In response to this Revdex.com complaint, we spoke to [redacted]’s husband, [redacted], on 8/**/2013. [redacted] informed us he’d have a copy of [redacted]’s bills sent to us early this week so we can resolve this matter.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 3/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 6/**/2012 and 5/**/2012, respectively.

On 12/**/2012 we received a call from [redacted] in regards to her meter reading. We advised [redacted] as her supplier we do not have that information and that she should call PSE&G in regards to her meter readings.

We received an inbound drop request for [redacted]’s gas and electric accounts on 3/*/2013 which was processed promptly and without penalty. Per the determination of PSE&G, [redacted]’s gas and electric accounts ended service with PALMco on 4/**/2013 and 3/**/2013, respectively.

On 8/**/2013 we received an e-mail from [redacted]’s husband, [redacted]. We spoke to [redacted] in regards to his wife’s enrollment with PALMco and the charges on her accounts. We offered [redacted] a courtesy credit of $58.42 for the three billing cycles between 1/**/2013-4/**/2013 which he declined. We spoke with [redacted] on 8/**/2013 in an effort to come to an amicable resolution. [redacted] informed us he would fax/e-mail his previous bills to us so we may go over his account charges.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: In August of 2012 Palmco Energy solicited me to join their company with the promise of saving me money each month on my energy bill. I was told the rate could be variable but it would always be 12¢ kilowatt lower on the electricity and 3¢ thermo watts lower on the gas compared to [redacted] rate. I signed a contract and received my first bill in October 2012. I had saved an average of $11.50 for the months of October and November. After November my bill was enormously higher in price then what [redacted] would have charged me. I evaluated ever bill to date and realized Palmco is running a misleading SCAM!. To date I am out over $600.00 dollars compared to what I would have been charged by [redacted]. I called Palmco and spoke with a representative named [redacted] extension [redacted]. All she would agree to give me was $100.00 dollar credit. She kept insisting, “You signed the contract.” The contract represents a vague and misleading interpretation of the word “vary”. Due to the fact that their soliciting agents use the same term “vary” but attaches the implications that it won’t go higher then [redacted] variable rates. This is FRAUD! This all took place during the negotiation process of my Palmco Contract. I expected honest and good faith bargaining and transactions based on what I was being told. Palmco states, “We treat you Like Family.” I would hate to be an enemy. They have numerous complaints online regarding what they say and what one signs. This is manipulation and leaves customers vulnerable to underhanded business tactics that Palmco embraces. This type of practice can cause more financial harm to more individuals and society.Desired Settlement: Refund of my loss is 610.00

Consumer

Response:

Clarification: Palmco stated they received a complaint from the Revdex.com but never used a complaint number. Sorry for any mix-up

Business

Response:

UPDATE

Regarding [redacted] complaint, we have responded to this

matter in the past, as can be seen in the email chain below. We attempted

to resolve this matter with [redacted] previously, but the customer seemed

unwilling to work towards a resolution. At the bottom of the complaint,

we see additional information provided by [redacted]. While we do not wish

for [redacted] to continue making complaints against PALMco to different agencies,

we acknowledge that it is her right to do so. Should [redacted] decide to

file further complaints, we will respond in a manner similar to our past

responses. PALMco is not guilty of any misconduct in this matter.

[redacted] agreed to receive PALMco’s variable rate, and we abided by the terms

and conditions of our service. In the past, we offered and issued a

credit to [redacted]. This credit was not required of PALMco and was

strictly a courtesy, not an admission of wrongdoing.

Thank you.

________________

Compliance

Review: In 2011, we, [redacted] and [redacted], requested PALMco services due to advertised rate of $0.0629 per KWH as reported on the Pennsylvania Public Utility Commission (PUC) newsletter. We never received this rate. The rate for bills due 10/**/11 and 11/**/11 was .0649. The price jumped to .08128 per KWH for the next 2 months. It then jumped to .11319 for 01/**/2012. It then jumped to .11658 for 02/**/12.; 03/**/12 and 04/**/12. It was then .11515706 for 05/**/12 and .11538542 for 06/**/12. It then jumped to .1371274 for 07/**/12 and then up to a staggering .0168 for 08/**/12 before we were able to cancel the service. Palmco overcharged two senior citizens $1382.18 in less than a year!Desired Settlement: We want a refund of the outrageous overcharge.

Business

Response:

Regarding case [redacted]:

RESULT

In response to this complaint, we will not be reaching out to [redacted] or [redacted]. [redacted]. The [redacted]’s previously filed a complaint with the PA PUC. Upon receiving their PUC complaint, PALMco took measures to resolve the concern of the [redacted]s.

BACKGROUND INFORMATION

Prior to filing a complaint, the [redacted]s were enrolled in PALMco’s service by their son, [redacted], on 7/*/2011. Shortly thereafter, a welcome packet was sent to the [redacted] residence that included all the necessary information regarding enrollment with PALMco, including the fact that rates are variable and savings are never guaranteed.

The [redacted]’s received service for nearly a year with no incident. In July of 2012, [redacted] called to discuss concerns with the account. As a courtesy, PALMco offered a $90.29 credit towards the account. On 8/*/2012, [redacted] called to cancel the account, which was done promptly and without penalty. Per the determination of West Penn Power, the [redacted] account stopped receiving PALMco’s supply on 9/**/2012. On 10/**/2012, [redacted] called again to discuss the closed account. As a courtesy, we reviewed the final bills that the account received service from PALMco and again offered a credit, which was mailed as a check in the amount of $99.29.

Ten months later, on 8/**/2013, we received a complaint from the PA PUC in regards to this account. Despite the account having been enrolled in PALMco’s service clearly and according to the terms and conditions of our service, PALMco issued a full refund as a measure of goodwill to the [redacted]s and the people of Pennsylvania.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: PALMco Energy, a gas and electricity company, persuaded me to switch from my gas and electric (PSE&G) suppliers to PALMco. They came to my apartment not much longer after storm Sandy. My decision to switch was solely based on their claim that while savings were not guaranteed, and could vary from month to month, the savings “would never go lower than 5%” and the rate “cannot go higher” than what I am currently paying. In reality, the company started increasing their rate systematically month after month, to the point where they were consistently billing me more than double the rate I would have been paying had I stayed with my original providers PSE&G. The bills were in direct contradiction to what they promised when they sold me the service. I have my bills from the previous year and compared the months. I started with PALMco effective January **, 2013. In May 2013 my bill went up $27.59 from the previous year, in June 2013 it went up by $28.71 and in July it went up by $88.46!!!!!! There is no possible way I could have a gas/electric bill for almost $300 when I live on my own in a small apartment and am only home during the evenings for a short period of time. NO WAY!!! I called to cancel my service and told them flat out it was because my bills have been ridiculous high when they told me they would be less and she did not offer to help in any way. When I called PSE&G they told me there was absolutely nothing they can do to help me. PALMco is SO wrong and basically stealing money from people.Desired Settlement: I want an apology and I want a refund ESPECIALLY FOR THE MONTH OF JULY as well as May and June! There is NO way, NO HOW! my bill could be almost $300.00!

Business

Response:

Regarding case [redacted]:

RESULT

In response to this complaint, we spoke with [redacted] on 8/*/2013. We reminded [redacted] that she had agreed to variable rates with no guarantee of savings. We apologized to [redacted] for the inconvenience and feeling she had been misled. We reminded [redacted] that prior to our receipt of this complaint, on 8/*/2013 we had reviewed her account and offered a courtesy credit of $56.48 for the 5/**/2013 to 7/**/2013 billing cycles. We informed [redacted] that this credit would be sent to her in the form of a check. We advised [redacted] to contact us if she is unhappy with her final bill. [redacted] seemed satisfied with the resolution and thanked us.

Upon further investigation into the representative responsible for enrolling [redacted]’s account, we found no prior instances of misbehavior by the representative. The representative stopped reporting to work on 5/**/2013 and it is assumed she quit.

BACKGROUND INFORMATION

Prior to receiving this Revdex.com complaint, [redacted] was enrolled in PALMco’s electric service on 12/*/2012. Shortly thereafter, a welcome letter was sent to [redacted] which included all of the necessary information regarding her enrollment. PALMco began servicing [redacted]’s account on 1/**/2013.

On 8/*/2013, [redacted] contacted our office to request cancellation of her account. This request was processed promptly and without penalty. Per the determination of PSEG, [redacted]’s account is scheduled to end service with PALMco on 8/**/2013.

On 8/*/2013, [redacted] contacted our office again to request a review of her account for a courtesy credit. Per her request, we reviewed [redacted]’s electric account and offered a good faith courtesy credit of $56.48. [redacted] seemed pleased and thanked us.

ADDITIONAL INFORMATION

We attempted to submit this response through the website, but the link provided is not currently working.

Please let us know if the Revdex.com would like any further information.

Thank you.

This company over charged me for utilities, and I never requested there services . I had to call them on three different occasions to cancel .

Review: Palmco sales representatives talked with us and said they can save us 10% on our energy bills and then in December, January, and February they charge over 300% more than [redacted] for gas and electric. They charged us over a of $700 more than [redacted] would have in those 3 months! That is mis-advertisement and lies. For example in Feb-2014, [redacted] would have charged $60.31 and Palmco went and charged $184.99!Desired Settlement: Palmco should not be allowed to lie and tell people that they can save the 10% on energy bills and even if they have variable rates, be allowed to raise those rates to be 300% more than the main competitor ([redacted]) whom we switched from because of the direct purpose to save money, which we were told they would do!!!! That is unethical.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 3/**/2014. We reminded [redacted] that per the determination of [redacted], his electric account ended on 1/**/2014 and his gas account is scheduled to end on 3/**/2014. As a courtesy, we offered to review his account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $41.41 for the billing cycle of 12/**/2013 – 1/**/2014 towards his gas account, which will be mailed in the form of check. This is in addition to the total credit of $47.60 offered on 3/*/2014. We advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s accounts were enrolled in PALMco’s service on 7/**/2012 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/**/2012 and his gas account on 10/**/2012.

After receiving PALMco service for nearly a year and four months, we spoke with [redacted] on 12/**/2013 in regards to a left message on 12/**/2013. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a credit of $10.99 towards his electric account and a credit of $5.68 towards his gas account for the billing cycle of 10/**/2013 – 11/**/2013. This makes a total credit of $16.67, which will be applied towards his accounts. [redacted] accepted the offer, thanked us, and the call was ended.

On 1/*/2014, we spoke with [redacted] regarding his account. [redacted] requested we cancel his account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric account ended on 1/**/2014 and his gas account is scheduled to end on 3/**/2014.

On 3/*/2014, we received a call from [redacted] regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted], his electric account ended on 1/**/2014 and his gas account is scheduled to end on 3/**/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a credit of $15.60 for the billing cycle of 12/**/2013 – 1/**/2014 towards his electric account and a credit of $32.00 for the billing cycle of 1/**/2014 – 2/**/2014 towards his gas account. This makes a total credit of $47.60, which will be applied towards his accounts. [redacted] accepted the offer, thanked us, and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I signed up with Palmco last novemeber. The bill was always paid in full and on time. not one time did I know the rate was variable. After looking at our bill from dec to jan we noticed very high. I called peco and they informed us that the rate was on bill and where. Also that the rate we were paying was double. We called palmco, they did nothing to help. then called peco and canceled back to peco due to extreme costs. recieved bill and it is double from last month. my house is set at 60 degrees and my bill is almost 600 dollars. a check is only thing they said could be done for 58 dollars and the rates are variable and due to cold weather the rates are so high.Desired Settlement: for rate from last billing cycle that is already double from all competitors rates.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. [redacted] requested we send a copy of her TPV recording to the PA PUC and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 11/**/2012 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 12/**/2012.

On 1/**/2014, we received and inbound cancellation request. Per the determination of PECO, [redacted]’s account ended on 2/**/2014.

After receiving PALMco service for over a year and three months, since being a customer of PALMco, we received the first call from [redacted] on 2/**/2014 regarding her account. We advised [redacted] that we received a TPV authorizing her enrollment with PALMco on 11/**/2012. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $58.53 for the billing cycle of 1/*/2014 - 2/**/2014, which will be mailed in the form of a check. [redacted] thanked us and the call was ended.

In regards to the check of $58.53; this check was offered to [redacted] on 2/**/201. It takes up to 7 – 10 business days before [redacted] would receive her check in the mail.

Please let us know if the Revdex.com would like any further information.

Thank you.

Compliance

Review: We became customers of New York-based PALMco Energy NJ LLC / PALMco Power NJ LLC in August 2012, having previously received our gas and electric from PSE&G. My wife signed a contract but we were verbally sold a false bill of goods by their sales rep, Franklin Wilson. My wife was told in no uncertain terms that PALMco's prices were, and would be, cheaper than PSE&G. When given a choice between variable and fixed pricing for any product or service, we have always been conservative and chosen fixed. But [redacted] made a compelling case that PALMco would be cheaper than PSE&G moving forward. And for the first two months that was the case, albeit only very slightly.

However, since November 2012, PALMco has charged us exorbitant rates that were significantly higher than PSE&G's. Charges for gas and electric were higher for both products every single month, by an average of $108 per month. Between November 2012 and December 2013, we paid PALMco more than $1,520 than we would have paid PSE&G had we stayed with them.

Upon review, the higher prices weren't so significant in terms of dollars and cents the first few months, and they didn't stand out as energy consumption tends to drop off during the late summer and early fall -- when we became customers -- as air conditioners are being turned down and furnaces have not been turned up. Thereafter, with the expectation of higher energy costs during the winter and over the holidays, we accepted the bills at face value and, unfortunately, without looking at the comparative pricing data provided by PSE&G.

So we are not accusing PALMco of non-disclosure of fees. What we do believe is that PALMco willfully took advantage of people like us who live busy lives and who don't take the time to review all their bills in line-by-line detail.

Based on my conversation with their customer service department, we know they will hide beyond the language in their contract that PALMco did not guarantee us lower prices "in writing". But it is unconscionable that PALMvo could ongoingly charge prices that were not even close to being competitive. Our analysis (supported by PSE&G bills) shows, PALMco's gas prices were more than 500% higher than PSE&G's in December 2013 and almost 400% higher in November 2013; and PALMco's electricity was priced nearly 80% higher in December and almost 70% higher in November. And before November, PALMco's gas and electricity prices were on average 90% and 55% higher, respectively.

This is outrageous, and it is price gouging. As I put it to their customer service department, it is unfathomable to believe that if we had contacted PALMco at any time in the past year as an existing PSE&G customer and inquired about their current pricing, that PALMco would have quoted us the prices we actually paid. The answer is obviously NO, unless PALMco somehow believes there are people who, out of the goodness of their hearts, would willing to pay PALMco significantly more for their energy.

We also note that PALMco in NJ is closely affiliated with, if not the same as, Columbia Utililities, which markets gas and power in New York, where in 2011 the company was forced to pay $2.95 million in fines and refunds for deceptive sales practices.

See: [redacted]Desired Settlement: I should be refunded most if not all the excessive charges ($,1500) and allowed to cancel my contract immediately (the contract states I have to give 30 days notice before the next billing cycle begins, which essentially means it takes two months to cancel. The company's motto is "we treat you like family" but it knowingly allows its customers to pay exorbitantly inflated gas and electric prices while professing to sell at prices lower than the utility. This firm should be heavily sanctioned for its sales tactics.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this Revdex.com complaint, we will not be reaching out to [redacted]. We previously responded to [redacted]’s NJ BPU complaint on 1/**8/2014. [redacted] was satisfied with our resolution and we consider his concern to be resolved.

BACKGROUND INFORMATION

Prior to receiving this complaint, Thomas [redacted] enrolled in PALMco’s service on 6/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information related to his enrollment with PALMco, including the fact that rates are variable and savings not guaranteed. PALMco began servicing [redacted]’s gas account on 8/**/12 and his electric account on 7/**/2012.

More than a year after PALMco began servicing his account, we received a call from [redacted] on 1/**/2014 in regards to his service. We advised [redacted] that PALMco has no contract or cancellation fees and of our variable rates, with no guarantee of savings. We advised [redacted] our resolution supervisor would review his accounts and follow up with him. However, before our supervisor could respond to [redacted], we received an NJ BPU complaint.

On 1/**/2014, we spoke to [redacted] regarding his complaint to the NJ BPU. [redacted] requested we cancel his service with PALMco, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of PSEG to schedule an end date for both his gas and electric accounts. As a show of good faith, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered a courtesy credit of $88.71 for the billing cycles of 10/**/2013 to 12/**/2013 for his gas account and $66.67 for the billing cycles of 10/*/2013 to 12/**/2013 for his electric account, which will be applied to his accounts. We also offered to review [redacted]’s final bill, should he be unhappy with it. [redacted] requested we send him an email confirming his cancellation and courtesy credits, which was processed promptly. [redacted] seemed to understand and the call was ended.

Contrary to the statement made in [redacted]’s complaint, whenever customers of PALMco contact our office and inquire about the rate they are currently paying, our customer service representatives always offer the requested information. PALMco does not withhold rate information from customers.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am most certainly NOT satisfied with PALMco's response, and I never told them I was. Their "courtesy credit", which they said could take up to two months to hit my account, represents only about 10% of the $1,500 that PALMco charged in excess of what PSE&G would have charged.

For the record, I contacted Revdex.com before PALMco responded to me because PALMco promised to return a call by the close of business on Jan **, but they did not.

I have never contended what PALMco put in it's written contract. My contention is that PALMco's salesperson used deceptive sales practices because if there wasn't an implicit guarantee that PALMco's prices would be lower or at least competitive, then why else would we our anyone else do business with them? And it is more than a little suspicious to note that PALMco charged lower rates in the first two months we did business with them and then began to raise prices, a classic bait-and-switch tactic.

I also didn't contend that PALMco would not provide pricing information if asked. My question, which remains unanswered, is why would anyone have signed up with PALMco between Nov 2012 and Dec 2013 if their prices were not only higher than PSE&G's -- but exponentially higher. As I have documented, PALMco's gas prices were 524% higher than PSE&G's in Dec 2013 and 392% higher in November, and their electricity was priced 78% and 68% higher, respectively. Over the 14-month period beginning Nov 2012, on average PALMco's gas prices were 145% higher and their electricity prices were 56% higher. So I again ask, what exactly is PALMco selling if not lower, or at least competitive, prices?

Review: 04/**/14 I recieved my electric bill from my electric company Met-Ed at an amount of $626.00 for usage of 1934kwh which was an actual bill versus the past 5 months were estimates. Met ed is correcting their issue and re-billing me for the past months that were estimates. The problem is also I noticed I am signed up with this company called PalmCo Energy from Brooklyn Newyork. Met-ed informed me that for the usage amount I was charged at a rate from Palmco of 27.78kwh for a total of $537.00 which is 4x the amount of met-eds rate. Met ed told me there was nothing they could do for me since I was through Palmco I would need to contact Palmco and advised me of their extremely high price. I went over the starting rate with Met-ed that I was being charged at Palmco- Starting rate was 7.24 then from there began to increase, in Dec I was charged at 13.24, then Jan [redacted]then Feb **and March and April [redacted]. That is an increase of over 4x the starting rate in less than a matter of 4 months with no notification of such a high increase.

On 4/**/14 @ 8am I spoke with [redacted] who asked my account information and went over the account with me but did not have even my phone number on file I gave her my phone number and she said she would look into it and also put my account up for re-review due to the extreme rate. She told me she would call me back and she did and left a voicemail telling me to call back and anyone can assist me. I spoke with [redacted] who said as a courtosy from Palmco they will give me a credit of $90.00 towards my $537.00 bill. I began to ask more questions regarding my bill and asked to hear the phone conversation that took place with me and one their representatives for this service, BECAUSE I NEVER AGREEED. She stated they do not keep that information. She began to become very rude and insult me and Met-ed and put me on hold and then hung up on me. I called bak and spoke with [redacted]- and asked for this so-called account that I never authorized to be disconnected immediately. He said ok and put me on hold, then came back on the line and gave me a disconnection confirmation and also said he would put my account in for a re-review and would call me back by the end of the day. Never called back. I called in the next day at 8am and spoke to [redacted] again and he said he has not heard anything and there was no notes on my account that he would look into it and call me back by the end of the day. I called back in at 4:15pm since they close at 4:45pm and spoke with [redacted]. [redacted] was even ruder and even more unprofessional then the first 3 people and did not help me. She said there was no notes put in for my accoun to be re-reviewed because I was given a courtesy credit of 90.00 dollars. She kept justifying this company is not at fault for charging me 27.78. . I told her I wanted to speak with someone above her position, a [redacted] or [redacted] who can make executive desicions and she said someone will be contacing me within 24-48 hours and hung up. I called in today @9am and spoke once again with [redacted] and asked her why my account was never put up for re-review, she got very [redacted]and said because its I was already given a credit. I said why was I told that a [redacted] would contact me if if wasnt true. She said the other representatives are new and I am a executive account [redacted] and I made the decision to not re-review your account. Then she put me on hold and answered and I asked her since she is the exective account [redacted] that I would like access to listen to conversation where I agreed to this contract and also where they stated their company stated was a variable rate company. She could not provide me with this information or connect me with anyone who could.

This company is a scam and does bad buisness with horrible customer service giving incorrect information. They are conning customers into these scams without any proof.They should be shut down.Desired Settlement: Since I already cancelled my service and their rates increases 4x since my starting rate. I would like for Palmco to adjust the rate that I was charged to the lower rate that I supposedly was told at 7.24 or the 1934 KWH chargd at the rate of my stare aproved electric company MEt-Ed which a reasonable amount for me . or a refund for what I have already paid.

Business

Response:

Hello [redacted] and the [redacted],

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 4/**/2014. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of METED, her account is scheduled to stop receiving PALMco’s service on 5/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a courtesy credit. This re-review will void the courtesy credit previously issued to [redacted] on 4/**/2014, in the amount of $90.89. Upon review, we issued [redacted] a courtesy credit in the amount of $135.38, towards her account for the billing cycle of 3/**/2014 - 4/**/2014, which will be sent in the form of a check. As an extended courtesy, we also offered to review [redacted]’s final bill. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled her account in PALMco’s service on 11/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 1/**/2012.

After receiving PALMco’s service for two years and four months, on 4/**/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of METED to schedule an end date. [redacted] advised us that her previous five bills were estimated, and her most recent bill was actual, and asked if we could possibly review her account. As a courtesy, we reviewed [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a courtesy credit in the amount of $90.89 for the billing cycle of 3/**/2014-4/**/2014, which was to be applied to her account. As an extended courtesy we offered to review [redacted]’s last bill for a courtesy credit. [redacted] declined our offer, and the call was ended. Per the determination of METED, [redacted]’s account is scheduled to stop receiving PALMco’s service on 5/**/2014.

On 4/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. [redacted] advised us that she had called earlier in the day and we offered to re-review her account for a larger courtesy credit. We advised [redacted] that there was no call from her earlier in the day. [redacted] requested to speak with a [redacted], and we advised her that a [redacted] would call her back within an allotted time period, and the call was ended.

On 4/**/2014, we attempted to reach out to [redacted] regarding her request to speak to a customer service [redacted], but were only able to leave a message.

We are sorry that [redacted] felt our customer service specialists were rude. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco strives to assist our customers in a timely manner.

Contrary to what [redacted] states in her complaint, PALMco does not scam its customers. Additionally, PALMco does not con its customers or potential customers into accepting its services. [redacted] was also advised during her enrollment that PALMco’s rates are variable and savings are not guaranteed. Unfortunately, at this time we no longer have access to [redacted]’s enrollment TPV, as the retention period has passed, or else we would gladly give [redacted] access to the recording of her signup.

Please let us know if the [redacted] would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Palmco is making false statements stating that on 4/**/14 a [redacted] reached out to me but was only able to leave a message. I have pulled my phone records from my carrier and can provide proof that there was no return phone call or message from this company from or a [redacted] after I last spoke with [redacted] who told me a [redacted] would not be calling me back because she made the decision not to re-review my account so that information is false! I was never told anything regarding the cancellation information by [redacted] who is the Rep I asked to cancel my account. I called met-ed on 4/**/14 and they stated they have not recieved any cancellation notices from Palmco so I myself went ahead and cancelled this service so that is also false. As stating in the statement I was never offered a re-review of my last bill which they state that I declined. Why would I decline a re-review for a possible credit of another extremely high bill so that is also FALSE!! ON 4/**/14 @ 8:35am I recieved a call from [redacted] from Palmco who stated that she recieved the complaint form the [redacted] and needed to resolve my matter. I called back and asked to speak to [redacted] who was unavailble. I asked to speak with a [redacted] or [redacted] and the gentleman I spoke to said there were no [redacted]s or [redacted] available but he would help me. He began going over my account telling me that I agreed to a variable rate company and I was already given a credit but they would put my account up for re-review. He also stated that the rates have gone up in the winter months leading to 27.78 also justifying the postion of Palmco and ignoring my conversation of the rats from Palmco. He stated he would call me back once the re-review was completed.

I recieved the call back from the Palmco rep within 30 minutes stating that my account was re-review and I was issued a credit of 130.00 dollars which I would of been somewhat but not completely satisfied with along with the previous credit of 90.00 dollars totaling220.00 which would have matched the pricing of my electric company Met-ed's pricing which is what I asked for, but then I thought to ask if this credit was in addition to the previous 90.00 credit and he said no this would cancel out the 90.00 dollars and be adjusted to 130.00 that I would be sent in the form of a check not appiled to my bill. I was not in any way shape or form satisfied with this as Palmco falsly stated!!! I should not be responsible for this service amount to this company because I did not agree to this service regardless of Palmco's sign-up date. They declined to show me any proof of me agreeing to this service and as the last rep stated that I was sent a packet. I never recieved any information any bills any flyers any packets.. nothing at all from this company. I pay my bills electronically which does not provide me the billing details anly the amount owed therfore I was not even aware that Palmco existed until my e bill of 626.00 was recieved. I would like my credit to be increased to match the billing of my electric company or something else to be done in this matter so I can resolve and be done with this company once and for all Palmco does not hold the customer service to the highest satisfaction, every rep that I spoke with was rude, hung up on me or placed me on hold like it was a game or failed to put the actual notes for my account in their system adding only what they want which is midleading! I am not satisfied!

In order for the [redacted] to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the [redacted],

Regarding case # [redacted]; [redacted]

RESULT

In response to [redacted]’s rebuttal, we spoke with [redacted] on 05/**/2014. As a form of goodwill, we offered to re-review her account for an additional courtesy credit. Upon review, we advised [redacted] that we will be voiding the credit of $135.38 previously offered on 04/**/2014 and will be replacing it with a new courtesy credit of $206.94, towards her account for the billing cycle 03/**/2014- 04/**/2014. We advised her she will receive this courtesy credit in the form of a check. [redacted] seemed satisfied with this resolution, thanked us and the call was ended.

Please let us know if the [redacted] would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been somewhat resolved. They also stated that I am to give them a call once I recieve my final bill for re-review due to the high kwh charge which I intend to do.

Thank You for your Assistance.

Review: They raised the rate of the electricity from KWH @ .0898 to KWH @ .18897 more than doubling the bill. upon calling them they said it went up that much because they could raise it that much.Desired Settlement: I am stuck with them until Aug [redacted] and want a refund. I am 82 just had a knee replaced and this increase causes a severe hardship.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 7/**/2014. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $179.52 for the billing cycles of 5/**/2014 – 7/**/2014, which will be sent in form of a check. In addition, we offered to review [redacted]’s final bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 12/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 1/**/2014.

[redacted] signed and returned the agreement that was included in the welcome packet on 12/**/2014. This further confirms that [redacted] understood our terms and conditions of our services.

After receiving PALMco’s electric service for over five months, on 7/**/2014, [redacted]’s son, [redacted], called us in regards his mother’s account. We informed [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of his mother’s account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to the utility to determine an end date. [redacted] understood, thanked us and ended the call.

On 7/**/2014, [redacted] called in regards to her cancellation. We advised [redacted] that per the determination of PPL, her electric account is scheduled to end on 8/**/2014. In addition, we reminded [redacted] that she agreed to variable rates with no guarantee of savings. [redacted] understood and ended the call.

PALMco values all of our customers and do our best to provide quality service. In addition to agreeing to the terms of PALMco’s service when initially recording the TPV, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: At the point of me requesting to cancel my account I was then double charged for the same amount of usage. When I called them they confirmed I would receive two credits one for $66 and another for $80. When I called them looking for my credit they denied the $66 credit. They say the will call you back that same day and they don't. Then they say that they never said they would credit you. They over charged me by hundreds of dollars!Desired Settlement: I would like he $66 credit that I was told I was going to receive.

Business

Response:

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we attempted to make contact with [redacted] on 5/*/2014 and 5/*/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled her gas and electric accounts in PALMco’s service on 9/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2012, and her gas account on 11/**/2012.

After receiving PALMco’s service for a year and two months, on 1/**/2014, we received an inbound cancelation request for [redacted]’s gas and electric accounts, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account on 3/**/2014.

On 3/*/2014 we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We explained the cancelation process and advised [redacted] that per the determination of [redacted], her electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account is scheduled to stop receiving PALMco’s service on 3/**/2014. As a courtesy we offered to review [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $66.14 towards her gas account for the billing cycles of 12/**/2013-2/**/2014, which was to be applied to her account. [redacted] understood, accepted our offer and the call was ended.

On 3/*/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. As a further courtesy, we offered to void her previous credit of $66.14 and revise the account for a new credit. Upon review, we issued [redacted] a courtesy credit in the amount of $88.81 for the billing cycles of 12/**/2013-2/**/2014, which was mailed in the form of a check. [redacted] was satisfied, thanked us and the call was ended.

On 4/**/2014, we received a call from [redacted] regarding her account. [redacted] advised us that she recently moved and would like us to send her check to her new address. Upon confirming [redacted]’s new address, we advised her that we will send the check to her new address and offered to review her final bill and return her call. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 but were only able to leave messages. In our message, we advised [redacted] that upon review, we would offer her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which would be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/*/2014.

On 4/**/2014, we spoke to [redacted] regarding her credit. We advised [redacted] that upon review, we offered her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/*/2014. [redacted] accepted the offer, thanked us and the call was ended.

On 4/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages.

On 4/**/2014, we spoke with [redacted] regarding her credit. We apologized for any confusion we may have caused with her credits and advised her of her new credit. Upon review, we offered [redacted] a credit of $57.35 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This will void the previous credit of $44.44 offered on 4/**/2014. Additionally, this is in addition to the credit of $88.81 offered on 3/*/2014. [redacted] accepted the offer, thanked us and the call was ended.

We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco does not deceive our customers, as [redacted] alleges. PALMco values all of our customers and do the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information

Thank you.

Business

Response:

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we attempted to make contact with [redacted] on 5/**/2014 and 5/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled her gas and electric accounts in PALMco’s service on 9/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2012, and her gas account on 11/**/2012.

After receiving PALMco’s service for a year and two months, on 1/**/2014, we received an inbound cancelation request for [redacted]’s gas and electric accounts, which was processed promptly and without penalty. Per the determination of PSE&G, [redacted]’s electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account on 3/**/2014.

On 3/**/2014 we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We explained the cancelation process and advised [redacted] that per the determination of PSE&G, her electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account is scheduled to stop receiving PALMco’s service on 3/**/2014. As a courtesy we offered to review [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $66.14 towards her gas account for the billing cycles of 12/**/2013-2/**/2014, which was to be applied to her account. [redacted] understood, accepted our offer and the call was ended.

On 3/**/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. As a further courtesy, we offered to void her previous credit of $66.14 and revise the account for a new credit. Upon review, we issued [redacted] a courtesy credit in the amount of $88.81 for the billing cycles of 12/**/2013-2/**/2014, which was mailed in the form of a check. [redacted] was satisfied, thanked us and the call was ended.

On 4/**/2014, we received a call from [redacted] regarding her account. [redacted] advised us that she recently moved and would like us to send her check to her new address. Upon confirming [redacted]’s new address, we advised her that we will send the check to her new address and offered to review her final bill and return her call. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 but were only able to leave messages. In our message, we advised [redacted] that upon review, we would offer her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which would be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/**/2014.

On 4/**/2014, we spoke to [redacted] regarding her credit. We advised [redacted] that upon review, we offered her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/**/2014. [redacted] accepted the offer, thanked us and the call was ended.

On 4/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages.

On 4/**/2014, we spoke with [redacted] regarding her credit. We apologized for any confusion we may have caused with her credits and advised her of her new credit. Upon review, we offered [redacted] a credit of $57.35 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This will void the previous credit of $44.44 offered on 4/**/2014. Additionally, this is in addition to the credit of $88.81 offered on 3/**/2014. [redacted] accepted the offer, thanked us and the call was ended.

We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco does not deceive our customers, as [redacted] alleges. PALMco values all of our customers and do the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: Various Issues with Not being able to reach customer service representative. False advertising abot pricing/saving money. Scam with Prices -- Price GaugingDesired Settlement: I want my bill adusted and to cancel service with no penalty for false advertisng

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted] - [redacted]

RESULTS

After receiving this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled in PALMco’s gas and electric service on 7/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 9/**/2012 and 8/**/2012, respectively.

After receiving PALMco’s gas and electric service for over a year and half, we received our first call from [redacted] on 3/*/2014. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. We offered [redacted] our loyalty credit, which consists of a 10% discount on her current supply bill and 10% on her next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to the increase caused by arctic weather. Upon review, we offered [redacted] a loyalty credit of $25.96 for the gas account and $16.55 for the electric account for the billing cycle of 1/**/2014 – 2/**/2014. [redacted] understood and ended the call.

On 3/*/2014, we received an inbound cancellation request from [redacted], which process promptly and without penalty. Per the determination of [redacted], [redacted]’s gas and electric account are scheduled to end on 5/**/2014 and 3/**/2014, respectively.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Furthermore, PALMco does not price gouge or scam customers. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Rate for Electricity have been increased substantially over the past 5 months. Last bill was upwards of $300 for one month of electricity. This issue has caused me to have bills of $1000 two months in a row. I have called in September and requested to be removed as a customer and have yet to be removed as charges are still reflecting on my [redacted] bill. This issue has caused my service to be shut off after paying off $400 of the $1000 in two months, forcing me to pay $600 all at once in order to resume service. I have received another bill today for $906. Palmco charging me almost $300 for one month of electricity. These ridiculous charges have caused my reputation with [redacted] to be damaged to the point that my budget billing has increased to over $200 a month and was raised to $500 on my most recent bill. The shut off and the increase of my budget billing both caused by the fraudulent charges from Palmco.Desired Settlement: I want to removed from their files and no longer wish to be a customer, IMMEDIATELY.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 11/*/2013 and 11/*/2013 but were only able to leave messages. We will continue to reach out to [redacted] until and amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to receiving this complaint, [redacted] was enrolled in PALMco’s service on 3/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 5/*/2012.

After receiving service for over a year, we received a call from [redacted] on 8/*/2013 in regards to her electric account. We reminded [redacted] that when she signed up for PALMco’s service she agreed to a variable rate with no guarantee of savings. [redacted] requested her account be cancelled, which was processed promptly and without penalty. We advised [redacted] her account would be cancelled but any outstanding balance would still be reflected on her bill until the payments have been received. Per the determination of [redacted], her electric account stopped receiving PALMco’s service on 9/*/2013. We offered to review [redacted]’s electric account for a possible courtesy credit, but she declined. The customer seemed satisfied and the call was ended.

On 11/*/2013 we received a call from [redacted] in regards to her electric account. [redacted] inquired whether PALMco would be on her next bill. We advised [redacted] that her service had ended on 9/*/2013 per the determination of [redacted]. [redacted] thanked us and ended the call.

Please let us know if the Revdex.com would like any further information.

Thank you.

Compliance

Brooklyn, NY 11219

P: ###-###-####

F: ###-###-####

Review: Palmco company falsely advertises that they with lower your monthly electirc bill and that is not the case. Recently there have been a lot reports and claims of people being charged excessively. I did not realize until my June bill how much money they were taking from me and my bill tripled from what it used to be instead of me saving money. They continue to lie that they offer good rates but they are cheating customers out of money. Something needs to be done, this is not right for them to say will help you save and that is not the case at all. I am extremely upset that I was fooled by this company and the services they would provide. I am glad I did not sign up my gas bill. They would have really killed me financially.Desired Settlement: I would like to be refund for my last bill of $200. The charge and fees from Palmco are bogus!

Business

Response:

Regarding case #[redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 07/**/2014. We reminded her that she enrolled in PALMco’s service at a variable rate with no guarantee of savings upon completion of a supply agreement on 08/**/2013. As a form of goodwill, we offered to re-review her electric account for an additional courtesy credit. Upon review, we informed [redacted] that we will be voiding the credit of $30.10 previously offered on 06/**/2014 and will be replacing it with a new courtesy credit of $80.42 towards her electric account for the billing periods 03/**/2014 – 06/**/2014. We advised [redacted] that she will receive this credit in the form of a check. As an extended courtesy, we also advised [redacted] to contact our office for a review of her final electric bill should she be unhappy with it. [redacted] accepted our offer and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 08/**/2013, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s electric account on 09/**/2013.

On 06/**/2014, after servicing [redacted]’s electric account for more than nine months, we received a call from [redacted] in regards to her account. We reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to review her account for a potential courtesy credit. Upon review we extended a courtesy credit of $30.10 towards [redacted]’s electric account for the billing periods 03/**/2014 – 05/**/2014. We advised [redacted] that this credit will be applied to her account. [redacted] accepted our offer and also requested her account be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to her utility, [redacted], to determine her service end date. [redacted] understood and the call was ended. Per the determination of [redacted], [redacted]’s electric account is scheduled to stop receiving PALMco’s service on 07/**/2014.

Contrary to [redacted]’s allegation, PALMco does not cheat our customers or falsely advertise our service. PALMco values all of our customers and do our best to provide quality service. In addition to agreeing to the terms of PALMco’s service when initially signing the agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

We apologize to [redacted] for any displeasure she may have experienced due to the increases on her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and we do our best to provide quality service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to Palm Co. to wipe their hands clear of the matter and put the blame back on me with their response.

I mentioned to the representative from PalmCo. that they should do a better job of training the members that solicit homeowners for their business. The information was not clear in the welcome package only mentioned in one portion of the contract which in mine when I reviewed it the representative wrote 0.0546 cents per kilowatt. Either way there should be no penalty for cancelling as they say you can cancel at any time. The company also pretends to not know they have several complaints against them. They want to keep saying I knew it was variable but they were not there when I was not informed of that and not clearly shown to read that portion of the contract. On the brochure they say savings is not guaranteed which I read after the fact but the representative uses that as their pitch to have you sign up. So it is false advertisement whether they want to believe or not. Just because they are a family owned and operated business does not mean that they operate ethically. There are too many complaints to disprove that and what the want me to believe.

I hope we have resolved this matter and they do not come up with another surprise during my cancellation period.

Sincerely,