PALMco

Review: Palmco rep came to my door on November 2013, and offered PALMCO low rates for gas and electric she even looked at my latest bill and told me Palmco rates were much lower compared to my current provider Palmco would charge .518 per therm on gas and .0998 per KWH, well my gas bills were estimated for the first months because [redacted] did not have access to my bsmt but on the month that I received a high estimate for gas PALMCO raised their rates to 1.704 charging me $1521 (note they never billed me based on their original rates offered) for one month's gas only for a 1200sq ft 1 family home. They said they would work out the rate once [redacted] did an actual gas reading when I called to complain on 4/** and 4/** the whole week I called and faxed they said could not help me until the actual reading was done. [redacted] did the gas reading on 5/** and Palmco received it but now they won't adjust the rate they just want to send me a check for $186.39 instead. They have my last reading for 30THERMs for my MAY statement basing it again on 1.604 per THERMS and told me can't change the rate. I have left them messages, sent them a fax, email, spoke to at least 5 different reps and their answer is no control over the rates I signed and I committed but they did not disclose the fluctuation in their rates, it's on the agreement but the rep said it will never be more then [redacted].. specially quadruple the amount otherwise I would have never changed. I've asked them to at least pro rate the amount and apply to original rate from the months of November thru APril using the actual usage but they don't want to do that. I have two children a I can't afford to have my service disconnected nor pay this amount of money. I have already asked my [redacted] to get Palmco off my account since Palmco never returned my call from MARCH when I called them to cancel since I noticed the rate increases, but there's a waiting period. Palmco say they never received my message to cancel. I also told a rep that a neighbor of mine with Palmco is getting charged different rates as me and she "[redacted]" said every customer gets a different rate depending on the market, which market is this?? The market of PALMCO Crooks. Please have someone assist me and call me soon.Desired Settlement: To adjust their gas rate to their original offer .518 per THERms instead of their ridiculous 1.704 per THERM on my March to April statement based on my actual gas reading from May [redacted] 2014. [redacted] will not do another reading from March to APril, they already did their part.

Business

Response:

Regarding case [redacted]

RESULTS

In response to this complaint, we attempted to contact [redacted] on 6/*/2014 and 6/*/2014 but were only able to leave a message. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 9/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2013 and her gas account on 11/**/2013.

On 4/*/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s electric account ended on 4/**/2014 and her gas account is scheduled to end on 6/**/2014.

After receiving PALMco service for over six months, for the first time, we spoke to [redacted] on 4/**/2014 regarding her accounts. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. However, [redacted] advised us that her meter reading is estimated. We advised [redacted] to contact [redacted] for an actual reading and call us back for a review. [redacted] understood, thanked us, and the call was ended.

On 5/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, on 5/**/2014, we spoke to [redacted]. We advised [redacted] that per the determination of [redacted], her electric account ended on 4/**/2014 and her gas account is scheduled to end on 6/**/2014. As a courtesy, we offered to review [redacted]’s gas account for a potential credit. Upon review, we offered [redacted] a credit of $186.43 for the billing cycle of 3/**/2014 – 4/**/2014. However, [redacted] declined our offer and ended the call.

On 5/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We also reminded [redacted] of the credit for $186.43 offered on 5/**/2014, which she declined. While attempting to further assist [redacted], it seemed as though [redacted] was unwilling to come to an amicable resolution, and she ended the call.

Contrary to this complaint, a welcome packet was sent to [redacted], which included all of the necessary information regarding her enrollment upon enrolling with our service, including the fact that savings are not guaranteed. Additionally, [redacted] was charged an introductory rate of .09980 per kWh toward her electric account and a rate of.51800 per ccf toward her gas account for the first two billing cycles with PALMco. Upon completion of her first two billing cycles, [redacted] received a variable rate that fluctuates from month to month. Furthermore, PALMco is not the market of crooks, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.

We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

[Your Answer Here]

Good day, I spoke to Palmco rep on 6/*, [redacted] pursued to tell me all the rules and signed agreement on the variable rate, I advised her again it was not addressed to me verbally by their rep instead the rep confirmed Palmco rates were always lower the [redacted] I even showed the young lady my recent bill and she circled the rate on agreement .518 therm and .0998 per KWH. Even if a variable rate applies it should be a reasonable rate based on a real market they have no explanation to justify the rates on certain months based on their purchase to their wholesales or what markets they're basing this from. She offered me a credit of $293. And chg,which I did not accept. The month that Palmco charged me the highest rates was the month my gas was high estimated by [redacted] because the prior months they had not had access to the bsmnt to read the meter which was my April statement, one of her reasoning for rate being so high was due to the cold winter however the months that were really cold from Nov thru March their gas rate jumped to .8344. Again because from November thru March my reading was at 0. Nov is when they started distributing my electric their rates .106791 KWH, DEC started electric and gas .518 on 0 usage And .1067844 January Gas .518 therms on 0 usage and .1373848 KWH, February .778 THERMS on 0 usage and .13738622 KWH, March .8344 therms on 100 estimated usage, and .3195468 KHW and my April high estimated usage is 1.7474 per therms based 871 usage... And .319555 Per KWH. As you can see their KWH were never as offered .0998 and coincidently the??

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]:

In response to [redacted]’s rebuttal, we spoke to [redacted] on 06/**/2014. As a form of goodwill, we offered to re-review [redacted]’s accounts for a potential courtesy credit. Upon review, we extended a total courtesy credit of $543.75, $419.31 towards [redacted]’s gas account for the billing cycles 03/**/2014 – 05/**/2014 and $124.44 towards [redacted]’s electric account for the billing cycles 02/**/2014 – 04/**/2014. We advised [redacted] that she will receive this credit in the form of a check. As an extended courtesy, we advised [redacted] to contact our office for a review of her final gas bill, should she be unhappy with it. [redacted] seemed pleased with this resolution, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

A check for the total amount indicated on business' reply to follow in the mail 30 days or earlier as the request was sent as a rush.

Review: When I signed up with PALMCO POWER PA, I was told they would always be less then PECO. I got a real high bill and contacted PECO they charge .57 for every CCF/unit were as PALMCO POWER charges 1.6998. The terms were not explained very clearly by the representives of PALMCO POWER I just assumed that PECO was charging them a high rate, so they had no choice to charge the customer more money. When I contacted PALMCO they told me it is only for the 1-2 cycles that they would be less. My electric/gas bill for this month is $854.85, PECO prices were less than half of the PALMCO prices.Desired Settlement: I would like reimbursement for the over charges. It is definetly, not what was promised.

Business

Response:

RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2015. We advised [redacted] that per the determination of PECO, PALMco will stop servicing her gas and electric accounts on 2/**/2015 and 2/*/2015, respectively. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $300.72 for the billing cycles of 10/**/2014 – 1/**/2015, which will be sent in the form of a check. [redacted] accepted our offer, thanked us, and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 3/**/2013. After receiving PALMco’s service for one year and ten months, on 1/**/2015, we spoke with [redacted] for the first time in regards to her account. As a courtesy, we offered [redacted] a 10% loyalty discount in the amount of $67 toward her current bill. However, [redacted] declined our offer, and advised us that she had requested the cancellation of her account through her utility, PECO. We advised [redacted] on the cancellation process and that it’s up to PECO to determine an end date. [redacted] understood, and the call was ended. On 1/**/2015, we received an inbound cancellation request from [redacted]’s utility, PECO. This request was processed promptly and without penalty. Per the determination of PECO, [redacted]’s gas and electric accounts will stop receiving PALMco’s service on 2/**/2015 and 2/*/2015, respectively. Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Please let us know if the Revdex.com would like any further information. Thank you.

Review: This company controls the generation portion of my UI bill.I was given a rate of .069 cents,and was told by the sales person that the rates would never go higher.Now they are saying that there is a spike in the rates and they have no control over the cost and the new rate is [redacted] that is more than double the rate that I paid last month.This rate caused my bill to be 436 dollars for one month.They offered me an adjustment of 43 dollars.what a joke.I am [redacted] with with a [redacted] income,how can I pay this billDesired Settlement: I want my original rate back or the option to select another company with out penalty

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 7/**/2014. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and explained that it’s up to the utility to determine an end date for the account. As an extension of our good faith, we offered to re-review [redacted]’s account for any additional courtesy credit. Upon review, we offered [redacted] a courtesy credit of $68.41 for the billing cycles of 6/**/2014 – 7/**/2014, which will be sent in form of a check. This will void out our previous credit of $43.96 offered on 7/**/2014. In addition, we offered to review [redacted]’s next bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 12/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 1/*/2014.

After receiving PALMco’s electric service for six months, [redacted] called us in regards to her account on 7/**/2014. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $43.96 for the billing cycles of 6/**/2014 – 7/**/2014. In addition, we offered to review her next bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.

PALMco values all of our customers and we do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Review: I went with PALMco because it was an energy service that was suppose to keep my bill lower than my main electric company. They are charging me more money than what I would use if I was using 4 air conditioner in August! Something should be done about this company. PALMco told me it would take months to change back to my electric company so I called my company and it will be changed back next cycle which I see PALMco is not changing others either for months telling other people its up to their electric companies once they put in for the cancelations which I'm sure PALMco is not doing. I have been out of work over a year from and injury and can't afford to be over charged like this. My electric company would have charged me .09 cents and they charged me .28 cents kWh thats insane. Please help me and other people PALMco is doing this to.Desired Settlement: to be refunded for being over charged by a company that was supposed to help.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 3/*/2014. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. We reminded [redacted] that we offered to review her account for a courtesy credit. Upon review we issued [redacted] a courtesy credit in the amount of $46.97 for the billing cycle of 1/**/2014-2/**/2014, which will be mailed in the form of a check. As a further courtesy, we offered to review [redacted]’s final bill. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled her electric account in PALMco’s service on 6/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 8/**/2013.

On 8/*/2013, [redacted] contacted our office, and stated that she received our welcome letter and terms and conditions and wanted to know if anything further was needed on her part. We informed [redacted] that these documents were for her records. We also informed [redacted] that PALMco would begin servicing account on 8/**/2013. She thanked us and the call was ended.

After six months of service, on 2/**/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that it is per the determination of United Illuminating to schedule an end date. Contrary to [redacted]’s statement, only United Illuminating determines the end date of service. We offered to review [redacted]’s account for a potential courtesy credit. [redacted] accepted our offer, thanked us and the call was ended.

Shortly thereafter, on 3/*/2014, we received an inbound cancellation request from [redacted]’s utility, United Illuminating, which was processed promptly and without penalty. Per the determination of United Illuminating, [redacted]’s electric account is scheduled to stop receiving PALMco’s service on 3/**/2014.

Please let us know if the Revdex.com would like any other information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. I'm just not happy with the way that Palmco representative that came to my door at my home told me I would be locked into a .06 rate for a year and that it was to help consumers keep utility bill lower than what my electric company would be.

Very miss leading company. I would of never switch if I knew it was a third party company.

I learned my lesson about reading the fine print. I just pray they don't over charge me for this month.

Review: A Palmco representative called me soliciting to change to their electric company at the end of February 2013. Promised low price for the consumption portion of our electric bill with a two month introductory rate. He said then the price would be dependant on the market at which time I asked what that was. He encouraged me to look at the PA website for current electric rates prices and that is what I would get. My introductory rate was .0564/Kwh as promised; then they increased my rate on the third billing cycle to .08428 (50%), which was more than they have listed with the 'PA Powerswitch' website. I went onine to search for any information regarding Palmco overcharging what was advertised. I found plenty of complaints about the company charging exorbitant commodity charges. I then began to look for another energy supplier and switched mid July. Because of the time it takes for the change, I was with Palmco for two more billing cycles. The next bill, the commodity was the same as the previous month, however, the next bill's commodity rate was .16642447! Nearly double the rate of the previous two months. I called Palmco immediately and spoke to [redacted] who promised to check into it. She returned my call and said after review that there would be a check mailed out to me for $15.69 as a 'courtesy'.Desired Settlement: I would like a refund of $72.71; this is the amount I feel they overcharged. In looking at their rates (through Pa Powerswitch), they list .0749/Kwh and it is not an introductory rate. I had a kilowatt useage of 1625, 1023, and 523 on my electric bills and their charges in total were $310.22, However, my Kwh total useage was 3,171 x .0749 = $237.51, a difference of $72.71. I will not cash their check should they send it as I don't think it is a fair amount. Palmco to be held accountable for excessive rates that are outside industry standards. Also, they should have to alert consumers when rates raise more than 15%.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case [redacted]:

RESULT

In response to this Revdex.com complaint, we spoke with [redacted] on 8/**/2013. We reminded [redacted] that she had agreed to variable rates. We explained to [redacted] that the rates listed on the Powerswitch website are introductory rates and for new customers only, and that the information on this website is not controlled by PALMco. As a courtesy, we increased [redacted]’s original credit, by $26.15, to a total credit of $41.84. This credit will be sent to [redacted] in the form of a check. [redacted] was satisfied with this resolution.

BACKGROUND INFORMATION

Prior to receiving this Revdex.com complaint, [redacted]’s electric account was enrolled in PALMco’s service on 3/*/2013. Shortly thereafter, a welcome letter was sent to [redacted] which included all of the necessary information regarding her enrollment, including that our rates are variable, with no guarantee of savings. PALMco began servicing [redacted]’s account on 3/**/2013.

On 7/**/2013, we received an inbound cancellation request for [redacted]’s account. This request was processed promptly and without penalty. [redacted]’s account ended service with PALMco on 8/**/2013.

On 8/**/2013, [redacted] contacted us regarding her most recent bills. We reminded [redacted] that she had agreed to receive variable rates, and that savings are not guaranteed. We offered to review [redacted]’s bills for a courtesy credit. Upon review, we issued [redacted] a courtesy credit in the amount of $15.69 for the 7/**/2013 to 8/**/2013 billing cycle.

ADDITIONAL INFORMATION

We received two copies of this complaint on 8/**/2013. We will submit this response only once.

Thank you.

________________

Compliance

PALMco TM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I look forward to receiving the check from PALMco in the amount of $41.84 within the next few weeks.

Sincerely,

The worst expriance I had ever with this company... They are robbers. Thier price rate is unbelievable. Who ever want to get service from this company have to be ready to be loss his/her money with exeterimely exaggerate rate that raise every month.

Review: This company took over my gas and electric service without authorization. Their charges being billed for these services are much higher than my incumbent provider PSE&G's.Desired Settlement: Remove their unauthorized charges from my PSE&G bill.

Business

Response:

Hello [redacted]

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on 4/**/2014. We reminded [redacted] of the conversation we had with **, her son, on 4/**/2014, in which we offered her a credit of $215.65. As an extended courtesy, we offered to review [redacted]’s final bill should she be unhappy with it. [redacted] thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 6/**/2013 upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 7/**/2013 and her gas account on 9/**/2013.

On 2/**/2014, we received an inbound cancelation request for [redacted]’s electric and gas accounts, which was processed promptly and without penalty. Per the determination of PSE&G, [redacted]’s electric account stopped receiving PALMco’s service on 3/**/2014, and her gas account will stop receiving PALMco’s service on 4/**/2014.

After servicing [redacted]’s accounts for nine months, on 4/**/2014, we received a call from [redacted], [redacted]’s son, with concerns about her enrollment. We advised [redacted], that we received a signed supply agreement on 6/**/2013. As a courtesy, we offered to review [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $50.02 on the electric account for billing cycles 12/**/2013-2/**/2014 and $165.63 on the gas account, for a total credit of $215.65, which will be mailed in the form of a check. [redacted] was satisfied with the credit and ended the call.

Please let us know if the [redacted] would like any further information.

Thank you.

Review: We get our electricity through [redacted] (**). When our electrical supplier contract ended with [redacted] at .0599, we sought out another company to save on costs, as theirs had increased. We have installed a geothermal HVAC system to save on electrical costs and wanted to save as much as we could with an electrical supplier thru **. When we spoke with a PALMCO customer representative, he quoted a cost of .06182 for 2 months and then a variable rate. When we expressed concern about a variable rate and not a firm rate, which we had with [redacted], he said that their rates would continue to be in line with the market rates. Not true. After two months, PALMCO changed their rate to .0998 (March) and my last bill for April shows a rate of 0.27218790, which totaled $643.18. If we had stayed with **, our cost would have been $156.02 (**'s rate is .06603). This increase in cost is outrageous. I called ** today and told them about Palmco. She said that they were over 4 times their rate, which I knew. I told her that I was calling Palmco and cancelling our contract with them, which can be done with no penalty. I called Palmco and spoke to [redacted]. I told her that I was shocked by what they had done and she tried to say that their costs increased. I told her that I checked most all other providers and no other company was even close to their rate. I told her that I wanted an adjustment to our bill. She called me back and said that she spoke to their Resolutions Department and they agreed to discount my bill $75.62. I told her that they overcharged me more than $400 and this amount was not adequate. I said that their practice of scamming people should be illegal and would report them to the Revdex.com. I told her to notify ** of the small discount.

While I was waiting for her return call, I looked Palmco up on the Internet and saw that they have a practice of scamming people and have over 200 complaints against them. They really should not be lying to people and telling them that their variable rate would be the market rate. If it were, I should see at least $400.00 deducted from my last bill.Desired Settlement: I want Palmco to reduce the rate they charged us (.27218790) to a market rate similar to **, which is .06603. My next bill is due May *, 2015 and I would like to have this matter resolved by April **, 2015, so that I can pay my bill timely. Also, since I have to wait 30 days to complete a cancelation with then, I do not want to be gouged again in May and June with a high rate. If possible, I would prefer that my contract be ended now and not have to wait the 30 days (which will turn into 2 monthly billing cycles) because of their scamming practice.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]; [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted], [redacted]’s wife, on 4/**/2015. As a courtesy we offered to re-review their

account for potential credit. Upon review, we offered [redacted] a credit of

$170.14 for billing cycles 3/**/2015-4/**/2015, which will be mailed in the

form of a check. This will void out the previous credit of $75.62 given on

4/**/2015. [redacted] accepted the credit and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric

account was enrolled in PALMco’s service on 10/**/2014. Shortly thereafter, a

welcome packet was sent to [redacted] that included all the necessary

information regarding his enrollment, including the fact that rates are

variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 11/**/2014.

On 10/**/2014, we spoke with [redacted], [redacted]’s wife. We

advised [redacted] that per the determination of [redacted], their

electric account was scheduled to start service with PALMco on 11/**/2014.

On 1/**/2015, we sent [redacted] &

[redacted] a $25.00 Restaurant.com Gift Card as part of a promotion the

customer selected at the time of enrollment.

On 3/**/2015, we sent [redacted] &

[redacted] a $25.00 Restaurant.com Gift Card as part of a promotion the

customer selected at the time of enrollment.

We spoke with [redacted] on 4/**/2015. [redacted]

requested the cancellation of the account, which was processed promptly and

without penalty. We advised [redacted] that it is per the determination of

[redacted] to schedule an end date on the account. We reminded [redacted]

that they enrolled their account in PALMco’s service at a variable rate with no

guarantee of savings. As a courtesy, we offered to review [redacted] & [redacted]’s account for potential credit. Upon review, we offered [redacted] a

credit of $75.62 for billing cycles 3/**/2015-4/**/2015, which would be applied

to the supply portion of their bill. [redacted] understood and the call was

ended. Per the determination of [redacted], [redacted] & [redacted]’s account

is scheduled to stop receiving PALMco’s service on 5/**/2015.

Contrary to this complaint, PALMco does not scam our

customers. PALMco values all customers and potential customers and do our best

to provide quality service. [redacted] and [redacted] agreed to a variable rate with

no guarantee of savings when they enrolled in PALMco’s service.

Additionally, [redacted] and [redacted] were sent all of the necessary information

regarding PALMco’s supply following enrollment in our service. PALMco informs

customers that they have enrolled in a variable rate plan with no guarantee of

savings. All of this information is included in the welcome packet sent to customers

shortly after enrollment.

Please let us know if the Revdex.com would like any further

information.

Thank you.

Review: Dear Revdex.com Administrator,

This has reference to my previous complain ID ID [redacted], which was primarily resolved. They provided me a credit of $ 96.19 for the month of February, which equivocally admit for wrong doing for my residential electric supply @[email protected] Cents. They transfer my account to [redacted], my original Power provider on 02/**/2014. I was also curious about my recent bill when I receive the same higher bill for my next period (see Current bill) which also charged at @ 0.2958, failing to take measure such inconsistencies. When I thoroughly check my billing record (see attached) it continued to report of overbilling made by PALMCO in the Month of December 2013/January/ as well as in this March, 2014. The wrong doing can be easily be seen when you look at my past bill of December, 2012; where they only change @[email protected] $ or 9 cents, which they were used to. This is really a wrong doing and I want my whole money back for these periods where I was changed with unnecessary high (probably highest in the Nation, or even the Industry does not pay such). The immediate credit should be as follows. The calculation is based on their December charges @0.09782669 /kwh, where a total of 71.12 $ was charged:

Dec-2013 680 @0.16641176 = $ 113.16 Difference = $ 46.63 (to be credited)

Jan-2014 691@ @ 0.19846599 = $137.14 Difference= $ 69.54

Feb -2014 798 @0.28723058 = $ 229.21 (Credit 96.11 Given)Difference = 150.93-96.11 = $57.82

March-2014 (Current) 712 @0.2958 = $ 210. 61 Difference = $140.34

TOTAL CREDIT = $314.63.

If required, I can provide additional billing documents towards this inconsistencies, if asked for.Desired Settlement: The inconsistencies and irrational charging can be seen with the snapshot of the total bill, which is mainly due to PALMCo charges (see attached).

I shall be highly obliged in resolving this mishandling of billing by irrational charges by PALMco and get full refund in form of Billing credit / or by return payment.

Thank you.

Best regards,

Consumer

Response:

At this time, I have been contacted directly by PALMco regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I was contacted by Palmco representative ([redacted]:

###-###-####) on April **, 2014 and 4/**/2014, repeated asking me that why I am

asking for more refunds. I do acknowledge their last credit to my Pepco account

(means acknowledging their wrong billing on supply charges) and they again charge

with even higher rates approximately @29.58 cents /Kwh (see my earlier complain letter

for evaluation). Even they are blaming me that I am for the more money. It is

my hard-earned money, shedding our blood. They just cannot simply suck it. It

is a matter of principle. I am also told they reviewed my other bills for which

I asked return. When I asked where your reviewed comments are, they just keep

on telling that has been reviewed. I just tell them to send me your review results either directly to me (by e-mail or

by written letter (as I hope, have my every contact through Revdex.com), they wish to

settle over the phone, keeping no records of their wrong doing. I even told

them, if they can furnish any evidence that anybody in US is charged with such

high rates for the residential (one-bedroom condo bedroom condo) usage, I shall

abide by your (Revdex.com) decision. This type of business houses should give a lesion

and to be made public for doing such malpractice. Simply, I want justice to

prevail, and the matters resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

###-###-####

Business

Response:

In response to this rebuttal, we spoke to [redacted] on 5/*/2014. We advised [redacted] that his credit of $56.96, check number [redacted], was expedited in the mail on 5/*/2014. [redacted] understood, thanked us and the call was ended.

We apologize for any inconvenience we may have cause [redacted] during his enrollment with PALMco. Additionally, we are sorry that [redacted] was displeased with his service from PALMco. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Please let us know if we could be of further assistance.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this point to some extent and the matter has been resolved. Thank God that we get out of Palmco.

Sincerely,

Review: Dear Sir/Madam,

I am complaining Palmco Energy company for charging unreasonable high rate for my gas my power service.

From Feb 2103-November 2013, they charged Gas rate around $1.06/Therm compared to PSEG rate around $0.54/Therm. In December 2013, they charge $1.174/Therm, in January 2014, they charge $1.4289/Thermo, and in February 2014, they charge me $2.14186/Them! While PSEG is less than $0.5/Therm. For February 2014 alone, they charge me $460.50 for Gas! I called them, they gave me only about 10% rebate for my **/13, **/14, and **/14 bills. The rebate is too small compared what they charged me. Compare to PSEG, they charged me3-5 time higher. For my Power bill, they charge about 1.5 times compared to PSEG.

Palmo Energy company is cheating its customer. We did not any notice for these big increases. These increases are definitely unreasonable.

Thanks a lot for your consideration

[redacted]Desired Settlement: Refund-Check

Consumer

Response:

I want $300 check for the settlement.

Business

Response:

Hello [redacted] and the [redacted],

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 9/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2012 and his gas account on 11/**/2012.

On 1/**/2014, we received an inbound cancellation request. Per the determination of PSEG, [redacted]’s electric account ended on 1/**/2014 and his gas account ended on 2/**/2014.

After receiving PALMco service for over a year, for the first time, we spoke to [redacted] on 1/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that per the determination of PSEG, his electric account ended on 1/**/2014 and his gas account ended on 2/**/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a courtesy credit of $9.93 towards his electric account and a credit of $29.53 towards his gas account for the billing cycle 12/**/2013 - 1/**/2014. This makes a total credit of $39.46, which will mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.

Contrary to this complaint, PALMco does not cheat our customers as [redacted] alleges. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the [redacted] would like any further information.

Thank you.

Business

Response:

Hello [redacted] and the [redacted],

Regarding case [redacted]:

UPDATE

In response to this complaint, we spoke to [redacted] on 4/[redacted]/2014. As a show of good faith, we offered to re-review [redacted]’s accounts for any additional courtesy credits. Upon review, we offered [redacted] a courtesy credit of $250.48 for the gas account for the billing cycles of 12/**/2013 – 2/**/2014. We advised [redacted] that we already processed a credit of $75.58 and we will send [redacted] another check for the difference of $174.90. [redacted] was satisfied, thanked us and ended the call.

We apologize to [redacted] for any hardship he may have experienced due to the increases in his bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the [redacted] would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Palmco has arbitrarily and increasingly raised their rates from 144% to 318%. See details below:

Palmco

charges kwh used Palmco rate [redacted] rate to compare Palmco / [redacted]

dec $360.91 2560 $0.14098 $0.09770 144%

jan $419.00 2455 $0.17067 $0.09770 175%

feb $465.28 1689 $0.27547 $0.09770 282%

march $691.00 2484 $0.27856 $0.08770 318%Desired Settlement: Requesting a total credit of $1274 to bring the charges in line with prevailing market rates at the time of billing.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 8/**/2014. As a courtesy we re-reviewed [redacted]’s account. We offered [redacted] a credit in the amount of $167.86 toward his account for the billing cycles of 11/**/2013 through 3/**/2014. This credit would be in addition to the credits that he had already received in the amounts $98.20 on 2/*/2014, $67.56 on 2/**/2014, and $273.24 on 4/*/2014, bringing his total credit amount to $606.86. This would void out previous credit of $139.19 offered on 8/**/2014. However, [redacted] did not accept our offer and ended the call. At this point, it appears that [redacted] is unwilling to work with us in achieving a resolution.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled her account in PALMco's service on 9/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s account on 10/**/2011.

After receiving PALMco’s service for eight months, on 5/**/2012, we received an inbound drop request for [redacted]’s account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco’s service on 6/**/2012. During the time [redacted] initially received PALMco’s service, we did not have any contact with her.

After a year of not receiving PALMco’s service, [redacted] contacted our office on 6/**/2013 and completed a TPV recording to enroll in our service for a second time. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s account on 7/**/2013.

After receiving PALMco’s service for seven months, on 2/*/2014, we received a call from [redacted] regarding their account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. As a courtesy, we offered to review [redacted]’s account for a courtesy credit. [redacted] could not remain on the phone at the time, so we advised him that we would review his account and give him a call back. Later on 2/*/2014, we called [redacted] back regarding our credit review, but were unable to reach him at the time, so we left a message. Upon review, we offered [redacted] a courtesy credit in the amount of $49.10 toward the account for the billing period of 12/**/2013 through 1/**/2014, which would be applied to the account.

On 2/*/2014, we received a call from [redacted] regarding their account. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted]’s account for a revised courtesy credit, which voided the credit of $49.10 offered on 2/*/2014. Upon review, we offered [redacted] a revised courtesy credit in the amount of $98.20, toward the account for the billing cycle of 12/**/2013-1/**/2014, which was applied to the account.

On 2/**/2014, we received an inbound drop request for [redacted]’s account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco’s service on 3/**/2014.

On 2/**/2014, we received a call from [redacted] regarding their account. We reminded [redacted] that they signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a courtesy in addition to the credit they received on 2/*/2014 in the amount of $98.20. Upon review we offered [redacted] a credit in the amount of $67.56, towards their account for the billing cycle of 1/**/2014 through 2/**/2014, which was sent in the form of a check. As an extended courtesy, we offered to review [redacted]’s final bill if he was unhappy with it. [redacted] understood and the call was ended.

On 4/*/2014, we received a call from [redacted] regarding their final bill. As a courtesy, we reviewed [redacted]’s final bill for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $273.24 for the billing cycle of 2/**/2014 through 3/**/2014, which was sent in the form of a check. [redacted] understood, and the call was ended.

We spoke to [redacted] on 8/**/2014. We reminded [redacted] that he signed up for a variable rate with no guarantee of savings. As a courtesy we offered [redacted] a credit in the amount of $138.19 toward his account for the billing cycles of 11/**/2013 through 3/**/2014. This credit would be in addition to the credits that he had already received in the amounts $98.20 on 2/*/2014, $67.56 on 2/**/2014, and $273.24 on 4/*/2014, bringing his total credit amount to $577.19. However, [redacted] did not accept our offer and ended the call.

Contrary to [redacted]’s complaint, PALMco does not arbitrarily increase our rates. PALMco values all of our customers and do our best to provide quality service. [redacted]’s account was enrolled in PALMco’s service upon recording a TPV. In addition to agreeing to the terms of PALMco’s service when initially recording the TPV, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The credit proposed by Palmco is inadequate in light of the 317% price increases they affected on the account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Palmco's credit adjustment is too low, it only covers 50% of their overcharges. Palmco has overcharged my account by $1063 total ($110 in Dec, $179 in Jan, $300 in Feb and $473 in March). I have explained this to the Palmco representative when they called me the first time. However, after my Revdex.com complaint they called me a second time with the same offer. I told them that I am willing to accept a reasonable adjustment to the account. They do not appear to be serious.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULT

In response to his rebuttal, we spoke with [redacted] on 9/10/2014. As an extended courtesy, we offered to review his account for an additional credit. Upon review, we offered [redacted] an additional credit of $167.86. This is in addition to the credit of $439.00, which has already been applied to his electric account. In total [redacted] has been offered credits totaling $606.86. At this point, it appears [redacted] is unwilling to work with us. We have made a serious offer, but [redacted]’s requests are not reasonable. We kindly ask that the Revdex.com close this complaint.

As stated in our original response[redacted] and [redacted] were informed more than once that PALMco offers a variable rate with no guarantee of savings, upon completion of TPVs when their accounts were enrolled and then re-enrolled in our service on 09/**/2011 and 06/**/2013, respectfully. Subsequently, upon each enrollment, welcome packets regarding enrollment ion PALMco’s service were sent to [redacted] and [redacted], including the fact rates are variable and savings are not guaranteed.

Please let us know if the Revdex.com would like any further information.

Thank you

[redacted]

Review: I DID NOT GIVE THIS COMPANY PERMISSION TO CHARGE MY NJ GAS ACCOUNT I'M AM DISABLE AND THEY CHARGE HIGH CHARGES TO MY ACCOUNT AND I NEVER SIGN NO CONTRACT WITH THEM THIS COMPANY IS TAKING ADVANTAGE OF THE ELDERLY AND THE DISABLE SOMETHING HAS TO BE DONE PLEASE HELP USDesired Settlement: I NEVER HAD MY GAS BILL HIGH LIKE THAT I'M LOW INCOME PERSON AND I DON'T LIKE GETTING TAKEN ADVANTAGE OF THANK YOU

Business

Response:

Hello Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 5/**/2014. We reminded [redacted] of the courtesy credit offered on 4/**/2014 of $176.93. Furthermore, we reminded [redacted] of the courtesy credit check takes 30 days to process.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] and [redacted] enrolled their gas account in PALMco’s service on 4/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] and [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] and [redacted]’s gas account on 6/**/2013.

After receiving PALMco service for over six months, for the first time, we spoke to [redacted] on 1/*/2014 regarding her account. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of NJNG to schedule an end date. [redacted] understood, thanked us and the call was ended. Per the determination of NJNG, [redacted] and [redacted]’s account ended on 3/**/2014.

On 3/**/2014, [redacted] called regarding her cancellation. We advised [redacted] that per the determination of NJNG, their electric account was scheduled to end on 3/**/2014. [redacted] understood, thanked us and the call was ended.

We spoke to [redacted] on 4/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $176.93 for the billing cycles of 1/**/2014 – 3/**/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.

On 5/*/2014 and 5/**/2014, [redacted] called us in regards to her courtesy credit check. We advised [redacted] that it would take 30 days to process and send her courtesy credit check. [redacted] understood, thanked us and ended the call.

Contrary to this complaint, PALMco doesn’t take advantage of elderly customers or customers with disabilities. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Palmco comes around and offers lower rates on your energy bill to people who not know any better. It sounds good. But in reality they start off making the bill slightly cheaper for maybe a month and after that month they bill would increase around 100 or $200 in only 3 months palmco has charged me $331.75 extra on my bill smh. My electric use for me and a 10 yr old is only around $75-$120 a month . I would NOT recommend PALMCO services to any one it's a complete scam/rip off. If these energy saving guys come to your door don't open it. Its all lies

I live in South Jersey. I was not home. Apparently the marketing person spoke with a aquaintance/worker at my house who was able to sign a contract and change gas companies without my knowing or authorization! I came accross a "contract" 2 weeks later on a pile of papers. I am fuming and will continue to encourage complaints against this company and it's scamming tactics. In addition I have made a complaint against the marketer. What kind of business lets someone visiting your home change your accounts and services!!!

Review: We were using Palmco company and the bills from dec, Jan & Feb were out of control.. Those bills were around $800 each.. After the first bill we restrict the use to minimum and still got the same amount.. We are aware that the rates are variable but that was insane.. Our regular winter bill was between 200 - 300 max due that we owned wood pellets stove but not even with that our bill was lowerDesired Settlement: I was not be able to pay those bills in full because I don't have that amount of money, I am asking to do a billing adjustment.

Business

Response:

Hello[redacted]

Regarding case **; [redacted]

RESULTS

In response to this complaint, we spoke with [redacted], [redacted]’s son, on 4/**/2014. As a courtesy, we offered to review [redacted]’s electric account for any potential credit. Upon review, we offered [redacted] a credit of $348.25 for billing cycles 12/**/2013-3/**/2014, which will be mailed in the form of a check. [redacted] was satisfied, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 6/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric and gas accounts on 8/**/2013.

Since enrolling in PALMco’s service, we have not had any contact with [redacted].

On 1/**/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s electric and gas accounts ended on 3/**/2014.

We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco does the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: In late July A Palmco Power agent was going door to door in my neighborhood he promised that by switching to Palmco as my electric supplier that my monthly electric bills would have a fixed rate usage(kwh) of 0.0872 I was told that a confirmation would be sent but at no time did I receive any documents verifying these terms or that my usage rate(kwh) could be tripled in just one month. My previous rates with Palmco Power where 8/**-10/**-0.0872(kwh),10/**-11/**-0.0872(kwh),11/**-12/**-0.1085(kwh),12/**-1/*...⇄ current usage rate 1/**-2/**-0.2985(kwh).

Thanks for helping me look into this matter,

Home Phone ###-###-####

Cell Phone ###-###-####

Pepco account # [redacted]Desired Settlement: I would like to pay the rate I was guaranteed 0.0872 per(kwh)

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted] – [redacted]

RESULTS

We attempted to contact [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted]’s electric account was enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet was mailed to [redacted] that included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 08/**/2013.

After servicing [redacted]’s account for more than six months, on 03/**/2014, [redacted]’s wife, [redacted] contacted our office in regards to their bill. We reminded [redacted] that she had signed the agreement authorizing the enrollment with PALMco, and it states that rates are variable with no guarantee of savings. [redacted]’s wife requested that their account be cancelled, which was processed promptly and without penalty. We advised her that it’s up to their utility to determine their service end date. [redacted]’s wife, [redacted], understood and the call was ended. Per the determination of Pepco, [redacted]’s electric account is scheduled to stop receiving PALMco’s service on 03/**/2014.

Contrary to [redacted]’s wife, [redacted]’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following his enrollment in our service. PALMco does inform customers that they have enrolled in a variable rate plan. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Charges/fees far above stated going rate for KWH/power...customer service none existent/unavaiable.Desired Settlement: Correct charges for current and past months bill.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. We reminded [redacted] that per the determination of PPL, his account ended on 2/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a new courtesy credit. Upon review, we offered him a new courtesy credit of $93.06 for the billing cycle of 1/**/2014 – 2/**/2014, which will be mailed in the form of a check. [redacted] thanked us and the call was ended. This will void the previous credit of $39.93 offered on 2/**/2014. [redacted] accepted the offer, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 6/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s account on 7/**/2013.

On 1/**/2014, we received an inbound cancellation request. Per the determination of PPL, [redacted]’s account ended on 2/**/2014.

After receiving PALMco service for over seven months, for the first time, we spoke to [redacted] on 2/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that per the determination of PPL, his account ended on 2/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered him a courtesy credit of $39.93 for the billing cycle of 1/**/2014 – 2/**/2014, which will be mailed in the form of a check. [redacted] thanked us and the call was ended.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I stupidly signed up for Palmco Energy's electric service on Friday Feb. [redacted], 2014. A representative came to my door and said he was not going to sell my something. Obviously he was. He told me that their electric service rates were lower than what I currently had after asking to see my latest power bill. I signed, THEN looked the company up online and saw it was a scam. I told the rep. who was outside selling my neighbor the same garbage to cancel my service then and there. I was told I had to fill in and mail the notice of cancellation sheet he gave me. I filled it out and mailed it that night. The following Monday, I emailed their customer service address saying I had already mailed my notice of cancellation which they should be receiving in 1 or 2 days and to please cancel my service immediately. I received a reply email saying they were sorry to hear I was cancelling and to give them my information (name, address, phone, energy service provider, and utility account number). I emailed them back all the info that was asked of me. I then get a call from their company saying they wanted to know my reason for my email. Their hours of operation from M-F in Eastern Standard Time are 8:00am-4:45pm (pretty shady). I work during the day and those hours don't work for me. I have tried calling during the day and I have either been kept on hold or an automated message stated that their office was currently closed even when it was during their office hours. I have left voicemails stating I want verification that my account has been cancelled, I receive calls that I'm unable to answer, and then they leave me voicemails stating I need to call them in regards to my previous voicemails. It's an endless cycle of run-arounds. They prevent you from cancelling to keep you on the hook. As of now, I'm trying to get a lawyer or some type of legal assistance to help me in this matter. Don't get scammed by these people! Palmco Energy/Palmco Power. BEWARE!Desired Settlement: I would simply like my account/service to be cancelled like I have been trying to do for almost 3 weeks now without fee. That's all I ask, that's all I need. Thank you.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we will not be enrolling [redacted]’s account, per his emailed request. [redacted]’s account was not processed for enrollment and he will not be penalized for cancelling as PALMco has no termination fees.

BACKGROUND INFORMATION

Prior to receiving this complaint, we received [redacted]’s enrollment information on 3/*/2014 authorizing his enrollment with PALMco. However, we received an initial email on 3/*/2014 and follow up emails on 3/*/2014 and 3/**/2014 requesting we not enroll his account with PALMco. Per [redacted]’s request, PALMco did not enroll his account with our service. Going forward, [redacted] will not be a customer of PALMco.

Contrary to this complaint, PALMco does not scam customers as [redacted] alleges. PALMco does the best we can to provide customers with quality service.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Palmco advertised a 6 cent per kilowatt hr. price. I wanted to save some money and switched to them. My November and December **13 bills were billed at the 6 rate. January it went up to 9. then March it jumped to 27 cent per kilowatt. April was 27, May was 18, June is 26. I called as soon as I found out how much they were charging me to cancel my service but was told it could not cancel until next billing cycle which is July *. I complained about the price and they offered me $150 in rebate. I stated very clearly that I did not believe that was enough and I could not pay the bill. I talked to several different people at [redacted] over several different days. The [redacted] representatives agreed that the price was ridiculous and urged me to switch. One representative from [redacted] urged me to report to the Revdex.com, [redacted], and my congressmen, which I have done. He also pointed out that Palmco does not have my signature on any agreement. The Palmco welcome packet did not explain the variable rate clearly or completely. I did not understand fully what Palmco had planned for my account and was NEVER told to expect a 450% increase. Palmco was unclear, deceptive, and very confusing about their rates.Desired Settlement: I would like to be charged the same price I would have been charged had I never switched to Palmco which was 7 cents per kilowatt. I would like my power to remain on while this is being resolved.

Business

Response:

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 6/**/2014. We reminded [redacted] that she agreed to variable rates with no guarantee of savings. We advised [redacted] that per the determination of [redacted], her electric account is scheduled to end on 7/*/2014. As an extension of our good faith, we offered to re-review [redacted]’s account for any additional courtesy credits. Upon review, we offered [redacted] an additional courtesy credit of $260.66 for the billing cycles of 3/*/2014 – 6/*/2014. Previously, we issued a courtesy credit in the form of a check for $159.08. Including today’s credit and the previous credit, the total courtesy credit given to [redacted] is $419.74. In addition, we offered to review [redacted]’s final bill should she be unhappy with it. [redacted] understood and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] contacted our office to enroll her electric account in PALMco’s service on 9/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/*/2013.

After receiving PALMco’s electric service for eight months, on 6/*/2014, [redacted] called us in regards to her electric account. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $159.08 for the billing cycles of 4/*/2014 – 5/*/2014. We advised [redacted] on the cancellation process. [redacted] understood and ended the call.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead customers. [redacted] authorized her enrollment in PALMco’s service upon recording a TPV. In addition to agreeing to the terms of PALMco’s service when initially recording the TPV, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

We apologize to [redacted] for any hardship she may have experienced due to the increases in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and we do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

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Review: Palmco Sales Representative [redacted] enacted a sales agreement with a person living in my home that was not authorized to make changed to my utility accounts, resulting in utility bills totaling $1098.54. Upon calling Palmco A customer service representative stated they would make no adjustments or credits. I have canceled my account with this company but want to make public awareness of their unethical practice of signing up accounts without the account holder present.Desired Settlement: I do not feel I should be responsible for charges on an account that I did not authorize a change to.

Business

Response:

Regarding case #[redacted]; [redacted]

RESULTS

In response to this complaint, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] in hopes of reaching an amicable resolution to this matter.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 11/**/2013. Shortly thereafter, a welcome package was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 1/**/2014.

On 4/**/2014, [redacted] called us in regards to his accounts. We advised [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of his accounts, which was processed promptly and without penalty. We advised [redacted] of the cancellation process. [redacted] understood and ended the call. Per the determination of PSE&G, [redacted]’s gas and electric account are scheduled to end on 6/**/2014 and 5/**/2014, respectively.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead nor scam customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

[redacted] has only received three bills from PALMco so far. The first two bills were charged at a rate that was below the PSE&G’s rate and his third bill was charged at competitive rate.

Please let us know if the Revdex.com would like any further information.

Thank you.