PALMco

Review: They billed me 844.76 and I would like a refund I can not afford to pay this bill and I have a shut off notice for this monthDesired Settlement: I want a refund they billed me 844.05 and I think this is no accurate and I want something done I need someone to contact me regarding this matter at [redacted]

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 03/**/14. We informed [redacted] that for her bill in question, PALMco charged her at a rate lower than that of her utility and altogether for her gas and electric account the total charges were $619.17. We advised [redacted] that it seems she must have a past due balance on her account, resulting in charges she’s concerned about. [redacted] seemed to understand, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information related to her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 12/**/2013 and her electric account on 11/**/2013.

After servicing [redacted]’s accounts for less than 3 months, on 01/**/2014, we received an inbound cancellation request from [redacted]’s utility. This request was processed promptly and without penalty, and per the determination of [redacted], her gas account stopped receiving PALMco’s service on 03/**/2014 and her electric account stopped receiving PALMco’s service on 02/**/2014.

On 03/**/2014, we received a call from [redacted] in regards to her charges. [redacted] informed us that her charges seem high, we informed [redacted] that she was charged based on her usage for the bill in question and at a rate lower than that of her utility. We also informed her, per the determination of [redacted], her gas account stopped receiving PALMco’s service on 03/**/2014 and her electric account stopped receiving PALMco’s service on 02/**/2014. [redacted] seemed to understand and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I selected this alternate energy supplier thinking this company would have comparable rates with my local energy supplier. The rates started at .04/ killowatt ..they went to .09/killowatt last month and my current bill I received they raised them again to .27785/killowatt ... While my local energy supplier (Meted) charges .0775/killowatt . (1/4 of Palmco's rate) I talked to [redacted] at Palmco who just explained the rate changes everyday. Which doesn't answer my question because Meted customer service said rates should have went down because demand is down at this time. I cancelled my Palmco contract and am changing back to Meted which they said wouldn't happen until June [redacted].Desired Settlement: I would like the difference between their current rate and last months rate refunded to me. They charged me for 684 Kwh

Business

Response:

Regarding case #[redacted], [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 5/**/2014. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of Metropolitan Edison, his account is scheduled to stop receiving PALMco’s service on 6/*/2014. As a courtesy, we offered to review [redacted]’s account for a courtesy credit. Upon review, we offered [redacted] a courtesy credit in the amount of $53.25 towards his account for the billing cycle of 4/*/2014-5/*/2014, which will be sent in the form of a check. As an extended courtesy, we offered to review his final bill. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled his account in PALMco’s service on 10/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 12/*/2013.

After receiving PALMco’s service for five months, on 5/**/2014, we received a call from [redacted] regarding his account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of his account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of Metropolitan Edison to schedule an end date. [redacted] understood and the call was ended. Per the determination of Metropolitan Edison, [redacted]’s account is scheduled to stop receiving PALMco’s service on 6/*/2014.

Please let us know if the Revdex.com would like any further information

Thank you.

Very shady business came knocking on my door asking me to sign an authorization form. I at first was under the impression that it was for lower rates on my already existing electric bill I was mislead. This was to switch over to Palmco energy. NOT COOL I am happy with [redacted] and will not switch over. Don't be fooled by Palmco it is a shady company.

Review: Palmco assured me that their rates will remain competitve after the initial intro rate. They were double the highest rate!Desired Settlement: I want my money back!

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case [redacted]:

RESULT

In response to this complaint, we spoke to [redacted] on 9/**/2013. As a courtesy we offered to review [redacted]’s account for a possible courtesy credit. Upon review, we offered [redacted] a credit of $174.27 for the 6/**/2013-8/**/2013 cycles which will be mailed in the form of a check. [redacted] was satisfied and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 12/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 12/**/2012.

After seven months of service, [redacted] called us on 7/**/2013 to request that his electric account be canceled. This request was processed promptly and without penalty. [redacted] thanked us and the called was ended. Per the determination of PP&L, [redacted]’s electric account ended on 8/**/2013.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: Please, beware! Do NOT let PALMCO company lure you into switching to their services! They are crooks thugs and thieves. Dozens of customers filed complaints with Revdex.com, with other public services organizations and an all over the Internet. The company knowingly deceives their customers using a simple scheme: they aggressively promote a comparatively low rate and then increase the price dramatically.

Here, what happened to me?

Before Palmco, I was many years with the [redacted] (their rate was 8 cents/kW in July 2015). Palmco charged me 7 cents/kW (August, September) and then they charged 10.8 cents/kW (October, November) and then they charged 24.9 cents (December, January).In other words, there was 3.6 fold rate increases. I called immediately to cancel the service. No need to say I spent a lot of time on hold. The representative informed me that they have a right to increase the rates when they consider necessary. Moreover, even though I called immediately they kept charging me the highest rate for the next billing cycle because this is how they operate.

I believe that they have to re-calculate my last two bills with the rate of 10.8 cents/kW. The price of 24.87cents/kW is outrageously high! I compared this rate to the rates of other companies available on the Internet and the Palmco rate is absolutely unreasonable!

My total bill from Palmco for last two months at a rate of 24.9 cent/?W is $1263.

(For December: 2075kW*$0.2487=$516, for January 3006kW*$0.2487=$747)

After I called them 3 times, on January [redacted] (ref.# [redacted]), on January [redacted] (ref. #[redacted]), and on January [redacted](ref.# [redacted]) Palmco sent me back only

$248.09. So, after this credit, I am still supposed to pay them $1015.

But if they charged a reasonable rate of 10.8cents/kW the total bill for two months would have been $549(5081*$10.8=$549).

So, I believe that Palmco owes me additional $466 ($1015-$549=$466).

I hope my explanations of charges are clear and convincing.

I believe that such practice is shameful and criminal in America. Palmco is getting rich by deceit and lies. They must not be allowed to continue to make profits by further implementation of their dirty schemes.

Business

Response:

Regarding MD Revdex.com Case # [redacted]; [redacted] RESULTS In response to this complaint, we spoke with [redacted] on 3/**/2016. We reminded [redacted] that he agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service. We also advised [redacted] that per the determination of [redacted], his electric account stopped receiving PALMco’s service on 1/**/2016. As a courtesy, we offered to review [redacted] account for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $151.83 for the billing cycles of 11/**/2015 – 1/**/2016, which will be sent in the form of a check. In addition to the previous credits of $248.09 already given to [redacted], the total combined credit will amount to $399.92. [redacted] accepted our offer, thanked us, and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 6/*/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. On 7/**/2015, we received [redacted] signed supply agreement further confirming his understanding of PALMco’s service. PALMco began servicing [redacted] electric account on 7/**/2015. Before PALMco began servicing his account, we spoke with [redacted] in regards to his welcome package on 6/**/2015 and 7/**/2015. In these conversations, [redacted] was advised of his introductory rate and was reminded that PALMco offers a variable rate with no guarantee of savings. Additionally, we advised [redacted] that PALMco has neither long term contracts nor cancellation fees, and we advised him on what to do with the paperwork contained within the welcome package. Lastly, [redacted] was provided details on PALMco’s Senior Citizen discount program, which he could opt into following his second billing cycle. We spoke with [redacted] on 12/**/2015. [redacted] was reminded that he enrolled his accounts in PALMco’s service at a variable rate with no guarantee of savings. [redacted] inquired about a payment plan, which we explained would have to be addressed with his utility, [redacted]. As a courtesy, we offered to review [redacted] account for potential credit. Upon review, we offered [redacted] a credit of $64.32 for billing cycle 11/**/2015 - 12/**/2015, which was applied to his account. [redacted] requested the cancellation of his account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted] account stopped receiving PALMco service on 1/**/2016. On 1/*/2016, we spoke with [redacted] regarding their account. We reminded [redacted] that their account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a recorded TPV. As a courtesy, not customary for cancelled accounts, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we extended another courtesy credit of $37.35 for billing cycle 11/**/2015 - 12/**/2015, which was mailed in the form of a check on 1/**/2016. This credit was in addition to the credit received on 12/**/2015, making their total credit $101.67 for billing cycle 11/**/2015 - 12/**/2015. [redacted] thanked us and the call was ended. We spoke with [redacted], [redacted]’s granddaughter, on 1/**/2016, in regards to [redacted] account. [redacted] requested to speak with a senior representative. We obliged [redacted]’s request. As a courtesy, we reviewed [redacted] account. Upon review, we offered [redacted] a credit of $**6.42 for billing cycle 12/**/2015 - 1/**/2016, which was mailed in the form of a check. [redacted] was satisfied with the credit, thanked us, and ended the call. On 3/1/2016, we spoke with [redacted] in regards to his PSC complaint. We advised [redacted] that per the determination of his utility, [redacted], his account stopped receiving PALMco’s service on 1/**/2016. As a courtesy, we offered to re-review [redacted] account. Upon review we offered him an additional credit of $46.61 for billing cycles 11/**/2015 - 1/**/2016, which would have brought [redacted] total credit to $294.50. However, [redacted] declined our offer and the call was ended. Contrary to this complaint, PALMco does not deceive or scheme our customers. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. In his complaint, [redacted] insinuated that a representative of ours told him PALMco charges rates as high as it wants and charges whatever it pleases. No such statement was ever made to [redacted]. During conversations with him, our Customer Service Specialists advised [redacted] that PALMco provides variable rates that fluctuate with no guarantee of savings. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ I did not receive yet $151.83. I will be satisfactory after I receive money, and only then the matter will be resolved.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

REBUTTAL In response to this rebuttal, we spoke with [redacted] 03/**/2016. We advised [redacted] that the check for $151.83 was processed and sent out on 03/**/2016. We encouraged [redacted] to contact our customer service office once he has received the check so we can notate his account and confirm that he received the check. [redacted] thanked us and the call was ended. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a 1 yeaar rate at 7.2 kwh - now I'm being billed at 17.2 cents - the lady said I was not LOCKeD into that rate and it switches automaticalloy after 4 months. I told her the salesguy that I spoke to said it was for 2 years. I had her cancel my electric supply from them.Desired Settlement: Full credit for kwh used at the 7.2 rate

Business

Response:

Hello [redacted] and the Revdex.com, Regarding case # [redacted]; [redacted] RESULTS In response to this complaint, we attempted to contact [redacted] on 07/**/2015 and 07/**/2015 but were only able to leave messages. We will continue to reach out to [redacted] in hopes of reaching an amicable resolution to this matter. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 10/**/2014, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 11/**/2014. On 07/**/2015, after receiving PALMco’s service for more than seven months, we received a call from [redacted] in regards to his account. We reminded [redacted] that he enrolled his account in PALMco’s service at a variable rate plan with no guarantee of savings and that PALMco has no long term contract and no cancellation fees. [redacted] requested his account be cancelled. This request was processed promptly and without penalty. We advised [redacted] that it’s up to his utility, National Grid, to determine his service end date. As a courtesy, we offered to review [redacted]’s electric account for a potential courtesy credit. Upon review, we extended [redacted] a total courtesy credit of $22.52 towards his account for the billing period 04/**/2015 – 06/**/2015. We advised [redacted] that this courtesy credit would be applied to the supply portion of his bill as a credit. [redacted] understood, thanked us and the call was ended. Per the determination of National Grid, [redacted]’s electric account is scheduled to stop receiving PALMco’s service on 07/**/2015. Contrary to this complaint, [redacted]’s electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording on 10/**/2014. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any displeasure he may have experienced due to the increases in his bills. PALMco values all of our customers and potential customers, and we do our best to provide quality service. Please let us know if you would like any further information. Thank you.

Review: I made the mistake of signing up months ago with Palmco on a variable rate when it was $4 per MCF. I received a bill in October for Septembers useage for $369. I called to cancel service or lower the MCF to market rate of $5, they refused and told me that I'm stuck with them for another billing cycle. I have been trying to get out of this jam and they stuck it to me for the another $899!Desired Settlement: Lower the rate to fair market value and cancel me as a customer. There is a reason why they are being sued for deceiving consumers. It's a real shame when the supervisor says she's paying $5 per MCF and they are handcuffing and gouging customer at $16 per MCF!

This place needs to be reported and shut down

Business

Response:

Regarding ID# [redacted], [redacted] RESULTS In response to this complaint, we spoke to [redacted] on 12/**/2014. [redacted] requested information in regards to the time his utility took to determine his service end date. After we provided him with this information, [redacted] requested an additional review on his account. As an additional courtesy, we reviewed [redacted] account for an additional courtesy credit. Upon review, we advised [redacted] that we will be sending him an additional courtesy credit of $48.62 towards his account in the form of a check. Altogether, we extended [redacted] a total courtesy credit of $287.73 towards his account for the billing cycle 10/**/2014 – 11/**/2014. [redacted] accepted our offer, thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s two gas accounts ending in -[redacted] and -[redacted] were enrolled in PALMco’s service on 3/**/2014, upon completion of a recorded TPV. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account ending in -[redacted] on 3/**/2014 and account ending in -[redacted] on 4/*/2014. After receiving PALMco’s service for almost seven months, on 10/**/2014, we received a call from [redacted] regarding his account ending in -[redacted]. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We advised [redacted] to contact his utility with any question regarding his usage. [redacted] requested the cancellation of his accounts, and we advised [redacted] we would process this request promptly and without penalty. As a courtesy, we offered to review [redacted]’s account for potential credit. Upon review we offered [redacted] a credit of $58.97 for billing cycles 9/**/2014-10/**/2014, which was applied to his account. [redacted] seemed satisfied with the credit, thanked us, and the call was ended. On 11/*/2014, before we could process [redacted]’s request to cancel his accounts, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s gas account ending in -[redacted] stopped receiving PALMco’s service on 11/**/2014 and account ending in -[redacted] ended service with PALMco on 11/**/2014. We spoke with [redacted] on 12/*/2014, regarding the cancellation of his accounts. [redacted] questioned the different end dates on his accounts. We reminded [redacted] that these are two separate accounts with two separate meters and that the end dates are determined by his utility, [redacted]. As a courtesy we offered to review [redacted]’s account for a potential additional courtesy credit. Upon review we offered [redacted] a credit of $88.56 for billing cycles 10/**/2014-11/**/2014, which would be mailed in the form of a check. [redacted] acknowledged and the call was ended. On 12/*/2014, we spoke with [redacted] regarding a re-review of his account. Upon review, we offered [redacted] a credit of $239.11 for billing cycles 10/**/2014-11/**/2014 on his gas account ending in -[redacted], which will be mailed in the form of a check. This will void out the previous credit of $88.56 offered on 12/*/2014. [redacted] advised us that he would follow up with our office the following day and ended the call. However, [redacted] did not return our call but instead we received this Revdex.com complaint. Contrary to this complaint, PALMco did not refuse to cancel [redacted]’s account, his account was processed for cancellation promptly and without penalty. Additionally, his account was reviewed and a courtesy credit was issued towards [redacted]’s account. [redacted] agreed to a variable rate plan with no guarantee of savings. PALMco values all of our customers and do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for getting involved and following up with my complaint. I'd like to first start off by stating that I was never thankful or satisfied with their offer. I was turned away several times by [redacted] the supervisor when I originally complained and only contacted after I posted on social media afterwards by [redacted]. I thanked [redacted] for her efforts but our last conversation she told me she was to be disciplined for going back to customer relations team and asking for more credit. I felt bad for her and told her not to risk her position over a customer that she doesn't know. She understood my frustrations and listened.They offered me originally $88.56, then another increase and finally said they can not offer anything more then $287.73 credit. I made the mistake and caught it late in October about the crazy $16 per MCF. I said I would pay for my mistake for the month of October but do not feel I should be responsible to be paying that outrageous amount.I immediately cancelled service on 10/**/14 but they handcuffed me for another month (Nov) at $16 per MCF which I used 41 MCF. I begged to have service expedited and switched over to new supplier or to at least lower my MCF to market rate which [redacted] told me is based off [redacted] and is at 4.3MCF. That compensation is a drop in the bucket at a rate of 8.98 per MCF which is more than double the market. If they can offer new customers below rate value, why couldn't they adjust mine for the last month knowing I wanted out? There was no negotiating, it's the numbers they came back with. I was not satisfied with their offer. I asked to do what was right and lower my MCF to market, which never happened.Please feel free to contact me if you have any questions.Thanks in advance,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have been out of town and did see I had a few missed calls and messages left by the same person that told me she was to get disciplined for helping me, [redacted]. I wouldn't make this up, she told me that the last time we talked.I have been going back and forth with the supplier (PALMco) and the distributer ([redacted]). They blame each other and I'm the guy in the middle that gets stuck with this outrageous bill. Though they did do a partial compensation, I still am being billed twice the amount of any other gas supplier.I asked Palmco to match their introductory rate as I was forced to wait an extra billing cycle. I do not feel like I should be responsible to pay their astronomical rates, when I called a month in advance to cancel their services. [redacted] the supervisor confirmed that she did expedite the cancellation, misleading me to believe that it service would be transferred with new supplier. PALMco do whats right and adjust my last months rate to your introductory rate or at least the market rate. Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello Revdex.com,Regarding ID # [redacted]; [redacted]As an update to this rebuttal, we spoke to [redacted] on 12/**/2014. In addition to the previous credits already given, we offered [redacted] a [redacted] gift card in the amount of $75.00. [redacted] accepted the gift card offer, and the call was ended. Please let us know if the Revdex.com would like any further information.Thank you.

Review: Palmco since May 2013 has been charging $80.00 on our [redacted] bill and I was not aware because the amount on the bill did not seem as much, but now on the bill of April they are charging us $963.70 and we do not understand why. I had went to my local [redacted] office and told them to cut it off but I am shocked to see this amount on my bill.Desired Settlement: I do not want Palmco as a energy provider since we already pay [redacted] and I want that charge of $963.70 to be taken out.

Business

Response:

In response to this complaint, we spoke to [redacted] on 4/**/2014. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s gas and electric accounts for a potential courtesy credit. Upon review, we offered [redacted] a total credit of $61.72 for the billing cycle of 3/**/2014-4/*/2014, which will be mailed in the form of a check. As a further courtesy, we offered to review [redacted]’s next bill, should he be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’ electric and gas accounts were enrolled in PALMco’s service on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 3/**/2013 and gas account on 4/**/2013.

While servicing his account for over a year, PALMco had no contact with [redacted].

We apologize to [redacted] for any hardship he may have experienced due to the increases in his bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because[I want Palmco to adjust the 963.70 since I have never been charged like this before and it is not fair that all this time they have been charging me for service I never got from them. My bills have never reached that Amount in all the time I had [redacted]. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called back Palmco on 5/**/14 and spoke to a customer service representative. After being on the phone with her for 30 minutes she tried to give me a credit for $214 which I do not accept because they are charging me $964. Palmco states that I am being charged this amount for my Gas usage but yet there is no proof of that I used that amount of Gas for that time period. In the end when I told the representative that I was not satisfied she was giving me an attitude over the phone and she was raising her voice, she said if there was anything I needed and I said thank you and hung up. She stated that [redacted] never work with the consumers and that Palmco does but yet she couldn't answer me if the reading on my Gas was correct. I told the representative that I had to call or go directly to the [redacted] building to discuss this and yet again she was giving an attitude. As stated before every month I was being charged $80.00 from Palmco and now it's $964.00 and she was not helping me resolve this issue and as much as I stated that this was not fair and that I was getting frustrated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case # [redacted], [redacted]

UPDATE

We spoke to [redacted] on 5/**/2014. We reminded [redacted] that he signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $214.00 towards his account for the billing cycles of 2/*/2014-5/**/2014, which would be mailed the form of a check. However, [redacted] refused our credit offer because he wanted to dispute his usage with his utility company. We are now waiting for [redacted] to obtain his actual usage.

Please let us know if the Revdex.com would like any further information

Thank you.

Compliance

Review: I posted this on [redacted]:

PREYING RAPISTS!!!!!!!!!!!!!!!!!!!!

I have reported Palmco's atrocious business scam to BPU and will continue to report to ALL other authorities accordingly coupled with posting reviews on social media!!!!!

In review of the last 6 months of my bills:

OCT:

GAS ELECTRICITY

26 Therm @0.53307692 = $13.86 365 Kwh @ .10142466 = 37.02

NOV:

GAS ELECTRICITY

70 Therm @0.53285714 = 37.30 346 Kwh @ .137398884 = 47.54

DEC:

GAS ELECTRICITY

170 Therm @0.83441176 = 141.85 416 Kwh @.13737981 = 57.15

JAN:

198 Therm @0.83439394 = 165.21 503 Kwh @.31918288 = 123.47 (MORE THAN DOUBLED FROM THE PREVIOUS MONTH for 49 additional used Kwh)

FEB: GAS

238 Therm @2.06445378 = 491.34 (ALMOST TRIPLE FROM THE PREVIOUS MONTH for 42 additional used Therm )

FEB: ELECTRICITY

514 Kwh @ .31918288 = 164.07 ( $41 for 11 additional Kwh )

MAR: GAS

181 Therm @ 2.1915469 = 396.67 ( yet in JAN, I was charged $165.21 for 198 Therm.... WTF?!?!?!?!?!?!?)

These charges are absolutely RIDICULOUS!!!!!! I live in a 900 square ft apartment and don't even COOK... How the hell can I use $491 or $391.67 of GAS in ONE MONTH??????

When I called to report these charges I was FURTHER insulted by the Customer Service Rep suggesting I have my meter reviewed when in fact I WAS CHARGED PURPOSELY and MONETARILY RAPED BY THEIR SERVICES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Then have the nerve to debate with me about "signing a contract".... WHAT [redacted] CONTRACT???? They have reps walking around neighborhoods with a SIGN-UP FORM strongly "stating" the benefits and savings of Palmco vs [redacted] and displaying how their "rates" are FAR better than [redacted].

I was ASSURED when their "walking soldiers" rang my bell strongly and ADAMANTLY ASSURING the GREAT SAVINGS I would benefit from changing to Palmco from [redacted].....

WHAT THEY DONT TELL YOU or PROMINENTLY DISPLAY is their "variable rates".

QUINTESSENTIAL BAIT & SWITCH!!!!!!!!!!!!!!!!!!!! I'm sure if they strongly DISPLAYED "THE TRUTH", NO ONE WOULD SIGN UP!!!!!!

WHO THE HELL WOULD FREELY AGREE TO BE CHARGED TRIPLE!!!!!!!!!!!!!!!

I have NEVER been charges these ABSURD charges with [redacted]....

I have lived at my residence for 7 years and have NEVER been charged these rates with [redacted]... EVER!!! Not on the coldest or hottest days!!!! EVER!!!!!!!!!!!!!!!!!!!!!!!

How dare you prey on the vulnerable!!!!!!!!!!!!!!!!!!!!!!!!! YOU ARE DISGUSTING, HEARTLESS AND SOULLESS!!!!!!!!!!!!!!!!!!!!

I have filed a complaint with BPU and I will also file a complaint with the Revdex.com and any other organization to report YOUR DELIBERATE ABUSE and INTENTION TO PREY ON CONSUMERS

If I see any of your "walking soldiers" in my neighborhood again I will call the police and have them arrested for TRESPASSING and HARASSMENT!!!!!

I can only imagine the other vulnerable, elderly, low-income, fixed income consumers DELIBERATELY LIED TO!!!!

YOU'RE DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!! It would be my pleasure to make sure EVERYONE INVOLVED IN THIS SCAM GOES DOWN WITH THE SHIP!!!!Desired Settlement: FULL REFUND of ALL EXCESSIVE CHARGES and a LETTER of ACKNOWLEDGEMENT & APOLOGY

Business

Response:

In response to this complaint, we spoke with [redacted] on 04/**/2014. We reminded her that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. As an extended courtesy, we offered to review her accounts for another potential courtesy credit. Upon review, we extended a new courtesy credit of $388.98, $92.86 towards her electric account and $296.12 towards her gas account for the billing cycles 12/**/2013- 03/**/2014, in replacement of $296.72 previously offered on 04/**/2014. [redacted] did not accept our offer and seems unwilling to come to an amicable resolution to this matter. As a courtesy and a form of goodwill, we will go ahead and send [redacted] the courtesy credit of $388.98 in the form of a check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Palmco's response is extremely EMBELLISHED! The representative was argumentative and unwilling to LISTEN to my FACTS.

I tried several times to explain how I was BAIT & SWITCHED by the Representative that ASSURED ME OF SAVINGS.... The rep showed me a bill with [redacted] rates and stated by signing with Palmco I would SAVE MONEY.... IN NO WAY WERE VARIBALE RATES DISCUSSED, COMMUNICATED or SHARED...

The unprofessional Rep. who called me April [redacted], just kept going on about the definition of a variable rate. I in turn stressed that I was NOT provided the information regarding "variable rates" as I most certainly would NOT have agreed to being charged TRIPLE THE RATES IN 3 MONTHS.... At that time she kept stating I signed a contract and was further unwilling to LISTEN... She pretty much told me 'This is what it is, and you have to deal with it".... She did offer me $388 ( but only after I stood my ground about the BAIT & SWITCH SCAM Palmco is KNOWN FOR as it is plastered all over the internet... (refer to [redacted], [redacted] and [redacted])

According to MY calculations, I should be reimbursed $780 ( and that's at the 0.53285714 rate provided in NOVEMBER... I was charged 2.06445378 in two months later....

OCT:

GAS ELECTRICITY

26 Therm @0.53307692 = $13.86 365 Kwh @ .10142466 = 37.02

NOV:

GAS ELECTRICITY

70 Therm @0.53285714 = 37.30 346 Kwh @ .137398884 = 47.54

DEC:

GAS ELECTRICITY

170 Therm @0.83441176 = 141.85 416 Kwh @.13737981 = 57.15

JAN:

198 Therm @0.83439394 = 165.21 503 Kwh @.31918288 = 123.47

(MORE THAN DOUBLED FROM THE PREVIOUS MONTH for 49 additional used Kwh)

FEB: GAS

238 Therm @2.06445378 = 491.34 (ALMOST TRIPLE FROM THE PREVIOUS MONTH for 42 additional used Therm )

FEB: ELECTRICITY

514 Kwh @ .31918288 = 164.07 ( $41 for 11 additional Kwh )

MAR: GAS

181 Therm @ 2.1915469 = 396.67

I most certainly was NOT pleased with her "courtesy offer"! And after being bullied, berated and insulted what could I do or say since she was acting like a damn "MOBSTER LOAN SHARK"... She wasnt LISTENING to REASON....

Palmco's Rep went on to CONVINCE me of their "reputable 76 year family owned business" but quite frankly how and why should I care about a "family owned business" when they clearly dont care about charging me and "my family" TRIPLE the rates of [redacted] ( which I had for 7 years and NEVER PAID THESE RATES ).

To be honest the offer she gave me is "SHUT UP" money; certainly NOT a "courtesy". The last thing she said to me was " This is a courtesy... NO ENTITY CAN REQUIRE or DEMAND US TO DO ANYTHING FOR YOU..." Really nice customer service!

I am not alone with the complaints of Palmco and its scamming services.... And I dont understand how charging anyone TRIPLE the amount in 3 months is LEGAL?!?!?!? I live in a less than 900 sq ft apt... I work and go to school... How can I use $491 in gas in ONE MONTH?!?!?!? And, be charged TRIPLE the rates from one month another???? HOW IS THIS LEGAL and why hasnt the Revdex.com done something to STOP THIS CHARADE?! Palmco is ATROCIOUS!!! They are monetary rapists who prey on the vulnerable while CONVENIENTLY WITHHOLDING THEIR DEFINITION OF SERVICES. No one in their right mind would freely agree to be charged a variable rate that would TRIPLE THEIR BILL! Would YOU?

They claim they will send me a "courtesy check" (aka hush money ) of $388... I'll wait and see!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I honestly wasnt given a option... It was pretty much " take it or leave it ".

I'm NOT satisfied with the "offer" as I strongly feel I should be reimbursed much more BUT if they wont budge what other option do I have? As she adamantly stated " no entity could demand them to do anything for me "

I have to pay this bill by using monies allotted for other necessities ( FOOD, WATER, MORTGAGE ). So its either pay this bill or eat... Pay this bill or shower... Pay this bill or pay have shelter.... Either way, I'M SCREWED!

Because of their bait and switch scam I have a $1600+ plus bill and at risk of being without electric and gas services since I was served with a shut-off notice...

I've NEVER spent this much in a YEARS worth of [redacted] services...

Business

Response:

We spoke to [redacted] on 4/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a new credit. Upon review, we offered [redacted] a new credit of $500.00, which will be mailed in the form of a check. This will void out the previous credit of $388.98 that was offered on 4/**/2014. [redacted] accepted the offer, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I been trying to cancel my account with them for over two months now. on 12/**/2013 I called in to cancel gmy account with this PALMco energy I been trying three times since today . Then today when I called the girl hung up on me. So I wrote them an e-mail and called my lawyer and am going to see him tomorrow morning . my email I wrote to palmco was:

3:42 PM (19 minutes ago)

to customerservice, and sales of PALMco energy

I must cancel my account and service with palco energy since I can't afford to pay 3 times the price of [redacted] prices which I do with your company. Without using heat in my home my bill is over $300 . If I don't have your service I would have only been billed $47.42 and if I used my heat it would have been under $100. Ibeen trying to cancel since 12/**/2013 but no luck So I am still trying to cancel this service as of today 2/**/2014 at 3:00pm. I already called in and am now sending you an e-mail so I have it in writing for written proof in case if your a day or two late canceling this or maybe another 2 or 3 more months so I will be able to NOT pay anymore of theses high fees your company has. My [redacted] account number is [redacted] My name is [redacted], my address is [redacted]. my email is [redacted]. and my phone number is [redacted]Desired Settlement: since I canceled the first time on 12/**/2013. I want refunded the $742.87 which is the difference as of right now on 2/**/2014 the price goes up to $1,066.92 since I was charged another month, and if another month goes by then I will add that too.

Business

Response:

Hello [redacted]

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. We advised [redacted] that per the determination of PP&L, his account is scheduled to end on 3/**/2014. As a show of good faith, we offered to review his account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $61.74 for the billing cycles of 1/**/2014 – 2/**/2014, which will be sent in the form of a check. We also advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 6/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 7/**/2013.

On 2/**/2014, an inbound cancellation request was received from [redacted] for [redacted]’s electric account. Per the determination of PP&L, [redacted]’s electric account is scheduled to end on 3/**/2014.

After receiving PALMco service for over seven months, we received a call from [redacted] on 2/**/2014 regarding his account. However, [redacted] contacted the wrong department and was only able to leave a message. At this time, [redacted] also sent us an email regarding his concern. On 2/**/2014, we called [redacted] regarding his message and email. We advised [redacted] that we received an inbound cancellation request on 2/**/2014. We also advised [redacted] that per the determination of PP&L, his account is scheduled to end on 3/**/2014. [redacted] thanked us and the call was ended.

Contrary to [redacted]’s complaint, we did not receive any calls from him on 12/**/2013. PALMco values all customers and would not hang up on a customer as [redacted] alleges.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

the check they are sending my was for the wrong amount which is not enough. And I never thanked those people ever. they were just trying to get me off the phone quick and finally they hung up, since they are hard to get along with and a bad business with bad people working the phones

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

my contact hours are 10:30pm - 6am est if anyone wants to talk to me . I leave messages back too.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted]

Regarding Case # [redacted]

RESULTS

In response to [redacted]’s rebuttal, PALMco did not send the [redacted]’s a check for $14. On their previous rebuttal, the [redacted]’s indicated their final bill was never reviewed, however, PALMco did review their final bill and extended a total credit of $14.14 to the [redacted]’s. Their final bill was for the billing cycle 02/**/2014- 02/**/2014, in which they received credits in two parts, $10.21 on the first bulk check of $61.74 and $3.93 on the second bulk check of $65.65, totaling a total credit of $14.14. We attempted to reach the [redacted]’s to convey this information on 03/**/2014 and 03/**/2014 but were only able to leave messages.

We respectfully request that this case be closed.

Respectfully,

Review: PALMco advertised they always have a lower price than Columbia Gas, in January of this year they raised their rates to well over other providers. In Jan - 1.04 per ccf, Feb - 1.24, Mar - 1.4489. This is .59 to .83 cents higher than any other provider, including Columbia Gas.Desired Settlement: Be reimbursed the gross overcharging.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 3/**/2014. We advised [redacted] that per the determination of Columbia Gas, his gas account is scheduled to end on 4/*/2014. As a sign of good faith, we offered to review [redacted]’s account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $200.75 for the billing cycle of 12/*/2013 – 3/*/2014, which will be sent as a check. In addition, we informed [redacted] that we will review his gas bill should he be unhappy with it. [redacted] was understood, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled with PALMco service on 8/*/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 8/*/2013.

On 3/*/2014, we received an inbound cancellation request for [redacted]’s electric account. However, on 3/**/2014, we received a reinstatement request from Columbia Gas. We promptly submitted another cancellation request for [redacted]’s gas account, without penalty. Columbia Gas determines the end date for [redacted]’s gas account.

After receiving PALMco service for nearly seven months, for the first time, we spoke with [redacted] on 3/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel his account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of Columbia Gas to schedule an end date. [redacted] thanked us and the call was ended.

Contrary to this complaint, PALMco does not advertise nor guarantee that our rates will be lower than Columbia Gas. Additionally, [redacted] was sent all of the necessary information regarding his enrollment upon enrolling with our service. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Review: When [redacted] provided a thermostat replacement service to my mother-in-law [redacted] at [redacted] a Palmco Power rep followed the repairman into their home. My mother-in-law is 87 and my 2 sister-in-laws who live together in Affordable housing and who are receiving SSD and SSI and who are somewhat [redacted] listened to the Palmco Power rep and signed up for Palmco's program. My in-laws who had been receiving a subsidy from [redacted] and only paid $29/month listened to the Palmco rep and even though there are no soliciting signs in the neighborhood told them he was from [redacted] and got them to sign up for their program. Their first bill was $163.13 of which some was [redacted] $(98.87) and the rest yours ($69.23). My wife contacted Palmco and was able to cancel the subscription today. Monday September *, 2013. But my in-laws still have to pay $69.23 which is just not morally correct.Desired Settlement: The Palmco rep took advantage of a 87 year old woman and 2 [redacted] ladies living on a fixed income. The salesman should also be reprimanded for soliciting in the neighborhood when there were signs posted and taking advantage of the elderly and impaired. Both my wife and I would like to see them refund the $69.23 that they were supposed to be saving and do not contact them for anything anymore in the future.

Business

Response:

RESULT

In response to this complaint, we attempted to contact [redacted] on 9/**/2013 and 9/**/2013 but were only able to leave messages. Based on the concerns of this complaint, we have placed [redacted] on our internal Do Not Contact list. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled in PALMco’s service on 3/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric and gas accounts on 4/**/2013 and 5/**/2013, respectively.

After four months of service, we received a call from [redacted], [redacted]’ daughter, on 9/*/2013 in regards to the accounts. [redacted] requested the cancelation of [redacted]’ accounts which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’ electric and gas accounts have scheduled end dates of 9/**/2013 and 11/**/2013, respectively.

The alleged actions of the rep in question are 100% against PALMco policy and training. Upon further investigation, we found no other instances of noncompliant behavior by this representative. The representative in question stopped reporting to work after 6/**/2013. We have had no contact with this representative since and it is assumed he quit.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

UPDATE

In response to this complaint, we spoke to [redacted], [redacted]’ son-in-law, on 9/**/2013. As a courtesy, we offered to review [redacted]’ bills for a possible courtesy credit. Upon review we offered a credit of $2.35 towards the gas account for the 7/**/2013-8/**/2013 cycle and a credit of $13.46 toward the electric account for the 6/**/2013-8/**/2013 cycles. As an extended courtesy we offered to review [redacted]’ final bills should she be unhappy with it for any reason. We informed [redacted] that [redacted] would be added to our internal Do Not Contact list. [redacted] was satisfied and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: Palmco changed my electricity rate from .08428 for the month of [redacted] to .22685 for the month of [redacted] without notify me of the huge rate increase or explaining why the rate increased. My bill went from 116 to 347. An increase of 300% with no significant increase in my electrical use.Desired Settlement: I would like a fair market value or rate of .08 percent per kwh for any billing months with Palmco.

Business

Response:

Hello Revdex.com, Regarding PA Revdex.com Case# [redacted] - Paul H[redacted] RESULTS In response to this complaint, we will not be reaching out again to [redacted]. Upon receipt of his concerns, we had spoken with [redacted] on 12/**/2015, in which he refused our credit offer, and was not willing to work with us towards reaching an amicable resolution to this matter. We respectfully request this case be closed. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 6/**/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] electric account on 7/*/2015. On 7/**/2015, we spoke with [redacted] in regards to his account. [redacted] confirmed receipt of the welcome package. We advised [redacted] that the agreement enclosed in the welcome package could be kept for his records. [redacted] thanked us and ended the call. We spoke with [redacted] on 12/**/2015 regarding his account. We reminded [redacted] that he agreed to variable rates with no guarantee of savings when he enrolled in PALMco service upon completion of a recorded TPV. We reminded [redacted] that all the information regarding PALMco’s service was sent to him in his welcome package. As a courtesy, we offered to review his account for potential credit and would return his call the following day. [redacted] understood and the call was ended. In response to his concern, we spoke with [redacted] on 12/**/2015. As a courtesy we offered to review [redacted] account for potential credit. Upon review, we offered [redacted] a credit of $107.31 for billing cycle 11/*/2015-12/*/2015, which would be applied to his account. As an additional courtesy, we also offered to review [redacted] final bill should he be unhappy with it. However, [redacted] declined our credit offers and ended the call. Also on 12/**/2015, we received an inbound cancellation request from [redacted] utility. This request was processed promptly and without penalty. Per the determination of West Penn Power, PALMco stopped servicing his account the same day, 12/**/2015. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his bills. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you, Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau

I am not disputing their right to raise my rate to whatever rate they choose to raise it. I asked them why my rate had increased 300 percent from fair market rates. To which they would not give me any response other than what was agreed upon in the contract. My concern was I was not given any notice of the huge rate increase. I believe their actions were morally and ethically wrong and their should be laws to protect consumers from these business practice. I would argue the credit they offered would not have even covered half of the huge increase they charged me and would not have protected me from any future huge rate increases.

Thank You

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello Revdex.com, Regarding PA Revdex.com Case # [redacted]; [redacted] In response to [redacted] rebuttal, we spoke with [redacted] on 1/*/2016. We advised [redacted] that per the determination of West Penn Power, PALMco stopped servicing his electric account on 12/**/2015. Additionally, we advised [redacted] that the credit of $107.31 for the billing cycles of 11/*/2015 – 12/*/2015, which was previously offered to him on 12/**/2015, will be sent in the form of a check. As an extended courtesy, we advised [redacted] to contact our customer service line upon receipt of his final bill, should he be unhappy with it. [redacted] accepted our offer, thanked us, and the call was ended. Attached to this response, please find a blank copy of our Supply Agreement, which states our terms and conditions and was mailed to [redacted] in his welcome packet. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A PalmCo representative came to my apartment and made it appear as if they had some relationship to my utility provider [redacted]. I signed a contract to switch over my electric service from [redacted] to PalmCo. The contract they gave me left me with the ability to cancel the contract so long as I filled out a piece of paperwork that they provided and mailed it in to PalmCo. I filled out that form immediately and mailed it to PalmCo that day. Despite the fact that I had filled out, and provided them with the form, PalmCo still attempted to contact [redacted] to try and switch my service over.

Basically, they used high pressure tactics to sell me something and then ignored their own contract.Desired Settlement: I would like to ensure that PalmCo is unable to continue to engage in this behavior.

Consumer

Response:

As it turns out, I had multiple voice mails from Palmco that I was unaware of. While I still think they should have canceled the contract based on the form that I sent to them, at least they called.

Sincerely,

Review: In the summer of 2014, I was attracted to a fixed gas promotional rate from PALMCO ENERGY OH LLC (parent company is PALMco based in Brooklyn, New York) of $0.4583 per CCF. I was made aware of PALMCO's through the Public Utilities Commission of Ohio (PUCO) website where I frequently review the average and fixed rates of all PUCO providers. At the time of signing up PALMCO's promo rate was only slightly better than the $/CCF variable rates of other PUCO providers.

PALMCO's promotional rate ended after my May to June billing period. Whereupon PALMCO increased my variable rate 74% to $0.7984 per CCF for the June to July billing period. The variable rate PALMCO charged me for this period was substantially higher than the average rate other PUCO providers were charging a the time. I did not notice this increase because my usage was so low.

For six subsequent periods (July to January) PALMCO has charged me a rate of $1.4998 per CCF, 227% higher than their initial promotional rate $0.4583 per CCF. Again, the variable rate PALMCO charged me in these period was substantially higher than the average rate other PUCO providers were charging at the time, which ranged from $0.399 to $0.8940 per CCF.

The rate being charged me, as well as other consumers, are not inline with the market. Their practices are unethical and criminal.Desired Settlement: Total CCF usage over the 9 periods was ~380 CCF. PALMCO's total gas charges to me were $537.5739. If PALMCO was competitive with the variable rates (i.e. $~0.4583/ CCF) of other PUCO providers then my total gas charges for these periods would have been ~$174.154. I would like PALMCO to credit me the difference, or ~$363.4199 for the amount I have n been over billed.

I also believe PALMCO's business practices of attracting customers to sign up to a low promotional rate, then charging an exorbitant variable rate (+200% higher than the average variable rate at the time) after the promotional period ends, is highly unethical and criminal. I would like Revdex.com to work with PUCO to have them de-listed as a PUCO vendor. My concern is for fixed income OH seniors. If our seniors were subject to this type of predatory practice then the quality of life would surely be impacted.

Revdex.com rating for PALMCO is low and complaints filed are similar to mine.

Business

Response:

[redacted]

[redacted] Hello [redacted] and the Revdex.com, Regarding case # [redacted]; [redacted] UPDATEWe spoke with [redacted] on 2/**/2015. As a courtesy, we offered to re-review [redacted] account for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $17.95 for the billing cycle of 11/**/2014 – 12/**/2014, which will be sent in the form of a check. In addition to the previous credit of $94.88 already given to [redacted], the total combined credit will be $112.83 for the billing cycles of 11/**/2014 – 1/**/2015. Additionally, we offered [redacted] a $50 Restaurant.com Gift Card, which will be sent in the mail. As an extended courtesy, we offered to review [redacted] final bill, should he be unhappy with it. [redacted] seemed satisfied and ended the call. Please let us know if the Revdex.com would like any further information. Thank you. [redacted]

[redacted]

Review: I live in a 2bdrm apartment with my two kids that are 3yrs and 5 yrs. I am the only adult in my household and six months ago I called BGE and complained about Palmco Power MD LLC company billing me for gas and electric that I did not sign up for. BGE has told me multiply times that they cant do any thing about this. My current bill this month from BGE was almost $100.00. Now the bill from Palmco Power MD LLC is $275.00 that is crazy. I have called the company many times and can not ever get though. I even held on for hours hoping to talk to a person. These people are going door to door acting like they work for BGE and are scammers. I have tried to handle this myself and I'm getting no where . I can not afford to pay $275.00 extra a month for a service that I never signed up for. My kids should not have to be in the dark and cold because some company is getting over on honest people.Desired Settlement: I want them to take me off the list because I did not sing up for it and refund me my money I have two kids to take care of. Please find these people cause its not fair how they are doing honest people. I am crying everyday cause I cant afford to keep my gas and electric on for my kids because Palmco Power MD llC company s charging me $275.00 a month.

Business

Response:

Hello [redacted]

Regarding case [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on 04/**/2014. We informed her, per the determination of BGE, her gas account is scheduled to stop receiving PALMco’s service on 05/**/2014 and her electric account is scheduled to stop receiving PALMco’s service on 04/**/2014. We reminded [redacted] of the courtesy credit of $100.06 we extended to her on 03/**/2014. As an extended courtesy, we offered to review her accounts for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $132.70, $98.41 towards her gas account and $34.29 towards her electric account for the billing cycle 02/**/2014- 03/**/2014. We advised [redacted] that she will receive this credit in the form of a check. Altogether, we extended [redacted] a total courtesy credit of $232.76 towards her accounts for the billing periods 12/**/2013- 03/**/2014. We advised [redacted] to contact us for a review of her next bill should she be unhappy with it. [redacted] was happy with this resolution, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’ gas and electric accounts were enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ gas account on 09/**/2013 and her electric account on 08/**/2013.

After servicing [redacted]’ accounts for more than six months, on 03/**/2014, we spoke to [redacted]. [redacted] advised us that she didn’t enroll in our service. We informed her that her service was authorized by a [redacted] who indicated his relationship to [redacted] as her spouse, upon completion of a supply agreement on 07/**/2013. [redacted]’s requested her accounts be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. As a courtesy, we offered to review [redacted]’ accounts for a potential courtesy credit. Upon review we extended [redacted] a courtesy credit of $100.06, $60.50 towards her gas account and $39.56 towards her electric account for the billing periods 12/**/2013- 02/**/2014, which will apply to her account as a credit. [redacted] seem to understand and the call was ended. Per the determination of BGE, [redacted]’ gas account is scheduled to stop receiving PALMco’s service on 05/**/2014 and her electric account is scheduled to stop receiving PALMco’s service on 04/**/2014.

Contrary to [redacted]’ allegation, neither PALMco nor our representatives mislead nor scam customers. PALMco values all of our customers and do our best to provide quality service.

Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A couple months ago I had a representative come to our door saying they were with MetEd and they were offering these different rates to save people money on their bills. I was told that everything was switching over and felt obligated to do so and did. Well after two months of a 'normal' bill I figured out what was going on and called and canceled with Palmco. Shortly after canceling with them I was surprised when I opened my bill to find I was being charged over $900! I have listed the three bills below Nov-Dec, Dec-Jan, & Jan-Feb (the outrageous bill).

Nov-Dec 3473 Kwh @ 0.0921 the bill was $319.86

Dec - Jan 3676 Kwh @ 0.0921 the bill was $338.56

Jan - Feb [redacted]@ 0.27232233 the bill was $973.28

Why is it that my bill magically jumped up after I called and canceled? There is no reason for my bill to jump $600 dollars when I used less energy then the previous month which only cost me $338.56!

I contacted MetEd on this matter as the billing is done through them and they did everything they could. They then forwarded me to Palmco. I have been trying to call them to solve this but have not be able to connect. I just sit on hold for hours upon hours before being disconnected. Then I wrote them a email to their customer service explaining what was going on. I then received a call back and was basically bribed. They told me they would give me $100 then hung up! Really! That is not how things work, you don't call someone say I will send you a check for $100 and then hang up. That doesn't solve the problem.

I was charged $644.11 more then what I should have been charged! My bill should have only been $329.17! MetEd even agreed. I even recently saw that I was not the only person they did this too as they had so many complaints it was on the news. I even demanded a rebate from them (Palmco) for the $644.11 they overcharged me.

I have taken this to MetEd, Palmco, the local Attorney General, and even the news stations, and now I am filing with the Revdex.com! I want this resolved now!Desired Settlement: I want a rebate applied to my account for the $644.11 that I was overcharged for! When this all started I didn't mind still having to pay for the power I used but now after the run around and arrogance and incompetence of the people I have had to deal with along the way with Palmco, not to mention the stress I have had to endure because of you people. I want this settled I don't want to EVER have to deal with Palmco and their SCAMS again! I will not be bribed either. Like I said I want the $644.11 taken off my bill and I feel even with that I am being nice since I am not demanding they take the full $973.28 off.

Business

Response:

Hello [redacted] and the [redacted],

Regarding case # [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 3/**/2014. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. We reminded [redacted] that his account was canceled, and that per the determination of MetEd, his account stopped receiving PALMco’s service on 2/**/2014. We offered [redacted] to re-review his account for a revised courtesy credit. This revised credit will void the previously issued credit in the amount of $178.70 that was issued on 3/**/2014. Upon re-review we offered [redacted] a credit in the amount of $321.66, for the billing cycle of 1/**/2014-2/**/2014, which will be sent in the form of a check. Shortly after we ended our conversation with [redacted], we realized that he was not fully satisfied with our credit offer. We have since tried to speak with him on 3/**/2014 and 3/**/2014, but have only been able to leave messages. We would like for [redacted] to email us and let us know a convenient time in which we may call him back during our normal business hours, in order to fully satisfy him.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled in PALMco’s service on 8/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 9/**/2013.

After five months of service, on 2/**/2014, we received a call from [redacted]. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of his account which was processed promptly and without penalty. We explained the cancelation process to [redacted], and advised him that it is per the determination of MetEd to schedule an end date. [redacted] thanked us and the call was ended.

On 3/**/2014, we spoke to [redacted] regarding an email that he sent us on 3/**/2014. We offered to review [redacted]’s account for a courtesy credit. Upon review, we offered [redacted] a credit in the amount of $114.37, for the billing cycle of 1/**/2014-2/**/2014, which will be sent in the form of a check. [redacted] was satisfied, thanked us and the call was ended.

On 3/**/2014, we spoke to [redacted]’s wife, [redacted], regarding another email that they sent regarding their account. We reminded [redacted] that they had signed up for a variable rate with no guarantee of savings. We offered to re-review [redacted]’s account for a revised courtesy credit. This revised credit will void the previous credit of $114.37 that was issued on 3/**/2014. Upon re-review, we issued [redacted] a new credit in the amount of $178.70 for the billing cycle of 1/**/2014-2/**/2014, which will be sent in the form of a check. [redacted] was dissatisfied and ended the call.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Contrary to what [redacted] believes, PALMco does not bribe customers. Additionally, PALMco’s rates did not increase due to the cancelation of his account. The change in rates is due to an increase caused by the artic weather.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We never received any calls on 3/**/14! On 3/**/14 Palmco did try to call, twice. Once in the morning around 10am which I was not able to get the to call. They left a message with a gen[redacted] toll free number that I did try to call them back on but after being on hold for over a hour a decided to write them an email. The email was sent at 1pm and said:

"we tried to call back

and had trouble getting through again (being on hold). If you wish to

discuss the rebate we wont be happy unless the rebate is at least $600.

If you would like to talk please call tomorrow before 1pm.

Thank you"

They then tried to call again at 4:57pm on 3/**/14 in which I have told them in more then one email to call before 2 or 1pm as I work from 2p-2a.

I am still waiting from them to call back or respond to my email I sent yesterday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],

I am writing to request that this case be reopened please. Palmco contacted us 3/**/14 and we came to the agreement that they would be sending a check in the amount of $644.11. They told us that it would take a week or two for the check to arrive, or three weeks at most. We are two days away and still have yet to receive said check that Palmco promised!

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]; [redacted]

In response to this rebuttal, we spoke to [redacted] on 4/**/2014. [redacted] advised us that he had received the check in the amount of $644.11 that we had issued to him on 3/**/2014. [redacted] was satisfied thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: We signed up for PalmCo thinking we would get a fixed or lower rate than the competitors. After seeing my Pepco bill cycles abnormally go up, I realized we were being scammed. So we decided to cancel my account with PalmCo Jan.2014 and than they sent me a letter when my account would end its cycle. After that my Rates per KWH rose from 9 - .29 Cents per Kilo Watt Hour in just a matter of 2 months. For the billing period January **, 2014 to Feb. **, 2014 PalmCo charged me $798.85 for 2727 KWH that is .29 cent/KWH. Also on the bill statement they do not list any explanation for the charges only describing it as "Commodity Charge". We began PalmCo Service on Jan **, 2013 @ .07cents/Per KWH to date January **, 2014 @.29/PerKWH.Desired Settlement: I want a refund back!

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]

RESULTS

After receiving this complaint, we spoke to [redacted] on 02/**/2014. We informed [redacted], per the determination of PEPCO, his electric account stopped receiving PALMco’s service on 02/**/2014. As a courtesy, we offered to review [redacted]’s electric account for a potential courtesy credit. Upon review, we offered a courtesy credit of $144.37 for the billing cycle 01/**/2014- 02/**/2014, which will be mailed in the form of a check to [redacted]. [redacted] seemed pleased with this resolution, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 12/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 01/**/2013.

After almost a year of receiving service, on 01/**/2014, [redacted] called our office and requested we cancel his account. This was processed promptly and without penalty. We advised [redacted] that it’s up to his utility, PEPCO, to determine his service end date. [redacted] understood, thanked us and the call was ended. Per the determination of PEPCO, [redacted]’s electric account stopped receiving PALMco’s service on 02/**/2014.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Palmco contacted my parents, in their mid-seventies, and offered discounted electric rates. After they shared their exorbitant electric bill, I reviewed it and saw that they were being charted triple their previous rate of $ .08; Palmco's rate was an astonishing $ .24 per KWH! I called them to complain, and their only response is that they called, and my father accepted the switch. These rates are unconscionable.Desired Settlement: Total refund of the difference between an the average alternative provider rates, easily $.08 per KWH for the period of all billing cycles. Punitive action whereby Palmco must refrain from unconscionable rates that shock the senses, and also consideration to be barred from acting as a supplier for PPL and all other utilities for a period of not less than one year.

Business

Response:

RESULTS In response to this complaint, we spoke with [redacted] daughter, [redacted], on 11/**/2015. We advised [redacted] that [redacted] account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted] account for a potential courtesy credit. Upon review, we offered [redacted] a revised courtesy credit of $221.90 toward [redacted] account for the billing cycles of 8/*/2015 – 11/*/2015, which will be sent in the form of a check. As an extended courtesy, we offered to review [redacted] final bill as well, should she be unhappy with it. [redacted] accepted our offer, thanked us, and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 3/*/2015, upon completion of a TPV recording by her husband, J[redacted]. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding their enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] and [redacted] electric account on 3/**/2015. On 11/**/2015, after receiving PALMco’s service for nearly eight months, [redacted] contacted our office for the first time in regards to her account, and stated that she was unhappy with her rate. We reminded [redacted] that her account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to her utility, PPL, to determine an end date. [redacted] thanked us and ended the call. Per the determination of PPL, [redacted] electric account stopped receiving PALMco’s service 11/**/2015. Shortly after we spoke with [redacted], on 11/**/2015, we received a call from her daughter, [redacted], in regards to the account. [redacted] wanted to know how her parents’ account was enrolled in PALMco’s service, and we advised her that it was enrolled upon completion of a TPV recording. [redacted] requested the cancellation of the account, which we advised was already requested by [redacted], and would be processed promptly and without penalty. As a courtesy, we offered to review [redacted] account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $142.95 towards [redacted] account for the billing cycles of 9/*/2015 – 11/*/2015, which would be sent in the form of a check. However, [redacted] declined our offer, stated her husband would contact us, and ended the call. Contrary to this complaint, [redacted] electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording by her husband, J[redacted]. Additionally, [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Please let us know if the Revdex.com would like any further information. Thank you. [redacted]

Review: I'm writing in regards to Palmco on how they really went on my bill without my permission and charged high on my gas bill which they also took money that was giving to my account as credit and going over as charging me $700 to $1000 on my bill in which I've never seen or had that done before in my entire life since having NJ Natural Gas Company and I only receive disability a month which is my source of income that had me going out trying to get help so they won't disconnect my service because of the high bill as though I feel something needs to be done of what's going on and how they're doing that to innocent peoples by taking advantage of us as well so that's why I wanted to add my two cents because it's not right on so many levels!!Desired Settlement: I just want what they took from me and let them know they can't do that to anyone like that thinking they can get away with it and should pay for the damage they caused me and everyone else they took from.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted], [redacted],

RESULT

In response to this complaint, attempted to contact [redacted] on 6/*/2014 and 6/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled in PALMco’s gas and electric service on 7/*/2012. Shortly thereafter, a welcome package was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 9/**/2012 and 9/*/2012, respectively.

On 1/*/2013, we received an inbound cancellation request from [redacted] for [redacted]’s electric account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account ended on 2/*/2013.

After receiving PALMco’s gas service for a year and half, on 4/*/2014, [redacted] called us in regards to her account. We reminded [redacted] that PALMco has no contract or cancellation fees and that rates are variable and savings are not guaranteed. [redacted] requested the cancellation of her gas account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. [redacted] understood and ended the call. Per the determination of New Jersey Natural Gas, [redacted]’s gas account is scheduled to end on 6/**/2014.

On 4/**/2014, we spoke to [redacted] regarding her account. We Reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a possible courtesy credit. Upon review, we offered [redacted] a credit in the amount of $113.98 towards her account for the billing cycles of 1/**/2014-3/**/2014, which was sent in the form of a check. As an extended courtesy, we offered to review [redacted]’s next bill if she was unhappy with it. [redacted] was satisfied, thanked us and the call was ended.

We spoke to [redacted] on 5/*/2014 regarding her credit. We advised [redacted] that the credit of $113.98 offered on 4/**/2014 was still being processed to be mailed in the form of a check. As a courtesy, we offered to review [redacted]’s gas account for a potential credit. Upon review, we offered [redacted] a credit of $17.57 for the billing cycle of 3/**/2014 – 4/**/2014, which will be mailed in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of her final bill should she be unhappy with it. [redacted] understood, accepted the offer, thanked us and ended the call.

Contrary to What [redacted] states in her complaint, PALMco does not take advantage of its customers or innocent people. Contrary to her complaint, [redacted] has been a PALMco customer since 2012. For the first year and a half of receiving PALMco’s service, [redacted] made no complaints about PALMco’s service and never alleged that her enrollment in PALMco’s service was unauthorized. We apologize to [redacted] for any hardship she many experience due to the increase in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information

Thank you.