PALMco

Review: I was using PSEG as electricity and gas supplier for my house , when a sales representative from Palmco Power came to our house in Jan 2013 and requested us for changing our electricity and gas supplier to Palmco from PSEG. Sales rep was carrying some previous bills which showed that Palmco charges less than PSEG for Gas and Electricity supply. Sales rep never explained how stable those prices are and how these prices will change in future.

Based on information provided by sales rep I decided to shift to Palmco as supplier of Gas and Electricity. After initial wait time Palmco started supplying gas and electricity from Mar 2013.

Initially for 2 months Palmco's rates were less than PSEG but after that they started increasing rates. In month of Jan 2014 Palmco's rates have reached double of what they provided in Mar 2013.

Palmco misrepresented the price information. Electricity and Gas prices normally does not change so drastically. Palmo intentionally kept lower prices for initial two months and then started increasing. They knew that customers won't notice the change after paying attention for 2-3 months.

Palmco has caused me a loss of around $750 in 10 months, if I compare what I would have paid if PSEG was my supplier. This is complete misrepresentation of information and act of cheating.

Palmco Account number:[redacted]

PSEG Account Number: **Desired Settlement: Palmco should recalculate the charges based on initial price that was offered to me and should refund me the difference amount.

Business

Response:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. As a show of good faith, we offered to re-review [redacted]’s electric accounts for a potential courtesy credit. Upon review, we voided the credit offered on 1/**/2014 of $26.26 and offered a new courtesy credit of $42.01 for the 11/**/2013 – **/*/2013 bill, as well as a courtesy credit of $39.54 for the billing cycle of 1/**/2014 – 1/**/2014, making a total courtesy credit of $81.55 towards his electric account. We also offered a courtesy credit of $8.80 for the billing cycles of 11/**/2013 – 1/**/2014 towards his gas account. We advised [redacted] to contact our office for a review of his final bill should he be unhappy with it. However, [redacted]did not accept our offered courtesy credits. [redacted] thanked us and the call was ended. Although [redacted] declined our offers, we will still apply the courtesy credits totaling $90.35 towards his accounts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. Initially when Palmco Sales representative came to my house, he never said that the rates offered by Palmo are promotional rates and will be applicable only for 1 or 2 months.

2. Palmco sales rep told me that Palmco offers rates better than PSEG and to prove the same he was carrying old bills of Palmco and PSEG.

3. Initially for 2 months starting in Feb 2013 Palmo charged the electricity at the rate of 9.08 cents per kWh but immediately after that they started to increased the rates drastically which has reached 24.6 cent per kWh in the month of Jan 2014. This is an increase of 170%. Palmco sales rep said that their rates will always be competitive, but this is not the case as PSEG is still charging 10.9 cent per kWh in Jan 2014.

4. This clearly shows that Palmco offered promotional rates initially to just get the customer shifted to them and then started increasing the rates drastically.

5. I requested Palmco to provide me the market data which justifies the increase in the rate to 170%, but Palmco refused to provide any such information which justify this increase and shows that Palmco charged a competitive rate.

6. Similarly rates of gas has been increased by around 175%.

7. The credit of $90.35 is not any close to the loss of amount caused to me by Palmco by false promises.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to this complaint, we spoke to [redacted] on 2/**/2014. As a show of good faith, we offered to re-review his account for any additional courtesy credits. Upon review, we offered [redacted] an additional courtesy credit of $8.96 for the billing cycles of 10/**/2013 – 1/**/2014 towards his electric account. We also offered an additional courtesy credit of $13.77 for the billing cycles of 1/**/2014 – 1/**/2014 towards his gas account. This is in addition to the courtesy credits offered on 2/**/2014. As a result of the re-review, we will be sending [redacted] a check in the amount of $22.73, making a total courtesy credit of $138.57. We also offered to review his final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: This company came to my house with paperwork claiming to be in affiliation with my electric company. They said that rates were expected to raise in my area and that if I signed up with them I could avoid these rising rates by signing up with a fixed rate for two months then a variable rate after that. What they left out is that after those two months variable rate actually meant very high rate! Before signing with them I had a monthly bill that never exceeded 288$. Now my two months savings rate are over and all of a sudden I have a 662$ electric bill with 500 of those dollars being from this companies supplier fees. My electric company works meter readings by alternating between estimated one month and then actual the next. So during my two month saving period I had one actual reading and one estimated one, conveniently for this company the last of my two month saving period was estimated allowing them to tack on the extra usage to the next month actual reading where they charged me a higher rate with the tacked on usage and they get to make easy money.

There rates jumped way higher during this variable month and I've called them several times concerning the issue and all they have offered back is a 50$ restaurant certificate.Desired Settlement: To be honest it's on me for even signing with these people. But I'm a college senior and I'm learning real quick that the world is not fair, this company being an example of that. A quick google search later and I figured out pretty quickly how these guys do business. They have been brought to court a couple times and have so many complaints and bad reviews that I lost count. With that said I really think this business needs to take a good long look at how they do things and more investigating needs to be done about them because clearly something is not right. My desired outcome for just me though would either be my money back from that last electric bill or at least drop down my rate so that paying it doesn't mean bankruptcy.

Business

Response:

RESULTS In response to his complaint, we attempted to contact [redacted] on 4/**/2016 and 4/**/2016 but were only able to leave messages. We will continue reaching out to [redacted] in hopes of reaching an amicable resolution to this matter. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 11/*/2015, upon completion of a signed agreement and TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] electric account on **/**/2015. On 4/*/2016, after receiving PALMco’s service for three months, [redacted] contacted our customer service line for the first time in regards to her account. [redacted] stated that her current bill was actual, and that the actual charges on her current bill were higher than the estimated charges on her previous bill. We reminded [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. Additionally, we encouraged [redacted] to consider a budget billing plan to help even out her charges each month. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to her utility, Potomac Edison, to determine an end date. As a courtesy, we offered [redacted] a $50 Restaruant.com Gift Card. [redacted] thanked us and the call was ended. Per the determination of Potomac Edison, PALMco is scheduled to stop servicing [redacted] account on 5/**/2016. [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a signed agreement and TPV recording. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply service following her enrollment. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. To date, [redacted] has received just three bills from PALMco; two bills were at a lower rate than that of her utility, and one bill was at a rate comparable to that of her utility. The alleged action of the representative in question is 100% against PALMco policy and training. As stated in our training, all customers must be made aware that the rep is from PALMco and has no affiliation with the utility. Additionally, all PALMco representatives are required to wear a PALMco-issued uniform and identification, including shirts, hats, lanyards, and ID badges, to clearly identify themselves as being from PALMco. Upon receiving this complaint from [redacted], an investigation was launched into the representative in question. Upon investigation, the representative no longer works for PALMco. We apologize to [redacted] for any inconvenience she may have experienced. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed with Palmco energy service I was promised that their rates would always be lower than PSE&G, I trusted their word and they have raped us with their extremely unfairly with their charges! Last month I was hit with a bill for almost 900.00 dollars! I understand heating cost went up but that is high way [redacted], PSE&G told me their rate was 4 times higher than they would have charged. I called they over three weeks ago to complain and told them what PSE&G said; and they claimed all they could do was send me a check right away for $80.47 to help pay the bill. It didn't seem like much help, but I willingly agreed. I have not received a the check they promised and I can no longer get through to them by phone! This Company should be closed down considering they have been cheating thousands of people! Its greed like this that has gotten our Country where it is today! Thank God for karma!Desired Settlement: This company should be shut down or at least regulated by law!

Business

Response:

Regarding file ID #[redacted]; [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on 4/**/2014­­­­. As a courtesy, we advised [redacted] that upon a re-review, we offer him an additional courtesy credit of $34.92 on the gas account for the billing period of 11/**/2013-12/18/2013 and an additional courtesy credit of $25.42 on the electric account for the billing period of 12/**/2013-1/**/2014. This makes a total credit of $140.81, which will be mailed in the form of a check. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND

Prior to filing this complaint, [redacted] Waechter’s electric and gas accounts were enrolled in PALMco’s service on 10/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] Waechter’s electric account on 12/**/2011 and the gas account on 1/**/2012.

After receiving PALMco service for over two years, for the first time, we received a call from [redacted] on 3/**/2014. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. Following a review of the account, [redacted] was offered a customer credit of $80.47 for the billing cycles of 12/**/2013-2/**/2014. [redacted] understood, thanked us and the call was ended.

Contrary to [redacted] Waechter’s complaint, PALMco does not price gouge or rip off customers. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. In addition, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted] Waechter. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco does the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I did speak with Palmco after the complaint; but the matter will be resolved only when I receive the check as promised. As of yet I have not received anything.

Review: I receive multiple calls a day from PalmCo Energy asking me to switch to them for my energy supplier. Three times I have told them to place me on a Do Not Call List. The first phone call after I asked to be placed on the DNC List was from a female, I told her "I am not interested I am happy with my current supplier please do not contact me" her response was "Good for you" and hung up on me. I received a phone call tonight 1/**/14 at 6pm from a male caller who identified himself with PalmCo Energy. When I stopped him in his tracks and told him I've asked several times to not be contacted his response was stated very rudely "Do you think if you requested to be on a do not call list I'd be calling you? With YOUR attitude you WILL be placed on MY do not call list, have a GREAT night". I do not appreciate being talked to like this from a representative that is trying to get me to use their product. I work customer service, I know if someone says they're not interested and not to contact them you apologize and thank them for their time. This is beyond terrible customer service. I have e-mailed their customer service seeing as their website states their customer service closes at 4:45pm.Desired Settlement: I think I deserve an apology from the company themselves for not having their representatives properly trained on how to handle customers that say no. They need to retrain their staff drastically and stop contacting people when they are asked to not be contacted.

Consumer

Response:

In reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Connie from PalmCo has contacted me directly and has apologized for the manner the representative spoke to me. I accepted her apology and she has placed me on their internal do not call list.

Sincerely,

We had a representative stopped by our condo complex back on 4/**/2015. He stated by signing up with Palmco Energy that it would lower our fixed service from 0.16273 to .0849. He DID NOT mention that we would be billed $59.78 for their service. He DID NOT mention that we would have to pay anything. This is very bad business. I think this is a very important note to advise your customer when signing up for new service.

Review: PalmCo Energy claims that they will save you money on your gas & electricity over [redacted]but they gouge customers when it becomes apparent that they are not going to renew their contract with PalmCo. We didn't renew our contract with them, and so they raised the price of our natural gas so that it was over 5 times as expensive as [redacted]'s in the final months of their service. This cost us about $800 and is a gross misrepresentation of what they state in their sales pitches.

Then they kept us on hold for over 45 minutes to try and get someone to help us with this problem, AND they refused to allow us to speak to a [redacted] upon request when it became apparent that the initial customer service rep could not, or would not help us to resolve the issue.

They claim this is to a spike in prices, however it is a dramatic increase, and [redacted] does not have the same spike, as it clearly states on the bill what you WOULD have saved had [redacted] been your supplier. I find it extremely suspicious that they do this only after they realize that you are not going to renew your contract with them.Desired Settlement: I would like a refund of the difference between what we would have paid to [redacted] and what they billed us for the past 2 months on our gas. This is a substantial amount...about $850.00. If we cannot come to an amicable resolution, we will be contacting the state attorney general.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] on 3/*/2014. We advised [redacted] that per the determination of [redacted] her gas account ended on 2/**/2014. As a courtesy, we offered to re-review her account for a new credit. Upon review, we offered her a new credit of $349.39 for the billing cycle of 11/**/2013 – 2/**/2014, which will be mailed in the form of a check. This will void out the credit of $111.90 offered on 3/*/2014. [redacted] accepted the offer, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s accounts were enrolled in PALMco’s service on 11/**/2012. Shortly thereafter, a welcome packet that included all the necessary information regarding her enrollment with PALMco was mailed to [redacted], including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 12/**/2012 and her gas account on 1/**/2013.

On 12/*/2013, we received a drop request. Per the determination of [redacted]’s electric account ended on 12/**/2013 and her gas account ended on 2/**/2014.

After receiving PALMco service for over a year and two months, for the first time, we spoke with [redacted] on 3/*/2014 regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted] her electric account ended on 12/**/2013 and her gas account ended on 2/**/2014. We offered [redacted] our loyalty credit, which consists of a 10% discount on her current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. Upon review, we offered [redacted] a loyalty credit of $111.90 for the billing cycles of 12/**/2013 – 2/**/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us, and the call was ended. Contrary to [redacted]’s complaint, at no time during this call did she ask to speak with a [redacted].

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Additionally, PALMco does not price gouge our customers. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: 2 years ago a man came to my front doorstep offering me cheaper energy than [redacted] could offer. I accepted and a year later noticed that my gas and electric bill was extremely high. The man who came to my front door selling palmco never mentioned that the rate of the utility was variable if there was an increase in the coomodity. I originally requested for Palmco to stop providing natural gas and electric services to my house over a year ago. I have no proof because I didnt realize I would need it in the future BUT my request was never completed. I tried calling Palmco again about 5 months ago and requested that they STOP providing service and mentioned that I had called a year ago and my request was never completed. The woman who assisted me from customer service offered me a $30 credit which I never received! That felt like a huge slap in the face since my bills in the last 6 months ranged from $400-$500 per month and 85% of the bill was made up of PALMCO surcharges. I was informed that my contract had been cancelled but that it would take 4 billing cycles for Palmco to remove me from their service. I had no other choice but to accept this. I worked with [redacted] to ensure that PALMCO would stop providing me their service and [redacted] contacted Palmco on my behalf and sent me a cancellation letter which in my opinion is th eonly reason why my request to STOP PALMCO was actually honored this time. I just received a last bill(4th billing cycle) in which PALMCO charged me $2.37 per cubic foot of gas. In my bill from PALMCO last month I was charged $1.73 per cubic foot of gas. I contacted PALMCO to discuss this rate change and the fact that I wasnt notified in advance and learned for the very first time that the rate is variable and that I agreed to it when I signed the contract. Is a company allowed to charge its clients this much of a higher rate without notification? This is all especially unacceptable since I requested the service STOP a year ago. PALMCO has offered me nothing to make up for this error well except for the $30 credit. The average person cannot afford a $400-$500 gas and electric bill each month and the proper disclaimers and customer notification were not provided to me so that I am aware that my bills would be $400-$500 per month when its colder outisde or when its windy or whatever the criteria they use to determine higher rates. These people are scam artists who come to your front door offering lower gas and electric rates then as months go by increase their rate without notice by 500%.Desired Settlement: I would like PALMCO to provide me with some form of a billing adjustment based on the fact that they should have stopped their service to my home when I originally requested it over a year ago.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this Complaint, we attempted to contact [redacted] on 3/**/2014 and 03/**/2014 but were only able to leave messages. We will continue to reach out to the [redacted] until we reach an amicable resolution to this matter.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric accounts, and gas account were enrolled in PALMco’s service on 5/**/2010. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s accounts on 7/*/2010.

After receiving PALMco service for over three and a half years, for the first time, we spoke with [redacted] on 1/**/2014 regarding her account. Contrary to her complaint, we had never had previous communication with [redacted]. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel her accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a total credit of $27.74 for the accounts on [redacted] and credit of $7.47 for the electric account on [redacted]. This makes a total credit of $35.21 for the billing cycle of 12/**/2013 – 1/**/2014, which was applied to her accounts. [redacted] accepted the offer, thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric account on [redacted] ended on 2/**/2014, her gas account on [redacted] ended on 3/**/2014, and her electric account on ended on 2/**/2014 for [redacted].

Contrary to this complaint, [redacted] was enrolled with PALMco by our in-house sales representative over the phone. At no point in time was [redacted] visited by a door to door representative.

Contrary to this complaint, PALMco does not scam customers as [redacted] alleges. PALMco does the best we can to provide customers with quality service. Additionally, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I am a customer of PALMco and have been overbilled by them. In my

latest bill they billed me five times the price I would have paid through [redacted] for Gas and three times the price I would have paid for Electric. Consequently, I ended up paying about $840 extra this month and looking back I see that they have over charged me by $250 for the past two months too. The first month I saved some money and then they started increasing prices. I called them and they told me that the rates are variable and this is what they are charging me. They had advertised their rates as competative and they were supposed to be marginally lower than [redacted] and not five/three times the [redacted] rateDesired Settlement: I was charged $250 more in Dec, $274 in Jan and $840 in Feb. I would like a refund of $1364

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]

RESULT

In response to this Revdex.com complaint, we will not be reaching out to [redacted]. We spoke with [redacted] on 2/**/2014 in response to his NJ BPU complaint. During this call, we reminded [redacted] that he signed up for variable rates with no guarantee of savings. [redacted] requested the cancelation of his gas and electric accounts, which was processed promptly and without penalty. We advised [redacted] of the cancelation process, and that it is per the determination of [redacted] to schedule when PALMco will no longer service his gas and electric accounts. We advised [redacted] that as a show of good faith, we would review his accounts for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $1000.00, of which $500.00 will be applied to his electric account for the billing cycles of 10/**/2013-2/**/2014 and $500.00 that will be applied to his gas account for the billing cycles of 11/**/2013-2/**/2014, which will be mailed in the form of a check. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled his electric and gas accounts in PALMco’s service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/**/2013 and his gas account on 9/**/2013.

On 12/**/2013, we received a call from [redacted] regarding his gas and electric accounts. We reminded [redacted] that PALMco has no contracts or cancelation fees, and rates are variable with no guarantee of savings. [redacted] thanked us and ended the call.

On 2/**/2014, we spoke to [redacted] in regards to his account. We reminded him that PALMco has no contracts or cancelation fees, and rates are variable and savings are not guaranteed. [redacted] seemed to understand and ended the call. Shortly after, we received a NJ BPU complaint for [redacted] which reflected the same concern as this Revdex.com complaint.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: When contacted by a sales rep from Palmco Power we were sold on a fixed rate lower than what we were currently being charged with the power company. We understood that this rate was only fixed for a certain time frame and then the price would fluctuate with the market price just like it does with the power company. They led us to believe however that their market price fluctuations were at or better than the power company. For the first 3 months the rate was fixed and low just as promised. The 4th month it went up a couple of cents. After that it jumped up to twice the rate. We thought since the winter was extra cold in our area that maybe that was normal. That was until the rate then stayed the same for the next 3 months and this last bill being more than 4 times what the original fixed rate was. After many phone calls back and forth to try to figure out what was happening, being told they were "still reviewing" our account, the company offered a $50 credit and cancelled my account. I have since learned that they were charging us 3 times the amount $.13/KW as opposed to $.04-$.06/KW compared to the power company they had promised to save us from. How is this the "going market rate" when it is 3 times more than what I would be paying if I had stayed with my power company alone? I cannot believe it is legal for them to do this. Even after they gave me a small credit on my Jan 2014 bill the rate continued to climb to even $.04 more to $.17/KW for my February bill. I have no choice but to pay this as I cancelled with them in the middle of a billing cycle, and was informed nothing could be done until my next meter reading. We were then forced to continue to pay the outrageous fee until the next bill.Desired Settlement: A refund of the amount of overage charge above and beyond what we would have paid with AmerenIP or a credit that brings us a little closer to what we would have paid had they not been charging us more than 3 times the amount.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. We advised [redacted] that per the determination of Ameren, her account ended on 2/**/2014. As a courtesy, we offered to re-review her account for a new courtesy credit. Upon review, we offered [redacted] a new courtesy credit of $116.23 for the billing cycle of 1/**/2014 – 2/**/2014, which will be mailed in the form of a check. This will void the courtesy credit of $64.68 offered on 2/**/2014. Furthermore, this is in addition to the credit of $56.69 offered on 1/**/2014. [redacted] accepted the offer, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 4/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 5/**/2013.

After receiving PALMco service for over eight months, we received a call from [redacted] on 1/**/2014 regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of Ameren to schedule an end date. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit and call her back with the credit. [redacted] thanked us and the call was ended,

On 1/**/2014, we attempted to contact [redacted] with a potential courtesy credit. However, we were only able to leave a message. In the message, we advised [redacted], that we will offer a courtesy credit of $56.69 for the billing cycle of 12/**/2013 – 1/**/2014. Per the determination of Ameren, [redacted]’s account ended on 2/**/2014.

On 1/**/2014, we received a call from [redacted] regarding her account. We advised [redacted] that we attempted to contact her on 1/**/2014 in regards to a courtesy credit offered. Upon review, we offered [redacted] a courtesy credit of $56.69 for the billing cycle of 12/**/2013 – 1/**/2014, which will be mailed in the form of a check. We also advised [redacted] that we are still awaiting the end dates for her account, per the determination of Ameren. [redacted] understood and the call was ended.

We received a call from [redacted] on 2/**/2014 regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered her a credit of $64.68 for the billing cycle of 1/**/2014 – 2/**/2014. However, [redacted] declined our offer and ended the call. Although [redacted] declined our offer, we were going to apply the credit to her account, as a gesture of goodwill.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I switched to Palmco a few months ago cause of problems with my current electric company, and was guaranteed Palmco would save me a substantial amount of money compared to my current provider. Well, just this last month my bill went from approximately $200 a month to $600 a month because they increased my rate per KW from 9 cents to 19 cents per KW without notifying me.The other company I switched from is currently at 5 cents per KW. All they would do for me was issue a $50 credit that wont even show up on my bill for 1-2 billing cycles. Their customer service was very unhelpful and just kept telling me it's in the contract that their rates change daily. they couldn't even tell me what my rate was for that time, and when I cancelled it, they told me it would be cancelled within 1-2 business days. Then I get a letter in the mail that it wouldn't get cancelled til the end of the billing cycle. So now I'll prob get another large bill for next month. I work part time and have 2 toddlers and cannot afford to pay over $1200 for just 2 months of electric! This cannot be legal, and something needs to change!Desired Settlement: I would like to have my bill recalculated at a reasonable rate. Not triple the amount of what I was charged the month before. Or just give me a credit of at least $200. Especially if I'm going to get another outrageous bill in the next few weeks.

Business

Response:

RESULT

In response to this complaint, we spoke to [redacted] on 2/**/2014. We advised [redacted] that per the determination of Potomac Edison, her account is scheduled to end on 2/**/2014. We reminded [redacted] of the courtesy credit offered on 1/**/2014 of $69.10 for the billing period of 12/**/2013 – 01/**/2014. We also offered to review [redacted]’s final bill should she be unhappy. [redacted] thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet that included all the necessary information regarding her enrollment with PALMco was mailed to [redacted], including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 08/**/2013.

We had no contact with [redacted] during the first 4 months we serviced her account. On 01/**/2014, we received a call from [redacted] with concerns about her bill. We reminded [redacted] of our variable rates with no contract or cancellation fees. [redacted] requested that we cancel her service, which was processed promptly and without penalty. We advised [redacted] of the cancelation process. Per the determination of Potomac Edison, [redacted]’s service with PALMco is scheduled to end on 02/**/2014. As a form of goodwill, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $55.99 for her electric account for the billing period of 12/**/2013 – 01/**/2014 which was applied to her account as a credit. [redacted] seemed to understand and the call was ended.

On 01/**/2014, we spoke with [redacted] regarding her courtesy credit. [redacted] requested we re-review the courtesy credit of $55.99 offered on 01/**/2014. As a show of good faith, we offered to re-review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $13.11 for her electric account for the billing period of 12/**/2013 – 01/**/2014, which will be mailed in the form of a check. This is in addition to the courtesy credit of $55.99, making a total courtesy credit of $69.10 for the billing period of 12/**/2013 – 01/**/2014. We also offered to review [redacted]’s final bill should she be unhappy. [redacted] seemed pleased with the resolution, thanked us and the call was ended.

Since Potomac Edison determines [redacted]’s end date, the letter she referred to in her complaint was sent by her utility, not PALMco.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: PALMco completely lied to trick residents to sign up for their energy provider. Previously, we were not able to choose energy providers, but now that we are, several companies have been coming around offering new energy packages. PALMco came to my building and said they were not selling energy but were rather hired by my previous energy provider ([redacted]) to verify account number for meter readings. I told the PALMco rep that I had recently signed up for a different energy provider ([redacted]. PALMco said what they were doing would not affect that. Energy Direct would still be my provider, I would see no change in my energy services or billing. The rep wrote down my [redacted] account number, had me sign the form, told me a third party would contact me to verify my info, and left. I never received the verification call. A few weeks later, Energy Direct called and asked me to verify that I was cancelling my services with them and transferring them to PALMco. I had done no such thing. Apparently, PALMco had taken my account number and arranged for my energy services to be changed without my knowledge or approval. I signed back up Energy (thankfully they waived the cancellation fee) and cancelled with PALMco (even though I never signed up with them). I am now waiting to see if PALMco will send me cancellation fees, which I should not have to pay.

I know I am not the only one this has happened to. While I was talking to the PALMco rep, there were two other PALMco reps also in my building. I could hear them giving the same spiel (verifying account numbers for meter readings only) to other residents in my building. I know the residents were giving their account info too, so I suspect their energy services were changed as well.Desired Settlement: I should not have to pay any cancellation fees AND PALMco should stop lying.

Business

Response:

Hello [redacted] and [redacted], Regarding Case# [redacted], [redacted] RESULTS In response to this complaint, we spoke with [redacted] on 08/**/2015. We apologized to [redacted] for any inconvenience she may have experienced and advised her that the alleged actions of the representative in question are 100% against PALMco policy and training. We advised [redacted] that we have a zero tolerance policy for the kind of behavior she described and will investigate and discipline accordingly. We also informed [redacted] that we have placed her on our Internal Do Not Knock list. [redacted] thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 08/**/2015 upon completion of a supply agreement signed by [redacted]. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco was scheduled to begin servicing [redacted]’s electric account on 09/**/2015. On 08/**/2015, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], [redacted] will not receive service from PALMco. [redacted]’s electric account is scheduled to stop receiving PALMco’s service on the same date it was scheduled to begin, 09/**/2015. Prior to receiving this complaint, we had no contact with [redacted] following her enrollment in PALMco’s service. The alleged actions of the representative in question are 100% against PALMco’s policy and training. PALMco has a zero tolerance policy for the kind of behavior [redacted] described and will investigate and discipline the representative accordingly. We apologize to [redacted] for any inconvenience she may have experienced. PALMco values all of our customers and potential customers, and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you

Review: My wife and I moved into our house in September 2013 and signed up with Palmco Energy after seeing their low gas supply charge ($0.37 per therm as a two month introductory rate) on the PA Power Switch website. I called and talked with their Sales department ([redacted]) and was told that the rate was variable (which I understand) and that after the initial two months the rate was based off of the fair market value (which I also understand); however, as soon as the initial two month term was complete, my gas bills became grossly inflated as compared to what I would have paid with any other gas supplier (i.e., fair market value). The rate increased each month (Jan: $0.74, Feb: $1.**, & Mar: $1.95). The March rate is over 500% what it was just three months ago. I called the gas utility ([redacted]) and they confirmed my suspicion that Palmco was price gouging and that my bills for the past three months would have been ~$650 lower if I had not been with Palmco. After calling and talking with Palmco (3/**/14) they did offer a small refund of $115 (which I did accept). I also informed Palmco that I would be terminating my service with them (which I did on 3/**/14) and I worry that they will charge me an exorbitant rate for the final bill knowing that I have left their company.Desired Settlement: That Palmco would issue a credit equal to the difference between what I paid for the natural gas supply and the fair market value for the product over the same time period (January - March, 2014).

Business

Response:

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 3/**/2014 and 4/*/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’ gas account was enrolled in PALMco’s service on 9/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ gas account on 10/**/2013.

After receiving PALMco service for over five months, for the first time, we spoke with [redacted] on 3/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’ account for a potential credit. Upon review, we offered [redacted] a credit of $114.96 for the billing cycles of 1/**/2014 – 3/*/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.

On 3/**/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted] gas account is scheduled to end on 5/*/2014.

Contrary to this complaint, PALMco does not price gouge our customers as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service. Additionally, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to discuss this issue with PalmCo. They have called twice during my work day and haven't been able to reach me (though I emailed back today and

let them know a two hour window when they could reach me). The call back number they've left for me is their standard 800 number which takes almost an

hour to reach a human being (called twice last week, 45 minutes the first time, an hour the second time).

Again, my issue is not with the variable rate advertised, it's with the bait and switch approach where they lead you to believe that their rates are competitive (which they are not - their Sales guy [redacted] even said on the phone last week that "they could not compete with the Utility's prices") and that as soon as the introductory period is over they increase the rates dramatically each month. I understand supply and demand and the why prices rise in certain situations, but how does PalmCo think that their rates are competitive when they are charging four times what others suppliers are charging over the same period? They are not even close to being competitive, hence my use of the term price gouging. The "arctic

winter weather” conditions did drive up everyone's gas price over the past winter, but only ~20-**% - not the ~400% that PalmCo did.

Regarding my phone call with them where they offered me a small refund, I did accept it (which I clearly stated in my complaint) but I also told PalmCo that I was not satisfied with the outcome and that I was issuing a complaint with the Revdex.com and the Attorney Generals Office.

I hope to hear from them soon with a reasonable offer for a resolution.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted], [redacted]

In response to this rebuttal, we spoke to [redacted] on 6/*/2014. We asked [redacted] to confirm whether he still had charges from PALMco on his bill after 4/**/2014. [redacted] advised us that he did not have a bill with him. [redacted] advised us that he would give us a call back if PALMco was still present on his bill. [redacted] was satisfied, thanked us and the call was ended. Because the check previously sent to [redacted] was not yet cashed, we issued a new check. On 6/*/2014, check number [redacted] in the amount of $**0.26 was mailed to [redacted], and it is now up to USPS to deliver it.

We previously spoke to [redacted] on 5/**/2014, at which time [redacted] informed us that he had received all of our courtesy credit checks and he was waiting for his final bill and would call us when he receives it for a final review. Per the determination of [redacted], [redacted]’ account was scheduled to stop receiving PALMco’s service on 5/*/2014. However, [redacted] has not sent PALMco usage information for [redacted]’ account since 4/**/2014. For this reason, we believe PALMco is no longer servicing [redacted]’ account.

We have reached an amicable resolution with [redacted] and we will update the Revdex.com when [redacted] calls us to confirm PALMco is no longer his supplier.

We kindly ask that you consider this matter closed.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I will also note that the two checks have been received and the second one was just cashed yesterday (6/*/14), so a second check is not necessary.

Sincerely,

Review: PALMco is my energy provider they have been charging me almost triple the amount for service now I am left owing PPL electric utility an unpaid amount of almost 1,600 ...last invoice they sent me was for my usage of 1772KWH @0.18897. which amounted to 334.85 keeping in mind my home is a two bedroom house. They have given me a five hundred dollars reimbursement on which I had paid towards preexisted balance of 2,667.52.....I have been paying 300 to 500every month for the pass year and is still behind.....they have sold me on the idea that I would be paying lest for energyDesired Settlement: I admit that I should be responsible for some of the payment but they should help me clear up this mess

Business

Response:

Regarding case #[redacted], [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 8/**/2014. We offered to look into her account to review her final bill. Upon review, we offered [redacted] an additional courtesy credit of $69.05 for the billing cycle 7/*/2014 – 8/*/2014, which will be sent in the form of a check. This credit is in addition to the previous credit of $550 issued on 7/**/2014, which gives [redacted] a total combined credit of $619.05. [redacted] understood, accepted the offer, and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 4/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 6/*/2013.

After receiving PALMco’s electric service for over a year, on 7/**/2014, [redacted] called us in regards to her account. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of her electric account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. Per the determination of [redacted]’s utility, PPL, PALMco stopped servicing her account 8/*/2014. As a show of good faith, we offered to review [redacted]’s electric account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $123.19 for the billing cycles of 5/*/2014 – 7/*/2014, which would be sent in the form of a check. [redacted] accepted the offer and ended the call.

We spoke to [redacted] on 7/**/2014. As an extension of our good faith, we offered to re-review [redacted]’s electric account for a courtesy credit. Upon review, we offered [redacted] a courtesy credit of $550.00 for the billing cycles of 1/*/2014 – 7/*/2014, which would be sent in form of a check. This would void out the previous credit of $123.19 offered on 7/**/2014. In addition, we offered to review [redacted]’s next bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.

Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

We apologize to [redacted] for any hardship she may have experienced due to the increases in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and we do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Palmco promised a better price for electricity than I was getting. In August 2013 I was paying [redacted] $.1129 per Kwh. Palmco charged .0960 in Sept and Oct, then .1374 in Nov and Dec. In Jan 2014 the rate went to .2696 and I immediately canceled but couldn't get out of the contract for 30 days and couldn't withhold Palmco's part of the [redacted] bill. So I had to continue with Palmco for another month and they charged .3195 per Kwh. In March 2014 when I was finally able to get back to [redacted], I was charged $.1129 again. I believe that I was overcharged in excess of $200.Desired Settlement: Palmco should provide a refund of $200.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 6/**/2014. We reminded [redacted] that per the determination of [redacted], his account stopped receiving PALMco service on 2/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $44.94 for the billing cycles of 1/**/2014 – 2/**/2014, which will be mailed in the form of a check. This is in addition to the credit of $19.45 offered on 2/*/2014. [redacted] accepted the offer, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 7/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 8/**/2013.

On 2/*/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco service on 2/**/2014.

On 2/*/2014, we received an email from [redacted] regarding his account. Shortly thereafter, we spoke to [redacted] on 2/**/2014. We advised [redacted] that per the determination of [redacted], his account is scheduled to stop receiving PALMco service on 2/**/2014. As a courtesy, we offered to review his account for a potential credit. Upon review, we offered [redacted] a credit of $19.45 for the billing cycle of 12/**/2013 – 1/**/2014, which will be mailed in the form of a check. [redacted] accepted our offer, thanked us and ended the call.

We apologize to [redacted] for any displeasure he may have experienced due to the increases in his bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: The company is a thrid party energy and gas supplier. They promise to bill less than my local supplier, [redacted]. They have been billing me much more than what I would have been billed by my local supplier. I called them and their solution was to give me a small credit that doesn't even touch the amount they have ripped me off for. Please help. I've reviewed my bills from December 2013. In just the electricity part, Palmco billed me a total of 719.28. [redacted] would have billed me 288.04 for the same service. I was lied to by the company.Desired Settlement: I would like a refund of the difference. I was billed 719.28 by Palmco. It would have cost 288.04 from [redacted]. (just electric portion). 719.28 minus 288.04 = 431.24.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we tried contacting [redacted] on 4/*/2014 and 4/*/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 10/*/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 11/**/2012 and her gas account on 12/**/2012.

After over a year of receiving PALMco service, we spoke with [redacted] on 4/*/2014 regarding her account. We advised [redacted] that the enrollment with PALMco was valid upon the completion of a signed agreement. By signing the agreement [redacted] agreed to our variable rate plan. As a courtesy we offered to review [redacted]’s accounts for potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $83.31 for billing cycles 1/**/2014-3/**/2014, which will be applied to her account. [redacted] requested the cancellation of her accounts. We advised [redacted] that it is per the determination of [redacted] to schedule an end date on her accounts. However, before we could process her request to cancel her accounts, we received an Inbound Drop request from [redacted]. [redacted] acknowledged this and ended the call. Per the determination of [redacted]’s electric account is scheduled to end service with PALMco on 4/**/2014 and her gas account on 6/**/2014.

On 4/*/2014, we received an email from [redacted] regarding her credit. Shortly thereafter, we tried contacting [redacted] on 4/*/2014 but were only able to leave messages.

We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following her enrollment in our service. PALMco does inform customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The gentleman who came to my door and convinced me to switch to palmco explained to me that I would save money. I never received a packet explaining that the rates were variable or I would have canceled right away.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

In response to this rebuttal, we spoke to [redacted] on 4/**/2014. We advised [redacted] that per the determination of [redacted], her electric account is scheduled to end on 4/**/2014 and her gas account is scheduled to end on 6/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $235.41 for the billing cycles of 12/**/2013 – 3/**/2014 towards her electric account and a credit of $32.65 for the billing cycles of 1/**/2014 – 3/**/2014. This makes a total credit of $268.41, which will be mailed in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of her final bill should she be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: PalmCo cold called and promised to save us money on our electric bill. We agreed to switch to them in order to save money on our monthly bills as we are retired and live on a fixed income. We noticed the per kilowatt charge has now increased 300%. The original per kilowatt charge was approximately $.10. It is now $.31 subsequently increasing our monthly bill by 300% regardless of usage. We have cancelled our account but unfortunately had to pay the bill to avoid our electric service being turned off. Palmco agreed to reduce the bill by a small fraction of the charge ($68.95). We are now buying service again from Jersey Central at a rate of $.10 per kilowatt. This company outright took advantage of elderly retired people who trusted they would see a reduction in their electric bill. We want to be reimbursed the additional over charge which Palmco refuses to do. They should be ashamed.Desired Settlement: Palmco should refund an additional amount of $160 for the current month. Palmco charged $337 for the same service Jersey Central would provide at $108. They have only agreed to reduce the bill by $68.95.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted]: [redacted]

RESULT

In response to this complaint, we spoke to [redacted], [redacted]’s wife on 3/*/2014. [redacted] requested that her account be re-reviewed. We obliged [redacted]’s request to have her account re-reviewed. Upon review, we offered a courtesy credit of $125.65 for billing cycles of 12/**/2013 - 2/**/2014, which will be applied to her account. This will void out previous credit of $68.95 given on 2/**/2014. We advised [redacted] that we will review her next bill should he be unhappy with it. [redacted] thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 6/**/2013. Shortly thereafter, a welcome packet that included all the necessary information regarding his enrollment with PALMco was mailed to [redacted], including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 07/**/2013.

After more than 7 months of service with PALMco, we spoke with [redacted], [redacted]’s son-in-law on 2/**/2013, regarding account. We advised [redacted] that we will review [redacted]’s account for loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. Upon review, we offered a credit of $68.95 for billing cycle 1/**/2014-2/**/2014, which will be applied to his account. [redacted] requested we cancel [redacted]’s account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of JCPL to schedule an end date. [redacted] accepted the credit, thanked us and ended the call. Per the determination pf JCPL [redacted]’s account is scheduled to end service with PALMco on 4/*/2014.

Contrary to [redacted]’s complaint, PALMco doesn’t take advantage of elderly customers. PALMco values all of its customers and [redacted] was sent all of the necessary information regarding her enrollment upon enrolling with our service.

Please let us know if the Revdex.com would like any other information.

Thank you.

Review: I signed up with Palmco Energy, knowing that it was a variable electric rate. My initial sign up was for approx 7 cents/kwh for the first two billing cycles, and then the rate is variable and subject to change. My first billing cycle after the fixed rate cycles was billed at 21 cents per kwh! I recently received my next bill, and it is billed at 28 cents per kilowatt!!!

Variable is one thing, increasing by 400% is something else. This is totally unacceptable from a business.Desired Settlement: Billing at a reasonable rate. It does not have to be 7 cents, something around 10 or 11 cents is much more realistic. 300-400% increases should be unlawful.

Business

Response:

Regarding case [redacted]; [redacted]

UPDATE

We spoke with [redacted]’s wife, on 3/**/2014. We offered to review [redacted]’s final bill. Upon review we offered [redacted] a credit of $78.80 for billing cycle 2/*/2014-3/*/2014, which will be mailed in the form of a check. We reminded [redacted] that per the determination of METED her account ended service with PALMco on 3/*/2014. [redacted] was satisfied, thanked us and ended the call.

Please let us know if the Revdex.com would like any other information

Thank you.

Review: Couple of months back one person came to my apartment and told me it is an yearly review from [redacted] and I just need to sign a paper. I fell for it and signed. They deceived me into signing for getting their service for electricity, which I had no idea about.. I got a electricity bill of $205 ( I generally get a bill of around $100 in fall, I thought this was because of heating usage) . Next month I was not home for 10 days therefore did not use heating at all for those days. I still get a bill of $206. So I called [redacted] and they said they do not know anything, but it is the PALMCO energy who is billing my usage now. Now I get to know that I am registered with palmco. I called palmo, and they told me it's a variable rate etc etc and of course did not refund anything. I cancelled their service. They said they will cancel and report it to [redacted].

Today I get my bill again and guess what it is $206 again and this month also I was not home for 20 days. And PALMCO service is not cancelled ( They had told me they cancelled it). I am not sure what is going on in here. How can I get the exact same bill every month even though I am not home for half the month. and why PALMCO did not cancel the service. I am a student and really cannot afford this kind of money without actually using the service.Desired Settlement: I need either [redacted] or PALMCO energy to fix what ever is happening here and I need an exact meter reading and refund from PALMCO energy. I also hope they do not continue to deceive people like I was, and lie to people.

Business

Response:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. We reminded [redacted] that PALMco offers a variable rate with no guarantee of savings. We reminded [redacted] that per the determination of [redacted] her account ended on 2/**/2014. [redacted] thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 9/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s account on 10/**/2013.

After receiving PALMco service for three months, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] thanked us and the call was ended.

On 1/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of [redacted]’s account ended on 2/**/2014.

On 2/**/2014, we spoke to [redacted] regarding her account. We advised [redacted] that per the determination of [redacted] her account ended on 2/**/2014. [redacted] thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: In august of 2013 I agreed to change supplier to Palmco of my electric and gas with [redacted] on their sales promise that my bills will be 10% less than those charged by [redacted]. However, since December 2013 to present, the bill I was receiving had charged exhorbitant rates on electricity and especially on gas. The usual [redacted] charges per kilowatt hour on electricity is ranges from .109 to .118 / kWh however , Palmco started at [redacted] rate but when it became dec they started charging .25-.64/ kWh. Then this is even getting worst on gas the [redacted] range is from .29-.34/therm , however Palmco charged .46 to 2.14 / therm . Which is 100% more than usual [redacted] charges. I had called them the first time to complain about my bill charges of dec to feb **,2014. They promised to refund me $85.00 on the three bills I received. However the difference based on [redacted] rate amounted to $ 435.00. Then this month when I got my bill I should be refunded $79.00 based on [redacted] bill but they promised they will refund me $28.00 only. I am only requesting that they refund me the difference on the [redacted] rate and their rate which is now total $514.00 . Their promise of refund of $85.00 on first three bills and $28.00 on March 2014 bill is not acceptable.Desired Settlement: That the first verbal promise of refund of $85 .oo and second promise of $28.00 be reflected on my next bill and the balance of $514-85-28 or total $400 be refunded to me also reflected on my April 2014 bill. Thank you for your assistance.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 4/*/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled with PALMco service on 6/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 7/**/2013 and his gas account on 9/**/2013.

On 3/*/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s electric account ended on 3/**/2014 and his gas account is scheduled to end on 5/**/2014.

After receiving PALMco service for over seven months, for the first time, we received an email from [redacted] on 3/*/2014 regarding [redacted]’s account. Shortly thereafter, we attempted to contact [redacted] on 3/*/2014 but were only able to leave a message. In our message, we advised [redacted] that per the determination of [redacted], [redacted]’s electric account ended on 3/**/2014 and his gas account is scheduled to end on 5/**/2014.

On 3/**/2014, we received an email from [redacted] regarding [redacted]’s account. Shortly thereafter, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014 but were only able to leave messages.

On 3/**/2014, we received an email from [redacted] regarding their account. Shortly thereafter, we spoke with [redacted] on 3/**/2014. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $63.37 for the billing cycles of 12/**/2013 – 2/**/2014 towards his electric account and a credit of $22.47 for the billing cycle of 1/**/2014 – 2/**/2014 towards his gas accounts. This makes a total credit of $85.84, which was applied towards his account. As an extended courtesy, we advised [redacted] to contact us for a review of any subsequent bills should they be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

We received an email from [redacted] on 3/**/2014 regarding their account. Shortly thereafter, we spoke with [redacted] on 4/*/2014. [redacted] requested a copy of their agreement, which was processed promptly. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $16.10 towards his electric account and a credit of $12.84 towards his gas accounts for the billing cycle of 2/**/2014 – 3/**/2014. This makes a total credit of $28.94, which will be mailed in the form of a check. This is in addition to the credit of $85.84 offered on 3/**/2014. [redacted] accepted the offer, thanked us and the call was ended.

On 4/*/2014, we received an email from [redacted] regarding their accounts. Shortly thereafter, we attempted to contact [redacted] on 4/*/2014 and 4/*/2014 but were only able to leave messages.

Contrary to this complaint, [redacted] was sent all of the necessary information regarding his enrollment upon enrolling with our service, including the fact that rates are variable and savings are not guaranteed.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The refund that they have made in the account as they say has not been received yet and they say it will take one or two bills after . Meaning April and may bill. I took their offer and in fact in the March bill they said they will refund me $46.00 not $28.00. In addition the total amount that should have been refunded to me should be total $598.00 already. They have only proposed a refund of $85.86 plus $46 only a measly $113. 00 which is only barely 1/5 of the total refund I should received. They are profiteering and charging exhorbitant rates which are inconceivable in terms of the rate that [redacted] is charging compared to their rates which is 100% over [redacted] rate is .46/ therm on the gas at the most while their charge is $2.16 / therm and on electricity the most tha [redacted] charged is $.113/ kWh while their charges is $.31/ kWh clearly 3 x more than the usual rates. The $598.00 I am requesting a refund if from Dec 2013 bill to March **,2014 bill is only the difference between [redacted] rate and that of Palmco. I sent you a comparable computation on this. I did not get theses rates out of the blue. It is in the bill that I received . There's only one person in our home during those times in question and the bill went from usual$ 60-100 to $221 to 293 to 423 from Dec to March. Our bill for the past 20 years we have lived in that home never went up higher than $200. This is what made everything hay wire in our bill. I am only requesting that they refund me to extent if [redacted] usual bill not the 10% less than [redacted] that they told me about. This is reason why I cannot accept their offer of -/5 of the amount if what they should refund. Also, I believe other consumers are in the same dilemma as I am . Is it imperative for me to accept their bill when I know I have been scammed? I am sorry but they have to answer to their commitment that my bill should be lower than [redacted] usual charges. This is what I accepted and this is what they should do. They have to adjust their rates. I can get other bills from friends to see that rates they charged are competitive. Right now it is exhorbitant and profiteering. Also up to now I have not received the refund they offered if $85.86 and 46.00 . Until then, I stand by my charges that they have to lower their rates to competitive rate not to what they believe they can profit from . This is clearly profiteering and not fair to consumers. I hope Revdex.com can help us consumers for this kind of firms that are taking advantage of us consumers. The rates are definitely not competitive.

thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]: [redacted]

In response to this rebuttal, we attempted to contact [redacted] on 5/*/2014 and 5/*/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

In response to [redacted]’s concerns, a check in the amount of $63.37, check number [redacted], and a check in the amount of $147.40, check number [redacted], were mailed to [redacted] on 5/*/2014. This is in addition to the credit of $22.47, which was applied to [redacted]’s account on 3/**/2014. [redacted]’s credit of $9.31, offered on 4/**/2014, will be applied to her account within the next two billing cycles. This makes a total credit of $242.71.

Contrary to this complaint, the credit of $86.00 [redacted] mentions in her complaint are the credits of $22.47, which was applied to her account and the credit of $63.37, which was mailed in the form of a check on 4/**/2014.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The total bill in question is $922.00 for Dec 2013-march2014 ,[redacted] comparative charge is only $323.00 total a difference of. $599.00 which represents the overcharge of Palmco. I have said before this complaint that I will withdraw my complaint only if they refund to me at least $500.00. I just spoke to Palmco today and they offered $100.00 more and will issue a check in three to four weeks. There is therefore a balance if overcharges that they made if $200.00. They now tell me that another rejection of their offer is not acceptable. I have suspended payment of the balance if their bill of March2014 to extent if $200.00 with [redacted]. I believe that I am justified to not pay this portion of the bill to fill up the$200.0o balance that they still owe me. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

We were mislead by the sales rep who came to the house with promises of our bill being less than that of [redacted]. There has not been one month in which this has been the case. The comparison [redacted] show vs Palco is close to double each time. I called them once and as an apology they sent me a $25 Restaurant.com gift card which by the way can be obtained almost anywhere for almost nothing. Its been close to 2 bill cycles in which I've asked them to remove me from their service and I'm still waiting to have that taken care of. Sure enough, this month's bill, 3 less KWH used in a month vs last with 3 more days in this cycle and my bill is 12% higher. Very frustrated, will never recommend them.