PALMco

Review: I have paid my electric bill for many years and have felt it was a reasonable rate for the electric service I received. The rates for the periods below were charged to my account:

Period Service Charge "Rate"

July to August 2013 $ 0.076900

August to September 2013 $ 0.069800

September to October 2013 $ 0.069800

October to November 2013 $ 0.108600

November to December 2013 $ 0.108600

December to January 2014 $ 0.187500

If I average the amount that I paid for the last eight months, it comes to $29.12 per day, and I realize that it was a little bit colder in December-January so I can understand that the bill may be somewhat higher, but $54.12 per day for December to January is 186% higher than the average rate for the last eight months. This is a scam and I will not pay the bill as it is now. Please have PALMCO or CL&P reduce my bill for $150.00 as they over-charged me for the generation service charge.Desired Settlement: Please reduce my January bill by $150.00 for the overcharge on my account. Thank you very much.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014. We reminded [redacted] of the previously issued courtesy credit in the amount of $35.72, for the billing cycle 12/**/2013-1/**/2014. We advised [redacted] that we would re-review her account for an additional courtesy credit. We advised [redacted] that upon review, we would give her an additional courtesy credit in the amount of $58.05 for the billing period of 12/**/2013-1/**/2014, which will be mailed in the form of a check. We advised [redacted] that this would bring her total credit issued to $93.77 for the billing cycle of 12/**/2013-1/**/2014. [redacted] understood, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] was enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 08/**/2013.

After five months of receiving service, on 01/**/2014, [redacted] contacted us to inquire about her bill. We reminded [redacted] that her daughter, [redacted] agreed to variable rates with no guarantee of savings. As a show of good faith, we offered to review her account for a potential courtesy credit. Upon review, we offered a courtesy credit of $35.72 for billing cycle of 12/**/2013-1/**/2014, which was applied to her electric account. [redacted] accepted the credits, thanked us, and the call was ended.

On 01/17/2014, we received an inbound cancellation request for [redacted]’s accounts, which was processed promptly and without penalty. Per the determination of CL&P, [redacted]’s electric account ended on 1/**/2014.

On 1/**/2014, [redacted] contacted our office to inquire again about her bill. We reminded [redacted] that PALMco has no contract or cancellation fees and that we offer variable rates with no guarantee of savings. We advised [redacted] that per the determination of CL&P, PALMco stopped servicing her electric account on 1/*/2014. We also reminded [redacted] about her credit that was given on 1/**/2014 of $35.72 for billing cycle of 12/**/2013-1/**/2014. [redacted] acknowledged the information and ended the call.

On 1/**/2014, we received a call from [redacted], [redacted]’s daughter. [redacted] wanted to know how her mother was signed up for our service. We reminded [redacted] of the TPV she recorded on 7/[redacted]/2013. [redacted] acknowledge this information and ended the call.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

From: [redacted]

Sent: Friday, February ** 2014 7:22 PM

To: Complaints

Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]

The check for $58.05 was never received, as PALMCO said they paid. I did receive the first one of $35.72, credited to my CL & P account. This complaint needs to stay open until that check is received. I was waiting to see if it came in the mail. Thank You, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Business

Response:

Hello Alex and the Revdex.com,

Regarding case # [redacted]:

In response to this complaint, we spoke to [redacted] on 2/[redacted]/2014. We advised [redacted] a check in the amount of $58.08 was sent out on 2/**/2014. We also advised [redacted] that it takes up to 7 – 10 business days before she would receive her check in the mail. [redacted] thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Palmco was charging me a 0.28 per kilowatt hour when standard rate is between .05 or .06 per kilowatt hour for electricity usage. They only credited me a $54.00 credit for a bill that is $606.00. They are very misleading in their customer service approach and do not actually answer your questions. They did not give us a warning as to our rate increase and said they are only a variable rate company with no locked in rates for their customers.Desired Settlement: I feel I should be given the opportunity to have a fair rate applied to my last bill and for this last billing cycle I will have with them. I do not see how I should be forced to pay another $600 if my rate continues to be 0.28 per kilowatt hour. I do not want to trapped paying them a total of $1,200 for 2 billing cycles with and outrageous rate. I have already cancelled my service, however, I am locked in with them for potentially another billing cycle before Potomac Edison can take over.

Business

Response:

Hello **and the **,

Regarding case [redacted]:

RESULT

In response to this complaint, we attempted to contact [redacted] on 2/**/2014 and 2/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet that included all the necessary information regarding her enrollment with PALMco was mailed to **, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing **’s electric account on 08/**/2013.

We had no contact with [redacted] during the first 6 months we serviced her account. On 02/**/2014, [redacted] contacted our office to discuss her account. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. [redacted] requested that we cancel her service, which was processed promptly and without penalty. We advised [redacted] of the cancelation process. Per the determination of Potomac Edison, [redacted]’s service with PALMco is scheduled to end on 03/**/2014. As a form of goodwill, we offered to review her account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $54.02 for her account for the billing period of 01/**/2014- 02/**/2014. [redacted] accepted the credit and ended the call.

Contrary to [redacted]’s complaint, PALMco’s customer service does not mislead customers. PALMco values all of our customers and answers all customer questions to the best of our ability.

Please let us know if the Revdex.com would like any further information.

Thank you.

???

Hello **and the **,

Regarding case[redacted]

UPDATE

We spoke to [redacted] on 2/**/2014. We advised [redacted] that per the determination of Potomac Edison, her account is scheduled to end on 3/**/2014. As a show of good faith, we offered to re-review her account for a new courtesy credit. Upon review, we offered a new courtesy credit of $137.29 for the billing cycle of 1/**/2014 – 2/**/2014, which will be mailed in the form of a check. This will void out the courtesy credit of $54.02 offered on 2/**/2014. We also offered to review [redacted]’s final bill should she be unhappy with it. [redacted] thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I was approached at my house by a saleswoman who falsely stated she worked for PSE&G. She had a binder with the PSE&G logo and ID of the same. She went to every apartment in my building saying " we have heard complaints you have been overpaying for your utility bill." She then asked to see my private information (billing statement) in order to correct the problem. Once she saw it she asked for my signature in order to fix the problem. The signature was actually an agreement to a contract for a sale with PALMCO. I then called PSE&G while she was in the building and they said she did not work for them. I tried getting the contract back but she refused to return it. In short, I was sold a service I didn't want under false pretenses. I was then not permitted to take back the contract. I am waiting for cancellation from the company still.Desired Settlement: I would like a formal apology addressed to me ( [redacted]) with a full explanation of what they believed happened from the owner and how they will prevent the same from occurring in the future. I want an immediate cancellation of services with no charges or fees whatsoever.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULT

In response to this Revdex.com complaint, we made attempts to reach [redacted] on 6/**/2013 and 6/**/2013 but were only able to leave messages. We will continue to reach out to [redacted] until this matter reaches an amicable resolution.

BACKGROUND INFORMATION

Prior to receiving his Revdex.com complaint, [redacted] signed a PALMco supply agreement on 5/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment. PALMco was scheduled to begin servicing [redacted]’s electric account on 7/**/2013 and gas account on 8/**/2013.

Before we received his Revdex.com complaint, [redacted] contacted us on one occasion. [redacted] requested the cancellation of his accounts and said he felt the salesperson he met had misrepresented herself. We apologized to [redacted] and explained that the representative he met acted against PALMco policy and training. Before we could process [redacted]’s request, PSEG sent us drop requests for both of his accounts. Per the determination of PSEG, [redacted]’s electric and gas accounts are scheduled for cancellation on 7/**/2013 and 8/**/2013, respectively. Because these are the same dates [redacted]’s service was scheduled to begin, [redacted] will not receive service from PALMco.

After speaking with [redacted], an investigation into the representative in question was launched. Upon review, we found no previous complaints or instances of noncompliant behavior on this representative’s behalf. This representative was taken out of the field, warned, and retrained promptly.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: I signed up with Palmco Energy Services as an alternative gas supplier to [redacted]. As of my first bill, the variable rate was $4.08 and was guaranteed for two months. On the third month, the rate went up to $7.484 per mcf, and on the fourth month, it was $16.998, a 417% increase in two months. At the same time, they were still offering a rate under $4.99 on [redacted] comparison chart. I switched suppliers after the first increase, but it takes 2 or 3 months before the switch is made.Desired Settlement: I am requesting a refund of the amount charged over $4.99 for the mcf used in the past two months. A 417% increase is just plain unscrupulous.

Business

Response:

RESULTS

In response to this complaint, we spoke with [redacted] on 6/**/2014. As a courtesy, we offered to review [redacted] for a potential courtesy credit. Upon review, we offered [redacted] a credit of $13.45 for the billing cycles of 5/**/2014 – 6/**/2014, which will be mailed in the form of a check. This will void out the previous credit of $9.80 offered on 6/**/2014. [redacted] accepted the offer, thanked us and ended the call.

Review: Two and a half years ago I switched from [redacted] to Palmco because they promised my bill would be lower then [redacted].They are now charging me 60% more then [redacted].I consider this company a SCAM.Two days ago I canceled my contract but have not heard from them.My bill has skyrocketed from an average of $120.00 to $450.00.Desired Settlement: I would like to have Palmco return all the money that overpaid compared to [redacted].

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case # [redacted]; [redacted]

RESULTS

After receiving this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 08/**/2010. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2010 and his gas account on 11/**/2010.

After receiving PALMco service for almost 3 and a half years, we received an email from [redacted] on 3/*/2014 regarding his account. We attempted to contact [redacted] on 3/*/2014 but were only able to leave messages.

On 3/**/2014, [redacted] contacted our office regarding the cancellation of his account. We advised [redacted] that we submitted his cancellation request, but it is per the determination of [redacted] to schedule an end date for his account. We reminded [redacted] of a signed agreement received on 8/**/2010, which states the fact that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. Upon review, we offered [redacted] a credit of $9.10 on his electric account and $27.36 on his gas account for the billing cycle 1/**/2014-2/**/2014. [redacted] thanked us and ended the call. Per the determination of [redacted], [redacted]’s electric account will stop receiving PALMco’s service on 3/**/2014 and his gas will end on 3/**/2014.

Contrary to [redacted]’s complaint, PALMco does not scam our customers. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Beware of PALMCO POWER SUPPLIER!! Bait-and-switch, Thievery, Kleptomania or worst!!

Our regular electricity bill with our traditional provider is usually about $ 70.00 and no more than $ 120.00 at the height of winter. In October of 2015, We decided to sign up with a 3rd party provider that send out agents to knock on door promising to "lower your electric bill". In our case, we were promised a savings of 7.9 cents per kilowatt hour (wwh). Immediately after signing with this provider, our electric bill skyrocketed to $ 180 and some cents for November.

Our December bill is a whopping $ 298.17 . Only $ 80.00 of the $ 298.17 is going to our traditional provider which is National Grid and the rest $ 218.00 is going to the third party that promised us a lower rate.

Our energy use changed much, the light bulbs, which our most common use of electricity have all been replaced with high energy efficient bulbs 2 years ago and and other common household appliances are used moderately.

(please forward to all of your Massachusetts friends on FB)

Review: in recent month I switched to Palcom energy as the claimed the rates are very affordable and will never increase to a point where it would then be very expensive. My January bill was very high, higher than normal in which they claimed gas prices increase and therefore charging 83 cents per therm. I accepted but came to realize that [redacted] rates were much lower at 47 cents per therm. I decided to pay the bill and cancel my services with Palmco as they said there are no cancellation fees. I recently received my February bill (my last bill with Palmco) and once again the bill was a lot more than the january. Came to find out Palmco was charging $2.25 per therm, this was outrageous considering [redacted] rate has decreased to .32 cents per therm. I was flabbergasted and furious. It appear as though, since I cancelled they decided to increase the rate astronomically I guess to justify their non-cancellation fees. I cannot see how I can accept this, it is unfair to not just me but to everyone in the state of NJ where we are forced to accept these scams and forced to pay these rates when they cannot be justified. If [redacted] rate is 32 cents with the national increase in gas prices, how can Palmco charge a rate of $2.25 under the same gas increase? I refuse to pay these people that absurd rate and I dont care if its a small amount of money but its the principle. I have googled this company and found out im 1 in 100s maybe thousands of people that are experiencing this problem with this particular company. I will fight this along with anyone who is willing to join forces. This is unacceptable and I will write to everyone that I can about this issue. If this company continues to do as they please where would the average consumer be. This is obviously a big deal to me as I am a hard working person who cannot afford to sit and allow this to happen as I am not wealthy but fortunate to be able to live in a home but if this continues how can I afford to maintain a family a house and a simple lifestyle. We need a voice that can be heard to stop this nonsense. After 3 years of living here and owning my home this is the first time that im dealing with this and coincidentally a few month after signing up with Palmco. I beg that this be looked into as I mentioned I am not the only one. I have no idea if any one may have complained to someone other than forums but I am hoping. I am not the type to sue for anything I always believe in resolution and fairness but if a lawsuit is needed to stop this madness then im all for it.

Please strongly consider this letter.

Thank you,

Concerned citizen of New jersey.Desired Settlement: I would love to have an adjustment of a reasonable rate.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 3/**/2014. [redacted] apologized for making multiple complaints and assured us he is fully satisfied with the resolution reached on 3/*/2014. Should he be unhappy upon receiving his next gas bill, [redacted] will contact our office for a courtesy review. [redacted] was satisfied and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled in PALMco’s gas and electric service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 9/**/2013 and 8/**/2013, respectively.

On 1/**/2014, we received a call from [redacted] regarding his bill. We informed [redacted] that PALMco has no contract or cancellation fees and that we offer variable rates with no guarantee of savings. [redacted] advised us that he was going to request the cancellation of his accounts through [redacted]. We advised [redacted] that we will note his account about the pending cancellation request from [redacted]. [redacted] understood and ended the call. Shortly thereafter, we received an inbound cancellation request for [redacted]’s gas and electric accounts from [redacted], which was processed promptly and without penalty. Per the determination of [redacted], [redacted]‘s gas account is scheduled to end on 3/**/2014 and his electric account ended on 2/**/2014.

On 3/*/2014, [redacted] called us in regards to his accounts. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s accounts for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $43.66 for the gas account for the billing cycle of 1/**/2014 – 2/**/2014 and $13.42 for the electric account for the billing cycle of 1/**/2013 – 2/**/2014, which will be sent as a check. [redacted] understood and ended the call.

We also spoke with [redacted] on 3/*/2014. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. Furthermore, we reminded [redacted] of the courtesy credit of $57.08 given on 3/*/2014. We advised [redacted] that we will review his final gas bill should he be unhappy with it. [redacted] was satisfied, thanked us and ended the call.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Its not that I am satisfied with the offer but I have accepted it. Yes I indeed agreed to the variable rates but never expected the rate to ever be this high. I dont think what I am asking for will be honored but I will accept the offer given pay the bill and move on. I have been ripped off before and usually costs more to resolve the issue. Its a life lesson that I have to accept.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My electric service was provided by Penelec at a cost of $0.07 per kilowatt hour. Palmco advertiosed their service at $0.05 kwh, and I changed to their service in May 2013. They charged me that rate in May and June 2013, then started increasing their price to .08 in July and August, then increased it to .14 in September, then to .13 in October, Nov, and Dec. It was increased to .14 in January of 2014, and then to .21 in February.

Based upon their actual pricing vs actual usage compared the steady rate of .07 by Penelec throughout this period, there is an excess charge of $182. I am requesting a cash refund of $182.

I changed to their service due to their lower coast, and have been subjected to a bait and switch in which their charges are two and now three times higher than my previous supplier.

Further, I have researched this company on the Internet and find many, many complaints against them for the same reasons - too bad I didn't do this before I changed to them. I have requested Penelec my local supplier to once again serve my electricity needs, and they will do so starting in March, 2014.

I am asking you to help me obtain a refund - not a credit. Thank you so much.Desired Settlement: I request a refund on their excess charges based on my usage at .07 kwh which is the rate charged by my local supplier, in amount of $182.

Business

Response:

Regarding case [redacted]:

RESULT

In response to his Revdex.com complaint, we made attempts to contact [redacted]on 2/**/2014 but were only able to leave messages. To address his concern, we sent [redacted] an email confirming that as a courtesy, we will honor his request and mail him a check in the amount of $182. We hope [redacted]considers this matter resolved.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted]called PALMco’s office to enroll in our services on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted]that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ account on 4/**/2013.

For the first ten months PALMco serviced his account, we had no contact with [redacted]. On 2/**/2014, we spoke with [redacted] with regard to his account. We reminded [redacted] that he agreed to a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’ account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $9.43 for the billing cycle of 1/**/2014 to 1/**/2014, which would be posted towards his account. [redacted] accepted the credit and thanked us, and also informed us that he had cancelled PALMco’s service through his utility. [redacted] then ended the call.

On 2/**/2014, we received an inbound cancellation request for [redacted]’ account. Per the determination of Penelec, [redacted]’ service with PALMco will end on 3/3/2014.

On 2/**/2014, [redacted] sent us an email expressing dissatisfaction with his account. We called [redacted] to discuss his concern, but [redacted] disconnected the call. We made several more attempts to contact [redacted] and resolve his concern, but could only leave messages.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: In February 2013 I called PalmcoPower PA and signed up for their 2 month introductory rate of .0629/kwh. I was told by their phone representative that after the introductory period, the rate would be variable but competitive. This held true for the first 4 months of service. After the introductory period was over, the charge per kwh for the next 2 months was quite similar to PPL's "price to compare"( in May PPL charged $.07237, and Palmco charged $.0898). However, when my bill for July arrived, I was shocked to see that Palmco had increased their price to $.1396/kwh. When I called their customer service, first they offered me a check for $28.05, and when I asked to speak to a manager they said a check for $37.65 would be their final offer to rectify the situation. Although I accepted this check, when I do the math it still leaves their rate being $.1250/kwh after the adjustment. Palmco charged me $268.17 for 1921 kwh of power that PPL would have sold to me for $158. I do not feel this rate is "competitive", as I was told it would be by their salesperson when I switched to them for my generation and transmission charges. I don't know if this qualifies as bait and switch, but I feel that their assurance of competitive pricing after the introductory period ends is certainly false advertising. When I googled Palmco, I found that lots of people besides me have had the same price-hike problem.Desired Settlement: I would like an additional refund of $40, which would make my variable rate truly COMPETITIVE with PPL's "price to compare" for the same period(which was $0.08227). I used the difference between PPL's rate and Palmco's rate from my May bill to calculate this amount. Using the same pricing difference from my May bill, the Palmco rate for my 1921 kwh of July electricity usage would have been $.0997, not $.1396. By the way, Palmco's price offer today for an introductory rate for new customers is $.0698/kwh. Please see: http[redacted]

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case [redacted]:

RESULTS

In response to this Revdex.com complaint, we will not be reaching out to [redacted]. When we spoke to [redacted] on 9/**/2013 she informed us she had already filed this complaint with the Revdex.com. [redacted] seemed pleased with the credits offered and we consider this matter to be settled.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] was enrolled in PALMco’s service on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are never guaranteed. PALMco began servicing [redacted]’s account on 2/**/2013.

After four months of service, [redacted] contacted us on 6/**/2013 in regards to her electric account. We reminded [redacted] she agreed to an introductory rate, guaranteed for only two months, and a variable rate thereafter with no guarantee of savings. On 6/**/2013 we received an inbound drop request, which was processed promptly and without penalty. Per the determination of PP&L, [redacted]’s account ended service with PALMco on 7/**/2013.

On 7/**/2013 we received another call from [redacted] in regards to her billed rates. We reminded [redacted] introductory rates are for new customers only and that she agreed to variable rates and savings are not guaranteed. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we issued a credit of $37.65 which was sent to [redacted] in the form of a check by mail. [redacted] seemed satisfied and the call was ended.

On 9/**/2013 [redacted] reached out to us to state she was unhappy with the previous credit issued. As an extended courtesy, we offered to review [redacted]’s account for an additional courtesy credit. We issued an additional credit of $20.01, bringing [redacted]’s credit total to $57.66.

Please let us know if the Revdex.com would like any further information.

Thank you.

Compliance

Review: a Palmco representative came to my home saying they were an organization investigating illegal fees charged by my current gas and electricity companies. They ask to see my bill to see if the fees were on the bill. I showed her the bill and she wrote down my gas and electric account numbers. She then had me sign the form. She said it was to show that PALMco had informed me about the illegal fees. After she left, I noticed what I had signed was actually an agreement to switch my gas and electric service to Palmco. I never said I wanted to do this, and she never told me that was what the form was for. She said the form was only to show that they had informed me about the illegal fees. She never said that PALMco is an energy company that provides gas and electical services.Desired Settlement: (1) Not to switch my Gas and Electric Service to PALMco

(2) Stop their unethical business practices.

Business

Response:

Hello Revdex.com,

Regarding case [redacted]:

RESULT

In response to this complaint, on 12/**/2013 we spoke to [redacted]. We apologized to [redacted] for inconvenience he experienced. We advised [redacted] that his agreement will not be processed and he will not be enrolled in PALMco’s service. He thanked us and the call was ended. [redacted] will be placed on our internal Do Not Knock list.

BACKGROUND INFORMATION

Prior to this complaint, our corporate headquarters never had any contact with [redacted]. [redacted] has not been a customer of PALMco in the past and will not be a customer moving forward.

The behavior alleged in [redacted]’s complaint is 100% against PALMco policy and training. [redacted]’s enrollment information was received by our office on 12/*. [redacted]’s accounts will not be enrolled in PALMco’s service. The representative in question has no prior instances of noncompliant behavior. Upon receiving this complaint, the representative in question will be warned, pulled from the field, and retrained. If deemed necessary, the representative may be subject to further disciplinary action.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If Palco does as they say in their response to the Revdex.com (viz., "We advised [redacted] that his agreement will not be processed and he will not be enrolled in PALMco’s service"), then the matter will be resolved.

Sincerely,

Business

Response:

In response to [redacted]’s rebuttal, we spoke with [redacted] on 07/**/2014. We apologized for any inconvenience caused and informed [redacted] that due to a human error, his account was enrolled in PALMco’s service. We also informed [redacted] that we will be re-rating his account and will be sending him a refund check in the amount of $126.06 towards his electric account for the billing periods 03/**/2014 – 06/**/2014. For the billing periods 01/**/2014 – 03/**/2014, [redacted] received a rate lower than that of [redacted]’s electric account was processed for cancellation without penalty and per the determination of his utility, [redacted], his account is scheduled to stop receiving PALMco’s service on 07/**/2014. We advised [redacted] to contact our office for a re-rate of his final bill. [redacted] was pleased with this resolution, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Palmco's response satisfactory to me.

However, I consider the matter NOT TO BE RESOLVED untill Palmco has executed everything they promised. The last time I accepted their response and said the matter was resolved, they never did what they said they would do.

Sincerely,

Review: Company called my dad's house and he spoke to a sales [redacted]resentative who was offering this energy program for him. He did not give him any authorization for this energy plan. He was very persistent on the phone and my dad kept [redacted]eating to him that I do not want this on his gas bill and DO NOT WANT PROGRAM. His February and March gas bills tripled. He is on a fix income and c[redacted]ot afford these 2 bills. I spoke to [redacted] and put my complaint in to them for my dad and they told me to take it up with PALMco and have the service removed from his bill. The company leaves you on hold and no one answers the phone. This COMPANY SCAMMED MY DAD! I would like them to reimburse my dad his money.Desired Settlement: Refund of 2 gas bills in the amount of $831.64. My dad will pay the proper amount to [redacted] for February's & March bill.

Business

Response:

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke [redacted] on 3/**/2014. [redacted] informed us that his daughter [redacted] is handling this compliant and provided us with her contact number. However, when contacting [redacted] we were only able to leave messages. Shortly thereafter, we spoke with [redacted]. We reminded [redacted] that her father, [redacted], signed up for a variable rates with no guarantee of savings upon completion of a TPV recording on 8/**/2011. [redacted] requested a copy of the TPV recording sent to her. We informed [redacted] that the request will take up to 72 hours. We advised [redacted] that in addition to her usage level on his account being high, the record breaking cold temperature caused an increase in commodity prices. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $197.76 for the billing cycles of **/**/2013-2/**/2014, which we will mail in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of her father’s final bill should he be unhappy with it. [redacted] thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 8/**/2011, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2011 and his gas account on 11/**/2011.

On 9/**/2011, we received an inbound cancellation request for [redacted]’s account. Per the determination of Jersey Central Power & Light, [redacted]’s account ended service with PALMco on 9/**/2011. However, we never received a cancellation request for his gas account.

After more than two years of servicing [redacted]’s gas account, we spoke with [redacted], [redacted]’s daughter, on 3/**/2014 regarding the account. We advised [redacted] that we received a TPV recording on 8/**/2011, completed by [redacted], her Father, authorizing his enrollment with PALMco. [redacted] requested the cancellation of [redacted]’s gas account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date on the account. [redacted] acknowledged and ended the call. Per the determination of [redacted], [redacted]’s gas account is scheduled to end service with PALMco on 5/**/2014.

Contrary to this complaint, PALMco does not scam customers as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service. Additionally, PALMco strives to assist our customers in a timely m[redacted]er. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Please let us know if the [redacted] would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On March **, 2014 I received via e-mail a copy of the oral transcript of the phone call of the phone conversation between my dad [redacted] and PALMco representative. After hearing this conversation the representative did not give his name to my dad and harassed my dad into taking this plan. This robo call was made at 8:48pm in the evening, my dad thought he was talking to a person when it was a female recording asking him questions and then a male voice comes on to correct him and made [redacted] give all information required to get this energy plan; (home address, phone number, DOB, account numbers for gas & electric). [redacted] was forced to take this, and you could hear the confusion in [redacted]'s voice and he was taken advantage of. I can forward this call to you via e-mail upon request.

I want to know how PALMco got my parent's home number; the company said that my dad agreed to this contract and he was forced into the contract. Please be advised that on March **, 2014 on ABC action news 7 On Your Side had complaints from customers that had contracts with PALMco/[redacted]. I also have copies of their segment on this matter. 7 on Your Side did get refunds for these customers. I tried to get PALMco to give my father back more money then what they are offering him. I was told by their representative [redacted] he will forward this complaint to their Resolution Department. When you call PALMco your on hold for 45 minutes

and I was cut office twice by them. They prefer you to e-mail their customer service department with your complaint or concerns.

to and hour and I've been cut off twice by them. The rep told me it's better to e-mail my matters to them.

In order for the [redacted] to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]:

In response to this rebuttal, we spoke with [redacted], [redacted]’s daughter, on 6/**/2014. We advised [redacted] that check no. [redacted] in the amount of $85.58, was mailed to [redacted] on 6/*/2014, and it is now up to USPS to deliver it. [redacted] thanked us and the call was ended.

We kindly ask that you consider this matter closed.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I switched my gas service to Palmco 4 months ago lured in by their teaser rate of $0.376 per therm which was around 20% lower than what I was currently paying. Their advertising material stated that this rate was only for the initial 2 months and was variable and subject to change after that. Being a reasonable person, I was expecting a reasonable change in price due to normal market fluctuations. However, on my last bill by BUDGET rate JUMPED from $75 to $171. I just noticed that in the course two months, their rate increased 425% to $1.59980 per therm. I called Palmco and spoke with [redacted] and he said with a straight face that the market rate had gone up that much. I am not sure which market he is referring to but the other gas suppliers on the PA Choice web site are offering 1 and 2 year FIXED contracts with rates in the range of $0.40 to $0.50 per therm AND my utility's rate to compare DECREASED from $0.47980 to $0.45229 per therm. So I consider this rate to be blatant price gouging since I had no way of knowing what their VARIABLE rate would be so I was not in a position to decline it until after the fact.Desired Settlement: I would like to be refunded the overcharge which was paid of $55.75. I calculated that by taking the differences between the April and May Palmco rates of $0.7486 and $1.5998, respectively, and my utility company’s rate to compare of $0.4523 and $0.4798, respectively, multiplied by my usage billed in those months of 35 and 58 therms.

Business

Response:

Regarding case # [redacted]; [redacted] RESULTSIn response to this complaint, we spoke with [redacted]n 6/*/2015. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a courtesy credit in the amount of $16.09 towards the supply portion of his account for the billing cycle of 4/**/2015 – 5/**/2015. In addition, we advised [redacted] that PALMco would stop servicing his account on 6/**/2015 and that we would review his final bill, should he be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. BACKGROUND INFORMATIONPrior to filing this complaint, [redacted]’s gas account was enrolled in PALMco’s service on 1/*/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 2/*/2015. On 5/**/2015, we sent [redacted] a Dinner & Movie gift card as part of a promotion that he selected at the time of his enrollment. After receiving PALMco’s service for nearly four months, on 5/**/2015 we spoke with [redacted] in regards to his account. We advised [redacted] that he agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] inquired about his budget billing. We advised [redacted] to consult with his utility, [redacted], regarding that information. [redacted] thanked us, and the call was ended. On 5/**/2015, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], PALMco will stop servicing [redacted]’s account on 6/**/2015. Contrary to this complaint, PALMco does not price gouge its customers. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Please let us know if the Revdex.com would like any further information. Thank you.[redacted]

Review: A Palmco representative came to my doorstep. Knocked on the door and proceeded to tell lie, after lie, after lie. He told me they were working with [redacted] power are utility provider. He told me they were working with the state government to inform owners of smaller square foot homes, that they were having a limit set on how high there price can go up for electric and we were actually paying more than the set limit. We have a very small condo and our electric bill almost tripled from last winter. There salesmen lied about who there company was affiliated with. Lied about the service they provided. Lied about working with a government agency. Got us to sign up. Then jacked the price up.Desired Settlement: Refund check for the last three monthly electric charges for over charging us and lying to us.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted] – [redacted]

UPDATE

As an update to this complaint, we spoke to [redacted] on 04/**/2014. We reminded [redacted] that he enrolled in PALMco’s service at a variable rate with no guarantee of savings. We also informed him, per the determination of [redacted], his electric account is scheduled to stop receiving PALMco’s service on 4/**/2014. As a form of goodwill, we offered to re-review [redacted]’ account for a courtesy credit. Upon review, we extended a total courtesy credit of $519.74 towards his account for the billing cycles 01/**/2014- 03/**/2014. We advised [redacted] that we will be voiding the previous credit of $197.82 offered on 04/**/2014 and will be replacing it with the credit of $519.74, which he will receive in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] was satisfied with this resolution, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received refund check or review and some form of credit on my final bill yet. When I receive those this matter will be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

In response to this rebuttal, we spoke with [redacted] on 5/*/2014. We advised [redacted] that a check in the amount of $519.74 was sent out on 5/*/2014, and it is now up to the USPS to deliver it. As discussed in our previous conversation, we reviewed [redacted]’ final bill. Upon review, we offered him a credit of $90.66 for his final billing cycle of 3/**/2014-4/**/2014, which will be mailed out in the form of a check. [redacted] thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Palmco services contacted us and many other residents in Merrywood Drive, Edison in summer of 2013. They showed us calculations of how switching to their service would result in a lower utility bill. However now my bills are running $ 550-650 range whereas earlier my bills ranged near $200.Desired Settlement: I want them to refund me the amount they have charged me in excess of what I would have otherviz received based on my previous bills.

Business

Response:

Hello [redacted]and the Revdex.com,

Regarding case[redacted]

RESULTS

After receiving this complaint, we spoke to [redacted] on 03/**/2014. We informed [redacted], per the determination of her utility, PSE&G, her gas and electric accounts stopped receiving PALMco’s service on 02/**/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. [redacted] did not accept our offer. Instead, [redacted] suggested that she give us a call later in the day, after she re-review her bills. We are awaiting [redacted] call in hopes of reaching an amicable resolution to this matter.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2013. Shortly thereafter, a welcome packet was mailed to [redacted] that included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 11/**/2013 and her electric account on 10/**/2013.

After servicing [redacted]’s accounts for more than four months, on 03/**/2014, we spoke to [redacted]. [redacted] requested her accounts be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. [redacted] understood and the call was ended. Per the determination of [redacted]’s utility, PSE&G, her gas and electric accounts stopped receiving PALMco’s service on 02/**/2014.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s service following her enrollment. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Palmco said my bills ranged from$51-$101 .I have attached the 6 month billing history to this complaint. You can see that prior to Palmco my bills were in range of $135-225, but once I switched to Palmco the bills have susequently shot up. Palmco had promised a lower bill for us.That was the main reason for switch. The ideal resolution would be if Plamco refunded the excess amount of my normal billing ranges.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted]and the Revdex.com,

Regarding case [redacted]

RESULTS

After receiving this rebuttal, we attempted to contact [redacted] on 03/**/2014 and 03/**/2014 but were only able to leave messages. Prior to this rebuttal, we were awaiting a returned call from [redacted]. [redacted] advised us on 03/**/2014, that she would give us a call after she re-reviewed her bills. However, we have not received a call from [redacted] to work towards an amicable resolution. We will continue to reach out to [redacted] in hopes of resolving her concerns.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: In Feb. 2013, a gentleman with Palmco called me at my home and asked that I switch to them as my supplier for my electric company, [redacted]. He proceeded to tell me that they ALWAYS bill $ .01 cent less than what [redacted] was billing and that even if it went up, it was because [redacted]s rate went up, but it would still be $ .01 cent less than what [redacted] was billing. I agreed to switch to them. The first 3 months with them, March, April and May 2013 bill was indeed billed exactly like they said it would be. During the summer my bill was a little higher than expected but nothing that really made me think to check the rate I was being billed. It wasnt until the October, NOvember billing that we knew something was going on. I printed up all the invoices that Palmco had billed me and the rate they started billing was almost double what [redacted] was billing. I cancelled my service with them and because it was AFTER the meter reading, I had to wait one more cycle before I could cancel with them. Our January invoice they had billed us $16.3 cents per KW and [redacted] was only charging $6.15 cents per KW. THey were billing us almost triple what [redacted] was billing. When I called them regarding it, they told me that the rate the sales guy told me was their "introductory rate" - which I was never told - and that it is only valid for 2 months. AFter printing up every invoice I had with this company, the total amount they over billed me based on the rate they originally told me is $1,725.82. They did give me a credit that ended up totalling $409.62 but this was after 4-5 phone calls and them starting off at $30 credit. I contacted the PUCO and the Ohio Attorney Generals office regarding this matter. They are giving misleading information to consumers to reel them into their services, then after a few months, they stick a knife in your back. Their website claims they have competitive rates - they DO NOT have competitive rates. [redacted] told me on the phone that because it was such a harsh winter, they had to raise their rates. THere is a difference in raising your rates to meet supply and demand AND gouging your customers. THey took complete advantage of the weather and screwed over a lot of people. The customer service from this company is a joke. They talk to the customers like they are stupid and what they say doesnt matter. IF you check them out on line and google their name, even their own ex-employees have comments on line how they run their business. THere are multiple complaints regarding this company. I have 5 kids at home that I need to take care of and as I understand the whole supply and demand - I also understand when a company lies and deceives their customers and Palmco is one of them. I will never recommend them to anyone. When the company tells you that your bill will always be $ .01 cent less than what your current supplier is charging and that if it changes it is because [redacted]s changes - when you have your 3rd party verification and they tell you that the rate is variable - you would believe that it is a variable rate because of [redacted]s change - yours would change. THey are not specific on anything they say, just beat around the bush to make you believe you are getting a great deal.Desired Settlement: I would like them to refund me the money they over charged me on for all billing cycles and I would like it to be a policy that these companies have to be more specific with their "billing" policies. I was never told there was an introductory rate. I was never told that it would go up to triple what they were billing. They over charged me a total of $1725.82 (based on what [redacted] would have billed) and I have received $409.62 of that. THat leaves a total of $1,316.20. If I went by the $ .01 cent less than what [redacted] was billing like they advertised to me on the phone call, it would be way more than that.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 3/*/2014. We informed [redacted] that we will be re-rating her account. Upon review, we offered a total credit of $1768.65. PALMco previously issued credits totaling $409.62. The remaining difference of $1359.03 will be mailed to [redacted] in the form of a check. [redacted] was very satisfied and the call was ended.

BACKGROUND INFORMATION

Prior to filing this compliant, [redacted] was enrolled in PALMco’s service on 1/*/2013 by completing a TPV recording. Shortly thereafter, a welcome packet was sent that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 2/*/2013.

After receiving PALMco’s service for nearly a year, we received a call from [redacted] on 1/*/2014 regarding her account. We reminded [redacted] that PALMco has no long term contract or cancellation fees and that we offer variable rates with no guarantee of savings. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] understood, thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric account ended on 2/*/2014.

On 2/*/2014, we received a call from [redacted] regarding her bill. We advised [redacted] that per the determination of [redacted], her service ended on 2/*/2014. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered a courtesy of $183.60 for the billing cycle of 1/*/2014 – 2/*/2014, which would be mailed in the form of check. [redacted] thanked us and the call was ended.

Later in the day of 2/*/2014, we received another call regarding [redacted]’s concern. We attempted to contact [redacted] on 2/*/2014 and 2/**/2014 but were only able to leave messages.

We spoke to [redacted] on 2/**/2014, and reminded [redacted] that we had no any contact with her until after nearly a year of receiving PALMco’s service. We apologized for any inconvenience [redacted] experienced. As a show of good faith, we offered to re-review her account for a potential courtesy credit. Upon review, we offered a new courtesy credit of $226.02 for the billing cycles of 10/**/2013 -1/*/2014. This was in addition to the courtesy credit offered on 2/*/2014 of $183.60, making a tot al credit of $409.62, which was mailed in the form of a check. [redacted] accepted the credit and ended the call.

We spoke to [redacted] on 3/*/2014. We advised [redacted] that per the determination of [redacted], her account ended service with PALMco on 2/*/2014. We also reminded [redacted] of her recorded TPV authorizing her enrollment with PALMco stated the fact that rates are variable and savings are not guaranteed. We reminded [redacted] of the credits given on 2/**/2014 totaling $409.62 for billing cycles 10/**/2013-1/*/2014. As an additional courtesy, we offered to re-review her account. Upon review, we offered [redacted] a credit of $74.24 for the billing cycle of 8/**/2013 – 10/1/2013, which would be mailed in the form of check. [redacted] acknowledged the credits given and ended the call.

The alleged action of the representative in question is 100% against PALMco policy and training. Upon further investigation, the representative responsible for this sale had no prior instances of noncompliant behavior.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: June 2013 ? someone stopped by my door saying that he is from [redacted]. He said that [redacted] is offering better rates if you sign this paper. Even after asking couple of times he said himself from [redacted]. Unfortunately I didn’t asked for any details thinking that he is from [redacted] and signed the paper. All the details were filled by him already and I just signed.

February **, 2014 ? I got my monthly bill from [redacted] ($603). As it was way high I went into details of my account and found that a company called PALMco is supplying me Gas at much higher rate than [redacted]. I went into history and found that PALMco is on my account from Oct 2013 and every month they are increasing the rate. February they billed @1.83 thermo stat compared to @0.43 from [redacted]. I had Auto pay so didn’t realized that I am being overcharged by some third party and kept assuming that my bill is high because of cold winter this year until today when it crossed all limits.

February **, 2014 ? I called [redacted] to get them removed and they gave me a date of April [redacted] saying that this date is coming from PALMco

February **, 2014 ? I called PALMco customer service. They kept saying that you signed the contract and its variable rate and we are not regulated and do not disclose the rate. I mentioned multiple times that your sales person gave me wrong information by saying he is from [redacted] and no details about contract or variable rate. They were not co-operative. When I asked if they can cancel the service now they mentioned April ** 2014 date and said [redacted] is giving this date. PALMco is also not disclosing a rate for March and April for which I am forced into.Desired Settlement: Provide me refund of the overcharge and switch service back to [redacted] immediately.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] on 2/**/2014. We reminded [redacted] that PALMco offers a variable rate with no guarantee of savings. We advised [redacted] to contact us for a review of her next bill should she be unhappy with it. [redacted] thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s gas account was enrolled in PALMco’s service on 6/**/2013.

Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 9/**/2013.

On 2/**/2014, we received an inbound cancellation request. Per the determination of [redacted],

[redacted]’s account is scheduled to end on 4/**/2014.

After receiving PALMco service for five months, we received a call from [redacted] for the first time on 2/**/2014 regarding his account. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We apologized for any inconvenience we may have caused and advised [redacted] that an investigation will be launched on the representative In question. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $73.83 for the billing cycle of 1/**/2014 –2/**/2014, which will be mailed in the form of a check. We advised [redacted] to contact us for a review of his final bill should he be unhappy with it. However, [redacted] declined our offer and ended the call. Although [redacted] declined our offer, as a gesture of good will, we will still be sending the credit in the form of a check.

On 2/**/2014, we spoke with [redacted] on 2/**/2014. We advised [redacted] that per the determination of [redacted], her account is scheduled to end on 4/**/2014. We reminded [redacted] of the courtesy credit of $73.83 offered on 2/**/2014, which was mailed in the form of a check. We also advised [redacted] to contact us for a review of her final bill should she be unhappy with it. [redacted] thanked us and the call was ended.

Contrary to the [redacted]’s complaint, [redacted] does determine the end date for his service with PALMco. Additionally, whenever current customers request the daily rates, our customer service representatives oblige their request and offer the requested information. Unfortunately, we cannot provide rate information for March and April yet, as these rates have not been determined. The alleged behavior of the representative that visited [redacted] is 100% against PALMco policy and training and will be investigated.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Almost three years ago , I spoke with a representatives of Palmco energy by telephone who advised me to switch electrical suppliers in view of the newly passed deregulation law on public utilities. I was informed that if my electricity was supplied via Palmco, instead of my electrical company [redacted] localted in Pennsylvania, I would make huge savings. After I received the February 2014 electricity bill of 1,883.45 USD at a time when I was not even living in my home. I immediately called my electrical company [redacted] to find out what had happened. After careful analysis with the [redacted] billing unit, I came to realise that most of my previous electrical bills since signing up with Palmco as my electricity supplier had been jacked up as billing cylces went by. I came to realise to that my electric bill had been been hugely inflated as compared to what I would have paid with [redacted] ( my electrical company). For istance, during the month of January and February 2014, I have been charged 27 cents per KWH by Palmco Energy ( my current electricity supplier) while my Electrical Company [redacted] only charges me 8.1 cents per KW H (which is 3.5 higher that what I would have paid [redacted]). I called Palmco energy customer service and the lady that I spoke to did not want to react on the discrepancy on their billing cycles. In order to preempt me for making my case on their malpractice, she kept arguing that her company had not been the one to consume the electricity. I acknowledged that the electricity use increased in January simply because from mid December 2013 to * January 2014 I was home on vacation, as I work abroad most of the time. However, the electrical consumption during that short period was reasonable and not out of range. I did some research on the internet onPalmco energy and came to realise that they have been scamming unknowing people like me for years; my main fault is that I only checked my bill for the first 2 billng cycles. I have only now come to the realisation that the following cycles after the two initial billing cycles were gradually jacked up and I only came to realise this with the last bill of February 2014 ( a month during which I was abroad all the time) and the heating system in my house had been set at a minimum of 65 farenheight. All other applicances and water heaters in the house were off from January * 2014 to now.Desired Settlement: Billing adjustment and reimbursement of all other inflated billing cycles since my signing up with Palmco Energy.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 3/*/2014 and 3/*/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s account was enrolled in PALMco’s service on 4/*/2011, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 4/**/2011.

After receiving PALMco service for over two years and ten months, for the first time, we spoke with [redacted] regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel his account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. We offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. Upon review, we offered [redacted] a loyalty credit of $166.87 for the billing cycle of 1/**/2014 – 2/**/2014, which will be applied towards his account. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s account is scheduled to end on 3/**/2014.

Contrary to [redacted]’s complaint, he agreed to variable rates, with no guarantee of savings. We are sorry that [redacted] had an unpleasant experience with our customer service specialists. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Additionally, PALMco does not scam customers as [redacted] alleges. PALMco does the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is filled with flagrant lies and delibelirately misleading information. To set the record straight I am not the first customer to depict the services rendered by Palmco as a "scam". How they have managed to stay in business is a mystery to me. Read below reviews from other former Palmco customers:

[redacted]

Palmco is stating that from the outset they warned me that if I switched to have them as my electricity supplier , "savings would not be guaranteed". This is completely false! Why would have I switched if they had not convinced me that [redacted] was overcharging me as my electricty supplier. Any logical mind such as myself in possession of 2 masters degrees would have opted to maintain [redacted] as their electricty supplier. I am sure they did not record the part on the phone when [redacted] of Palmco went to great lengths ( over 45 minutes) to explain me over the phone about the " substantive savings" I would make once I started using Palmco as my electricy supplier or how [redacted] was overcharging its clients to stay in business. Palmco is also lying when they state that I thanked them for their so called "customer loyalty service". Why would I thank Palmco for having charged me three times the rate of [redacted]. The so called discount they are giving me is deducted from money they are attempting to swindle from me. Even the [redacted] representative I spoke to on the phone was bewildered by reading the highly inflated rates for electricty use Palmco was charging me . To say that this is not a "scam" is surely an understatement! And most concerning is that Palmco is taking me for an it by stating that they would continue to give me a 10 % customer loyalty on my next 3 bills when they know they are charging me more than 3 times what I owe. I would certainly pay much less with [redacted] without any form of discount. In any event, if Palmco has opted to continue playing cat and mouse and is not willing to review this bill drastically downwards , Within 2 week, I will surely comtemplate all legal avenues including doing several interviews with major newspapers in Pennsylvania and other states to warn future Palmco Customers about its malpractices, I have ample evidence to substantiate my claims ( see attached [redacted]-Palmco Bill), the facts speaks for themselves when one compares the charges made by Palmco and [redacted].

Best regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: PalmCo's marketing company contacted me in December 2012 to advertise their "lower"electric and gas rates as compared to [redacted]. Over the last 16 months, their rates have gone higher and higher and I, an unsuspecting consumer, ended up paying 3 times the [redacted] rate. This company is a scam.Desired Settlement: I want my money back. A retroactive rate similar to [redacted] would be acceptable.

Business

Response:

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 05/**/2014. As a form of goodwill, we offered to re-review their accounts for an additional courtesy credit. Upon review, we advised [redacted] that we will be voiding the courtesy credit of $209.34 previously offered on 05/**/2014 and will be replacing it with a new courtesy credit of $652.24, $283.62 towards their gas account and $368.62 towards their electric account for the billing cycles 01/**/2014 – 04/**/2014, which will be sent to [redacted] & [redacted] in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of their final bill, should they be unhappy with it. [redacted] was satisfied with this resolution, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] & [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] & [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] & [redacted]’s gas account on 12/**/2012, and their electric account on 11/**/2012.

After receiving PALMco’s service for more than a year and five months, on 05/**/2014, we received a call from [redacted], requesting their accounts be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to their utility, [redacted] to determine their service end date. [redacted] understood and the call was ended. Per the determination of [redacted], [redacted] & [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 07/**/2014 and their electric account is scheduled to stop receiving PALMco’s service on 05/**/2014.

Shortly after her first call, on 05/**/2014, we received another call from [redacted] in regards to their accounts. We reminded [redacted] that they enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy we offered to review their accounts for a potential courtesy credit, however, [redacted] declined our offer and requested to speak with a [redacted]. We advised her that all of our [redacted]s were busy at that moment and one would return her call in the order in which it was received. [redacted] understood and the call was ended.

A few hours later, on 05/**/2014, [redacted] called our office again. As a courtesy we offered once more to review her accounts. Upon review, we extended a courtesy credit of $209.34 towards [redacted] & [redacted]’s accounts, $130.71 towards their gas account and $78.63 towards their electric account for the billing cycles 03/**/2014 – 04/**/2014. We advised [redacted] that this credit will be applied to their accounts. [redacted] accepted our offer and the call was ended.

Contrary to [redacted] allegation, PALMco is not a scam nor do we scam our customers. PALMco values all of our customers and do our best to provide quality service. Additionally, [redacted] & [redacted] was sent all of the necessary information regarding PALMco’s service following their enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Palmco energy company called the home repeatedly asking us to switch our energy to them. When they were told to stop and that we would not be interested, the lady expressed that she worked for the state of Pennsylvania. She said that she was working with the state to save customers 10 percent on their bills with their current company. After collecting the cr from me should told me that she would need to begin the enrollment process. She said that they needed to enroll us to switch to Palmco. This company is deceitful and tries to misrepresent the intent of their call. This company has gone as far as stating that they were representing the state.Desired Settlement: I do not want to be contacted about their services anymore.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case [redacted]:

RESULT

In response to this Revdex.com complaint, we attempted to contact [redacted] on 8/**/2013 and 8/**/2013, but were only able to leave a message. We will continue in our attempts to Contact [redacted] in order to reach an amicable resolution. We will be placing [redacted]’s contact information on our internal Do-Not-Contact list.

The alleged actions of the representative are 100% against PALMco policy. With the information provided, we are unable to identify the representative who spoke with [redacted]. Should we identify this representative in the future, we will take appropriate disciplinary action. In the interim, we will notify our telemarketing company of this non-compliant behavior, so they are on notice.

BACKGROUND INFORMATION

Prior to receiving this complaint, we have no records of contact with [redacted]. We have not received any account information for [redacted]’s account. Should we receive his enrollment information, we will not enroll [redacted] in PALMco’s services. [redacted] has not been a customer of PALMco in the past, and will not be in the future.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As long as they don't call me again.

Sincerely,

Review: A door-to-door salesman from PALMco approached my apartment in April 2013 to persuade us to switch from [redacted] as an energy supplier to PALMco as an energy supplier. A resident of my apartment, who is not the account holder for our energy bills, signed the contract. Although I do not believe this individual was authorized to sign the contract, PALMco then became our supplier. By November, PALMco began charging us for additional and unexplained fees, making our utilities bill unaffordable for college students. When we tried to cancel our services with PALMco in January 2014 and switch back to [redacted], we spoke with countless customer service representatives and employees of the billing department, with no one able to provide a direct answer as to why our bill was so high. None of the additional charges were explained, and they were unable to tell us why we would continue receiving bills from them through March 2014. Our latest bill was over $800, roughly 4x the amount we used to pay, and still no one from PALMco will explain anything. The customer service department has been rude, disrespectful, and have failed to assist in any of our requests. The contract that was signed is vague and nondescript, leaving us with countless unanswered questions and a bill we are unable to afford. We feel that we have been lied to and taken advantage of, and as a result PALMco refuses to provide us with any answers.Desired Settlement: We would to know why we continue to receive so many additional and unexplained fees from a company whose services we have tried countless times to cancel. An explanation of the fees is in order, as well as some sort of written, contractual agreement that these fees would be charged to us. We would also like an adjustment to the bill regarding any fees we did not agree upon. We want our services terminated immediately, rather than PALMco continuing to extend our services for unexplained reasons.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 3/**/2014. [redacted] filed this complaint for the account belonging to [redacted], one of the residents of the apartment in question. We advised her of the credits given on 3/**/2014 of $120.05. As an extended courtesy, we offered to re-review the account for potential additional credit. Upon review, we offered [redacted] a credit of $30.82 on the electric account for billing cycle 1/**/2014-2/**/2014 and $177.06 on the gas account for billing cycles 12/**/2013-2/**/2014 for a total of $ 207.88, which will be mailed in the form of a check. This will void out previous credit of 120.05 given on 3/**/2014. We also offered to review [redacted]’ final bills should she be unhappy with it. [redacted] thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’ account was enrolled in PALMco’s service on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 3/21/2013 and her gas account on 4/20/2013.

After receiving PALMco service for nine months, we received a call from [redacted] on 1/6/2014. We advised [redacted] that we received a signed agreement by [redacted] Pahira, who she confirmed is her roommate. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of her account, which was process promptly and without penalty. We advised [redacted] that it’s per the determination o[redacted] to schedule an end date for her accounts. [redacted] requested that she speak with someone else regarding her account. We advised [redacted] that we would have someone return her call. Shortly thereafter on 1/6/2014, we contacted [redacted]. We reminded her of our cancellation process. We offered to review [redacted]’ account for potential courtesy credit. [redacted] understood, thanked us and ended the call. Upon review, we offered [redacted] a courtesy credit of $6.45 on her electric account and $16.80 on her gas for the billing cycle 11/**/2013-12/**/2013, which will be applied to her account. However, when we tried contacting [redacted] we were only able to leave a message.

We received an email from [redacted] on 3/**/2014 regarding her account. Shortly thereafter, we spoke with [redacted], [redacted]’ father on 3/**/2014. We advised [redacted] that we will review his daughters account for potential credit. [redacted] advised us his phone service was bad and requested we return the call at a later time and ended the call. Upon review we offered [redacted] a courtesy credit of $10.65 on the electric for billing cycle 1/**/2014-2/**/2014 and $94.38 on the gas for billing cycles 12/**/2013-2/**/2014 for a total amount of $105.03, which would be mailed in the form of a check. However, when we tried contacting [redacted] regarding the credits, we were only able to leave a message.

Later in the day of 3/**/2014, we contacted [redacted] regarding the email we received. We reminded [redacted] that when [redacted] signed the agreement she agreed to a variable rate with no guarantee of savings. We also reminded [redacted] that in addition to her high meter reading, the record breaking cold temperatures caused an increase in commodity prices. [redacted] requested to speak with a [redacted]. We informed [redacted] that a [redacted] was currently unavailable and would call her back in the order in which her call was received. Shortly thereafter, our resolution [redacted] contacted [redacted]. We again reminded [redacted] that in addition to her high meter reading, the record breaking cold temperatures caused an increase in commodity prices. We also reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As an extended courtesy, we offered to re-review [redacted]’ gas account for a new credit. Upon review we offered [redacted] a credit of $25.67 on her gas account for billing cycles 1/**/2014-2/**/2014, which would void out her previous gas credit of $10.65 that was offered earlier in the day, making her new total credit $120.05, which would be mailed in the form of a check. We offered to review [redacted]’ final bill should she be unhappy with it. [redacted] acknowledged this and ended the call.

On 3/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, we spoke with [redacted] on 3/**/2014. We advised him that per the determination o[redacted], [redacted] electric account ended service with PALMco on 2/**/2014 and her gas will end on 3/**/2014. We advised [redacted] to contact us for a review of his final bill. [redacted] thanked us and ended the call.

Contrary to [redacted]’s Complaint, PALMco does not lie to or take advantage of any of our customers. Additionally, PALMco does not refuse to explain service or answer any questions asked by customers. In addition, we are sorry that [redacted] felt our customer service specialists were rude and disrespectful. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco values all of our customers and do our best to provide quality service. Also, our service agreement is written to be in compliance with the guidelines of NJ. We are sorry [redacted] thinks badly about our agreement, but we are following regulations.

Please let us know if the Revdex.com would like any further information.