PALMco

Review: When I first signed up with Palcmo in 2012, everything was fine. Occ+asionally my utility bill was higher than normal, but not to a point where it had me question too much. I did call them in January 2013 and they gave me the run around that it’s a variable rate comparable to the market. These last 4 months, my bill has been much higher than average. The usage on average was all within moderate use. I currently owe $1500 for my utility bill that will be shut off April, [redacted]!! NEVER have I been unable to pay my bill, until these last several months. $700+ in one month? I contacted PSE&G and was informed that I am being seriously overcharged from Palmco. For example they charged me just for the month of March a Commodity Charge for gas - 156 THERM @ 2.34679487 = $366.10 and Electric Charges 217.60 for Commodity Charge 681 Kwh @ 0.31954479. Plus the charges of PSE&G (Current PSE&G - Gas 77.10 Current PSE&G - Electric 46.49).

When I contacted Palmco on 03/**/2014, and finally got through after waiting 50 MINUTES, I questioned this insane price increase -I was told it’s a variable rate comparable to the market. I was also told it is New Jersey taxes and that’s why it was increased. I proceeded to inform the female that it’s supposed to be a comparable/competitive rate. I was abruptly put on hold. I requested to cancel because their company is a SCAM and they are PRICE GOUGING Families, I was put on hold again. Finally, I was given a cancellation number #[redacted]and was told it’s up to PSE&G to give them a final cancel date...and it takes 1 billing cycle for Electric and 2 billing cycles for gas to fully cancel.

I said...that means I'll continue to receive this crazy bill for a least 2 more months. She said YES. VERY UNHAPPY!!

I contacted them again on 03/**/2014 – I was "helped" by the same female who did not disclose her name. She said I agreed to a variable rate, I said YES that is comparable and competitive with the other companies. She said as a courtesy she provide me with a $85 dollar credit - confirmation #[redacted]and that they would review my account for the next 2 billing cycles. I told her that $85 is nothing compared to charging me over $700 in one month. I referenced I would be filing a complaint and I was advised that they are not required to help me in regards to a refund.

This is unacceptable service. Dishonest. Deceiving. Unfair. Unjust. When I question what Market are they basing this information off of I was told the current Market! That is not justifiable!Desired Settlement: I want my account reviewed for the last 4 months of service and refunded the difference for everything I was overcharged on. Approximately $1000.00

Palmco NEEDS to be shut down for tricking consumers, baiting them in and ripping them off.

Business

Response:

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we attempted to contact [redacted] on 04/**/2014 and 04/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] in hopes of reaching an amicable resolution to her concerns.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’ electric and gas accounts were enrolled in PALMco’s service on 08/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 10/**/2012 and her gas account on 11/**/2012.

After servicing [redacted]’ accounts for more than three months, on 01/[redacted]/2013, we received a call from [redacted] with questions about her bills. We answered her questions, [redacted] was satisfied and the call was ended.

More than a year later, on 03/**/2014, we received another call from [redacted] requesting her accounts be cancelled. This request was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. [redacted] understood and the call was ended. Per the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on 04/**/2014 and her gas account is scheduled to stop receiving PALMco’s service on 05/**/2014.

The following day, on 03/**/2014, we received another call from [redacted] in regards to her accounts. We reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, not customary for cancelled accounts, we offered to review her accounts for a potential courtesy credit. Upon review, we extended a courtesy credit of $85.06, $34.98 towards her electric account and $50.08 towards her gas account for the billing cycle 02/**/2014- 03/**/2014. We advised [redacted] that this credit will apply to her account as a credit. [redacted] seemed satisfied, thanked us and the call was ended. The credits were applied to her account on 04/**/2014.

Contrary to this complaint, PALMco does not scam nor price gouge our customers as [redacted] alleges. Also, PALMco does not provide dishonest, deceiving, unfair nor unjust service to our customers. PALMco values all of our customers and do our best to provide quality service. Additionally, we apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: I started with this company about 5 or 6 billing cycle ago. I do not have a contract with them. In February of this year I contact via email (they never pick up phone) that I wanted to cancel my service with them immediately due to their high rates. They responded back that it is up to Pseg to give the termination date. I received a letter from PSEG stating that my gas service with Palmco will be terminated in May and my electric service with Palmco will be terminated in April. When I spoke with a representative of PSEG, they said that they have nothing to do with this. That is up to Palmco. I have try to reach the company numerous times by phone and have been unsuccessful. Now I am receiving an exaggerated bill. If I do not have a contract with them my service should terminated immediately.Desired Settlement: I would like them to readjust my bill according to PSEG rates. Effective March **, 2014. Account # [redacted]

Business

Response:

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 04/**/2014. As a form of goodwill, we offered to review her accounts for a potential courtesy credit. Upon review, we extended a courtesy credit of $69.92, $31.40 towards her electric account for the billing cycles 01/**/2014- 03/**/2014 and $38.52 towards her gas account for the billing cycle 02/**/2014- 03/**/2014, which will apply to her account as a credit. As an extended courtesy, we advised [redacted] to contact us for a review of her final bills should she be unhappy with it. [redacted] was satisfied with this resolution, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 08/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 09/**/2013 and her gas account on 10/**/2013.

After servicing [redacted]’s accounts for more than four months, on 02/**/2014, we received a call from [redacted] with questions about her accounts. We answered her questions, [redacted] was satisfied and the call was ended.

One month later, on 03/**/2014, we spoke to [redacted] in regards to her accounts. [redacted] requested her accounts be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. [redacted] understood and the call was ended. Per the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on 04/**/2014 and her gas account is scheduled to stop receiving PALMco’s service on 05/**/2014.

On 03/**/2014, we attempted to contact [redacted] in regards to an email she sent us in regards to her service end dates, but were only able to leave messages. We wanted to remind [redacted] that it’s up to her utility to determine her service end date and that PALMco has no control over this.

On 04/**/2014, we received a call from [redacted] in regards to the end dates of her accounts. We reminded her, per the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on 04/**/2014 and her gas account is scheduled to stop receiving PALMco’s service on 05/**/2014. We advised her that we have no control over her service end dates it’s up to PSE&G. As a courtesy we offered to review her accounts for a potential courtesy credit. [redacted] did not accept our offer but requested to speak with a supervisor. We advised her that all our supervisors were busy at the moment and one would return her call. [redacted] said okay and the call was ended. One of our supervisors attempted to contact [redacted] on 04/**/2014 but were only able to leave messages.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. It also appears PSE&G gave [redacted] incorrect information regarding who determines the service end date, PALMco has no control over this, the service end date is determined by the utility, in this case PSE&G.

Additionally, we apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: probly about a year ago these people came into a senior development were there not suposed to be and talked my mother into signing up with them.my mom was suffering with cancer they told her her electic would be cheaper ,my dad didnt know she did that.she signed his name and used her birth date.the other month I opened his bill .the bill from [redacted] was 89dollars by the time they got dun it was 735.00 I called them to find out why the girl told me there rates went up so I told them we dint want them anymore.and she said they would be off the bill the next month.when he got the next bill they were still on it the bill from [redacted] was 49dollars they added 600 somthing.I called them back the girl I talked to said [redacted] wouldnt let them off because we were in the middle of a cycle.I calld [redacted] that ladie told me that was bull.so now he owes almost 1400 he only gets 1500 a month.I have to send the power company 230.00 on the first or there gona turn his electric off.ive been trying to call them and I cant get ahold of them.I have a letter from pse n g feb 10th that says we dont have palmco anymore but there still on the bill.if theres anything you could do to help so he dosnt have to pay this or get him his money back thank youDesired Settlement: refund the money or not pay at all

Business

Response:

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] and his son, [redacted], on 4/**/2014. We advised [redacted] and [redacted], that [redacted]’s electric account ended on 3/**/2014. As a show of good faith, we offered to re-review [redacted]’s account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $173.09 for the billing cycle of 1/**/2014 – 3/**/2014. We advised [redacted] and [redacted] that we already processed a check of $65.89 and we will send [redacted] another check for the difference of $107.20. [redacted] and [redacted] were satisfied and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 4/**/2013.

After receiving PALMco’s electric service for ten months, on 2/**/2014, we received a call from [redacted]’s [redacted], [redacted], regarding her father’s electric account. [redacted] requested the cancellation of [redacted]’s electric account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. As a show of good faith, we offered to review [redacted]’s account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $65.89 for the billing cycle of 1/**/2014 – 2/**/2014. [redacted] was satisfied, thanked us and ended the call.

Contrary to [redacted]’s complaint, PALMco doesn’t take advantage of or use unethical sales tactics on our customers nor do we strong arm nor misrepresent ourselves to the elderly, disabled, or anyone for that matter, nor do we know the age, nationality, nor gender of anyone before we solicit them. [redacted]’s medical situation was unknown to us. In addition, PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Also, in [redacted]’s complaint, PSEG told the customer that end dates were “[redacted].” PSEG is responsible for assigning end dates to all customers. PALMco has no say in the matter.

We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the [redacted]would like any further information.

Thank you.

Review: A few months ago, a Palmco respresentative convinced to me switch my electric supplier to Palmco Power NJ in order to realize 10-15% saving in the electricity supply charges. I did see around $25 in total saving in the first two months but since then they have been progressively charging me a much higher rate than that charged by my electric company PSEG. The past month (Dec 2013) they charged me around $385 for the supply charges @.1910 per Kwh. In comparison, if PSEG was my electric supplier, I would have been charged $221 for the same period @.11 per Kwh. I contacted them and after reviewing my account , they have issued a courtesy credit of $43 (for the $164 in overpayment).

In addition, they have grossly overcharged me for Sep 2013 - Nov 2013 as well ($210 in total as compared to what I would have paid if my supplier was PSEG, as stated in my electricity bills) . The amount of overpayment broken down for each month is

Sep 2013 - Around $60

Oct 2013 - Around $60

Nov 2013 - Around $90

I understand they have a variable rate but I have realized none of the savings they advertised and have grossly overcharged me (their rate only seems to be going up in the past few months). I only discovered this issue by going throught the detailed electricity bill for the past few months and it is very easy for them to scam unsuspecting consumers using this scheme.Desired Settlement: I want a credit for a subtantial portion of the amount charged over what was PSEG billing rate (around $370) . I under stand it is a variable rate and I would be ok it it went +/- 10/15 % but the amount of overpayments it outrageous and appears to a classic bait and switch technique.

I also want them to include the disclaimer when offering service to prospective consumers that tells them their ratye could go up significantly over what they are paying.

Business

Response:

RESULTS

After receiving this complaint, we contacted [redacted] on 01/**/2014. We reminded [redacted] that he signed up for a variable rate with PALMco’s service with no guarantee of savings. We informed [redacted] that per the determination of PSEG, his service with PALMco is scheduled to end on 01/**/2014. As a show of good faith, we offered to review his account for a potential courtesy credit. We advised [redacted] that we will be voiding the $43.12 offered as a credit on 12/**/2013. We will be replacing it with a courtesy credit of $109.68 for the billing cycles 9/**/13 – 12/**/2013. Which we advised [redacted], will be mailed in the form of a check. [redacted] seemed pleased with the resolution, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 03/**/2013. Shortly thereafter, a welcome packet that included all the necessary information regarding his enrollment with PALMco was mailed to [redacted], including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 04/**/2013.

On 12/**/2013, we spoke to [redacted] regarding the rate he received on his bill. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. As a courtesy, we offered to review [redacted]’ electric account for a possible courtesy credit. Upon review we offered [redacted] a courtesy credit of $43.12 for the period 11/**/13 -12/**/13 which was scheduled to apply to his account as a credit in 1-2 billing cycle. [redacted] thanked us and the call was ended.

On 12/**/2013 we received an inbound drop request for [redacted]’ electric account. This was processed promptly and without penalty. Per the determination of PSEG [redacted] service with PALMco is scheduled to end on 01/**/2014.

Please let us know if the NJ Revdex.com would like any further information.

Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[

In my last bill with Palmco Energy for the Period 12/**/13 – 01/**/14, I have been grossly overcharged again.

Our household consumed 1647 kWh of electrical in the past month and Palmco billed us around $0.26 per kWh which is more than twice of the what PSEG would have charged (around $0.11 per kWh). Even though Palmco claims they use a variable rate how can their rate be 2.5 times than that charged by PSEG for the same period ?.

This overcharge has generated an excess payment of around $240 just for the last month (PSEG would have charged $181 while Palmco has charged $421 for the same period). The details can be read in the attached bill on page 3 where PSEG shows its comparable charges for the supply and on Page 4 where Palmco charges are given

Can any action against this firm for price gouging. For the past 3-4 month they overcharged me around $370 for the supply and have only issued a good will credit of $109 after I launched the Revdex.com complaint ( can supply the previous bills as evidence if required)

Regards,

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

On 1/**/2014, we spoke to [redacted] in regards to his final bill with PALMco. As a courtesy, we issued an additional credit of $70.49, bringing the total credits issued to $180.17. The new credit of $70.49 will be mailed in the form of a check.

[redacted] was satisfied with our courtesy credits to him, thanked us and ended the call.

Please let us know if we can be of further assistance.

Thank you.

Review: My complaint concerns both billing and contract issues. I never signed up for this service. Whenever their representatives come walking down the street, I don't even answer the door. I believe they hassled my 16 year old into signing up for this service although she states that she told them she was not interested and that they continued to pitch to her and try to explain the difference in prices once she provided a utility bill. They never notified me that I was enrolled with them. They told me that their information is on my bill but I do not receive paper bills, in fact I get an alert from my bank and I go ahead and pay my bill. I did not realize that I have been being robbed by these people until I got a bill for $357.00 for one month of service. I thought that I was receiving my energy from [redacted] all along. From November to February, they charged me .1086 a kilowatt which was slightly more than [redacted]. From February to April, they charged me .2979 which is more than 3X what [redacted] charges. And from April to July, they charged .19758 which is twice as much as [redacted]. My July bill is #357.23. I called [redacted] because this bill seemed to be incorrect. Last year at this time I used more electricity being that I had the same utilities running plus a pool with a filter than ran constantly and my bill was still less than what it is now. When she stated that I had a different supplier I was stunned! Then when she broke down the rate information, I was embarrassed to know that I have been blindly paying this bill and getting ripped off the whole time. I have been with [redacted] for years so I trusted their readings, but it was not them that was billing me it was Palmco, a company that I have never even heard off. When I called the company and asked for my contract, they told me that anyone can sign me up for their service and that my permission was not needed. How ludicrous is that? She was very unsympathetic and didn't understand what was a crisis to me!Desired Settlement: I would like my account to be credited to the amount that I would have been charged had I had the correct service. I signed up for [redacted], not Palmco and I thought that I was paying [redacted] prices. I was charged:November - February ** = .1086 a kilowattFebruary ** - April ** = a whopping .2979 a kilowattApril ** - July = .19758I should have been charged [redacted] prices which were around .09235 for that entire period.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULTS

In response to this complaint, we contacted [redacted] on 7/**/2014. [redacted] stated that she wanted to see her agreement. We asked if there was anything else we could do to assist her, but [redacted] said no. We advised [redacted] to contact us if there is anything further that she needs from PALMco. She thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 8/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013.

After receiving PALMco’s electric service for ten months, on 7/**/2014, we received a call from [redacted] in regards to her account. We advised [redacted] that her account was enrolled in PALMco’s service upon receipt of a signed supply agreement. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. Per the determination of [redacted]’s utility, [redacted], PALMco stopped servicing her account on 7/**/2014. We also offered to review [redacted]’s account for a potential courtesy credit, and that we would call her back after this review. [redacted] understood and the call was ended.

On 7/**/2014, [redacted] returned our call after we had left a message for her in regards to her credit. We offered [redacted] a courtesy credit of $68.87 for the billing periods of 3/**/2014 – 6/**/2014. This credit will be sent in the form of a check. [redacted] thanked us and the call was ended.

PALMco values all of our customers and does our best to provide quality service. In addition to agreeing to the terms of PALMco’s service when initially signing the agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never signed a contract, signed up for this service or received a welcome packet. I just learned that they were on my bill. I do not receive paper bills, I have it set up with [redacted] that they send my billing information to Bank of America and when I get an alert that I have a bill, I pay it. I have always had a good relationship with [redacted] and never had reason to believe that they were incorrectly charging me. I also didn't think I had to view my bills to see that a supplier was on my bill because I have NEVER SIGNED UP WITH ANY OTHER SUPPLIERS! When a representative from Palmco called me, I did tell them that I wanted to see this supposed contract but she didn't make any offers to reduce my bill which was what I requested in my original complaint. I want to pay the [redacted] rates since that is the only company I signed on with. A $69 refund is insulting compared to what they have been charging me without my knowledge and I told her that I did not want to cash the check because I didn't want that to be perceived as a resolution to this complaint but she sad that it had nothing to do with the complaint. It was issued before my complaint and I continued with this process because I do not believe that it is sufficient and I also told her that I do not feel that they are trying to work with me regarding these charges.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to this rebuttal, we spoke with [redacted] on 8/**/2014 to inform her that we will be re-rating her account and sending her a check. The re-rate will give [redacted] a total credit of $460.54 towards her electric account for the billing periods 10/**/2013 – 7/**/2014. We previously sent $68.87 to [redacted] in the form of a check, so the difference of $391.67 will be sent to her, also in the form of a check. [redacted] understood, thanked us, and the call was ended.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was deceived into signing up with Palmco Electric Service. They have since tripled my electric bill. Im 64 and [redacted] with [redacted] and [redacted]. My income is only $835 a month and Palmco wanted $376.75 out of that. I already don't have enough money to eat and get prescriptions. They need to be investigated.Desired Settlement: My bill with [redacted] was only $62.11. Would like a refund for the rest

Business

Response:

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 5/*/14. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered to review [redacted] a credit of $345.71 for the billing cycles of 1/**/2014 – 4/*/2014, which will be mailed in the form of a check. This will void our previous credit of $121.33 offered on 4/**/2014. [redacted] accepted the offer, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled with PALMco service on 7/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/**/2013.

After receiving PALMco service for over six months, for the first time, we received a voicemail from [redacted] on 3/*/2014 regarding her account. Shortly thereafter, we spoke with [redacted] on 3/*/2014. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s account ended on 4/*/2014.

On 4/**/2014, we spoke with [redacted] regarding her account. We advised [redacted] that per the determination of [redacted], her account ended on 4/*/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $121.33 for the billing cycles of 1/**/2014 – 4/*/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco does not deceive our customers, as [redacted] alleges. PALMco values all of our customers and do the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the opportunity to respond to this issue because of my overdue amount of my electric bill. As some back ground, the past four years have taken their toll on my health. Because of [redacted], I h

ave had [redacted] to repair my [redacted], [redacted], [redacted] and a host of other diagnoses ending with [redacted] and am now also dealing with [redacted] caused by [redacted]. At the time I was contacted by Palmco, I was and still am living on $835 per month. I was desperately looking for ways to save money. Palmco told me that my electric bill would be much lower with them, and I believed them. I signed on with them and immediately they tripled my electric bill. At the time, I wasn't capable of dealing with a lot of my living situation due to my health issues.When I was finally coping better with my life, I realized that Palmco wanted $300 plus from my $835 per month income. I contacted Palmco and requested that they stop being my supplier and credit my account the whole amount because of their taking advantage of me and causing me much stress and grief. Because of their underhandedness, I was only a step away from homelessness.I am on oxygen 24/7 and must run an air conditioner constantly. For humane reasons alone, I feel they should write off my account. I don't see how I will ever be able to pay this bill '

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]; [redacted]:

In regards to [redacted]’s second rebuttal, we spoke with [redacted] on 10/**/2014. [redacted] advised us that all she can pay toward the balance owed to [redacted] is $500, and requested we write off the remainder of her account because she is unable to pay. We reminded [redacted] of the previous credit of $345.71 given on 05/**/2014. We also advised [redacted] that we will not be able to write off the remaining balance that she calculated to be $1200 as she has requested. We advised [redacted] that we were willing to work with her within reason, but we were unable to reach a mutually agreeable credit amount. At this point, we are requesting that this matter be closed as [redacted] appears unwilling to work toward an amicable resolution to this matter.

Additionally, we sympathize with [redacted] and apologize for any hardship she may have experienced due to the increases in her bill. PALMco values all of our customers and we do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The woman continually talked over me and wouldn't allow me to speak. I asked to speak to [redacted] of the company and was told he was never there! Why is it okay for them to triple my electric bill, but now okay to for me to only pay a third because of their lying overhanded methods of getting me to sign with them. I only have $500. No more. Can't get blood out of a turnip. By the way this [redacted] hung up on me after forcing me to raise my voice to be heard because of her continually talking over me. I don't know what will happen and with all mu medical problems, I just don't care anymore.I don't have the strength or energy to keep going much longer. When I die, there won't be any money for anyone.If I sound sorry for myself, I am. This is a definite kick me when I'm down situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Palmcoenergy sent out representatives door to door to try and get people to switch energy companies. They told us that electric bill would be cheaper and we would be on a fixed rate. Since we switched our bill has been a lot higher. The past 3 months it has been sky high. I called JCP&L and they told me my bill would have been like 82.00 and palmcoenergy charged us 278.00. The next month was 282.00. JCP&L said palmcoenergy was charging 20 cents more per kwh. I have lived in my mobile home for 17 years and I have never had an electric bill over 200.00 and since I switched to palmcoenergy I have had 3 or 4 bills over 200. I have cancelled with them but would like to know if there is anything that can be done about this. Thank youDesired Settlement: I would like to get money back from them since my bill was triple what it would have been for 3 months in a row.

Business

Response:

[redacted]

Regarding case [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 4/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 6/**/2013.

On 8/**/2013, we spoke with [redacted] regarding their account. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] thanked us and the call was ended.

On 2/**/2014, we spoke with [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel their account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of JCP&L to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of JCP&L, [redacted]’s account ended on 3/**/2014.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers. In addition to hearing the terms of PALMco’s service when initially enrolling, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the [redacted]would like any further information.

Thank you.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the representative that came out was telling us that our electric bill would be lower and on a fixed rate. The letter that was sent out said variable rate. I have never received a bill any higher than 200 for electric since I've lived here. J C P @L said my electric would have been 82.00. Why would palmcoenergy have that tripled? It was mislead to us when speaking with the representative. I just don't see how one company can charge so much more than the other one. I tried calling palmcoenergy back twice and was on hold for a very long time and I hung up. Thank you

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Regarding case # **: [redacted]

In response to this rebuttal, we attempted to contact [redacted] on 3/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers. In addition to hearing the terms of PALMco’s service when initially enrolling, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They made me switch from [redacted] with the argument that my energy bills will be lower and I just received a bill for $1,113.85, called Palmco and they are closed, called [redacted] and they told me I'm paying $2,32 per kWh with PAlmco and [redacted] is charging $0,31 per kWh. My bill is DOUBLE from what I was paying with [redacted], I'm calling them on Monday but I'm not sure if I'll be able to solve anything, I just don't have the money to pay that bill, I don't know what to do. Please help.Desired Settlement: I just want to switch back to [redacted] and pay what I was paying before, I WANT TO PAY FOR WHAT I'M USING NOT FOR WHATEVER THEY WANT ME TO PAY. THAT IS NOT RIGHT.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted] – [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 3/**/2014. As a show of good faith, we offered [redacted] a courtesy credit of $456.94 for the gas account and $125.06 for the electric account. We advised [redacted] that a check of $582.00 will be sent out today. In addition, we offered to review all his bills until he switches back to [redacted]. [redacted] was satisfied, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled in PALMco’s gas and electric service on 4/*/2010. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 6/**/2010 and 5/**/2010, respectively.

After receiving PALMco’s gas and electric service for over three and a half years, we spoke [redacted]’s wife, [redacted], on 3/**/2014 regarding her bill. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s accounts for any potential courtesy credits. We informed [redacted] we would review her accounts and call her back. [redacted] understood and ended the call. Upon review, we offered [redacted] a courtesy credit of $157.23 for gas account for the billing cycle of 12/**/2013 – 3/*/2013. We attempted to contact [redacted] regarding her credit but were only able to leave messages.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank Revdex.com for taking care of my case and helping me and other customers to deal with this company

Sincerely,

Review: My electric contract with PALMco changed to a variable rate after a fixed period with absolutely NO notification. According to current PA utility law I must be informed PRIOR to any contract expiration or rate changes. This change was unauthorized as well as unethical and a definite breach of contract. After numerous calls to customer service PALMco has done nothing to rectify this situation and this months bill continues to reflect a rate nearly THREE TIMES ppl's default rate.Desired Settlement: I would like a check for the difference between the PPL default rate and the criminal rate that I was charged by PALMco. The amount that I am looking for the bill ending Feb. **is $352.87. The amount I am looking for the bill ending March **is $417.59. The total that I would like refunded to me to settle this dispute is $770.46.

Business

Response:

Regarding case # [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on 04/**/2014. As a form of goodwill, we offered to re-review his account for a courtesy credit. Upon review, we extended a courtesy credit of $200 towards his electric account for the billing periods 01/**/2014- 03/**/2014, which will be sent to [redacted] in the form of a check. Altogether, we extended [redacted] a total credit of $262.89 towards his account for the billing periods 01/**/2014- 03/**/2014. [redacted] seemed pleased with this resolution, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 07/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 08/**/2013.

After servicing [redacted]’s electric account for more than six months, on 02/**/2014, we received a call from [redacted] in regards to his account. As a courtesy, we offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to increased costs caused by the arctic weather. Upon review, we extended a courtesy credit of $62.89 for the billing cycle 01/**/2014- 02/**/2014, which was applied to [redacted]’s electric account as a payment on 03/**/2014. [redacted] thanked us and the call was ended.

A few days later, on 02/**/2014, we received an inbound cancelation request from [redacted]’s utility, which was processed promptly and without penalty. Per the determination of PPL, [redacted]’s electric account stopped receiving PALMco’s service on 03/**/2014.

Contrary to [redacted]’s complaint, we are not criminals and [redacted] was not charged a criminal rate. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Additionally, [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment. In addition, the TPV [redacted] completed to start service also stated rates are variable and savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. [redacted] was not enrolled on a fixed rate, as she states.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I switched to palmco energy, with the promise my eletri rate would be comparable to others, or better. I just checked my bill and they are charging double. they have been slowly increasing the rate every month by a few cents. I didn't notice because it has been very cold and I need to suplement my oil heat with elec. heaters. they are now charging .1692331 per kwh. compared to others who are at half that. I think it is a scam. also I can not change suppliers until next billing cycle, which is another month.Desired Settlement: I do not want to stay with them for another whole month. and I think they should be made to stop doing this to people.

Business

Response:

RESULTS

In response to this complaint, we attempted to contact [redacted]on 1/**/2014 and 1/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted] Heil was enrolled in PALMco’s electric service on 1/**/2013 upon completion of a TPV recording. Shortly thereafter, [redacted] was mailed a welcome packet which included all of the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 2/**/2013 and her electric account on 2/**/2013.

On 11/**/2013 an inbound cancellation request was received from UGI for [redacted]’s gas account. Per the determination of UGI, [redacted]’s gas account ended on 1/**/2014.

After a year of service, [redacted] called us on 1/**/2014, regarding her electric account. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of MetEd to schedule an end date. We also advised [redacted] that per the determination of UGI, [redacted]’s gas account ended service with PALMco on 1/**/2014. As a show of good faith, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered a courtesy credit of $8.99 for billing cycle of 12/**/2013 - 1/**/2014 for [redacted]’s gas account and $79.68 for the billing cycle of 12/**/2013 - 1/**/2014 for her electric account, which will be sent in the form of a check.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Well, I had a young man come to my home offering me a better rate on my natural gas. He had me get my bill for him from NJNG, and proceeded to tell me how much I would save. It sounded like a good way to put some extra money to use for my family, so I signed up. I'm very busy and I working during the week, and I take care of the family bills. It seemed that the gas charges weren't going down. It's been probably over a year now since I had signed up with them, and I come to find out from the local utility, that they were charging me over 30 percent more than NJNG(a regulated supplier). I was also told that Palmco was not a regulated company. I'm afraid right now to add up the amount of money that I've been duped out of for the past year or more. I feel like I've been tricked, i'm not good at reading fine print, and the young man that sold me this did not advise me of this danger to my household's bottom line. Palmco is misrepresenting themselves by their own salesmen.Desired Settlement: I would like Palmco to refund me a portion of the 30percent monthly difference they've been charging me for the past year. Every company has the right to make a profit, but this is pretty outrageous.

Business

Response:

Regarding case [redacted]:

RESULT

In response to this complaint, we spoke with [redacted] on 8/*/2013 and apologized for the inconvenience and feeling he had been misled. [redacted] requested the cancellation of his account. This request was processed promptly and without penalty. [redacted]’s account will end service with PALMco at a date determined by NJNG. We offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a total credit of $123.83 for his 3/**/2013 to 7/**/2013 billing cycles. We advised [redacted] to contact us if he is unhappy with his final bill. [redacted] seemed pleased with this resolution.

Upon further investigation into the sales of the representative responsible for enrolling [redacted]’s account, we found no prior instances of misbehavior by the representative. The representative stopped reporting to work on 8/**/2012 and it is assumed he quit.

BACKGROUND INFORMATION

Prior to receiving this Revdex.com complaint, [redacted] was enrolled in PALMco’s gas service on 7/**/2012. Shortly thereafter, a welcome letter was sent to [redacted] which included all of the necessary information regarding his enrollment, including the fact that savings are not guaranteed. PALMco began servicing [redacted]’s account on 9/**/2012.

Prior to this complaint, we did not have any contact with [redacted].

ADDITIONAL INFORMATION

We attempted to submit this response through the Revdex.com website as requested, but the link provided is not currently working.

Please let us know if the Revdex.com would like any further information.

Review: Palmco supplies our natural gas. We've been on a "budget" plan of $130 a month for the past year, and in December of 2014, we received an adjustment based on "estimated" readings resulting in a $1601.48 charge. Based on the consistently high cost of their natural gas compared with our state utlity, we've decided to cancel our service with them. Their rate prior to our cancellation for the month of December was $1.41 per Therm. We called, questioned the exorbitant charge, and were give an $82.00 "credit" on the $1601.48. Our next bill for January 2015, we were charged an additional $757.36 for that month of which current charges were $602.34 plus an additional $155.02 labeled as an "adjustment." Their rate for January increased from $1.41 per Therm to $1.72 per Therm; for comparison, our supplier, [redacted] has a rate of $.45 per Therm.

Upon contacting Palmco questioning the exorbitant price spike, they claimed the increase was attributed to their variable rate plus taxes. New Jersey Natural Gas' website has a rate of $.40 for both December 2014 and January 2015. Without any basis of how Palmco decides on their "rate" and why they increased it by $.31 from one month to the next while energy prices have gone down leaving me with an estimated charge of $757.36, I can't comprehend the justification for such an increase nor how they determine their pricing.Desired Settlement: I want my bill to be readjusted to reflect the correct current market value of natural gas and not to some whimsical figure which is explained away as the nature of variable rate, a $.31 increase per Therm doesn't sound like an ethical increase while current energy prices have dropped.

Business

Response:

[redacted]

[redacted] Hello [redacted] and the Revdex.com, Regarding case # [redacted], [redacted] RESULTS In response to this complaint, we spoke with [redacted] on 1/**/2015. As a courtesy, we offered to review [redacted]’s account for an additional courtesy credit, however, [redacted] advised us that his current bill is estimated. We advised [redacted] that we would review his account once he gets an actual meter reading. [redacted] advised us that he will call us back once he receives his final bill, and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s gas account was enrolled in PALMco’s service on 7/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 10/*/2012. After receiving PALMco’s service for less than a month, on 10/**/2012, we spoke with [redacted] for the first time in regards to his account. We answered all of [redacted]’s questions regarding his enrollment, and the call was ended. On 1/**/2013, we received a call from [redacted] in regards to his account. We reminded [redacted] that PALMco has no contract or cancellation fees, and offers a variable rate with no guarantee of savings. [redacted] advised us that he was on a budget billing plan with [redacted] and did not understand the charges on his bill. We advised [redacted] on how budget billing works and that he should contact [redacted] to discuss his budget billing plan. [redacted] understood, and the call was ended. On 12/**/2014, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], PALMco will stop servicing [redacted]’s gas account on 2/*/2015. On 12/**/2014, we received a call from [redacted]’s wife, [redacted], in regards to their account. We advised [redacted] that per the determination of [redacted], PALMco will stop servicing her account on 2/*/2015. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit, and that we would call her back after our review. [redacted] thanked us, and the call was ended. We spoke with [redacted] on 12/**/2014 in regards to our review of his account. Upon review, we offered [redacted] a courtesy credit of $82.38 for the billing cycles of 10/*/2014 – 12/*/2014, which would be applied to his account. As an extended courtesy, we offered to review [redacted]’s next bill, should he be unhappy with it. [redacted] accepted our offer, and the call was ended. On 1/**/2015, we received a call from [redacted] in regards to our offer to review his next bill. [redacted] advised us that his current bill was estimated. We advised [redacted] to call us back once he gets an actual meter reading so we could review his account. [redacted] understood, and the call was ended. Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Please let us know if the Revdex.com would like any further information. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: PALMco energy approached me around couple of months back and offered competitive rate for electricity and Gas. They assured me that the rates will always be competitive. Last month without any notice they almost increased the rates by 3 TIMES. They billed me tree times. Now, I asked them to revert the rate or asked the reason for change in rate to THREE FOLDES. they do not have any answer. They are not even crediting the amount.

I did talk to them today as well to resolve. They are negotiating with me saying that they can give me some amount credit as COURTISY....I asked them to pay me back the full amount wrongly charged.Desired Settlement: If PALMco Energy can credit back the wrongly charged amount to me and make sure that they will not charge me any increased rate till I they run the last billing cycle before cancellation. That will solve the issue.

Business

Response:

RESULTS In response to this complaint, we will not be reaching out to [redacted]. We’ve made numerous attempts to resolve [redacted]’s concerns. However, it appears that [redacted] is not willing to work with us towards reaching an amicable resolution to this matter. We kindly request that this case be closed. Additionally, we are still willing to work with [redacted] within reason if he contacts our office. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric and gas account was enrolled in PALMco’s service on 12/**/2014. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 1/**/2015 and his gas account on 1/**/2015. On 3/*/2015, we sent [redacted] a $25 [redacted] Gift Card as part of a promotion that was selected on his electric account at the time of his enrollment. On 4/**/2015, we sent [redacted] a $25 [redacted] Gift Card as part of a promotion that was selected on his electric account at the time of his enrollment. After servicing his account for about five months, on 6/**/2015, we spoke with [redacted] for the first time in regards to his account. We reminded [redacted] that he agreed to variable rates with no guarantee of savings when he enrolled in PALMco’s service, including an introductory rate for the first two billing cycles, during which [redacted] received a rate lower than that of his utility. [redacted] requested the cancellation of his account which was processed promptly and without penalty. We advised [redacted] that it is up to his utility, [redacted], to determine his service end date. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 6/**/2015, and his gas account is scheduled to stop receiving PALMco’s service on 7/**/2015. On 6/**/2015, we spoke with [redacted] as a follow-up to an email we received from him on 6/**/2015. We advised [redacted] that per the determination of [redacted], his electric would stop receiving service with PALMco on 6/**/2015 and his gas account on 7/**/2015. We advised [redacted] that we will submit his account for a credit review. Upon review, we offered [redacted] a credit of $26.30 on his electric account for billing cycle 4/**/2015 – 5/**/2015, which would be applied to his account. In addition, we offered to send [redacted] a $25 [redacted] Gift Card, and would review his final bill, should he be unhappy with it. However, [redacted] declined the offer requested a re-review of his account and the call was ended. We spoke with [redacted] on 6/**/2015. As a courtesy, we re-reviewed [redacted]’s account for potential credit. Upon review, we offered [redacted] a revised credit of $37.62 for billing cycle 4/**/2015 – 5/**/2015. However, [redacted] declined this credit and the call was ended. We again attempted to contact [redacted] regarding his concerns on 6/**/2015. However, the audio quality was poor and the call was disconnected. We immediately tried contacting [redacted], however he did not wish to speak at the moment, and requested a call at a later time. We made two attempts to reach him later in the day, but were only able to leave messages. Contrary to this complaint, PALMco does not increase its rates after a cancellation request is submitted. We apologize to [redacted] for any inconvenience he may have experienced. PALMco values all of our customers and potential customers, and we do our best to provide quality service. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Please let us know if the Revdex.com would like any further information. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sir/Madam,This is to bring in to your notice , I am open to resolve the issue with PalmCo, but on reasonable terms. First of all, it is un-lawful, to increase the rates by three times, and that could have been ten times also. There is no regulation on RATE increase? Although at the time on enrollment (change from [redacted] to PALMco) , their representative assured me that the rates will be competitive. That is why I opted for PALMco that time. Now, I would like to get my full and final credit back from PALMco for increased rates.Also, RATEs could not be increased without any notification to CUSTOMER. This is also not lawful.Please look into this matter to resolve appropriately.

Thanks & Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to his second rebuttal, we spoke with [redacted] on 7/**/2015. We reminded [redacted] that he enrolled his account in PALMco’s service at a variable rate with no guarantee of savings. We reminded [redacted] of the three previous offers we extended him, most recently on 07/**/2015, a courtesy credit of $75.27 for the billing period 04/**/2015 – 06/**/2015 and a $25.00 [redacted] gift card. As a form of goodwill, we offered to review [redacted]’s electric account once more for a courtesy credit and once again [redacted] declined our credit offer and requested a total refund. We advised [redacted] that a total refund is not warranted, for no wrongdoing was done by PALMco. [redacted] ended the call. It appears that [redacted] is not willing to work with us toward reaching an amicable resolution to this matter. We kindly request that this case be closed. Additionally, PALMco does not conduct unlawful business practices. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently switched to them from met ed and they were a normal rate per kwhr between 9-12 like everyone has and all of a sudden im getting charged $500 for 1150 kwhrs....I know that is not normal and im sure they do that for who knows what reason but we just canceled service with them as well...worst company ive ever come across ever.Desired Settlement: id like to get that $500 bill turned into what it should be which is like $150 which would be a refund/credit of 350

Business

Response:

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 4/**/2014. As a show of good faith, we offered to re-review [redacted]’s account for any additional courtesy credit. Upon review, we offered [redacted] a courtesy credit of $137.02 for the billing cycles of 1/**/2014 – 4/**/2014. This will void out the previous courtesy credit of $53.04 offered on 4/**/2014. [redacted] accepted the offer, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s contacted our office to enroll in PALMco’s electric service on 6/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 7/**/2013.

After receiving PALMco’s electric service for nine months, on 4/**/2014, we received a cancellation request via e-mail from [redacted] after our business hours. Shortly afterwards, we attempted to contact [redacted] in regards to his e-mail but were only able to leave messages. We promptly processed [redacted]’s cancellation request without penalty.

On 4/**/2014, we spoke to [redacted] and his son, [redacted], in regards to the electric account. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. We advised [redacted] and his son on the cancellation process. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] and his son a courtesy credit of $53.04 for the billing cycles of 2/*/2014 – 4/**/2014, which will be sent as a check. [redacted] understood and ended the call.

We apologize to [redacted] for any hardship she may have experienced due to the increases in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though on the phone they also mentioned doing another credit for the next bill thatcomes in as well.

Sincerely,

Review: I was solicited about 3 years ago via telephone and ended up switching to Palmco to provide my gas instead of [redacted] and electricity instead of [redacted]. What a mistake. While their rates were pennies cheaper for the first few months, every month thereafter they were significantly MORE expensive. For electricity alone, I paid about $3,000 MORE than I would have paid to [redacted] over 2 1/2 years. When the bills started getting outrageous, I finally called and discovered the scam. How can a company who promises lower rates overcharge customers by so much?

After several phone conversations, I finally got them to give me a "refund" but it is nothing compared to what I overpaid - which is about $4,000. They offered $465.

What can I do about it?

Please advise if you can help me, and tell me what I can do to stop other customers from making the mistake of signing up with Palmco to get scammed and ROBBED themselves.Desired Settlement: It would be great to get some or all of the money I overpaid back - which is about $3,500. Although it is in the fine print of their contracts that Palmco is allowed to change the price you may to variable, it is outrageous the amount by which they overcharged. I would also like to see all of their customers repaid the money they overpaid, and have the company dissolve - they are cheaters and frauds and do not deserve to have a business to serve anyone.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 5/**/2014. We Reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted], her electric account stopped receiving PALMco’s service on 4/*/2014, and per the determination of [redacted], her gas account is scheduled to stop receiving PALMco’s service on 7/**/2014. As a courtesy, we offered to review [redacted]’s account for an additional credit, voiding the credit of $140.06 offered on 5/**/2014. Upon review, we offered [redacted] a courtesy credit totaling $1,013.29, of which $508.44 will go towards her electric account for the billing cycles of 10/**/2013-4/*/2014, and $504.85 will go towards her gas account for the billing cycles of 11/*/2013-5/*/2014. We advised [redacted] that we will send her a check for the difference of $547.94, since she already received $465.35 on 4/*/2014. As an extended courtesy, we offered to review [redacted]’s final gas bill should she be unhappy with it. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled his electric and gas accounts in PALMco’s service on 8/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2011, and his gas account on 11/*/2011.

After receiving PALMco’s service for almost two and a half years, on 3/**/2014, we received an inbound cancelation request for [redacted]’s accounts, which was processed promptly and without penalty. Per the determination of [redacted], the electric account stopped receiving PALMco’s service on 4/*/2014, and per the determination of [redacted], [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 7/**/2014.

On 3/**/2014 we received a call from [redacted]’s wife, [redacted], regarding their account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] advised us that she did not know if her meter readings were estimated or actual. We advised [redacted] to give us a call as soon as she had the actual readings in order for us to review her account for a courtesy credit. [redacted] understood and the call was ended.

On 4/*/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that her husband had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we issued [redacted] a courtesy credit in the amount of $465.35, of which $225.24 went toward her gas account for the billing cycles of 1/**/2014-3/**/2014, and $240.11 will go toward her electric account for the billing cycles of 2/*/2014-4/**/2014, which was mailed in the form of a check. [redacted] did not accept this courtesy credit, so we advised her that we would re-review her account, but would have to call her back with the result. [redacted] understood and the call was ended.

We attempted to reach out to [redacted] on 4/**/2014 and 4/**/2014 regarding the re-review of her account but we were unable to reach her on either day, so we left her messages.

On 4/**/2014, we received a call from [redacted] regarding her account. We advised [redacted] that the courtesy credit offer of $465.35 from 4/*/2014 still stood. [redacted] accepted the courtesy credit and the call was ended.

On 5/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that her husband had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a courtesy credit in addition to the credit of $465.35 that she received on 4/*/2014. Upon review, we issued [redacted] a courtesy credit in the amount of $140.06 toward her gas account for the billing cycles of 3/**/2014-5/*/2014, which will be sent in the form of a check. As an extended courtesy, we offered to review her final bill. [redacted] was satisfied, thanked us and the call was ended.

Contrary to what [redacted] states in her complaint, PALMco is not a fraud, a scam or a company of cheaters. We apologize for any displeasure that [redacted] may have experienced. PALMco values all of our customers and do our best to provide quality service. Also, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, the winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: I can't recall the exact date when I signed up with Palmco. But a young lady representing the business informed me of how I could save money on my gas and electric bill. By signing with Palmco I would save a considerable amount of money noted on the first bill. She also stated that I could cancel at anytime. When asked would I be informed of rate changes, she told me yes. She said that their rates well lower than BGE. So I signed up. I did notice the savings. I was happy and after a while thought nothing more of my BGE Bill; Just paid my bill. Well in July 2013, I noticed a bill very higher than what I would usually pay in the summer in my 1000 square foot apartment, which mostly uses electricity. I immediately telephoned palmco the same day bill was received and informed them that I wanted to transfer service back to BGE. The representative inquired about why I wanted to transfer, I reported the bill is too much. He offered the monthly billing plan. I continued to voice my disinterest and requested the urgency to transfer. After ending this call, I telephoned BGE and informed them too that I was no longer interested in Palmco services. To my dismay I was told that this effects wouldn't take place until August for electricity (Aug [redacted] to be exact) and Sept [redacted] for gas. I asked if there were anyway to expedite this process and was told unfortunately no. So it was disheartening and frightening to know that this company can and was going to continue with the insurmountable billing. I wisely decided to open the windows and minimize use of electronics and air conditioning as much as possible, in hopes of saving money in August with Palmco. Today, I received what was said to be my final electric bill. The total bill for August was 288.20. $88 dollars more than last month's bill. It was astounding to see such an amount for this apartment. I contacted Bge to confirm end dates with Palmco and was informed Aug [redacted] BGE took over electric and did not receive a request yet for Gas. I contacted Palmco representative who stated the above regarding electric changes and did confirm Sept [redacted] being effective date for Gas changes. On my bill it notes that in Aug **, I used 1082 kwh in Aug 2013 and in Aug 2012 used 1429. I have requested by BGE a 12 month bill history. I also noted that bge charges 10.445cents/kwh until sept **, 2013. I inquired about initial rates with Palmco and was informed starting rate was 7.something for the first two months. (forgive me for not knowing exact rate beyond the decimal.) and then rates varied month to month. I asked about August' rate and was told it was 18.something. This almost doubled the current rate of BGE. I was told that my rate would always be lower than BGE. The representative said competitive rate. How is this competitive? Competitive would be 10.444 or less that BGE. I feel that this company has swindled me out of money. Nowhere on my BGE bill has it ever noted the rate/kwh being charged by Palmco. It notes Commodity Cha... I feel that this company was being very deceitful. It's like signing a consent form without knowing the risks and only being told about the benefits. Never was I aware that I was being charged per Kwh above BGE's rate. I was informed when I signed with Palmco, that my rate would be lower than BGE's or I would be notified of increases. Obviously, this did not occur. I was not rightfully and fully informed of Palmco's policies and procedures because if I was, I would have nicely escorted that young lady out of my apartment.Desired Settlement: I am requesting a 12 month history from Palmco of the electrical rates charged. BGE notes current rate of 10.445 through September **, 2013 and changes to 9.985 through October*, 2013 through May **, 2012. Again with Palmco this rate as of August 2013 is 18.something. I am seeking repayment of monies over paid. It would be just to receive monies over paid during the duration that I was with Palmco. But since I didn't notice excess charges until July 2013. I am requesting charges for July and August be repaid by the excess of 10.445/kwh. 196.87/1082 means I paid about 18.195/kwh with Palmco for August., so for august 1082 x .10445=113.01 si what I would have paid with BGE. For August 2013 repayment of 83.86 and the same to be applied for July's bill as well. July is believed to be 205.09/1149=17.849/kwh 1149x .10445=120.01. Monies due 83.86 + 120.01=203.87. I will feel compensated.

Consumer

Response:

I received a telephone call from the Supervisor of escalation by the business in reference to complaint ID [redacted], in hopes of amicably settling my claim. We have come to a mutual satisfaction.

Sincerely,

Review: I switched to Palmco in November with my 1st billing cycle with Palmco as my provider in December 2013. I switched to Palmco due to their promise of an introductory rate as well as promises of "being treated like family" and great rates on a continuing basis. I did call and try to get a price from Palmco before making the switch, but the representative on the phone would not give me a price, just repeated saying that they have very competitive rates.

My first billing cycle with Palmco was as promised. A great rate of $4.085 - that was $0.3 below my December rate. Unfortunately, the rates started to climb after that. On my February bill, they charged $7.484, not the introductory price I was promised. In March, the rate was again $7.484. Finally, April's billing rate was $17.998. That is $12.984 more than [redacted]'s current SCO rate of $5.0140 per MCF. Note, Palmco's current introductory price is $4.0850

Given my total usage over these months, I see that the I will have to pay a total of $355 extra (compared to assumption every month is at current cost to compare rate of $5.014) or $384 when including the 8% sales tax. This is certainly not the way I expected to be treated when I was promised to be treated like family or certainly not reflective of competitive prices. Note, if every month I was charged Palmco's current introductory price, I would have paid $455 less.

Here is a table of my costs and comparison:

Month Used Palmco SCO $ Extra Extra Pay including Tax

April **.1 $17.998 $5.014 $222.03 $239.79

March **.8 7.484 $5.014 $58.79 $63.49

February **.1 7.484 $5.014 $74.35 $80.29

Total Extra $355.16 $383.57Desired Settlement: Given the deceptive advertising practice and the promise to treat me like family, I think it would be fair Palmco refunded me the difference between their rate and the [redacted] cost to compare rate that still allows [redacted] to make a fair profit each month.

Business

Response:

Regarding case [redacted]

RESULTS

In response to this complaint, we will not be reaching out to [redacted]. We spoke to [redacted] on 4/**/2014 in regard to his concern. We advised [redacted] that per the determination of [redacted], his account ended on 4/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $210.36 for the billing cycles of 1/**/2014 – 4/**/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and ended the call. We currently consider this matter resolved.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 11/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 11/**/2013.

Since enrolling in PALMco service, we have had no contact with [redacted].

On 4/**/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s gas account ended on 4/**/2014.

We apologize to [redacted] for any hardship he may have experienced due to the increase in his bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco does the best we can to provide customers with quality service. Additionally, PALMco does not practice deceitful advertising to our customers, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

I have had a similar experience to others who have placed reviews on this site. A representative guaranteed that I would receive lower rates than my local company could provide. I read the contract and told the representative that the contract states signing up accrues a second charge, which is in addition to the current one. The representative denied it, then explained it as strictly the energy charge and there would be no other charges. After the representative "explained" the contract, paragraph by paragraph, I signed the agreement on the condition that I could revoke it at any time (it's in the contract)
Two bills later I was put on budget billing, even though I did not agree to it. The contract specifically states that budget billing only happens if the blank line next to "I would like budget billing" is checked. It was not. This budget billing charged $270 over and above the delivery charges of $200, which more than doubled my bill. When I called to ask how they were authorized to budget bill me, they stated that they were allowed to do this because I was budget-billed by my local company. They then changed their story to state that my local company called them to tell them to put me on budget billing.
When I tried to explain that it is illegal to change the terms of the service contract without my consent. I expressed that my local company is not authorized to make that decision for me and it is bad business practice to make illegal changes to contracts. During the conversation, the first representative, who was very slow, and Michelle [redacted] continuously interrupted me with a broken record of "[redacted]. If you would like your bill to look different, call them. Pay your bill in full and then you will see a credit on your bill. But take it up with BGE." I tried to explain that they needed to adjust the bill before I would pay it, but I was interrupted repeatedly. I then stated that this contract is governed by the Federal Trade Commission and that I would go to them if I had to. Michelle cut me off again and asked if I wanted to be taken off budget billing. I said I did and that I wanted the bill to reflect it. Michelle repeated that the way the bill looked had nothing to do with them. I told them they had lost a customer.
They told me that I was upset that I had a large budget bill.
No....I'm upset that they illegally changed my contract.

Review: dear Revdex.com this companys employes came to my residense about a year ago stating that they could save me money on my gas&electric bill. they asked to see my current gas electric bill.soon after that they appeared on my regular [redacted] bill. it my [redacted] was all right in the first few months after it became higher and higher I attempted a few times to remove their services from my [redacted] account but had no luck icalled palmco and asked to be removed from my current providers billing,I also complained to my provider to remove palmco from my bill palmco was removed but soon was back on the bill ifaxed a complaint to the bpu.in the month of february ireceived a huge bill of 2100.00 on my account,they were over charging between february and march over 1000.00 making my march bill 3186.92. palmco sent me a check for reinbursment for 128.03 that is no nearly enough to help me with this overcharge of services please help me because I rely only on my ssi check and im 85 years young. thank you for any help you can give.Desired Settlement: a fair charge for the service they said they provided,and to remove themselves from my current [redacted] bills.

Business

Response:

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we attempted to contact [redacted] on 4/*/2014, 04/**/2014 and 4/*/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 04/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 06/**/2013 and his gas account on 07/**/2013.

After receiving PALMco’s service for one month, on 07/**/2013 we received a call from [redacted] in regards to his bill. We informed [redacted] that for the bill in question, he received an introductory rate, which was lower than that of his utility. We also informed him that he has enrolled his accounts under our budget billing program. [redacted] understood and the call was ended.

On 01/**/2014, we received an inbound cancellation request from [redacted]’s utility, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 02/**/2014 and his gas account stopped receiving PALMco’s service on 03/**/2014.

On 02/**/2014, we spoke to [redacted] in regards to his accounts. We informed [redacted], per the determination of [redacted], his electric account stopped receiving PALMco’s service on 02/**/2014 and his gas account was scheduled to stop receiving PALMco’s service on 03/**/2014. We also informed him that his accounts have been on our budget billing program and when he cancelled his service, he activated his settle up for his accounts. As a courtesy, we offered to review his accounts for a potential courtesy credit. Upon review, we extended a courtesy credit of $128.03, $17.82 towards his electric account and $110.21 towards his gas account for the billing cycle 01/**/2014- 02/**/2014. We advised [redacted] that he would receive this credit in the form of a check. [redacted] seemed satisfied, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business manyin reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]regarding regarding your response.you never sent me any such pakage as you claim nobody said anything about services being cheaper for any certain time and when your representative spoke to me on the phone she said she was sending me a check for 128.00 and she would call me back when palmco was finaly off the pseg billing to resolve the rest of it why would I settle for a mere 128.00 when you over charged me by 1000.00 your company has no scrupuls in taking advantage of senior citizens or any one else for that matter you overcharged me when you found out they were finally taking you off my billing in feb and march.you need to charge for your services what is fair market value not gauge people unfairly.as far as you trying so many times to reach me I find that hard to belive you didn't have a hard time reaching me to send me that lousy 128.00 did you.im sure that im not the only one having this problem with your company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]; [redacted]

In response to this rebuttal, we spoke to [redacted] on 4/**/2014. We reminded [redacted] that he signed up for a variable rate with no guarantee of savings. As a courtesy we offered to re-review his account for a courtesy credit in addition to the credit of $110.21 he received on 2/**/2014. Upon review, we issued [redacted] a courtesy credit in the amount of $358.34 towards his gas account for the billing cycles of 1/*/2014-3/*/2014, which will be sent in the form of a check. This will give him a total courtesy credit of $468.55 for his gas account. [redacted] was satisfied, thanked us and the call was ended.

Contrary to what [redacted] states in his complaint, [redacted] was sent a welcome packet with all the terms and conditions regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. Additionally, PALMco does not take advantage of its customers, and we do not price gouge. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com would like any further information

Thank you.

I just want people to know what they are signing up for with this provider. For the first 2 months your rate is fixed for what you agree to. For the months there after their rate will more than likely be higher than that because electricity is inevitably going up. It is important to understand that after the first two months you must check with your electrical service to see where their rate is at because often times it is lower than what you are paying!
Secondly the supplier does not have access to the rate they are charging you for the month of, only AFTER that billing period is over. So you can find out that you are being charged twice as much their original fixed rate before they can tell you. That part is still confusing to me and I will not be sticking around with this company because of their unclear explinations of this in the beginning.
Finally I did talk to a supervisor who gave me 25 off my bill and an extra 25$ gift card to restaurants.com. That is not policy they only did it because I was not satisfied with the results of their explination. And though this does not make up for their confusing policies, I will not be reporting them because I believe they are within their legal rights. However I don't think their policies are ethical and would not recommend staying with them after your 2 months is up. Also, remember to cancel before the second month because it takes a month for your services to be switched back over.