Parker and Sons

This happened on Nov 22. I specifically called them for a second opinion. It would cost $79.00 for service call! As per their commercial they send "no ordinary Joe"! When he arrived, he informed me that they do not give second opinion on what I was needing. Charge me the $79.00 and went on his way. This took less than 10 minutes! Again, as per their commercial I should have had him help me prepare dinner or give me music lessons, or better yet, they could have just send "'Melvin"! 😂😁💕

Eddie was very knowledgeable and professional. He went above and beyond answering all of our questions about installing a new a/c unit...He spent all the time we needed for all the things we needed to know. We are deciding on when we will put in a new unit and will definitely be calling Parker and Sons. Thank you, Eddie you really were a pleasure, to work with. The Hebert's

Parker & Sons are 100% scam artists their tech's are paid on commission..They told me my NEW A/C unit needed $1,900 in repairs to get it working again then a honest company came out & it was only a $50 part to fix... DO NOT USE PARKER & SONS !

1. I am not an A/C professional.
2. Parker & Sons supposedly has the best reviews in the Phoenix area.
3. I cannot speak for “Every” technician working for Parker & Sons, or for anyone else’s experience. Only my own.
4. Technician arrived according to schedule.
5. Technician took pictures of the ice-covered internals of our A/C.
6. Technician “Took Pictures” of the outside of our return vent… without opening it.
7. Technician informed us that:
a. We had a leak in our system.
b. Because of the icing over, he could not attach his gaugers to our system, but that the problem was definitely a leak.
c. Tracing down the leak, and repairing it was about ¾ of the cost of a new system. (Since our system was over 10 years old, he could not, in good conscience, advise us to take that option.)
d. The cost of a “decent” replacement, with modifications, would be about $14,000, and the cost of the best system would be over $20,000.
e. Financing was available.
8. I asked the tech to submit all the details of his recommended “Options”, which he did.
9. I was asked for reviews.
10. Since I am not in the habit of throwing out thousands of dollars, let alone 10’s of thousands, I decided to do some research as to reasons for why A/C units ice over and stop cooling houses. Here is what I found:
a. The #1 reason A/C units have this problem: Residents forgot to check and replace their A/C/ filter.
b. #2 reason: A/C refrigerant leak.
c. #3 reason: Problem with the fan motor
11. Since, by far, the #1 reason is failure to replace the A/C filter, I asked my wife when the A/C filter was changed last. Answer: “We need to change that?” Since I hadn’t bothered to check it in 5 months, and we have 4 cats and are doing construction, AND SINCE THE A/C TECH DIDN’T CHECK IT, he only took a picture of the outside, I decided to open it up and take a look.
a. We have a steel framed filter. If it wasn’t steel, it would have been sucked into the opening a long time ago. A whole cats worth of dust, hair, … fell off the outside of the filter (Large kitten, small cat… I’m not kidding.) And that’s not what was packing the inside of that filter element.
b. I removed the filter and picked up some “El Cheapo”, greatest air flow, littlest restriction, air filters. The result: While the previous lowest house temp was over 90 degrees with the A/C running constant, we were down in the 70’s within 3 hours and got it down to the low 70’s in 6 hours. (We probably could have gotten the house temp down in the 60’s if we wanted to do so.)
c. The solution: Less than a $2, not a $20,000, filter.
12. Conclusion: Either the tech got his A/C certificate out of a Cracker Jack box and didn’t know the first thing about A/C, or he just wanted to make his commission on a $20,000 + A/C unit replacement. Why do I say this?
a. No gauges were used to verify anything.
b. There was no inspection of the A/C filter at all, nor was there any testing as to the air flow or cooling difference without the filter in place. (Again, #1 reason for the problem.)
c. After watching some YouTube videos, I discovered:
i. In more than 50% of the cases, a visual inspection of the parts of the A/C can locate oil associated with a leak, and feeling for oil deposits can verify the location to a large extent.
ii. Spraying a soap solution on the most common areas for leaks usually results in confirmation.
iii. In the case where the above fails, Evacuating the system and pressurizing with nitrogen often results in the ability to locate the leak audibly confirmed with the ability to fell the leak.
iv. In the instances where this fails, dye can be injected and the system examined after about 1 month has elapsed. This, almost always, locates the leak(s).
v. Total cost for the above, “IF THE PROBLEM ISN’T THE FILTER, AND THE GAUGE TESTING VERIFIES THE LEAK.” INCLUDING THE REPAIR, usually less than $1000.
d. My conclusion: Unless the price is less than $1000, DO YOUR HOMEWORK. Search google putting in all the details of the problem found looking for details as to how to locate the problem, and the reasons behind it, along with how to locate exactly what that problem is. Why? Because there are always people with no integrity who want to steal tens of thousands of dollars from you by doing unnecessary work when a less than $2 solution would fix the problem, “If they had integrity and were willing to do their job correctly.”.
13. Can I say that all “Parker & Son’s” techs would have done this? No. Can I state that every other company out there doesn’t have technicians willing to cut corners and ignore possible cheap solutions to replace your entire system for $20,000? No. Could be all companies have techs that do this, so even getting a second opinion might result in the same result. ERGO: Do your own homework. I spent a whole hour doing research. I saved over $20,000. That’s a profit I got to keep of over $20,000 an hour. Anybody else making that kind of money, for an hour’s worth of research?

Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. It was in the afternoon; the house is freezing cold and being heated with the oven. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? I said "no, I just need a repairman"... and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. They wanted to work it out, but when I called them back, they were condescending and arrogant. and ultimately told me I would need to wait two weeks!

On June 18th, 2022, we called to have our sink in one of our bathrooms unstopped, the technician tried to get it unstopped but wanted me to sign a waiver that they would not be responsible for the pipe if it burst. I said I could not do that, so they said they would refund us our $344.00 dollars. We are still waiting on our refund in which I have called three times to get the run around about when we would receive our refund. But they advertise they are not the average Joe... WOW! Our next step is to get help from The Arizona Attorney General's Office. This is so unprofessional and horrible customer service. You cannot speak with the billing department at all...

We have used Parker and Sons three times within a year for various problems. They installed a new HVAC unit on our roof, installed a R/O unit in our kitchen and fixed a plumbing problem inside our wall. Previously, have used other companies and were not satisfied. Parker and Sons sends someone quickly and they are always knowledgeable, friendly and reasonably priced. They always let us know in advance what the project will cost. We would not use anyone but them!

I called to have a kitchen sink faucet installed and they were glad to make an appointment. However, they would NOT give me an estimate, they would NOT give me a generic pricing for such a small task, they would NOT respect my time. All they wanted to do was to be invited into my home so they could give me a "song and dance" about why, how, quality and blah blah blah... my time is far to valuable to be scammed by this company. I was willing to give them a chance based on what I had about the company, but I am glad that I did NOT have them out to my home. Anyone with that much to hide is not going to charge a fair market price for this very basic task.

Good morning, We have contacted the customer and have agreed to his request of a refund Once this is complete, we will notify the Revdex.com Sincerely, [redacted] Director of Operations

Upon receiving Complaint #***, we conducted an internal investigation to determine all of the facts surrounding this issue. We determined that the technician on site provided the customer with information that was unrelated to their particular extended warranty requirements
and protocol The information given to Mr*** was factual information, just not for Mr*** extended warranty company Unfortunately, this miss-quote and the events that occurred subsequently led to Mr*** dissatisfaction and concerns of being duped. I spoke with Mr*** regarding what had happened and apologized for the mishap. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr*** accepted At the end of our phone conversation, Mr. *** told me that while he was upset that the situation occurred, he was glad that I contacted him and that he was satisfied with the resolution. *** ***, Vice President HVAC Service***
***, Vice President, HVAC Service

Good morning,
We have contacted the customer and have agreed to his request of a refund.
Once this is complete, we will notify the Revdex.com.
Sincerely,
[redacted]
Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have invited two HVAC contractors to survey the our residence and have received bids to replace the Day and Night system Parker & Sons Inc. installed earlier this month. It has been reported to me by both contractors that there was no apparent damage to the roof, paint or stucco. However,both contractors reported that it is impossible to access any damage to the original condensation drain pan line due to the fact that your installation people mounted the system on top of the pipe with only two inches of clearance between the end of the pipe and the bottom of the AC unit. Both contractors reported that there did not appear to be damage to the pipe above the roof and there was enough of the pipe above the roof to facilitate attachment to a new unit. The only unknown is whether the elbow below the roof has been damaged.  Removing the AC only to check the pipe and then negotiating a fair settlement with you is not a viable option.
My wife and I will accept a refund check in the amount $6347.27 at this time if you will agree to pay for any damage that is discovered after the existing unit is removed and replaced. Honesty,I don't think there has been any damage done, but until the pipe is pressure tested I can't be sure. If you can agree to these terms, we will consider the matter closed.
 
Regards,
[redacted]

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11604406, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Louis E, from Parker and Sons, swung by to provide us with a free inspection of our water softening system. I fully expected, as is usually the case, for the inspection to reveal problems or a recommendation for a new system. My expectation was not based on any particular problem that we were having with our system. To my delight Louis was completely professional, helpful and patient in explaining things to us. As a result, I have called Parker and Sons to get a quote for other work. I hope that our future experience with Parker and Sons will be as outstanding as it was with Louis!

At Parker and Sons, we strive to maintain the highest degree of customer satisfaction.  In those instances where we fall short, as in this case, we work...

hard to correct our faults and to exceed the expectations of our valued customers.  Our supervisor, Randy C[redacted] called Ms. [redacted] this morning (Monday, August 1, 2016) to first, confirm that her father had cooling in his home and to follow up on the issues they recently experienced.  After reading the complaint, we knew that keeping the home comfortable was vital to his comfort and safety.  She advised Randy that while no one was at the residence presently, she would confirm that the home did have cooling.  Randy gave Ms. [redacted] his direct phone line in the event she needs assistance in the future.  They then discussed the issues and delays that she and her father experienced while scheduling a service call.  We sincerely regret that we were unable to get there sooner, especially now in light of her father’s circumstances.
In resolution of this complaint, and to further demonstrate that we deeply regret having fallen short of meeting their expectations, we offered to reimburse them for the labor portion of the coil repair and for the cost of the refrigerant she had purchased previously.  The total amount of the reimbursement is $1,419.39.  Additionally, we notated the account in such a way that they will receive top priority service in the future should the need arise as her father’s safety and health warrant such priority service. 
We believe that our offer was well received and should satisfactorily resolve this complaint.
 
Chuck D[redacted]
Vice President, HVAC Service

Parker & Sons installed a water softener and did an excellent job. Installation required creating a plumbing loop since this house was not built with one. All works was done neatly and in a timely fashion. Installers were on time and very professional.

Steve B and Jason H was professional, friendly, on time and it was wonderful experience. He was very knowledgeable of the situation and the product they were installing. I felt very comfortable with there presence in my home and total confidence the job was being done correctly (No Melvins!!)

At Parker and Sons, we strive to maintain the highest degree of customer satisfaction.  In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers.  We called Ms. F[redacted] yesterday (Monday,...

July 25, 2016) to first, confirm that she had cooling in her home.  We knew that this was vital to her comfort and safety.  She confirmed that she indeed did have cooling.  We then discussed the issues that she had had previously with her AC system which was purchased from Parker and Sons in June 2012.  Our records indicate that on separate occasions, a noise issue was resolved; a faulty run capacitor was replaced; the compressor was found shorted to ground and was replaced; a faulty contactor was replaced at no charge; and lastly, on July 23, 2016, our technician tightened lugs in the electrical panel (unrelated to the AC system).In resolution to our customer's issues related to the performance of her AC system and to further demonstrate that we deeply regret having fallen short of meeting her expectations, we offered to reimburse her for the repairs she has paid for along with the cost of the additional warranty that she purchased.  The total amount of the reimbursement is $1,202.15.  Additionally, we notated her account in such a way that she will receive top priority service in the future should the need arise as her safety and health warrant such priority service. 
We believe that our offer was well received and should satisfactorily resolve this complaint.
 
Chuck D[redacted]
Vice President, HVAC Service

The technician was very professional and took the time to explain what he was doing as he serviced my RO system and checked my water softener.