Parker and Sons

Brandon came to the house today on a follow up visit. He discussed various ways to remedy the problem, answered all my questions, and was very polite and respectful. This is the second time I have used Parker and Sons and will continue to do so in the future.

Aaron B. with Parker & Sons installed a water softener for us. Aaron arrived right on time, had all the parts and equipment he needed for the job, and was very professional. I would not hesitate to recommend Aaron.

On time, work was completed. Great job

Parker and Sons provided excellent service. Mike was timely and informative. Would not hesitate to call again.

Mike L the serviceman was great! On a hot hot day in Mesa AZ he climbed up in attic area and fixed our AC. Very nice, explained everything and made sure it was all OK before he left. Good guy.

Michael at Parker and sons was so helpful. He went over and explained things so patiently. I feel like Parker and sons is the only truly reliable contractor out there a company I can depend on especially on Friday late afternoon before a holiday weekend. Thank you. [redacted]

WE called

parker and sons to come to our home to check for water on the floor. They sent Shane out and he was great. He fixed the problem in a few minutes and cleaned up after his self. He took the time to make sure we were happy and that all our questions were answered.

D.[redacted] from Parker and sons came to our home to change the water filters. He was knowledgeable cleaned up the area after he was done and was very nice

Peetah O[redacted] came to my home for a second half of a service agreement. He was very professional and was happy to take care of an additional concern on my air conditioning. He replaced batteries on the thermostat and just in general made me feel like he was on point with his over all servicing of the a/c inside and out.

Bill F. came to drain hot water heater and check water valves. He also checked RO system and changed a shower head per request during his visit. He was very professional and friendly. Explained what he was doing and looking for when he was checking items. I was so glad he took a few minutes to change my shower head that I had not been able to change. He was awesome and I will definitely ask for him in the future for any plumbing issues.

My hot water heater went out on a Sunday Mother's Day. It was leaking so I called and Josh came out right away and took it out to stop the leak It was old so I needed a replacement which took a bit of time to get I needed some wiring fixed which Nick was so kind to do. I have nothing but high praise for both men and the jobs they did. Thank you Josh and Nick.
Be Well
Carol R[redacted]

After reviewing the customers account, I found the reason a refund was not due was because she had used both visits, one on 6/13/13 and the other on 4/5/14. I spoke to the customers daughter in law, [redacted], on 11/13/14 and explain the circumstances to her and why...

there wasn't a refund due. She understood and agreed that there may have been some misunderstanding. I agreed to refund the requested $69 to satisfy the customer. [redacted]

Good morning,After reviewing [redacted] concern, I reached out and offered to extend a 1 year plan for her new home at no charge, at which time she declined, but will call us back if she changes her mind. Thank you,[redacted]

To Whom it May Concern:We met with the homeowner on Thursday, December 19th and we have agreed to a settlement to resolve her concern/complaint.  She has agreed to rescind her formal concern.Thank you.[redacted]Director of Service Operations

On Sept. 10, 2016 [redacted] called us for a leak issue

causing the ceiling to collapse in the kitchen area. Our technician responded

at approx. 7:00 pm the same day and determined a plastic water pipe was leaking

in the attic. Our plumber quoted the customer a price out of our pricing guide

of...

$700.00 before starting any work. The customer signed the approval to

proceed with the repairs per our quote of $700.00. Our plumber is a senior

technician with over 20 years of experience and he carries the manufacturer

tool to do the repair on his truck allowing him to do the repair much more

efficient than the industry standard time. We did confirm that the repair that

was made is still in good working condition. I order to promptly resolve this pricing compliant with the

customer, Parker and Sons refunded $425.00 to  Jewel Souza and submitted the itemized

breakdown that was requested in the original concern call. The customer has

indicated that they are satisfied with our effort to resolve this pricing

concern.  We are confident the refund has

shown good faith that Parker and Sons will stand behind our workmanship and

that all warranties will be honored per the contract. If you have any

additional questions please let us know.

He took the time to show me what was going on and explained everything to me. I was informed of cost/issue before the work was done.

What a great experience!

Excellent personable experience

Taylor W[redacted] installed the reverse osmosis system in my home and did an amazing job. In less than an hour, he put in the faucet, filters, and tank; hooked up the system to my refrigerator and cleaned up his work. I was very impressed with the quality of his work, his attention to detail, and cheerful demeanor. Even my granite countertop didn't present him with a challenge. I would definitely recommend Taylor and his company.

Michael A[redacted] was the consummate technician working for Parker and Son's, Inc.

He arrived when he said he would and went the extra mile to tailor the system to

meet our circumstances.

I was very impressed with Aaron! He was courteous, professional and explained everything to me with my water softener installation. He even helped me move some heavy items in my garage out of the way so he could install.