Parker and Sons

Excellent customer service and work. Not the cheapest around but sometimes you do get what you pay for.

Review: I purchased a home and knew the AC unit was only a few years old, and the owner purchased an extended warranty. Parker & Sons was the company the AC unit was purchased through, along with the extended warranty. The unit has a warranty to begin with, but this was monies paid extra to make sure if there were any problems it will be taken care of. The extended warranty was purchased through Parker & Sons, but they were not the company who warranted it. In July, the hottest part of the summer in Phoenix, my AC went out. I called the warranty company and they gave me Parker & Sons phone number to have them come out. I called Parker & Sons and they came out on 7/20 to inspect the unit. I was on the roof with the man and he showed me there was a leak and several other problems. I let him know we have the extended warranty and the warranty company said it covers most problems. I told him that we have not transferred it into our name since purchasing the home, however. He made a phone call to someone, I assumed it was the warranty company, and told me that under rules of the agreement we were to transfer the warranty within 30 days of purchase into our name. And also, we were to have yearly maintenance done. I told him that we had yearly maintenance done and that we purchased the home about a year ago. He told me these were the terms and also that we needed to wait 30 days from transferring the warranty over to our name before we can have work done. I was EXTREMELY disappointed as it was the hottest week of the year. He then wrote me up a bill to fix everything which was thousands of dollars. I asked him if we can put freon (whatever it is they put in the AC units to blow cold air I could be wrong on what it was) in until I can clear everything up. This way it will not be 130 degrees in my house. He agreed to put some in and it blew cold air. He then charged me $261.90 for 2 lbs. It was an easy decision based off what he had told me and I could not stand to be in a hot house any longer so I could have a little time to figure out what I was going to do. The cost he gave me to repair the unit was almost as much as it would cost to buy a new one.

The next day, 7/21, I called the warranty company to talk to them and figure out why they would not cover the problems. In my head, the warranty was purchased, I did what I was supposed to do and have yearly maintenance, but they are going to let a little technicality of not changing the name hold us back from getting the repairs taken care of??? It didnt make sense. When I called the warranty company they told me that there is no time frame I needed to get the name changed from the purchase of the home, and they suggested doing so right away. I got that changed with NO problems, in the meantime we got someone out from another company and got everything fixed on it at no charge. That freon that I paid for, should never have been charged to me. The warranty company covers all of it. I didnt pay a dime. They also told me they had not got any phone calls from any companies recently to get an authorization number for repair. Parker & Sons didnt even call them to see if I was covered on anything. They just wanted more money.....PLAIN AND SIMPLE!

The reason I am putting this complaint in, MAINLY, is because I keep seeing those commercials from Parker & Sons stating dont hire a "Melvin" and bla bla bla we are awesome and great and bla bla bla. They make me sick. THEY are actually the Melvins. They claim to be rated high by the [redacted] but they shouldnt be. If they continue to be rated high by the [redacted], then when I see other companies rated high by the [redacted] I will wonder if that company is just another Parker & Sons and nobody puts in the time for a complaint. Companies like this who have criminals intentionally trying to get money from people working for them should not be in business, let alone have the approval from the [redacted].Desired Settlement: You do not deserve a penny from me. Also, you need to stand by your products. You installed it, its not an old unit, stand by your work. Also, stop airing commercials telling people to not hire a Melvin, because that is contradictory. You ARE the Melvin. And for the [redacted], please do not let them use your stamp of approval anymore. I am not the first, or last they are going to dupe.

Business

Response:

Upon receiving Complaint #[redacted], we conducted an internal investigation to determine all of the facts surrounding this issue. We determined that the technician on site provided the customer with information that was unrelated to their particular extended warranty requirements and protocol. The information given to Mr. [redacted] was factual information, just not for Mr. [redacted] extended warranty company. Unfortunately, this miss-quote and the events that occurred subsequently led to Mr. [redacted] dissatisfaction and concerns of being duped. I spoke with Mr. [redacted] regarding what had happened and apologized for the mishap. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. At the end of our phone conversation, Mr. [redacted] told me that while he was upset that the situation occurred, he was glad that I contacted him and that he was satisfied with the resolution. [redacted], Vice President HVAC Service[redacted], Vice President, HVAC Service

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Parker and Sons have always treated us very well. They always arrive when scheduled and never try to sell us anything we don't need. We highly recommend them

[redacted] did a comprehensive inspection(about an hour,I did not get on the roof with him so I have to trust his written report) he did not just say," your a/c is 10 years old and need a new one." He detailed what listen for getting worse, fan bearings, larger air return hole in ceiling, unit is too large for size of house! Good advice to keep in mind in near future. We have had Parker & Sons for A/C, plumbing, and drywall repair for a few years and always been completely satisfied with their work. [redacted]

Mike J. of Parker and Sons came to my townhouse to conduct a free inspection of my air conditioning unit on August 25, 2015. He arrived on time and introduced himself to us. Mike was professional in every sense of the word. He was friendly, personable and courteous, even put slippers over his shoes before he came in the unit! He conducted the inspection and then gave us a detailed report of the condition of my AC unit. He made several suggestions regarding our unit and suggested that we might consider a maintenance agreement noting the age of our AC unit. Mike gets 5 stars from us today!

We would recommend Mike and Parker and Sons as the people to call when you need anything related to your AC unit.

Service was quick and professional. The scheduler gave reasonable time to get service. Keith R called and told me he would be there in 30 minutes. He evaluated the problem, advised me of cost to repair, and repaired and tested unit in a timely manner.

I am very pleased with overall experience. I have used Parker and sons before and I will use them again. I will recommend them to others as well.

All services and service technicians are professional and do professional work. Excellent customer service.

I was very pleased with the quick and thorough service that I received from Parker and Sons. The individual that came to the house was polite and quickly went to work, without leaving any mess.

We have been using Parker and Sons for 2 years and they continue to impress us. Their technicians are very professional, prompt and friendly. They dont try to push services or "sell" products. I highly recommend them and we are very happy with their business.

I recently had my before summer a/c tune up. I had an excellent experience with the A/C technician, Ricky O. Once he arrived at my house he offered for me to watch him work. I wanted to learn more about my unit so I agreed to that. He was very thourghou and knowledgeable. I would most definitely do business with Parker and Sons again.

Very satisfied with Parker and Sons. We have used their service for many years and no complaints.

Parker and Sons gave me a ridiculous price to replace a pump and when I asked for a breakdown of the parts and the labor charges (similar to an auto repair. Parts, my costs, labor hours, labor charge), I was given a only the total parts charge and labor charge and was told they will not divulge costs. I don't want their costs. I want MY costs broken down. Was quoted 2 hours for one man to repair over the phone and was charged $683 in labor. I was charged $834 for a pump that was quoted as $395 at a plumbing supply store. Unfortunately, I was out of town and due to the immediate nature of fixing a plumbing problem, I had to accept the charge and worry about disputing it later. It's evident Parker and Sons is avoiding giving me specifics of what I was charged. Unfortunate, as you hope to find a friend in the industry when you need it, but usually open the door to this type of treatment.

We just had our furnace and A/C system inspected by Bill from Parker and Sons. As usual they did what they needed to do quickly and quietly. They replaced our A/C and furnace earlier this year and we were very pleasantly surprised at how much lower our electric bill was. Parker and Sons and their employees are a pleasure to deal with.

Great orgsnization!! They perform to expectstions, sre professionsl and ALWSYS polite. They have gone the extra mile to solve some of the oroblems we gave had. An example of thus I s the warer doftener--had to be replaced and unfortunstely the desired parts were not available before I left town for a short period of time. They replaced the complete unit in revord time. Great people, great service and a great organization!

We have been using Parker and Sons since we moved here 12 years ago and have always been very satisfied. We have put in new air conditioning, some plumbing, carbon monoxide detectors, smoke detectors. We especially appreciate the free inspections on a regular basis.

Parker and Sons serviced my AC unit and did a wonderful job. They didn't try to force me to buy things I didn't need and actually saved me money. A very pleasant experience.

Brandon B/HVAC Service Tech serviced my a/c unit. He was professional, friendly, and explained everything to me. He is a great asset to Parker and Sons.

Excellent! Had both A/C and plumbing checked out the same day and both men were totally professional, thorough in their respective duties. I can highly recommend Parker & Sons to anyone in need of either A/C or plumbing needs.

Our 16 year old air conditioner went out on Sat around 2pm. Called Parker & Sons and they dispatched a tech within 2 hours. He concluded that the unit was not repairable. Set us up with a Comfort Consultant on Sunday. Made the choice on new unit and it was installed on Wednesday. Installers were great and had it installed in about 5 hours. Very pleased with their professionalism. Have been with Parker & Sons for almost 20 years.. Great job & service.

Excellent service from the company and tech and it is much appreciated by us.
Clean, neat and a good worker. Also, a good listener and was patient plus efficient. We have told others about the company and tech's we have had and so far no problems. Well, one but they as a company took care of it immediately. And for us it's nice to have someone you can talk to and advises us if needed and trusting. Certainly nice these days in this crazy world