Parker and Sons

I have used Parker and Sons before they are fair professional an honest. Outstanding people Quality service.

They are easy to work with and were on time, friendly, and professional.

We had a great experience with Parker & Sons. [redacted] who came to repair our unit gave us several options, so instead of repairing our HVAC that seem doomed to fail again in the future, we decided to replace it. They kept the unit going until it could be replaced. Charlie Coates sat with us giving us options for the new unit and once we made the decision, it was replaced the following day. They kept us comfortable and their knowledge and service were exceptional. I would recommend Parker & Sons to anyone needing service. We have also used them for some plumbing repairs and a new water softener, and they were great with that too.

Dan M[redacted] was my plumber. After disguising my problem he gave me all kinds of options rather than saying; this is the way I'm going to do it. Wish I liked. Original he was going to cut a rectangle box in drywall to get to value...which was going to add another $220.00 to the job. But after his review he decided to try to fixed the value from the bathtub value opening. He was successful & therefore saved me $220.00 for drywall repair. Then he looked at another different water leak problem I have...he spent about 30 min. looking at that...but he didn't charge extra for doing this.

I have been working with Parker & Sons for about 5-6 years now. They installed my new air conditioner and have performed a few plumbing jobs for me as well. I have had the pleasure of working with Ben (plumber) on 2 occasions, and he has been extremely professional, friendly and knowledgeable. I would recommend this company for any of your needs.

[redacted].

Doing business with Parker and Son's is always a good experience. Recently one of our air conditioning units quit working. We called Parker and Sons at 7:30 am and they had a technician at our house by 9:00am who diagnosed the problem and had the unit up and running very quickly. Our unit was still under warranty so we only had to pay the deductable.

We've been doing business with Parker and Son's for many years and have always been a satisfied customer. They are dependable and trustworthy!

Brett R. was excellent. He is very knowledgeable, and very professional. He answered all my many questions and this helped me choose the right AC system for my house. I highly recommend Brett.

Brendan B[redacted] was here today to maintain my heating and cooling system. He was polite and professional and did a good job in a reasonable amount of time. Parker and Sons has become my "go-to" company for just about everything!

The service guy Matt arrived early and was able to fix the plumbing issue in my mom's house. He did a great job and was totally professional. I definitely would recommend Parker and Sons!

Steve S. was on time, polite, clean, knew his business and explained everything to me in language I could understand.
I have had Parker and Sons for many years and have always been pleased with their service.

Bert M. was the best tech I had from them

My AC recently started blowing hot air and called them to come check out the AC unit. Then when they came out, it took them 15 minutes to say the AC unit is so broken that I would need a new unit that would cost over 7K. The repairs they "recommend" would cost over 3.5K and the repair man kept trying to sell me a new unit saying that even after the 3.5K repair, they can't guarantee it will fix the problem. I then called another company to come investigate. They said that Parker and Sons did not even open the cover on the AC unit, the originally seal was still on the AC. The other company ended up fixing the AC for only $500!!!!! Don't trust anything that these repair man says, they only want to sell you a new unit and instead of trying to fix it, and if they do fix it, they simply just replace every single part. If I needed to replace every part on the AC unit, I can do this myself as I don't need to diagnose the problem!

Review: parker and sons came to my home to repair the a/c I asked at that time what would it cost to replace the a/c unit on my home due to the fact that it is over 10 years old, this was last year around the month of april, as of today I have not received a estimate to replace the a/c in the home, I do not want to continue to pay for the maintenance agreement on this old a/c unit, the problem is that I continue to get phone calls from parker and sons as a reminder that they want to do the check-up and maintenance on the old a/c unit, and I get phone calls asking for my new credit card number so they can receive payment for the maintenance agreement as of last week I refuse to give my new account # to parker and sons, I have asked 2 times in this year to give me a estimate to replace the a/c unit but I have not received a phone call to schedule a appointment, but parker and sons wants my credit card information.

question # 1 please explain why parker and sons will not estimate to replace the a/c on my home?

question # 2 please explain why parker and sons call me for my credit card information but will not relay the information to the proper department that will give me a estimate on replacing the a/c unit?

question # 3 is the maintenance agreement a scam? does parker and sons make more money repairing the old a/c units rather than installing a new unit when someone askes for a estimate?Desired Settlement: please answer my questions and if parker and sons can not answer or does not want to answer please do not contact me again

a phone call with the estimate please

Business

Response:

I apologize for the delay in response back to the Revdex.com. I’m not quite sure why no one responded directly to the Revdex.com.

Per our discussion with Mr. [redacted], he has instructed us to NEVER call him again and if we did he would immediately call the Police.

To appease Mr. [redacted], we refunded him $113.25. Unfortunately, Mr. [redacted] sent our refund check back to us as he didn’t ask for a refund.

At this point we are still unclear as to what it is Mr. [redacted] would like from Parker and Sons. We have placed Mr. [redacted] on our Do Not Call / Service list.

Thank You.

Director of Service Operations

Click here to join our Email Newsletter!

Review: I have used Parker for several years for AC maintenance. It seems that within a couple of years after I got a maintenance agreement and became a "preferred" customer, service started going downhill. It was almost like they knew they "had me", so they could slack off. For example, the last two times I called for service in December 2012 and this past Saturday, June 15, 2013, I had to wait many hours for service, even though I was a preferred customer. In the past, I was told that a technician would be to me as soon as they completed work for the current customer. When I questioned the long wait, I was told both times that they have lots of preferred customers and I had to wait my turn. Friday night, I called at 11 PM to get in the queue for Saturday and no one arrived until about 5 PM Saturday. The time before I called early in the morning and waited all day for service. My second complaint is with what happened to me during the last week. A technician came Monday June 10th to do a routine maintenance visit. He would not go in the attic - said it was blocked, when it clearly was not. The items in the area were in the same place they have been for the last couple of years - my impression was that he just did not want to do it. So, I did not get the complete service I paid for as a result of my maintenance agreement. Then, I called someone out for a problem on June 15th - and waited all day. When he showed, up, he said my compressor was failing and could be replaced for $900, but he suggested a new AC, since my unit was 11 years old. He said a new unit would cost $6-7,000. I questioned this, since the compressor was replaced about four years ago and I had, what Parker and other have told me, is a top-of-the-line unit. So, I told him I was not doing anything that day. I asked for references from friends and called out another company who was recommended no less that six times. He said the compressor tested very strong and even showed me the gauge on his tester. He checked out the unit and said all I needed was a fan motor, which he replaced right then. I also have done some research to become convinced that I was sold a start assist kit for no reason. These kits are necessary when the breaker is tripped and this has never occurred in the 11 years I have lived in the house. The "new company" also said I had an excellent unit that should last 15-20 years. I feel Parker was either deceptive in trying to sell me something I did not need or have such inexperienced technicians that they don't know how to accurately diagnosis a problem. Could they be receiving a commission for "selling" a new unit? I don't know, but it is suspicious, since such a small fix was all that was needed. Between this experience and the fact that I cannot receive quick service when I need it has convinced me this is not a company that can be trusted and they are not deserving of our confidence.Desired Settlement: I have paid Parker about $3,000 over the past year for repairs. Now that I realize they tried to sell me a new unit I do not need, were dishonest about the need to replace the compressor and installed a start assist kit that appears was not necessary, I am doubting every repair they have made. I feel they owe me a refund of the maintenance contract for this past year, since I did not get full service this time and certainly will not be using them again. I would like a refund of the repair I had done on June 10 as well as the cost of the start assist kit and related labor, since I have no confidence this was needed either. Finally, I would like at least half of the money I have paid for all other repairs since June 1, 2012 refunded, since I have no reason to feel those repairs were necessary.

Business

Response:

To Whom it Concerns:

I spoke with Ms. Nancy Brown this afternoon in response to the complaint she filed ([redacted]). We agreed that the following will satisfactorily resolve the complaint in full:

1. Parker and Sons will send a technician to her home to conduct a complementary, complete inspection. The technician will convey the findings, providing her with a complete list of any items found in need of repair/replacement. The technician will prioritize the findings as high, moderate, or low importance relative to urgency to act on the findings.

2. Ms. Brown agreed to accept a reimbursement in the amount of $1,100.00 in good faith to resolve the complaint.

I am sending my response in this email as I am unable to respond through the website at this time. Please respond to this email so that I will know that my response to the complaint was received by your office.

Sincerely,

Vice President HVAC Service

Office [redacted]

Cell [redacted]

New A/C unit placed December of 2012 no issues. Need just a regular tune up, technician very professional and was on time. I have had a good experience so far.

I was so upset - my A/C just quit working around 6:30 on a Thurs evening - I called Parker and Sons not knowing when to expect help or what I was going to do without air in August in Phoenix, could not believe when they said someone would be over within the hour - [redacted] showed up in 20-30 minutes and quickly found what was wrong, he needed to blow out the drain, he did this and had my air up and running in under 2 hours - my last major experience with Parker and Sons was about 3 years ago when my air went out on Saturday of a Labor Day weekend - they were the only company to respond to my frantic calls that morning, ended up having a new unit installed, they worked all weekend - my new unit was working by the time I got return calls from 2 other companies that I had called - thank you Parker and Sons, you have my business for any of your services!!!

We have had a continuing service agreement with Parker & Sons for several years. It was the visit this month that showed us we needed to replace our HVAC unit. The salesman was courteous, knowledgeable, and cooperative. The installation team was fantastic. They were very conscious of keeping things clean and causing minimal disruption. Their work was the highest quality. I recommend Parker * Sons to anyone. Both maintenance and new installation is terrific. Our maintenance tech is also a terrific, honest, courteous, and knowledgable person. Thank you Parker & sons and the crew members we have had the good fortune to interface with.

I am very pleased with Parker and Sons. I appreciate them checking my unit not once but twice a year. I trust that they are doing a good job. My unit is 13 years old and not once did

they try and talk me into a new unit. It runs like a charm.

I have never been dissatisfied with Parker and Sons. The servicemen that come are always courteous and friendly. They clean up after they are done. And, they are always willing to answer my questions and to offer suggestions. The office personnel have also been very helpful and friendly. They are not pushy and have been able to get me scheduled very quickly with no extra charges. Everyone in my family knows I choose Parker and Sons for all my heating/air conditioning and plumbing needs.

Parker and Son have always provided timely and expert service. They have fair prices and we would recommend them to any one in need of their services.