Parker and Sons

Our 16 year old air conditioner went out on Sat around 2pm. Called Parker & Sons and they dispatched a tech within 2 hours. He concluded that the unit was not repairable. Set us up with a Comfort Consultant on Sunday. Made the choice on new unit and it was installed on Wednesday. Installers were great and had it installed in about 5 hours. Very pleased with their professionalism. Have been with Parker & Sons for almost 20 years.. Great job & service.

Brandon B/HVAC Service Tech serviced my a/c unit. He was professional, friendly, and explained everything to me. He is a great asset to Parker and Sons.

I recently had my before summer a/c tune up. I had an excellent experience with the A/C technician, Ricky O. Once he arrived at my house he offered for me to watch him work. I wanted to learn more about my unit so I agreed to that. He was very thourghou and knowledgeable. I would most definitely do business with Parker and Sons again.

All services and service technicians are professional and do professional work. Excellent customer service.

Dennis A[redacted] was a great, informative plumber who gave me great advice.

Excellent service from the company and tech and it is much appreciated by us.
Clean, neat and a good worker. Also, a good listener and was patient plus efficient. We have told others about the company and tech's we have had and so far no problems. Well, one but they as a company took care of it immediately. And for us it's nice to have someone you can talk to and advises us if needed and trusting. Certainly nice these days in this crazy world

Parker and Sons gave me a ridiculous price to replace a pump and when I asked for a breakdown of the parts and the labor charges (similar to an auto repair. Parts, my costs, labor hours, labor charge), I was given a only the total parts charge and labor charge and was told they will not divulge costs. I don't want their costs. I want MY costs broken down. Was quoted 2 hours for one man to repair over the phone and was charged $683 in labor. I was charged $834 for a pump that was quoted as $395 at a plumbing supply store. Unfortunately, I was out of town and due to the immediate nature of fixing a plumbing problem, I had to accept the charge and worry about disputing it later. It's evident Parker and Sons is avoiding giving me specifics of what I was charged. Unfortunate, as you hope to find a friend in the industry when you need it, but usually open the door to this type of treatment.

Review: called parker and sons thursday july 16 early evening. our a/c had gone out and we knew we needed a condenser fan motor. told dispatch I did not need a/c 'service', just a condenser. young tech shows up, happy he didn't have to troubleshoot the problem. he asked how we knew it was the condenser fan motor..so we showed him. we already had the fan motor disconnected and ready for a new install. tech goes to remove old one and hits the pin with his crescent wrench! well now you have to go down and file off the mushroomed end from hitting the pin! this takes him a bit to do. it was apparent he had minimal experience at this job. he comes back up with a motor. we told him the hp and the amps. he brought up the wrong one, installed it and said it was good. we told him no--it is the wrong motor. besides being completely wrong motor, it sat way below the shroud and we showed him. told him it would not exhaust the heat and burn up as it was wrong. he takes it back out and discovered it was the wrong motor. he changed the capacitor when we asked him not to. he installed the correct motor and put it back together. the bill was 663.00! this is totally out of line for what was requested and delivered. the bill is not broken down to show appt fees, evening fees, parts or anything. one lump sum under motor. I called parker and sons first thing friday morning. told [redacted]? that I understand a company making a profit on an evening call. this fifteen minute job turned into two hours and a/c class, teaching their tech. if we had not been up there when he installed the wrong motor it would have overheated and they would have had to come out again! I can understand paying 100.00 and hour for an evening call. I can understand 120. for a fan motor that is 61.00 at johnstone but 663.00 is out of line and not appropriate for what was requested or received. I am requesting a refund of 443.00. thank you [redacted]Desired Settlement: see above

Review: After 17 years of faithful service, our downstairs A/C/Heating unit developed a water leak that could not be repaired so we were forced to replace it. The only other

problem we ever had with the unit was a bad fan motor. After getting recommendations and quotes from several companies, we decided to go with Parker and Sons mainly due to the

effort the sales rep performed to make sure that the new system would be the right one. He claimed that he was a technician in his earlier life and knew what things needed to be checked before getting a new system. He recommended the same manufacture as the existing system only with a higher seer level. He stated that the brand was one of the most reliable in the business and the higher seer rating would even lower our electric bill. I actually wanted a higher seer but the sales rep did not think the Freon line between the inside and outside unit was big enough and it

would be a major expense to change it out. Having very successful experiences with this brand in our other houses we went with his recommendation. He stated that there would

be a 10 year parts warranty and a 1 year labor warranty. We queried him about having a 10 year labor warranty like the others offered and he stated that Parker and Sons did not do this. He stated that we could enter into a maintenance agreement down the road but we should not have to worry about it for some time. The new units were installed in July of 2011. The installation crew was very professional and completed the work in the same day. Not long after the crew left we noticed that the downstairs air was not very cool. The sales rep had instructed us to call him if there were any problems, so we placed our first call to him. He told us that we needed to call the repair department since there was

nothing he could do. A technician did come back that night and found that the thermostat was off 2 degrees and that the refrigerant level was low. He stated the refrigerant level being low was a common occurrence in new systems. The system appeared to run OK for the rest of the summer. We did notice that there was NO savings in the electric bill. In November we changed to the heat mode and found that the downstairs unit would not fire up. The service tech stated that the wiring was reversed at the install. The systems were checked at the next summer turn up and were said to be OK. We noticed that the downstairs unit never quite performed as well as the old unit and our electric costs actually increased. The PM performed in June of 2014 (a cost of

$138.00, $69.00 x 2 units) discovered low refrigerant again in the downstairs unit. This time the technician suspected that there was a leak in the evap coils. When asked to show

where the leak was he stated that he could not pin point the area but due to some residue in the water he was sure there was a leak in the coils. When asked if it was unusual for the evap coils to leak in a unit less than 3 years old he stated that anything is possible and more than likely it was a manufacturing defect. He then quoted a price of $1502.00 to replace the coil unit. This was for labor only! Since we

were not prepared to pay this price on a guess, I asked to speak with the service manager first. The tech stated that he was probably gone for the day but he would have him call me the next day. No call was received during the day. Later in the afternoon, I placed a call to the sales rep and explained what had happened and asked if there was any

recourse. His answer was “I really don’t remember the sale. Was I even selling that brand then? There’s nothing I can do. Just call the service manager.” I then called the

service department and asked to speak to the service

manager. The response was “He’s gone for the day. How can I help you? I explained that I did not want to go through the whole story with her just to go over it again with the service manager. After several more questions she

stated that she would personally make sure he would call me the next day. I then got the barrage of sales questions. “Is there any plumbing problems? How about your water? They didn’t care I was upset, they just want to sell me something. There was no response from the service manager the next day. I called back on day three and finally got to talk to Victor. He stated that the tech had mentioned the issue to him but he would like to send out the supervisor to verify the problem first. That afternoon the supervisor

performed additional troubleshooting using a “sniffer”. The first one he used did not show any results. He then produced a second one which found a small trace by the drain hole.

He stated that the second tester was much more sensitive and that’s why it was able to locate a leak. He could not pin point the exact location but was pretty sure the problem was a very small pinhole or weld crack somewhere in the evap coils. I asked why the other tech was not able to perform this level of service and he explained that the techs have to buy their own tools and test gear and some cannot afford to buy everything they need. We discussed the issues that I had been having with the unit and he was surprised that this

brand would have this kind of issue so soon. I got the usual statement “It is mechanical and anything can happen.” We then discussed the seer rating and how it did not save any

money. He explained that there was not that much difference between 10 and 13 but I would have noticed it if we had gone to 16. The supervisor stated that he would provide the feedback to Victor who would call me the next day. No call came the next day and I had to leave messages until Victor called me back. He said that it was going to be $1500.00 labor because it was going to involve a lot of labor to change out the unit. He did agree that the problem was unusual but “We don’t make the equipment, we just fix it.” He then queried me as to why I did not opt for the 10 year labor warranty. He seemed surprised when I told him that it was not offered. I told Victor that I did not agree with the price since the brand was recommended by his company, installed by his company and was less than 3 years

old. I asked him for the phone number and email of the CEO/owner so that I could escalate the issue further up the ladder. He told me that he could not give out that information and that the problem would just come back to him. He then wanted to know what kind of compromise I would accept. We finally settled on $750.00. The same tech that

did the initial evaluation was sent out to replace the evap coil unit. He completed the change out in approx. 4 hours by himself. That’s excessive labor???? The replacement did not appear to be the same type unit as the existing. It was larger on one side and had additional drain pipes. The tech stated that it was the correct unit. The system seemed to

perform in its usual mode over the summer until the end of September 2015 when it stopped cooling again. A different technician was dispatched this time and after checking the system found that the refrigerate level was 3lbs low again. He stated that there must be a leak somewhere and his first guess would be a leak in the evap coil unit but he was not

sure. In order to determine where the leak was he would need to do an electronic leak check at a cost of $405.00. That would be in addition to the $291.00 we were charged for the

refrigerant replacement. When asked how the evap coil unit could be leaking the reply was “It’s mechanical and anything can happen. We don’t build them, we just fix them.” Bottom

line: We believe that we were misinformed of the units’ efficiencies from the beginning and that labor warranty availability was not conveyed properly in order to promote the preferred sale of maintenance contracts. Above all, this unit has been a problem from the day it was installed. A new unit of this brand should run for many years without any problems. The 5-Year Performance Guarantee that you receive with the purchase states that Parker and Sons will make

unlimited attempts to resolve any issue if you are not satisfied with the system. They do not tell you how much these unlimited attempts will cost you. It appears that Parker and Sons prime objective is to sell service labor at an extreme cost. They send out techs that are not fully equipped to perform the service and then want to sell the repair on an assumption. It is obvious that the salesman and the service manager do not want to be bothered after the sale. They promote themselves as “America’s Best Service Experience” You get serviced all right but not in a good way.Desired Settlement: In addition to the many thousands of dollars we paid for the new unit, we have spent over a thousand dollars on repairs to a unit that still has the same problem. We have lost all

confidence in Parker and Sons as a quality and professional service provider. Our expectation is to have a fully operational system that will perform for many years without having to be constantly repaired. Either fix the existing problem or replace the unit at NO CHARGE. If this can not be

accomplished, we would like a full refund that will allow us to purchase a new system from someone that is capable of providing a quality product and quality services.

Parker and Sons give the best service for repairs that I have ever received. We have had several occasions to use their service and every tech has been knowledgeable, polite and honest. They quote the price up front and there are no surprises. We are very pleased with the company and will use Parker and Sons whenever we need service.

Parker and Sons have given me consistently good service. They have kept my regular inspections current, have called ahead of time , have scheduled my inspections early. Best of all, they have not tried to sell me things I don't need. I've had them for several years and intend to keep them.

[redacted] was very courteous and professional, I hope I get him next time my AC needs a checkup.

Parker and Sons were prompt with my appointment. They replaced my water heater and air conditioner. Just like the commercial advertised they entered the house with coverings on their shoes. They cleaned up very well when they were finished. I would use them again and highly recommend them. Everyone was very professional.

Parker & Sons is a great source for providing seasonal check-ups at a reasonable price. The technicians are always knowledgable, courteous and clean, as if you were the first customer of the day.Finding a bad part is where I have a small challenge with them. It seems that their pricing is a little high. This is not a good thing for people on fixed incomes.

Two years ago Parker installed a new water heater. At that time the installer educated me on the importance of replacing the Anode rod in a couple of years especially since I have a softner system.

I just had the Anode replaced. It was in bad shape and the timing was great. [redacted] did an excellent job and I now have a new Anode protecting the water heater.

I don't hear much about this Anode protecting water heaters. Parker should advertize and get the word out.

I recently had a new water heater installed by Parker & Sons. [redacted] and [redacted] did a wonderful job. [redacted] was very knowledgeable and helped me shift through my options. Once the decision was made, they removed the old w/h and had the new one installed and working in no time. I appreciate the professionalism and hard work of both men.

Excellent company! My water heater broke during Thanksgiving weekend. Parker & Sons sent a plumber to replace it at midnight. Available 24/7, no extra charges for nights, weekends, or holidays. Their warranty services covered everything. They even arranged for water clean-up remediation that night. Their service and technicians deserve a 10.

Fast, Friendly and knowledgable service.

I went to Parker & Sons for a second opinion & [redacted] was honest and told exactly what the problem was which was a $200 fix while the other guys told me I needed a new heater. Definitely believe I will continue to use Parker & Sons.

We received excellent service on a toilet that would not refill. The representative was on time, courteous, and explained what was wrong and how he could fix it. He also helped us avoid a problem with the water heater by checking it and replacing the anode which was fully corroded. He explained what we needed to do to maintain the water heater and extend it's life. We were very pleased with the service and will use them again when needed.