Parker and Sons

I do not like the way they talked to me on the phone when I brought up the fact that I think that they should pull those commercial and big boards that reference the name" [redacted] " to be useless [redacted] person..they had no desire to take any initiative for my call or address their sorries on the matter.

Review: I turned my heat on on December 3rd. On December 5th I became aware that while it was running, it was not heating my house. I have a service agreement with Parker and Sons so I called them during the evening of December 5th to be asked to be called for a replacement the next day. I chose to replace the unit instead of having it serviced because their service personnel had been telling me that it was getting ready to die. On December 6th their sales associate, [redacted], came to my home to discuss replacement. He offered me a price of $6229 for a new unit, $950 for installation (included), $250 for a surge protector, and $325 for a bar type filter 20x25. Because I have the service plan with Parker and Sons I know that I am to receive a discount on goods and services. I asked for the discount and he laughed at me saying, "No, we don't offer one on this, wouldn't that be nice?". Also with my plan comes the guarantee that it will be fixed today or I don't pay, according to their website. I was not scheduled to receive my new unit until Monday, December 9th, leaving me without heat for 72 hours because they could not get a crane to my home the next day. I purchased the service plan because I was told that if my system couldn't be replaced in 24 hours then I would be put up in a hotel. This was not offered to me.

I sought a second opinion on a new system and had a second company come to my home on December 7th. They gave me the same system at a cost of $5000 with no additional charges. I showed the sales associate the invoice from Parker and Sons and asked about the bar type filter. He told me that I already had one and the only reason that it would need replacing is if I wanted it to be the same color as my ceiling. That is not important to me so I declined. I am unsure as to why [redacted] wanted to replace a functioning filter cover with an identical unit. Due to the extreme price difference and the way that I was treated by [redacted] I called and cancelled the order on December 7th. The second company replaced my unit the next morning.

At the conclusion of the installation the new system would not start when the thermostat clicked on. The system worked on the roof so the installer looked at the thermostat that had been installed in June by Parker and Sons. At that time it was revealed that it had not been properly installed and the heat had never been hooked up. It was entirely possible that my old system worked. I had chosen to not have it looked at because I had been told that it was functioning above its capacity and could go at any time. I take responsibility for my decision.

I called Parker and Sons on December 9th to discuss the way that I was treated. I left a message with Monique and provided the times that I was available to be contacted. On December 10th my call was returned and I explained my issues with a service manager and requested that I be refunded for the cost of the thermostat ($187.20) and the cost of my service plan. On December 11th I spoke with Randy, another service manager about my issues. He offered to refund the cost of thermostat. I explained that that was not satisfactory to me. We spoke again on the 12th and he said that he would refund the cost of the thermostat and the cost of my service plan, dating back to its inception. I have yet to be told that amount. He said that someone in accounting had been on vacation and he did not yet have the information. During my conversation with [redacted] I continued to discuss my displeasure with Parker and Sons and how they advertise that they have no Melvins in their company, yet they sent one to my home in June. He stated that in defense of [redacted], the technician who installed the thermostat, most of their thermostats don’t require that a jump be installed to get the heat to work. I explained that that was not my issue; it was their issue to deal with and to train their technicians appropriately.

I spoke with Keith, a vice president at Parker and Sons on December 16th about my issues with [redacted] and how he did not uphold the service plan that I have with Parker and Sons. [redacted] agreed that [redacted] was incorrect in what he told me about the discount and offered to pay me the $150 that I should have been offered. I asked about the hotel that I should have been sent to. [redacted] told me that the way the hotel works is that I am to go to a La Quinta Inn and pay the bill myself, submit the bill to Parker and Sons, who would then reimburse me. This was not explained to me when I purchased the contract and was certainly not explained to me by [redacted]. He did not seem to feel that there was a problem leaving me for 72 hours with no heat. I explained to [redacted] that this was not an acceptable practice and not what was advertised. I purchased the plan because of that feature and it was not allotted to me. I did not stay in a hotel as I was not going to pay for it out of my pocket and did tell this to [redacted] when he asked. He offered to reimburse me for one night’s stay at a [redacted]. I do not feel that this is an acceptable offer and expressed as such. I asked for half of the cost of my new unit and was told that it wasn’t going to happen.

Due to the way that I was treated by Parker and Sons, both by the inept service technician who could not do his job and the sales associate who attempted to cheat me I feel that I should be compensated financially for their issues with hiring Melvins and going against their stated policy of not hiring Melvins.Desired Settlement: I am requesting that the cost of my thermostat be refunded, my service plan be refunded, and I receive monetary compensation for a portion of the unit that I installed that most likely did not need to be installed. This payment would cover the cost of three nights hotel that I would have needed, the discount that I was not offered and payment for my time in dealing with their inept service and sales people.

Business

Response:

To Whom it May Concern:We met with the homeowner on Thursday, December 19th and we have agreed to a settlement to resolve her concern/complaint. She has agreed to rescind her formal concern.Thank you.[redacted]Director of Service Operations

I was so impressed with the quick and professional service I had after calling Paker Brothers.

We had used this company for plumbing issues before and this was the first time I called with an aircondioner that didn't work. I was shocked when they sent someone out that same day. The two service men I worked with were fantastic. Very helpful and excellent service.

Parker Brothers always does a great job. We have used them for many items, including air conditioning and have always been satisfied.

The service rep ([redacted]) was very thorough, professional and prompt. Great job!

I REALLY LIKE THE EMPLOYEES THEY HAVE WORKING FOR THEM. THEY ARE COURTEOUS AND WILLING TO TAKE TIME TO E EXPLAIN WHAT THE PROBLEM IS AND HOW THEY ARE GOING TO SOLVE IT.

Just had our semi-annual HVAC inspection completed by [redacted]. As usual, inspection was thorough.politely conducted, plenty of info flow along the way, and a high regard for the care and cleanliness of our house during the inspection. [redacted] offered money saving suggestions and, as usual with Parker, did not try to sell anything. On something I did want, he called in and received a discount authorization.

Three units all running well, and we worry not about cooling problems in the Summer or heating in the Winter.

Honesty, above all...that's what I get when "my Parker Men" ever have to come to my door! Plumbing or A/C issues - they know what they are doing. It goes without saying, no one likes to spend money.....but, if you own a home, and want it maintained properly, that's part of home ownership. In the long run, I don't want a quick fix. Parker & Sons employees are professional, have integrity, and I'm confident the company hires and trains the best. I've been a loyal customer since July 3, 2012. Just had to call them yesterday for a plumbing problem...they gave me "emergency" service...I have a maintenance contract with them...and were here within 2 hours. Job's done, all back to normal. Received my discount because I have the agreement.

Parker and Sons did a great job in diagnosing the problem and then replacing our hot water heater. They were very professional and quick to respond, the technician explained everything very clearly. It was a tight window to replace the hot water heater on the same day, but the technician made a great effort, and as a result, we had hot water that evening. The entire process only took a few hours. We are very pleased. We have used Parker and Sons before, we will use them again, and we recommend them to others!

I have had 2 technicians over the years taking care of my 2 A/C units. They have not only been true gentlemen but completely honest and thoroughly knowledgeable technicians.

They give options on repairs and don't pressure sell you into something you don't need for your system.

I've also used the plumbing service and while not cheap the job has been more than adequate for my situation.

Never had to call them back to fix a repair that they did. Thanks, Parker & Sons.

Parker Bros. installed a new air conditioner and new hot water heater for us in Mesa, AZ and did a great job on both. Their crews were knowledgable, courteous and professional.
We would recommend them to anyone.

I have been a client of Parker & Sons for several years. I contract with them for twice a year maintenance of my heating & AC system. For me, three things stand out about this company:
(1) they call you to remind you that your pre-winter or pre-summer maintenance check is due, unlike many companies with which you have these contracts who rely on you to call them - and if you don't, there is no check up. All you get from these other companies is an annual bill to renew.
(2) No high pressure to make repairs. They will tell you what they make think needs attention but rather than frightening you with some false urgency, they will recommend that "possibly next year". While they may recommend additional services, they offer and drop it if you are not interested.
(3) If you have a maintenance contract with them, they truly do give you priority treatment. When my AC broke down a few years back - in the middle of summer at 1 am, I called and a serviceman was at my home within the hour.

arrived at my summer home in az. air not working, was over ninety degrees, after calling them, a operator advised I would be seen today, sure enough I had a technition arrive timely after. he diagnosed the problem , and showed me the broken parts, he replaced and had my air up and running within the hour... totally amazed and thankful.. will recommend to anyone.. thx

Parker & Sons always does a very good job, efficiently, and the servicemen are on time & very professional.

Wonderful quick responsive service that included considering all influencing factors and looking out for my family's wellbeing. Mike G[redacted] is the absolute best and took his time to complete each job with skill and attention to detail.

The whole experience was as though they were filming a commercial.
Perfect representatives for Parker & Sons!

I attempted what I thought was going to be a minor plumbing task, but it spiraled out of control. I called Parker & Sons, who sent out Shawn S. to bail me out. He got to my home in a timely manner, calling while on his way to coordinate. Shawn explained in full what needed to be done. He gave me the cost up front. He took care of the work in short order. I have an older home, and Shawn gave advice on future problems that might emerge. He left the work area spotless. I have other non-emergency plumbing that I will want done in the near future and I plan to call Shawn first.

I had a problem with my toilet not flushing and getting ready to overflow. I called Parker and sons and they sent Joe C. out for the service call. I was not sure what to expect as I am new to the area. I was very pleased with the quality of the service and how fast a Plummer was sent. I was only charged for the services performed. I felt the charges were very reasonable. I would highly recommend this company and ask for Joe C.

Mike J provides excellent service representing Parker and Sons.

Parker & Sons are very fortunate to have a technician like Adam working for them. He is very thorough, does his inspections with care. He does not rush just to get done. He cares and his work shows it. I highly recommend Adam when calling for service from Parker & Sons!