Parker and Sons

Our experience with Parker and Sons Inc has been above and beyond all our expectations. We received a quote in late November to replace two 3 1/2 ton unites. No high pressure but very professional presentation. We arranged financing and called back to proceed in January.. Even though prices had increased the original quote was honored. The installers arrived on time the next day. All pathways in house covered with plastic and disposable shoe coverings used whenever in the house. 5 installers worked throughout the day and communicated throughout the process. Reviewed completely the operations of the new units upon completion. Excellent experience throughout.

My air conditioner stopped in the middle of the night. I called first thing in the morning and Parker and Sons were able to send a tech out the same day. The tech was conscientious of the solar panels on the roof. He was so helpful. He noticed my water heater was leaking and made a call to make sure someone came out right away to help me with it. After he determined what the AC problem was, he moved quickly so as to be able to pick up the part before the supplier closed. He made every effort to see that I had cool air the same day.

Josh C. was extremely helpful in repairing all of our problems with our plumbing. He resolved all our issues and worked in a clean and efficient manner. I would definitely request him again for any future plumbing needs we might have.

Thanks again Josh C.

We have used Parker and Sons for about 10 years and have always gotten great service. Their guys are knowledgeable, friendly, and very professional...and good at what they do. Our latest experience was with Randy A. who did a wonderful and thorough job. We couldn't be more pleased.

Response time was unbelievable: new ac/heat pump were installed day after we placed the order. Could have been sooner but we had to confer with our roofer regarding warranty since new unit required cutting larger hole in newly shingled roof. Parker is always courteous, knowledgeable, efficient, personable, happy to answer questions and even clean up after themselves!

Parker may cost more but I've found them to be worth it.

Called Parker and Sons for service on refrigeration unit service technician Christian A[redacted] was sent out is very respectful helpful and knowledgeable young man would recommend him and his company for any service thank you

We had the best experience with our recent AC situation. The guys that helped us, Adam P**k, Earl O[redacted] and Steven B[redacted] were awesome. Adam scheduled our appointment to remove and reinstall the AC unit and all ducts. He was very detailed in explaining all of the options, the terms and offered financing and getting us a quick date for install. Earl & Steven were our installers - due between 7 am and 10 am they arrived on time, and ready to work. Took great care in laying tarps to protect the house while they worked. They were fast workers, what originally was scheduled as a 10 hour job was only 6 1/2 they were efficient. Very detailed in explaining the new thermostat and where to call if we needed assistance with anything after they left. I would highly recommend this team to anyone in need of AC work. They have an array of other services they offer. We will work with them again.

Dennis Y. was very professional, explained what was wrong with AC and what needed to be fixed. Good to know will receive same technician each visit so they can know my equipment and what's been fixed.

$Parker and Sons does not perform as I would expect a reputable plumber to perform. I had a situation where my air conditioner was not putting out cool air. The operator convinced me to sign up for their maintenance contract so it would cost as much to send the tech out. The tech came out, turned the a/c off and on, told me they could not find the problem and that it was putting out cool air at that point. The tech did, however, tell my housesitter that I had some bad contacts, the fan was starting to go and based on the age of the unit I should replace it. None of this was documented on the receipt. I called the office and they sent a tech out the next business day and they sent out another tech to review the a/c. He also said there were bad contacts, the fan was bad, that I needed to replace the entire a/c "just in case since it is so old" and that probably I would need all new ducting. This was going to be in the neighborhood of $3-$10 thousand dollars, depending on what I did. I declined and asked to be removed from the maintenance plan. At no time did they even offer to perform maintenance. In fact, when I asked about putting in the very small amount of freon that was missing, they said it would be more than $100 just to do that in addition to the maintenance fee. I declined everything. I have been using this a/c now for an additional 6 months with no problems. I just heard from a friend that Parker and Sons came to her place and told her the exact same thing ... word for word. When she had another plumber come out for a second opinion, they did not find any of the problem that Parker said she had.

Review: Our A/C blower has been cutting out. Parker and Sons has been to our house 3 times and billed us SEVERAL hundreds of dollars and they have not fixed the problem. It is apparent they have incentivized their "repairmen" to be salesmen. They only want to sell us 2 new A/C units. They have been here 3 times to fix the problem they continue to bill us for expensive parts that do not fix the problem.Desired Settlement: I have already paid several times to have this problem fixed. They need to send an actual repairman, not a salesman, to fix the issue. There should be no more charges and if they cannot fix the problem, I need a refund of the bills I have paid so far.

Business

Response:

We had a supervisor and a technician go to the Hatch residence today and after an extensive evaluation, one of the control boards was replaced on the system. As of the writing of this response, the system is working properly. Earlier this afternoon, I had a conversation with Mr. Hatch and he will call us if the intermittent issues continue.[redacted]Vice President HVAC Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.They managed the response extremely well. I was pleased with the level of support and expertise they sent out to work on the issue. It has been several days since Parker and Sons completed the repairs and the system has been working perfectly. If we have further issues, I am very confident they will respond and resolve the issue. Thank you for your help.

Regards,

Review: After resolving an issue over a questionable warranty, now I find that Parker & Sons never applied for the APS Rebate on my behalf as promised. It's been over 10 weeks (APS promises 6-8 weeks AFTER P&S gets the application).

Thanks Parker and Sons, once again, for NOT living up to your self proclaimed wonderfulness.Desired Settlement: Get my Rebate application turned in to APS .... NOW.

Business

Response:

We have spoken to customer and assured him the paperwork has been filed. We put in a request to APS to rush the rebate. However, it is up to them on whether they will or not. The rebate was submitted last week when he initially called us, and it is in the payout phase on Aps website. Customer stated that we have satisfied his complaint and would rescind his complaint once he receives the rebate check.

I have had Parker and Sons for my plumbing and A/C needs since 2006. I am extremely happy with the work they have done on my home repairs. From a cracked pipe in a wall, to a new hot water heater, to their Bi-annual service on my heat pump, to replacing my old heat pump with a brand new one as of the end of May of this year. The quality of work in my opinion (and I am very picky) is outstanding. When the techs were putting in my new A/C - heat pump system (which part of it was in my attic) and the temp was over 100 degrees on that day OUTSIDE, not one complaint did I hear from them. They also looked at my attic and made suggestions on how to install the unit to make it more efficient (which meant more work for them) but they cared more about the proper way to install the unit instead of convenience for them. I highy recommend Parker and Sons for all your plumbing and A/C-heating needs..Darn good customer service in the office too.

very good service. very reasonable repair cost. tecnichian seemed knowledgeable and honest. I had been quoted a much higher repair cost by another comapany.

Called to get service on an air condtioner that had frozen up. The called was handled courteously and the serviceman was dispatched quickly. They got it repaired at a good price. I am a happy camper.

The motor fan blade broke on one of our units on 9/26/13. Parker & Sons sent out a repairman right away. The tech was very negative, and did not seem to want to do the job. We have been on the Parker Family Plan for several years now and have never had a complaint. We had no confidence in this repairman. My husband called Parker & Sons right away to express his concerns. He asked that someone else come out to do the job. [redacted] came out as soon as possible with a new fan blade. He was smiling . . courteous, professional and got the job done very quickly. Parker & Sons apologized - and gave us an added discount - which was totally unexpected, not necessary, but very good of them. Sometimes repair jobs don't go very well - and we are grateful to Parker & Sons, and especially to [redacted] for all they did to correct the situation. Parker & Sons did everything possible to help us - and we say, "Thank you very much."

We recently used Parker and Sons for maintenance on our heating and air conditioning unt and are quite satisfied. They showed up when they said they would and were both professional and courteous, and answered all our questions and we feel they gave us a fair price. They diagnosed the problem and gave us several options to either repair or replace the unit. I feel confident we will use them again for any of our Plumbing or AC needs and we definitely would recommend them to others.

P.s. "There were no [redacted] on our job!"

Prompt, courteous, professional service. I use Parker and Sons for all my plumbing and airconditioning needs. I highly recommend them.

Very nice, however when I scheduled the appointments the lady informed me that they would call when they were on the way. They did not call & caught me off guard in the 8-12 scheduled time frame.

I am a Canadian who has been using Parker and Sons to look after our property in Chandler. Parker and Sons have taken great care in helping us when we needed repairs. They are solid and reliable. I would definitely recommend them.

Good service