Parker and Sons

[redacted] from Parker and Son's far exceeded our expectations. He saw that the problem we had was greater than we imagined and walked us through the steps we needed to take to solve the problem. He called the Company that would come dry out our wet floor and wall and was very helpful. I have already referred friends to Parker and Son's and will continue to do so.

On this visit Friday they removed my 30 year old Solar Water heater, which they stated it looked like a space ship, conpaired to the new systems. It took almost a whole day to install the 80 gallon tank, and hook it up to electricity for hot water. On Tuesday they will be back to do the installation of Solar Panal for a complete Solar Water Heater. The work and professionalism was excellent.

Parker and Sons service my heat pump every 6 months. [redacted] was handling my service this week and did a great job. He was thoroughly knowledgeable about my unit, and all though it's 18 years old said it is in great shape. They arrive on time, call to let you know they are on their way, wear booties to not track dirt in my house, and are very professional. I highly recommend Parker and Sons!

The rep that came out for our plumbing problem was very professional, knowledgeable and interesting to talk to. He answered all the questions we had and explained everything to us. We had another company come out previously,looked at the toilet and said you need a new one without doing anything except flushing it numerous times. The Parker & Sons rep augered it out and found something inside which was causing the backup. We really appreciated his time and that he searched for what was causing it until it was repaired.

excellent, on time, skilled

I have been a Parker & Son's customer for many years going back to when they were ECI. Having a company that you can trust to give you honest and quality service to pretty rare these days. Their reputation is well deserved. [redacted] has been servicing my home for the past couple of years and is always professional and courteous. The one thing that I really appreciate is his honesty when it comes to suggested repairs when needed. [redacted] has never tried to sell me on a product or additional services, rather gives me recommendations that will benefit me down the road. He always explains what his is doing and makes sure I understand everything that he's been working on. I can tell that [redacted] takes pride in his work and I will continue to be a customer of Parker & Son's.

I have had Parker and Sons as my A/C Repair company for over 6 years. They are one of the most professional Heating and A/C companies in the Phoenix area. I had them install my new system in 2012 during the worst heat wave in Phoenix, as well as their busiest time of the year. They kept us cool until the new unit was install. Gave me a great deal with great financing as well. Once you find someone or something that you like you stay with it. Parker and Sons will always be my go-to Heating and AC Company as long as I live here in the desert. Thanks

We couldn't be happier with Parker & Sons. We purchased a Hot Water Heater from Costco, Parker & Son's installed. We called for the install. It was easy to make an appointment, they were here with in a few days...quick/courteous, no issues. Fast forward less than a year later...we come home from being away. Our hot water heater has leaked all over the garage...It was 5pm on a Saturday night...we call Parker & Son's. The technician arrived with a new hot water heater with in 1 hour. He removed & installed the new water heater. Advised us the old one was defective & it was with-in 1yr warranty period, so no charge. He was finished/cleaned up with in an 1 1/2hr tops. Awesome! We were called Monday to make sure everything was working properly. Great customer service! We will definitely use them again & are telling anyone who asks to call Parker & Sons!

GREAT PEOPLE!

We are happy with service from Parker and Sons, which was recommended to us through a friend. The company's scheduling staff is friendly and helpful, and we had repair service on an old AC unit. The tech arrived promptly and was straightforward about the cost of repairs. In addition, I spoke with a sales rep about replacement options. He was very helpful, walking through brand and cost comparisons. Based on these experiences, I enrolled in the company's maintenance program which provides service discounts and priority scheduling. I would recommend this company.

Kenneth P the AC tech did a good job -- was very polite and informative.

Mike is a hard worker who gets the job done in a timely manner. He is a true professional and no job is to hard. He has a great attitude and engages the customer in friendly conversation. He sticks to the task at hand and does excellent work! Thank you!

We were shopping for a Reverse Osomosis system, and Stein A. came to our home this morning, and gave us excellent customer service, both in his product knowledge and explanation of what was best for us, but also letting us know what we did not need as well.

By the afternoon, we had 2 systems installed for us, one at our residence, and one at our

daughter's residence. What a great experience, and I am now sold on Parker and Sons as our service provider in the future, for our water and heating and cooling needs. Thanks to Stein A, as well as Adam R as the Water Installation Tech, who both had us sold and installed in a few hours. Nice job guys!

I was advised that my A/C unit was failing and leaking Freon. I called Parker and Sons for a second opinion. Their Service Technician, Michael S[redacted] did a thorough analysis and found nothing wrong. As a matter of fact, he showed me the webs on the Freon charge cap that meant it had not been removed recently. He was very Professional, and knowledgeable. At my request he installed a Hard Start Kit which was proposed last Spring.

I have used the services of Parker and Sons in the past, as well as other well known contractors in the past, and am sure Parker andSons will be on my preferred call list.

Had to take the time to let everyone know that I just had a technician (plumber) named Joe C[redacted] from Parker and Sons Plumbing that did a thorough diagnostic of my problem, made a recommendation and estimated the cost and time it would need in a courteous professional manner. We agreed and he did a really great job and explained how to avert a similar problem in the future with simple maintenance. Thanks Parker and Sons for sending out a person with integrity and knowledge , you've got my trust and return business if I need it.

Michael A[redacted] was our service tech on Dec 5, 2015. And here I am writing about the service on Feb 22. It was a diagnostic visit. He explained why the water softener was asking for service. That the service was not entirely necessary. He helped us move our salt tank from one side of the water softener to the other. He educated us on the RO system under the counter, changed one of the filters, and explained when the others would need to be changed, and how to reset the system. The fee was the price of the diagnostic visit plus the price of the filter. Nothing unexpected or exaggerated. Except it was unexpected that the technician would be helpful and willing to educated us for DIY maintenance. We will use Parker and Sons again.

Scott has been to my house several times his work has always been excellent he is a asset to your company

Tech. Anthony O.[redacted]-- was clean, well groomed, polite, friendly, and professional. Did the job quickly, quietly. Advised of needed repairs and allowed me to decide without pressure. Excellent Service from a pro. Excellent company.

This a a review for Parker and Sons and their air conditioning serviceman, Adam P.

He is the model of what a great employee looks like. He is on time, professional, does work right the first time and most importantly took the time to build a relationship with me as a customer!

I would give him a 6 star rating, I know there isn't one, but that's where he is in my eyes!

I would highly recommend him for service person of the year!

Sincerely, [redacted]

On April 26, 2016, Parker & Sons provided an evaluation & estimate for a leak that was diagnosed as a pressure release valve & requirement of a thermal expansion tank (per code). After the service call, (4/26) I contacted the office to confirm the product material being used would be brass/copper. The front desk receptionist/scheduler, Jennifer, stated she did not know and would have to research & contact me back. When she did, she reported it was made of copper & plastic and provided the brand so I could look up and make my own assessment of the product. Without having any knowledge of the product, I did and could not determine if it was a quality brass product. I called the office on 4/27 and spoke with Jennifer informing her I would like to schedule the appointment but still wasn't settled on the type of product they were using. I asked her if she could have someone call me or if she could further research if a brass product could be used. I informed her if they came to the appointment with a plastic part I would not move forward with the appointment scheduled for 4/29 during 8-11a. She said she would put in her notes & everything would be fine. On 4/29 at 8 a.m. I received a phone call from Jennifer informing me that the brass part would be used and there would be a $60 increase on price for the product. As you can imagine I was upset to hear this news being that I had contacted the office 2 days straight to confirm the product material type well in advance. As I reminded her of this she proceeded to confirm it was her mistake. I asked if she could discuss with her management & see if they would provide a discount or honor the original price based on their error. She spoke with the management & nothing could be done. After discussing with my husband, he spoke with the management and they frankly asked if he was only venting or wanted to cancel? Needless to say being left in a bind we cancelled. This is certainly not the way to work with customers, especially when the error lies on the side of the business. I will never refer Parker & Sons nor would I use them in the future.