Parts Geek

Do not buy from this website! I read so many great reviews about these guys and their prices looked amazing which made me feel comfortable purchasing a Rotor and Brake Pad set from PartsGeek. I had my ASE Mechanic install all four rotors and pads but when he went to test drive my car, he heard a metal on metal scraping noise! He proceeded to uninstall and reinstall these parts 2 more times and the same thing happened each time. He told me the rotors are defective and were too big for my car! I didn't want to believe it because I read such glowing reviews of Partsgeek. My mechanic then went and bought new rotors from his supplier and installed them and test drove my car with absolutely no metal on metal scrapping noise. Everything was perfect.
So, I reached out to Partsgeek and have been giving the run around for over a week now! Their call center asked for pictures would I happily sent them over 15 pictures worth of the rotors and they came back saying they needed more pictures to be sent! You can clearly see where the caliper was hitting the rotor because they are too big for my car. You can't even make out one of the rotors engraved part markings because it scrapped so bad. When I initially purchased this kit, I went with this particular rotor and pad kit because the description stated "Built under strict quality control standards; Tested for impact, wear and fatigue to ensure quality and durability; Manufactured in ISO9002 Certified facility". So when I challenged them on this and asked them 3 different times "Did they even have an inhouse Quality Assurance Dept?", the flat out ignored me and refuses to answer this question! And all they now keep saying is "their waiting to hear back from the warehouse". The crazy part is there is nothing the warehouse can say without having these rotors right in front of them in order to take all measurements required, per the spec. I feel like their just giving me the run around now because they do want to honor their 30 day return policy just so they can keep my $300 I spent with them and wipe their hands clean of it and say "sorry, your past your 30 day mark"!
So, I would highly suggest you just bit the bullet and spend the extra money at AutoZone or any local auto parts store for parts for your car. I was wondering how they could charge so much less for their parts and still make money, well now I have my answer. Because they will just sell you anything and say it fits your car but in reality, they won't and you wind up spending 3x the amount you would have spent at your local auto parts store just to save a little bit of money. I would hate for this to happen to you and something tragic happen like losing a loved one because of a defective part you bought from Partsgeek.

Great customer service, competitive but reasonable price. Lots of brand choices.

Very efficient site. You can find what you need very easily. Liked the experience. ??????????

Price is okay add shipping and it's not as great as it's listed.wait for your parts from different shipping locations,but they make a mistake and send you the wrong part or in my case someone else's returned old parts. Good luck getting a live person that cares.last purchase from partsgeek I'm going to the free shipping guys instead.

Great service & handy place to find parts. Love the new additions to the parts catalogue.

It seems parts get sent out immediately with a tracking number. That’s good business!

I placed my order on Monday before noontime and received my order within 24 hours. The price was great and the parts fit perfectly. I will definitely but from them again.
Dean S.

parts Geek is one of the best company to by from great prices excellent products and if any thing don't work out no questions ask they refund your money. jose i

Terrible customer service. All I've been getting is the run-around. I ordered several parts for my AC system on my vehicle. I had a mechanic check and recharge the system. Every component on the AC system is brand new, new o-rings, etc. I drove it for 20 minutes and one of the new AC lines blew. It was a factory-defective part. I have been trying to get them to replace it. I live in Tucson, AZ where it is over 100°F every day and my wife has doctors appointments weekly. I need my AC working.

Every email I get from PartsGeek regarding this issue is from a different person, there is no continuity of service. They want me to pay to ship the part back to them and state the part must be in resalable condition, otherwise no refund, LOL! It's their company policy which they sent me in an email stating the rules for a refund. This after I sent them pictures of the defective part. It will cost me nearly what the part originally cost to ship it back. My wife is on disability and I'm her full-time caregiver, so we are on a fixed income.

They should have simply sent me a new part ASAP. That is wah a reputable company would have done. I sent them pictures of the defective part, I WILL NOT ever do business with this company again and am now out of the money I spent for the part. I will purchase it from a different company that appreciates the value of customers. I have no clue how this company stays in business.

Great service, products and timeliness of delivery. Cannot go wrong with Geek.
Don S

They have very good inventory excellent costumer service and and affordable prices
I really like shopping at Parts geek

I found my engine valve covers with around 100.00 lower price than dealer.
It arrived 1 day earlier than expected.
My car is running again.
Thank you

Received the wrong part, wasn't their fault was due to chevy mid year body change. RMA was issued in just a day. Parts Geek.com actually has customer service people working the phone Unlike_ ock auto. Fair prices and a large selection. Highly recommended

Right part, fantastic price, delivered the next day. Great way to do business.

Always friendly makes it easy to order parts on line
Would recommend to everyone

"PARTS GEEK ROCKS! saved over 50% on my part over all local stores. Shipping was ground 3-7 days, received a well packaged item next day!!! I will definitely give referrals to partsgeek.com

Ordered a soft top for a 1979 Jeep cj5 and they listed it wrong. Fit an 87-95 wrangler. Refused to accept a return because it was over the 30 days, however the gentleman installing had emergency back surgery. They have since fixed it in their site. I have pictures as proof.

Horrible return policy!!!
Sent me the wrong part doesn’t even look like the photo in the picture on top of it the part was covered in grease obviously used!
To return the part they want to charge me shipping to return for a part that they screwed up!!!!

I will never order again. First time ordering. They sent the wrong manual, they sent the one for gas engines WHEN I ORDERED FOR DIESEL. NOW I HAVE TO PAY TO SHIP IT BACK. Per their website their policy is the customer is responsible for shipping EVEN IF PARTS GEEK IS AT FAULT. They are also not available to contact by phone, I spent an hour trying to contact by phone only to be on hold. I will not ever order from Parts Geek again.

Your products are shoddy, and you should feel bad for scamming people.