Parts Geek

Aweful experience,
I ordered the correct part. I received an incorrect part--a part that was much narrower and impossible to install. I emailed, I called. Nothing--no answer. I spent nearly $200 dollars for something I cant use or return. In the FAQs it says that shipping is paid by the customers no matter whose fault the "wrong part" being shipped is. This is a load of crap and a poor business practice.
I have no idea how this company can stay in business stealing customers money like this. Instead of making apologizes in your reviews, make it right! Pay the return shipping and get your customers what they ordered. We deserve to be treated better than this. In good faith I bought from them for the first time. Unfortunately due to their theft of my hard earned money, I will never use them again and will make it my personal mission to let as many people I know-- that they should stay clear of them.

I do apologize for the length of this review to fellow customers, I want to make sure you stay far away from this company! I ordered 7 parts, I only received 6. The package I received with the 6 parts had a shipping sticker on the side that read "Package 1 of 1 (6 Items)". That will be important for later in this review. I tried calling the company twice to resolve this issue. The first time I called I waited through the automated answering system and then was put on hold to wait for a customer representative, after 11 minutes and 3 seconds someone picked up and then immediately hung the phone up. The second phone call was the same situation except I was hung up on after 7 minutes and 52 seconds. I then decided to make a support ticket on their website and try to solve the issue that way. I was emailed by a customer rep stating that it is the shipping carriers fault and that on their end it says both packages were delivered. Also that I should file a lost package claim with the shipping carrier. I did not believe them since the shipping sticker that was put on the package by Parts Geek (stated above), so I called the shipping carrier and gave them the only tracking number I was supplied with by Parts Geek. The carrier said there was only one package ever associated with that tracking number. Also in the shipment confirmation email I was sent with the tracking number it said all 7 items were shipped. After this there were 5 email exchanges with Parts Geek reps. I felt like I was being led down a rabbit hole. Some of the things that was said to me are as follows. I was asked to file ANOTHER support ticket, pictures of all the parts I already received (which were already installed on the car and I told them that), they said I ordered 2 right hand parts and not a left hand part (it is a universal part and I am missing one) (also it wouldn't matter if I ordered the wrong part considering I still don't have it.) I then tried calling again as this didn't seem to be leading anywhere. I called and the same thing happened, I was hung up on after 8 minutes and 46 seconds. I called again and someone finally answered after 9 minutes and 14 seconds. The gentleman I spoke with told me there was no open issues or a support ticket attached to my account so the time spent on those emails were an absolute waste. I thought I had everything handled and that I wouldn't need to do anything from this point on. He said he would take care of it. I then received an email saying they started a tracer claims report and are again going after the shipper even though I proved it wasn't their fault by calling them. They said this would take 7-30 business days to complete the investigation with no time estimated for me to get the part. They claim it is "out of our control" except with all the digging I have done and the emails I have received I am 99% sure it is Parts Geeks fault. I then called back this morning (after the usual call once, get hung up on, then answer the second call) and told them to refund me my money because this car needs to leave as it is a customers. I am buying the part I need from a different supplier. I then received an email saying they are going to investigate the issue and refund me only after the investigation is over. They told me this may take up to 30 days. Now I have to wait for my money to come back to me. I will be calling this company back if I do not receive my refund by July 2nd, 2020. It has taken me 2 weeks and dealing with many people that do not seem to know how their company operates to get to this point. I am extremely disappointed with this company on how they operate when there is an issue with an order that they caused. I will not use this company ever again and I will tell all the other vehicle businesses, my customers, and car enthusiasts the companies I stand by, which Parts Geek is not one of them.

Won't use again. Didn't stand behind warranty. Complained.

I received my order but there was one part missing so I contacted *** they gave me the routing of the parts and the told me I needed to contact parts geek because they're the ones that needs to start the process to investigate the problem, so I contacted them they told me they would get back to me 2 weeks no word, I called again no response 2 weeks later I called again and they hung up on me 3 times. Needless to say I am not happy with there handling of my situation. Almost a year later still waiting.

I’ve tried to reach parts Geek multiple time no response back the parts they sent me to start out with when I put them on my car and had my car all put back together the lower control arm I had to grind some of it off of the edge because it dug into my brand new slotted in grooved and drilled rotors I had just put on my car and now they’ve been on there about 30 days and I’m pretty sure one of the ball joints are bad already and I cannot get nobody to return my email or a phone call at

Part was terrible went bad within the week of replacing my front hub assembly.

Supposed to be a rebuilt power steering pump. It was painted black which shows scratches like crazy. Most importantly when I pulled the hose caps there was frothy foam inside which is indicative of water being in the system. at $200 shipped I would expect better quality than this. I ordered a mirror in the past which was fine but I will not use them again in the future and would urge others to look elsewhere also. I am in the process of getting my core refund, I will let you know how that goes, I feel I will not get it since there was leaking oil on the package when it was received by me and that is a disqualifier for core charges and it has to be shipped back in the package it was originally shipped. I think they should be shut down for unfair practices because my OEM part I'm returning is more valuable than the supposed OEM part they sent me considering I can't tell what condition the one they sent me is in since they painted it.

I recently purchased 2 rear struts for the hatch on my 2003 Nissan 350Z. The picture showed struts plus the associated upper and lower mounting hardware. I purchased the kit because I wanted the hardware included. When it arrived 2 weeks later in a box that was all busted up it contained only the struts and no hardware. The customer service gentleman tells me that you don't necessarily get everything that is in the picture. Are you kidding. So rather than Parts Geek taking the effort to maybe go out of their way and send me out the additional parts I have to send back the struts at my expense in order to get a credit. Not to mention all the additional trouble of packing and driving to a place to ship it. Are you kidding?
There are some terrific books written about the great customer service companies. Parts Geek management should try reading one.
Paul

Awful service. No telephone, don’t answer, goes to answering machine. No call back
Plus I ordered a part for my Acura. U send the wrong order. I was forced to re order and send back the wrong part. I received the 2nd order. U send me the exact part I just return.
Unable to reach u by phone. I left 4 E Mail messages. No me return my call
U r awful to deal with, will never buy or order from u again

I ordered a pair of struts for the liftgate on my Dodge Caravan.
When I received them one had been previously returned and the threads were stripped on one of the mounting screws not very pleased.

Orderd a item from there it didn't fit properly.... I can't provide pictures but yet they demand pictures of item on car!!! FYI NOTHING absolutely nothing about having to send pictures to receive any full refund .... not one word anywhere on there return policy ... so basically I need to spend more money to send it and loose money on my return... 65 bucks company is horrible and there customer service reps don't know w g at they are doing as well ....

As far as parts are concerned no one rivals them, but customer service is terrible. Called several times and was hung up three times. Called back and spoke with a woman who said she sent me a copy to my email address of my order but I never received anything. Seems like I got the run around.

Sorry company to by parts from it has ben 18 working days and I havent got my refund back I orderd a set of rotors and they only sent me one now I am trying to get my money back sorry and I do mean sorry company to order from

NEVER AGAIN!!! Returns REALLY!! Can't get anyone on the phone! They wont even send a blessed shipping label!! Won't answer the phone!!! All I can say is GOOD LUCK!!!

Had a couple of issues first issue was received order On time first issue was not all parts in order Call customer service spoke with gentleman about order explain to him what I received He advised me the other parts would be coming in the mail Still waiting on them andGentleman I spoke with the customer service was about the rudest guy I’ve ever spoken with in my life I will never do business with you guys again because of that

Very poor customer service or lack there of. Would shop elsewhere.

BUYER BEWARE !
I SPENT ALMOST $800.00 ON PARTS AND THE LAST PACKAGE ARRIVED TORN AND HAD TWO THINGS MISSING ! THEY ARE FIRST OF ALL HARD TO GET AHOLD OF, AND SECONDLY THEY DIDNT HELP AT ALL. THEY TOLD ME TO CONTACT UPS, WHICH SUCKS JUST AS MUCH AS PARTSGEEK CUSTOMER SERVICE!!!
SO, WHAT DOES THE INSURANCE COVER THAT I PURCHASED?????

I ordered a/c parts to rebuild the a/c in my truck. The parts arrived quickly but I realized I had ordered the wrong set of hoses. Completely my fault and I did reorder the correct hoses. Then I tried to return the wrong part to you. I found out that on my error all you would give me is a return merchandise ticket. When my wife went to mail the hoses back, repacked in the box they came in, they wanted 104 dollars to ship it. That was over twice the cost of the part. I realize it was my mistake but costing me double to send it back was ridiculous. Need less to say that will be my first and last order. I would have to make another mistake!
Max

This business has terrible Customer Support,.they won't keep you updated on your purchase,..no one will return phone call,.everytime you call both numbers you get a answering machine,.and when you try to get a Refund,.they give you the run around,.this is the worst experience I've had with a Legitimate Business,.and someone actually lied and said they shipped out item,.but it was a clear lie,.never shipped it out,.and then I have to wait 2 weeks to get me money back,.I would advise anyone who uses this site for the 1st time to "NOT"!...they will give you the run around and you will actually never talk to a real person,.only a bunch of No Experienced ***.."WORST EXPERIENCE EVER"!!!!!!!!

To bad I can't give zero Stars. With a purchase of an item that requires a core charge consider that part of the price. Also the worst customer service.