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Parts Geek

3900 Mechanicsville Rd Bldg 7 Ste 213, Doylestown, Pennsylvania, United States, 18902-1669

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I do apologize for the length of this review to fellow customers, I want to make sure you stay far away from this company! I ordered 7 parts, I only received 6. The package I received with the 6 parts had a shipping sticker on the side that read "Package 1 of 1 (6 Items)". That will be important for later in this review. I tried calling the company twice to resolve this issue. The first time I called I waited through the automated answering system and then was put on hold to wait for a customer representative, after 11 minutes and 3 seconds someone picked up and then immediately hung the phone up. The second phone call was the same situation except I was hung up on after 7 minutes and 52 seconds. I then decided to make a support ticket on their website and try to solve the issue that way. I was emailed by a customer rep stating that it is the shipping carriers fault and that on their end it says both packages were delivered. Also that I should file a lost package claim with the shipping carrier. I did not believe them since the shipping sticker that was put on the package by Parts Geek (stated above), so I called the shipping carrier and gave them the only tracking number I was supplied with by Parts Geek. The carrier said there was only one package ever associated with that tracking number. Also in the shipment confirmation email I was sent with the tracking number it said all 7 items were shipped. After this there were 5 email exchanges with Parts Geek reps. I felt like I was being led down a rabbit hole. Some of the things that was said to me are as follows. I was asked to file ANOTHER support ticket, pictures of all the parts I already received (which were already installed on the car and I told them that), they said I ordered 2 right hand parts and not a left hand part (it is a universal part and I am missing one) (also it wouldn't matter if I ordered the wrong part considering I still don't have it.) I then tried calling again as this didn't seem to be leading anywhere. I called and the same thing happened, I was hung up on after 8 minutes and 46 seconds. I called again and someone finally answered after 9 minutes and 14 seconds. The gentleman I spoke with told me there was no open issues or a support ticket attached to my account so the time spent on those emails were an absolute waste. I thought I had everything handled and that I wouldn't need to do anything from this point on. He said he would take care of it. I then received an email saying they started a tracer claims report and are again going after the shipper even though I proved it wasn't their fault by calling them. They said this would take 7-30 business days to complete the investigation with no time estimated for me to get the part. They claim it is "out of our control" except with all the digging I have done and the emails I have received I am 99% sure it is Parts Geeks fault. I then called back this morning (after the usual call once, get hung up on, then answer the second call) and told them to refund me my money because this car needs to leave as it is a customers. I am buying the part I need from a different supplier. I then received an email saying they are going to investigate the issue and refund me only after the investigation is over. They told me this may take up to 30 days. Now I have to wait for my money to come back to me. I will be calling this company back if I do not receive my refund by July 2nd, 2020. It has taken me 2 weeks and dealing with many people that do not seem to know how their company operates to get to this point. I am extremely disappointed with this company on how they operate when there is an issue with an order that they caused. I will not use this company ever again and I will tell all the other vehicle businesses, my customers, and car enthusiasts the companies I stand by, which Parts Geek is not one of them.

Parts Geek Response • Jun 25, 2020

We are sorry you feel this way. We show no contact from you since 05/28/2020. We are still waiting for a reply to the last email you were sent from our support team, since they cannot contact *** without the information we requested. However, we filed a claim with *** on 06/25/2020. It will start with a seven day tracer to see if they can locate where the package was delivered. If they cannot trace the package they will start paperwork to file and complete the claim. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while the claim is processing. All replacement parts will have to be reordered until the claim is settled. Once the claim is settled a refund will be issued back to the credit card for the missing order.

Won't use again. Didn't stand behind warranty. Complained.

Parts Geek Response • Jun 24, 2020

We are sorry to hear you were never refunded for a defective part. We show no notification about any issue you were having with not receiving your money from the warranty. We have refunded you $176.41 for the defective A/C Compressor from 02/04/2019. Please allow 3-5 business days for the refunds to appear on your statement.

I received my order but there was one part missing so I contacted *** they gave me the routing of the parts and the told me I needed to contact parts geek because they're the ones that needs to start the process to investigate the problem, so I contacted them they told me they would get back to me 2 weeks no word, I called again no response 2 weeks later I called again and they hung up on me 3 times. Needless to say I am not happy with there handling of my situation. Almost a year later still waiting.

Parts Geek Response • Jun 25, 2020

We take full responsibility for the lack of excellent customer service we did not provide you and for no one getting back to you. We received no call or email since August of 2019. We have advised management of your concerns and complaint and will be taking the necessary steps to improve our customer support. Again, please accept our apologies for any inconvenience that we may have caused.

I’ve tried to reach parts Geek multiple time no response back the parts they sent me to start out with when I put them on my car and had my car all put back together the lower control arm I had to grind some of it off of the edge because it dug into my brand new slotted in grooved and drilled rotors I had just put on my car and now they’ve been on there about 30 days and I’m pretty sure one of the ball joints are bad already and I cannot get nobody to return my email or a phone call at

Parts Geek Response • Jun 24, 2020

Customer Service is not available via phone. Please go to our website (www.partsgeek.com) under customer service tab, we have a support ticket system under "need more help" Please fill that out and we will contact you immediately.

Part was terrible went bad within the week of replacing my front hub assembly.

Parts Geek Response • Jun 24, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize you received defective parts however the defects are a manufacture issue and we will be notifying the manufacturer of this.

Supposed to be a rebuilt power steering pump. It was painted black which shows scratches like crazy. Most importantly when I pulled the hose caps there was frothy foam inside which is indicative of water being in the system. at $200 shipped I would expect better quality than this. I ordered a mirror in the past which was fine but I will not use them again in the future and would urge others to look elsewhere also. I am in the process of getting my core refund, I will let you know how that goes, I feel I will not get it since there was leaking oil on the package when it was received by me and that is a disqualifier for core charges and it has to be shipped back in the package it was originally shipped. I think they should be shut down for unfair practices because my OEM part I'm returning is more valuable than the supposed OEM part they sent me considering I can't tell what condition the one they sent me is in since they painted it.

Parts Geek Response • Jun 24, 2020

Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

I recently purchased 2 rear struts for the hatch on my 2003 Nissan 350Z. The picture showed struts plus the associated upper and lower mounting hardware. I purchased the kit because I wanted the hardware included. When it arrived 2 weeks later in a box that was all busted up it contained only the struts and no hardware. The customer service gentleman tells me that you don't necessarily get everything that is in the picture. Are you kidding. So rather than Parts Geek taking the effort to maybe go out of their way and send me out the additional parts I have to send back the struts at my expense in order to get a credit. Not to mention all the additional trouble of packing and driving to a place to ship it. Are you kidding?
There are some terrific books written about the great customer service companies. Parts Geek management should try reading one.
Paul

Parts Geek Response • Jun 24, 2020

The Parts Geek website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the display you see matches the product, as the display of the product depends, in part, upon third party information. We are working with our catalog department to change the listing. Again, we apologize for any inconvenience this may have caused.

Awful service. No telephone, don’t answer, goes to answering machine. No call back
Plus I ordered a part for my Acura. U send the wrong order. I was forced to re order and send back the wrong part. I received the 2nd order. U send me the exact part I just return.
Unable to reach u by phone. I left 4 E Mail messages. No me return my call
U r awful to deal with, will never buy or order from u again

I ordered a pair of struts for the liftgate on my Dodge Caravan.
When I received them one had been previously returned and the threads were stripped on one of the mounting screws not very pleased.

Parts Geek Response • Jun 19, 2020

We value your business and we would be happy to discuss any issues and investigate matters further to resolve this matter favorably. Please contact us at our toll free number to examine your concerns. Thank you.

Orderd a item from there it didn't fit properly.... I can't provide pictures but yet they demand pictures of item on car!!! FYI NOTHING absolutely nothing about having to send pictures to receive any full refund .... not one word anywhere on there return policy ... so basically I need to spend more money to send it and loose money on my return... 65 bucks company is horrible and there customer service reps don't know w g at they are doing as well ....

Parts Geek Response • Jun 12, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize you received a defective part, however the defects are a manufacture issue and we will be notifying the manufacturer of this issue. Also, under these circumstances we do not cover return shipping charges on defective parts. As our website states on our customer service pages http://www.partsgeek.com/aboutus.html: All returns are freight prepaid by the customer. Again, please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

As far as parts are concerned no one rivals them, but customer service is terrible. Called several times and was hung up three times. Called back and spoke with a woman who said she sent me a copy to my email address of my order but I never received anything. Seems like I got the run around.

Parts Geek Response • Jun 11, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We located 5 emails we sent to the email address you have listed on the order (same as this review), please check your spam and junk folders for these emails from Parts Geek. Most importantly, we have advised management of your concerns and complaint and will be taking the necessary steps to improve our customer support and training.

Sorry company to by parts from it has ben 18 working days and I havent got my refund back I orderd a set of rotors and they only sent me one now I am trying to get my money back sorry and I do mean sorry company to order from

Parts Geek Response • Jun 11, 2020

We aplogize your refund took longer than the 14 days promised. Due to the unfortunate pandemic, some of the warehouses were working on a skeleton crew for their safety. Our management has been notified of your concerns and we are working with the warehouses to improve their refund turn around time. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

NEVER AGAIN!!! Returns REALLY!! Can't get anyone on the phone! They wont even send a blessed shipping label!! Won't answer the phone!!! All I can say is GOOD LUCK!!!

Parts Geek Response • Jun 11, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We show no contact on our customer service page that you were having any issues. If you received the incorrect part we would be more than happy to discuss this matter with you so that we can sent you a return shipping label, but as stated on our website, Customer Service is not available via phone. The Customer Service page of our website (www.partsgeek.com) has a support ticket system at the top of the page. Under “how do I contact you”, it also states to fill out a support ticket.

Had a couple of issues first issue was received order On time first issue was not all parts in order Call customer service spoke with gentleman about order explain to him what I received He advised me the other parts would be coming in the mail Still waiting on them andGentleman I spoke with the customer service was about the rudest guy I’ve ever spoken with in my life I will never do business with you guys again because of that

Parts Geek Response • Jun 11, 2020

We take full responsibility for the lack of excellent customer service we did not provide you and apologize for the behavior of this agent. We have advised management of your concerns and complaint and will be taking the necessary steps to improve our customer support and training. As for part arrival, unfortunately, some of the parts you ordered were being shipped from two separate warehouses hence the multiple delivery times. Ground shipping is 3-7 business days. Please accept our apologies for any inconvenience that this may have caused.

Very poor customer service or lack there of. Would shop elsewhere.

Parts Geek Response • Jun 10, 2020

Please accept our apology for the bad customer service which you have received. Please know that steps are being taken to fix and improve the service of our company so that such an event will never happen again. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future.

BUYER BEWARE !
I SPENT ALMOST $800.00 ON PARTS AND THE LAST PACKAGE ARRIVED TORN AND HAD TWO THINGS MISSING ! THEY ARE FIRST OF ALL HARD TO GET AHOLD OF, AND SECONDLY THEY DIDNT HELP AT ALL. THEY TOLD ME TO CONTACT UPS, WHICH SUCKS JUST AS MUCH AS PARTSGEEK CUSTOMER SERVICE!!!
SO, WHAT DOES THE INSURANCE COVER THAT I PURCHASED?????

Parts Geek Response • Jun 10, 2020

Thank you for the feedback and your patronage. Our management has been notified of your concerns and we are working with the warehouses to improve their response time with damaged parts and faster refund turn around times. Please accept our apologies for any inconvenience that we may have caused.

I ordered a/c parts to rebuild the a/c in my truck. The parts arrived quickly but I realized I had ordered the wrong set of hoses. Completely my fault and I did reorder the correct hoses. Then I tried to return the wrong part to you. I found out that on my error all you would give me is a return merchandise ticket. When my wife went to mail the hoses back, repacked in the box they came in, they wanted 104 dollars to ship it. That was over twice the cost of the part. I realize it was my mistake but costing me double to send it back was ridiculous. Need less to say that will be my first and last order. I would have to make another mistake!
Max

Parts Geek Response • Jun 10, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded your credit card $55.43 on 06/10/2020. Please allow 3-5 business days for the refunds to appear on your statement. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

This business has terrible Customer Support,.they won't keep you updated on your purchase,..no one will return phone call,.everytime you call both numbers you get a answering machine,.and when you try to get a Refund,.they give you the run around,.this is the worst experience I've had with a Legitimate Business,.and someone actually lied and said they shipped out item,.but it was a clear lie,.never shipped it out,.and then I have to wait 2 weeks to get me money back,.I would advise anyone who uses this site for the 1st time to "NOT"!...they will give you the run around and you will actually never talk to a real person,.only a bunch of No Experienced ***.."WORST EXPERIENCE EVER"!!!!!!!!

Parts Geek Response • Jun 04, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. USPS attempted to deliver the package however due to an undeliverable address stating the one day they attempted to make a delivery it was closed then the next day *** states you have moved and could not locate you. *** returned the order to our warehouse and the refund started at that time. Refunds generally take 7-14 business days and you were refunded in 6 days. Please accept our apology for the bad customer service which you have received. Please know that steps are being taken to fix and improve the service of our company so that such an event will never happen again.

To bad I can't give zero Stars. With a purchase of an item that requires a core charge consider that part of the price. Also the worst customer service.

Parts Geek Response • Jun 04, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Under customer service on our website, it states:
How Do I Return a Part or Core?
(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER)
We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

I was sent the wrong part & it cost me more to mail it back. I won't use them again.

Parts Geek Response • Jun 02, 2020

Thank you for the feedback and your patronage. Our management has been notified of your concerns and we are working with the warehouses to improve their shipping methods.
Please accept our apologies for any inconvenience that we may have caused

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Description: Auto Parts & Supplies - New

Address: 3900 Mechanicsville Rd Bldg 7 Ste 213, Doylestown, Pennsylvania, United States, 18902-1669

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