Parts Geek

I was sent the wrong part & it cost me more to mail it back. I won't use them again.

when shipping rates are more than the part that is an exorbitant charge

Shady business. They sent me the wrong parts, which I was able to install on a NON-MOVING CAR, but because I installed they said they wouldn't take back. Garbage. They send the wrong parts and then expect me to throw the rotors away. Will never do business with them again.

I have use partsgeek in the past but can say with certainty I will never again. Although my issue were not directly their fault in one case I have two issues. The first is my parts didn't arrive in a timely manner, ok not there fault it was UPS. My second issue is they sent me 2 right upper control arms instead of a right and left. They don't stand by their return policies the leave it all up to you. I will spend more happily elsewhere and will get what I paid for!

Hello everyone who's read my post. I was happy with PartsGeek because of the affordable prices. Everything was going well until *** said they delivered three out of four of my orders. I was home and outside and no *** employee every came to my place. I called *** file a claim, but they said it was *** and Partsgeek has to file a claim. I went to the website and open a ticket to track my packages, but Partsgeek open up a return instead. I tried to call Partsgeek and was hang up 4 times, put on hold once and never got back to me. I even emailed them on the Return email, but they keep resend emails on how to ship back parts that I don't even have. I tried to open a ticket again but you're only allowed one ticket. I tried everything even calling back again, but after 10 minutes they pickup and hang up. I was a Partsgeek customer and now I will never order from them again. Lesson learned the hard way. I am out $83.77 plus taxes and partsgeek insurance which came a little over $100 dollars.

Parts Geek will not allow for "cancellation" of an order once it is placed. And, the "process" to get a "refund" is time consuming and extremely "inconvenient" for all customers - BY DESIGN. I recently placed two separate orders for car parts. 1.) My first order was for two radiator hoses placed through "autopartsgeekLLC.com" - a wholly owned sub company of "Parts Geek" that operates from *** online. And, 2.) My second order was for two radiator caps placed directly with "Parts Geek. Both companies mentioned use the same exact "Exclusive Registered Trademark Logo" at their web-sites Within one hour of placing both of my orders, I found out that Amazon was able to give me all of the parts "free" as part of a special "customer rewards program" - based on my past loyal business. I immediately tried to cancel both orders with "Parts Geek." I was not happy to find that that "cancellations" were not accepted under any circumstances. I told them I would "refuse" both shipments and file for a complete "refund." Parts Geek intentionally made it difficult to get my money back. The order for radiator hoses through Parts Geek took me one month to receive through PayPal's "computer programed automated "complaint and resolution" program. My second order for radiator caps took two months to receive directly through my local *** Branch Office. Parts Geek "lied" to me over the telephone by telling me that they are "not a part of "autopartsgeekLLC" (who never replied to any of my 13 emails requesting a refund through *** and refused to help with a "refund" for the radiator caps. Overall. Parts Geek and AutoPartsGeekLLC (listed on ***) are terrible companies to deal with. Their prices are higher than their competition by a significant amount and their customer service is dishonest and intentionally "hard to deal with" - hoping customers will "give up" the struggle and allow them to "steal."

Horrible!! I was sent the wrong parts and have been trying to get in contact with them for more than 2 weeks and everytime I call I am hung up on!! Seriously pissed at this point!!

They totally suck. Bought a part. Had to return it wrong part on there end. They told me twice they received it on march 30. Now they deny ever saying that. No refund. They are very shady. I will never use them again.

They offer $15 discount for your next order if you become a member and guess what there is a monthly fee for that and they don't tell you, so ones you leave your credit card info for them they will start charging you for the membership fees. Scammers

Well it’s been about three weeks since Anthony the manager at parts geek said he would get back to me still no reply just as I figured once I got my money they don’t give a st I’ve read reviews on here and it’s obvious they really don’t give a st!! I decided to spend my money other places spend locally these people aren’t worth the time and the effort

Ordered a part. Wrong part sent.Company blamed me .Now I'm out $38.00 for shipping. Wouldn't order anything from this dishonest company.

ordered a wheel bearing assembly and the speed sensor did not work .when I contacted parts geek I was told I had to pay to ship it back and it was going to cost almost as much as I paid for the bearing and found out that even if they sent the wrong part out to the customer the customer would still have to pay to return the part. For this reason I will not buy from parts geek ever again.

Ordered several parts For my 2005 Jaguar during an amazing sale With free shipping. Order would not process during the weekend sale. “Network Busy” was the on-site message” until end of weekend. Then order went through. Billed for regular prices and Received wrong parts! Icon wiper blades sent do not even fit my vehicle! To return, had to send each part (wiper) separately at a return cost that was more than the part itself! Other parts Prices were inflated way beyond normal prices for parts and I was charged for shipping! Buyer beware! Costly error dealing with this company

Rear forward control arm threads stripped out before I even got close to the recommended torque settings. It took me nearly three hours to remove the part without damaging the other parts on the vehicle. Due to the low quality and failure of these parts during install, I now question the integrity and safety of the rest of the parts in the order. I have spent weeks installing these parts. Partsgeek makes you pay out of pocket for shipping and they put you through a lot of trouble just to get in touch with the returns department. My order number is *** and I placed the order on February 26, 2020. On top of the failure of the parts, my original order was incomplete. They didn't even ship the front springs and shocks. They also shorted me several of the rear sway bar links. It was nearly three weeks before the missing parts arrived. My complete order was $1,765.93. Nearly $2000 worth of business from me in a single order and they have treated me horribly. The response time from customer service is completely unrealistic. It takes 2-4 days just to get an initial response from them. After you reply, it takes them another 2-3 days to answer back. I've been dealing with this same order since late February. Horrible company that accepts zero responsibility for any mistakes that are made by them or the other companies that they choose to source parts from. This is unacceptable. I am very disappointed and will not be giving them anymore of my money. They also delete negative comments from their social media pages and they delete any negative reviews from their main website. Awful business model and very shady practices.

I ordered the correct part (S6205)for my vehicle which costs 210.00 and they sent me the wrong part (S5205) which only costs $28.00 and belongs to another make/model vehicle and not only do I have to send it back at cost to me, but they will not send out the part I ordered until I reorder it for another $210.00 out of my pocket and I will have to wait 7-14 business days for the refund from my first order they mishandled. The consumer should not have to pay for the mistkes of the business or their partners.

Horrible company to work with. No customer service department. Only online. No exchanges which means when they send you the wrong or broken part, you have to pay shipping twice to get what you originally ordered. They will not credit your shipping for discount your replacement/ Their mistake is your responsibility. Took 3 weeks to get a return label from them. Refunds from their mistakes take 4 weeks or more to post back to your card. Run away, my friends, run away.

Shipping prices are very expensive if u have to return a part

I ordered a "kit", which consisted of rear brake rotors and and pads, everything in individual boxes and separate part numbers. They sent the wrong pads, then refused to give me an RA or refund. Terrible customer service. Return emails take weeks to months. They do not fix their mistakes. DO NOT ORDER PARTS FROM PARTS GEEK!!!!! Use Google to find some other vendor!!! Wish I could leave 0 stars.

The description was very vague in the fact that it did NOT include the electronics inside the key Fobs I was replacing. I turned out to be lucky that the problem I was having with the Fobs (so far) seemed to be due to the old casings since all I received from you was new casings and I had to put the old electronics into them. It just seems that this should be something that is obvious and does not require the purchaser to read all the small print.

Horrible. Ordered $100 part that they said would fit didn’t fit but wanted me to ship back at my cost which was $85
Terrible never use again!!