Parts Geek

Ordered several parts For my 2005 Jaguar during an amazing sale With free shipping. Order would not process during the weekend sale. “Network Busy” was the on-site message” until end of weekend. Then order went through. Billed for regular prices and Received wrong parts! Icon wiper blades sent do not even fit my vehicle! To return, had to send each part (wiper) separately at a return cost that was more than the part itself! Other parts Prices were inflated way beyond normal prices for parts and I was charged for shipping! Buyer beware! Costly error dealing with this company

Rear forward control arm threads stripped out before I even got close to the recommended torque settings. It took me nearly three hours to remove the part without damaging the other parts on the vehicle. Due to the low quality and failure of these parts during install, I now question the integrity and safety of the rest of the parts in the order. I have spent weeks installing these parts. Partsgeek makes you pay out of pocket for shipping and they put you through a lot of trouble just to get in touch with the returns department. My order number is *** and I placed the order on February 26, 2020. On top of the failure of the parts, my original order was incomplete. They didn't even ship the front springs and shocks. They also shorted me several of the rear sway bar links. It was nearly three weeks before the missing parts arrived. My complete order was $1,765.93. Nearly $2000 worth of business from me in a single order and they have treated me horribly. The response time from customer service is completely unrealistic. It takes 2-4 days just to get an initial response from them. After you reply, it takes them another 2-3 days to answer back. I've been dealing with this same order since late February. Horrible company that accepts zero responsibility for any mistakes that are made by them or the other companies that they choose to source parts from. This is unacceptable. I am very disappointed and will not be giving them anymore of my money. They also delete negative comments from their social media pages and they delete any negative reviews from their main website. Awful business model and very shady practices.

I ordered the correct part (S6205)for my vehicle which costs 210.00 and they sent me the wrong part (S5205) which only costs $28.00 and belongs to another make/model vehicle and not only do I have to send it back at cost to me, but they will not send out the part I ordered until I reorder it for another $210.00 out of my pocket and I will have to wait 7-14 business days for the refund from my first order they mishandled. The consumer should not have to pay for the mistkes of the business or their partners.

Horrible company to work with. No customer service department. Only online. No exchanges which means when they send you the wrong or broken part, you have to pay shipping twice to get what you originally ordered. They will not credit your shipping for discount your replacement/ Their mistake is your responsibility. Took 3 weeks to get a return label from them. Refunds from their mistakes take 4 weeks or more to post back to your card. Run away, my friends, run away.

Shipping prices are very expensive if u have to return a part

I have been a parts geek customer for a few years and had no problems .Two weeks ago I order a transmission kit and flywheel. Got the transmission kit but not the flywheel.Parts geek sent the part but UPS!! damaged box badly and lose flywheel.PROBLEM IS !!!! PARTS GEEK CUSTOMER SERVICE TOLD ME TO STOP CONTACTING THEM AFTER I CALLED THEM TWICE AND STILL WAITING FOR A RESPONSE !!! FOR 6 DAYS !!! Really Really Really MAD!!!!!!!

Horrible. Ordered $100 part that they said would fit didn’t fit but wanted me to ship back at my cost which was $85
Terrible never use again!!

The description was very vague in the fact that it did NOT include the electronics inside the key Fobs I was replacing. I turned out to be lucky that the problem I was having with the Fobs (so far) seemed to be due to the old casings since all I received from you was new casings and I had to put the old electronics into them. It just seems that this should be something that is obvious and does not require the purchaser to read all the small print.

I ordered a "kit", which consisted of rear brake rotors and and pads, everything in individual boxes and separate part numbers. They sent the wrong pads, then refused to give me an RA or refund. Terrible customer service. Return emails take weeks to months. They do not fix their mistakes. DO NOT ORDER PARTS FROM PARTS GEEK!!!!! Use Google to find some other vendor!!! Wish I could leave 0 stars.

I ordered a cv driveshaft from them and when I went to install it the inner joint was locked up. I tried for hours to call for a refund and cannot talk to anyone. When I posted a negative comment on their Facebook page I was blocked and cannot comment there anymore. The shipping to return the defective part will cost more than the part. I am using my wife’s Facebook account because these crooks have blocked me. My order number was ***. This appears to be my only recourse besides contacting my CC company.

worst customer service lost part would not refund very rude DO NOT DO BUSINESS WITH THEM

Parts geek, are ss!
I ordered a set of rear brake pads & rotors. I followed the categories as far as: year, make, model, engine size, sub model ex lx.
Several options came up, I chose one. The product that came didn't even fit my car. The rotors that I received are 5 bolt, my car is 4 bolt. Clearly not my fault. They agreed to refund my purchase, but at my expense for shipping. Which was ridiculous. And reading some of these other reviews, I probably wouldn't even have gotten a refund. So now I still have a set of brakes & rotors that are of no use to me. I'm trying to sell them locally, to recoup some of my money. What a HUGE waste of time & money.
This was my 1st & LAST time I will ever order from parts geek. Their customer service is horrible! Buyer beware...

Horrible experience. Waiting on a refund. Should have checked them for complaints/reviews. Never again.

Horrible customer service, hung up on me. Refused to allow me to talk with supervisor. After multiple calls, they put me on hold. The original customer service representative that hung up on me call my cellphone from a different number to argue about me complaining. Completely pathetic quality control across the board. Finally had to file a fraudulent charge to my Discover card for failure to receive anything.

I had a large order one part was left out and they said well looks like it shipped so we will investigate then I said fine I still need the part so ordered a 2nd one waiting for their " investigation " charged me again for the part and the shipping and then they said will will not refund anything ect. I am beyond mad why if it was delivered would I buy a 2nd one? Their customer service is a complete joke. They wouldn't even let me speak with a manager I am completely disappointed and angry

ordered a calipearefrom last year never recived claimed it was lost cost 120 would not give money back orderd canister valve payed $25 for fast delverey they forgot to put street adderss so it was delayed this site cant get things wright will not order from them again

Ordered parts, parts shipped *** with wrong address. Partsgeek has shipping instructions to carrier that recipient cannot update shipping information. Called partsgeek 4 times. Partsgeek will not contact *** with updated/correct address. Received nothing but runaround from partsgeek, customer service is nonexistent. Will dispute charges and never deal with partsgeek again. My customer is waiting on repairs that cannot be performed due to partsgeek lack of customer service. Do not deal with this company. Partsgeek is horrible.

I ordered a part for my pickup. Got the wrong part. Sent it back and ordered again. Could have swore I ordered the right part the second time.. still got the same part. They said it was me ordered the wrong part again.. I asked if they would pay to ship it back the second time since I played for the first one. They told me no way it was my fault I got the wrong part again. I told the manager I would not deal with them again. He said that's fine... pretty much told me to go away, after I ordered several parts from them and then ran into that problem... they treated me that way.. I'm unsubscribing them and won't deal or tell anyone else about them... so... as THEY TOLD ME..... NO GO AWAY...

Sent wrong part twice yet to make them up 225$ out the window. Will not use them again

Every one need to know not to buy anything from you guys. You sent me the wrong product, I follow your return policy and still didn't get my money back. $200 I trusted you, but no more.