Parts Geek

PartsGeek refused to refund a $110 core charge on a Mercedes diesel injector because I didn't return it in the original box. Customer Service became unresponsive and ultimately rude about the issue, even after I offered to accept store credit. I won't do business with them again. Their service after the sale left me feeling like they just don't value their customers.

Your company is terrible no customer service canot access customer service and why is there no information about returning items with no information on howto do that ithink parts geek is trying to screw the consumer no way to actually get any thing done parts were late tracking sucked never will I use partsgeek again and I will do everything possible to make sure that other people dont experience the trauma I went through ibcouldgo on and

Bought automotive items from these folks, turns out numerous calls to their customer service was non existant...very poor. I called maybe 7 times to talk to someone yet they hung up on me several time and in fact refused to transfer me to a manager...
These people are selling items with the same or different part numbers for different prices yet the customer does not know which product they are actually buying.
If a part is designated DOT SAE approved for $80 and the same non DOT SAE part is $20...and they treat them the same, that is a problem.
An employee actually admitted they do exactly that.
I bought Hengst filters described as fleece but mine were not fleece.
The DOT SAE issue is absolutely a serious issue....ie...head lights, tail lights etc...
Thanks

Only company I've ever dealt with that charges before shipment of an item. They charged me for a part their inventory listed as having 14 of and then notified me it was out of stock. I was willing to wait or order a diffrent part but customer service rep I spoke to was absolutely terrible, barely spoke to me and offered me no other solutions. Then a rep who emailed me simply stated lots of warehouses use their products and thats why their inventory is off. They did issue a refund and overall it took a week to recieve. Use another company that can keep track of inventory and doesn't charge you for items before it ships. Do not reccomend this company they clearly have orginazation issues.

I ordered a timing chain assembly and was shipped a grill instead, I have tried for 2 weeks to get this rectified and I keep getting the run around...always wait 24-48 hours and someone will be in contact with you. TERRIBLE customer service, I explained my situation to a customer service rep and told them that if my situation wasn't rectified I would file a report with the Revdex.com...he said, "do whatcha gotta do" and hung up on me! I will NEVER order from them again and I will tell EVERYONE I know to avoid them!

I was shopping for lower control arm stops for my 2002 Silverado. I needed 2 each to replace one on each side. I was searching for MOOG Brand p/n K201426. Partsgeek.com used their own p/n , and does not show the MOOG p/n in the listing. The picture in the listing shows a picture of 2 each, no manuf. p/n. Price is somewhat higher than other online sellers for a single item. I paid for shipping, insurance and state tax in the purchase. When I received the shipment, it only included one item! I checked the listing again and verified it showed a picture of two stops. I sent a message to customer service advising them I only received one item not two as shown in the listing. I received a message back; Good afternoon,
Unfortunately, the part you ordered was for "1" control arm stop. It did state that in the notes section of that part.
I have attached the photo of the part you ordered.(Still shows 2 stops)
Customer Service
My cost for the single item I received was;
Parts Ordered
2002 Chevrolet Silverado 2500 HD Control Arm Stop Price: $53.08 Core: $0.00 Service Contract: $0.00 Qty: 1 Part #: K201426B
Sub Total: $53.08
Shipping: $9.95
Insurance: $3.95
Tax: $5.19
Total: $72.17
Shipping Options:
Ground
When I replied to customer service I told them I felt the ad was deceptive showing a picture of 2 stops (it does say 1 item per package), the price was higher than I could obtain from other on-line retailers, since the ad showed two items I thought I was getting 2 stops.
Customer service relies;
Michael T,
A customer support staff member has replied to your support request, #66724 with the following response:
Thank you for the feedback and we will pass that along to make our listings more understandable.
NO CHANGES HAVE BEEN MADE AS OF 3/5/2020
Read their policies carefully, buyer beware! I will not be doing business with them again.
Mike T

Poor customer service, very disappointed, 3 weeks and problem still not resolved!!

Bought a part it was wrong cost more than the part to send it back.So I’m stuck with it.

I really like to order from Parts Geek but the last time I ordered from them a separate charge appeared on my bank statement for $37.95 from discount auto parts. My complete order was only about $40 so that doubled the price I paid. After research I found that I was not the only one this has happened. I know that Parts Geek did not make the charge but someone is using the information supplied to Parts Geek to scam people. I was very disappointed to find this out to the tune of $37.95. I really can't afford to pay double for the parts I order.

Hate them' I & my sister order several parts from geek parts& I returned a $70 part I didn't need I was charged $45 to send it back because part geek don't pay for returns' when they charged me $280 for shipping to receive my parts.never again will I shop wit them+ I have a grill now I'm scared to attempt to send back because I refuse to be jipT' out my hard earned money!

READ RETURN POLICY - YOU MUST PAY THE RETURN FREIGHT FOR THEIR ERRORS!!! I ordered a part for my truck (Ford) and received parts for an ISUZU. WRONG PART - 100% THEIR ERROR, but I had to PAY the return freight to get a credit!
DO NOT trust their software to be correct for your vehicle!

I ordered three items to fit a CHEVY truck. I was please with quick delivery, but open inspecting my order, found that the items I needed most, and the most expensive item, wasn't the right one. Parts Geek sent me the item for a FORD truck instead. This was their mistake - not mine. Filled out the form for a return number and got an email with that information the next day. Happy about that too. Go to *** to ship item back, $162.00 to ship something back that was their mistake not mine. Called their number to place an order (the only number they have listed) several times before speaking with someone. Got a bunch of run around. Kept telling me to fill out the return form. I WILL NOT pay $162.00 to return an $118.00 part. If I had ordered the wrong part, I could see me having to pay the penalty - but not for their mistake. This is very poor business practices.

Terrible return policy ?? and terrible customer service! I will never shop there business or recommend them

Received broken part and customer service was a joke. I was willing to pay to place a new order for the same part because I needed it by a specific day, but they would not offer any type of expedited shipping unless I paid extra.... for something I already paid for and received broken? It also looks like I will have to pay for return shipping on a BROKEN PART.
It seems like this place just wants to scam their customers out of money.

You it's. You shipped me to 7 ft bed sides standing up. Didn't fit in the truck guess what happened. Driver speed off. I didn't understand your return policy. And when I called was met with resistance. What the hell. Closer observalace of box leads me to believe its previous damage. Send me the 250 dollar delivery fee it will be your cheapest way out.

I ordered two radiators and a handful of related parts from PG. The first radiator was clearly stated to fit my 1986 Jeep CJ-7 4.2L six cylinder. It would not. Return freight was on me...$61.00. The second radiator, verified by the phone attendant and his manager "Dee Dee" also proved to be incorrect. Yet another return freight fee was my obligation...along with shipping to return the incorrect radiator hose. They did refund charges for the parts however not for shipping either direction, leaving me with more than $180.00 in expenses for the privilege of delaying repairs and dealing with the frustration of their consistent errors. I can accept that sometimes incorrect parts are shipped but I cannot in this day and time accept a company policy that insists upon forcing the customer to pay for their mistakes. Were there a lower rating than 1 star I would offer it here. There are many other and better options.

was sent incorrect parts, twice over . 2nd time I returned part at my own expense and haven't been refunded . i'd avoid them. .

I brought a part a month ago they refused to give my money back they sold me a wrong part I will not recommend anyone to buy parts from they they ripp me off

I ordered a part from partsgeek.com and received the wrong part. When I called to have the correct part sent to me and requested expedited service, the customer service representatives were very rude. I was told I could return the part and reorder. No expedited service was available. There was no effort to right the situation of having to wrong part sent costing me time and money as my vehicle is in the shop waiting for this part.

I am not happy. I received my order 3 months ago and 1 box was missing.. I notified *** and PartsGeek and I am still waiting to hear from them.
On 2/3/2020 I received a ticket.and was told I would received a reply stating I would get a reply in 24 -48 hours. I still have not got a reply.