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Parts Geek

3900 Mechanicsville Rd Bldg 7 Ste 213, Doylestown, Pennsylvania, United States, 18902-1669

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Reviews New Auto Parts Parts Geek

Parts Geek Reviews (%countItem)

Long story short fedex lost my package.
Obviously no fault of parts geek, but the way it was handled was absolutely disgraceful. After one week fedex took blame on damage/ loosing the package. Parts geek takes 10+ calls minimum to get someone on the phone just to say they are waiting from a warehouse to get answers. I have been waiting on a refund for over a month and every time I get ahold of someone they say it wasn’t their fault. No kidding. But *** refunded them not long after the incident and im stuck waiting over a month. Worst customer service I have ever had to deal with

Parts Geek Response • Jul 15, 2020

When filing for a lost package claim with a carrier (***) it will start with a seven day tracer to see if they can locate where the package was delivered. If they cannot trace the package they will start paperwork to file and complete the claim. Claims take approximately 30 days to settle. Unfortunately, this is out of our control and we apologize for failing to provide you with the excellent service you expected from us.

I received horrible customer service from parts geek. I ordered a part and paid $35 for overnight shipping. When my part arrived the next day, it was broken. I filled out their customer service complaint form and was advised that I would have to pay for the part again as well as overnight shipping again in order to get another part. Also was informed that I would have to pay to return the damaged part. So not only would I be out X2 on the price of the part but I would be paying rushed shipment twice as well as return shipping for a damaged part. This is by far the worst customer service I have ever received from any company I have dealt with in 30 years

Parts Geek Response • Jul 14, 2020

We value your business and we would be happy to discuss any issues and investigate matters further to resolve this matter favorably. We cannot locate a recent order with the email address you provided.Please contact us at our toll free number to examine your concerns. Thank you.

I made some orders with this company, though they were great until I return something, the customer service is the worse you need to fixed it asap. I brought 5 new customers to the business and they all are looking to leave. Get on your game or you will be out of business very soon.

Parts Geek Response • Jul 14, 2020

We take full responsibility for the lack of excellent customer service we did not provide and apologize for not getting a better resolution from our customer service representatives. We have advised management of your concerns and complaint and will be taking the necessary steps to improve our customer support and training. Again, please accept our apologies for any inconvenience that we may have caused.

I'm writing this review to alert all potential customers of Parts Geek who may return an item. On the front page of the Parts Geek website they tout how easy it is to return a purchase. And for me it was easy. However, they don't disclose up front that all return postage is paid by the buyer. The buyer should take extra cautious with the fitment of the part. You cannot rely on what the clerk or computer says. THEY WILL NOT PAY RETURN POSTAGE EVEN IF THEY ARE AT FAULT.
In my case the computer and the clerk indicated the part would fit my car. I called the clerk and and told him it would not fit "he said can't you make it fit" if it was only so simple. Be especially careful with heavy/bulky items. Was I in for a shock when the cost of my return postage was HALF the COST of the item I purchased.
To be fair Parts Geek does disclose they will not pay for return postage, that can be found under the Customer Service tab, where they outline their return policy. My point how is how many buyers look in the customer service tab before the purchase, typically customers only need customer service when there is a problem after the purchase.
I believe Parts Geeks should be up front on the main webpage stating it will not pay return postage for any reason.
I suggest that Part Geek should modify their policy and allow customer purchase return postage at the same rate they paid for the initial delivery.
In the mean time, BE EXTRA DILIGENT WITH THE FITMENT and be aware of the return policy.

Parts Geek Response • Jul 14, 2020

We take full responsibility for the lack of excellent customer service we did not provide and apologize for not getting a better resolution from our customer service representative. We have advised management of your thoughts on our website and will be take steps to improve our policy notifications. Again, please accept our apologies for any inconvenience that we may have caused.

What a terrible company. They don't answer the phone. the Invoice is missing the number and because they don't have a good cr their is no way to contact them either by phone or email. The worst oh yea they sent me the wrong part.

Parts Geek Response • Jul 14, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Since you did receive a wrong part from our warehouse, we did issue a pre paid shipping label right away so that you did not have to pay any out of pocket expenses. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Probably the worst customer service in the world. I placed an order for a grille assembly for a Toyota Pickup. Once I received the order, upon unboxing, we've noticed the wrong part was sent. I file a claim with their customer service, hoping to receive some options to receive the right part. However, with their policy, they cannot file a return if the package not in original packaging, or has never been installed.
To add more fuel to the fire, we were asked to send a picture of the packing slip, the item, and the box. There was never a packing slip included in the box, and while inspecting the packaging, we noticed that there was a sticker on the packaging paper, signifying the correct part that we had originally ordered. How can a company have all the correct item information from the customer, the correct information on the packaging paper, and still have the wrong item inside their packaging?
This company states that they value 100% of their customers, but do not even attempt to create some sort of resolution to ensure that their customers are satisfied. It is THEIR obligation to ensure that the correct product is being shipped AND TO MAKE SURE THE PRODUCT IS CORRECT WITHIN THEIR OWN PACKAGE AND FACILITY. This company's mistake should not be at the cost of the customer, and if there is an issue, to comply and find a resolution, rather than avoiding one.
Beyond my own experiences, hundreds have also continued to complain about their customer service. But they continue to have a 4-5 star rating across various websites. Doesn't that seem fishy? It seems as if they handpick positive reviews and ignore the negative ones to help maintain their image as a "good" company.
Do yourself a favor and ignore any sort of business with this company AT ALL COSTS.

Parts Geek Response • Jul 14, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. When customers claim, parts are damaged, defective or not as described it is normal practice to request photos. Once the photos are sent and valid our customers claim, we issue a pre-paid shipping label and send out the correct part when applicable. Since you never responded with any photos, a return shipping label could not be sent since our warehouse needed to confirm the claim of the wrong part being sent. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Awful experience trying to get my refund. Their policy says it can take up to 14 days, and it took almost a month. The only reason I even got my refund, was after two emails and two support tickets created. I also had to threaten a complaint with the Revdex.com. Their website reviews are all reviewed by their team beforehand, so the excellent reviews are very misleading. If you check around online, you will see many others had similar problems.

Parts Geek Response • Jul 13, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Depending on what type of return it is, as stated on our website:
How long do part refunds take?
Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

Customer service with this company is awful. There is no communication. There is no way to reach someone in person via phone. It has been close to 4 weeks since we ordered a part for our car and after 2 weeks the shipping company notified us that there was a shipping delay and the part was returned because the package was damaged. I understand that there are problems that can occur, but we never heard anything back from the company. They did clear our payment as soon as the order was placed. So they have our money and after almost a month, we still have no merchandise. The only response we have gotten was what seemed like an automated email after we requested an immediate refund. The email said they would check with their warehouse. We still haven't heard anything back yet. No communication, no refund, and that, after messaging them twice. We've had to order the part with another company as we needed the car fixed. This company is not anyone I will ever use again!

Parts Geek Response • Jul 13, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. *** started their investigating on the damage claim for the shock absorber on 06/08/2020. Damage claims can take up to 30 days to complete and unfortunately, that is out of our control. However we courtesy refunded you on 06/25/2020 before the claim was closed. Again, please accept our apologies for any inconvenience that we may have caused.

They sent me a box of printer ink instead of my requested auto part. Then said my neighbor probably has my part and to check with them?! Getting the run around because they have a delivery confirmation. Yeah!, the wrong item delivered. They're refusing a refund and say I'm in a claim investigation that may take 35 days. Please don't use this fraud of a company. Use 1A auto . They're great.

Parts Geek Response • Jul 13, 2020

We value your business and we would be happy to discuss any issues and investigate matters further to resolve this matter favorably. Please contact us at our toll free number to examine your concerns. Thank you.

Terrible company to purchase parts through. Had a brand new sensor break a bolt inside my synchronizer. Not only do I now have to buy another sensor but I can now tack on another $80 for a new synchronizer. I wouldnt recommend partsgeek.com to my worse neighbor. Purchase through your local parts store. Most of them stand behind the products they sell.

Parts Geek Response • Jul 06, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize you received defective part however the defects are a manufacture issue and we will be notifying the manufacturer of this issue. You never contacted Parts Geek to let us know it was defective, therefore not giving us a chance to make things right. You can go to our website to process a return request so that you can be refunded for the defective sensor. Please go to http://www.partsgeek.com/aboutus.html

I've installed radiators before on these and other dodges. I ordered a tyc radiator for a Dodge Ram 2500 5.7 Hemi. I needed this radiator for a work truck to get back on the road The radiator was not an exact fit, (though only two models), the other option was for a 6.7 Ram. The existing radiator was rectangular, this new unit was slanted, but sizing it up, it looked like the brackets were going to line up. The bottom rubber nub however, did not fit in the frame bracket on bottom left, and rubber had to be removed to even make the other brackets bolt in. The top bracket near the radiator cap had to be drilled also in order to install top bolt. Once I made the the modifications to get the radiator installed, I then noticed the plastic flange, that the radiator cap secures to, 1/4 of it was snapped off. Didn't find the broken off piece in the box, so was likely shipped this way. I try to contact, look up my order number on Partsgeek.com, it says it doesn't exist, though they emailed me my order number, which I tried using and checking 4 times. I try to contact customer service on the site, it won't let me. I try to have my order numbers sent to me from partsgeek... nothing. Don't know if they are just trying to unload a bad radiator on me or what. I've used them several times in the past without issue, so have never really had to contact them until now. Site has no sign in, or account feature with information etc., and if you need to contact them, they say, do it on their site, through the form, which isn't taking any of the ways listed to contact them with my issue. The phone number is for sales, and they also offer a fax number. Not satisfied, not telling how long before I'm changing this one out, or the radiator cap keeps blowing off...

Parts Geek Response • Jul 06, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided (name, email address) we show no orders with a radiator placed with Parts Geek.com. Your last order was 05/01/2020 for brake parts for your 2008 Dodge Ram 2500. Rest assured, if you received a broken part, we would have issued you a return shipping label to send it back for a full refund.

Terrible customer service... Had to involve ***l just to get a refund. Take your business elsewhere to avoid the frustration and waste of time.

Parts Geek Response • Jul 06, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing your complaint, we show the order was placed through eBay.com and not partsgeek.com. You would have to contact eBay in order to let them know what problems you were having with your order. But we do see that you were refunded in the time frame of 7-14 business days. We apologize for any inconvenience.

How are you even in business you steal money from customers. You phone hangs up wjile waiting on hold. You owe me 554.00

Parts Geek Response • Jul 06, 2020

Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment. But since it was a few months since you contacted us about the order, and the abusive language that was used towards us, it is taking longer to investigate the matter. We are contacting the warehouse to resolve the issue with your refund.

Ordered 2 BMW grilles @ 16.00, weighing less than 2lbs, shipping and was $26. It was the wrong ones. Had to mail them back which cost me $11. Took over one month to get my $32 back and cost me $36 to get it. Not saying they don't have the parts but l will never buy anything from them again.

Parts Geek Response • Jul 02, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As our website states https://www.partsgeek.com/aboutus.html. “All returns are freight prepaid by the customer.” We do not offer re-imbursement for return shipping charges. We apologize for any inconvenience.

PartsGeek is the most deceitful, lying company I have ever had the displeasure of working with in over 45 years in the automotive business. Their salesman flat out lie! I called to order a timing chain set for a Chrysler ***, and the salesman said and I quote don't buy these cheap Chinese Parts, let me sell you a good American-made set." I said okay, thank you, and I will spend the extra money for the good American made set. Well, they sent me Chinese crap! I called and expressed my displeasure in their ways, and they said well send them back. I said I can't send them back, my customer had to be on the road the next day, and I already installed them. I have a very unhappy customer and so does PartsGeek. I simply asked for a refund for the difference between the Chinese crap, and the American made parts that they did not send me. They have refused to do so. Avoid this company at all costs! Repeat avoid PartsGeek at all costs! They are lying, deceitful, and apparently their customer service department is overseas, because they do not understand plain English. This is a terrible, terrible, terrible company!

Parts Geek Response • Jul 02, 2020

The manufacturer is located in Arizona and not China, and as listed even on their website, "The complete kits, which meet or exceed OEM performance requirements, ensure a quiet and maintenance-free experience. Cloyes parts are CAD designed and manufactured using premium materials. Each part is extensively tested and measured for function, fitment, and durability to ensure optimal performance". We are sure your customer will not have any issues with the parts. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

This business expects you to pay return shipping which is nonrefundable on parts that are defective or machined wrong and don't work. I bought 2 axles for $228.00, one was bad, so I called and had to buy a new one for $125.90 and when I went to send the bad one back, the price of shipping was $75.00 without insurance and tracking. I have not sent it back yet cause I don't want to spend over half on shipping, when I'm unsure they will refund the remaining money they owe me, so as of now. I am trying to dispute it through paypal and my credit card company cause I have made at least 20 calls to parts geek and I get hung up on and they would not answer me on there website. Looks like they will screw me for $125.90... Total I paid is just over $354.00 when it only should be $228 and some change. Very dissatisfied and dissapointed that a business can get away with this.

Parts Geek Response • Jul 02, 2020

We apologize you received a defective axle shaft however the defects are a manufacture issue. As per our policies and procedures, we do not offer reimbursement for return shipping costs, including defective merchandise. We apologize for the lack of excellent customer service we did not provide you. We have advised management of your concerns and will be taking the necessary steps to improve our customer support and training. Again, please accept our apologies for any inconvenience that we may have caused.

BEWARE, DONT EVER BUY FROM THESE GEEKS ! I bought a mass air flow sensor for my vehicle. it lasted just past the 30 day warranty. my fault for not checking reviews first. exactly how are these frauds still in business ?

Parts Geek Response • Jul 02, 2020

Most of our parts (but not all) come with a one year warranty excluding wear and tear items. We are sorry you received a defective part, and you DO have a one year warranty on the sensor. We have set up your return and you will receive return instructions in 24-48 hours so that you can return the defective part for a refund. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Should have bought my trunk latch actuator from Rock Auto their price was $18 cheaper than the Geek for the same part number shipped to my door in only 3-5 business days. My mistake and a costly lesson learned!??

Parts Geek Response • Jul 02, 2020

Thank you for the feedback. Our management has been notified of your concerns and we are working with the warehouses to improve their shipping delivery times. We try and offer you parts at the lowest possible wholesale prices, you'll always save up to 80% off product list prices. We do realize that some other discount online stores do have lower prices on some parts.

Parts Geek charged me shipping to return a part that arrived defective so I paid shipping to buy it, very high shipping to return it then shipping again to replace it so I paid 3 times for shipping of one part and that is not right. Very disappointed this company wouldn't do the right thing and reimburse me for the extra shipping costs I incurred due to the defective part they sent me. I ordered a new working part and they sent me a defective part so they should have paid the return shipping and refunded my original shipping cost.

Parts Geek Response • Jun 29, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize you received a defective part however the defects are a manufacturers issue and we have notified the manufacturer of this defect. As our website states on our customer service page http://www.partsgeek.com/aboutus.html, All returns are freight prepaid by the customer. (including defective parts) However you were refunded the entire order for the defective part and see no other orders or parts that you have placed with us. I'm sure if you contacted us we would have done all we could to help you on shipping costs. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

I ordered a hood and a front bumper cover for my 2003 Mecerdes. They arrived in a box that was put togather by several peaces of cardboard taped togather and wraped with suran wrap. They shipped a steel hood with a plastic bumper cover in the same crappy box. Guess what, damage to both units. I called Parts Geek and spoke with a person named JR at ex. 1024. That was on May 29 and I have not herd from him since. He said he would look into the matter and call me back soon. Well that was six days ago. I spent $ 800 with Parts Geek and so far their customer service equals the crappy crappy box that my parts came in.

Parts Geek Response • Jun 29, 2020

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We take full responsibility for the lack of excellent customer service we did not provide Mr. and apologize for the errors made by this agent. We are aware of the issue and have set up a support ticket so Mr. can get a resolution to his damaged parts.

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Description: Auto Parts & Supplies - New

Address: 3900 Mechanicsville Rd Bldg 7 Ste 213, Doylestown, Pennsylvania, United States, 18902-1669

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