Terrible store filled with employees that don't care, deliberately do not help you or ignore you altogetherEmployee refused my return and would not explain whyThe area was dark, but the store was openThe boy who was acting as a greeter, barely spoke and didn't seem at all concerned to answer any questionsWhen I asked for a manager, I was refusedI went to my car and attempted to call the store for a manager, but I was put on hold for nearly minutesI called back and there was no answer, and then I tried againIt seems that store policy is to just not deal with customers if you "don't feel like it." I tried calling customer service for the store and was unsurprisingly bounced around they do not care about their customers
Horrendous customer service, complete lack of care or concern by employees, slovenly presentation and attitudes, and the store itself is filthy
My experience with Wal-Mart has been very unpleasantEven though the employees are friendly, they are bit knowledgeable of policy at allEvery store is not consistentFor example, I was informed by a store manager that Wal-Mart only price match if the customer submits the receipt through their savers catcher which is on their app because the stores no longer have the ability to price matchHowever, that is partially correctI called corporate customer service and was informed that Wal-Mart only price match if a purchase was made through walmart.com and the item had to also be sold by Wal-MartNo third partyAlso, if the customer has purchase an item from a store and submits the receipt via the Wal-Mart app, they will price match for the items except for electronicsSo, even though I purchased a fair amount of electronics (Xbox One, Laptop, and games) and was told I would be able to price match through the savers catch program via their app, that was incorrectI was told by a supervisor within the customer service department (via number listed for corporate) that it was my fault that I was misinformed by the store manager and that the price match policy online referred to walmart.com onlyEveryone have their own policies and I will not be compensated even though I was told I wouldLet's just say, I will not shop at Wal-Mart againI have heard stories on how they treat customers and now I have experienced it for myselfWal-Mart should take more pride in training and informing their employees better so they can be better at customer service because they surely lack in that department
CSM Windy- Very unprofessional She called me GHETTO and told me she has degrees and to go to another walmartI guess it must have been the way I was dress she assumed that I was trashThat is how she treated me and made me feel She seemed all too proud to call Sam the assistant manager and tell him very ignorantly about the situation This comes off as a person who seems very comfortable in her positionI called the store and spoke with Sam , I could hear her laughing in the background I have never been in a situation like thisI will be posting this matter all over social media along with the store location and CSM namesNo one should have to go through this She should be reprimanded for her actions Walmart is all about the customerNOT LIKELY
WALMART
L St, Omaha, NE
HORRIBLE CSM WINDY
ASSISTANT MANAGER SAM
I bought a tv on black friday and the tv is terrible I wanted to return it and buy a better one but since I dont have the box they will not take it back
I am reporting that I continually receive a dissatisfactory answer from Walmart Customer Service Associates, Supervisors, Managers, and above at Walmart stores It seems they have a standard practice of telling customers/clients or anyone with question to go the Walmart website when he/she cannot answer a question
This answer is not satisfactory in that the very reason that I have gone into the store is to receive substantive assistance beyond a website
Why is the Customer Service Associate, Supervisor, Manager and above at the Walmart store if he/she cannot answer a question about the Walmart store? (We don't need them just a computer)
Why doesn't the Walmart store representative provide additional assistance, for example by providing links to the website that will help point the customer to his/her needs specifically? Why doesn't the Walmart store representatives have computer terminals to help show and help the customer at the store?
Some help is better than telling the customer to go home and look it up on the Walmart website
IN CHRIST SERVICE
Genexxa
I had to call the store waiting for someone in the key department for an hour and I am still waiting to get my keys made an hour laterThis is unacceptable for a business as big as Walmart to do this to their customersI SHOULD NOT HAVE TO CALL WITHITHE STORE TO SERVICE
On Marcy 9, I purchased a 24" LED monitor ( brand is Element) We were offered an extended warranty that would protect us from theft or damage, for $ We purchased the warranty, mentioning to the clerk that it would be smart to have it..in case the monitor was ever knocked over by one of us or our childrenThe clerk insisted that a scenerio such as that would be 100% coveredOn May 3, 2016, my monitor fell from my desk Though nothing was visibly broken, I did see a severe pixel issue I immediately called the warranty number listed in a pamplet given to me at the time of purchase I was told that the warranty didn't cover damage due to a fall So we called and spoke to a supervisor at the store, directly They insisted that the warranty would cover us in this situation, and referred us back to the 800# on the pamplet When we called the number back, they reiterated that it was not their responsibility to cover the item
Product_Or_Service: Element LED monitor
Accoun
Started days before Black Friday sale trying to get a simple answer to whether or not the Vizio 43" TV would be available at $for purchase online at hours (Thursday morning) November Four persons in store at Loganville GA zip gave answers that flew in the face of Black Friday ad which I had already seenSeeking confirmation of my interpretation, I emailed ***@walmart.com with inquiryAfter several emails back and forth strewn with incompetence, ignorance of ad, and complete falsehoods I eventually got a response that yes indeed the item would be available at that timeGot online before midnight at the appointed time I attempted to purchase the itemClicking on item just sent you to another page where ALL the TVs were listed except the $one was not there (but it was available for $298)Tried that for minutes and nothingNext morning I got back on about AM and clicking on item sent you to the item which now was listed "out of stock"
I had wanted to order the TV online and have a relative pick up the TV in Port St Lucie FLWent back and forth with "Customer Care" , hardly ever the same personTold the Black Friday sale which was to start online minute after midnight, Thursday morning, November had actually (according to them) started on November 22nd and that was why the item was "out of stock"Going to file a complaint with the Federal Trade Commission for deceptive ad practicesGave them another chance and Walmart just says continue to check online for price and availability
We are currently in transition of moving from outside Oklahoma City OK to a rural location hrsSW of AlbuquerqueI work at a remote facility and live in housing provided by the organizationMy husband and children come down for a week and then I commute the hr round trip on the weekendIn March when he was here I purchased for my daughters until we move our large TV from Socorro NM Wal-Mart, choosing a TV we already own and utilize for our security system in OK never having an issue with itMy husband left the next day without looking at itI then proceeded to commute the next weeks back to OK, and he came down on April 14th, opened the TV to set up for our children and immediate texted me that it seemed fine until it was turned on and it did not workHe sent me photos of the TV on my phoneWe went on April 15th to exchange the TVThe return person was not very nice and called electronics " to verify" it was the TV we purchasedI said something to her, and my husband
If I could give this store less than one star I wouldI visited store number at address St Charles Rock Rd, Bridgeton, MO (store number and address is right here so please do not responding asking me to provide this information) a week ago and wanted to buy a phoneThe store showed of this item in stock (let me preface this whole review by saying ANY customer who knows how to use the internet can look and see how many of ANY item is on hand at ANY Walmart at ANY given timeAlthough this information is not top secret and this is not a new discovery, this seems to be a foreign concept to ONLY Walmart employees)No onto what happenedAgain, I already knew the this stores inventory showed of this phone item BEFORE I walked into the storeI ask a rep to verify this (because I would like to purchase, and he tells me the store doesn't have anyDoesn't verify anything, doesn't look up UPC (I had it on my phone)NothingI walk off an find a random manager, Same thingShe doesn't verify the information I ALREADY KNOW (which that the oh hand count for this item at this location at the time I was in the store was 20)So she calls a co managerHer name is RachelThe two managers go off and get their "we don't have this item" story together before walking over to meWhen they both walk over, Rachel has the biggest attitude in the worldFlat out disrespectfulShe gives me the "its not available online, its only sold by a 3rd party, its not available at any store..bla bla blaI know this is because I had a pocket full of receipts from purchases of this item at OTHER Walmart's in the SAME CITY? I was ready for the old "Its not available on Walmart.com so it not available at any store" lies And since this day, I have also gone to other stores and purchased this SAME item, So, I have clearly deduced this logic as incorrect
So, Rachel refuses to look up the item number to confirm what I already know (again, that the current on hand count is 20)Refusing to look up an item number provided by a customer? Hmm doesn't sound in line with Walmart's first core value of "service to the customer." I am an African AmericanI left the store very upset at this serviceI sent in another person that day for the same situation, and this individual had no issues getting the item looked up and the on hand count verified, They were whiteThese are the facts
So I contact Walmart and get a call back a few days later from Denise *** in the Saint Louis Market officeNo mention of the customer service I received whatsoeverShe takes the item number and says she cant verify the in stockFunny, because she day she called me, I just left the store and personally got it verified (with pictures)I told her I will personally email her multiple received (via email) from someone working in the store that verifies the in stock, in real timeClear as daySo she gets with the store manager and says that the store manager personally looked and said item could not be foundOnly way the store manager would even look is if the did show on handI am not a novice Walmart shopperIf I provide a UPC and the on hands show 0, no one is going to bother looking, right? So anyways, she tells me that the store manager changed the inventory to 0, which I have confirmedSo if the store manager changed the inventory count TO zero then it had to be changed FROM a number other than zero, right? You wouldn't say "he changed the oh hands TO zero if the on hand number was already AT zeroAgain, the number was More than happy to provide the pictures AND video evidence of this confirmation of the in stockSomething Rachel could have confirmed the day I was in the storeAgain, I provide pics proof that the item was showing in stock, and then proof of the item now showing "out of stock" because the manager changed the on handSo I don;t need anyone to tell me the "the item count has been adjusted to zeroI know this alreadyMy point is that it WAS and if Rachel's attitude was in line with Walmart's core value of "service to the customer", this would have easily seenBut associates are so quick to say what they don't have, instead of actually verifying what they do haveLess thinking, and more knowing
Again, we, as customers know the number of any item before we walk into a storeNow, if the item cant be located, then that is understandableBut a flat out refusal to even attempt to look up the provided UPC (ie: provide any type of customer service), is the real issue hereI will not let an on hand adjustment of this item to zero by the store manager deter me from what the real issue here and why that has not been addressedI have not been offered any sort of explanation about why the manager refused to verify this on hand count and why she was so rudeBut I do expect someone to be willing to look up a provided UPC with the scanner if the UPC is available or providedI wasn't rude, I wasn't angry..I was merely knowledgeable about the on hand count before I walked into the storeAgain, not a novice Walmart shopper by any meansAll I have received is "its not on Walmart.com so that means it not in the store," to which the fallacies in that argument have already been outlinedHOW CAN I BUY IT AT ANOTHER STORE IF UNAVAILABILITY ON WALMART.COM=UNAVAILABLE AT ALL STORES?
All the manager had to do is use the scanner to look up the UPC I provided, and see in stockJust like someone else in the store didJust like I already knew before I walked into the storeNow, she could have said something along the lines of "I do see in stock, but I will check to make sure I don't have any in stockOur on hands could be incorrect for a number of reasons, but I will definitely confirm we do not have any since the number (20) is so high." Then once she didn't find them, she could have said "thanks for bringing this incorrect on hand count to our attentionI will have the on hands adjusted to zero." Or something along those linesI would have been fine with thatBut that is not what happened and I have not provided any explanation as to why
According to the Walmart website, ["culture is the foundation of everything we do at WalmartWe define culture as our values in actionIt's how we deliver superior customer service, create a great front-line work environment and improve performance in order to achieve our common purpose of saving people money so they can live better."] Also, the very first core vales listed is "service to the customer", which I definitely did not receiveAgain, I have outlined about what customer service situation that would have been more than adequateBut a refusal to acknowledge your system showing in hand when I was in the store, and now all parties trying to play like the system never showed and just dismissing the real issue because the "the on hand count has been adjusted to zero just doesn't work for me
I received an email regarding my cancelled layaway and how I can visit any Wal-Mart to process my refundI went to the Wal-Mart on market street and they told me I had to go to the store I set up the layawayI went last night to get my refund processed and they told me I had to come back when layaway was openedI came back again today and they told me I needed a card that was mailed to me, which I haven't received in order to get my refundI showed them the email and it did not state I needed a card for a refundI asked why the email said I could go to any Wal-Mart and get this taken care of
Product Care PlansFailure to issue a refund after failed attempts to file a claim
Product care plan: ST#TE# TR# ID# 7JZ6901TWVFG Date of purchase 08/01/date of complaint 11/20/HTC Desire purchased with a product care planThe phone became unusable (multiple times before the complaint also)I went through the Product Care Plan for replacementI was referred to boost under manufacture replacement (866-402-7366)From boost I was referred to HTC (866-449-8358)There were multiple issues wrong with the phone that could not be listed on the product care plan claim(word limit).The phone could not be replaced as it was discontinuedI went to Walmart explained the issue, a manager told me to callAs my phone was not working and displaying the issues even after reset, I used the Walmart phoneI went through the process again with the employees presentStill no help The employees called on my behalf and went through the same problem( almost hours in
walmart auto center replaced my flat tire with a different brand and warranty than originally purchased.says it sells original tire once a year
walmart#02816, 5630w touhy ave,niles, IL I had a flat tire that was in road hazard warranty from walmartoriginal tire was DUNLOP 225/50R 17/SL SIGNATURE with a mile warranty from manufacturewalmart auto center replaced me with a tire thats totally a different brand with a different manufacture warrantythey replaced me with DOUGLAS PERFORMANCE 225/50R 94V that has a manufacture warranty of the sole reason for buying my original tire was manufacture warranty and walmart didnt replace me with my original tire.walmart auto center says the original tire only sells once a year and that too they dont have stock no where in the usa as of nowi went to another walmart autocenter in louisville, KY to see if the autocenter can help me out with this issuethey dont accept this poor walmart service as a walmart issue but a p
Walmart not honoring an extended warranty that I paid extra money for
I purchased a 60" Vizio TV from Walmart and paid $for an extended warrantyWithin months, there were lines going down the TV and it was unusableI contacted the Walmart because I had purchased an extended warranty planThey stated that since it was within months of purchase, that I would have to contact Vizio because it was still under warranty through them, the manufacturerVizio quickly looked at the picture of my tv, and issued me a Walmart Credit card fully refunding what I had paid for the tvThinking it was just a fluke, and since I had had good luck with Vizio's customer service (no thanks to Walmart), I returned to Walmart and purchased the same TV and an additional $extended warranty to cover the new TVA year and a half later (within warranty) the same thing starts happening to this TVI contacted Walmart regarding my extended warranty, and they asked me to send pictureThe guy stated t
Bait at Switch pricing done at Mutual Way, Appleton, WI
9/14/17, between roughly 8pm and 8:30pm CSTI found a deckbox by Ultra-Pro listed in a spot for $I took a photo asking my fiance if I could pick it upI did also check the item label, which said "UP BB SQUARE HOLDER"UP being the brand means the label did match the item available above itYet when I rang it up with my other items (at slef check out), I was shocked to see it at nearly six times higher price, at $I called an employee over to rectify the discrepancy, and she called over a second employeeThe second employee went to check on the item while I waited with my other items at the checkout, expecting her to come back and say she would honor the advertised rate and correct it for the remaining deck boxesInstead, the employee stated it was properly labelled, and simply moved over a bitI again showed her the photo, of the item deep, clearly in the spot stating $2.98, and she told me she wou
Employees have attitude problems- you don't give paying customers attitudeHorrible store horrible managers- I had an issue with money gram I felt like the manager was internationally trying to upset me and so did my friend who I was with
I attempted to return an item
I attempted to return a scientific calculator without a receiptMy return was denied and I was very loudly and rudely told that I have "bad checks" on fileI contacted the number I was given
After contacting the number I was informed that my information is cross-associated with another customer'sI was sent documentation that I have to return to have this error corrected
I asked an assistant manager if I could simply exchange the calculator in light of what has happened and I was told noI was treated like a criminal and a fraudster over a $calculator
I did purchase another calculator as my young niece has to have it for her math class - however I would like at the minimum merchandise credit for the defective calculator
I cancelled my plan in January Received a final bill for the full amount for day of serviceI tried paying the bill online but since I am no longer a member my online account was eliminatedI called the number on the bill and was told I'd have to pay an extra $to pay it online or I could pay it in the WalMart store for an extra centsI went to WalMart this morning (2/28/16) to pay the bill & they were unable to access my account since it was closedThey called the toll-free number on the bill & was told they couldn't help without the dealer code & if they had that I would still be charged the $I got on the phone & talked to *** (he refused to give me his last name, said it was against company policy)He told me I should try going to another WalMart or go back to that one at a different time when someone else was workingWe got off the phone & I continued to talk with the customer service manager who tried to helpShe tried paying the bill at the register but wa
http://douglas-tires-reviews.measuredup.com/please review comments from this website
My husband and purchased douglas tires back in december of after a couple months they went bad we went to a walmart in michigan and they flat out refused to do anything because we had not purchased the extra warranty on it so we ended up buying a new tire all the tires were bad but we could only afford one because I do not work and my husband is a disabled veteranso after getting really stressed out and upset my mom said to drive the car down to tennessee she will take it in and get us new tires this was in january of we put the warranty on the tires this time and now here we are months later and when I drive the car the tires sound like they are going to explodei took the car into walmart and they tried to tell me that it was my axles on my car making that noise first of all I have had bad axles on a previous vehicle they do not make that noise so we took the car to another p
Experience in Walmart in Prince Frederick, MD was a disgrace! A Cashier held the line to literally check a see-through item when I responded "it's .97" thinking she needed the price she responded "no I'm checking to see if there's something in here, you be surprise what people stick in these things"I was taken back by suggestions of expecting theft from my endI voice my concerns to a Manager and he justified the unjustifiableI then report to head quarters the disservice and get a call days later by a assistant manager *** *** that had zero customer service speaking over me and grossly interrupting once again justifying stating Walmarts policy is to do exactly that, I said I shop at the cent store and never had this happen! Walmart has cameras and a detector and they go through this length to treat their customers like criminals is inexcusable and I will not shop there again! We are giving Walmart our money this is not how you treat consumers!! Enough with profiling!
Terrible store filled with employees that don't care, deliberately do not help you or ignore you altogetherEmployee refused my return and would not explain whyThe area was dark, but the store was openThe boy who was acting as a greeter, barely spoke and didn't seem at all concerned to answer any questionsWhen I asked for a manager, I was refusedI went to my car and attempted to call the store for a manager, but I was put on hold for nearly minutesI called back and there was no answer, and then I tried againIt seems that store policy is to just not deal with customers if you "don't feel like it." I tried calling customer service for the store and was unsurprisingly bounced around they do not care about their customers
Horrendous customer service, complete lack of care or concern by employees, slovenly presentation and attitudes, and the store itself is filthy
My experience with Wal-Mart has been very unpleasantEven though the employees are friendly, they are bit knowledgeable of policy at allEvery store is not consistentFor example, I was informed by a store manager that Wal-Mart only price match if the customer submits the receipt through their savers catcher which is on their app because the stores no longer have the ability to price matchHowever, that is partially correctI called corporate customer service and was informed that Wal-Mart only price match if a purchase was made through walmart.com and the item had to also be sold by Wal-MartNo third partyAlso, if the customer has purchase an item from a store and submits the receipt via the Wal-Mart app, they will price match for the items except for electronicsSo, even though I purchased a fair amount of electronics (Xbox One, Laptop, and games) and was told I would be able to price match through the savers catch program via their app, that was incorrectI was told by a supervisor within the customer service department (via number listed for corporate) that it was my fault that I was misinformed by the store manager and that the price match policy online referred to walmart.com onlyEveryone have their own policies and I will not be compensated even though I was told I wouldLet's just say, I will not shop at Wal-Mart againI have heard stories on how they treat customers and now I have experienced it for myselfWal-Mart should take more pride in training and informing their employees better so they can be better at customer service because they surely lack in that department
CSM Windy- Very unprofessional She called me GHETTO and told me she has degrees and to go to another walmartI guess it must have been the way I was dress she assumed that I was trashThat is how she treated me and made me feel She seemed all too proud to call Sam the assistant manager and tell him very ignorantly about the situation This comes off as a person who seems very comfortable in her positionI called the store and spoke with Sam , I could hear her laughing in the background I have never been in a situation like thisI will be posting this matter all over social media along with the store location and CSM namesNo one should have to go through this She should be reprimanded for her actions Walmart is all about the customerNOT LIKELY
WALMART
L St, Omaha, NE
HORRIBLE CSM WINDY
ASSISTANT MANAGER SAM
I bought a tv on black friday and the tv is terrible I wanted to return it and buy a better one but since I dont have the box they will not take it back
I am reporting that I continually receive a dissatisfactory answer from Walmart Customer Service Associates, Supervisors, Managers, and above at Walmart stores It seems they have a standard practice of telling customers/clients or anyone with question to go the Walmart website when he/she cannot answer a question
This answer is not satisfactory in that the very reason that I have gone into the store is to receive substantive assistance beyond a website
Why is the Customer Service Associate, Supervisor, Manager and above at the Walmart store if he/she cannot answer a question about the Walmart store? (We don't need them just a computer)
Why doesn't the Walmart store representative provide additional assistance, for example by providing links to the website that will help point the customer to his/her needs specifically? Why doesn't the Walmart store representatives have computer terminals to help show and help the customer at the store?
Some help is better than telling the customer to go home and look it up on the Walmart website
IN CHRIST SERVICE
Genexxa
I had to call the store waiting for someone in the key department for an hour and I am still waiting to get my keys made an hour laterThis is unacceptable for a business as big as Walmart to do this to their customersI SHOULD NOT HAVE TO CALL WITHITHE STORE TO SERVICE
On Marcy 9, I purchased a 24" LED monitor ( brand is Element) We were offered an extended warranty that would protect us from theft or damage, for $ We purchased the warranty, mentioning to the clerk that it would be smart to have it..in case the monitor was ever knocked over by one of us or our childrenThe clerk insisted that a scenerio such as that would be 100% coveredOn May 3, 2016, my monitor fell from my desk Though nothing was visibly broken, I did see a severe pixel issue I immediately called the warranty number listed in a pamplet given to me at the time of purchase I was told that the warranty didn't cover damage due to a fall So we called and spoke to a supervisor at the store, directly They insisted that the warranty would cover us in this situation, and referred us back to the 800# on the pamplet When we called the number back, they reiterated that it was not their responsibility to cover the item
Product_Or_Service: Element LED monitor
Accoun
Started days before Black Friday sale trying to get a simple answer to whether or not the Vizio 43" TV would be available at $for purchase online at hours (Thursday morning) November Four persons in store at Loganville GA zip gave answers that flew in the face of Black Friday ad which I had already seenSeeking confirmation of my interpretation, I emailed ***@walmart.com with inquiryAfter several emails back and forth strewn with incompetence, ignorance of ad, and complete falsehoods I eventually got a response that yes indeed the item would be available at that timeGot online before midnight at the appointed time I attempted to purchase the itemClicking on item just sent you to another page where ALL the TVs were listed except the $one was not there (but it was available for $298)Tried that for minutes and nothingNext morning I got back on about AM and clicking on item sent you to the item which now was listed "out of stock"
I had wanted to order the TV online and have a relative pick up the TV in Port St Lucie FLWent back and forth with "Customer Care" , hardly ever the same personTold the Black Friday sale which was to start online minute after midnight, Thursday morning, November had actually (according to them) started on November 22nd and that was why the item was "out of stock"Going to file a complaint with the Federal Trade Commission for deceptive ad practicesGave them another chance and Walmart just says continue to check online for price and availability
We are currently in transition of moving from outside Oklahoma City OK to a rural location hrsSW of AlbuquerqueI work at a remote facility and live in housing provided by the organizationMy husband and children come down for a week and then I commute the hr round trip on the weekendIn March when he was here I purchased for my daughters until we move our large TV from Socorro NM Wal-Mart, choosing a TV we already own and utilize for our security system in OK never having an issue with itMy husband left the next day without looking at itI then proceeded to commute the next weeks back to OK, and he came down on April 14th, opened the TV to set up for our children and immediate texted me that it seemed fine until it was turned on and it did not workHe sent me photos of the TV on my phoneWe went on April 15th to exchange the TVThe return person was not very nice and called electronics " to verify" it was the TV we purchasedI said something to her, and my husband
If I could give this store less than one star I wouldI visited store number at address St Charles Rock Rd, Bridgeton, MO (store number and address is right here so please do not responding asking me to provide this information) a week ago and wanted to buy a phoneThe store showed of this item in stock (let me preface this whole review by saying ANY customer who knows how to use the internet can look and see how many of ANY item is on hand at ANY Walmart at ANY given timeAlthough this information is not top secret and this is not a new discovery, this seems to be a foreign concept to ONLY Walmart employees)No onto what happenedAgain, I already knew the this stores inventory showed of this phone item BEFORE I walked into the storeI ask a rep to verify this (because I would like to purchase, and he tells me the store doesn't have anyDoesn't verify anything, doesn't look up UPC (I had it on my phone)NothingI walk off an find a random manager, Same thingShe doesn't verify the information I ALREADY KNOW (which that the oh hand count for this item at this location at the time I was in the store was 20)So she calls a co managerHer name is RachelThe two managers go off and get their "we don't have this item" story together before walking over to meWhen they both walk over, Rachel has the biggest attitude in the worldFlat out disrespectfulShe gives me the "its not available online, its only sold by a 3rd party, its not available at any store..bla bla blaI know this is because I had a pocket full of receipts from purchases of this item at OTHER Walmart's in the SAME CITY? I was ready for the old "Its not available on Walmart.com so it not available at any store" lies And since this day, I have also gone to other stores and purchased this SAME item, So, I have clearly deduced this logic as incorrect
So, Rachel refuses to look up the item number to confirm what I already know (again, that the current on hand count is 20)Refusing to look up an item number provided by a customer? Hmm doesn't sound in line with Walmart's first core value of "service to the customer." I am an African AmericanI left the store very upset at this serviceI sent in another person that day for the same situation, and this individual had no issues getting the item looked up and the on hand count verified, They were whiteThese are the facts
So I contact Walmart and get a call back a few days later from Denise *** in the Saint Louis Market officeNo mention of the customer service I received whatsoeverShe takes the item number and says she cant verify the in stockFunny, because she day she called me, I just left the store and personally got it verified (with pictures)I told her I will personally email her multiple received (via email) from someone working in the store that verifies the in stock, in real timeClear as daySo she gets with the store manager and says that the store manager personally looked and said item could not be foundOnly way the store manager would even look is if the did show on handI am not a novice Walmart shopperIf I provide a UPC and the on hands show 0, no one is going to bother looking, right? So anyways, she tells me that the store manager changed the inventory to 0, which I have confirmedSo if the store manager changed the inventory count TO zero then it had to be changed FROM a number other than zero, right? You wouldn't say "he changed the oh hands TO zero if the on hand number was already AT zeroAgain, the number was More than happy to provide the pictures AND video evidence of this confirmation of the in stockSomething Rachel could have confirmed the day I was in the storeAgain, I provide pics proof that the item was showing in stock, and then proof of the item now showing "out of stock" because the manager changed the on handSo I don;t need anyone to tell me the "the item count has been adjusted to zeroI know this alreadyMy point is that it WAS and if Rachel's attitude was in line with Walmart's core value of "service to the customer", this would have easily seenBut associates are so quick to say what they don't have, instead of actually verifying what they do haveLess thinking, and more knowing
Again, we, as customers know the number of any item before we walk into a storeNow, if the item cant be located, then that is understandableBut a flat out refusal to even attempt to look up the provided UPC (ie: provide any type of customer service), is the real issue hereI will not let an on hand adjustment of this item to zero by the store manager deter me from what the real issue here and why that has not been addressedI have not been offered any sort of explanation about why the manager refused to verify this on hand count and why she was so rudeBut I do expect someone to be willing to look up a provided UPC with the scanner if the UPC is available or providedI wasn't rude, I wasn't angry..I was merely knowledgeable about the on hand count before I walked into the storeAgain, not a novice Walmart shopper by any meansAll I have received is "its not on Walmart.com so that means it not in the store," to which the fallacies in that argument have already been outlinedHOW CAN I BUY IT AT ANOTHER STORE IF UNAVAILABILITY ON WALMART.COM=UNAVAILABLE AT ALL STORES?
All the manager had to do is use the scanner to look up the UPC I provided, and see in stockJust like someone else in the store didJust like I already knew before I walked into the storeNow, she could have said something along the lines of "I do see in stock, but I will check to make sure I don't have any in stockOur on hands could be incorrect for a number of reasons, but I will definitely confirm we do not have any since the number (20) is so high." Then once she didn't find them, she could have said "thanks for bringing this incorrect on hand count to our attentionI will have the on hands adjusted to zero." Or something along those linesI would have been fine with thatBut that is not what happened and I have not provided any explanation as to why
According to the Walmart website, ["culture is the foundation of everything we do at WalmartWe define culture as our values in actionIt's how we deliver superior customer service, create a great front-line work environment and improve performance in order to achieve our common purpose of saving people money so they can live better."] Also, the very first core vales listed is "service to the customer", which I definitely did not receiveAgain, I have outlined about what customer service situation that would have been more than adequateBut a refusal to acknowledge your system showing in hand when I was in the store, and now all parties trying to play like the system never showed and just dismissing the real issue because the "the on hand count has been adjusted to zero just doesn't work for me
I received an email regarding my cancelled layaway and how I can visit any Wal-Mart to process my refundI went to the Wal-Mart on market street and they told me I had to go to the store I set up the layawayI went last night to get my refund processed and they told me I had to come back when layaway was openedI came back again today and they told me I needed a card that was mailed to me, which I haven't received in order to get my refundI showed them the email and it did not state I needed a card for a refundI asked why the email said I could go to any Wal-Mart and get this taken care of
Product Care PlansFailure to issue a refund after failed attempts to file a claim
Product care plan: ST#TE# TR# ID# 7JZ6901TWVFG Date of purchase 08/01/date of complaint 11/20/HTC Desire purchased with a product care planThe phone became unusable (multiple times before the complaint also)I went through the Product Care Plan for replacementI was referred to boost under manufacture replacement (866-402-7366)From boost I was referred to HTC (866-449-8358)There were multiple issues wrong with the phone that could not be listed on the product care plan claim(word limit).The phone could not be replaced as it was discontinuedI went to Walmart explained the issue, a manager told me to callAs my phone was not working and displaying the issues even after reset, I used the Walmart phoneI went through the process again with the employees presentStill no help The employees called on my behalf and went through the same problem( almost hours in
walmart auto center replaced my flat tire with a different brand and warranty than originally purchased.says it sells original tire once a year
walmart#02816, 5630w touhy ave,niles, IL I had a flat tire that was in road hazard warranty from walmartoriginal tire was DUNLOP 225/50R 17/SL SIGNATURE with a mile warranty from manufacturewalmart auto center replaced me with a tire thats totally a different brand with a different manufacture warrantythey replaced me with DOUGLAS PERFORMANCE 225/50R 94V that has a manufacture warranty of the sole reason for buying my original tire was manufacture warranty and walmart didnt replace me with my original tire.walmart auto center says the original tire only sells once a year and that too they dont have stock no where in the usa as of nowi went to another walmart autocenter in louisville, KY to see if the autocenter can help me out with this issuethey dont accept this poor walmart service as a walmart issue but a p
Walmart not honoring an extended warranty that I paid extra money for
I purchased a 60" Vizio TV from Walmart and paid $for an extended warrantyWithin months, there were lines going down the TV and it was unusableI contacted the Walmart because I had purchased an extended warranty planThey stated that since it was within months of purchase, that I would have to contact Vizio because it was still under warranty through them, the manufacturerVizio quickly looked at the picture of my tv, and issued me a Walmart Credit card fully refunding what I had paid for the tvThinking it was just a fluke, and since I had had good luck with Vizio's customer service (no thanks to Walmart), I returned to Walmart and purchased the same TV and an additional $extended warranty to cover the new TVA year and a half later (within warranty) the same thing starts happening to this TVI contacted Walmart regarding my extended warranty, and they asked me to send pictureThe guy stated t
Bait at Switch pricing done at Mutual Way, Appleton, WI
9/14/17, between roughly 8pm and 8:30pm CSTI found a deckbox by Ultra-Pro listed in a spot for $I took a photo asking my fiance if I could pick it upI did also check the item label, which said "UP BB SQUARE HOLDER"UP being the brand means the label did match the item available above itYet when I rang it up with my other items (at slef check out), I was shocked to see it at nearly six times higher price, at $I called an employee over to rectify the discrepancy, and she called over a second employeeThe second employee went to check on the item while I waited with my other items at the checkout, expecting her to come back and say she would honor the advertised rate and correct it for the remaining deck boxesInstead, the employee stated it was properly labelled, and simply moved over a bitI again showed her the photo, of the item deep, clearly in the spot stating $2.98, and she told me she wou
Employees have attitude problems- you don't give paying customers attitudeHorrible store horrible managers- I had an issue with money gram I felt like the manager was internationally trying to upset me and so did my friend who I was with
I attempted to return an item
I attempted to return a scientific calculator without a receiptMy return was denied and I was very loudly and rudely told that I have "bad checks" on fileI contacted the number I was given
After contacting the number I was informed that my information is cross-associated with another customer'sI was sent documentation that I have to return to have this error corrected
I asked an assistant manager if I could simply exchange the calculator in light of what has happened and I was told noI was treated like a criminal and a fraudster over a $calculator
I did purchase another calculator as my young niece has to have it for her math class - however I would like at the minimum merchandise credit for the defective calculator
I cancelled my plan in January Received a final bill for the full amount for day of serviceI tried paying the bill online but since I am no longer a member my online account was eliminatedI called the number on the bill and was told I'd have to pay an extra $to pay it online or I could pay it in the WalMart store for an extra centsI went to WalMart this morning (2/28/16) to pay the bill & they were unable to access my account since it was closedThey called the toll-free number on the bill & was told they couldn't help without the dealer code & if they had that I would still be charged the $I got on the phone & talked to *** (he refused to give me his last name, said it was against company policy)He told me I should try going to another WalMart or go back to that one at a different time when someone else was workingWe got off the phone & I continued to talk with the customer service manager who tried to helpShe tried paying the bill at the register but wa
http://douglas-tires-reviews.measuredup.com/please review comments from this website
My husband and purchased douglas tires back in december of after a couple months they went bad we went to a walmart in michigan and they flat out refused to do anything because we had not purchased the extra warranty on it so we ended up buying a new tire all the tires were bad but we could only afford one because I do not work and my husband is a disabled veteranso after getting really stressed out and upset my mom said to drive the car down to tennessee she will take it in and get us new tires this was in january of we put the warranty on the tires this time and now here we are months later and when I drive the car the tires sound like they are going to explodei took the car into walmart and they tried to tell me that it was my axles on my car making that noise first of all I have had bad axles on a previous vehicle they do not make that noise so we took the car to another p
Experience in Walmart in Prince Frederick, MD was a disgrace! A Cashier held the line to literally check a see-through item when I responded "it's .97" thinking she needed the price she responded "no I'm checking to see if there's something in here, you be surprise what people stick in these things"I was taken back by suggestions of expecting theft from my endI voice my concerns to a Manager and he justified the unjustifiableI then report to head quarters the disservice and get a call days later by a assistant manager *** *** that had zero customer service speaking over me and grossly interrupting once again justifying stating Walmarts policy is to do exactly that, I said I shop at the cent store and never had this happen! Walmart has cameras and a detector and they go through this length to treat their customers like criminals is inexcusable and I will not shop there again! We are giving Walmart our money this is not how you treat consumers!! Enough with profiling!