I bought a carpet shampooer 06/23/I returned it unopened for a return because I found a cheaper one, and it was a different dirty product inside
I bought a carpet shampooer on 06/23/for plus taxThe next day I found a cheaper one at a different store, so decided to return the unopened one I bought at WalmartThe customer service cashier opened the box, scanned the product for returned, and noticed when she opened the box something was differentShe took it out and there was a completely different product, extremely dirty and wet, and flat out discussing insideShe said what most likely happened is someone returned it and no one looked inside before putting it back on the shelfThey called a manager over and he said he could not accept the productHe's supposed to do some sort of investigation, but my complaint is, how in the world could Walmart not check their products before putting them on the shelves? How are customers supposed to know that the product insid
August 3,
Walmart Stone Mountain Supercenter
Auto Care Center
Rockbridge Road
Stone Mountain, GA
Dear Walmart (Auto Care Center):
I am writing to let you know that I have a grievance relating to the breaking of my tire pressure sensor and the daunting delay it is taking to repair this in a timely fashion I would also like this matter to be fully investigated as far as how the Auto Care Center takes steps to ensure a customer is contacted and updated when a mistake happens with their vehicle
On June 19, 2018, I came into the Auto Care Center of Walmart with a screw in a tire Since there was roughly a month left of wear and tear left on my tires, I decided to get a new set of tires for the first time since I bought my vehicle Customer service helped me pick out a set of tires and I was told that I did not need valve stems on my car since I had centers on my vehicle Upon leaving, customer service told me that my tire pressure light would go off after a few hours of driving time
Unfortunately, after coming back to the Auto Care Center on Wednesday the 20th and Thursday the 21st, my tire pressure light was still on Anthony (the Service Manager) ran tests and found out that my tire pressure sensor was broken The Service Manager apologized on behalf of the new employee that broke it and told me that they would replace it right awayThe only tire sensor they had in stock broke upon replacement and so the Service Manager placed something in place of the sensor (I think he told me valve stem, but I'm not sure) and told me to come back soon to get a brand new tire sensor installed
I went to get a tire alignment from *** *** of *** (since Walmart does not do alignments with new tires) on June the 22nd On my ride home something fell off my vehicle and created a monstrous noise for the whole minute ride home Upon going back to Nalley Nissan of Atlanta, they could not find anything, but I wonder if it was what the Servicer Manager put in place of the sensor I decided to wait and let Walmart look at my vehicle when they called me back about my tire pressure sensor replacement
On July 4, 2018, I called Walmart's Auto Care Center multiple times When I finally got in contact with Anthony (the Service Manager) he told me that they still had no sensors in stock, he would pass this message on to his manager, and that he would give me a call soon with any updates On July the 6th, I came into the Auto Care Center and the Service Manager advised me to buy the sensor from another Walmart and they would install it and reimburse me when I came back with it He told me that if I did not want to do that then I would have to wait until they got it in stock I chose to wait because I had nothing in writing stating that Walmart would reimburse me if I bought a sensor Also, why couldn't the manager go to another Walmart and buy the part if they were suggesting it to me (just my thoughts)?
As of today, it has been six weeks and three days since my tire sensor was broken by a Walmart Auto Care Center Associate I feel like *** *** (the Manager) could have at least done me the curtesy of a call with an update This has been such a lengthy process and I don't understand why it couldn't have been rectified quickly Hopefully there will be no more "run around" and no one else will have to go through what I've gone through
In addition, I will be sending a complaint and copy of this letter to the Revdex.com
Sincerely,
*** ***
I recently bought Christmas lights and other items from the Wal Mart in Culpeper, Va
After the holidays, 01/07/2019, I returned the Wal Mart in Culpeper,Va to return unused lights and other itemsWhen I got to the customer service I was told that Wal Mart does not give refunds to season items boughtWhen I bought the items there are no posted notice of this policy in Wal MartAt the customer service counter, there are you notice of such notices of refund of season itemsI would like a refund for the items I bought
They sold us a tv that had been previously returned and was not checked properly when it wasThe tv wasn't the one we bought, had dust on it, and is broken We tried speaking to everyone from an assistant manager to the GM and they aren't willing to do anything or admit faultIt was a birthday present and and we're left with something that isnt what we purchased and they failed to catch their mistake or admit faultThey got rude with us and threatened to call the cops on my year old daughterI will never shop at this store again! I can't believe they would treat people this way
If I could give this store less than one star I wouldI visited store number at address St Charles Rock Rd, Bridgeton, MO (store number and address is right here so please do not responding asking me to provide this information) a week ago and wanted to buy a phoneThe store showed of this item in stock (let me preface this whole review by saying ANY customer who knows how to use the internet can look and see how many of ANY item is on hand at ANY Walmart at ANY given timeAlthough this information is not top secret and this is not a new discovery, this seems to be a foreign concept to ONLY Walmart employees)No onto what happenedAgain, I already knew the this stores inventory showed of this phone item BEFORE I walked into the storeI ask a rep to verify this (because I would like to purchase, and he tells me the store doesn't have anyDoesn't verify anything, doesn't look up UPC (I had it on my phone)NothingI walk off an find a random manager, Same thingShe doesn't verify the information I ALREADY KNOW (which that the oh hand count for this item at this location at the time I was in the store was 20)So she calls a co managerHer name is RachelThe two managers go off and get their "we don't have this item" story together before walking over to meWhen they both walk over, Rachel has the biggest attitude in the worldFlat out disrespectfulShe gives me the "its not available online, its only sold by a 3rd party, its not available at any store..bla bla blaI know this is because I had a pocket full of receipts from purchases of this item at OTHER Walmart's in the SAME CITY? I was ready for the old "Its not available on Walmart.com so it not available at any store" lies And since this day, I have also gone to other stores and purchased this SAME item, So, I have clearly deduced this logic as incorrect
So, Rachel refuses to look up the item number to confirm what I already know (again, that the current on hand count is 20)Refusing to look up an item number provided by a customer? Hmm doesn't sound in line with Walmart's first core value of "service to the customer." I am an African AmericanI left the store very upset at this serviceI sent in another person that day for the same situation, and this individual had no issues getting the item looked up and the on hand count verified, They were whiteThese are the facts
So I contact Walmart and get a call back a few days later from Denise *** in the Saint Louis Market officeNo mention of the customer service I received whatsoeverShe takes the item number and says she cant verify the in stockFunny, because she day she called me, I just left the store and personally got it verified (with pictures)I told her I will personally email her multiple received (via email) from someone working in the store that verifies the in stock, in real timeClear as daySo she gets with the store manager and says that the store manager personally looked and said item could not be foundOnly way the store manager would even look is if the did show on handI am not a novice Walmart shopperIf I provide a UPC and the on hands show 0, no one is going to bother looking, right? So anyways, she tells me that the store manager changed the inventory to 0, which I have confirmedSo if the store manager changed the inventory count TO zero then it had to be changed FROM a number other than zero, right? You wouldn't say "he changed the oh hands TO zero if the on hand number was already AT zeroAgain, the number was More than happy to provide the pictures AND video evidence of this confirmation of the in stockSomething Rachel could have confirmed the day I was in the storeAgain, I provide pics proof that the item was showing in stock, and then proof of the item now showing "out of stock" because the manager changed the on handSo I don;t need anyone to tell me the "the item count has been adjusted to zeroI know this alreadyMy point is that it WAS and if Rachel's attitude was in line with Walmart's core value of "service to the customer", this would have easily seenBut associates are so quick to say what they don't have, instead of actually verifying what they do haveLess thinking, and more knowing
Again, we, as customers know the number of any item before we walk into a storeNow, if the item cant be located, then that is understandableBut a flat out refusal to even attempt to look up the provided UPC (ie: provide any type of customer service), is the real issue hereI will not let an on hand adjustment of this item to zero by the store manager deter me from what the real issue here and why that has not been addressedI have not been offered any sort of explanation about why the manager refused to verify this on hand count and why she was so rudeBut I do expect someone to be willing to look up a provided UPC with the scanner if the UPC is available or providedI wasn't rude, I wasn't angry..I was merely knowledgeable about the on hand count before I walked into the storeAgain, not a novice Walmart shopper by any meansAll I have received is "its not on Walmart.com so that means it not in the store," to which the fallacies in that argument have already been outlinedHOW CAN I BUY IT AT ANOTHER STORE IF UNAVAILABILITY ON WALMART.COM=UNAVAILABLE AT ALL STORES?
All the manager had to do is use the scanner to look up the UPC I provided, and see in stockJust like someone else in the store didJust like I already knew before I walked into the storeNow, she could have said something along the lines of "I do see in stock, but I will check to make sure I don't have any in stockOur on hands could be incorrect for a number of reasons, but I will definitely confirm we do not have any since the number (20) is so high." Then once she didn't find them, she could have said "thanks for bringing this incorrect on hand count to our attentionI will have the on hands adjusted to zero." Or something along those linesI would have been fine with thatBut that is not what happened and I have not provided any explanation as to why
According to the Walmart website, ["culture is the foundation of everything we do at WalmartWe define culture as our values in actionIt's how we deliver superior customer service, create a great front-line work environment and improve performance in order to achieve our common purpose of saving people money so they can live better."] Also, the very first core vales listed is "service to the customer", which I definitely did not receiveAgain, I have outlined about what customer service situation that would have been more than adequateBut a refusal to acknowledge your system showing in hand when I was in the store, and now all parties trying to play like the system never showed and just dismissing the real issue because the "the on hand count has been adjusted to zero just doesn't work for me
Walmart placed big sign stating a price till you go to regand they refuse to give the item at price stated and how can Revdex.com give them an A+ rating when there is clearly more negative information listed here then positive???
Can't use my gift card or credit card
Today I went to Walmart in Northborough, Ma, I tried to use my gift card and credit card but the employee who waited on me in the self service section said I could notHe barley spoke EnglishThere was no manager at all to be foundThere were at least over a people in line
On Christmas Eve the store advertised they were open until They received a truck in that had Nintendo NES on them and they stocked the shelves at 4:Someone sent it to me and I immediately left my house to drive an hour to get thereUpon trying to enter at 5:a huge, rude employee yelled they were closedThis is advertisingI took a screenshot of the ad so can prove they said they were OPEN until 6pm
I have been on the phone waiting to speak with a customer service rep from Walmart for 50minWhen I first called, the system gave me an initial wait time estimate of minAfter min, that was reduced to "under one minute"I've stayed on the line to see if the telephone customer service really exists, but no one has answeredThere does not seem to be a way to speak with a human customer service repVery bad business practice
Purchased a HAMILTON BEACH Microwave last fall from WALMARTJust past days it quit workingWalmart said to contact Hamilton beach for warranty or refundHamilton Beach said to contact Galanz North AmericaGlalanz sent specific instructions which we followed to the letter and sent out 1-8-They said it would take 8-weeks for a refundIt is now approximately weeksI emailed weeks ago asking where the refund was and GALANZ NORTH AMERICA said that they had to contact corporateI asked for a phone number for corporate and they said they did not have oneBe careful of GALANZ NORTH AMERICA, HAMILTON BEACH, WALMART MicrowavesGalanz North America should not be allowed to conduct business in the U.S and WALMART should stop selling this JUNK !
Contract was for $per month, bill was always higherI was overcharged each monthAfter paying $44, they now want $and the phone is off
My contract was for $per month, each month the bill was much higherI was told that if someone had the pin number that could change the contractAfter speaking to someone at in Dec 2015, I was told it would be taken care ofThen the bill were still much higher than contract statedI called on occasions, and no one could solve the problem, so I had the phone turned off on Jan 21, 2016, after paying $bill that was supposed to be $+ taxAfter the contact with no one to take care of the situation I terminated the contractNow they are asking for more moneyHow can the bill be much more each month and the contract said 29.88?
I would not work at this Wal-Mart ever! They will fire you without any notice nor a legit reason whyThey accused me and three others of stealing but only laid off me and two others without reviewing the cameras above the register
Bought a vacuum with extended warranty
walmart does not want to repair or refund my moneywent to local store as wellas made telephone call
floor cleaner does not work
On 10/24/2016, one month after I purchased a bike from Walmart, I chose to exchange it because I could not fix a defect which I tried to resolve with the bike manufacturer, Hyper Bicycles at X-XXX-XXX-XXXX*** an assistant manager with Walmart, refused to exchange or refund me for this bike because I replaced a part on it although this part was from the manufacturer
On the same day, I spoke with the a Hyper Bicycles customer service rep who told me there is an agreement between the manufacturer and Walmart that customers have a day grace period to get a refund or exchangeI called Walmart the same day and spoke with the customer service managerThe customer service manager told me that the store co-manager, ***, and assistant manager, *** still refused refund/exchange because I replaced a part on the bike
Their refusal is only word of mouth: There is nothing written anywhere for customers which states that if we want to return a bike to Walmart, that we must NOT w
While shopping in the garden section at the Olathe, KS Wal-Mart on Alden street on Saturday Afternoon July 16, the Department Manager *** had the sprinklers revolving around the entire garden centerAsking him to move them or turn them off so I could get the plants that I needed, he told me he couldn'tI said it's very inconvenient to have them on during the afternoon of a SaturdayHe then told me that they were hiring so if I wanted to change it I should apply for a JobI told him that I didn't need his sarcastic Attitude, he told me that he didn't need me as a customer and told me to get the *** out of his storeHe then proceeded to talk a out me in front of other customers and associates while I was still thereThen turned around and said "I thought I told you to get out of my store"On top of which, I left my phone in the women's restroom and when I realized it, they had closed it off for cleaningI asked if I could go in a get it and the associate told me that I was out of luckI have spent the last 1/hours dealing with customer serviceI have located the phone on my home computer and it is as the address, however when I told customer *** that it was there I was told no it wasn'tThey didn't even look, just told me noI was so upset at being treated so terribly I have leftI have spoken to the store manager and told him again what happened and that I can see my phone is at his store and need him to find itI am currently waiting for a call back on my daughter's phone for an updateI have never been treated so terribly, especially by associates who are in the customer service industry
I bought tires on 9/14/from Walmart in Inverness FlThese tires were to have a 60,mile warrantythey did not honor the warranty
The tires I bought on 9/14/were to have a 60,ile warranty on themThree of the tires started to seperate on the insideI was told by Walmart in Pinellas Park that as long as I was under the 60,miles the tires would be replaced at no cost to meWe took the car in and they checked the milage and we had approximately 37,miles on themAgain I was told they were under warranty and also that these tires were defectiveThey are goodyear tiresThe technician decided it as there of the tires went bad and it was a defective product they would replace all tires When they finished replacing the tires they THEN told me it was going to be about $plus taxI asked for the manager and was told he was at lunch We waited for hours and then were told he was in a meetingI explained that I was told that these tires were being repla
I have been here multiple times in the last year since I moved to Englewood and I rather go anywhere but hereEvery employeee I have come across is just down right rude rolls their eyes if they actually need to helpHardly anything is labeled or placed in right placeTo ask them to check price( I can easily do it myself if self check scanners were labeled in store) is like pulling teeth from a year oldToday I go there to buy formula and some outside materialsI have two cans of similac formula and two similac formula coupons you have to use as check that specifically say "per transaction" not "per visit" or "per day" I use one coupon and get one can on transaction which equals up to $and some change I use coupon that brings it down and then I want to another transaction and leader wants to tell me they can't do that cause it's against store policy? When has it been against store policy to use another coupon different price coupon for a 2nd can? I'm not trying to use coupons for one can on a separate transactionBut yet you have coupkners who do that and you let them by with it but I am not allowed to have a separate transaction for the 2nd can and coupon so I can go home I have to come back another day?then proceed to tell me I'm delusional in how to do coupons and I don't know what I'm talking about? Fo one I've been a retail manager and I've worked years as a cashier/ manager so I know how things workOn all aspects! Not one other Walmart meijer store or target that I've been too or Kroger for that matter has a problem doin multiple transactions as long as they are separate using my similac formula couponsI am not goin to go back each day if I have five different coupons for cans when I am mother and work full timeThat is completely absurd and to be treated poorlyWhen I'm not using an ebt card or wic card for that matter for formula I surely shouldn't be treated different than those who doThis location treated everyone poorly and even the store manager can'tCare enough to answer a phone call after me waiting for ten minutes to discuss issueThey need new team leads new management and definitely need training on respect of customer who pay to help keep their jobs thereTraining on payment tenders and how each coupon is differentSad that ebt and wic card holders get treated with more respect than those who actually pay for it with debit card or cashI refuse to come back to this low life store until there is something down about employees treating customers poorly
I went to Walmart at Highland Ave in Salem Mass to get a refurbished computer they had listed on line as pick up at store, The Electronics Manager refused to look for the item that was listed on there websiteHe was rude and very unhelpful, All I have is his first name which is ***, I will never shop At that store again, Management there is just beyond awful, I dealt with manager in Jewelry a while back her name is ***, Had a bad experience with her Also was looking for a necklace got no help what so ever,
Walmart.com defrauded consumers by selling Best Choice patio umbrella for on its website, carrying it for in the store & refusing refund
Walmart refused to refund for patio umbrella sold on its website It had the same umbrella in the store for Walmart's business practices are fraudulent and unconscionable Walmart advertises refunds within days I took the umbrella back the same day I received it 5/25/and Walmart refused to refund the purchase price The Store Manager *** *** refused to speak with me regarding this refund request
I took my car for an oil change at Walmart a few weeks ago After taking my car, I started to notice that my car was leaking oil Then, the oil light began to come on, which it never does I had someone take a look at my car and they informed me that the bolts were not tightened, one bolt was missing, and my car didn't have an oil gasket I called Walmart and they claimed they were going to look at their video and give me a call back, which they never did I had to pay more money to have my car repaired This is not acceptable and I wanted others to be aware of this problem
I bought a carpet shampooer 06/23/I returned it unopened for a return because I found a cheaper one, and it was a different dirty product inside
I bought a carpet shampooer on 06/23/for plus taxThe next day I found a cheaper one at a different store, so decided to return the unopened one I bought at WalmartThe customer service cashier opened the box, scanned the product for returned, and noticed when she opened the box something was differentShe took it out and there was a completely different product, extremely dirty and wet, and flat out discussing insideShe said what most likely happened is someone returned it and no one looked inside before putting it back on the shelfThey called a manager over and he said he could not accept the productHe's supposed to do some sort of investigation, but my complaint is, how in the world could Walmart not check their products before putting them on the shelves? How are customers supposed to know that the product insid
August 3,
Walmart Stone Mountain Supercenter
Auto Care Center
Rockbridge Road
Stone Mountain, GA
Dear Walmart (Auto Care Center):
I am writing to let you know that I have a grievance relating to the breaking of my tire pressure sensor and the daunting delay it is taking to repair this in a timely fashion I would also like this matter to be fully investigated as far as how the Auto Care Center takes steps to ensure a customer is contacted and updated when a mistake happens with their vehicle
On June 19, 2018, I came into the Auto Care Center of Walmart with a screw in a tire Since there was roughly a month left of wear and tear left on my tires, I decided to get a new set of tires for the first time since I bought my vehicle Customer service helped me pick out a set of tires and I was told that I did not need valve stems on my car since I had centers on my vehicle Upon leaving, customer service told me that my tire pressure light would go off after a few hours of driving time
Unfortunately, after coming back to the Auto Care Center on Wednesday the 20th and Thursday the 21st, my tire pressure light was still on Anthony (the Service Manager) ran tests and found out that my tire pressure sensor was broken The Service Manager apologized on behalf of the new employee that broke it and told me that they would replace it right awayThe only tire sensor they had in stock broke upon replacement and so the Service Manager placed something in place of the sensor (I think he told me valve stem, but I'm not sure) and told me to come back soon to get a brand new tire sensor installed
I went to get a tire alignment from *** *** of *** (since Walmart does not do alignments with new tires) on June the 22nd On my ride home something fell off my vehicle and created a monstrous noise for the whole minute ride home Upon going back to Nalley Nissan of Atlanta, they could not find anything, but I wonder if it was what the Servicer Manager put in place of the sensor I decided to wait and let Walmart look at my vehicle when they called me back about my tire pressure sensor replacement
On July 4, 2018, I called Walmart's Auto Care Center multiple times When I finally got in contact with Anthony (the Service Manager) he told me that they still had no sensors in stock, he would pass this message on to his manager, and that he would give me a call soon with any updates On July the 6th, I came into the Auto Care Center and the Service Manager advised me to buy the sensor from another Walmart and they would install it and reimburse me when I came back with it He told me that if I did not want to do that then I would have to wait until they got it in stock I chose to wait because I had nothing in writing stating that Walmart would reimburse me if I bought a sensor Also, why couldn't the manager go to another Walmart and buy the part if they were suggesting it to me (just my thoughts)?
As of today, it has been six weeks and three days since my tire sensor was broken by a Walmart Auto Care Center Associate I feel like *** *** (the Manager) could have at least done me the curtesy of a call with an update This has been such a lengthy process and I don't understand why it couldn't have been rectified quickly Hopefully there will be no more "run around" and no one else will have to go through what I've gone through
In addition, I will be sending a complaint and copy of this letter to the Revdex.com
Sincerely,
*** ***
I recently bought Christmas lights and other items from the Wal Mart in Culpeper, Va
After the holidays, 01/07/2019, I returned the Wal Mart in Culpeper,Va to return unused lights and other itemsWhen I got to the customer service I was told that Wal Mart does not give refunds to season items boughtWhen I bought the items there are no posted notice of this policy in Wal MartAt the customer service counter, there are you notice of such notices of refund of season itemsI would like a refund for the items I bought
They sold us a tv that had been previously returned and was not checked properly when it wasThe tv wasn't the one we bought, had dust on it, and is broken We tried speaking to everyone from an assistant manager to the GM and they aren't willing to do anything or admit faultIt was a birthday present and and we're left with something that isnt what we purchased and they failed to catch their mistake or admit faultThey got rude with us and threatened to call the cops on my year old daughterI will never shop at this store again! I can't believe they would treat people this way
If I could give this store less than one star I wouldI visited store number at address St Charles Rock Rd, Bridgeton, MO (store number and address is right here so please do not responding asking me to provide this information) a week ago and wanted to buy a phoneThe store showed of this item in stock (let me preface this whole review by saying ANY customer who knows how to use the internet can look and see how many of ANY item is on hand at ANY Walmart at ANY given timeAlthough this information is not top secret and this is not a new discovery, this seems to be a foreign concept to ONLY Walmart employees)No onto what happenedAgain, I already knew the this stores inventory showed of this phone item BEFORE I walked into the storeI ask a rep to verify this (because I would like to purchase, and he tells me the store doesn't have anyDoesn't verify anything, doesn't look up UPC (I had it on my phone)NothingI walk off an find a random manager, Same thingShe doesn't verify the information I ALREADY KNOW (which that the oh hand count for this item at this location at the time I was in the store was 20)So she calls a co managerHer name is RachelThe two managers go off and get their "we don't have this item" story together before walking over to meWhen they both walk over, Rachel has the biggest attitude in the worldFlat out disrespectfulShe gives me the "its not available online, its only sold by a 3rd party, its not available at any store..bla bla blaI know this is because I had a pocket full of receipts from purchases of this item at OTHER Walmart's in the SAME CITY? I was ready for the old "Its not available on Walmart.com so it not available at any store" lies And since this day, I have also gone to other stores and purchased this SAME item, So, I have clearly deduced this logic as incorrect
So, Rachel refuses to look up the item number to confirm what I already know (again, that the current on hand count is 20)Refusing to look up an item number provided by a customer? Hmm doesn't sound in line with Walmart's first core value of "service to the customer." I am an African AmericanI left the store very upset at this serviceI sent in another person that day for the same situation, and this individual had no issues getting the item looked up and the on hand count verified, They were whiteThese are the facts
So I contact Walmart and get a call back a few days later from Denise *** in the Saint Louis Market officeNo mention of the customer service I received whatsoeverShe takes the item number and says she cant verify the in stockFunny, because she day she called me, I just left the store and personally got it verified (with pictures)I told her I will personally email her multiple received (via email) from someone working in the store that verifies the in stock, in real timeClear as daySo she gets with the store manager and says that the store manager personally looked and said item could not be foundOnly way the store manager would even look is if the did show on handI am not a novice Walmart shopperIf I provide a UPC and the on hands show 0, no one is going to bother looking, right? So anyways, she tells me that the store manager changed the inventory to 0, which I have confirmedSo if the store manager changed the inventory count TO zero then it had to be changed FROM a number other than zero, right? You wouldn't say "he changed the oh hands TO zero if the on hand number was already AT zeroAgain, the number was More than happy to provide the pictures AND video evidence of this confirmation of the in stockSomething Rachel could have confirmed the day I was in the storeAgain, I provide pics proof that the item was showing in stock, and then proof of the item now showing "out of stock" because the manager changed the on handSo I don;t need anyone to tell me the "the item count has been adjusted to zeroI know this alreadyMy point is that it WAS and if Rachel's attitude was in line with Walmart's core value of "service to the customer", this would have easily seenBut associates are so quick to say what they don't have, instead of actually verifying what they do haveLess thinking, and more knowing
Again, we, as customers know the number of any item before we walk into a storeNow, if the item cant be located, then that is understandableBut a flat out refusal to even attempt to look up the provided UPC (ie: provide any type of customer service), is the real issue hereI will not let an on hand adjustment of this item to zero by the store manager deter me from what the real issue here and why that has not been addressedI have not been offered any sort of explanation about why the manager refused to verify this on hand count and why she was so rudeBut I do expect someone to be willing to look up a provided UPC with the scanner if the UPC is available or providedI wasn't rude, I wasn't angry..I was merely knowledgeable about the on hand count before I walked into the storeAgain, not a novice Walmart shopper by any meansAll I have received is "its not on Walmart.com so that means it not in the store," to which the fallacies in that argument have already been outlinedHOW CAN I BUY IT AT ANOTHER STORE IF UNAVAILABILITY ON WALMART.COM=UNAVAILABLE AT ALL STORES?
All the manager had to do is use the scanner to look up the UPC I provided, and see in stockJust like someone else in the store didJust like I already knew before I walked into the storeNow, she could have said something along the lines of "I do see in stock, but I will check to make sure I don't have any in stockOur on hands could be incorrect for a number of reasons, but I will definitely confirm we do not have any since the number (20) is so high." Then once she didn't find them, she could have said "thanks for bringing this incorrect on hand count to our attentionI will have the on hands adjusted to zero." Or something along those linesI would have been fine with thatBut that is not what happened and I have not provided any explanation as to why
According to the Walmart website, ["culture is the foundation of everything we do at WalmartWe define culture as our values in actionIt's how we deliver superior customer service, create a great front-line work environment and improve performance in order to achieve our common purpose of saving people money so they can live better."] Also, the very first core vales listed is "service to the customer", which I definitely did not receiveAgain, I have outlined about what customer service situation that would have been more than adequateBut a refusal to acknowledge your system showing in hand when I was in the store, and now all parties trying to play like the system never showed and just dismissing the real issue because the "the on hand count has been adjusted to zero just doesn't work for me
Walmart placed big sign stating a price till you go to regand they refuse to give the item at price stated and how can Revdex.com give them an A+ rating when there is clearly more negative information listed here then positive???
Can't use my gift card or credit card
Today I went to Walmart in Northborough, Ma, I tried to use my gift card and credit card but the employee who waited on me in the self service section said I could notHe barley spoke EnglishThere was no manager at all to be foundThere were at least over a people in line
On Christmas Eve the store advertised they were open until They received a truck in that had Nintendo NES on them and they stocked the shelves at 4:Someone sent it to me and I immediately left my house to drive an hour to get thereUpon trying to enter at 5:a huge, rude employee yelled they were closedThis is advertisingI took a screenshot of the ad so can prove they said they were OPEN until 6pm
I have been on the phone waiting to speak with a customer service rep from Walmart for 50minWhen I first called, the system gave me an initial wait time estimate of minAfter min, that was reduced to "under one minute"I've stayed on the line to see if the telephone customer service really exists, but no one has answeredThere does not seem to be a way to speak with a human customer service repVery bad business practice
Purchased a HAMILTON BEACH Microwave last fall from WALMARTJust past days it quit workingWalmart said to contact Hamilton beach for warranty or refundHamilton Beach said to contact Galanz North AmericaGlalanz sent specific instructions which we followed to the letter and sent out 1-8-They said it would take 8-weeks for a refundIt is now approximately weeksI emailed weeks ago asking where the refund was and GALANZ NORTH AMERICA said that they had to contact corporateI asked for a phone number for corporate and they said they did not have oneBe careful of GALANZ NORTH AMERICA, HAMILTON BEACH, WALMART MicrowavesGalanz North America should not be allowed to conduct business in the U.S and WALMART should stop selling this JUNK !
Contract was for $per month, bill was always higherI was overcharged each monthAfter paying $44, they now want $and the phone is off
My contract was for $per month, each month the bill was much higherI was told that if someone had the pin number that could change the contractAfter speaking to someone at in Dec 2015, I was told it would be taken care ofThen the bill were still much higher than contract statedI called on occasions, and no one could solve the problem, so I had the phone turned off on Jan 21, 2016, after paying $bill that was supposed to be $+ taxAfter the contact with no one to take care of the situation I terminated the contractNow they are asking for more moneyHow can the bill be much more each month and the contract said 29.88?
I would not work at this Wal-Mart ever! They will fire you without any notice nor a legit reason whyThey accused me and three others of stealing but only laid off me and two others without reviewing the cameras above the register
Bought a vacuum with extended warranty
walmart does not want to repair or refund my moneywent to local store as wellas made telephone call
floor cleaner does not work
On 10/24/2016, one month after I purchased a bike from Walmart, I chose to exchange it because I could not fix a defect which I tried to resolve with the bike manufacturer, Hyper Bicycles at X-XXX-XXX-XXXX*** an assistant manager with Walmart, refused to exchange or refund me for this bike because I replaced a part on it although this part was from the manufacturer
On the same day, I spoke with the a Hyper Bicycles customer service rep who told me there is an agreement between the manufacturer and Walmart that customers have a day grace period to get a refund or exchangeI called Walmart the same day and spoke with the customer service managerThe customer service manager told me that the store co-manager, ***, and assistant manager, *** still refused refund/exchange because I replaced a part on the bike
Their refusal is only word of mouth: There is nothing written anywhere for customers which states that if we want to return a bike to Walmart, that we must NOT w
While shopping in the garden section at the Olathe, KS Wal-Mart on Alden street on Saturday Afternoon July 16, the Department Manager *** had the sprinklers revolving around the entire garden centerAsking him to move them or turn them off so I could get the plants that I needed, he told me he couldn'tI said it's very inconvenient to have them on during the afternoon of a SaturdayHe then told me that they were hiring so if I wanted to change it I should apply for a JobI told him that I didn't need his sarcastic Attitude, he told me that he didn't need me as a customer and told me to get the *** out of his storeHe then proceeded to talk a out me in front of other customers and associates while I was still thereThen turned around and said "I thought I told you to get out of my store"On top of which, I left my phone in the women's restroom and when I realized it, they had closed it off for cleaningI asked if I could go in a get it and the associate told me that I was out of luckI have spent the last 1/hours dealing with customer serviceI have located the phone on my home computer and it is as the address, however when I told customer *** that it was there I was told no it wasn'tThey didn't even look, just told me noI was so upset at being treated so terribly I have leftI have spoken to the store manager and told him again what happened and that I can see my phone is at his store and need him to find itI am currently waiting for a call back on my daughter's phone for an updateI have never been treated so terribly, especially by associates who are in the customer service industry
I bought tires on 9/14/from Walmart in Inverness FlThese tires were to have a 60,mile warrantythey did not honor the warranty
The tires I bought on 9/14/were to have a 60,ile warranty on themThree of the tires started to seperate on the insideI was told by Walmart in Pinellas Park that as long as I was under the 60,miles the tires would be replaced at no cost to meWe took the car in and they checked the milage and we had approximately 37,miles on themAgain I was told they were under warranty and also that these tires were defectiveThey are goodyear tiresThe technician decided it as there of the tires went bad and it was a defective product they would replace all tires When they finished replacing the tires they THEN told me it was going to be about $plus taxI asked for the manager and was told he was at lunch We waited for hours and then were told he was in a meetingI explained that I was told that these tires were being repla
I have been here multiple times in the last year since I moved to Englewood and I rather go anywhere but hereEvery employeee I have come across is just down right rude rolls their eyes if they actually need to helpHardly anything is labeled or placed in right placeTo ask them to check price( I can easily do it myself if self check scanners were labeled in store) is like pulling teeth from a year oldToday I go there to buy formula and some outside materialsI have two cans of similac formula and two similac formula coupons you have to use as check that specifically say "per transaction" not "per visit" or "per day" I use one coupon and get one can on transaction which equals up to $and some change I use coupon that brings it down and then I want to another transaction and leader wants to tell me they can't do that cause it's against store policy? When has it been against store policy to use another coupon different price coupon for a 2nd can? I'm not trying to use coupons for one can on a separate transactionBut yet you have coupkners who do that and you let them by with it but I am not allowed to have a separate transaction for the 2nd can and coupon so I can go home I have to come back another day?then proceed to tell me I'm delusional in how to do coupons and I don't know what I'm talking about? Fo one I've been a retail manager and I've worked years as a cashier/ manager so I know how things workOn all aspects! Not one other Walmart meijer store or target that I've been too or Kroger for that matter has a problem doin multiple transactions as long as they are separate using my similac formula couponsI am not goin to go back each day if I have five different coupons for cans when I am mother and work full timeThat is completely absurd and to be treated poorlyWhen I'm not using an ebt card or wic card for that matter for formula I surely shouldn't be treated different than those who doThis location treated everyone poorly and even the store manager can'tCare enough to answer a phone call after me waiting for ten minutes to discuss issueThey need new team leads new management and definitely need training on respect of customer who pay to help keep their jobs thereTraining on payment tenders and how each coupon is differentSad that ebt and wic card holders get treated with more respect than those who actually pay for it with debit card or cashI refuse to come back to this low life store until there is something down about employees treating customers poorly
I went to Walmart at Highland Ave in Salem Mass to get a refurbished computer they had listed on line as pick up at store, The Electronics Manager refused to look for the item that was listed on there websiteHe was rude and very unhelpful, All I have is his first name which is ***, I will never shop At that store again, Management there is just beyond awful, I dealt with manager in Jewelry a while back her name is ***, Had a bad experience with her Also was looking for a necklace got no help what so ever,
Walmart.com defrauded consumers by selling Best Choice patio umbrella for on its website, carrying it for in the store & refusing refund
Walmart refused to refund for patio umbrella sold on its website It had the same umbrella in the store for Walmart's business practices are fraudulent and unconscionable Walmart advertises refunds within days I took the umbrella back the same day I received it 5/25/and Walmart refused to refund the purchase price The Store Manager *** *** refused to speak with me regarding this refund request
I took my car for an oil change at Walmart a few weeks ago After taking my car, I started to notice that my car was leaking oil Then, the oil light began to come on, which it never does I had someone take a look at my car and they informed me that the bolts were not tightened, one bolt was missing, and my car didn't have an oil gasket I called Walmart and they claimed they were going to look at their video and give me a call back, which they never did I had to pay more money to have my car repaired This is not acceptable and I wanted others to be aware of this problem