Did not inform me of issues with my vehicle after tire/oil change Did not fill correct amount of oil in car On Wednesday 7-27-at 11:10am I entered the Walmart Tire and Lube center to have two new front tires replaced as well as an oil change I was told I would get a call when they were done with my vehicle and it would only take mins, if that because there were no customers there at the time I came back hours later and my car was parked outside, finished, and there were still no customers/cars there They did not call me to tell me my car was finished It was noted on my receipt to call when done, however this was not performed This is only a minor issue and I can overlook this I then paid, received my receipt, and was on my way I then noticed that my oil change notification was still present in my dashboard Every time I get an oil change they reset this, it is common protocol So I went back inside and asked if they usually reset it The woman beh
On 9/2/I took our truck into the Walmart super center at Vista Knoll Parkway in Reno NV, around 3:pmTwice the tech came to ask if I was aware that the oil pan drain plug was bent and that they could not perform the oil change if it was damaged(It is a rubber gasket) I should have known right then what kind of employees I was dealing withthen they asked if I was aware of leaks coming from the engine (yes, and it is a common issue with our truck, not a major deal) and then they proceeded to take photos of the un-linked sway bars (which they had nothing to do with the service I requested), finally they began to change the oilthey proceeded to unhook the air filter(didn't need to be unhooked) and remove the hoses and connectors, they drained the oil, and then tried to put on an oil filter for a light weight vehicle(not even the same size as the filter they removed), after a drawn out discussion my guess is that they finally decided it was not the correct filterThey retrieved what appeared to be the correct filterand installed itthey failed to even perform the services they have listed on their website Vacuum interior Check and fill transmission fluid Check battery performance Check air filter check wiper blades check headlines | check signal, brake and taillights with the exception of one they checked the front and rear differentials for fluidbut when doing this they must have accidentally or purposefully drained the fluid and failed to replace itthey noted on the receipt that they checked it and made no other notes about levels or the need to refill itand marked the cases with their industry standard blue marksFinally they closed up the truck and sent me on my way around 5:45pm (over two hours to do a basic lube and oil change) About yards outside of the shop area there was a strange rattling noise coming from the enginelow and behold they failed to connected the air filter to the engine ( could have destroyed the engine if it went unnoticed)I hooked it back up myself upon further inspection it was also noticed that they had used lock-tight on the oil pan sealand a few other things they had touched( if it gets in the engine oil it will destroy the engine) , I also checked the tires and they were over inflated by to lbs each (also noted on the receipt...) which driving long distances at highway speeds could have caused a fatal situation if I had not checked itI called the store manager the moment I got home and complained about the service and he wanted us to bring our vehicle back to have him perform the servicebut after that experience I am never taking any of my vehicles to them againso I told him no The next day 9/3/I was heading out to a camping trip with friends and family and about miles outside of Reno, NV about 9:30am (less than hours since the service) the truck began to make a strange noise and lurched forward it felt like my engine had blown upI immediately stopped and pulled off the roadI check the drive line, the tires, the fuel pump, then I noticed the telltale blue marks on the front and rear differentialsat that moment I realized what they had donethey had opened the differentials up at the shop to check them and failed to make sure whatever fluid they removed or let drain out had been replacedI called the store manager and told him what had happened he said that we could tow it back to their shop and have it looked at by the insurance adjustorNeedless to say that my truck was friedI called AAA and had them tow the truck back to my home I told him that the truck will be available at our property or at a mechanic of our choosing for their adjustor to inspecthe had no responseI was unavailable until 9/7/and on on 9/7, 9/& 9/I called the manager multiple times with no responseI finally called their market office at the Keitzke location and spoke with a lovely lady named ***...she finally provided my with a claim number and contact for their insurance agent at Sedgwick insuranceI called and had to leave a message with no responseI so I called the Vista Knoll location again and had my girlfriend ask for the direct contact for their liability insurance claims (since clearly they were avoiding me)we received another number and called and left a message with no response I called my car insurance company and they helped me locate the adjustor for my claim against Wal-Martsame daythe Sedgwick adjustor on a recorded phone call asked me about what service I had come in forand what that service entailed I let him know that is something he should know since it was his client that performed the serviceI had to be the one to tell him what he was supp
While checking out at the local walmart located on Brookpark road in cleveland Oh a cashier mocked a child with a disability Today Monday February 15th at 3:40pm my sister in law, her three young children and I were checking out at the walmart located at Brookpark RdCleveland OH at register with a young women by the name of AshleyMy sister in laws eldest child who has a speach impediment was standing in front eager for Ashley to ring up the toy his mommy let him pick out, telling her she didn't have to put the toy in a bag, we told him to wait his turn while Ashley finished with the customer in line ahead of usNow it's our turn she rings his toy up and we tell him to say please and thank you, he is excitedly telling his mom about his new toy and wanting to open itAshley then states "is that another language he is speaking", my sister in lay and I look at her with the looks on our face, did you really just say that, she then repeats herself, "is that Englis
Walmart is a joke and no good I bought a tire from them days ago and it goes flat every day I sent my wife there to get it fixed they took her keys and refused to help her my wife had to [redacted] her keys from the employee so she could leaveI went the next day to try and get it fixed and the same lady looked at my reciept and said she would be back they got another manager and he said I can't honor our warranty and tried to blame the tire on my wife and tried to sell me another one I fefused and I said to honor your warranty or I was going to get a lawyer and he told me to get my st and get outI then was going to my van that had my bosses company logo on it they called my boss and made up a story and tried to get me firedI have never been so upset and I think they should stand by there warranty and replace my tire and they will be hearing from my lawyer soon
I was looking for a new tv on Wal-Mart's websiteI found one that I was interested inwhen I checked the local availability it showed a store in my area had the and they were cheaper than the website had them atTo make sure I wouldn't be wasting my time I called the store gave them the item number and asked if they had them in stock stillthey assured me they still have some in stock for that priceI drive an hour one way to go to that location just to be told they haven't had that item in a long timeThey told me to contact customer so I called customer care which said the store could order another one and price it to the price they had on the siteThe also told me the Wal-Mart.com team could do the same and just send the tvafter hours of fighting with the walmart.com team they told me they will not do this and that the store needs to and send me to customer relations again to file a complaintI received a call from the store today and the assistant manager [redacted] was extremely unprofeasional and made excuses telling me it must have been a different item that I was talking about because the price listed on the site and in their system couldn't have been correct since he had never seen a discount like that on that itemHave never had such poor customer serviceWal-Mart won't back the information and pricing they are publicly giving out to customers and just keep passing the buck to the next person to deal with so that this issue has not been resolved
The Manager [redacted] store located in AJK Blvd, Lewisburg, Pa customer service sucksleaving me totally unsatisifed and thinking twice going back to this storeThe Wal-Mart in Bloomsburg takes care of its customersI had purchased an item and forgotten it Their video clearly shown I had forgotten itin Bloomsburg, they allowed me to get to a replacement item However this manager at this store denied meSo now I am without my $and the itemThis store is so money grubbing that they would rather leave a customer unsatisfied over $Beware, of a store does not care about customer satisfaction You can find a store that does! Product_Or_Service: Kiss Lashes Order_Number: XXXXXXXXXXXXXXXXXXXX
Store refused to honor price match guarantee I bought two LG TVs in early January, order #'s XXXXXXX-XXXXXX & XXXXXXX-XXXXXX A few days later, I noticed the price of each TV decreased by $ I returned to the store to request a price adjustment using my receiptThe customer service manager informed me she couldn't do anything without the physical merchandise back in the store The assistant manager confirmed this requirement and said I would need to return with the TV's I had already installed the TV's in my home at this point but reluctantly I returned to the store (a few hours later) with the TV's in-hand to receive the price adjustment Unbelievably, the assistant store manager (I had just spoken to earlier) refused to issue the price adjustment, stating that the store manager would have to make the final decision, but was not available They told me to call After two weeks of trying every day to call and reach the store manager, I finally got through (they claimed the
I purchased three Holiday sweaters one week agoMy son did not wear his so I tried to return it today I was only returning one sweater out of the three I had purchased with a receiptI was informed by customer service that all Holiday items were not returnable However, when I purchased these items there wasn't any sign up saying that and it also did not say that these items were a "Final Purchase" and not returnable on my receipt Holiday items in the store are now 50% off and there are signs posted that these will be "Final Sale" However, I paid full price for my items before Christmas I tried to return a Christmas Sweater with the tags still on and a receiptI was refused Something is not right about this and I wish to file a complaint about this store in Rockaway, NJ I have unjustly been denied a refund Would you please help me solve this? Thank you
On 1/19/I purchased an automobile battery with a year warrantyI broke down out of town and had to have my vehicle towed to a private dealer who told me the battery was badI called the wards rd walmart several times to ask about the warranty and I kept getting put on hold and not getting answered how the warranty worksI had the garage replace the battery and Walmart will not refund me the money for the battery I purchased from themI did not have a way to have the battery exchanged with walmartThe employees I spoke to misled me and now I am out the money I spent on the batterythey refused to help me when I tried to bring the battery back to themvery dissatisfied with the customer service I want my money back Product_Or_Service: ever start battery
on Sept/19/I tried to exchange a purchased back to Walmart free & easy return as advertise on Walmart web sit at this Rockford IL,location an backpack item that I purchased in Elgin IL, location on 09/17/2018, on Walmart web sit it state and I quote Free & Easy returns and Exchange in store (1) bring the item to customer service desk original packing & accessory IF AVAILABLE bring the receipt! that's it but not at this Walmart I was told by customer service and Manager of that day [redacted] manager [redacted] whom was not working this day 09/19/that I need my driver's license in which they Mr [redacted] and customer service person put my license number into cash register in order for myself to make an exchange and after the exchange I was ask to sign out on this register and because I didn't have a receipt that this Walmart wouldn't give me a receipt after the exchange I protest about giving my license also the backpack at the Rockford store the same backpack was only $
Worst customer service on the planet I bought items at Walmart, and they double charged my credit card for the transactionSo now, after two hours of various levels of walmart employees transferring me from one to another, and telling me that I need to do their legwork (collecting paperwork to bring to them) to get my money back, I was on hold for minutes waiting for their e-business pros to figure this mess outWalmart is not staffed by customer service representativesMore accurately they are professional BS artists, well versed in passing the buck
I would like reimbursed for tires that had to be replaced already and I just got them back in April I purchased tires back on April 22nd, and paid a piece for tiresI had to replace them today 07-13-again and pay all over againThey dont want to reimburse me and they were guaranteed for miles
Brought my van in for an oil changeGot it and next day there is a big oil puddle under my van.Store employees told me to get the car fixed,bring the receipt in and I would get paidI paid $for a new oil pan which their tech had stripped.No one told me there was a problem when I paid the billThe van did not leak when I brought it in.There was never a mention that this would be up for reviewI would have kept the oil pan and plug if this was the processI was led to believe by every store employee and manager that I spoke with that I had to get it fixedNow they say no Its just crazy Product_Or_Service: oil change Order_Number: XXXXX
Refused to take back recalled item (Swiss Rolls) Sunday went to the west Ashley circle Walmart in Charleston South Carolina to return recalled Swiss Rolls & was refuse by young women working the customer service desk because they were expired & I didn't have the receipt even though I bought them the week before! So they're selling items extremely close to their sell by dates! & I won't be buying any food items or shopping there again! She stated that Walmart doesn't take expired items without a receipt! I called the following day to express how I satisfied I was with the service to rushed off the phone by someone pretending to a manager! I called the the corporate to claim & they connected me w/ the proper customer service by the name of [redacted] who told me to come today before 6pm which I did he wasn't there! Now I'm irritated! I've been giving the run around since Sunday over some recalled Swiss Rolls!
I paid for a oil change and tire rotation/balance along with other services that were not performedThey were marked complete but were never done I took my Ford Fusion to Walmart Tire and Lube at S Raeford Rd in Fayetteville, NC on Sunday, March 25, When I checked in at the counter, I informed the gentleman that I wanted a synthetic oil change and all four tires balanced and rotatedI asked him if it would be done by the time I got a haircut up front and did some shoppingHe assured me that it would be done by thenWe finally got the keys back hours and minutes laterI was upset to say the least but knew that there was little to no point in making a fuss about itWe weren't handed the keys right away thoughBecause the cashier in tire and lube had clocked out at 6, the technician said I would have to follow him to electronicsThe electronics associates were no where to be foundWe ventured over to sporting goods for the same resultAt this point, he apo
March 26, - SUN Evening - When Violation/Assault Occurred March 28, - TUE Evening - When Initially Submitted/Sent/F/U On April 3, - MON Morning - Unable to Elect a Response; Re-Sent to Wal-Mart Corp HQ April 8, - SAT Evening - Unable to Elect a Response; Re-Sent to Wal-Mart Corp HQ Cited Store: Diann Marie Rd Louisville, KY 40241- Main Store Tel: (502) 326- During the late afternoon hrs of: 03/27/17; SUN Evening; I proceeded to the above cited Wal-Mart Supercenter to process/tender a transaction at the tobacco aisle to process/tender a transaction of a: 32fl oz Monster Energy Drink; a Wal-Mart exclusive money card; & also awaited for a transaction/tender from the cashier of a carton of Marlboro Reds 100s cigarettes During the interim of the transaction - I had a discussion w/ the cashier - Jodie - that I preferred to purchase a carton of Marlboro Reds 100s Cigarettes to which he took an unreasonable amount of time to locate where the carton only to tell me after an aogonal wait that this Wal-Mart does not carry the cigarettes I preferred to purchase Furthermore; I was the one who had to be assertive & prompt him to process of individual pks of Marlboro Reds 100s to substitute for a carton (considering there are 10pks of cigarettes/carton)I believe in remiss that it is the cashier's obligation to arrive at this notion rather than have to rely on the customer for compensation One of the female customers whom I have never seen before indicated that there was no carton of Marlboro Reds 100s cigarettes to which I responded both quite calm & collected by merely mentioning that, ' "[I] was not talking to her' " The cashier - Jodie - at the tobacco aisle along w/ a customer srvc mgt at the right adjacent aisle became quite abusive hostile/bullying by wrongfully accusing me of "antagonizing" & unbelievably the cashier at the tobacco aisle - Jodie - proceeded to "smash my energy drink; 10pks of Marlboro Reds 100s cigarettes; & also my pre-paid Wal-Mart money card In reference to the outrageous & severely demeaning interaction I had w/ both the tobacco cashier - Jodie - & also further hostility by the female customer srvc mgr - I am asking for an official discussion via either phone number outlined below to preclude/prevent such acute episodes of violation of my integrity & respect that all customers should come to expect Mr [redacted] CONTACT INFO Cell/Mobile: (XXX) XXX-XXXX | E-Mail: [redacted] @gmail.com Cell/Mobile: (XXX) XXX-XXXX
Walmart refused refund for defective merchandise, even when I had my receipt On 8-17-2018, I went to Walmart(Montgomery Crossroads, SavannahGA 31406)to return shoe inserts that were defectiveI had my receipt for proof of purchaseI purchased them on 8-3-I wore them twice and the top layer was coming apartI returned them to the store the rude salesperson named [redacted] stated" no you cannot return them, besides they smell"I said they are coming apartShe refused to refund my moneyI asked for a managerA assistant manager on duty came forwardShe did not look at the inserts she just said no refundI called Walmart customer service while in the storeSomeone took my complaint but I have never heard from them about my return problems
This store refused to accept a return within the written return policy time frame because the return associate said the manager told them "we don't get credit anymore for the item, do not accept it back." They even attempted to reference a paragraph in the return policy section about electronic items, which had a limited return time frame, yet my return was an unopened, unused tree stand Product_Or_Service: tree stand
I went to Walmart in Salem, VA to specifically buy a PlayStation The store had a system for $in one case and in another case, the exact system was listed as $Of course, I'm going for the one $cheaperThe associate who was helping me took the item to the register and it would not ring upThe associate said it could not be soldAnother associate came over and said it was an item for Black Friday and I could not buy itWhy did they stock the shelf with a store tag for $then? There was no sign whatsoever that said that it could not be sold until thenIt was stocked on the shelf with a shelf tagI asked to speak to a manager and they refused for me to speak to oneI then go to Customer Service and I was told the same that I would not be able to purchase the item but was offered the exact same system for $ Is it my fault that the store stocked that item on the shelf that wasn't meant to be sold yet? Isn't it advertising to stock an item at a certain price and refuse to honor that? Does Walmart think their customers are stupid that they would think one would pay $more for an item when their tag on the shelf clearly says $199? That's okayIf I'm expected to spend $for a game system, then I will give that to another businessNot at a place that falsely advertises an item and refuses to honor it When I complained to the corporate office, I received the following response: "Thank you for taking the time to write us regarding your Walmart price adjustment inquiryPrice adjustments given on prior Walmart purchases in our Stores must meet several requirements to be eligibleFor instance, the prior purchase must be within days of purchase with a valid Walmart receipt and the customer is required to provide the original receipt to receive the adjustmentWalmart Associates are eligible to receive price adjustmentsIn addition, price adjustments are not given for merchandise that is on clearance or for merchandise that goes on sale at another retailer If you have any further questions regarding this issue, please visit your local store and speak with a member of managementYou may also visit walmartstores.com and search "Price Adjusting" for more information." I never bought the item, so I did not have a receiptSo, why are they discussing price adjusting within days of my receipt? They should've honored what they had stocked on the shelf, with their own price tag and my cash in handNo wonder they starting to shut down stores across the country when they refuse to do right or even listen to their customer
Did not inform me of issues with my vehicle after tire/oil change Did not fill correct amount of oil in car On Wednesday 7-27-at 11:10am I entered the Walmart Tire and Lube center to have two new front tires replaced as well as an oil change I was told I would get a call when they were done with my vehicle and it would only take mins, if that because there were no customers there at the time I came back hours later and my car was parked outside, finished, and there were still no customers/cars there They did not call me to tell me my car was finished It was noted on my receipt to call when done, however this was not performed This is only a minor issue and I can overlook this I then paid, received my receipt, and was on my way I then noticed that my oil change notification was still present in my dashboard Every time I get an oil change they reset this, it is common protocol So I went back inside and asked if they usually reset it The woman beh
On 9/2/I took our truck into the Walmart super center at Vista Knoll Parkway in Reno NV, around 3:pmTwice the tech came to ask if I was aware that the oil pan drain plug was bent and that they could not perform the oil change if it was damaged(It is a rubber gasket) I should have known right then what kind of employees I was dealing withthen they asked if I was aware of leaks coming from the engine (yes, and it is a common issue with our truck, not a major deal) and then they proceeded to take photos of the un-linked sway bars (which they had nothing to do with the service I requested), finally they began to change the oilthey proceeded to unhook the air filter(didn't need to be unhooked) and remove the hoses and connectors, they drained the oil, and then tried to put on an oil filter for a light weight vehicle(not even the same size as the filter they removed), after a drawn out discussion my guess is that they finally decided it was not the correct filterThey retrieved what appeared to be the correct filterand installed itthey failed to even perform the services they have listed on their website Vacuum interior Check and fill transmission fluid Check battery performance Check air filter check wiper blades check headlines | check signal, brake and taillights with the exception of one they checked the front and rear differentials for fluidbut when doing this they must have accidentally or purposefully drained the fluid and failed to replace itthey noted on the receipt that they checked it and made no other notes about levels or the need to refill itand marked the cases with their industry standard blue marksFinally they closed up the truck and sent me on my way around 5:45pm (over two hours to do a basic lube and oil change) About yards outside of the shop area there was a strange rattling noise coming from the enginelow and behold they failed to connected the air filter to the engine ( could have destroyed the engine if it went unnoticed)I hooked it back up myself upon further inspection it was also noticed that they had used lock-tight on the oil pan sealand a few other things they had touched( if it gets in the engine oil it will destroy the engine) , I also checked the tires and they were over inflated by to lbs each (also noted on the receipt...) which driving long distances at highway speeds could have caused a fatal situation if I had not checked itI called the store manager the moment I got home and complained about the service and he wanted us to bring our vehicle back to have him perform the servicebut after that experience I am never taking any of my vehicles to them againso I told him no The next day 9/3/I was heading out to a camping trip with friends and family and about miles outside of Reno, NV about 9:30am (less than hours since the service) the truck began to make a strange noise and lurched forward it felt like my engine had blown upI immediately stopped and pulled off the roadI check the drive line, the tires, the fuel pump, then I noticed the telltale blue marks on the front and rear differentialsat that moment I realized what they had donethey had opened the differentials up at the shop to check them and failed to make sure whatever fluid they removed or let drain out had been replacedI called the store manager and told him what had happened he said that we could tow it back to their shop and have it looked at by the insurance adjustorNeedless to say that my truck was friedI called AAA and had them tow the truck back to my home I told him that the truck will be available at our property or at a mechanic of our choosing for their adjustor to inspecthe had no responseI was unavailable until 9/7/and on on 9/7, 9/& 9/I called the manager multiple times with no responseI finally called their market office at the Keitzke location and spoke with a lovely lady named ***...she finally provided my with a claim number and contact for their insurance agent at Sedgwick insuranceI called and had to leave a message with no responseI so I called the Vista Knoll location again and had my girlfriend ask for the direct contact for their liability insurance claims (since clearly they were avoiding me)we received another number and called and left a message with no response I called my car insurance company and they helped me locate the adjustor for my claim against Wal-Martsame daythe Sedgwick adjustor on a recorded phone call asked me about what service I had come in forand what that service entailed I let him know that is something he should know since it was his client that performed the serviceI had to be the one to tell him what he was supp
While checking out at the local walmart located on Brookpark road in cleveland Oh a cashier mocked a child with a disability Today Monday February 15th at 3:40pm my sister in law, her three young children and I were checking out at the walmart located at Brookpark RdCleveland OH at register with a young women by the name of AshleyMy sister in laws eldest child who has a speach impediment was standing in front eager for Ashley to ring up the toy his mommy let him pick out, telling her she didn't have to put the toy in a bag, we told him to wait his turn while Ashley finished with the customer in line ahead of usNow it's our turn she rings his toy up and we tell him to say please and thank you, he is excitedly telling his mom about his new toy and wanting to open itAshley then states "is that another language he is speaking", my sister in lay and I look at her with the looks on our face, did you really just say that, she then repeats herself, "is that Englis
Walmart is a joke and no good I bought a tire from them days ago and it goes flat every day I sent my wife there to get it fixed they took her keys and refused to help her my wife had to [redacted] her keys from the employee so she could leaveI went the next day to try and get it fixed and the same lady looked at my reciept and said she would be back they got another manager and he said I can't honor our warranty and tried to blame the tire on my wife and tried to sell me another one I fefused and I said to honor your warranty or I was going to get a lawyer and he told me to get my s
t and get outI then was going to my van that had my bosses company logo on it they called my boss and made up a story and tried to get me firedI have never been so upset and I think they should stand by there warranty and replace my tire and they will be hearing from my lawyer soon
I was looking for a new tv on Wal-Mart's websiteI found one that I was interested inwhen I checked the local availability it showed a store in my area had the and they were cheaper than the website had them atTo make sure I wouldn't be wasting my time I called the store gave them the item number and asked if they had them in stock stillthey assured me they still have some in stock for that priceI drive an hour one way to go to that location just to be told they haven't had that item in a long timeThey told me to contact customer so I called customer care which said the store could order another one and price it to the price they had on the siteThe also told me the Wal-Mart.com team could do the same and just send the tvafter hours of fighting with the walmart.com team they told me they will not do this and that the store needs to and send me to customer relations again to file a complaintI received a call from the store today and the assistant manager [redacted] was extremely unprofeasional and made excuses telling me it must have been a different item that I was talking about because the price listed on the site and in their system couldn't have been correct since he had never seen a discount like that on that itemHave never had such poor customer serviceWal-Mart won't back the information and pricing they are publicly giving out to customers and just keep passing the buck to the next person to deal with so that this issue has not been resolved
The Manager [redacted] store located in AJK Blvd, Lewisburg, Pa customer service sucksleaving me totally unsatisifed and thinking twice going back to this storeThe Wal-Mart in Bloomsburg takes care of its customersI had purchased an item and forgotten it Their video clearly shown I had forgotten itin Bloomsburg, they allowed me to get to a replacement item However this manager at this store denied meSo now I am without my $and the itemThis store is so money grubbing that they would rather leave a customer unsatisfied over $Beware, of a store does not care about customer satisfaction You can find a store that does! Product_Or_Service: Kiss Lashes Order_Number: XXXXXXXXXXXXXXXXXXXX
Store refused to honor price match guarantee I bought two LG TVs in early January, order #'s XXXXXXX-XXXXXX & XXXXXXX-XXXXXX A few days later, I noticed the price of each TV decreased by $ I returned to the store to request a price adjustment using my receiptThe customer service manager informed me she couldn't do anything without the physical merchandise back in the store The assistant manager confirmed this requirement and said I would need to return with the TV's I had already installed the TV's in my home at this point but reluctantly I returned to the store (a few hours later) with the TV's in-hand to receive the price adjustment Unbelievably, the assistant store manager (I had just spoken to earlier) refused to issue the price adjustment, stating that the store manager would have to make the final decision, but was not available They told me to call After two weeks of trying every day to call and reach the store manager, I finally got through (they claimed the
Oil change done numerous times no leaks and suddenly oil is pouring out Product_Or_Service: Oil change Order_Number:
I purchased three Holiday sweaters one week agoMy son did not wear his so I tried to return it today I was only returning one sweater out of the three I had purchased with a receiptI was informed by customer service that all Holiday items were not returnable However, when I purchased these items there wasn't any sign up saying that and it also did not say that these items were a "Final Purchase" and not returnable on my receipt Holiday items in the store are now 50% off and there are signs posted that these will be "Final Sale" However, I paid full price for my items before Christmas I tried to return a Christmas Sweater with the tags still on and a receiptI was refused Something is not right about this and I wish to file a complaint about this store in Rockaway, NJ I have unjustly been denied a refund Would you please help me solve this? Thank you
On 1/19/I purchased an automobile battery with a year warrantyI broke down out of town and had to have my vehicle towed to a private dealer who told me the battery was badI called the wards rd walmart several times to ask about the warranty and I kept getting put on hold and not getting answered how the warranty worksI had the garage replace the battery and Walmart will not refund me the money for the battery I purchased from themI did not have a way to have the battery exchanged with walmartThe employees I spoke to misled me and now I am out the money I spent on the batterythey refused to help me when I tried to bring the battery back to themvery dissatisfied with the customer service I want my money back Product_Or_Service: ever start battery
on Sept/19/I tried to exchange a purchased back to Walmart free & easy return as advertise on Walmart web sit at this Rockford IL,location an backpack item that I purchased in Elgin IL, location on 09/17/2018, on Walmart web sit it state and I quote Free & Easy returns and Exchange in store (1) bring the item to customer service desk original packing & accessory IF AVAILABLE bring the receipt! that's it but not at this Walmart I was told by customer service and Manager of that day [redacted] manager [redacted] whom was not working this day 09/19/that I need my driver's license in which they Mr [redacted] and customer service person put my license number into cash register in order for myself to make an exchange and after the exchange I was ask to sign out on this register and because I didn't have a receipt that this Walmart wouldn't give me a receipt after the exchange I protest about giving my license also the backpack at the Rockford store the same backpack was only $
Worst customer service on the planet I bought items at Walmart, and they double charged my credit card for the transactionSo now, after two hours of various levels of walmart employees transferring me from one to another, and telling me that I need to do their legwork (collecting paperwork to bring to them) to get my money back, I was on hold for minutes waiting for their e-business pros to figure this mess outWalmart is not staffed by customer service representativesMore accurately they are professional BS artists, well versed in passing the buck
I would like reimbursed for tires that had to be replaced already and I just got them back in April I purchased tires back on April 22nd, and paid a piece for tiresI had to replace them today 07-13-again and pay all over againThey dont want to reimburse me and they were guaranteed for miles
Brought my van in for an oil changeGot it and next day there is a big oil puddle under my van.Store employees told me to get the car fixed,bring the receipt in and I would get paidI paid $for a new oil pan which their tech had stripped.No one told me there was a problem when I paid the billThe van did not leak when I brought it in.There was never a mention that this would be up for reviewI would have kept the oil pan and plug if this was the processI was led to believe by every store employee and manager that I spoke with that I had to get it fixedNow they say no Its just crazy Product_Or_Service: oil change Order_Number: XXXXX
Refused to take back recalled item (Swiss Rolls) Sunday went to the west Ashley circle Walmart in Charleston South Carolina to return recalled Swiss Rolls & was refuse by young women working the customer service desk because they were expired & I didn't have the receipt even though I bought them the week before! So they're selling items extremely close to their sell by dates! & I won't be buying any food items or shopping there again! She stated that Walmart doesn't take expired items without a receipt! I called the following day to express how I satisfied I was with the service to rushed off the phone by someone pretending to a manager! I called the the corporate to claim & they connected me w/ the proper customer service by the name of [redacted] who told me to come today before 6pm which I did he wasn't there! Now I'm irritated! I've been giving the run around since Sunday over some recalled Swiss Rolls!
I paid for a oil change and tire rotation/balance along with other services that were not performedThey were marked complete but were never done I took my Ford Fusion to Walmart Tire and Lube at S Raeford Rd in Fayetteville, NC on Sunday, March 25, When I checked in at the counter, I informed the gentleman that I wanted a synthetic oil change and all four tires balanced and rotatedI asked him if it would be done by the time I got a haircut up front and did some shoppingHe assured me that it would be done by thenWe finally got the keys back hours and minutes laterI was upset to say the least but knew that there was little to no point in making a fuss about itWe weren't handed the keys right away thoughBecause the cashier in tire and lube had clocked out at 6, the technician said I would have to follow him to electronicsThe electronics associates were no where to be foundWe ventured over to sporting goods for the same resultAt this point, he apo
March 26, - SUN Evening - When Violation/Assault Occurred March 28, - TUE Evening - When Initially Submitted/Sent/F/U On April 3, - MON Morning - Unable to Elect a Response; Re-Sent to Wal-Mart Corp HQ April 8, - SAT Evening - Unable to Elect a Response; Re-Sent to Wal-Mart Corp HQ Cited Store: Diann Marie Rd Louisville, KY 40241- Main Store Tel: (502) 326- During the late afternoon hrs of: 03/27/17; SUN Evening; I proceeded to the above cited Wal-Mart Supercenter to process/tender a transaction at the tobacco aisle to process/tender a transaction of a: 32fl oz Monster Energy Drink; a Wal-Mart exclusive money card; & also awaited for a transaction/tender from the cashier of a carton of Marlboro Reds 100s cigarettes During the interim of the transaction - I had a discussion w/ the cashier - Jodie - that I preferred to purchase a carton of Marlboro Reds 100s Cigarettes to which he took an unreasonable amount of time to locate where the carton only to tell me after an aogonal wait that this Wal-Mart does not carry the cigarettes I preferred to purchase Furthermore; I was the one who had to be assertive & prompt him to process of individual pks of Marlboro Reds 100s to substitute for a carton (considering there are 10pks of cigarettes/carton)I believe in remiss that it is the cashier's obligation to arrive at this notion rather than have to rely on the customer for compensation One of the female customers whom I have never seen before indicated that there was no carton of Marlboro Reds 100s cigarettes to which I responded both quite calm & collected by merely mentioning that, ' "[I] was not talking to her' " The cashier - Jodie - at the tobacco aisle along w/ a customer srvc mgt at the right adjacent aisle became quite abusive hostile/bullying by wrongfully accusing me of "antagonizing" & unbelievably the cashier at the tobacco aisle - Jodie - proceeded to "smash my energy drink; 10pks of Marlboro Reds 100s cigarettes; & also my pre-paid Wal-Mart money card In reference to the outrageous & severely demeaning interaction I had w/ both the tobacco cashier - Jodie - & also further hostility by the female customer srvc mgr - I am asking for an official discussion via either phone number outlined below to preclude/prevent such acute episodes of violation of my integrity & respect that all customers should come to expect Mr [redacted] CONTACT INFO Cell/Mobile: (XXX) XXX-XXXX | E-Mail: [redacted] @gmail.com Cell/Mobile: (XXX) XXX-XXXX
Walmart refused refund for defective merchandise, even when I had my receipt On 8-17-2018, I went to Walmart(Montgomery Crossroads, SavannahGA 31406)to return shoe inserts that were defectiveI had my receipt for proof of purchaseI purchased them on 8-3-I wore them twice and the top layer was coming apartI returned them to the store the rude salesperson named [redacted] stated" no you cannot return them, besides they smell"I said they are coming apartShe refused to refund my moneyI asked for a managerA assistant manager on duty came forwardShe did not look at the inserts she just said no refundI called Walmart customer service while in the storeSomeone took my complaint but I have never heard from them about my return problems
This store refused to accept a return within the written return policy time frame because the return associate said the manager told them "we don't get credit anymore for the item, do not accept it back." They even attempted to reference a paragraph in the return policy section about electronic items, which had a limited return time frame, yet my return was an unopened, unused tree stand Product_Or_Service: tree stand
I went to Walmart in Salem, VA to specifically buy a PlayStation The store had a system for $in one case and in another case, the exact system was listed as $Of course, I'm going for the one $cheaperThe associate who was helping me took the item to the register and it would not ring upThe associate said it could not be soldAnother associate came over and said it was an item for Black Friday and I could not buy itWhy did they stock the shelf with a store tag for $then? There was no sign whatsoever that said that it could not be sold until thenIt was stocked on the shelf with a shelf tagI asked to speak to a manager and they refused for me to speak to oneI then go to Customer Service and I was told the same that I would not be able to purchase the item but was offered the exact same system for $ Is it my fault that the store stocked that item on the shelf that wasn't meant to be sold yet? Isn't it advertising to stock an item at a certain price and refuse to honor that? Does Walmart think their customers are stupid that they would think one would pay $more for an item when their tag on the shelf clearly says $199? That's okayIf I'm expected to spend $for a game system, then I will give that to another businessNot at a place that falsely advertises an item and refuses to honor it When I complained to the corporate office, I received the following response: "Thank you for taking the time to write us regarding your Walmart price adjustment inquiryPrice adjustments given on prior Walmart purchases in our Stores must meet several requirements to be eligibleFor instance, the prior purchase must be within days of purchase with a valid Walmart receipt and the customer is required to provide the original receipt to receive the adjustmentWalmart Associates are eligible to receive price adjustmentsIn addition, price adjustments are not given for merchandise that is on clearance or for merchandise that goes on sale at another retailer If you have any further questions regarding this issue, please visit your local store and speak with a member of managementYou may also visit walmartstores.com and search "Price Adjusting" for more information." I never bought the item, so I did not have a receiptSo, why are they discussing price adjusting within days of my receipt? They should've honored what they had stocked on the shelf, with their own price tag and my cash in handNo wonder they starting to shut down stores across the country when they refuse to do right or even listen to their customer