Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our Business Management Bachelor’s Degree on October 10, by submitting a signed enrollment agreement and a down payment On ** [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, ** [redacted] contacted us on June 20, in regards to cancelling and we advised her of this policy As a courtesy, I have lowered ** [redacted] ’s liability to $ ** [redacted] can make payments to: [redacted] Ph: ###-###-#### If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our General Studies Certificate on August 5, by submitting a signed enrollment agreement and a down payment On [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, [redacted] advised the Admissions Specialist upon enrollment that he was home schooled and that was the same as High School but it was not an actual High School Diploma We do not require our students to submit a copy of a High School Diploma but we do require them to complete a proof of education form in which we review upon receipt [redacted] spoke to our College department and he was advised of this on September 4, As of this date we have not received this form As a courtesy, I have refunded [redacted] ’s credit card ending in for $ [redacted] should expect his refund in ten days I apologize for any miscommunication and welcome [redacted] back to Penn Foster for any future educational needs If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was instructed to first take remedial placement exams in order to initiate my deferment request form to be completed by Penn FosterUpon taking the course placement exams as instructed, not course exams, I was then able to have my paperwork completed for submission by Penn FosterThis entire process, start to finish took daysThe policies in place did not allow for any turn around response from the federal governmentThus, paying 10% for a course of which I attended classes, received materials for, and for following Penn Foster's procedures for paperwork is an unethical practiceSee attached for the date of the denial response from the federal government, loan providerI do accept the fact that they have removed my information from the debt collection agency, as that is the appropriate course of action Regards, [redacted]
[redacted] [redacted] To Whom It May Concern: [redacted] can set up her payments through her online bill pay through her bank I tried to contact [redacted] on April 29, and May 4, to advise her of this If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Veterinary Technician Associates Degree on March 1, by submitting a signed enrollment agreement On [redacted] ’s signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, [redacted] never contacted us in regards to cancelling or we would have advised her of this policy As a courtesy, I have cancelled [redacted] ’s account without any further financial obligations Her account will be removed from the outside agency and her credit report will be amended within thirty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our A.SDegree in Interior Design on September 10, by submitting a down payment and a signed enrollment agreement I was able to speak to [redacted] on 01/22/in regards to the rejection letter that she filed I explained to her that we removed her account from the collection agency and closed her account here at Penn Foster with a zero balance At this time [redacted] is no longer a student at Penn Foster and has no financial obligation with us [redacted] stated that she was satisfied with those termsI apologize for any inconvenience that this may have caused [redacted] and I hope that this dispute can now be resolved Sincerely, Thomas B [redacted] Student Care
Revdex.com Case Number: [redacted] face="Times New Roman">Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Mr***’s concerns Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardAccording to our records, we received a letter on July 17, from [redacted] stating that this is not his enrollment A letter was sent in response advising him to please send a copy of his driver’s license and social security card for investigation We have no records of receiving these documents I had a phone conference with Mr [redacted] on Thursday, April 21, in regards to his concerns Mr [redacted] refused to send documentation in and was unwilling to speak to me about his concernsMr [redacted] advised me that he spoke to Renee at [redacted] who already handled this complaint on April 19, Mr [redacted] did not want to be contacted furthermore by Penn Foster To honor his request, I have attached the Revdex.com a copy of the letter that was sent to Mr [redacted] confirming this was handled through *** I apologize for any inconvenience this may have caused Mr*** If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’ concerns [redacted] enrolled in our High School Diploma on April 17, by submitting a signed enrollment agreement and a down payment On [redacted] ***’ signed enrollment agreement it states students wishing to cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, [redacted] never contacted us in regards to cancelling or we would have advised him of this policy As a courtesy, I have cancelled [redacted] ***’ account without any further financial obligations We are honored that [redacted] choose Penn Foster to complete his High School Education and are sorry to see him withdraw We do apologize for any inconvenience that he may have experienced when using our web site and we are in the process of updating it [redacted] is welcome to register for any of our programs in the future Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Paralegal Studies Associates Degree on August 25, by submitting a down payment and a signed enrollment agreement On [redacted] ***’s signed enrollment agreement states students wishing to cancel within five days from their enrollment date are eligible for a full refund [redacted] cancelled the account on August 26, and a refund of $was due back to her We are required by law to refund the amount the same method of payment that was paid Since [redacted] paid via credit card, the refund would need to go back to that credit card We need to allow ten days for the payment to clear then the refund would be processed [redacted] ***’s down payment was received on August 25, 2014; therefore, the credit back would not be processed until September 5, The credit back was processed by Penn Foster on September 5, and it is determined by [redacted] ***’s bank on the amount of time it takes to reflect on her account, usually 48-hours [redacted] should have received her refund as it is September 18, If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our Physical Therapy Aide Career Diploma Program on March 27, by submitting a signed enrollment agreement and a down payment On ** [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees ** [redacted] cancelled her account on March 31, ** [redacted] was contacted on April 10, to see the reason for cancelling and if there is anything we can do to help her get back into the program It was decided that having all the books printed for ** [redacted] was the decision On April 21, ** [redacted] ’s books were ordered to be printed On June 2, ** [redacted] contacted us to let us know she never received the printed materials and she cancelled the account once more ** [redacted] ’s account was monitored and it was noticed that she cancelled due to not receiving the books that she was promised We promptly re-opened the account and re-ordered the books and they were sent expedited shipping with tracking According to [redacted] tracking # [redacted] the books were delivered today June 9, I apologize in the delay in the shipping of the materials ** [redacted] now has all books she needs to complete her Physical Therapy Aide Career Diploma Program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’s concerns** [redacted] enrolled in our Certified Wedding Planner Career Diploma Program on February 19, by submitting a down payment and a signed enrollment agreement Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on ***’s signed enrollment agreementSince ** [redacted] completed over thirteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned ** [redacted] spoke with a supervisor on July 29, and was advised of this ** [redacted] also spoke with a manager on August 1, and was offered a settlement of $only charging for the tuition in which she declined the offer In addition, ** [redacted] only paid $into the account As a courtesy, I have cancelled ***’s account and lowered her liability from $to $41.50, only charging for the two exams completed ** [redacted] may contact me at the number below to make the payment Once payment is receive and cleared, ***’s account will be removed from the outside agency and her credit report will be amended within thirty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Medical Coding and Billing Diploma Program on January 22, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardOnce received, we would then investigate and determine whether or not they enrolled with us If [redacted] would like to dispute her enrollment with us, she needs to send the following requested documents to our school’s address at: Penn Foster Schools Oak Street Scranton, PA Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] ’s daughter, [redacted] enrolled in our High School Diploma Program on October 21, by submitting a down payment and a signed enrollment agreement The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing Penn Foster is a self-paced school allowing our students to complete the work at their own pace It is possible for students to complete the course within a few months, especially if they have credits transferred in from a previous High School, which was the case for ** [redacted] Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ** [redacted] ’s signed enrollment agreement** [redacted] completed ninety-four percent of her exams; therefore, she owes the full tuition balance Our policy states that students need to have their liability paid before they are eligible to receive their official transcripts Since ** [redacted] completed ninety-four percent of her exams, she owes the full liability of $ Since ** [redacted] stated she will be filing for bankruptcy we would need that paperwork in order to have the account cancelled Once we receive the paperwork, we can cancel the account and ** [redacted] would be eligible for an official transcript for a $fee Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Teacher’s Aide Career Diploma Program on July 20, by submitting a down payment and a signed enrollment agreement On [redacted] ’s signed enrollment agreement states, “In the sates of Illinois and Missouri, a Teacher Aide Diploma will not qualify graduates for employment as a Teacher Aide” Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed eighty eight percent of her exams; therefore, she owes the full tuition balance As a courtesy, I have cancelled [redacted] ’s account with no further financial obligations I apologize for any inconvenience this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
I had windows replaced by this company They did a terrific job They finished when they said they would and cleaned up everything Once they were finished it seemed as though they were never there except for the fact that we had new beautiful windows I would highly recommend to anyone They definitely are what contractors should be
Revdex.com Case Number: [redacted] Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: After review with the Senior Vice President, Mark S [redacted] and members from our marketing team, it was concluded that we would honor [redacted] ***’s $as payment in full I had a phone conference with [redacted] on Thursday, October 16, to advise him of this [redacted] was very pleased and he enrolled his daughter, [redacted] that day We did explain that when it comes time for [redacted] to enroll his son, that he would need to go by any discount available at that time In addition, MrS [redacted] wanted [redacted] to have his direct contact information, should he have any additional questions MrS [redacted] ’s direct line is ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am in disbelief how this school continues to lie and claim they contacted meI have several of witnesses and the recorded conversation with the debt collector's your company is affiliated with that can be played to prove I called them upset and angry when I found out my debt unknowingly, kept accumulating because, Penn Foster failed to contact me or send me any kind of letters to inform me of this informationThe debt collectors also did not know I had paid so much into the debt until I informed themThis is the only reason my bill was lower down to $becausethey realize I did not owe you all as much as you all were trying to claim and receiveYou all are crooksI desire to have all of that money refunded and paid in full Regards, [redacted]
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Criminal Justice Bachelors Degree Program on December 31, by submitting a down payment and a signed enrollment agreement [redacted] sent in official transcripts from [redacted] County Community College in which we received on January 19, On January 20, [redacted] ’s transcripts were evaluated and she received credit for courses in semester two through eight According to [redacted] ’s official transcripts from [redacted] County Community College she had transfer credits from [redacted] Community College, [redacted] University and [redacted] University In order for Penn Foster to complete an evaluation of outside credits, we need the official transcript from each school attended This information is available in our student handbook as well as on the evaluation breakdown that was sent to [redacted] on January 20, and on March 20, when [redacted] requested a copy of the evaluation Since [redacted] did not submit official transcripts from all schools attended, she was not awarded with any credits earned from these schools I have attached a copy of the evaluation form in which it states that we need official transcripts from previous colleges for further evaluation In addition, up to 75% of required credits may be transferred in; therefore, [redacted] would need to complete at least 25% of the entire Bachelors Criminal Justice Degree Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance [redacted] was advised numerous times through other complaints filed through the Revdex.com, that she owes the full balance on her account [redacted] enrolled in our Medical Billing & Coding Career Diploma Program on August 5, by submitting a down payment and a signed enrollment agreement On August 6, an evaluation was completed from her previous account, Medical Transcription Certificate Program to her Medical Billing and Coding Career Diploma Program According to the current course outline of the Medical Billing and Coding Program, [redacted] was eligible for eight grades to transfer into her Medical Billing and Coding Program which reduced her tuition by $ All the courses are not the same and we are unable to transfer in courses that do not match the previous account Furthermore, [redacted] cancelled her Medical Billing and Coding account on August 8, [redacted] ’s account was not cancelled in any relation to her Criminal Justice Bachelor’s Degree Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concerns** [redacted] enrolled in our Veterinary Technician Associates Degree on October 25, by submitting a down payment and a signed enrollment agreement Our Veterinary Technician Associate Degree Program is accredited by The American Veterinary Medical Association (AVMA)Our material must adhere to the AVMA requirements to uphold our accreditation Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ** [redacted] ’ signed enrollment agreement** [redacted] completed seventy-five percent of his exams; therefore, he owes the full tuition balance According to our records, ** [redacted] never contacted us in regards to cancelling his account or we would’ve advised him of this policy Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from ** [redacted] was on October 7, 2013; as a result, he was placed in the outside agency As a courtesy, I have cancelled ** [redacted] ’ account and reduced his liability from $1,to $giving him a fifty percent discount ** [redacted] can make payments to: [redacted] [redacted] [redacted] Ph: ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
[redacted] [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our Business Management Bachelor’s Degree on March 26, by submitting a down payment and a signed enrollment agreement Penn Foster has a Study Planner for all of our students to help guide them through the program The planner has a suggested date for all exams in the program and is not a due date The Study Planner can be turned off or altered by the student to adjust for their study habits This is done from their home page According to our records, [redacted] submitted an email on March 26, at 6:33PM We replied to [redacted] email on March 30, regarding the same issue stated here Students need to allow 48-business hours for their email to be returned We received [redacted] email late Thursday, March 26, 2015; therefore, we are within our return timeframe [redacted] was advised that we cannot place a hold on the account until the official transcripts were received, however, she can start with the first two courses as they are specific to our school Our records indicate that [redacted] did complete her Orientation course and she may start her Information Literacy course while she is waiting [redacted] account was also deferred one month to allow time to receive and process her official transcripts As of today, April 3, we have not received them If by chance we do not evaluate her transcripts before May 26, 2015, she can be deferred another month Penn Foster is devoted to the educational advancement and satisfaction of all our students If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our Business Management Bachelor’s Degree on October 10, by submitting a signed enrollment agreement and a down payment On ** [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, ** [redacted] contacted us on June 20, in regards to cancelling and we advised her of this policy As a courtesy, I have lowered ** [redacted] ’s liability to $ ** [redacted] can make payments to: [redacted] Ph: ###-###-#### If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our General Studies Certificate on August 5, by submitting a signed enrollment agreement and a down payment On [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, [redacted] advised the Admissions Specialist upon enrollment that he was home schooled and that was the same as High School but it was not an actual High School Diploma We do not require our students to submit a copy of a High School Diploma but we do require them to complete a proof of education form in which we review upon receipt [redacted] spoke to our College department and he was advised of this on September 4, As of this date we have not received this form As a courtesy, I have refunded [redacted] ’s credit card ending in for $ [redacted] should expect his refund in ten days I apologize for any miscommunication and welcome [redacted] back to Penn Foster for any future educational needs If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was instructed to first take remedial placement exams in order to initiate my deferment request form to be completed by Penn FosterUpon taking the course placement exams as instructed, not course exams, I was then able to have my paperwork completed for submission by Penn FosterThis entire process, start to finish took daysThe policies in place did not allow for any turn around response from the federal governmentThus, paying 10% for a course of which I attended classes, received materials for, and for following Penn Foster's procedures for paperwork is an unethical practiceSee attached for the date of the denial response from the federal government, loan providerI do accept the fact that they have removed my information from the debt collection agency, as that is the appropriate course of action Regards, [redacted]
[redacted] [redacted] To Whom It May Concern: [redacted] can set up her payments through her online bill pay through her bank I tried to contact [redacted] on April 29, and May 4, to advise her of this If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Veterinary Technician Associates Degree on March 1, by submitting a signed enrollment agreement On [redacted] ’s signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, [redacted] never contacted us in regards to cancelling or we would have advised her of this policy As a courtesy, I have cancelled [redacted] ’s account without any further financial obligations Her account will be removed from the outside agency and her credit report will be amended within thirty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our A.SDegree in Interior Design on September 10, by submitting a down payment and a signed enrollment agreement I was able to speak to [redacted] on 01/22/in regards to the rejection letter that she filed I explained to her that we removed her account from the collection agency and closed her account here at Penn Foster with a zero balance At this time [redacted] is no longer a student at Penn Foster and has no financial obligation with us [redacted] stated that she was satisfied with those termsI apologize for any inconvenience that this may have caused [redacted] and I hope that this dispute can now be resolved Sincerely, Thomas B [redacted] Student Care
Revdex.com Case Number: [redacted] face="Times New Roman">Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Mr***’s concerns Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardAccording to our records, we received a letter on July 17, from [redacted] stating that this is not his enrollment A letter was sent in response advising him to please send a copy of his driver’s license and social security card for investigation We have no records of receiving these documents I had a phone conference with Mr [redacted] on Thursday, April 21, in regards to his concerns Mr [redacted] refused to send documentation in and was unwilling to speak to me about his concernsMr [redacted] advised me that he spoke to Renee at [redacted] who already handled this complaint on April 19, Mr [redacted] did not want to be contacted furthermore by Penn Foster To honor his request, I have attached the Revdex.com a copy of the letter that was sent to Mr [redacted] confirming this was handled through *** I apologize for any inconvenience this may have caused Mr*** If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’ concerns [redacted] enrolled in our High School Diploma on April 17, by submitting a signed enrollment agreement and a down payment On [redacted] ***’ signed enrollment agreement it states students wishing to cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, [redacted] never contacted us in regards to cancelling or we would have advised him of this policy As a courtesy, I have cancelled [redacted] ***’ account without any further financial obligations We are honored that [redacted] choose Penn Foster to complete his High School Education and are sorry to see him withdraw We do apologize for any inconvenience that he may have experienced when using our web site and we are in the process of updating it [redacted] is welcome to register for any of our programs in the future Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Paralegal Studies Associates Degree on August 25, by submitting a down payment and a signed enrollment agreement On [redacted] ***’s signed enrollment agreement states students wishing to cancel within five days from their enrollment date are eligible for a full refund [redacted] cancelled the account on August 26, and a refund of $was due back to her We are required by law to refund the amount the same method of payment that was paid Since [redacted] paid via credit card, the refund would need to go back to that credit card We need to allow ten days for the payment to clear then the refund would be processed [redacted] ***’s down payment was received on August 25, 2014; therefore, the credit back would not be processed until September 5, The credit back was processed by Penn Foster on September 5, and it is determined by [redacted] ***’s bank on the amount of time it takes to reflect on her account, usually 48-hours [redacted] should have received her refund as it is September 18, If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our Physical Therapy Aide Career Diploma Program on March 27, by submitting a signed enrollment agreement and a down payment On ** [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees ** [redacted] cancelled her account on March 31, ** [redacted] was contacted on April 10, to see the reason for cancelling and if there is anything we can do to help her get back into the program It was decided that having all the books printed for ** [redacted] was the decision On April 21, ** [redacted] ’s books were ordered to be printed On June 2, ** [redacted] contacted us to let us know she never received the printed materials and she cancelled the account once more ** [redacted] ’s account was monitored and it was noticed that she cancelled due to not receiving the books that she was promised We promptly re-opened the account and re-ordered the books and they were sent expedited shipping with tracking According to [redacted] tracking # [redacted] the books were delivered today June 9, I apologize in the delay in the shipping of the materials ** [redacted] now has all books she needs to complete her Physical Therapy Aide Career Diploma Program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’s concerns** [redacted] enrolled in our Certified Wedding Planner Career Diploma Program on February 19, by submitting a down payment and a signed enrollment agreement Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on ***’s signed enrollment agreementSince ** [redacted] completed over thirteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned ** [redacted] spoke with a supervisor on July 29, and was advised of this ** [redacted] also spoke with a manager on August 1, and was offered a settlement of $only charging for the tuition in which she declined the offer In addition, ** [redacted] only paid $into the account As a courtesy, I have cancelled ***’s account and lowered her liability from $to $41.50, only charging for the two exams completed ** [redacted] may contact me at the number below to make the payment Once payment is receive and cleared, ***’s account will be removed from the outside agency and her credit report will be amended within thirty days Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Medical Coding and Billing Diploma Program on January 22, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardOnce received, we would then investigate and determine whether or not they enrolled with us If [redacted] would like to dispute her enrollment with us, she needs to send the following requested documents to our school’s address at: Penn Foster Schools Oak Street Scranton, PA Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] ’s daughter, [redacted] enrolled in our High School Diploma Program on October 21, by submitting a down payment and a signed enrollment agreement The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing Penn Foster is a self-paced school allowing our students to complete the work at their own pace It is possible for students to complete the course within a few months, especially if they have credits transferred in from a previous High School, which was the case for ** [redacted] Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ** [redacted] ’s signed enrollment agreement** [redacted] completed ninety-four percent of her exams; therefore, she owes the full tuition balance Our policy states that students need to have their liability paid before they are eligible to receive their official transcripts Since ** [redacted] completed ninety-four percent of her exams, she owes the full liability of $ Since ** [redacted] stated she will be filing for bankruptcy we would need that paperwork in order to have the account cancelled Once we receive the paperwork, we can cancel the account and ** [redacted] would be eligible for an official transcript for a $fee Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Teacher’s Aide Career Diploma Program on July 20, by submitting a down payment and a signed enrollment agreement On [redacted] ’s signed enrollment agreement states, “In the sates of Illinois and Missouri, a Teacher Aide Diploma will not qualify graduates for employment as a Teacher Aide” Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed eighty eight percent of her exams; therefore, she owes the full tuition balance As a courtesy, I have cancelled [redacted] ’s account with no further financial obligations I apologize for any inconvenience this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
I had windows replaced by this company They did a terrific job They finished when they said they would and cleaned up everything Once they were finished it seemed as though they were never there except for the fact that we had new beautiful windows I would highly recommend to anyone They definitely are what contractors should be
Revdex.com Case Number: [redacted] Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: After review with the Senior Vice President, Mark S [redacted] and members from our marketing team, it was concluded that we would honor [redacted] ***’s $as payment in full I had a phone conference with [redacted] on Thursday, October 16, to advise him of this [redacted] was very pleased and he enrolled his daughter, [redacted] that day We did explain that when it comes time for [redacted] to enroll his son, that he would need to go by any discount available at that time In addition, MrS [redacted] wanted [redacted] to have his direct contact information, should he have any additional questions MrS [redacted] ’s direct line is ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am in disbelief how this school continues to lie and claim they contacted meI have several of witnesses and the recorded conversation with the debt collector's your company is affiliated with that can be played to prove I called them upset and angry when I found out my debt unknowingly, kept accumulating because, Penn Foster failed to contact me or send me any kind of letters to inform me of this informationThe debt collectors also did not know I had paid so much into the debt until I informed themThis is the only reason my bill was lower down to $becausethey realize I did not owe you all as much as you all were trying to claim and receiveYou all are crooksI desire to have all of that money refunded and paid in full Regards, [redacted]
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Criminal Justice Bachelors Degree Program on December 31, by submitting a down payment and a signed enrollment agreement [redacted] sent in official transcripts from [redacted] County Community College in which we received on January 19, On January 20, [redacted] ’s transcripts were evaluated and she received credit for courses in semester two through eight According to [redacted] ’s official transcripts from [redacted] County Community College she had transfer credits from [redacted] Community College, [redacted] University and [redacted] University In order for Penn Foster to complete an evaluation of outside credits, we need the official transcript from each school attended This information is available in our student handbook as well as on the evaluation breakdown that was sent to [redacted] on January 20, and on March 20, when [redacted] requested a copy of the evaluation Since [redacted] did not submit official transcripts from all schools attended, she was not awarded with any credits earned from these schools I have attached a copy of the evaluation form in which it states that we need official transcripts from previous colleges for further evaluation In addition, up to 75% of required credits may be transferred in; therefore, [redacted] would need to complete at least 25% of the entire Bachelors Criminal Justice Degree Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance [redacted] was advised numerous times through other complaints filed through the Revdex.com, that she owes the full balance on her account [redacted] enrolled in our Medical Billing & Coding Career Diploma Program on August 5, by submitting a down payment and a signed enrollment agreement On August 6, an evaluation was completed from her previous account, Medical Transcription Certificate Program to her Medical Billing and Coding Career Diploma Program According to the current course outline of the Medical Billing and Coding Program, [redacted] was eligible for eight grades to transfer into her Medical Billing and Coding Program which reduced her tuition by $ All the courses are not the same and we are unable to transfer in courses that do not match the previous account Furthermore, [redacted] cancelled her Medical Billing and Coding account on August 8, [redacted] ’s account was not cancelled in any relation to her Criminal Justice Bachelor’s Degree Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concerns** [redacted] enrolled in our Veterinary Technician Associates Degree on October 25, by submitting a down payment and a signed enrollment agreement Our Veterinary Technician Associate Degree Program is accredited by The American Veterinary Medical Association (AVMA)Our material must adhere to the AVMA requirements to uphold our accreditation Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ** [redacted] ’ signed enrollment agreement** [redacted] completed seventy-five percent of his exams; therefore, he owes the full tuition balance According to our records, ** [redacted] never contacted us in regards to cancelling his account or we would’ve advised him of this policy Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from ** [redacted] was on October 7, 2013; as a result, he was placed in the outside agency As a courtesy, I have cancelled ** [redacted] ’ account and reduced his liability from $1,to $giving him a fifty percent discount ** [redacted] can make payments to: [redacted] [redacted] [redacted] Ph: ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
[redacted] [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our Business Management Bachelor’s Degree on March 26, by submitting a down payment and a signed enrollment agreement Penn Foster has a Study Planner for all of our students to help guide them through the program The planner has a suggested date for all exams in the program and is not a due date The Study Planner can be turned off or altered by the student to adjust for their study habits This is done from their home page According to our records, [redacted] submitted an email on March 26, at 6:33PM We replied to [redacted] email on March 30, regarding the same issue stated here Students need to allow 48-business hours for their email to be returned We received [redacted] email late Thursday, March 26, 2015; therefore, we are within our return timeframe [redacted] was advised that we cannot place a hold on the account until the official transcripts were received, however, she can start with the first two courses as they are specific to our school Our records indicate that [redacted] did complete her Orientation course and she may start her Information Literacy course while she is waiting [redacted] account was also deferred one month to allow time to receive and process her official transcripts As of today, April 3, we have not received them If by chance we do not evaluate her transcripts before May 26, 2015, she can be deferred another month Penn Foster is devoted to the educational advancement and satisfaction of all our students If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care