I have had problems with this school from the time I startedMy counselor gave me a timeline to follow for my courses, but the timeline was more time than I had to finishSo I ended up going past my semester datesThe most trouble I had was with the director of the "Externship" programI was having a hard time finding a location to do my Externship and she was absolutely no help to meWhen I found a location and submitted my paperwork, I never received an email stating my paperwork had been receivedOut of concern, I emailed the director several times to check with her about my paper work but I never was answeredI called several times with no answer and left several voicemails for her and again she didn't respond for over a weekThen it was a hassle with my paperwork It was over a month before she submitted my paperworkWhen I emailed to ask how the approval process was going she told me she had only submitted it a week before and I needed to give it time (although it had already been a month by now.) we emailed back and forth a couple times that day and in her last email she rudely responded with, "understand that every time I have to respond to your emails it is preventing me from actually working on the paperwork." I do not appreciate her attitude nor her inability to perform her job
Revdex.com Case Number: ***
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: *** ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concernsWe apologize for any inconvenience and miscommunication. The current down payment promotional offer only applies to the monthly automatic payment plan which requires a minimum down payment at the time of enrollment. That amount is matched up to a $maximum. The pay-in-full payment option does not have a down payment requirement as the full tuition balance is paid directly at the time of enrollment. Due to that fact, *** *** would not be able to pay in full and receive the match down promotion; it needs to be either the match down or the pay-in-full.
We have updated our website to correct the oversight in leaving out the specific details of the offer. It is now clearly explained that the offer is only available on the monthly automatic payment plan and the maximum amount matched is $
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Ok I spoke with both banks today and that $was the total amount payed by me to Penn Foster I apologise,with that been said Penn foster can go ahead and process funds as promised.I spoke to *** *** this morning also and I was told that Penn Foster has not contacted them about canceling the debt and if Penn Foster dont this will be placed on my credit report in a few days, I tried to contact Ms L*** and did not get her I left a message on her voice mail and I will like this to be addressed today because I received a letter from Penn Foster stating that my account was closed and I dont owe them anything can Penn Foster foreward a copy of that mail to *** *** today
Regards,
*** ***
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
Date: August 5,
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Music Appreciation enrichment course on June 21, by paying in full
On June 29, two official transcripts were ordered for *** ***. On July 2, one was mailed to *** University and the other was sent to *** ***. Once transcripts are mailed it takes up to ten business days to be received. Another transcript was ordered on July 14, and mailed July 20, 2015. *** *** should have received by August 3, 2015. I tried to contact *** *** a few times to advise him of this and to see if he received the transcripts that were mailed on July 20, 2015. Unfortunately, I was unable to reach *** ***
As a courtesy, I have ordered two transcripts to be sent *** **. One transcript was sent to the address on file (tracking number *** *** ***) and the other was sent to *** University (tracking number *** *** ***). I apologize for any inconvenience this may have caused
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that Penn foster needs more detailsMy DOB is *** and my last four ss is ***
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As it seems your school didnt have interest to solve our situation
and basic rights as student I have,we continue solve our caseToday 04/was contacted Education Bureau, Department of consumer Affairs.Also we received updates from Consumer Financial Protection
Bureau,complaint number : #***
Complaint was updated
on website in the Public Consumer Complaint Database, and also shared
with the Federal Trade Commission, and
added it to a database for state and federal law enforcement agencies.You can see updated our complaint in public and internal
databases from this days,please review our case.I studied hard on your school,and it seems your school interest to destroy own student future and financial future.Nothing special was required from your school,I want only same opportunity and access as to any other studentWe required please remove collection,Send official
transcripts(I have right for that) and Send us letter for original amount to pay remained tuition,
I really didnt want continue solve this case outside of Penn Foster school,and sure I prefer solve this issue inside school
Thank you
*** ***
Penn Foster Student : ID ***
Regards,
*** ***
Revdex.com Case Number: ***
'Verdana','sans-serif'">
Student Name: *** ***
Student Number: ***/***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Health Care Management Associate Degree Program on August 8, by submitting a down payment and a signed enrollment agreement
*** ***’s signed enrollment agreement states that students who cancel within five days are due a full refund of all monies paid. Our policy for students wishing to change the program they are enrolled in is by their liability on their current program. Since *** *** contacted us on August 11, stating he enrolled in the wrong program, we were able to use his down payment towards the correct program of General Studies Certificate Program. *** *** enrolled in our General Studies Certificate Program on August 11, by submitting a down payment and a signed enrollment agreement
*** ***’s signed enrollment agreement states that students who cancel within five days are due a full refund of all monies paid. Our records reflect that *** *** contacted us on August 18, to cancel his account which was past the five day grace period. *** ***’s signed enrollment agreement also states that students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesSince *** *** completed over thirteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. *** *** spoke with a supervisor on August 19, and was advised of this
*** *** has access directly from his student portal to contact us (via email) in which he can choose which department he can contact. If *** *** sent an email within the five day grace period, we would’ve been able to cancel his account with a full refund.
As a courtesy, I have cancelled *** ***’s account and lowered his liability from $to $217.50, only charging for the tuition. *** *** can make payments to Student Care at ###-###-#### Monday-Friday 9am-7pm EST.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our HVAC Technician Career Diploma Program on September 30, by submitting a down payment and a signed enrollment agreement.
Students taking programs under the GI Bill, wish to cancel and have submitted less than twenty-five percent of the program assignments would owe twenty-five percent of tuition plus the registration, administrative and shipping fees. According to our records, *** sent a letter to cancel his account. We attempted to contact *** twice before we cancelled the account to advise him of the cancellation policy. In addition, the last payment we received from *** was on December 6, 2010; as a result, he was placed in an outside agency.
Students who will be using their GI Bill are advised that they are responsible for payments to the school and the VA would reimburse the students at the end of each quarter up to 55% of the tuition. *** was in contact with our VA department shortly after he enrolled and was advised of this.
As a courtesy, I have cancelled ***’s account and lowered his liability from $to $117.00. *** can make payments to the outside agency at:
*** *** ***
** *** ***
***, ** ***
Ph: ###-###-####
If you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** enrolled in our Veterinary Technician Associates Degree on June 12, by submitting a down payment and a signed enrollment agreement.
Our shipment policy states students would need to submit all exams except for the proctor exam for the next set of materials to be mailedOnce mailed, students would need to allow ten days to receive their material. Unfortunately, *** did not receive any of her shipments within the timeframe quoted. *** ***’s Animal Anatomy and Physiology and Mathematical Applications were sent out priority and according to the UPS tracking (***) it will be delivered today
As a courtesy and to avoid further frustration for *** ***, I will mark each shipment to be sent expedited shipping for the rest of her Veterinary Technician Associate Degree. *** would need to contact me each time she enrolled into the next semester so I can adjust the shipping. I sincerely apologize for any inconvenience this has caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
***
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma on February 28, by submitting a down payment and a signed enrollment agreement
According to our records, *** *** paid her account in full with us on May 2, via check. On May 8, we were advised that the check was returned for insufficient funds. Since *** *** was already considered a graduate (due to the payment in full on May 2, 2012) we released her transcript and diploma. Ever since the payment was returned due to insufficient funds, we have tried to contact *** *** numerous times via phone and sent letters to advise her of the outstanding debt. Students who neglect to make their monthly payments are placed in an outside agencySince the last payment we received from *** *** was returned for insufficient funds on May 8, 2012, she was placed in the outside agency.
August 1, the outside agency received a payment in full for *** ***’s account. Once the agency receives full payment, they send the information on a weekly report that shows us what accounts are paid in full. Unfortunately, *** *** made the payment on the first day of the month which happened to be a Friday Due to that fact, the agency did not report to us August 1st’s payments until the following week. On August 13, the outside agency notified us of all accounts paid in full*** *** was removed from the outside agency August 14, 2014.
On August 15, I tried to contact *** *** to advise her that we contacted the *** *** *** and verified graduation I left *** *** my contact information if she has any further questions or concerns. I apologize for any inconvenience this has caused *** ***.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I contacted Penn Foster regarding canceling my enrollment in the program early on, as soon as I was told there would be no hands on training They still refused to work with me on the price or offer the hands on experience In addition, they did not assist with hardback books when requested This does NOT satisfy what was promised when I enrolled in the program
Regards,
***
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our High School Diploma Program on May 2, by submitting a down payment and a signed enrollment agreement
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing. *** should have no issues using the Diploma to be accepted into college per our accreditation
Students completing more than fifty percent of their exa** owe the full tuition balance, which is stated on ***’s signed enrollment agreement*** completed ninety-two percent of her exams; therefore, she owes the full tuition balance.
As a courtesy, I have mailed *** a letter confirming our accreditation. If *** can provide us with the contact information for the school they are looking at we can contact them to clear up any confusion they may have with our High School Program
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our High School Diploma Program on October 27, by submitting a down payment and a signed enrollment agreement
As per our records, *** *** mailed in a money order for the amount of $as her down payment. In order to receive the $down payment promotion, the student needs to provide a credit card or checking account information to be set up on an automatic monthly withdrawal of the $for the monthly payment. That information was missing from her signed enrollment agreement and we tried to contact *** *** on October 23, to advise her of this. Since we did not hear back from her, she was enrolled in the pay by mail plan, which was not part of the $down promotion.
I tried to contact *** *** on December 1, but I was unsuccessful and had to leave a voice mail. I adjusted *** ***’ account to reflect the $downHer first payment is due December 27, for $*** *** needs to set up her monthly payments on an automatic payment plan with either a credit card or checking/savings information. She can do so on her student portal or by calling Student Care at ###-###-####.
In addition, I have updated *** ***’ study time an additional month, to account for any time that *** *** was unable to work on her program due to the issues with her payment scheduleI apologize for any inconvenience this may have caused
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[redacted]
[redacted]
*
">To Whom It May Concern:
I welcome the opportunity to address [redacted] concerns[redacted] enrolled in our Business Management Bachelor's Degree on March 26, by submitting a down payment and a signed enrollment agreement
Penn Foster has a Study Planner for all of our students to help guide them through the program. The planner has a suggested date for all exams in the program and is not a due date. The Study Planner can be turned off or altered by the student to adjust for their study habits. This is done from their home page.
According to our records, [redacted] submitted an email on March 26, at 6:33PM. We replied to [redacted] email on March 30, regarding the same issue stated here. Students need to allow 48-business hours for their email to be returned. We received [redacted] email late Thursday, March 26, 2015; therefore, we are within our return timeframe[redacted] was advised that we cannot place a hold on the account until the official transcripts were received, however, she can start with the first two courses as they are specific to our school. Our records indicate that [redacted] did complete her Orientation course and she may start her Information Literacy course while she is waiting. [redacted] account was also deferred one month to allow time to receive and process her official transcripts. As of today, April 3, we have not received them. If by chance we do not evaluate her transcripts before May 26, 2015, she can be deferred another month.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]' concerns**[redacted] enrolled in our Veterinary Technician Associates Degree on October 25, by submitting a down payment and a signed enrollment agreement
Our Veterinary Technician Associate Degree Program is accredited by The American Veterinary Medical Association (AVMA)Our material must adhere to the AVMA requirements to uphold our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]' signed enrollment agreement**[redacted] completed seventy-five percent of his exams; therefore, he owes the full tuition balance. According to our records, **[redacted] never contacted us in regards to cancelling his account or we would've advised him of this policy. Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from **[redacted] was on October 7, 2013; as a result, he was placed in the outside agency.
As a courtesy, I have cancelled **[redacted]' account and reduced his liability from $1,to $giving him a fifty percent discount. **[redacted] can make payments to:
[redacted]
[redacted]
Ph: ###-###-####
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
I welcome the opportunity to address [redacted]' concerns[redacted]' enrolled in our Medical Administrative Assistant Program on January 11, by submitting a down payment and a signed enrollment agreement
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated in [redacted]' signed enrollment agreement[redacted] completed thirty-seven percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned.
As a courtesy, I have cancelled [redacted]' account so that nothing else is owed. If [redacted] has any questions she can contact me at the phone number below
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Thomas B[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns[redacted] enrolled in our High School Diploma Program on March 25, by submitting a signed enrollment agreement and a down payment
On [redacted]'s signed enrollment agreement it states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the non-refundable registration, admissions and shipping and handling fees[redacted] did complete one exam which makes her liable for ten percent of the tuition.
[redacted] has been made aware of her past due amount on her account through the several letters sent in the mail along with the numerous phone calls that were made to the phone number we have on file which is ###-###-####8. Penn Foster also sent [redacted] a final letter on August 5, to notify her that her account was still past due and was going to be handed over to a collection agency if she did not make a payment. On September 9, [redacted]'s account was handed over to the outside agency, [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students which is why Penn Foster has removed [redacted]'s account from the outside agency and closed the account with nothing owed
If you have any further questions, please contact me at ###-###-####
Sincerely,
Thomas B[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]' concerns[redacted] enrolled in our Accounting Career Diploma Program on August 11, by submitting a signed enrollment agreement and a down payment
On [redacted]' signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete up to ten percent of their exams would owe thirty percent of their tuition balance including the registration, admissions and shipping and handling fees.
[redacted] spoke to a supervisor on November 21, who cancelled her account and advised her of her cancellation terms. At that time we mailed a copy of [redacted]' signed enrollment agreement for review. I have attached a copy for the Better Business Borough to review
As a courtesy, I have cancelled [redacted]' account with no further financial obligations. [redacted] will receive a letter confirming this within ten business days.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]' concerns**[redacted] enrolled in our Medical Transcription Career Diploma Program on June 5, by submitting a down payment and a signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]' signed enrollment agreement**[redacted] completed eighty-six percent of her exams; therefore, she owes the full tuition balance.
As a courtesy, we can offer a 20% discount off the balance of $1,leaving her with a $balance. **[redacted] may call Student Care to make payment at ###-###-####, Monday through Friday 9am-7pm EST. This offer is valid until March 27, 2014.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
I have had problems with this school from the time I startedMy counselor gave me a timeline to follow for my courses, but the timeline was more time than I had to finishSo I ended up going past my semester datesThe most trouble I had was with the director of the "Externship" programI was having a hard time finding a location to do my Externship and she was absolutely no help to meWhen I found a location and submitted my paperwork, I never received an email stating my paperwork had been receivedOut of concern, I emailed the director several times to check with her about my paper work but I never was answeredI called several times with no answer and left several voicemails for her and again she didn't respond for over a weekThen it was a hassle with my paperwork It was over a month before she submitted my paperworkWhen I emailed to ask how the approval process was going she told me she had only submitted it a week before and I needed to give it time (although it had already been a month by now.) we emailed back and forth a couple times that day and in her last email she rudely responded with, "understand that every time I have to respond to your emails it is preventing me from actually working on the paperwork." I do not appreciate her attitude nor her inability to perform her job
Revdex.com Case Number: ***
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: *** ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concernsWe apologize for any inconvenience and miscommunication. The current down payment promotional offer only applies to the monthly automatic payment plan which requires a minimum down payment at the time of enrollment. That amount is matched up to a $maximum. The pay-in-full payment option does not have a down payment requirement as the full tuition balance is paid directly at the time of enrollment. Due to that fact, *** *** would not be able to pay in full and receive the match down promotion; it needs to be either the match down or the pay-in-full.
We have updated our website to correct the oversight in leaving out the specific details of the offer. It is now clearly explained that the offer is only available on the monthly automatic payment plan and the maximum amount matched is $
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Ok I spoke with both banks today and that $was the total amount payed by me to Penn Foster I apologise,with that been said Penn foster can go ahead and process funds as promised.I spoke to *** *** this morning also and I was told that Penn Foster has not contacted them about canceling the debt and if Penn Foster dont this will be placed on my credit report in a few days, I tried to contact Ms L*** and did not get her I left a message on her voice mail and I will like this to be addressed today because I received a letter from Penn Foster stating that my account was closed and I dont owe them anything can Penn Foster foreward a copy of that mail to *** *** today
Regards,
*** ***
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
Date: August 5,
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Music Appreciation enrichment course on June 21, by paying in full
On June 29, two official transcripts were ordered for *** ***. On July 2, one was mailed to *** University and the other was sent to *** ***. Once transcripts are mailed it takes up to ten business days to be received. Another transcript was ordered on July 14, and mailed July 20, 2015. *** *** should have received by August 3, 2015. I tried to contact *** *** a few times to advise him of this and to see if he received the transcripts that were mailed on July 20, 2015. Unfortunately, I was unable to reach *** ***
As a courtesy, I have ordered two transcripts to be sent *** **. One transcript was sent to the address on file (tracking number *** *** ***) and the other was sent to *** University (tracking number *** *** ***). I apologize for any inconvenience this may have caused
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that Penn foster needs more detailsMy DOB is *** and my last four ss is ***
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As it seems your school didnt have interest to solve our situation
and basic rights as student I have,we continue solve our caseToday 04/was contacted Education Bureau, Department of consumer Affairs.Also we received updates from Consumer Financial Protection
Bureau,complaint number : #***
Complaint was updated
on website in the Public Consumer Complaint Database, and also shared
with the Federal Trade Commission, and
added it to a database for state and federal law enforcement agencies.You can see updated our complaint in public and internal
databases from this days,please review our case.I studied hard on your school,and it seems your school interest to destroy own student future and financial future.Nothing special was required from your school,I want only same opportunity and access as to any other studentWe required please remove collection,Send official
transcripts(I have right for that) and Send us letter for original amount to pay remained tuition,
I really didnt want continue solve this case outside of Penn Foster school,and sure I prefer solve this issue inside school
Thank you
*** ***
Penn Foster Student : ID ***
Regards,
*** ***
Revdex.com Case Number: ***
'Verdana','sans-serif'">
Student Name: *** ***
Student Number: ***/***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Health Care Management Associate Degree Program on August 8, by submitting a down payment and a signed enrollment agreement
*** ***’s signed enrollment agreement states that students who cancel within five days are due a full refund of all monies paid. Our policy for students wishing to change the program they are enrolled in is by their liability on their current program. Since *** *** contacted us on August 11, stating he enrolled in the wrong program, we were able to use his down payment towards the correct program of General Studies Certificate Program. *** *** enrolled in our General Studies Certificate Program on August 11, by submitting a down payment and a signed enrollment agreement
*** ***’s signed enrollment agreement states that students who cancel within five days are due a full refund of all monies paid. Our records reflect that *** *** contacted us on August 18, to cancel his account which was past the five day grace period. *** ***’s signed enrollment agreement also states that students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesSince *** *** completed over thirteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. *** *** spoke with a supervisor on August 19, and was advised of this
*** *** has access directly from his student portal to contact us (via email) in which he can choose which department he can contact. If *** *** sent an email within the five day grace period, we would’ve been able to cancel his account with a full refund.
As a courtesy, I have cancelled *** ***’s account and lowered his liability from $to $217.50, only charging for the tuition. *** *** can make payments to Student Care at ###-###-#### Monday-Friday 9am-7pm EST.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our HVAC Technician Career Diploma Program on September 30, by submitting a down payment and a signed enrollment agreement.
Students taking programs under the GI Bill, wish to cancel and have submitted less than twenty-five percent of the program assignments would owe twenty-five percent of tuition plus the registration, administrative and shipping fees. According to our records, *** sent a letter to cancel his account. We attempted to contact *** twice before we cancelled the account to advise him of the cancellation policy. In addition, the last payment we received from *** was on December 6, 2010; as a result, he was placed in an outside agency.
Students who will be using their GI Bill are advised that they are responsible for payments to the school and the VA would reimburse the students at the end of each quarter up to 55% of the tuition. *** was in contact with our VA department shortly after he enrolled and was advised of this.
As a courtesy, I have cancelled ***’s account and lowered his liability from $to $117.00. *** can make payments to the outside agency at:
*** *** ***
** *** ***
***, ** ***
Ph: ###-###-####
If you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** enrolled in our Veterinary Technician Associates Degree on June 12, by submitting a down payment and a signed enrollment agreement.
Our shipment policy states students would need to submit all exams except for the proctor exam for the next set of materials to be mailedOnce mailed, students would need to allow ten days to receive their material. Unfortunately, *** did not receive any of her shipments within the timeframe quoted. *** ***’s Animal Anatomy and Physiology and Mathematical Applications were sent out priority and according to the UPS tracking (***) it will be delivered today
As a courtesy and to avoid further frustration for *** ***, I will mark each shipment to be sent expedited shipping for the rest of her Veterinary Technician Associate Degree. *** would need to contact me each time she enrolled into the next semester so I can adjust the shipping. I sincerely apologize for any inconvenience this has caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
***
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma on February 28, by submitting a down payment and a signed enrollment agreement
According to our records, *** *** paid her account in full with us on May 2, via check. On May 8, we were advised that the check was returned for insufficient funds. Since *** *** was already considered a graduate (due to the payment in full on May 2, 2012) we released her transcript and diploma. Ever since the payment was returned due to insufficient funds, we have tried to contact *** *** numerous times via phone and sent letters to advise her of the outstanding debt. Students who neglect to make their monthly payments are placed in an outside agencySince the last payment we received from *** *** was returned for insufficient funds on May 8, 2012, she was placed in the outside agency.
August 1, the outside agency received a payment in full for *** ***’s account. Once the agency receives full payment, they send the information on a weekly report that shows us what accounts are paid in full. Unfortunately, *** *** made the payment on the first day of the month which happened to be a Friday Due to that fact, the agency did not report to us August 1st’s payments until the following week. On August 13, the outside agency notified us of all accounts paid in full*** *** was removed from the outside agency August 14, 2014.
On August 15, I tried to contact *** *** to advise her that we contacted the *** *** *** and verified graduation I left *** *** my contact information if she has any further questions or concerns. I apologize for any inconvenience this has caused *** ***.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I contacted Penn Foster regarding canceling my enrollment in the program early on, as soon as I was told there would be no hands on training They still refused to work with me on the price or offer the hands on experience In addition, they did not assist with hardback books when requested This does NOT satisfy what was promised when I enrolled in the program
Regards,
***
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our High School Diploma Program on May 2, by submitting a down payment and a signed enrollment agreement
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing. *** should have no issues using the Diploma to be accepted into college per our accreditation
Students completing more than fifty percent of their exa** owe the full tuition balance, which is stated on ***’s signed enrollment agreement*** completed ninety-two percent of her exams; therefore, she owes the full tuition balance.
As a courtesy, I have mailed *** a letter confirming our accreditation. If *** can provide us with the contact information for the school they are looking at we can contact them to clear up any confusion they may have with our High School Program
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our High School Diploma Program on October 27, by submitting a down payment and a signed enrollment agreement
As per our records, *** *** mailed in a money order for the amount of $as her down payment. In order to receive the $down payment promotion, the student needs to provide a credit card or checking account information to be set up on an automatic monthly withdrawal of the $for the monthly payment. That information was missing from her signed enrollment agreement and we tried to contact *** *** on October 23, to advise her of this. Since we did not hear back from her, she was enrolled in the pay by mail plan, which was not part of the $down promotion.
I tried to contact *** *** on December 1, but I was unsuccessful and had to leave a voice mail. I adjusted *** ***’ account to reflect the $downHer first payment is due December 27, for $*** *** needs to set up her monthly payments on an automatic payment plan with either a credit card or checking/savings information. She can do so on her student portal or by calling Student Care at ###-###-####.
In addition, I have updated *** ***’ study time an additional month, to account for any time that *** *** was unable to work on her program due to the issues with her payment scheduleI apologize for any inconvenience this may have caused
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[redacted]
[redacted]
*
">To Whom It May Concern:
I welcome the opportunity to address [redacted] concerns[redacted] enrolled in our Business Management Bachelor's Degree on March 26, by submitting a down payment and a signed enrollment agreement
Penn Foster has a Study Planner for all of our students to help guide them through the program. The planner has a suggested date for all exams in the program and is not a due date. The Study Planner can be turned off or altered by the student to adjust for their study habits. This is done from their home page.
According to our records, [redacted] submitted an email on March 26, at 6:33PM. We replied to [redacted] email on March 30, regarding the same issue stated here. Students need to allow 48-business hours for their email to be returned. We received [redacted] email late Thursday, March 26, 2015; therefore, we are within our return timeframe[redacted] was advised that we cannot place a hold on the account until the official transcripts were received, however, she can start with the first two courses as they are specific to our school. Our records indicate that [redacted] did complete her Orientation course and she may start her Information Literacy course while she is waiting. [redacted] account was also deferred one month to allow time to receive and process her official transcripts. As of today, April 3, we have not received them. If by chance we do not evaluate her transcripts before May 26, 2015, she can be deferred another month.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]' concerns**[redacted] enrolled in our Veterinary Technician Associates Degree on October 25, by submitting a down payment and a signed enrollment agreement
Our Veterinary Technician Associate Degree Program is accredited by The American Veterinary Medical Association (AVMA)Our material must adhere to the AVMA requirements to uphold our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]' signed enrollment agreement**[redacted] completed seventy-five percent of his exams; therefore, he owes the full tuition balance. According to our records, **[redacted] never contacted us in regards to cancelling his account or we would've advised him of this policy. Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from **[redacted] was on October 7, 2013; as a result, he was placed in the outside agency.
As a courtesy, I have cancelled **[redacted]' account and reduced his liability from $1,to $giving him a fifty percent discount. **[redacted] can make payments to:
[redacted]
[redacted]
Ph: ###-###-####
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
I welcome the opportunity to address [redacted]' concerns[redacted]' enrolled in our Medical Administrative Assistant Program on January 11, by submitting a down payment and a signed enrollment agreement
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated in [redacted]' signed enrollment agreement[redacted] completed thirty-seven percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned.
As a courtesy, I have cancelled [redacted]' account so that nothing else is owed. If [redacted] has any questions she can contact me at the phone number below
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Thomas B[redacted]
Student Care
Revdex.com Case Number: [redacted]
">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]'s concerns[redacted] enrolled in our High School Diploma Program on March 25, by submitting a signed enrollment agreement and a down payment
On [redacted]'s signed enrollment agreement it states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the non-refundable registration, admissions and shipping and handling fees[redacted] did complete one exam which makes her liable for ten percent of the tuition.
[redacted] has been made aware of her past due amount on her account through the several letters sent in the mail along with the numerous phone calls that were made to the phone number we have on file which is ###-###-####8. Penn Foster also sent [redacted] a final letter on August 5, to notify her that her account was still past due and was going to be handed over to a collection agency if she did not make a payment. On September 9, [redacted]'s account was handed over to the outside agency, [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students which is why Penn Foster has removed [redacted]'s account from the outside agency and closed the account with nothing owed
If you have any further questions, please contact me at ###-###-####
Sincerely,
Thomas B[redacted]
Student Care
Revdex.com Case Number: [redacted]
"MARGIN: 0in 0in 0pt">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]' concerns[redacted] enrolled in our Accounting Career Diploma Program on August 11, by submitting a signed enrollment agreement and a down payment
On [redacted]' signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete up to ten percent of their exams would owe thirty percent of their tuition balance including the registration, admissions and shipping and handling fees.
[redacted] spoke to a supervisor on November 21, who cancelled her account and advised her of her cancellation terms. At that time we mailed a copy of [redacted]' signed enrollment agreement for review. I have attached a copy for the Better Business Borough to review
As a courtesy, I have cancelled [redacted]' account with no further financial obligations. [redacted] will receive a letter confirming this within ten business days.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted]
"">Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address **[redacted]' concerns**[redacted] enrolled in our Medical Transcription Career Diploma Program on June 5, by submitting a down payment and a signed enrollment agreement
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on **[redacted]' signed enrollment agreement**[redacted] completed eighty-six percent of her exams; therefore, she owes the full tuition balance.
As a courtesy, we can offer a 20% discount off the balance of $1,leaving her with a $balance. **[redacted] may call Student Care to make payment at ###-###-####, Monday through Friday 9am-7pm EST. This offer is valid until March 27, 2014.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
[redacted]
Student Care