Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’s concerns** [redacted] enrolled in our Dental Assistant Career Diploma on February 9, by submitting a signed enrollment agreement and a down payment Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools The material in our Dental Assistant Career Diploma Program meets the requirements of our accreditations Your signed enrollment agreement states “Please review your state board requirements that are applicable to your field of study State boards may impose a variety of different requirements These requirements vary from state to state.” On ***’s signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, ** [redacted] contacted us on February 19, and she was advised this policy As a courtesy, I have cancelled ***’s account without any further financial obligations She will receive a letter confirming this in the mail within ten business days I apologize for any miscommunication this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concernsAccording to our records, [redacted] enrolled our Criminal Justice Associates Degree on March 5, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardAccording to our records, we have not received this information [redacted] needs to submit that information and we would process an investigation and determine whether she enrolled with us If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Accounting Career Diploma Program on August 11, by submitting a signed enrollment agreement and a down payment On [redacted] ’ signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete up to ten percent of their exams would owe thirty percent of their tuition balance including the registration, admissions and shipping and handling fees [redacted] spoke to a supervisor on November 21, who cancelled her account and advised her of her cancellation terms At that time we mailed a copy of [redacted] ’ signed enrollment agreement for review I have attached a copy for the Better Business Borough to review As a courtesy, I have cancelled [redacted] ’ account with no further financial obligations [redacted] will receive a letter confirming this within ten business days If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on November 18, by signing an enrollment agreement and submitting a down payment We are required to refund the amount the same method of payment that was paid Since [redacted] paid via credit card (ending in ***) the refund would need to go back to that credit card Unfortunately, the refund was not processed at the time of cancellation, May 28, when [redacted] provided us with the full credit card number to process the refund due of $ Since then, [redacted] advised us that the credit card ending in [redacted] was closed due to fraud If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance [redacted] was advised of this by a supervisor on August 4, On August 4, [redacted] emailed me directly to express her frustrations with her refund situation I have been in contact with her in regards to her refund I apologize and agree with [redacted] that she should not be penalized for someone else’s error It was determined that [redacted] will receive a full refund of all money paid, via check $as she already received $refund in January for a referral credit I left a voicemail with [redacted] on August 5, advising her the refund check was mailed [redacted] with tracking number [redacted] *** In light of the recent complaints in regards to this policy, we have made changes to the refund process I want to thank [redacted] for reaching out to me directly to rectify this issue If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] / [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Human Resource Management Undergraduate Certificate on May 3, by submitting a down payment and a signed enrollment agreement As stated on [redacted] ’s signed enrollment agreement, students have twelve months to complete their programStudents may request two six-month extensions at any time provided their program is completed within twenty-four months According to our records, [redacted] inquired about continuing on July 16, As her maximum timeframe was reached, she needed to re-enroll and have an evaluation completed from what was already completed Our policy states that students who have an evaluation completed from one College course to another College course would only receive monetary credit for any completed courses We do, however award academic credit as the student earned the grades on the previous courseSince [redacted] did not complete three courses she started, she was not awarded monetary credit although she had taken exams within the course As a courtesy, I have added an additional monetary adjustment of $480.00, giving [redacted] a total discount of $1,off her program for the fifteen exams she previously completed with us I had a phone conference with [redacted] on November 6, and advised her of this offer and [redacted] was not satisfied After further review, we will only charge [redacted] for the two courses she has to complete, plus the shipping fee, leaving her with a balance of $ I tried to contact [redacted] again November 6, however I was unable to reach her [redacted] would need to contact me directly to have the account opened Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
I contacted Penn Foster concerning schooling for Real Estate They advertised to start with a $down payment After I filled out the online application it charged my card $ I was told that I would receive a refund immediately because the system had a glitch I am still waiting for that refund almost weeks later I cancelled the enrollment I also, spoke with a very nasty school counselor that hung up on me This is not a good school to do any kind of business with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I want to thank Penn Foster for giving me the benefit of the doubt and honoring their original advertisement I feel that Penn Foster has went way above and beyond to make the necessary adjustments and to keep their name (and the education they represent) associated with the highest of standards.As stated, I did go ahead and enroll my daughter, not just because of the honored deal, but because I want my family to be a part of a company that puts their customers first The way I was kindly treated through email and over the phone, proved that Penn Foster has the high values I've heard so much about, and that I was making the right choice.We are greatly looking forward to enrolling our son next year also! Regards, [redacted] ***
I am extremely dissatisfied with Penn Foster Career School I was given information about materials associated with a course to get me to register, and once I registered, and paid my tuition in full, I was told that those materials are not being sent to me I was told to access all materials online, but I am now unable to access certain links associated with my specific program After emailing and calling, I am now being told that the links are broken, and should be working in hours I now have to wait even longer to move forward with my studies Skeptical that they will be fixed at all Very unhappy
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concernsAccording to our records, ** [redacted] enrolled in our High School Diploma Program on April 8, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card According to our records, ** [redacted] contacted us on June 25, in regards to this account and we advised him of this policy ** [redacted] would need to send the above information and we would process an investigation and determine whether he enrolled with us If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Auto Repair Career Diploma Program on February 24, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed sixty-five percent of his exams; therefore, he owes the full tuition balance [redacted] called January 8, to cancel his account and we advised him of this As a courtesy, I have deferred [redacted] to current making his next payment due May 24, In addition to deferring his payments to current, I have also lowered his payments to $for the next six months I hope this is helpful for [redacted] as we would like to see him complete his course in the near future Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Hello, Please accept my thanks for your help in resolving a very important matter I have received the reply from Penn Foster and accept that they are working on amending the issue with my credit report I will file another complaint if this is not corrected within days Thank you for your serviceSincerely, [redacted]
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Pet Grooming Certificate on February 2, by submitting a down payment and a signed enrollment agreement According to our records, at the time of enrollment we were out of stock of our [redacted] clippers It was our error in sending [redacted] the voucher to receive the clippers since we no longer offer them as part of the program Currently, it is our student’s responsibility to purchase clippers As a courtesy, I have processed a refund of $to [redacted] ***’s credit card ending in *** She can anticipate the refund to go through within ten business days I apologize for any inconvenience this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: After review on ** [redacted] ’s account, it was determined that she did undeniably enroll in Medical Coding and Billing Career Diploma program There are numerous places on her student portal where it states the program she enrolled in I have attached a screen shot off all the places on ** [redacted] ’s student portal where it states the program was Medical Coding and Billing In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will however, still receive all textbooks and any pertinent materials to their course ** [redacted] was not sent study guides as they are digital and were available online ** [redacted] had not reached the point in the program to where she would receive textbooks As previously stated, ** [redacted] ’s account was cancelled with no further financial obligations and she is not eligible for a refund If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care Fax ###-###-#### [redacted] [redacted]
this seems like a good way to resolve this I wanst aware the handbook was on the site and wasnt aware that I could have asked for speical help due to my disablity but over all this sounds reasonable thank very much for helping me resolve this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Administrative Assistant Program on June 14, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ***’s signed enrollment agreement [redacted] completed sixty-nine percent of her exams; therefore, she owes the full tuition balance [redacted] paid $on December 13, after her program had expired, that money was still owed on her account as per the terms of her signed contract As per our records, we did advise [redacted] on December 9, that once she pays the balance on this account she would have to be evaluated into the most current program Also on December 16, we sent [redacted] an email stating that she would have to re-enroll as a new student, and then we would evaluate [redacted] ***’s account to see how many grades will transfer to the current program A monetary adjustment would be given for any grades that are able to transfer In order to resolve this dispute, we had updated the outdated classes for [redacted] ***She will only be responsible to pay for the needed six month extension which will cost $ [redacted] can make this payment by calling our student care line at [redacted] On January 5, [redacted] called in to Penn Foster and spoke to one of our student care representatives and she agreed to the above resolution We do apologize for any inconveniences that this may have caused We here at Penn Foster welcome the opportunity to work with [redacted] in the future to help further her education Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I spoke with the Student Care Representative about my concerns, and Penn Foster advertising a program that I agree to enroll, I was switch by Penn Foster Representatives without any written notices I was told about the Health Information Management after expressing to the Student Care this is not what I agreed to enroll as a Medical Billing, because I have a certification for medical billing, why would I want to spend money that is not useful for me? I was not offer to switch to a different program after the Student Care representative admitted it was a mistakeAlso the reply of me signing for Medical Billing and coding, I did not sign that agreement for this programThe original agreement was for Health Information Specialist, that I agreed to and enrolledPenn Foster was advertising this course as Health Information SpecialistThe Student Care representative admitted to me over the phone that it was a mistake of Penn Foster That phone conversation on June & should be recorded to hear the conversationI ask the Student Care if I could switch, she ask me to hold while she ask her Supervisor, The Student Care got back on the phone and told me no, I would have to resubmit a new down payment to startNow that I had to take it to Revdex.com for assistance, I refuse to continue to do business with Penn FosterOn June 19,a student care call to ask what happen, I explain than I was told another student care representative would call it never happenI know what I sign up for and the course was switchI never received any books, everything was online all the modules, and I notice I did modules that was very basic introductionI realize the name changed when I join the student community to blog and meet other studentsMy enrollment was online without any indication that I was enrolling in a Medical Billing & Coding classI would like a refund for the advertising and wasting my time.Regards, [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I spoke to Ms [redacted] on May 13, in regards to her concerns Ms [redacted] will continue to pay her liability on her Early Childhood Education Associates Degree in monthly installments until the $liability is met She can enroll into Criminal Justice Bachelor’s Degree as soon as she is ready Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsMs [redacted] enrolled in our Medical billing and Coding Career Program on March 7, by submitting a down payment and a signed enrollment agreement Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Ms [redacted] ’s signed enrollment agreementMs [redacted] ’s called March 13, to cancel her account in which we advised her of this At that time, Ms [redacted] ’s account was cancelled only charging her for the tuition I apologize that Ms [redacted] was unable to reach us via phone Ms [redacted] ’s account was cancelled lowering her cancellation terms more than fifty percent, from $to $ Ms [redacted] ’s concerns were already addressed and resolved I apologize that Penn Foster was not a suitable fit for Ms [redacted] I wish her the best of luck with her future endeavors If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Veterinary Technician Associates Degree on May 30, by submitting a down payment Students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees According to our records, [redacted] contacted us on August 13, regards to cancelling her account and we advised her of this policy [redacted] is correct with her statement declaring the registration fee is $200.00, admissions fee is $and shipping fee is $totaling $ Since [redacted] ’s total liability is $and she paid $157.00, she is responsible for the remaining balance of $ As a courtesy, I have cancelled [redacted] ’s account with no further financial obligations In the interest of good will, I hope that [redacted] will consider Penn Foster in the future If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: bold"> [redacted] Student Name: [redacted] Student Number: [redacted] To whom it may concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Coding and Billing Career Diploma Program on September 8, by submitting a down payment and a signed enrollment agreement As per [redacted] ’s signed enrollment agreement, students have fifteen months to complete the program with two extensions at $per extension if additional study time is neededStudents would need to complete this program within twenty-seven months or they would need to transfer into the current program There had been changes to the program however, [redacted] would have all the necessary information within her current enrollment As a courtesy, I have updated [redacted] ’s study time until December 13, [redacted] would need to take the [redacted] certification before the end of the year as the AAPC will then be testing for [redacted] I had a phone conference with [redacted] on June 13, and advised her of this [redacted] was very satisfied with the outcome Penn Foster is devoted to the educational advancement and satisfaction of all out students If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’s concerns** [redacted] enrolled in our Dental Assistant Career Diploma on February 9, by submitting a signed enrollment agreement and a down payment Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools The material in our Dental Assistant Career Diploma Program meets the requirements of our accreditations Your signed enrollment agreement states “Please review your state board requirements that are applicable to your field of study State boards may impose a variety of different requirements These requirements vary from state to state.” On ***’s signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees According to our records, ** [redacted] contacted us on February 19, and she was advised this policy As a courtesy, I have cancelled ***’s account without any further financial obligations She will receive a letter confirming this in the mail within ten business days I apologize for any miscommunication this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concernsAccording to our records, [redacted] enrolled our Criminal Justice Associates Degree on March 5, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardAccording to our records, we have not received this information [redacted] needs to submit that information and we would process an investigation and determine whether she enrolled with us If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Accounting Career Diploma Program on August 11, by submitting a signed enrollment agreement and a down payment On [redacted] ’ signed enrollment agreement states students wishing to cancel after seven days from their enrollment date and complete up to ten percent of their exams would owe thirty percent of their tuition balance including the registration, admissions and shipping and handling fees [redacted] spoke to a supervisor on November 21, who cancelled her account and advised her of her cancellation terms At that time we mailed a copy of [redacted] ’ signed enrollment agreement for review I have attached a copy for the Better Business Borough to review As a courtesy, I have cancelled [redacted] ’ account with no further financial obligations [redacted] will receive a letter confirming this within ten business days If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on November 18, by signing an enrollment agreement and submitting a down payment We are required to refund the amount the same method of payment that was paid Since [redacted] paid via credit card (ending in ***) the refund would need to go back to that credit card Unfortunately, the refund was not processed at the time of cancellation, May 28, when [redacted] provided us with the full credit card number to process the refund due of $ Since then, [redacted] advised us that the credit card ending in [redacted] was closed due to fraud If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance [redacted] was advised of this by a supervisor on August 4, On August 4, [redacted] emailed me directly to express her frustrations with her refund situation I have been in contact with her in regards to her refund I apologize and agree with [redacted] that she should not be penalized for someone else’s error It was determined that [redacted] will receive a full refund of all money paid, via check $as she already received $refund in January for a referral credit I left a voicemail with [redacted] on August 5, advising her the refund check was mailed [redacted] with tracking number [redacted] *** In light of the recent complaints in regards to this policy, we have made changes to the refund process I want to thank [redacted] for reaching out to me directly to rectify this issue If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] / [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Human Resource Management Undergraduate Certificate on May 3, by submitting a down payment and a signed enrollment agreement As stated on [redacted] ’s signed enrollment agreement, students have twelve months to complete their programStudents may request two six-month extensions at any time provided their program is completed within twenty-four months According to our records, [redacted] inquired about continuing on July 16, As her maximum timeframe was reached, she needed to re-enroll and have an evaluation completed from what was already completed Our policy states that students who have an evaluation completed from one College course to another College course would only receive monetary credit for any completed courses We do, however award academic credit as the student earned the grades on the previous courseSince [redacted] did not complete three courses she started, she was not awarded monetary credit although she had taken exams within the course As a courtesy, I have added an additional monetary adjustment of $480.00, giving [redacted] a total discount of $1,off her program for the fifteen exams she previously completed with us I had a phone conference with [redacted] on November 6, and advised her of this offer and [redacted] was not satisfied After further review, we will only charge [redacted] for the two courses she has to complete, plus the shipping fee, leaving her with a balance of $ I tried to contact [redacted] again November 6, however I was unable to reach her [redacted] would need to contact me directly to have the account opened Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
I contacted Penn Foster concerning schooling for Real Estate They advertised to start with a $down payment After I filled out the online application it charged my card $ I was told that I would receive a refund immediately because the system had a glitch I am still waiting for that refund almost weeks later I cancelled the enrollment I also, spoke with a very nasty school counselor that hung up on me This is not a good school to do any kind of business with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I want to thank Penn Foster for giving me the benefit of the doubt and honoring their original advertisement I feel that Penn Foster has went way above and beyond to make the necessary adjustments and to keep their name (and the education they represent) associated with the highest of standards.As stated, I did go ahead and enroll my daughter, not just because of the honored deal, but because I want my family to be a part of a company that puts their customers first The way I was kindly treated through email and over the phone, proved that Penn Foster has the high values I've heard so much about, and that I was making the right choice.We are greatly looking forward to enrolling our son next year also! Regards, [redacted] ***
I am extremely dissatisfied with Penn Foster Career School I was given information about materials associated with a course to get me to register, and once I registered, and paid my tuition in full, I was told that those materials are not being sent to me I was told to access all materials online, but I am now unable to access certain links associated with my specific program After emailing and calling, I am now being told that the links are broken, and should be working in hours I now have to wait even longer to move forward with my studies Skeptical that they will be fixed at all Very unhappy
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concernsAccording to our records, ** [redacted] enrolled in our High School Diploma Program on April 8, by submitting a down payment and a signed enrollment agreement Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card According to our records, ** [redacted] contacted us on June 25, in regards to this account and we advised him of this policy ** [redacted] would need to send the above information and we would process an investigation and determine whether he enrolled with us If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Auto Repair Career Diploma Program on February 24, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed sixty-five percent of his exams; therefore, he owes the full tuition balance [redacted] called January 8, to cancel his account and we advised him of this As a courtesy, I have deferred [redacted] to current making his next payment due May 24, In addition to deferring his payments to current, I have also lowered his payments to $for the next six months I hope this is helpful for [redacted] as we would like to see him complete his course in the near future Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Hello, Please accept my thanks for your help in resolving a very important matter I have received the reply from Penn Foster and accept that they are working on amending the issue with my credit report I will file another complaint if this is not corrected within days Thank you for your serviceSincerely, [redacted]
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Pet Grooming Certificate on February 2, by submitting a down payment and a signed enrollment agreement According to our records, at the time of enrollment we were out of stock of our [redacted] clippers It was our error in sending [redacted] the voucher to receive the clippers since we no longer offer them as part of the program Currently, it is our student’s responsibility to purchase clippers As a courtesy, I have processed a refund of $to [redacted] ***’s credit card ending in *** She can anticipate the refund to go through within ten business days I apologize for any inconvenience this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: After review on ** [redacted] ’s account, it was determined that she did undeniably enroll in Medical Coding and Billing Career Diploma program There are numerous places on her student portal where it states the program she enrolled in I have attached a screen shot off all the places on ** [redacted] ’s student portal where it states the program was Medical Coding and Billing In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will however, still receive all textbooks and any pertinent materials to their course ** [redacted] was not sent study guides as they are digital and were available online ** [redacted] had not reached the point in the program to where she would receive textbooks As previously stated, ** [redacted] ’s account was cancelled with no further financial obligations and she is not eligible for a refund If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care Fax ###-###-#### [redacted] [redacted]
this seems like a good way to resolve this I wanst aware the handbook was on the site and wasnt aware that I could have asked for speical help due to my disablity but over all this sounds reasonable thank very much for helping me resolve this issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Administrative Assistant Program on June 14, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ***’s signed enrollment agreement [redacted] completed sixty-nine percent of her exams; therefore, she owes the full tuition balance [redacted] paid $on December 13, after her program had expired, that money was still owed on her account as per the terms of her signed contract As per our records, we did advise [redacted] on December 9, that once she pays the balance on this account she would have to be evaluated into the most current program Also on December 16, we sent [redacted] an email stating that she would have to re-enroll as a new student, and then we would evaluate [redacted] ***’s account to see how many grades will transfer to the current program A monetary adjustment would be given for any grades that are able to transfer In order to resolve this dispute, we had updated the outdated classes for [redacted] ***She will only be responsible to pay for the needed six month extension which will cost $ [redacted] can make this payment by calling our student care line at [redacted] On January 5, [redacted] called in to Penn Foster and spoke to one of our student care representatives and she agreed to the above resolution We do apologize for any inconveniences that this may have caused We here at Penn Foster welcome the opportunity to work with [redacted] in the future to help further her education Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I spoke with the Student Care Representative about my concerns, and Penn Foster advertising a program that I agree to enroll, I was switch by Penn Foster Representatives without any written notices I was told about the Health Information Management after expressing to the Student Care this is not what I agreed to enroll as a Medical Billing, because I have a certification for medical billing, why would I want to spend money that is not useful for me? I was not offer to switch to a different program after the Student Care representative admitted it was a mistakeAlso the reply of me signing for Medical Billing and coding, I did not sign that agreement for this programThe original agreement was for Health Information Specialist, that I agreed to and enrolledPenn Foster was advertising this course as Health Information SpecialistThe Student Care representative admitted to me over the phone that it was a mistake of Penn Foster That phone conversation on June & should be recorded to hear the conversationI ask the Student Care if I could switch, she ask me to hold while she ask her Supervisor, The Student Care got back on the phone and told me no, I would have to resubmit a new down payment to startNow that I had to take it to Revdex.com for assistance, I refuse to continue to do business with Penn FosterOn June 19,a student care call to ask what happen, I explain than I was told another student care representative would call it never happenI know what I sign up for and the course was switchI never received any books, everything was online all the modules, and I notice I did modules that was very basic introductionI realize the name changed when I join the student community to blog and meet other studentsMy enrollment was online without any indication that I was enrolling in a Medical Billing & Coding classI would like a refund for the advertising and wasting my time.Regards, [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I spoke to Ms [redacted] on May 13, in regards to her concerns Ms [redacted] will continue to pay her liability on her Early Childhood Education Associates Degree in monthly installments until the $liability is met She can enroll into Criminal Justice Bachelor’s Degree as soon as she is ready Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsMs [redacted] enrolled in our Medical billing and Coding Career Program on March 7, by submitting a down payment and a signed enrollment agreement Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Ms [redacted] ’s signed enrollment agreementMs [redacted] ’s called March 13, to cancel her account in which we advised her of this At that time, Ms [redacted] ’s account was cancelled only charging her for the tuition I apologize that Ms [redacted] was unable to reach us via phone Ms [redacted] ’s account was cancelled lowering her cancellation terms more than fifty percent, from $to $ Ms [redacted] ’s concerns were already addressed and resolved I apologize that Penn Foster was not a suitable fit for Ms [redacted] I wish her the best of luck with her future endeavors If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Veterinary Technician Associates Degree on May 30, by submitting a down payment Students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees According to our records, [redacted] contacted us on August 13, regards to cancelling her account and we advised her of this policy [redacted] is correct with her statement declaring the registration fee is $200.00, admissions fee is $and shipping fee is $totaling $ Since [redacted] ’s total liability is $and she paid $157.00, she is responsible for the remaining balance of $ As a courtesy, I have cancelled [redacted] ’s account with no further financial obligations In the interest of good will, I hope that [redacted] will consider Penn Foster in the future If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: bold"> [redacted] Student Name: [redacted] Student Number: [redacted] To whom it may concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Coding and Billing Career Diploma Program on September 8, by submitting a down payment and a signed enrollment agreement As per [redacted] ’s signed enrollment agreement, students have fifteen months to complete the program with two extensions at $per extension if additional study time is neededStudents would need to complete this program within twenty-seven months or they would need to transfer into the current program There had been changes to the program however, [redacted] would have all the necessary information within her current enrollment As a courtesy, I have updated [redacted] ’s study time until December 13, [redacted] would need to take the [redacted] certification before the end of the year as the AAPC will then be testing for [redacted] I had a phone conference with [redacted] on June 13, and advised her of this [redacted] was very satisfied with the outcome Penn Foster is devoted to the educational advancement and satisfaction of all out students If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care