We had World Class Windows replace our front and back doors They did a very nice job We referred them to our neighbors and we are confident they will be happy as well
Revdex.com Case Number: [redacted] size="2">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’ concerns** [redacted] enrolled in our Veterinary Technician Associates Degree on May 7, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance and are not due a refund, which is stated on ***’ signed enrollment agreement Our student handbooks states, “Penn Foster has adopted a Student Code of Conduct to protect the rights of students, faculty, staff, and Penn Foster itselfThis code ensures that student and faculty/staff interactions are characterized by mutual respect and civility.” ** [redacted] has been dismissed by her Corporate Supervisor from her Practicum site in Palm Beach Gardens, Florida due to “unprofessional and inappropriate behavior” As a result from her being dismissed from her Practicum, paired along with a history of issues in the Program, not only as documented in our notes, but also in the Penn Foster Veterinary Technician [redacted] Community with vulgar language and inappropriate posts/responses, she breached the Student Code of Conduct and she was referred to our Academic Review Board Ultimately, our Academic Review Board unanimously decided that ***’ was dismissed from the program and she will receive a refund for her semester two tuition in the amount of $1, I have attached a copy of the letter sent to ** [redacted] in regards to the cancellation for the Revdex.com to review I had a phone conference on September 25, advising ** [redacted] that we are required to refund the amount the same method of payment that was paid Since [redacted] paid via two credit cards (both ***’s ending in [redacted] and ***) the refund would need to go back to both credit cards If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance ** [redacted] provided me with the credit card ending in [redacted] and I processed a refund of $ ** [redacted] stated she does not have credit card ending in [redacted] and she does not have any paperwork associated with the card as she shreds all her information I advised her I would contact our Accounting department to see if there was an alternative for the remaining refund and I would reach out to her upon resolution Upon conclusion, ** [redacted] stated that she had contacted the Attorney General, that we would hear from her lawyer and that she would continue to proceed, in her words, “until our doors were shut” This only solidifies the same type of behavior she exhibited as a student with our school We are attempting to make all reasonable accommodations for *** We require documentation regarding the payments for regulation purposes should ** [redacted] be able to provide a written notarized statement stating that the document/card was shredded I left ** [redacted] a voice mail stating this on September 25, Once received, we can proceed in processing the refund for the additional $via refund check This will then be a full refund of semesters two tuition Our traditional academic cancellation or violation of the student code would be charged terms of the enrollment agreement Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Dog Obedience Trainer Career Diploma Program on October 15, by submitting a signed enrollment agreement and paying in full Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance [redacted] ’s signed enrollment agreement also states no refunds will be given after twelve months It is stated on [redacted] ’s signed enrollment agreement that we reserve the right to update or substitute course material On April 12, we started transitioning our study guide delivery to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will, however, still receive all textbooks and any pertinent materials to their course [redacted] did receive seven shipments, leaving only four mods that were completely digital study guides As a courtesy, we purchased the book from the graduation shipment that we discontinued and mailed to [redacted] on Wednesday, November 12, She can expect to receive the book early next week Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: On April 23, I had a conference call with ** [redacted] and he decided that he was not going to reinstate his account with us, as he already enrolled in another school After review, we will refund the entire second semester in the amount of $ I had one more phone conference with ** [redacted] on May 5, advising him on the refund ** [redacted] provided me with the credit card information needed to process a partial credit back of $ The remaining $will be refunded via check within six weeks I apologize again for any inconvenience this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: As previously stated, students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement. [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance. [redacted] ’s signed enrollment agreement also states no refunds will be given after twelve months. I have attached a copy of [redacted] ’s signed enrollment agreement for the RevDex.com to review. It is stated on [redacted] ’s signed enrollment agreement along with the Student Handbook that we reserve the right to update or substitute course material. [redacted] was advised numerous times previous to completing her program that we no longer offer a work experience option with this program. At the time [redacted] inquired about a full refund she had completed over fifty percent of the program; therefore, according to the contract she is liable for the full tuition of the program. [redacted] was previously sent the book that was discontinued from the graduation shipment as a courtesy to help rectify any changed that were made to the program. As an additional courtesy, if [redacted] is willing to enroll in another program with Penn Foster we are willing to grant her a discount of $50.00 from any program. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsMs [redacted] enrolled in our Veterinary Assistant Career Diploma Program on April 24, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms [redacted] ’s signed enrollment agreementMs [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance According to our records, there has been numerous contact with Ms [redacted] in regards to her externshipOur Education department has even contacted a site to attempt and help Ms [redacted] successfully find a site to complete her externshipUnfortunately, none of the sites that Ms [redacted] or Penn Foster found were adaptable with both parties availability As a courtesy, I have cancelled Ms [redacted] ’s account with no further financial obligationsI apologize for the misinformation and any inconvenience this may have caused Ms [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[redacted] 11pt"> To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our Dental Assistant Career Diploma Program on January 10, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] signed enrollment agreement [redacted] completed fifty-six percent of her exams; therefore, she owes the full tuition balance According to our records, [redacted] inquired about the additional exmas being covered on March 18, [redacted] was advised that the call was pulled and there was no mention of any alternative exams being covered by Penn Foster as this is not something we offer [redacted] signed enrollment agreement states “Please review your state board requirements that are applicable to your field of study State boards may impose a variety of different requirementsThese requirements vary from state to state.” It is the student’s responsibility to research what is required for their state as that varies by state I apologize for any inconvenience this may have caused As a courtesy, I have cancelled [redacted] account only charging her for the tuition completed and the registration fee [redacted] balance was reduced from $to $ [redacted] will remain on automatic payments until the balance has been met Should [redacted] want to be removed from the automatic payment and send a check, she may do so by calling Student Care at ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] concernsMs [redacted] enrolled in our High School Diploma Program on August 21, by submitting a down payment In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney feesThis is stated on Ms [redacted] ’s signed enrollment agreementOn December 15, we changed the late fee to $and that will be charged after ten days of non-paymentMs [redacted] had a total of $in late fees for missing months of payments If a student defaults on their payment plan, the discount will be reapplied to their programThis is stated on Ms [redacted] ’s signed enrollment agreementSince Ms [redacted] did not remain on the automatic payment plan, the discount of $was added back to her account I tried to contact Ms [redacted] on April 14th and April 19th to discuss her concerns however I was unable to reach herAs a courtesy, if Ms [redacted] can make three monthly payments on-time, I will remove the $in late feesIn addition, I deferred one monthly payment for Ms [redacted] to help alleviate the past due amount Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Penn foster charged me and sent me to collections for the full amount of tuition for the legal secretary course even though I dint finish even half of the courses,I had originally started the medical billing and coding course and didn't finish that courseThey only charged me for he classes I had taken and not the whole course so I don't understand how they can take me to collections for the entire legal secretary course when I didn't do even halfDo I understand I need to pay for the classes I DID take? Yes I doBut not the full tuition and certainly not to collections
12pt">To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Optician Career Diploma Program on March 13, by submitting a signed enrollment agreement and a down payment Penn Foster is accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is accredited by the Middle States Commission on Secondary Schools for our Career Diploma and High School programsOur material meets the requirements of our accreditationFurthermore, it states on [redacted] ’s signed enrollment agreement, “Please review your state board requirements that are applicable to your field of study as some impose a variety of difference requirements” Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administrative and shipping fees This is stated on [redacted] ’s signed enrollment agreement [redacted] completed twelve percent of his exams; therefore, he owes twenty-five percent of the tuition plus the fees previously mentionedOn April 25, 2014, [redacted] called to cancel his account and he was advised of the cancellation terms As a courtesy, I have cancelled [redacted] ’s account only charging him for the percent of tuition completed, the registration and administrative fee which lowered his liability to $ [redacted] can make payments to Student Care at ###-###-####, Monday through Friday 9am-7pm EST Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our High School Diploma Program on August 4, by submitting a down payment and a signed enrollment agreement On ** [redacted] ’s signed enrollment agreement states the total price of the program is $1,which includes tuition of $1,245.00, shipping and handling fee $and an Administrative fee of $ This information is also outlined on ** [redacted] ’s student portal Penn Foster offers for students to send in official transcripts from a previous school for possible credit towards their program with us Penn foster offers a tuition reduction of $for each credit brought in ** [redacted] received four credits from her previous school reducing her tuition by $ ** [redacted] ’s tuition originally was $1,and with the tuition reduction it lowered her tuition to $1, In conclusion, ** [redacted] paid $1,which was indeed $lower than her price of $1, Since ** [redacted] paid the correct price, there is no need for a refund I hope this has cleared any confusion ** [redacted] had Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: According to our records, Medical Coding II was on backorder at the time ** [redacted] was due for it to be shipped ** [redacted] was sent a letter stating this and to allow two weeks to for the materials to be sent ***’s shipment was sent on April 14, which was eight days after it was ordered and within our two week timeframe for shipments on backorder Students need to allow ten business days from the day the books were shipped to receive their material; therefore, ** [redacted] should have received her Medical Coding II by April 28, If ** [redacted] still has not received her Medical Coding II shipment, she may contact me at the number below and I will re-order and have it expedited As a courtesy, I have removed ***’s shipping fee of $lowering her balance to $ Once more, I sincerely apologize in the delay this has caused *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Motorcycle Repair Technician Career Diploma on February 14, by submitting a down payment and a signed enrollment agreement In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will however, still receive all textbooks and any pertinent materials to their course [redacted] did receive two shipments so far Our records indicate [redacted] emailed us June 28, and we advised him of this As a courtesy, I have ordered the remaining materials I have expedited them and [redacted] should receive them by Monday April 27, [redacted] can contact me directly should he not receive his materials by then I also updated [redacted] ’ study time until October 20, 2015, giving him a courtesy six month extension to complete his program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Enrollment Agreement seems to be quite a fair contract between the Bussiness and the ConsumerThere would be no refund after months and the Consumer was given one year to complete his/her studyThe consumer would have to fulfill all his/ her financial obligation to the Business as scheduled and the Business would have to supply all learning materials and instructional help within one year so as to enable the Consumer to complete his/her study within a yearIn my case refund is warranted: the Business did not deliver all learning materials to me by 9th August Any delivery after that date is the proof that the Business breached the contract and shall be given as evidence in a court of law As the Business admitted on2/20/that "our stocks have depleted, shipment of study guides have ceased." The Business has no more ability to order the in-print versionPrinting the materials from the digital format version and sending them to me are totally unacceptable, since the in-print version I have and the digital format version are significantly differentThe digital format version is full of mistakes, particular the figures which are not of actual size while actual size is required to match the figure and the practical materials in some illustrations The characteristics of the Business's writing indicate the writer is an Afro-American person, much as someone's accent betrays his/her place of residenceI want to remind him/her that education is not there for personal gainOur judicial system is already over-burdenedWhile a simple matter is crystal-clear, why do we not resolve it ourselves instead of resolving it judicially? Regards, [redacted] ***
BBB Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted] concerns. Ms. [redacted] enrolled in our Administrative Assistant Career Diploma on April 30, 2012 by submitting a signed enrollment agreement and a down payment. On Ms. [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. We attempted to take the first monthly payment out of Ms. [redacted] s account as she requested automatic payments but the payment declined. We tried several times to contact Ms. [redacted] to advise her of this. In the event a monthly payment is ten days late, a $15.00 late fee will become due. If the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. As a result, Ms. [redacted] was placed in an outside agency. As a courtesy, I have cancelled Ms. [redacted] ’s account with no further financial obligations. Ms. [redacted] will be removed from the outside agency and her credit report will be amended within thirty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students and we welcome Ms. [redacted] back to Penn Foster. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Complainant Name: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns After review of the information and paperwork that was provided to us, we do not have a [redacted] enrolled with a date of birth of January 13, or matching social security number I have contacted the number ###-###-#### and verified this information I sincerely apologize this information was not verified previously and for any delay this caused you with purchasing your home If I can be of any further assistance, please don’t hesitate to contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care [redacted] Fax: ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I cant proof the glitch in your system its not my system its your so fixed that grade or I will not be happy until its fixed because this is ridicules how you treat costumers Regards, [redacted]
Revdex.com Case Number: ***
'Verdana','sans-serif'">
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Career Diploma Program on May 30, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed over fifteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. *** *** spoke with a supervisor on August 15, and was advised of this
Our policy for students wishing to change the program they are enrolled in is by their liability on their current program. Since *** *** completed over ten percent of her exams, she is liable for twenty-five percent of tuition including other fees which needs to be paid in order to switch to another program.
As a courtesy, I have cancelled *** ***’s account and lowered her liability from $to $68.25, waiving the registration, shipping and admission fee in good faith *** *** would take a different program with us. *** *** can make payments to Student Care at ###-###-#### Monday-Friday 9am-7pm EST.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
According to our records, Ms***’s account is cancelled with no further financial obligationThe letter she received may have generated prior to the cancellation of her accountI have a phone conference with Ms*** on April 15, and advised her of thisI apologize for any inconvenience this may have caused
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I do not agree totally with the dates submitted on behalf of the school but I am appreciative of the help given in this situation
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We had World Class Windows replace our front and back doors They did a very nice job We referred them to our neighbors and we are confident they will be happy as well
Revdex.com Case Number: [redacted] size="2">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’ concerns** [redacted] enrolled in our Veterinary Technician Associates Degree on May 7, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance and are not due a refund, which is stated on ***’ signed enrollment agreement Our student handbooks states, “Penn Foster has adopted a Student Code of Conduct to protect the rights of students, faculty, staff, and Penn Foster itselfThis code ensures that student and faculty/staff interactions are characterized by mutual respect and civility.” ** [redacted] has been dismissed by her Corporate Supervisor from her Practicum site in Palm Beach Gardens, Florida due to “unprofessional and inappropriate behavior” As a result from her being dismissed from her Practicum, paired along with a history of issues in the Program, not only as documented in our notes, but also in the Penn Foster Veterinary Technician [redacted] Community with vulgar language and inappropriate posts/responses, she breached the Student Code of Conduct and she was referred to our Academic Review Board Ultimately, our Academic Review Board unanimously decided that ***’ was dismissed from the program and she will receive a refund for her semester two tuition in the amount of $1, I have attached a copy of the letter sent to ** [redacted] in regards to the cancellation for the Revdex.com to review I had a phone conference on September 25, advising ** [redacted] that we are required to refund the amount the same method of payment that was paid Since [redacted] paid via two credit cards (both ***’s ending in [redacted] and ***) the refund would need to go back to both credit cards If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance ** [redacted] provided me with the credit card ending in [redacted] and I processed a refund of $ ** [redacted] stated she does not have credit card ending in [redacted] and she does not have any paperwork associated with the card as she shreds all her information I advised her I would contact our Accounting department to see if there was an alternative for the remaining refund and I would reach out to her upon resolution Upon conclusion, ** [redacted] stated that she had contacted the Attorney General, that we would hear from her lawyer and that she would continue to proceed, in her words, “until our doors were shut” This only solidifies the same type of behavior she exhibited as a student with our school We are attempting to make all reasonable accommodations for *** We require documentation regarding the payments for regulation purposes should ** [redacted] be able to provide a written notarized statement stating that the document/card was shredded I left ** [redacted] a voice mail stating this on September 25, Once received, we can proceed in processing the refund for the additional $via refund check This will then be a full refund of semesters two tuition Our traditional academic cancellation or violation of the student code would be charged terms of the enrollment agreement Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Dog Obedience Trainer Career Diploma Program on October 15, by submitting a signed enrollment agreement and paying in full Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance [redacted] ’s signed enrollment agreement also states no refunds will be given after twelve months It is stated on [redacted] ’s signed enrollment agreement that we reserve the right to update or substitute course material On April 12, we started transitioning our study guide delivery to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will, however, still receive all textbooks and any pertinent materials to their course [redacted] did receive seven shipments, leaving only four mods that were completely digital study guides As a courtesy, we purchased the book from the graduation shipment that we discontinued and mailed to [redacted] on Wednesday, November 12, She can expect to receive the book early next week Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: On April 23, I had a conference call with ** [redacted] and he decided that he was not going to reinstate his account with us, as he already enrolled in another school After review, we will refund the entire second semester in the amount of $ I had one more phone conference with ** [redacted] on May 5, advising him on the refund ** [redacted] provided me with the credit card information needed to process a partial credit back of $ The remaining $will be refunded via check within six weeks I apologize again for any inconvenience this may have caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: As previously stated, students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement. [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance. [redacted] ’s signed enrollment agreement also states no refunds will be given after twelve months. I have attached a copy of [redacted] ’s signed enrollment agreement for the RevDex.com to review. It is stated on [redacted] ’s signed enrollment agreement along with the Student Handbook that we reserve the right to update or substitute course material. [redacted] was advised numerous times previous to completing her program that we no longer offer a work experience option with this program. At the time [redacted] inquired about a full refund she had completed over fifty percent of the program; therefore, according to the contract she is liable for the full tuition of the program. [redacted] was previously sent the book that was discontinued from the graduation shipment as a courtesy to help rectify any changed that were made to the program. As an additional courtesy, if [redacted] is willing to enroll in another program with Penn Foster we are willing to grant her a discount of $50.00 from any program. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsMs [redacted] enrolled in our Veterinary Assistant Career Diploma Program on April 24, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms [redacted] ’s signed enrollment agreementMs [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance According to our records, there has been numerous contact with Ms [redacted] in regards to her externshipOur Education department has even contacted a site to attempt and help Ms [redacted] successfully find a site to complete her externshipUnfortunately, none of the sites that Ms [redacted] or Penn Foster found were adaptable with both parties availability As a courtesy, I have cancelled Ms [redacted] ’s account with no further financial obligationsI apologize for the misinformation and any inconvenience this may have caused Ms [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[redacted] 11pt"> To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our Dental Assistant Career Diploma Program on January 10, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] signed enrollment agreement [redacted] completed fifty-six percent of her exams; therefore, she owes the full tuition balance According to our records, [redacted] inquired about the additional exmas being covered on March 18, [redacted] was advised that the call was pulled and there was no mention of any alternative exams being covered by Penn Foster as this is not something we offer [redacted] signed enrollment agreement states “Please review your state board requirements that are applicable to your field of study State boards may impose a variety of different requirementsThese requirements vary from state to state.” It is the student’s responsibility to research what is required for their state as that varies by state I apologize for any inconvenience this may have caused As a courtesy, I have cancelled [redacted] account only charging her for the tuition completed and the registration fee [redacted] balance was reduced from $to $ [redacted] will remain on automatic payments until the balance has been met Should [redacted] want to be removed from the automatic payment and send a check, she may do so by calling Student Care at ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] concernsMs [redacted] enrolled in our High School Diploma Program on August 21, by submitting a down payment In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney feesThis is stated on Ms [redacted] ’s signed enrollment agreementOn December 15, we changed the late fee to $and that will be charged after ten days of non-paymentMs [redacted] had a total of $in late fees for missing months of payments If a student defaults on their payment plan, the discount will be reapplied to their programThis is stated on Ms [redacted] ’s signed enrollment agreementSince Ms [redacted] did not remain on the automatic payment plan, the discount of $was added back to her account I tried to contact Ms [redacted] on April 14th and April 19th to discuss her concerns however I was unable to reach herAs a courtesy, if Ms [redacted] can make three monthly payments on-time, I will remove the $in late feesIn addition, I deferred one monthly payment for Ms [redacted] to help alleviate the past due amount Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Penn foster charged me and sent me to collections for the full amount of tuition for the legal secretary course even though I dint finish even half of the courses,I had originally started the medical billing and coding course and didn't finish that courseThey only charged me for he classes I had taken and not the whole course so I don't understand how they can take me to collections for the entire legal secretary course when I didn't do even halfDo I understand I need to pay for the classes I DID take? Yes I doBut not the full tuition and certainly not to collections
12pt">To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Optician Career Diploma Program on March 13, by submitting a signed enrollment agreement and a down payment Penn Foster is accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is accredited by the Middle States Commission on Secondary Schools for our Career Diploma and High School programsOur material meets the requirements of our accreditationFurthermore, it states on [redacted] ’s signed enrollment agreement, “Please review your state board requirements that are applicable to your field of study as some impose a variety of difference requirements” Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administrative and shipping fees This is stated on [redacted] ’s signed enrollment agreement [redacted] completed twelve percent of his exams; therefore, he owes twenty-five percent of the tuition plus the fees previously mentionedOn April 25, 2014, [redacted] called to cancel his account and he was advised of the cancellation terms As a courtesy, I have cancelled [redacted] ’s account only charging him for the percent of tuition completed, the registration and administrative fee which lowered his liability to $ [redacted] can make payments to Student Care at ###-###-####, Monday through Friday 9am-7pm EST Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our High School Diploma Program on August 4, by submitting a down payment and a signed enrollment agreement On ** [redacted] ’s signed enrollment agreement states the total price of the program is $1,which includes tuition of $1,245.00, shipping and handling fee $and an Administrative fee of $ This information is also outlined on ** [redacted] ’s student portal Penn Foster offers for students to send in official transcripts from a previous school for possible credit towards their program with us Penn foster offers a tuition reduction of $for each credit brought in ** [redacted] received four credits from her previous school reducing her tuition by $ ** [redacted] ’s tuition originally was $1,and with the tuition reduction it lowered her tuition to $1, In conclusion, ** [redacted] paid $1,which was indeed $lower than her price of $1, Since ** [redacted] paid the correct price, there is no need for a refund I hope this has cleared any confusion ** [redacted] had Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: According to our records, Medical Coding II was on backorder at the time ** [redacted] was due for it to be shipped ** [redacted] was sent a letter stating this and to allow two weeks to for the materials to be sent ***’s shipment was sent on April 14, which was eight days after it was ordered and within our two week timeframe for shipments on backorder Students need to allow ten business days from the day the books were shipped to receive their material; therefore, ** [redacted] should have received her Medical Coding II by April 28, If ** [redacted] still has not received her Medical Coding II shipment, she may contact me at the number below and I will re-order and have it expedited As a courtesy, I have removed ***’s shipping fee of $lowering her balance to $ Once more, I sincerely apologize in the delay this has caused *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Motorcycle Repair Technician Career Diploma on February 14, by submitting a down payment and a signed enrollment agreement In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will however, still receive all textbooks and any pertinent materials to their course [redacted] did receive two shipments so far Our records indicate [redacted] emailed us June 28, and we advised him of this As a courtesy, I have ordered the remaining materials I have expedited them and [redacted] should receive them by Monday April 27, [redacted] can contact me directly should he not receive his materials by then I also updated [redacted] ’ study time until October 20, 2015, giving him a courtesy six month extension to complete his program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Enrollment Agreement seems to be quite a fair contract between the Bussiness and the ConsumerThere would be no refund after months and the Consumer was given one year to complete his/her studyThe consumer would have to fulfill all his/ her financial obligation to the Business as scheduled and the Business would have to supply all learning materials and instructional help within one year so as to enable the Consumer to complete his/her study within a yearIn my case refund is warranted: the Business did not deliver all learning materials to me by 9th August Any delivery after that date is the proof that the Business breached the contract and shall be given as evidence in a court of law As the Business admitted on2/20/that "our stocks have depleted, shipment of study guides have ceased." The Business has no more ability to order the in-print versionPrinting the materials from the digital format version and sending them to me are totally unacceptable, since the in-print version I have and the digital format version are significantly differentThe digital format version is full of mistakes, particular the figures which are not of actual size while actual size is required to match the figure and the practical materials in some illustrations The characteristics of the Business's writing indicate the writer is an Afro-American person, much as someone's accent betrays his/her place of residenceI want to remind him/her that education is not there for personal gainOur judicial system is already over-burdenedWhile a simple matter is crystal-clear, why do we not resolve it ourselves instead of resolving it judicially? Regards, [redacted] ***
BBB Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted] concerns. Ms. [redacted] enrolled in our Administrative Assistant Career Diploma on April 30, 2012 by submitting a signed enrollment agreement and a down payment. On Ms. [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. We attempted to take the first monthly payment out of Ms. [redacted] s account as she requested automatic payments but the payment declined. We tried several times to contact Ms. [redacted] to advise her of this. In the event a monthly payment is ten days late, a $15.00 late fee will become due. If the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. As a result, Ms. [redacted] was placed in an outside agency. As a courtesy, I have cancelled Ms. [redacted] ’s account with no further financial obligations. Ms. [redacted] will be removed from the outside agency and her credit report will be amended within thirty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students and we welcome Ms. [redacted] back to Penn Foster. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Complainant Name: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns After review of the information and paperwork that was provided to us, we do not have a [redacted] enrolled with a date of birth of January 13, or matching social security number I have contacted the number ###-###-#### and verified this information I sincerely apologize this information was not verified previously and for any delay this caused you with purchasing your home If I can be of any further assistance, please don’t hesitate to contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care [redacted] Fax: ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I cant proof the glitch in your system its not my system its your so fixed that grade or I will not be happy until its fixed because this is ridicules how you treat costumers Regards, [redacted]
Revdex.com Case Number: ***
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Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Career Diploma Program on May 30, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed over fifteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. *** *** spoke with a supervisor on August 15, and was advised of this
Our policy for students wishing to change the program they are enrolled in is by their liability on their current program. Since *** *** completed over ten percent of her exams, she is liable for twenty-five percent of tuition including other fees which needs to be paid in order to switch to another program.
As a courtesy, I have cancelled *** ***’s account and lowered her liability from $to $68.25, waiving the registration, shipping and admission fee in good faith *** *** would take a different program with us. *** *** can make payments to Student Care at ###-###-#### Monday-Friday 9am-7pm EST.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
According to our records, Ms***’s account is cancelled with no further financial obligationThe letter she received may have generated prior to the cancellation of her accountI have a phone conference with Ms*** on April 15, and advised her of thisI apologize for any inconvenience this may have caused
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I do not agree totally with the dates submitted on behalf of the school but I am appreciative of the help given in this situation
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***