Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concerns** [redacted] enrolled in our Paralegal Career Diploma Program on August 7, by submitting a down payment and a signed enrollment agreement Due to accreditation requirements, once a student is completed with a program, we are unable to change their name If the student submitted a marriage certificate or name chance document previous to completing the program, their name would be able to be changed ** [redacted] was advised of this on September 12, when he inquired on changing his name Penn Foster does not discriminate as this is a policy pertinent to all our students Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our HVAC Technician Career Diploma Program on March 25, by submitting a down payment and a signed enrollment agreement According to our records, we have already refunded $to [redacted] *** [redacted] is due an additional refund of $that would need to go to the credit card ending in We are required by law to refund the amount the same method of payment that was paid Since [redacted] paid via credit card, the refund would need to go back to that credit card If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance Also, should the bank offer to open the closed credit card, we can issue the refund directly to the card used and we do not require a statement from the bank for this process [redacted] was in contact with us numerous times via phone and email and we advised him of this Since [redacted] stated he has the correct paperwork to submit, he can send to my attention using the contact information below for immediate attention If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Fax: ###-###-#### Email: [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Professional Locksmithing Career Diploma Program on November 6, by submitting a down payment and a signed enrollment agreement Unfortunately, the materials and equipment necessary for [redacted] to complete a practical exercise in his second module of the course have been on backorder since early November When an item is on backorder it can take Penn Foster up to four to five weeks for us to receive new material We have recently received all equipment for this module I have ordered the materials and have requested we expedite this shipment for [redacted] *** As a courtesy and to avoid further frustration for [redacted] ***, I have also shipped all of the remaining course work and will mark each shipment to be sent expedited shipping I have also extended [redacted] ***’s study time expiration date, giving [redacted] an additional two months to complete the program, make his new expiration date January 5, I sincerely apologize for any inconvenience this has caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care [redacted] @pennfoster.edu
Revdex.com Case Number: Student Name: [redacted] *** Student Number: [redacted] Date: November 25, To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Computer Information Systems Associate Degree on May 14, by submitting a down payment and a signed enrollment agreement [redacted] ***’s signed enrollment agreement states students who cancel within five day are due a full refund [redacted] ***’s last exam was submitted on May 29, which would have put him past the grace period for a full refund Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administration, shipping and any late/agency feesThis is stated on [redacted] ***’s signed enrollment agreementSince [redacted] completed over twenty-one percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned According to our records, [redacted] never contacted us to cancel, or we would have advised him of this It is stated in [redacted] ***’s signed enrollment agreement that: “You may cancel or withdraw by mailing your intent to Student Service Center, [redacted] , Scranton, PA ***.” Since [redacted] had never mailed his intent to withdraw and never attempted to contact our Student Care Department to withdraw his account remained open and was sent to an outside collection agency As a courtesy, I have canceled [redacted] ***’s account and lowered [redacted] ***’s liability from $to $112.00, charging only for the exams submitted I have notified the outside agency of these changes and the payments can be made directly to Penn Foster [redacted] may call Student Care to make payments at ###-###-####, Monday through Friday 9am-6pm EST Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on July 22, by submitting a down payment and a signed enrollment agreement Our website states, students can receive advanced academic credit for Business English and Microsoft Word and Excel within this program Our website also visibly states “You will need to get your official transcripts to Penn Foster before you start the course you wish to receive Academic credit for.” [redacted] started her Business English course before we received her official transcripts; therefore, she was not awarded with transfer credit for her Business English course After review from our registrar, we made an exception and awarded [redacted] with transfer credit for her Business English course [redacted] was contacted by Dorothea B***, our Assistant Director for Allied Health Academy and Connie Dempsey our Chief Certification and Licensing Officer on September 25, to schedule a conference call regarding her concerns On September 29, 2014, [redacted] had a conference call with MsB [redacted] and MsD [redacted] to address her concerns [redacted] was satisfied with the outcome of the conference call and she was assured that we will follow up to ensure similar issues will not recur Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] ’s daughter, [redacted] enrolled in our High School Diploma on August 4, by submitting a down payment and a signed enrollment agreement Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on [redacted] ’s signed enrollment agreement [redacted] completed thirty-nine percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentionedIn addition, the last payment we received from [redacted] was on December 17, 2014; as a result, he was placed in an outside agency Our transcript policy states, in our Student Handbook, that students need to be current with their payments to be eligible for official transcripts Since we haven’t received a payment from [redacted] since December 17, 2014, no official transcripts can be sent I had a phone conference with [redacted] on August 27, and advised him of this In addition, I ordered a grade report and emailed to [redacted] to show what his daughter, Tiana has completed Also on my conference with [redacted] on August 27, 2015, I have cancelled his daughter, Tiana’s account charging only for the percent of tuition completed All other fees were waived, totaling a discount of $ If [redacted] is able to make a payment by September 11, 2015, I will have the account removed from the outside agency and he can make payments with us until the balance of $is paid If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our High School Diploma on January 6, by submitting a down payment and a signed enrollment agreement According to our records, American History was on backorder at the time ** [redacted] was due for it to be shipped ** [redacted] was sent a letter stating this and to allow two weeks to for the materials to be sent Unfortunately, there was an error in our system that prevented the American History books to be sent out The error within the system required us to forward to our IT department for review I apologize that this was overlooked on the numerous calls ** [redacted] made to Student Care to receive her shipment ** [redacted] ’s American History book was mailed on August 20, expedited shipping [redacted] with tracking number [redacted] It is set to be delivered today, Friday August 22, Since ** [redacted] has received other shipments and has paid in full I cannot waive the shipping and handling fee However, I will offer a discount of $off a new program if ** [redacted] decides to take another program with us ** [redacted] would also be eligible for a $loyalty discount for returning to Penn Foster, totaling $off a new program with us I hope the error has not discouraged ** [redacted] from coming back to Penn Foster I thank ** [redacted] for the feedback and will ensure this doesn’t happen again Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concerns** [redacted] enrolled in our Pharmacy Technician Career Diploma Program on March 16, by submitting a down payment and a signed enrollment agreement ** [redacted] ’ signed enrollment agreement states that students who cancel after seven days and have not submitted an exam they would owe the registration, technology, credit setup and shipping fees According to our records, ** [redacted] never contacted us in regards to cancelling her account or we would have advised her of this policy We did receive an email on June 5, in regards to payments in which we advised her that she still needs to make monthly payment even if she is not submitting exams As a courtesy, I have cancelled ** [redacted] ’ account with no further financial obligations ** [redacted] credit report will be amended within thirty days If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our High School Diploma Program on December 4, by submitting a down payment and a signed enrollment agreement The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools Unfortunately, the state of New York does not accept any online or correspondence schools There are private schools in New York who do accept our Diploma; therefore, it has nothing to do with accreditation Today, September 18, 2014, the Department Chair of our High School Diploma Program tried to contact [redacted] to go over possible schools in her area that do accept our Diploma We are currently awaiting a return call from [redacted] to go over her opportunities Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on [redacted] ***’s signed enrollment agreementSince [redacted] completed twenty-five percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned [redacted] spoke with Student Care on May 23, and was advised of this As a courtesy, I have cancelled [redacted] ***’s account with no further financial obligation She will be removed from the outside agency and her credit report will be amended within thirty days In the event [redacted] would like to contact us to go over her options and continue her High School education with Penn Foster, she may contact Student Care at ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address **. ***’s concerns. **. [redacted] enrolled in our Certified Personal Trainer Career Diploma on May 2, 2013 by submitting a down payment and a signed enrollment agreement. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping fees. This is stated on **. ***’s signed enrollment agreement. Since **. [redacted] completed over fourteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. **. [redacted] emailed us on November 2, 2013 inquiring to cancel her Certified Personal Trainer Career Diploma Program and enroll into Early Childhood Education Associate Degree. We replied on November 5, 2013 that she owed $51.50 to cancel her account and $39.00 for a down payment on a new account. **. [redacted] stated that she had a payment pulled since she was given the amount due of $51.50, however that was not the case. **. ***’s monthly payment was paid on November 4, 2013; therefore, the quote of $51.50 to cancel was correct. As a courtesy, I have cancelled **. ***’s account with no further financial obligations. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: According to our records, when [redacted] contacted us on June 9, she stated she had personal matters arise At that time we cancelled the account and advised [redacted] to contact us back when she is ready to reopen her account Each time a student cancels their account, it is our responsibility to review the cancellation terms I apologize for the miscommunication that occurred on that call As previously stated, students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees As [redacted] requested, her account was closed with no further financial obligations Since Penn Foster had already complied with [redacted] ***’s original request to cancel with no financial obligations, we would not engage in any further deliberation as the matter was concluded If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Early Childhood Education Associates Degree on March 17, by submitting a down payment and a signed enrollment agreement Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the shipping feeThis is stated on [redacted] ’ signed enrollment agreement [redacted] completed forty-four percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned In addition, students who neglect to make their monthly payments are placed in an outside agency [redacted] intermittently made payment after she cancelled her account on September 1, 2011; therefore, she was placed with an outside agency According to our records, the last payment that was received was on February 11, which was paid to the outside agency Since a few months’ time has passed, the account was returned back to us for further collection efforts Also, [redacted] ’ signed enrollment agreement states students have twelve months to complete each semester with two six month extensions allowed, granted the entire program is complete within six years It is possible for students to complete the program within two years if they work hard As a courtesy, I have cancelled [redacted] ’ account with no further financial obligations, waiving the balance of $ I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I tried this exact same approach already When I call that's when they start playing the 'I don't know' game and start transferring me around to various deptssaying that everything said to me before is false They tell me in every department that the person who gave this information to me doesn't exist and the promotion is not real Then they demand payment now if I want to be enrolled I want some guarantee or a direct number to someone to help this matter as quickly as possible Not a general number where there going to transfer me around and act like they don't know what there doing or who you are.Regards, [redacted] ***
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Business Management Essentials Certificate on February 14, by submitting a down payment and a signed enrollment agreement [redacted] ’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees According to our records, [redacted] never contacted us in regards to cancelling his account or we would have advised him of this policy In addition, we have not received any books that [redacted] claimed to send back to us As a courtesy, I have cancelled [redacted] ’s account with no further financial obligations Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] / [redacted] To Whom It May Concern: I have been trying to contact [redacted] so we can discuss her account Unfortunately, due to [redacted] ’s work schedule we were unable to speak via phone I did contact her via e-mail advising her that we will enroll her into the second semester of her Veterinary Technician Associates Degree at no cost to her Also, her fourth semester will be free as we are running a promotion As a result, [redacted] would only pay for semester three I have attached a copy of the e-mail that was sent to [redacted] for the Revdex.com to review I hope [redacted] decides to continue her education with us She may contact me directly for any additional concerns Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’s concerns** [redacted] enrolled in our Medical Coding and Billing Career Diploma Program on February 11, by submitting a down payment and a signed enrollment agreement Our policy states to allow at least five business days to have a project graded Our records indicate we received ***’s last project on March 22, and it was graded on April 3, which was nine days after it was submitted At this time, our instructors are experience a large amount of projects submitted in which they are doing their best to have them accurately graded within five days I apologize for any delay this has caused *** Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ***’s signed enrollment agreement** [redacted] completed sixty-eight percent of her exams; therefore, she owes the full tuition balance In addition, ** [redacted] was previously enrolled in a similar course in which we were able to transfer grades and a monetary adjustment which reduced her tuition by $ ** [redacted] already received a discount of $and we are unable to discount her program any further However, as a courtesy, if ** [redacted] can pay in full in the amount of $309.40, she will receive a discount of $ ** [redacted] needs to pay $before April 29, to receive this offer She can contact Student Care Monday through Friday 9am-7pm EST at ###-###-#### to make the payment Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
I paid for and completed my classes April 1, 2015, I still have not received my diploma and have received different excusesDont waste your time, this is a SCAM!
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] s’ concerns [redacted] s enrolled in our Dog Obedience Trainer Career Diploma Program on September 11, by submitting a down payment and a signed enrollment agreement Our policy states, students have thirty days to retake any non-subjective exams with a grade below a 100% After a student completes a non-subjective exam and receives the results, there is a notification at the bottom stating that students have thirty days to retake that exam or the grade will default to the original grade If the grade defaults to the original grade, the student will not be allowed to submit a retake After a student submits an exam, they have the opportunity to review their answers before submission Since the students should review their exams before entering it for grading, we cannot remove a grade As [redacted] s had access to review the exam before he submitted it for grading, we cannot award credit for that question in the Hunting Training exam In addition, [redacted] s did not correctly answer the same question he claims to have submitted correct on the initial (Hunting Training) exam Overall, [redacted] s holds a passing grade of 77% lesson average for the entire Dog Obedience Trainer Program As a one-time courtesy, I have removed the retake grade and adjusted the date of that exam to reflect todays date; therefore, [redacted] s has thirty days from today (July 24, 2014) to retake the exam for Applied Dog Behavior Since [redacted] s is well aware of the retake policy and how to review an exam before submission, there will not be any further removal of grades We ask [redacted] s to take his time with the last few exams he has left to take Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid all $for the course and I received fifty percent of the practical materials and study guidesThat caused me to fail in pursuing a locksmith careerThe practical materials and study guides must be sent to me within a year, my completion period The "digital format" cannot be applied retrospectively to meI chose "in print" study: [redacted] allowed me to choose learning online, in print, or in combination Regards, *** ***
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: Our policy states students requesting official transcripts need to have enough paid to cover the amount of work completed Since Mr [redacted] has taken all exams in the High School Diploma Program and has not paid in full, he is not eligible for official transcripts We previously sent him a grade report attached with the letter he requested from a supervisor which shows all the classes and grades Mr [redacted] has completed I have attached a copy of the letter sent to Mr [redacted] which also has his grade report for review We have received the same complaint from Mr [redacted] numerous times via email and fax Since then we have tried to reach him via phone to review his concerns Unfortunately, we were unable to reach him due to the phone number not in service As previously stated, Mr [redacted] would need to pay the balance in full before we are able to remove him from the outside agency Mr [redacted] was offered a 10% discount leaving him with a balance of $1,to be paid in one lump sum by May 7, to Penn Foster Upon receiving payment, Mr [redacted] will be removed from the outside agency The amount does not cover the additional fees for his two failed subjects To avoid any further confusion, Mr [redacted] should contact me directly for any further assistance with this matter at ###-###-#### Any and all correspondence sent via email, fax or regular mail will be forwarded to me for review Sincerely, Corinne L [redacted] Student Care [redacted]
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concerns** [redacted] enrolled in our Paralegal Career Diploma Program on August 7, by submitting a down payment and a signed enrollment agreement Due to accreditation requirements, once a student is completed with a program, we are unable to change their name If the student submitted a marriage certificate or name chance document previous to completing the program, their name would be able to be changed ** [redacted] was advised of this on September 12, when he inquired on changing his name Penn Foster does not discriminate as this is a policy pertinent to all our students Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our HVAC Technician Career Diploma Program on March 25, by submitting a down payment and a signed enrollment agreement According to our records, we have already refunded $to [redacted] *** [redacted] is due an additional refund of $that would need to go to the credit card ending in We are required by law to refund the amount the same method of payment that was paid Since [redacted] paid via credit card, the refund would need to go back to that credit card If the credit card that was used was closed, we need a letter from the bank stating the credit card was closed and either replaced with a new card number or closed with a zero balance Also, should the bank offer to open the closed credit card, we can issue the refund directly to the card used and we do not require a statement from the bank for this process [redacted] was in contact with us numerous times via phone and email and we advised him of this Since [redacted] stated he has the correct paperwork to submit, he can send to my attention using the contact information below for immediate attention If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Fax: ###-###-#### Email: [redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Professional Locksmithing Career Diploma Program on November 6, by submitting a down payment and a signed enrollment agreement Unfortunately, the materials and equipment necessary for [redacted] to complete a practical exercise in his second module of the course have been on backorder since early November When an item is on backorder it can take Penn Foster up to four to five weeks for us to receive new material We have recently received all equipment for this module I have ordered the materials and have requested we expedite this shipment for [redacted] *** As a courtesy and to avoid further frustration for [redacted] ***, I have also shipped all of the remaining course work and will mark each shipment to be sent expedited shipping I have also extended [redacted] ***’s study time expiration date, giving [redacted] an additional two months to complete the program, make his new expiration date January 5, I sincerely apologize for any inconvenience this has caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care [redacted] @pennfoster.edu
Revdex.com Case Number: Student Name: [redacted] *** Student Number: [redacted] Date: November 25, To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Computer Information Systems Associate Degree on May 14, by submitting a down payment and a signed enrollment agreement [redacted] ***’s signed enrollment agreement states students who cancel within five day are due a full refund [redacted] ***’s last exam was submitted on May 29, which would have put him past the grace period for a full refund Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administration, shipping and any late/agency feesThis is stated on [redacted] ***’s signed enrollment agreementSince [redacted] completed over twenty-one percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned According to our records, [redacted] never contacted us to cancel, or we would have advised him of this It is stated in [redacted] ***’s signed enrollment agreement that: “You may cancel or withdraw by mailing your intent to Student Service Center, [redacted] , Scranton, PA ***.” Since [redacted] had never mailed his intent to withdraw and never attempted to contact our Student Care Department to withdraw his account remained open and was sent to an outside collection agency As a courtesy, I have canceled [redacted] ***’s account and lowered [redacted] ***’s liability from $to $112.00, charging only for the exams submitted I have notified the outside agency of these changes and the payments can be made directly to Penn Foster [redacted] may call Student Care to make payments at ###-###-####, Monday through Friday 9am-6pm EST Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on July 22, by submitting a down payment and a signed enrollment agreement Our website states, students can receive advanced academic credit for Business English and Microsoft Word and Excel within this program Our website also visibly states “You will need to get your official transcripts to Penn Foster before you start the course you wish to receive Academic credit for.” [redacted] started her Business English course before we received her official transcripts; therefore, she was not awarded with transfer credit for her Business English course After review from our registrar, we made an exception and awarded [redacted] with transfer credit for her Business English course [redacted] was contacted by Dorothea B***, our Assistant Director for Allied Health Academy and Connie Dempsey our Chief Certification and Licensing Officer on September 25, to schedule a conference call regarding her concerns On September 29, 2014, [redacted] had a conference call with MsB [redacted] and MsD [redacted] to address her concerns [redacted] was satisfied with the outcome of the conference call and she was assured that we will follow up to ensure similar issues will not recur Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] ’s daughter, [redacted] enrolled in our High School Diploma on August 4, by submitting a down payment and a signed enrollment agreement Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on [redacted] ’s signed enrollment agreement [redacted] completed thirty-nine percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentionedIn addition, the last payment we received from [redacted] was on December 17, 2014; as a result, he was placed in an outside agency Our transcript policy states, in our Student Handbook, that students need to be current with their payments to be eligible for official transcripts Since we haven’t received a payment from [redacted] since December 17, 2014, no official transcripts can be sent I had a phone conference with [redacted] on August 27, and advised him of this In addition, I ordered a grade report and emailed to [redacted] to show what his daughter, Tiana has completed Also on my conference with [redacted] on August 27, 2015, I have cancelled his daughter, Tiana’s account charging only for the percent of tuition completed All other fees were waived, totaling a discount of $ If [redacted] is able to make a payment by September 11, 2015, I will have the account removed from the outside agency and he can make payments with us until the balance of $is paid If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’s concerns** [redacted] enrolled in our High School Diploma on January 6, by submitting a down payment and a signed enrollment agreement According to our records, American History was on backorder at the time ** [redacted] was due for it to be shipped ** [redacted] was sent a letter stating this and to allow two weeks to for the materials to be sent Unfortunately, there was an error in our system that prevented the American History books to be sent out The error within the system required us to forward to our IT department for review I apologize that this was overlooked on the numerous calls ** [redacted] made to Student Care to receive her shipment ** [redacted] ’s American History book was mailed on August 20, expedited shipping [redacted] with tracking number [redacted] It is set to be delivered today, Friday August 22, Since ** [redacted] has received other shipments and has paid in full I cannot waive the shipping and handling fee However, I will offer a discount of $off a new program if ** [redacted] decides to take another program with us ** [redacted] would also be eligible for a $loyalty discount for returning to Penn Foster, totaling $off a new program with us I hope the error has not discouraged ** [redacted] from coming back to Penn Foster I thank ** [redacted] for the feedback and will ensure this doesn’t happen again Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ** [redacted] ’ concerns** [redacted] enrolled in our Pharmacy Technician Career Diploma Program on March 16, by submitting a down payment and a signed enrollment agreement ** [redacted] ’ signed enrollment agreement states that students who cancel after seven days and have not submitted an exam they would owe the registration, technology, credit setup and shipping fees According to our records, ** [redacted] never contacted us in regards to cancelling her account or we would have advised her of this policy We did receive an email on June 5, in regards to payments in which we advised her that she still needs to make monthly payment even if she is not submitting exams As a courtesy, I have cancelled ** [redacted] ’ account with no further financial obligations ** [redacted] credit report will be amended within thirty days If you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] 'Verdana','sans-serif'"> Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our High School Diploma Program on December 4, by submitting a down payment and a signed enrollment agreement The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools Unfortunately, the state of New York does not accept any online or correspondence schools There are private schools in New York who do accept our Diploma; therefore, it has nothing to do with accreditation Today, September 18, 2014, the Department Chair of our High School Diploma Program tried to contact [redacted] to go over possible schools in her area that do accept our Diploma We are currently awaiting a return call from [redacted] to go over her opportunities Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on [redacted] ***’s signed enrollment agreementSince [redacted] completed twenty-five percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned [redacted] spoke with Student Care on May 23, and was advised of this As a courtesy, I have cancelled [redacted] ***’s account with no further financial obligation She will be removed from the outside agency and her credit report will be amended within thirty days In the event [redacted] would like to contact us to go over her options and continue her High School education with Penn Foster, she may contact Student Care at ###-###-#### Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
BBB Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address **. ***’s concerns. **. [redacted] enrolled in our Certified Personal Trainer Career Diploma on May 2, 2013 by submitting a down payment and a signed enrollment agreement. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping fees. This is stated on **. ***’s signed enrollment agreement. Since **. [redacted] completed over fourteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. **. [redacted] emailed us on November 2, 2013 inquiring to cancel her Certified Personal Trainer Career Diploma Program and enroll into Early Childhood Education Associate Degree. We replied on November 5, 2013 that she owed $51.50 to cancel her account and $39.00 for a down payment on a new account. **. [redacted] stated that she had a payment pulled since she was given the amount due of $51.50, however that was not the case. **. ***’s monthly payment was paid on November 4, 2013; therefore, the quote of $51.50 to cancel was correct. As a courtesy, I have cancelled **. ***’s account with no further financial obligations. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: According to our records, when [redacted] contacted us on June 9, she stated she had personal matters arise At that time we cancelled the account and advised [redacted] to contact us back when she is ready to reopen her account Each time a student cancels their account, it is our responsibility to review the cancellation terms I apologize for the miscommunication that occurred on that call As previously stated, students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees As [redacted] requested, her account was closed with no further financial obligations Since Penn Foster had already complied with [redacted] ***’s original request to cancel with no financial obligations, we would not engage in any further deliberation as the matter was concluded If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Early Childhood Education Associates Degree on March 17, by submitting a down payment and a signed enrollment agreement Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the shipping feeThis is stated on [redacted] ’ signed enrollment agreement [redacted] completed forty-four percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned In addition, students who neglect to make their monthly payments are placed in an outside agency [redacted] intermittently made payment after she cancelled her account on September 1, 2011; therefore, she was placed with an outside agency According to our records, the last payment that was received was on February 11, which was paid to the outside agency Since a few months’ time has passed, the account was returned back to us for further collection efforts Also, [redacted] ’ signed enrollment agreement states students have twelve months to complete each semester with two six month extensions allowed, granted the entire program is complete within six years It is possible for students to complete the program within two years if they work hard As a courtesy, I have cancelled [redacted] ’ account with no further financial obligations, waiving the balance of $ I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I tried this exact same approach already When I call that's when they start playing the 'I don't know' game and start transferring me around to various deptssaying that everything said to me before is false They tell me in every department that the person who gave this information to me doesn't exist and the promotion is not real Then they demand payment now if I want to be enrolled I want some guarantee or a direct number to someone to help this matter as quickly as possible Not a general number where there going to transfer me around and act like they don't know what there doing or who you are.Regards, [redacted] ***
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Business Management Essentials Certificate on February 14, by submitting a down payment and a signed enrollment agreement [redacted] ’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees According to our records, [redacted] never contacted us in regards to cancelling his account or we would have advised him of this policy In addition, we have not received any books that [redacted] claimed to send back to us As a courtesy, I have cancelled [redacted] ’s account with no further financial obligations Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] / [redacted] To Whom It May Concern: I have been trying to contact [redacted] so we can discuss her account Unfortunately, due to [redacted] ’s work schedule we were unable to speak via phone I did contact her via e-mail advising her that we will enroll her into the second semester of her Veterinary Technician Associates Degree at no cost to her Also, her fourth semester will be free as we are running a promotion As a result, [redacted] would only pay for semester three I have attached a copy of the e-mail that was sent to [redacted] for the Revdex.com to review I hope [redacted] decides to continue her education with us She may contact me directly for any additional concerns Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address ***’s concerns** [redacted] enrolled in our Medical Coding and Billing Career Diploma Program on February 11, by submitting a down payment and a signed enrollment agreement Our policy states to allow at least five business days to have a project graded Our records indicate we received ***’s last project on March 22, and it was graded on April 3, which was nine days after it was submitted At this time, our instructors are experience a large amount of projects submitted in which they are doing their best to have them accurately graded within five days I apologize for any delay this has caused *** Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ***’s signed enrollment agreement** [redacted] completed sixty-eight percent of her exams; therefore, she owes the full tuition balance In addition, ** [redacted] was previously enrolled in a similar course in which we were able to transfer grades and a monetary adjustment which reduced her tuition by $ ** [redacted] already received a discount of $and we are unable to discount her program any further However, as a courtesy, if ** [redacted] can pay in full in the amount of $309.40, she will receive a discount of $ ** [redacted] needs to pay $before April 29, to receive this offer She can contact Student Care Monday through Friday 9am-7pm EST at ###-###-#### to make the payment Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, [redacted] Student Care
I paid for and completed my classes April 1, 2015, I still have not received my diploma and have received different excusesDont waste your time, this is a SCAM!
Revdex.com Case Number: [redacted] 0pt">Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] s’ concerns [redacted] s enrolled in our Dog Obedience Trainer Career Diploma Program on September 11, by submitting a down payment and a signed enrollment agreement Our policy states, students have thirty days to retake any non-subjective exams with a grade below a 100% After a student completes a non-subjective exam and receives the results, there is a notification at the bottom stating that students have thirty days to retake that exam or the grade will default to the original grade If the grade defaults to the original grade, the student will not be allowed to submit a retake After a student submits an exam, they have the opportunity to review their answers before submission Since the students should review their exams before entering it for grading, we cannot remove a grade As [redacted] s had access to review the exam before he submitted it for grading, we cannot award credit for that question in the Hunting Training exam In addition, [redacted] s did not correctly answer the same question he claims to have submitted correct on the initial (Hunting Training) exam Overall, [redacted] s holds a passing grade of 77% lesson average for the entire Dog Obedience Trainer Program As a one-time courtesy, I have removed the retake grade and adjusted the date of that exam to reflect todays date; therefore, [redacted] s has thirty days from today (July 24, 2014) to retake the exam for Applied Dog Behavior Since [redacted] s is well aware of the retake policy and how to review an exam before submission, there will not be any further removal of grades We ask [redacted] s to take his time with the last few exams he has left to take Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid all $for the course and I received fifty percent of the practical materials and study guidesThat caused me to fail in pursuing a locksmith careerThe practical materials and study guides must be sent to me within a year, my completion period The "digital format" cannot be applied retrospectively to meI chose "in print" study: [redacted] allowed me to choose learning online, in print, or in combination Regards, *** ***
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: Our policy states students requesting official transcripts need to have enough paid to cover the amount of work completed Since Mr [redacted] has taken all exams in the High School Diploma Program and has not paid in full, he is not eligible for official transcripts We previously sent him a grade report attached with the letter he requested from a supervisor which shows all the classes and grades Mr [redacted] has completed I have attached a copy of the letter sent to Mr [redacted] which also has his grade report for review We have received the same complaint from Mr [redacted] numerous times via email and fax Since then we have tried to reach him via phone to review his concerns Unfortunately, we were unable to reach him due to the phone number not in service As previously stated, Mr [redacted] would need to pay the balance in full before we are able to remove him from the outside agency Mr [redacted] was offered a 10% discount leaving him with a balance of $1,to be paid in one lump sum by May 7, to Penn Foster Upon receiving payment, Mr [redacted] will be removed from the outside agency The amount does not cover the additional fees for his two failed subjects To avoid any further confusion, Mr [redacted] should contact me directly for any further assistance with this matter at ###-###-#### Any and all correspondence sent via email, fax or regular mail will be forwarded to me for review Sincerely, Corinne L [redacted] Student Care [redacted]