I am a current student Repeatedly I have been under attack from students and the facualty, including the director, have sided with the cyber bullies and threatened me with expulsion, excluded me from school pages I have had facualty actually tell me that I should just quit the program However, quitting doesn't exempt you from having to still pay Hind sight is 20/20, and had I known then what I know now, I would NEVEREVER have enrolled My 1st semester was great, but it has become a nightmare ever since I actually fear retaliation for even posting this, they already have all my money
Revdex.com Case Number: ***
"MARGIN: 0in 0in 0pt">Student Name: *** ***
Complainant Name: *** ***-***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***-***’s concerns***-***’s son, *** ***, enrolled in Penn Foster High School on December 19, by submitting a down payment and a signed enrollment agreement
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing. *** should have no issues using the Diploma to be accepted into college per our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ***’s signed enrollment agreement*** completed one hundred percent of his exams; therefore, he owes the full tuition balance. *** completed his High School Diploma on July 16,
Our High School Department tried to contact *** *** University. We found out that *** *** University is reviewing all online schools and suggesting to all students applying to their school, to take their GED. This is something that *** *** University is going on its own and it has nothing to do with Penn Foster as an individual. Due to that reason, *** is not eligible for a refund.
As a courtesy, I have mailed a letter confirming our accreditation to ***-***. If she can provide us with the contact information for *** *** University we can contact them to clear up any confusion they may have with our High School Program
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in Human Resource Management Associates Degree on May 10, by submitting a down payment and a signed enrollment agreement
***’s enrollment agreement states that students who are more than ten days late with a payment there will be a $late fee. If that payment is not paid within fifteen days of our notice, the total program price will become due along with any related collection or attorney fees. The last payment we received from *** was on May 23, 2013; therefore, she was placed in an outside agency
According to our records, *** called on June 6, inquiring about cancelling the account but decided to only cancel the automatic payments and remain enrolled.
I apologize for the miscommunication between the outside agency and *** and the agency. The agency doesn’t retain any educational information; therefore, they do not have confirmation on completion of the program. All the outside agency can see is that the account was sent for full payment since the account was not cancelled as per the signed enrollment agreement. I believe it was just miscommunication as the account was not cancelled and the full amount was sent over to the agency.
As a courtesy, I lowered ***’s cancellation terms fifty percent, reducing her liability to $259.50. *** can make payments to the outside agency until paid in full. Once full payment of $is received, she will be removed from the outside agency and her credit report will be amended within thirty days.
If you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
Student Name: *** * ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Program on November 21, by submitting a down payment and a signed enrollment agreement
Our website states “Students at Penn Foster Career School can receive advanced academic credit for some courses within a program, which means you can move through your curriculum faster and earn your certificate or diploma soonerThese include transfer credit from a prior college or university, proficiency examination credit (such as ***, **, or ***), and prior learning credit obtained through military service or employment and documented with an ACE/JST transcript.” *** *** did submit official transcripts from *** University, College of *** and *** *** College. She was awarded two transferred classes which were *** *** and *** and Business English. These were the only two classes that were eligible for transfer credits into the Medical Coding and Billing Career Diploma Program. We also did a grade transfer for *** *** on her previous program Pharmacy Technician Career Diploma. *** ***’s evaluations were completed on December 3, and she was awarded with a discount of $for the transferred grades from her Pharmacy Technician Career Diploma Program.
We apologize for any information that may have been misleading to *** *** but we transferred everything that was applicable. We welcome the opportunity to further discuss our transfer policy with *** ***If she has any additional questions or concerns, she may contact me directly at the number below.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: *** ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** is not a student with Penn Foster. Due to Federal Privacy Law we cannot give any financial or academic information to anyone but the student. The only time Penn Foster can give information to anyone other than the student is if the student is under years of age or we have a privacy release on file signed by the student. If *** ***’s son is under years of age we would need more information to locate his account and research her concerns. The easiest way for us to locate a student account is by their full name, student number, social security number and date of birth.
*** *** would need to contact us with that information
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC). This information is public knowledge and available on the Penn Foster web site.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
We had windows and doors replaced We contracted World Class Windows to perform the job They did a fantastic job The windows they put in transformed the way our house looked and felt They were very clean and attentive to every detail They vacuumed up hauled all the debris away and even cleaned the glass so we did not have to We were very impressed I would recommend them to anyone Great Job!!
*** *** *** ***
*** *** *** *** **
*** *** ***
*
face="Times New Roman">To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our High School Diploma Program on September 20, by submitting a signed enrollment agreement and a down payment
On *** *** signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, *** *** account was cancelled on April 10, in which we advised her of this.
As a courtesy, I have cancelled *** *** account with no further financial obligations. *** *** will be removed from the outside agency and her credit report will be amended within thirty days.
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our o Certified Personal Trainer program on February 22, by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on *** ***’ signed enrollment agreement*** *** completed ninety two percent of his exams; therefore, he owes one hundred percent of the tuition including the fees previously mentionedAccording to our records, *** *** never contacted us about his accountPenn Foster did send out several letters to the address we have on file *** *** *** *** Hamptonville, NC *** and attempted to contact *** *** by phone at (*** ***In addition, the last payment we received from *** *** was on November 23, 2011; as a result, he was placed in an outside agency. *** ***’ account is no longer in a collection agency, it has been returned back to Penn FosterIt is recommended that *** *** contacts Penn Foster’s student care department at *** to make payment arrangements before the account is sent back to a collection agency
Our enrollment dispute policy states individuals who indicate they have never enrolled with Penn Foster would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardAccording to our records, *** *** never contacted us in regards to this account; therefore, we were unable to advise him of this policy. *** *** would need to send the above information and we would process an investigation to determine whether or not this account belongs to *** ***
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (*** ***
Sincerely,
Thomas B***
Student Care
Revdex.com Case Number: ***
">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma on May 16, by submitting a down payment and a signed enrollment agreement
According to our records, we received *** ***’s check for $on November 10, 2014. The money was dispersed on November 10, to cover agency fees, late fees and a partial payment to complete the month of May
*** *** has been made aware of her past due amount on her account through the several letters sent in the mail along with the numerous phone calls that were made to the phone number we have on file which is ###-###-####. Penn Foster also sent *** ***’s a final letter on October 8, to notify her that her account was still past due and was going to be handed over to a collection agency if she did not make a payment. On November 6, *** ***’s account was handed over to the outside agency, *** *** ***.
Penn Foster is devoted to the educational advancement and satisfaction of all our students which is why Penn Foster has removed *** ***’s account from the outside agency and deferred her payments to current. *** ***’s first payment will be due February 16, in the amount of $37.00. On March 16, her payments will resume the amount of $per her signed enrollment agreement. If *** *** has any further financial issues, I urge her to call student care at ###-###-#### to discuss her options
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I had a phone conference with *** *** on Tuesday, October 7, in regards to her credit report. I advised her that it can take up to thirty days for her credit report to be amended. I have contacted the outside agency and will send a copy of the credit report deletion to her via mail for her records. I have attached the credit report deletion letter for review. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns. According to the information provided, address and phone number, we were unable to locate an account using this information. In order for us to look further in to this situation we do require more information about our studentsThe easiest way for us to locate a student account is by their full name, student number, social security number and date of birth.
*** *** can contact me directly at the number below with the above information so we can further look into this
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: *** ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** is not a student with Penn Foster. Due to Federal Privacy Law we cannot give any financial or academic information to anyone but the student. The only time Penn Foster can give information to anyone other than the student is if the student is under years of age or we have a privacy release on file signed by the student. If *** ***’s daughter is under years of age, we would need more information to locate their account and research her concerns. The easiest way for us to locate a student account is by their full name, student number, social security number or date of birth.
*** *** would need to contact us with that information
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our ABC Certified Wedding Planner Career Diploma Program on March 3, by submitting a down payment and a signed enrollment agreement
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools
*** ***’ signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees. According to our records, *** *** contacted us on August 14, in regards to cancelling her account for a full refund. *** *** account was under review and on September 3, her account was cancelled with a full refund
Our policy states student need to be refunded the same method of payment *** *** made payments via check; therefore, she will receive a refund check within 4-weeks.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I will accept the retake but I am not going to be satisfied until you guess fixed the hunting training as well its not my fault your computers did something so fix that as well or I will not be satisfied until then but Thank you for letting me retake the applied Dog behavior but I do want the hunting training fixed as well
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student
Number: ***
To Whom It May Concern:
I welcome the opportunity to
address *** ***’s concerns*** *** enrolled in our Dog Obedience
Trainer/Instructor Career Diploma Program on November 10, by submitting a
down payment and a signed enrollment agreement.
Students completing more than
fifty percent of their exams owe the full tuition balance, which is stated on
*** ***’s signed enrollment agreement*** *** completed sixty-two
percent of his exams; therefore, he owes the full tuition balance. Students who neglect to make their monthly
payments are placed in an outside agencyThe last payment we received from *** *** was on January 31, 2014; as a result, he was placed in the outside
agency.
As a courtesy, I have removed
*** *** from the outside agency and cancelled his account with no further
financial obligation. *** ***’s
credit report will be amended within thirty days
Penn Foster is devoted to the
educational advancement and satisfaction of all our studentsIf you have any
further questions, please contact me at ###-###-####
Sincerely,
Marie A***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** concerns*** enrolled in our Certified Personal Trainer Career Diploma Program on June 17, by submitting a down payment and a signed enrollment agreement
Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from *** was on April 20, 2013; as a result, she was placed in the outside agency.
According to our records, *** paid the account in full with the outside agency on February 24, 2014. Once the agency receives full payment, they send the information on a weekly report that show us what accounts are paid in full. On March 6, *** was removed from the outside agency. At that time, her last shipment with the NCSF Certification Testing information was mailed Friday, March 7, 2014. We ask to allow ten business days to receive and *** should receive by March 21, 2014.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thanks a lot MsCorrine for rectifying this matterGod bless!
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, *** ***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. *** *** was advised of this on September 8, 2014.
*** ***’s signed enrollment agreement also states she signed up for the automatic payment plan, authorizing Penn Foster to automatically pull her monthly payment which she set up at $ Since we received a payment of $85.00, it was a deciding factor in cancelling the account without any further financial obligations.
As a courtesy, I will issue *** *** a refund check for $85.00. Since the payment was made on September 19, we need to allow time for the payment to clear. Once the payment clears, a check for $will be ordered and mailed to *** ***. I hope this will help ease *** ***’s financial hardship and also hope that she will return to Penn Foster in the near future.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I contacted the business prior to 50% of the classes being completed; however, they still would not provide me with a work experience option In addition, they would not accommodate by providing printed copies when requested It is obvious of their poor quality by all of the negative reviews and complaints online and on the Revdex.com
Regards,
*** ***
I am a current student Repeatedly I have been under attack from students and the facualty, including the director, have sided with the cyber bullies and threatened me with expulsion, excluded me from school pages I have had facualty actually tell me that I should just quit the program However, quitting doesn't exempt you from having to still pay Hind sight is 20/20, and had I known then what I know now, I would NEVEREVER have enrolled My 1st semester was great, but it has become a nightmare ever since I actually fear retaliation for even posting this, they already have all my money
Revdex.com Case Number: ***
"MARGIN: 0in 0in 0pt">Student Name: *** ***
Complainant Name: *** ***-***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***-***’s concerns***-***’s son, *** ***, enrolled in Penn Foster High School on December 19, by submitting a down payment and a signed enrollment agreement
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing. *** should have no issues using the Diploma to be accepted into college per our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on ***’s signed enrollment agreement*** completed one hundred percent of his exams; therefore, he owes the full tuition balance. *** completed his High School Diploma on July 16,
Our High School Department tried to contact *** *** University. We found out that *** *** University is reviewing all online schools and suggesting to all students applying to their school, to take their GED. This is something that *** *** University is going on its own and it has nothing to do with Penn Foster as an individual. Due to that reason, *** is not eligible for a refund.
As a courtesy, I have mailed a letter confirming our accreditation to ***-***. If she can provide us with the contact information for *** *** University we can contact them to clear up any confusion they may have with our High School Program
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in Human Resource Management Associates Degree on May 10, by submitting a down payment and a signed enrollment agreement
***’s enrollment agreement states that students who are more than ten days late with a payment there will be a $late fee. If that payment is not paid within fifteen days of our notice, the total program price will become due along with any related collection or attorney fees. The last payment we received from *** was on May 23, 2013; therefore, she was placed in an outside agency
According to our records, *** called on June 6, inquiring about cancelling the account but decided to only cancel the automatic payments and remain enrolled.
I apologize for the miscommunication between the outside agency and *** and the agency. The agency doesn’t retain any educational information; therefore, they do not have confirmation on completion of the program. All the outside agency can see is that the account was sent for full payment since the account was not cancelled as per the signed enrollment agreement. I believe it was just miscommunication as the account was not cancelled and the full amount was sent over to the agency.
As a courtesy, I lowered ***’s cancellation terms fifty percent, reducing her liability to $259.50. *** can make payments to the outside agency until paid in full. Once full payment of $is received, she will be removed from the outside agency and her credit report will be amended within thirty days.
If you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
Student Name: *** * ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Medical Billing and Coding Program on November 21, by submitting a down payment and a signed enrollment agreement
Our website states “Students at Penn Foster Career School can receive advanced academic credit for some courses within a program, which means you can move through your curriculum faster and earn your certificate or diploma soonerThese include transfer credit from a prior college or university, proficiency examination credit (such as ***, **, or ***), and prior learning credit obtained through military service or employment and documented with an ACE/JST transcript.” *** *** did submit official transcripts from *** University, College of *** and *** *** College. She was awarded two transferred classes which were *** *** and *** and Business English. These were the only two classes that were eligible for transfer credits into the Medical Coding and Billing Career Diploma Program. We also did a grade transfer for *** *** on her previous program Pharmacy Technician Career Diploma. *** ***’s evaluations were completed on December 3, and she was awarded with a discount of $for the transferred grades from her Pharmacy Technician Career Diploma Program.
We apologize for any information that may have been misleading to *** *** but we transferred everything that was applicable. We welcome the opportunity to further discuss our transfer policy with *** ***If she has any additional questions or concerns, she may contact me directly at the number below.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: *** ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** is not a student with Penn Foster. Due to Federal Privacy Law we cannot give any financial or academic information to anyone but the student. The only time Penn Foster can give information to anyone other than the student is if the student is under years of age or we have a privacy release on file signed by the student. If *** ***’s son is under years of age we would need more information to locate his account and research her concerns. The easiest way for us to locate a student account is by their full name, student number, social security number and date of birth.
*** *** would need to contact us with that information
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC). This information is public knowledge and available on the Penn Foster web site.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
We had windows and doors replaced We contracted World Class Windows to perform the job They did a fantastic job The windows they put in transformed the way our house looked and felt They were very clean and attentive to every detail They vacuumed up hauled all the debris away and even cleaned the glass so we did not have to We were very impressed I would recommend them to anyone Great Job!!
*** *** *** ***
*** *** *** *** **
*** *** ***
*
face="Times New Roman">To Whom It May Concern:
I welcome the opportunity to address *** *** concerns*** *** enrolled in our High School Diploma Program on September 20, by submitting a signed enrollment agreement and a down payment
On *** *** signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. According to our records, *** *** account was cancelled on April 10, in which we advised her of this.
As a courtesy, I have cancelled *** *** account with no further financial obligations. *** *** will be removed from the outside agency and her credit report will be amended within thirty days.
If you have any further questions, please contact me directly at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our o Certified Personal Trainer program on February 22, by submitting a down payment and a signed enrollment agreement.
Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on *** ***’ signed enrollment agreement*** *** completed ninety two percent of his exams; therefore, he owes one hundred percent of the tuition including the fees previously mentionedAccording to our records, *** *** never contacted us about his accountPenn Foster did send out several letters to the address we have on file *** *** *** *** Hamptonville, NC *** and attempted to contact *** *** by phone at (*** ***In addition, the last payment we received from *** *** was on November 23, 2011; as a result, he was placed in an outside agency. *** ***’ account is no longer in a collection agency, it has been returned back to Penn FosterIt is recommended that *** *** contacts Penn Foster’s student care department at *** to make payment arrangements before the account is sent back to a collection agency
Our enrollment dispute policy states individuals who indicate they have never enrolled with Penn Foster would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardAccording to our records, *** *** never contacted us in regards to this account; therefore, we were unable to advise him of this policy. *** *** would need to send the above information and we would process an investigation to determine whether or not this account belongs to *** ***
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (*** ***
Sincerely,
Thomas B***
Student Care
Revdex.com Case Number: ***
">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma on May 16, by submitting a down payment and a signed enrollment agreement
According to our records, we received *** ***’s check for $on November 10, 2014. The money was dispersed on November 10, to cover agency fees, late fees and a partial payment to complete the month of May
*** *** has been made aware of her past due amount on her account through the several letters sent in the mail along with the numerous phone calls that were made to the phone number we have on file which is ###-###-####. Penn Foster also sent *** ***’s a final letter on October 8, to notify her that her account was still past due and was going to be handed over to a collection agency if she did not make a payment. On November 6, *** ***’s account was handed over to the outside agency, *** *** ***.
Penn Foster is devoted to the educational advancement and satisfaction of all our students which is why Penn Foster has removed *** ***’s account from the outside agency and deferred her payments to current. *** ***’s first payment will be due February 16, in the amount of $37.00. On March 16, her payments will resume the amount of $per her signed enrollment agreement. If *** *** has any further financial issues, I urge her to call student care at ###-###-#### to discuss her options
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I had a phone conference with *** *** on Tuesday, October 7, in regards to her credit report. I advised her that it can take up to thirty days for her credit report to be amended. I have contacted the outside agency and will send a copy of the credit report deletion to her via mail for her records. I have attached the credit report deletion letter for review. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns. According to the information provided, address and phone number, we were unable to locate an account using this information. In order for us to look further in to this situation we do require more information about our studentsThe easiest way for us to locate a student account is by their full name, student number, social security number and date of birth.
*** *** can contact me directly at the number below with the above information so we can further look into this
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
class="MsoNormal" "MARGIN: 0in 0in 0pt">Complainant Name: *** ***
Student Name: not provided
Student Number: not provided
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** is not a student with Penn Foster. Due to Federal Privacy Law we cannot give any financial or academic information to anyone but the student. The only time Penn Foster can give information to anyone other than the student is if the student is under years of age or we have a privacy release on file signed by the student. If *** ***’s daughter is under years of age, we would need more information to locate their account and research her concerns. The easiest way for us to locate a student account is by their full name, student number, social security number or date of birth.
*** *** would need to contact us with that information
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our ABC Certified Wedding Planner Career Diploma Program on March 3, by submitting a down payment and a signed enrollment agreement
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools
*** ***’ signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and shipping fees. According to our records, *** *** contacted us on August 14, in regards to cancelling her account for a full refund. *** *** account was under review and on September 3, her account was cancelled with a full refund
Our policy states student need to be refunded the same method of payment *** *** made payments via check; therefore, she will receive a refund check within 4-weeks.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I will accept the retake but I am not going to be satisfied until you guess fixed the hunting training as well its not my fault your computers did something so fix that as well or I will not be satisfied until then but Thank you for letting me retake the applied Dog behavior but I do want the hunting training fixed as well
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student
Number: ***
To Whom It May Concern:
I welcome the opportunity to
address *** ***’s concerns*** *** enrolled in our Dog Obedience
Trainer/Instructor Career Diploma Program on November 10, by submitting a
down payment and a signed enrollment agreement.
Students completing more than
fifty percent of their exams owe the full tuition balance, which is stated on
*** ***’s signed enrollment agreement*** *** completed sixty-two
percent of his exams; therefore, he owes the full tuition balance. Students who neglect to make their monthly
payments are placed in an outside agencyThe last payment we received from *** *** was on January 31, 2014; as a result, he was placed in the outside
agency.
As a courtesy, I have removed
*** *** from the outside agency and cancelled his account with no further
financial obligation. *** ***’s
credit report will be amended within thirty days
Penn Foster is devoted to the
educational advancement and satisfaction of all our studentsIf you have any
further questions, please contact me at ###-###-####
Sincerely,
Marie A***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** concerns*** enrolled in our Certified Personal Trainer Career Diploma Program on June 17, by submitting a down payment and a signed enrollment agreement
Students who neglect to make their monthly payments are placed in an outside agencyThe last payment we received from *** was on April 20, 2013; as a result, she was placed in the outside agency.
According to our records, *** paid the account in full with the outside agency on February 24, 2014. Once the agency receives full payment, they send the information on a weekly report that show us what accounts are paid in full. On March 6, *** was removed from the outside agency. At that time, her last shipment with the NCSF Certification Testing information was mailed Friday, March 7, 2014. We ask to allow ten business days to receive and *** should receive by March 21, 2014.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thanks a lot MsCorrine for rectifying this matterGod bless!
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, *** ***’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and shipping and handling fees. *** *** was advised of this on September 8, 2014.
*** ***’s signed enrollment agreement also states she signed up for the automatic payment plan, authorizing Penn Foster to automatically pull her monthly payment which she set up at $ Since we received a payment of $85.00, it was a deciding factor in cancelling the account without any further financial obligations.
As a courtesy, I will issue *** *** a refund check for $85.00. Since the payment was made on September 19, we need to allow time for the payment to clear. Once the payment clears, a check for $will be ordered and mailed to *** ***. I hope this will help ease *** ***’s financial hardship and also hope that she will return to Penn Foster in the near future.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I contacted the business prior to 50% of the classes being completed; however, they still would not provide me with a work experience option In addition, they would not accommodate by providing printed copies when requested It is obvious of their poor quality by all of the negative reviews and complaints online and on the Revdex.com
Regards,
*** ***