I have not been able to reach anybody at any numbers provided I get the automated system who fails to recognize me or transfer me If I do get transferred its to a *full* voicemail boxI have lost a job opportunity in law enforcement due to not being able to supply my diploma and transcripts My last time the automated system said “nobody was available due to a staff meeting” What kind of school closes the phones down for a staff meeting
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have stated to Penn Foster that I do not wish to provide them with a copy of my Social Security card for fear of identity theft issuesThey have merely taken some one else's debt who may have lived near by and tried to pin it on me
Regards,
*** ***
Revdex.com Case Number: ***
'Verdana','sans-serif'">
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns *** *** enrolled in our Health Information Technology Associate Degree on June 12, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, technology, credit setup and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed over twelve percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. *** *** spoke with a Student Care representative on April 11, who took the payment for half the balance and cancelled her account with no further financial obligations
I have contacted the outside agency to ensure deletion of *** ***’s credit report. A copy of the deletion letter will be sent to *** *** within ten business days.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administrative and shipping fees. As a courtesy, *** ***’s account was already only charged for the percent of tuition completed, the registration and administrative fee which lowered his liability to $260.87. Since then, a payment of $was made via auto pay reducing his liability to $
As an extended courtesy, *** ***’s account was cancelled with no further financial obligations. *** *** will not receive a refund as Penn Foster has been more than accommodating with the resolution on his account, authorizing an adjustment to the terms of the signed enrollment agreement.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma on September 12, by submitting a signed enrollment agreement and a down payment
Our shipping policy states once students complete fifty percent of the current module, the next shipment is sent. According to our records, *** *** never contact us in regards to not receiving his shipments or we would have promptly re-order the missing materials and sent them expedited shipping.
Students who neglect to make monthly payments are sent to an outside collection agency. According to our records, the last payment we received from *** *** was on December 26, 2012; therefore, he was sent to an outside agency
As a courtesy, if *** *** can make a good faith payment of $with me at the number below, we can defer his payments to current and then he can be set up on a monthly payment plan as he was previously. I look forward to speaking with *** ***.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not received either ADA form and I live in the same town as their work locationWould it be acceptable if I had someone drive me and I could just pick up the form? Also, if I fill out the ADA form which is no problem, the Administrative Assistant will no longer hold water for me as my typing hand (right) has carpal tunnelI need to learn something that I could do to earn income without my hands as I also have RAThank you.Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: When I enrolled online Penn Foster advertise Health Information SpecialistWhen I noticed the course modules farther in the modules stated medical billing, these are modules that I never completed or reach, I call Pennfoster and disputed being enrolled in a medical billing courseI spoke to Penn Foster student care representatives to resolve this issueMy concerns arise when speaking to the student care representative, and it was acknowledge as a mistake, the student care representative presented the Health Care Management but I was offer the course, with the option to submit a new down payments and I totally disagreedThis is why I contact Revdex.com, because Penn Foster practice of business, has became fraudulentThis is a clear example, Penn foster do not participate in any Financial accredited programs, we as the students has to pay cash directly for any of Penn Foster CoursesI am entitle to a refund, but it is more evidence Penn Foster is all about greed, they do not have the student best interestIf they did when I call to express this concern, the student care representative, only offer a different course with more money out of my pocket, this is what Penn Foster call student care? I was ask to show proof of my enrollment form, I show proof that on the enrollment form it did not state or was printed any information what course I had enrolled in, now you are using the course modules to express that I was aware of being enrolled in Medical billing course, to cover up the fraudulent advertisement? its no I understand Pennfoster is a place of dishonesty, and cancelling an account, is not acceptable, its cancel anyway when I do not make a payment, so its not showing integrity when you cancel accountI did not do anything on credit with Penn Foster, however I still want my money back, I did not agreed to take a Medical billing course, why would I repeat a course I have already takenI have attach a copy of my Medical Billing certificate I had completed, so why would I sign up for another medical billing course and pay out more money for a course I've already completed?Regards,*** ***
Revdex.com Case Number: ***
Student Name: *** * ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Private Investigator Program on April 30, by submitting a down payment and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed sixty percent of her exams; therefore, she owes the full tuition balance*** *** paid a total of $but we did refund her $on May 5, to honor the pay in full price of $
Students enrolled in this program are allowed one year to complete the lessons. *** ***’s expiration date is not until April 30, 2015. From the time she enrolled until now, *** ***’s account has never been canceled.
On October 23, Penn Foster responded to an email from *** *** stating *** *** had completed more than 50% of her program and as per her signed contract she is liable for the entire tuition balance.
On October 25, Penn Foster responded to another email sent by *** *** advising her that her enrolment had never been canceled and *** *** was able to log in and continue on with her lessons.
*** *** has until April 30, to complete this programSince she completed more than 50% of the program no refund is available. If *** *** wishes to continue with this program, we are willing to provide her a six month extension at no charge
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Electronics Technician Career Diploma Program on March 11, by submitting a down payment and a signed enrollment agreement
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary SchoolsPenn Foster Career School Online Electronics Technician Program is also recognized by the Electronics Technicians Association International (ETA-I)Penn Foster Career School has been accredited as an Authorized Provider by the International Association for Continuing Education and Training; therefore, students can earn Continuing Education Units (CEUs). This is not a college program, so no college credits can be earned
According to our records, *** *** did not complete the program; therefore, she did not earn a Diploma.
On *** ***’s signed enrollment agreement it states no refund will be given after months. Since *** *** enrolled March 11, 2013, she is not eligible for a refund.
As a courtesy, if *** *** would like to enroll into a different program with Penn Foster, we will give her a discount of $off the program
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This does not address at all the fact that although exams were completed the body of work money and time I spent on the program are wastedIt says nowhere on their website that to be excepted to most universities you have to have a "regionally accredited" university or collegeNot faux-accreditation by agencies that are made up by the institution themselvesdo n
I would even accept part of my tuition back but I can never get back the time I spent or all of the money that I spent but hopefully I can get back some of my dignity
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, according to our records, Ms*** cancelled her account on April 8, which was after the grace period for a full refund. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration and admissions feesThis is stated on Ms***’s signed enrollment agreementSince Ms*** completed over fourteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. I have attached a copy of Ms***’s signed enrollment agreement for the Revdex.com to review
Ms*** was offered a generous discount as a courtesy to help resolve thisMs***’s balance remains at $and she can make payments until the balance is paid. Upon full payment, her credit report will be amended within thirty days
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’ concerns*** enrolled in our High School Diploma Program on January 6, by submitting a down payment and a signed enrollment agreement
I had a phone conference with *** on March 3, and explained how to create a login so she is able to sign on and start her program.
As a courtesy, I have removed a late fee and deferred one month’s payment, making the next payment due March 20,
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Health Care Management Associates Degree on February 14, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** *** signed enrollment agreementSince *** *** completed over thirteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** *** signed enrollment agreement.
As a courtesy, I have lowered *** ***’ liability from $1,to $giving her a fifty percent discount. Since *** *** already paid $88.00, her remaining balance is $419.65. *** *** can make payment to the outside agency until the balance is paid. At that time, *** ***’ account will be removed from the outside agency and her credit report will be amended
In addition, I have attached a copy of the cost breakdown *** *** requested. Any additional fees on the account will not be reflected on the breakdown (late, agency fees, etc). I also mailed a copy to *** *** for review.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Complainant Name: *** ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns. *** ***’s daughter, *** *** was enrolled in our High School Diploma Program on November 3, by submitting a down payment of $
Upon *** ***’s enrollment, *** *** was advised that in order to pay the account in full all she would owe is $635.00. The price of $was quoted to *** *** based off of the pre-evaluation that was performed on the unofficial transcripts that were submitted on November 1, 2014. We awarded the student credits at $a credit which came to a total of $off of the program. This discounted price is contingent upon receiving the official transcripts
On November 17, we received the official sealed copy of the transcripts from *** High School. After the post-enrollment evaluation was completed, we were able to honor $off of the total tuition price. The enrollment agreement *** *** received is a generic form that all students receive regardless of any discounts. The agreement form reflects a program price of $1,395.00, which is the correct price for the auto-pay discountThe enrollment agreement will not reflect any discounts made to any student account as it is a manual discount. We do offer an amendment letter that we are able to send out if it is requested by the student/guardian. This letter reflects the new pricing after any discount have been applied to an account
*** ***’s account is in fact paid in full. We have removed the $balance that was previously shown on her account and also removed *** ***’s credit card information from our system
In order to resolve this dispute, Penn Foster is going to refund the $back to *** ***’s account and her account is cancelled. *** *** advised us that she filed a dispute with her credit card company for this charge. For that reason, we are unable to process the refund and need to await the paperwork from the bank. Once received, the refund will follow through with her credit card company’s dispute policy.
We do apologize for any inconveniences that this may have caused. We here at Penn Foster welcome the opportunity to work with *** *** in the future to help further her education
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To Whom It May Concern,
I am responding to the case number ***I understand everything that MsL*** addressed, however I still feel I am eligible for some sort of refund or reimbursementAs previously stated, I paid the second semester in full as of July Despite this fact, I was never notified regarding how I would go about receiving the remainder of the semester two materials (that were paid for)In the enrollment agreement signed by myself, it is stated that if a student pays a semester in full, he or she will receive all of their semester materialsWhen I called Penn Foster Student Services and questioned the status of my material shipment, I was asked if I had signed the shipping waiverI had never heard of this waiver prior to this phone conversationI was then told that in order for me to receive my remaining materials this waiver would have to be signedI printed it out from the Forms and Handbooks link on my student page and faxed it to the appropriate numberOver a week later I still saw no sign of my materials, so I again called Student Services who then told me I was misinformed and the materials would not be shipped to meI was very confused about the different information I was being fed and quite frankly I was upset at the fact that I paid almost $2,yet never received my remaining materialsLast time I checked, if you buy or pay for something, that is now yoursI'm not sure why it is any different at Penn Foster.
My other reason to believe I am eligible for a refund is that I was verbally told in a phone conversation that I would be receiving a refund check in the mail for $340.00, only to later be told that I should not expect this refund because I was apparently misinformedI'm sorry that they don't have "it" together at Penn Foster, but I should not be the one to suffer from their mistakesMy mistakes are not forgiven by themI have made all of my payments as a loyal student would, and this is what I get in returnI'm hoping someone will be able to help me out, otherwise I better get some kind of [truthful] explanation
*** ***
Regards,
*** ***
Revdex.com Case Number: ***
0pt">Complainant Name: *** ***
Student Name: *** ***
Student Number: ***
Date: August 21,
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concerns. Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardMs*** was advised of our enrollment dispute policy on June 18, According to our records, we have not received the documentation. Ms*** would need to send us this information and we would process an investigation to determine whether she signed the enrollment form with Ms*** for schooling with us
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
face="Times New Roman">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our High School Diploma Program on February 1, by submitting a down payment
On April 27, Mr*** called in to defer his April 29th paymentUnfortunately, the deferment was not entered correctly which resulted in Mr***’s automatic payment to pull that payment. On May 9, a refund of the $for April’s payment was entered into the system. On May 11, the refund was processed and Mr*** should have the $back in his credit card ending in ***. Mr***’s account was adjusted to reflect the deferred payment and his next payment is due on June 28, which will be automatically deducted with his card on file
I apologize for any inconvenience this may have cause Mr***
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma Program on September 16, by submitting a down payment and a signed enrollment agreement.
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing. *** *** should have no issues using our Diploma to be accepted per our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed fifty-three percent of her exams; therefore, she owes the full tuition balanceAccording to our records, *** *** never contacted us to cancel her account or we would have advised her of the cancellation policy.
We tried to contact the *** School of Cosmetology to clear up any confusion they may have with our High School Program. Unfortunately, we were unable to reach them and are awaiting a return call. However, as a courtesy, I have cancelled *** ***’s account charging her for the percent of tuition completed and the fees previously mentioned. *** ***’s new liability is $and she can continue making payments to Student Care.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (570) 961-
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
">Student Name: *** * ***
Student Number: ***
I welcome the opportunity to address *** ***’s concerns*** ***’s son enrolled in our Professional Locksmithing Program on June 26, by submitting a down payment and a signed enrollment agreement
*** *** ***, the father of the student, has stated that this account for *** ** *** has been placed on his credit reportThis account was sent to an outside collection agency, USCB Corporation, on May 15, After careful review of the account and the documents we have on file, we have determined that this account is in fact *** * ***’s. We have submitted a request to USCB Corporation to have the account removed from *** *** ***’s credit report and be added to *** ** ***’s credit report. *** *** ** ***’s credit report is in the process of being amended
We apologize for any inconvenience that this may have caused *** ***
If *** *** has any further questions he can contact me at ###-###-####
Sincerely,
Thomas B***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our Medical Coding and Billing Career Diploma Program on December 1, by submitting a down payment and a signed enrollment agreement
***’s signed enrollment agreement states that students who cancel after seven days and have not submitted an exam they would owe the registration, technology, credit application and shipping fees. According to our records, *** never contacted us in regards to cancelling her account or we would have advised her of this policy.
As a courtesy, I have cancelled ***’s account and lowered her liability to $waiving all late fees that were added to the account. *** can make payments to Student Care Monday through Friday 9am-7pm EST at ###-###-####.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
I have not been able to reach anybody at any numbers provided I get the automated system who fails to recognize me or transfer me If I do get transferred its to a *full* voicemail boxI have lost a job opportunity in law enforcement due to not being able to supply my diploma and transcripts My last time the automated system said “nobody was available due to a staff meeting” What kind of school closes the phones down for a staff meeting
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have stated to Penn Foster that I do not wish to provide them with a copy of my Social Security card for fear of identity theft issuesThey have merely taken some one else's debt who may have lived near by and tried to pin it on me
Regards,
*** ***
Revdex.com Case Number: ***
'Verdana','sans-serif'">
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns *** *** enrolled in our Health Information Technology Associate Degree on June 12, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, technology, credit setup and shipping feesThis is stated on *** ***’s signed enrollment agreementSince *** *** completed over twelve percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. *** *** spoke with a Student Care representative on April 11, who took the payment for half the balance and cancelled her account with no further financial obligations
I have contacted the outside agency to ensure deletion of *** ***’s credit report. A copy of the deletion letter will be sent to *** *** within ten business days.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, administrative and shipping fees. As a courtesy, *** ***’s account was already only charged for the percent of tuition completed, the registration and administrative fee which lowered his liability to $260.87. Since then, a payment of $was made via auto pay reducing his liability to $
As an extended courtesy, *** ***’s account was cancelled with no further financial obligations. *** *** will not receive a refund as Penn Foster has been more than accommodating with the resolution on his account, authorizing an adjustment to the terms of the signed enrollment agreement.
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma on September 12, by submitting a signed enrollment agreement and a down payment
Our shipping policy states once students complete fifty percent of the current module, the next shipment is sent. According to our records, *** *** never contact us in regards to not receiving his shipments or we would have promptly re-order the missing materials and sent them expedited shipping.
Students who neglect to make monthly payments are sent to an outside collection agency. According to our records, the last payment we received from *** *** was on December 26, 2012; therefore, he was sent to an outside agency
As a courtesy, if *** *** can make a good faith payment of $with me at the number below, we can defer his payments to current and then he can be set up on a monthly payment plan as he was previously. I look forward to speaking with *** ***.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not received either ADA form and I live in the same town as their work locationWould it be acceptable if I had someone drive me and I could just pick up the form? Also, if I fill out the ADA form which is no problem, the Administrative Assistant will no longer hold water for me as my typing hand (right) has carpal tunnelI need to learn something that I could do to earn income without my hands as I also have RAThank you.Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: When I enrolled online Penn Foster advertise Health Information SpecialistWhen I noticed the course modules farther in the modules stated medical billing, these are modules that I never completed or reach, I call Pennfoster and disputed being enrolled in a medical billing courseI spoke to Penn Foster student care representatives to resolve this issueMy concerns arise when speaking to the student care representative, and it was acknowledge as a mistake, the student care representative presented the Health Care Management but I was offer the course, with the option to submit a new down payments and I totally disagreedThis is why I contact Revdex.com, because Penn Foster practice of business, has became fraudulentThis is a clear example, Penn foster do not participate in any Financial accredited programs, we as the students has to pay cash directly for any of Penn Foster CoursesI am entitle to a refund, but it is more evidence Penn Foster is all about greed, they do not have the student best interestIf they did when I call to express this concern, the student care representative, only offer a different course with more money out of my pocket, this is what Penn Foster call student care? I was ask to show proof of my enrollment form, I show proof that on the enrollment form it did not state or was printed any information what course I had enrolled in, now you are using the course modules to express that I was aware of being enrolled in Medical billing course, to cover up the fraudulent advertisement? its no I understand Pennfoster is a place of dishonesty, and cancelling an account, is not acceptable, its cancel anyway when I do not make a payment, so its not showing integrity when you cancel accountI did not do anything on credit with Penn Foster, however I still want my money back, I did not agreed to take a Medical billing course, why would I repeat a course I have already takenI have attach a copy of my Medical Billing certificate I had completed, so why would I sign up for another medical billing course and pay out more money for a course I've already completed?Regards,*** ***
Revdex.com Case Number: ***
Student Name: *** * ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Private Investigator Program on April 30, by submitting a down payment and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed sixty percent of her exams; therefore, she owes the full tuition balance*** *** paid a total of $but we did refund her $on May 5, to honor the pay in full price of $
Students enrolled in this program are allowed one year to complete the lessons. *** ***’s expiration date is not until April 30, 2015. From the time she enrolled until now, *** ***’s account has never been canceled.
On October 23, Penn Foster responded to an email from *** *** stating *** *** had completed more than 50% of her program and as per her signed contract she is liable for the entire tuition balance.
On October 25, Penn Foster responded to another email sent by *** *** advising her that her enrolment had never been canceled and *** *** was able to log in and continue on with her lessons.
*** *** has until April 30, to complete this programSince she completed more than 50% of the program no refund is available. If *** *** wishes to continue with this program, we are willing to provide her a six month extension at no charge
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our Electronics Technician Career Diploma Program on March 11, by submitting a down payment and a signed enrollment agreement
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC)Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary SchoolsPenn Foster Career School Online Electronics Technician Program is also recognized by the Electronics Technicians Association International (ETA-I)Penn Foster Career School has been accredited as an Authorized Provider by the International Association for Continuing Education and Training; therefore, students can earn Continuing Education Units (CEUs). This is not a college program, so no college credits can be earned
According to our records, *** *** did not complete the program; therefore, she did not earn a Diploma.
On *** ***’s signed enrollment agreement it states no refund will be given after months. Since *** *** enrolled March 11, 2013, she is not eligible for a refund.
As a courtesy, if *** *** would like to enroll into a different program with Penn Foster, we will give her a discount of $off the program
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This does not address at all the fact that although exams were completed the body of work money and time I spent on the program are wastedIt says nowhere on their website that to be excepted to most universities you have to have a "regionally accredited" university or collegeNot faux-accreditation by agencies that are made up by the institution themselvesdo n
I would even accept part of my tuition back but I can never get back the time I spent or all of the money that I spent but hopefully I can get back some of my dignity
Regards,
*** ***
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
As previously stated, according to our records, Ms*** cancelled her account on April 8, which was after the grace period for a full refund. Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration and admissions feesThis is stated on Ms***’s signed enrollment agreementSince Ms*** completed over fourteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. I have attached a copy of Ms***’s signed enrollment agreement for the Revdex.com to review
Ms*** was offered a generous discount as a courtesy to help resolve thisMs***’s balance remains at $and she can make payments until the balance is paid. Upon full payment, her credit report will be amended within thirty days
If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’ concerns*** enrolled in our High School Diploma Program on January 6, by submitting a down payment and a signed enrollment agreement
I had a phone conference with *** on March 3, and explained how to create a login so she is able to sign on and start her program.
As a courtesy, I have removed a late fee and deferred one month’s payment, making the next payment due March 20,
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns*** *** enrolled in our Health Care Management Associates Degree on February 14, by submitting a down payment and a signed enrollment agreement
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on *** *** signed enrollment agreementSince *** *** completed over thirteen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned. In the event a monthly payment is ten days late, a $late fee will become dueIf the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on *** *** signed enrollment agreement.
As a courtesy, I have lowered *** ***’ liability from $1,to $giving her a fifty percent discount. Since *** *** already paid $88.00, her remaining balance is $419.65. *** *** can make payment to the outside agency until the balance is paid. At that time, *** ***’ account will be removed from the outside agency and her credit report will be amended
In addition, I have attached a copy of the cost breakdown *** *** requested. Any additional fees on the account will not be reflected on the breakdown (late, agency fees, etc). I also mailed a copy to *** *** for review.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
Complainant Name: *** ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’ concerns. *** ***’s daughter, *** *** was enrolled in our High School Diploma Program on November 3, by submitting a down payment of $
Upon *** ***’s enrollment, *** *** was advised that in order to pay the account in full all she would owe is $635.00. The price of $was quoted to *** *** based off of the pre-evaluation that was performed on the unofficial transcripts that were submitted on November 1, 2014. We awarded the student credits at $a credit which came to a total of $off of the program. This discounted price is contingent upon receiving the official transcripts
On November 17, we received the official sealed copy of the transcripts from *** High School. After the post-enrollment evaluation was completed, we were able to honor $off of the total tuition price. The enrollment agreement *** *** received is a generic form that all students receive regardless of any discounts. The agreement form reflects a program price of $1,395.00, which is the correct price for the auto-pay discountThe enrollment agreement will not reflect any discounts made to any student account as it is a manual discount. We do offer an amendment letter that we are able to send out if it is requested by the student/guardian. This letter reflects the new pricing after any discount have been applied to an account
*** ***’s account is in fact paid in full. We have removed the $balance that was previously shown on her account and also removed *** ***’s credit card information from our system
In order to resolve this dispute, Penn Foster is going to refund the $back to *** ***’s account and her account is cancelled. *** *** advised us that she filed a dispute with her credit card company for this charge. For that reason, we are unable to process the refund and need to await the paperwork from the bank. Once received, the refund will follow through with her credit card company’s dispute policy.
We do apologize for any inconveniences that this may have caused. We here at Penn Foster welcome the opportunity to work with *** *** in the future to help further her education
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To Whom It May Concern,
I am responding to the case number ***I understand everything that MsL*** addressed, however I still feel I am eligible for some sort of refund or reimbursementAs previously stated, I paid the second semester in full as of July Despite this fact, I was never notified regarding how I would go about receiving the remainder of the semester two materials (that were paid for)In the enrollment agreement signed by myself, it is stated that if a student pays a semester in full, he or she will receive all of their semester materialsWhen I called Penn Foster Student Services and questioned the status of my material shipment, I was asked if I had signed the shipping waiverI had never heard of this waiver prior to this phone conversationI was then told that in order for me to receive my remaining materials this waiver would have to be signedI printed it out from the Forms and Handbooks link on my student page and faxed it to the appropriate numberOver a week later I still saw no sign of my materials, so I again called Student Services who then told me I was misinformed and the materials would not be shipped to meI was very confused about the different information I was being fed and quite frankly I was upset at the fact that I paid almost $2,yet never received my remaining materialsLast time I checked, if you buy or pay for something, that is now yoursI'm not sure why it is any different at Penn Foster.
My other reason to believe I am eligible for a refund is that I was verbally told in a phone conversation that I would be receiving a refund check in the mail for $340.00, only to later be told that I should not expect this refund because I was apparently misinformedI'm sorry that they don't have "it" together at Penn Foster, but I should not be the one to suffer from their mistakesMy mistakes are not forgiven by themI have made all of my payments as a loyal student would, and this is what I get in returnI'm hoping someone will be able to help me out, otherwise I better get some kind of [truthful] explanation
*** ***
Regards,
*** ***
Revdex.com Case Number: ***
0pt">Complainant Name: *** ***
Student Name: *** ***
Student Number: ***
Date: August 21,
To Whom It May Concern:
I welcome the opportunity to address Ms***’s concerns. Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security cardMs*** was advised of our enrollment dispute policy on June 18, According to our records, we have not received the documentation. Ms*** would need to send us this information and we would process an investigation to determine whether she signed the enrollment form with Ms*** for schooling with us
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
face="Times New Roman">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address Mr***’s concernsMr*** enrolled in our High School Diploma Program on February 1, by submitting a down payment
On April 27, Mr*** called in to defer his April 29th paymentUnfortunately, the deferment was not entered correctly which resulted in Mr***’s automatic payment to pull that payment. On May 9, a refund of the $for April’s payment was entered into the system. On May 11, the refund was processed and Mr*** should have the $back in his credit card ending in ***. Mr***’s account was adjusted to reflect the deferred payment and his next payment is due on June 28, which will be automatically deducted with his card on file
I apologize for any inconvenience this may have cause Mr***
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
0pt">Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address *** ***’s concerns*** *** enrolled in our High School Diploma Program on September 16, by submitting a down payment and a signed enrollment agreement.
The Distance Education and Training Council located in Washington D.Cnationally accredits Penn Foster High SchoolIn addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary SchoolsPenn Foster High School is licensed by The Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School must adhere to the regulations for our accreditations and our licensing. *** *** should have no issues using our Diploma to be accepted per our accreditation
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on *** ***’s signed enrollment agreement*** *** completed fifty-three percent of her exams; therefore, she owes the full tuition balanceAccording to our records, *** *** never contacted us to cancel her account or we would have advised her of the cancellation policy.
We tried to contact the *** School of Cosmetology to clear up any confusion they may have with our High School Program. Unfortunately, we were unable to reach them and are awaiting a return call. However, as a courtesy, I have cancelled *** ***’s account charging her for the percent of tuition completed and the fees previously mentioned. *** ***’s new liability is $and she can continue making payments to Student Care.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (570) 961-
Sincerely,
Corinne L***
Student Care
Revdex.com Case Number: ***
">Student Name: *** * ***
Student Number: ***
I welcome the opportunity to address *** ***’s concerns*** ***’s son enrolled in our Professional Locksmithing Program on June 26, by submitting a down payment and a signed enrollment agreement
*** *** ***, the father of the student, has stated that this account for *** ** *** has been placed on his credit reportThis account was sent to an outside collection agency, USCB Corporation, on May 15, After careful review of the account and the documents we have on file, we have determined that this account is in fact *** * ***’s. We have submitted a request to USCB Corporation to have the account removed from *** *** ***’s credit report and be added to *** ** ***’s credit report. *** *** ** ***’s credit report is in the process of being amended
We apologize for any inconvenience that this may have caused *** ***
If *** *** has any further questions he can contact me at ###-###-####
Sincerely,
Thomas B***
Student Care
Revdex.com Case Number: ***
Student Name: *** ***
Student Number: ***
To Whom It May Concern:
I welcome the opportunity to address ***’s concerns*** enrolled in our Medical Coding and Billing Career Diploma Program on December 1, by submitting a down payment and a signed enrollment agreement
***’s signed enrollment agreement states that students who cancel after seven days and have not submitted an exam they would owe the registration, technology, credit application and shipping fees. According to our records, *** never contacted us in regards to cancelling her account or we would have advised her of this policy.
As a courtesy, I have cancelled ***’s account and lowered her liability to $waiving all late fees that were added to the account. *** can make payments to Student Care Monday through Friday 9am-7pm EST at ###-###-####.
Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####
Sincerely,
*** ***
Student Care